Best Western Stoke on Trent City Centre Hotel

United Kingdom , Stoke on Trent
STOKE ON TRENT, Trinity Street, Hanley, 66
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100 reviews shown

6/10

Pleasant

08 Jun 2026

Eva

The staff were amazing and very helpful. The bar literally just opened so there was no beer on tap so that was quite disappointing.
The shower was very temperamental and either burning hot or freezing cold and despite the housekeeping trying to fix it, it clearly needs replacing. The hotel is clearly being revamped as there were rooms only on second floor available.
Overall- ok stay for a cheap price.

Partner

4/10

Poor

03 Jun 2026

davendra

Under renovation currently. There was a high smell of paint in the corridors and in the room. The staff were excellent. Location is good

Self

6/10

Pleasant

21 Nov 2022

Mark

Water torture!

The hotel was ok and in a great location for our visit to Stoke-on-Trent.
The room we were given was small, with the double bed up against the wall.
When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!!
The breakfast was good and the staff serving were all very friendly and helpful.

Partner

8/10

Excellent

15 Nov 2022

Kenneth

It was ok

Friends_and_family Friends

2/10

Poor

31 Oct 2022

Verified traveler

worse experience

First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.

Partner

6/10

Pleasant

30 Oct 2022

David

Great location, way too tired.

Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞

Friends_and_family Family

10/10

Exceptional

29 Oct 2022

Ideal location for Regent Theatre goers

We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked.
The hotel is very close to the centre of town.
Ideal if going to the Regent Theatre as it is only a short 5 minute walk away.
Would recommend this hotel if staying in Stoke

Partner

2/10

Poor

28 Oct 2022

Stephen

After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home.
Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.

Leisure Family

6/10

Pleasant

25 Oct 2022

joseph

The property is fine for the price paid. Staff are pleasant and helpful.

Leisure Family

4/10

Poor

23 Oct 2022

Alain

Old. In desperate need of refurb

Leisure Family_with_children

8/10

Excellent

20 Oct 2022

FREDERIC

This is a tired building, but in the process of being refurbished, which meant fresh paint smells.The room was very clean, even though with a bland boring decor. A newly refitted bathroom helped improve the impression.
All staff were friendly and welcoming.
A disappointment was that at 21h00 the restaurant was already closed. Breakfast was fine.
The area around the hotel is kept clean (the outside still needs refurbishing) but suffers from the fact that this corner of Stoke on Trent is dull and boring

Business_and_leisure Self

6/10

Pleasant

17 Oct 2022

Laura

Pretty basic, a bit disappointing

Hotel was clean, fairly comfortable etc but a bit dated and basic, could do with tlc. We were disappointed to find that the leisure centre was closed for a few weeks (planned), which had we known, would have booked elsewhere for our fairly last minute booking, as was primarily for the kids to relax after very long drive. Also facilities basic, we had a family room but when I phoned down to reception (on my mobile because room phone broken) to ask if there were any hot chocolate sachets for the kids, was told, no, only tea and coffee. Just found things pretty sub standard and attitude wise, no real apology offered for inconvenience or offer of help. Little accomodations would have helped make it much better for the kids

Friends_and_family Family

4/10

Poor

15 Oct 2022

Melanie

Upgrade needed.

Room was very small. Double bed also felt tiny. The room was boiling hot and it was impossible to turn off heating. We opened the windows but then got all the noise from the street.
Shower had 0 power and felt like a trickle although it was warm.
My 7 year old daughter commented on it being an “old hotel” because the bath was cracked and the paint flaking. When a 7 year old notices - you need an upgrade.
It did the job of a bed for the night but wouldn’t stay for more than a night.

Friends_and_family Family

8/10

Excellent

08 Oct 2022

David

Everything was fine for a couple of night stay

Friends_and_family Family

8/10

Excellent

08 Oct 2022

Daniel

Quick Stop.

The first room we were sent was very small and even smaller bed. We were moved to a much better room. The property is obviously older but maintained moderately well

Partner

8/10

Excellent

01 Oct 2022

Joanne

Theatre stay Stoke on Trent

Its an old hotel. Reviews before we arrived had me thinking the worse. Agsin its an old hotel, we had a room in the newer extension. Room is dated but was fine. Does it need a coat of paint and bathroom updating yes but it isn't as bad as some reviews led us to believe. Didn't eat at the hotel so can't comment on the food. If going to Regent Theatre its a short walk from the hotel. Would i stay again, yes its wasn't brilliant and it wasn't terrible also.

