Name: DoubleTree by Hilton Stoke-on-Trent
Address: Etruria Hall, Festival Way, Etruria, Stoke-on-trent, ST1 5BQ, GB

10/10

Exceptional

25 Jul 2026

Cheryl

Great stay all around!

10/10

Exceptional

25 Jul 2026

Kevin

Warm friendly check-in is fantastic. Comfy beds, clean bathroom, and decent breakfast options.

10/10

Exceptional

21 Jul 2026

Dan

Clean rooms and showers. Nice breakfast. Loved free parking

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Colin

Modern fairly busy hotel with a small but useable pool and plenty of parking.

Restaurant food not much more than average but only fast food chains in walking distance so need to drive for anything better.

Partner

10/10

Exceptional

19 Jul 2026

Susan

Disability parking 🅿️ easy access + room .

Partner

2/10

Poor

14 Jul 2026

Sandra

The hotel is not the quality of other Hilton hotels I have stayed at. It was disappointing, no air conditioning and a very tired pool.

Family

4/10

Poor

13 Jul 2026

Anil

We stayed at this hotel with our baby and our parents and unfortunately the air conditioning in both of our rooms were not working. This made the room uncomfortable, especially during the night, and was very disappointing for a family stay