Friends_and_family Family

8/10

Excellent

19 Sep 2022

Craig

Good, comfy hotel

Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.

Friends_and_family Family

6/10

Pleasant

18 Sep 2022

Berry

We arrived early, the receptionist tried to let us pay 10 pounds for each hour we wanted to check in before three pm

Leisure Family

10/10

Exceptional

06 Sep 2022

Jess

Nice place

Room comfortable, friendly staff, excellent breakfast

Self

2/10

Poor

05 Sep 2022

Verified traveler

Awful..had high expectations but very disappointed

Dirty,unhygienic..unpleasant experience

Blood / poo in the bed, pillows and on sheets .. they hadn’t been changed obviously.

Dirty floor , not hoovered or mopped in bathroom, towels were stained brown with body fluids also, mould in around bathroom, very outdated, dust everywhere .. complained to manager and had to sit in hotel lobby for 1 hour whilst they found another room, not a good experience and definitely would not recommend, I had very high expectations but the service and cleanliness of this hotel was appalling, for £90 i expected a lot more .. would not recommend to anybody !!!

Partner

6/10

Pleasant

02 Sep 2022

Asif

Ok hotel, but check the facilities are operational

We chose this hotel because we had stayed before and were pleased with the experience. Many of the plus points were the same, location, service, convenience, value for money, cleanliness. The only two things which were below par were the mattresses were two soft, so you were left wondering if you would roll off! Also, we booked for the pool and leisure facilities. On arrival, we were told the pool was out of order, and it would be some time before it was fixed. We didnt get the use of the pool once. As that was a major reason for booking, it left a bit of a dampener on a generally otherwise good experience.

Friends_and_family Family

4/10

Poor

29 Aug 2022

Verified traveler

Hotel was slow waited at reception for an hour before going to our room.room was dirty bed sheet not Clean duvet sheet had molds on the hotel smelt and we saw rats now and there.not very good hotel won’t be returning and don’t advise to go here

Friends_and_family Family

4/10

Poor

29 Aug 2022

Muhammad Imran

Issue with Leisure centre, breakfast, and general service!

Friends_and_family Family

6/10

Pleasant

28 Aug 2022

Verified traveler

1 night stay. Basic, but clean enough. Bit noisy due to location

Partner

4/10

Poor

25 Aug 2022

Jamie

No Pool!

The only reason I booked this is because I wanted to use the pool. On arrival I found out it was closed. Should really tell people this before they book

Business

8/10

Excellent

25 Aug 2022

Graeme

Comfortable Motel

Central location to allow easy access to town centre

Partner

8/10

Excellent

21 Aug 2022

Verified traveler

VERY concerning locality, but pleasant interior

Once you walked through the doors of the hotel it was very pleasant inside & the staff were polite, helpful & courteous. However the car park & surrounding area were extremely concerning with clear street walkers plying their trade. Paying £12+ for a car park where I was concerned the car would be stolen or damaged. If you could pick the hotel up & place in a nicer area there would be no concerns.

Friends_and_family Family

2/10

Poor

15 Aug 2022

Tim

Won’t be returning.

Very, very disappointing stay, told that fans would be provided (due to the hot weather) despite numerous requests and despite the same replies, it didn’t happen.
Very noisy outside at night, couldn’t close the windows because of the heat, mattress on the bed had seen better days, thought parking and the use of the pool came part of the package, it didn’t.
Noisy in the hotel, squeaky floors and doors. Won’t be staying in a Best Western again.

Partner

8/10

Excellent

14 Aug 2022

Kimmy

No air con but the fan in the room was not working. We asked for exchanged at night but didn’t happen. Reception gave another one to us on the next day when we reported again.

Friends_and_family Family

8/10

Excellent

14 Aug 2022

Oluwole

Honest review

Hitel was clean and presentable, a bit on the dated side but decent, rooms are good size and clean , the only negative is the hotel retains so much heat and no fans or aircon, so pack a fan if you intend staying there

Business

6/10

Pleasant

13 Aug 2022

Verified traveler

Parking had to be paid for not mentioned when booking. Leisure club incurred an additional charge not mentioned at booking. Restaurant was shut in the evening only bar food available

Friends_and_family Family

8/10

Excellent

11 Aug 2022

stuart

My review

Decent stay, hotel abit dated in parts, old fashioned furniture in the room, stains on carpets outside the room.
Bed was reasonably comfortable.
Bathroom, the flooring dated black tiles.
Great service whenever we needed it.
Great breakfast choice.

Friends_and_family Family

8/10

Excellent

08 Aug 2022

Teresa

Breakfast buffet very good.
Wasn`t happy that we had to pay £6.10 each to use the pool. Didn`t spot that anywhere in written info before we got there, or even in the hotel guide when we arrived.Never had to pay for use of facilities before as a resident.

Leisure Partner

4/10

Poor

05 Aug 2022

James

Not the best

Room hadn’t been updated for a while looked very tired, not the cleanest either tbh, I stayed for 2 nights wouldn’t return!!

Friends_and_family Family

4/10

Poor

05 Aug 2022

William

Not a great place for comfort

Very run down place. Struggled to get a shower due to no pressure and it trickling out. Lots of mould on the tiles. My daughter couldn’t sleep on the sofa bed so I ended up on that. I don’t blame her as it was poking me everywhere. I ended up taking the paper thin mattress off the sofa bed and sleeping with it on the floor. Pillows supplied were pointless - had to push all the stuffing into a corner just to get some elevation. Toilet door was hard to lock and unlock showing a terrible lack of maintenance. Safe to say we won’t ever return.
Hotel staff were lovely and friendly - we never bothered complaining as the price clearly reflected the state of the rooms.

Friends_and_family Family

6/10

Pleasant

04 Aug 2022

Iain

Ok hotel still needs improvements

Stayed multiple times my room 329 was big.
Bednot work bed side lights dodgy. Shower pressure not gteat plastic hoses could do with metal ones.
Rooms are always too hot on 3rd floor you just cant cool rooms down. Toilet was not a good flusher. Its pot luck what rooms you get. I ask for certain rooms and i never get them regular costomer. Always a good location plenty of shops around buses are regular.

Partner

2/10

Poor

03 Aug 2022

John

This hotel is a health hazard it should be shut down. Mould on the windows in the rooms, the bathroom smelled of sewage, the amount of rats in the courtyard which families have to cross through to access the family rooms it’s absolutely shocking. Zero stars for this hotel. We got out of there as quick as we could on the morning of check out.

Leisure Family_with_children

8/10

Excellent

31 Jul 2022

Vivien

Nice hotel in a convenient location

I was pleasantly surprised when I arrived at the hotel. Having read some scathing reviews about the condition and cleanliness of the hotel, I was a bit worried. However my worries were unfounded - I sometimes wonder what people expect when they’re paying very little for their stay. Yes the hotel decor is tired, but the carpets are lovely and the hotel is very clean. It is however on the warm side, but we opened our bedroom window and asked for a fan (which was given to us for,the duration of our 3 night stay with absolutely no problem). The other downside was that no housekeeping services were offered during our stay. This appears to have happened with a lot of hotels since lockdown, with many of them opting not to clean rooms during your stay. I have no issue with our beds not being made etc., but replenishing our room with clean cups, coffee sachets, milk etc would have been appreciated.
Al in all a decent hotel in a very convenient location. Would definitely book again if returning to Stoke on Trent

Friends_and_family Family

2/10

Poor

30 Jul 2022

Ashley

Hotel in desperate need of restoration.

Leisure Family_with_children

8/10

Excellent

27 Jul 2022

Kristopher

Get what you pay for

Was an ok hotel but fair for the money.
I would happily stay again.

Partner

4/10

Poor

21 Jul 2022

Garry

Lovely hotel in the the heart of a city but unfortunately my room was like a sauna all night and the hotel didn’t have enough fans per room and windows wouldn’t open more than 1 & 1/2 inches so I was unable to get enough fresh air in the Circulate , I had to go out and buy my own fan from a local shop but still with only a small gap for the window it was still too hot and I couldn’t get a wink of sleep through the night and had to go out side several times to cool down

Business

8/10

Excellent

20 Jul 2022

Kirsty

One night quick stay.

We had a one night stay with friends in a family room as we were at Alton towers for two days. Stay was good room was very large decor abit dated which isn’t bad for the price we paid but simple things like plug sockets near bed was limited for charging our phones. The beds were comfortable and the reception desk was helpful in giving us extra tea/coffee sugar for the 4 of us and adding breakfast onto our stay. The hotel breakfast buffet was amazing so glad we decided to stay for breakfast rather than go elsewhere was such a selection for everyone including those who need gluten free options. The gentleman running the area was very efficient and helpful and the breakfast was tasty. Checking in and out was smooth and all questioned answers, only shame we paid for parking for 12 hours wasn’t aware hotel guests got a discount rate.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2022

Alex

Everything works the breakfast was good. It’s just all a bit dated.

Friends_and_family Family

8/10

Excellent

18 Jul 2022

Dawn

Great location for Alton Towers. Town centre a bit sad. Staff really helpful and friendly

Friends_and_family Family

4/10

Poor

16 Jul 2022

Aaron

Hit & Miss

Our room was ok - if not great. Bed was not very comfy, rubbish still in the bathroom bin, and room overlooked to car park. Sons room was OK. Daughter had to change rooms twice. 1st room the interlocking doors were unlocked - and staff had gone home with keys. 2nd room, the toilet was soiled & unflushed, blood in the bath, window couldn’t be secured and room I cleaned. Hotel moved her to a 3rd room - with an upgrade & the final room was lovely & a nice gesture. Overall - OK for the money but felt very ‘cheap & cheerful’ but badly needs a freshen up. Cleaning staff need retraining.

Friends_and_family Family

8/10

Excellent

15 Jul 2022

Marius

A good short stay

Friends_and_family Family

6/10

Pleasant

05 Jul 2022

Verified traveler

Made to pay twice !

Booked this hotel for an employee going on training, we paid for the hotel before the employee arrived at the hotel to then be charged again that we hadn't paid for the room. Called this morning and still awaiting a call back!

Business

2/10

Poor

03 Jul 2022

Jennifer

Terrible stay, my bathroom was dirty, there were staines on my bedding, general wear and tear was poor. A lamp in my room had a very poor electrical connection wouldnt stay on or off. Definitely would not stay here again.

Friends_and_family Family

10/10

Exceptional

30 Jun 2022

jez

Great hotel parking is an additional 7.50
Staff all very friendly

Business

6/10

Pleasant

26 Jun 2022

Andrew

Needs modernising

It was a guaranteed check in by 3 however my room wasn’t ready until 3:30. I ordered an executive room but got a twin room which needed May updates. The shower had no pressure, there was no plugs near the vanity . There was only one lamp to light the whole room and no air system meaning I had to have windows open and was very noisy. Needs modernisation to compete with the many hotels in Hanley now

Self

8/10

Excellent

24 Jun 2022

Nigel

Great location.

Average hotel great location to the center of Stoke. But advertised with pool, when we enquired about it at reception we were told you will have to pay £5 each to use the leisure facilities. No air-conditioning just a small fan provided, that didnt do a alot since it was 27 degrees. We had breakfast here and we couldnt fault it, buffet style with plenty of choices.

Partner

4/10

Poor

18 Jun 2022

Scott

Disappointing

Dated, dark, overpriced and looked nothing like the photos. Room was dark, bathroom was mouldy and very dated!

Business

8/10

Excellent

15 Jun 2022

Stephanie

Comfortable Stay - everything you need

Ideal for the concert we were attending, obviously this has been a grand hotel in its time and could do with some TLC and money being lavished on it but our room was bright,
modern and the bed linen/towels were clean & the bed very comfortable. Great nights sleep. Friendly, welcoming staff.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2022

martin

Lovely hotel

Hotel is lovely clean bright well maintained, no issues no concerns at all.we stayed in a superior suite , very nice big comfy bed we will be back

Partner

10/10

Exceptional

09 Jun 2022

Susan

Great hotel.

Great stay, friendly staff, pool was excellent.

Friends_and_family Family

10/10

Exceptional

01 Jun 2022

Mark

The room was nice and clean.the lady on reception was polite and overall it was a nice stay.

4/10

Poor

30 May 2022

Blair

Not clean at all

Friends_and_family Family

10/10

Exceptional

29 May 2022

Roger

An old fashioned hotel, refreshing change from homogeneous chains we usually stay in

Leisure Family

8/10

Excellent

29 May 2022

Mrs Flavia Kate

Needs updating

Friendly staff. Room was looking tired bath was dirty. Room needed an upgrade was plain and not the best western we have stayed in. Food was ok.

Business

2/10

Poor

25 May 2022

Verified traveler

Horrible state of room. Mattresses were in state that they should have been discarded long back. Tilted to one side. Looked dirty. Carpet was terrible, floor surface had visible bumps under the caprpet.No soap in soap dispenser at hand sink. All in all bad experience. Never again.

Business

8/10

Excellent

24 May 2022

Carol

The staff where helpful, excellent housekeeper who was friendly and very helpful. Room was clean and decor was lovely

Self

10/10

Exceptional

22 May 2022

Nicola

Absolutely brilliant!

Absolutely brilliant! Staff were efficient, friendly and helpful. Excellent room - large and clean. Could not praise more highly. Will definitely go back!

Friends_and_family Friends

4/10

Poor

17 May 2022

Andrew

Staff helpful. Rooms poor out dated heating couldnt be switched off, no tv remote, very noisy doors to rooms banging.
Breakfast great. No food served sunday evenings.

Friends_and_family Friends

2/10

Poor

02 May 2022

Verified traveler

Give this a massive swerve.

I booked this hotel as it is close to the theatre and I had purchased tickets to a show for my partner’s birthday. We anticipated a lovely evening away.
Firstly we were allocated a twin room in a secondary building (even though I had specifically checked verbally that this was not a twin room). This member of staff was unkempt and smelt strongly of cigarettes even through the covid barrier.
The second room was small, had a large area of discolouration to the ceiling (looked like a water stain), roasting hot even with the window open and the bath mat had blood on it.
The leisure facilities are £5 extra per person per hour (and you get charged extra if you don’t go to your booked slot according to a sign on the reception desk). This extra charge is not in an obvious place on the information and when asking about that, the staff were very abrupt.
The restaurant was closed due to a wedding taking place in the hotel function area.
We were kept awake most of the night by the sound of running water in a pipe in the wall by the bed.
Breakfast was also very disappointing.
All in all, I wish I driven to the theatre and back again in the same evening and in fact would have just checked out and gone home if not for the fact that I had had a drink at the theatre prior to checking in to the hotel.

Partner

6/10

Pleasant

27 Apr 2022

Philip

Hotel was ok for a one night stay, please be aware that although this is listed as a Spa hotel there is an additional charge to use these facilities.

Friends_and_family Family

2/10

Poor

25 Apr 2022

Deborah

The room was filthy. You are not informed on the booking that you have to pay extra to use the swimming pool. Be aware that there is a charge for parking also. Quite a dated hotel.

Leisure

10/10

Exceptional

25 Apr 2022

Lucy

Amazing

It was absolutely amazing and really lovely!!

Partner

10/10

Exceptional

24 Apr 2022

Emily

Food limited on an evening

Room and service was excellent really lovely stay, the only thing I could say negative was that the food was limited on an evening, really just bar snacks where we were expecting a restaurant.
Breakfast was excellent with very friendly comfortable service from a gentleman with dark brown hair and beard, very smiling and pleasant.

Partner

4/10

Poor

18 Apr 2022

Verified traveler

Cheap, not the greatest location, won't stay again

Cannot recommend a stay here. The rooms are so miss match, we had 2 double rooms for 2 nights 1 was refurbished and the other looked like a 1 star hotel room, nothing worked and to top it off the heating couldn’t be turned off couple with the fact the hotel is opposite a night club playing very liud music to the early hours, we were unable to get a good nights sleep. We then got moved to 2 new rooms the next night which were more similar but one was still quite unclean and the bathroom certainly hadnt been refurbished. There were other issues like the card machine not working in the bar and no bar in the restaurant so you have to get your drink yourself from the floor above and then go back to the restaurant. I guess ultimately you get what you pay for, but the room prices should reflect the actual condition of them and not pay the same rate for 1 good room and 1 extremely poor room.

Friends_and_family Family

2/10

Poor

15 Apr 2022

Alan

If car park and swimming was included in the price I would give this hotel a better rating. Hotel experience was enjoyable.Felt it was overpriced.

Leisure Family

4/10

Poor

15 Apr 2022

dionisio

Lack of pillows parking was an additional cost not made clear pre booking.
Breakfast was of a poor standard
Sauna was an additional charge and poor quality.

6/10

Pleasant

15 Apr 2022

Verified traveler

You get what you pay for

A bit tired, needs a refurbishment

Friends_and_family Friends

4/10

Poor

06 Apr 2022

Nathan

Upon Checkout staff member was rude. Very bad customer service wasn't happy with her customer service

Leisure Partner

4/10

Poor

30 Mar 2022

Jessica

Rooms are dated with a musty smell

Business

10/10

Exceptional

29 Mar 2022

Michelle

Good location.

It's in a good location. It is town centre so there can be some noise. Breakfast has a good choice. I think it should be more obvious you have to pay to swim. The costs add up with parking. We have stayed before and would stay again.

Friends_and_family Family

8/10

Excellent

28 Mar 2022

Verified traveler

My executive room was very spacious and clean, the bed was very comfortable, I had a great night sleep. Wide choice of breakfast, and various choices of juices, plus coffee of different kinds. Next time I will try the leisure centre, this ways a one night stay. Would definitely stay again.

Partner

4/10

Poor

28 Mar 2022

Jenny

Although room was cheap, standard and cleanliness should still be priority, bathroom, flooring and general upkeep of the room was lacking, hot with no air con, windows were open but due to location was noisy. Water was either lava or arctic for the shower.

Leisure Partner

10/10

Exceptional

16 Mar 2022

Emma

Recommended

Lovely hotel. Comfy beds and nice over all. Would recommend and definitely stay again.

Friends_and_family Friends

2/10

Poor

12 Mar 2022

Karen

Read reviews

Booked false pretences. Pool and gym are next door and have to be paid for, parking addition cost and to top it all night club across the road excessive noise til 2am then the boy racers use the road outside as their race course.

Friends_and_family Family

8/10

Excellent

12 Mar 2022

Verified traveler

Best western

I’ve stayed a lot lately staff polite friendly but don’t get back a reply wen u ask about certain information

Self

2/10

Poor

06 Mar 2022

Verified traveler

Avoid, avoid, avoid.

Parking was not made clear that if you went into the hotel first it would be £5+ cheaper. Hotel room had weird smell, as we arrived at 7pm and needed to get some dinner first we headed straight out and on return went straight to bed. It was freezing in the room, we were given a heater but it looked older than me so didn’t trust it to be left on whilst we slept. When we woke in the morning I opened the curtains to find that the windows were covered in mould hence the smell! Also, realised my phone had not charged in socket next to bed, tried the lamp plugged into the same double socket and that didn’t work either, good job as the PAT test cert label on the plug was dated April 2019!!! Bathroom was dirty too. Breakfast was ok. Reception staff did not ask how stay was when we checked out, I’m guessing because they know how bad the rooms are. I had tried to complain via Hotels.com and they were very helpful indeed but hotel said that because I didn’t mention the problems when I left they wouldn’t compensate despite seeing the pictures. They didn’t ask how my stay was!!

Friends_and_family Family

4/10

Poor

03 Mar 2022

Comfy beds poor cleanliness

Room was cold, heater didn't work. Cleanliness was brilliant; tissues on floor, tub of washing up liquid left out, toilet seat broke, one of chair legs looked dodgy, swim pool changing rooms dirty, wine glasses, litter, cigarette ends outside the annex.
However the beds were comfy.

Friends_and_family Family

10/10

Exceptional

03 Mar 2022

David

Friendly hosts and clean room

Business

4/10

Poor

27 Feb 2022

Verified traveler

Not worth the money I paid.

Hours of room service limited. Not as advertised. Only one chef who was rushed. Food was awful ! The bed pillows and bed hard as a rock. Opposite a night club which is extremely noisy at weekend. Had to pay for car park and pool. Room was freezing, only had a tiny plug in radiator.
The girl on reception next day was however very helpful. My food money was returned.
However my room not.

Friends_and_family Family

10/10

Exceptional

20 Feb 2022

Donna

We had an ok stay. Rooms basic but comfortable. Quite noisy through the night until 4 a.m with people coming in and shouting but other than this no problems.

Friends_and_family Family

6/10

Pleasant

14 Feb 2022

Karl

should have read more reviews before booking.

Hotel is very tired and in need of an update, staff very friendly. was a noisy area and parking was extra onto of room price,

Business

2/10

Poor

12 Feb 2022

Mercy

Nightmare hotel

The bed is not comfortable....the service is just horrible

Business

2/10

Poor

11 Feb 2022

Phil

Dont book this

First of all the room i got was not what i booked i wanted the room with doublebed and double bed settee got double and single bed nobody on reception to complain to 2 guys working in the bar too busy watching tv to bother with me so ate out the shelf in the bathroom was covered in toothpaste there was no toilet roll and a half fiinished bottle of wine in the wardrobe clearly the room hadnt been cleaned which during the pandemic is life threatening i had a fall in the bath as there was no bath mat hurt my shoulder and hip found out later that if you want a bath mat you have to contact reception but as there was no one there this wouldnt have been an option lastly the car park cost me £7.50 this wasnt stated when booking overall the worst hotel i have ever stayed in

Business

10/10

Exceptional

07 Feb 2022

Claudia

One Night Stay

I've visited Stoke on a number of occasions but this has been the best hotel I stayed in. it's nice and central, the rooms are good and the breakfast very tasty.
The staff are very good - especially Shawney the receptionist, who was wonderful in sorting out a few niggles.
I'll happily go back.

Self

4/10

Poor

30 Jan 2022

Paul

The window in my room did not close properly and when the wind was blowing the room was freezing. I also got to sharemy room with a mouse

Self

6/10

Pleasant

24 Jan 2022

Neil

Lovely staff on reception, a big hotel where they have done well to keep it up top standard but the shower was the one downside:

Business Partner

8/10

Excellent

13 Jan 2022

Craig

Clean, Good value and great pool

4th time here, Last few visits there were a few issues but nothing that would deter me from coming back. Stayed in room 121 which was at the back of the hotel, Very quiet, clean and comfortable. Great breakfast, brilliant value swimming pool. Parking should be included though

Friends_and_family Family

10/10

Exceptional

10 Jan 2022

Nathan

Great Customer Service from Sean and Keyanne

Another great stay at this hotel. I first found stayed here a week before this stay (Following escaping an awful Air BnB)

Customer Service is great Sean and Keyanne are both super friendly and will do all they can to ensure a good stay

As you will see from the other reviews, there are some rooms that need work, but the team will always do all they can to put you in the best available. The ones that have been sorted are great for a few days stay.

Bonus this hotel has an attached gym and swimming pool

Overall, I'm happy to stay here anytime I'm working in Stoke

Business

8/10

Excellent

28 Dec 2021

Jamie

We have stayed at this hotel (2017 and 2018) prior to the new ownership. To say that the level of service and quality of rooms has since elevated would be an understatement. The reception staff made sure our stay was pleasant and the housekeeping staff were thoughtful. We have stayed in the superior suite and the executive room and found both to have had significant work done.

Partner

8/10

Excellent

10 Dec 2021

Robert

Business Self

2/10

Poor

10 Dec 2021

michael

Scalding Water

On arrival was booked into a room on 1st floor. Walked up to the room to find key card did not work. Back to reception who did their thing with the card, back to the room, card still not opening the door. Back to reception, another mess with the card, back to room still failed and back to reception again. Was then given an upgrade to another room. Key card worked. Next morning turned on shower, nearly got in, just tested the water and almost scolded myself. Water far too hot to have a shower. Turned hot tap off and just had cold tap running and water still scalding. Checked out that morning and left. Very poor example of a functioning and caring hotel!

Business

8/10

Excellent

06 Dec 2021

Minh

All’s ok

Friends_and_family Friends

2/10

Poor

05 Dec 2021

Verified traveler

Probably the worst 3 star I've ever stayed in

Just a terrible hotel. It appeared from the condition of it that they are desperately hanging on till the area is redeveloped. The only pluses were a couple of the staff were friendly. I was booked in for 3 nights but lost the will after one and moved on. Charging 7.50 to park your car overnight? Incredible!

Business

6/10

Pleasant

04 Dec 2021

Craig

Third stay at this hotel and the hotel is clean, great swimming pool and friendly staff. Shame about the people in the corridor at 5 am shouting. I know you can't legislate for other people!

Friends_and_family Family

6/10

Pleasant

01 Dec 2021

Chris

Hotel

Place hasn’t changed in 100 years, needs a complete makeover, curtains to small for windows, has gym and pool which you have to pay extra for

But I shouldn’t complain too much for £35

Business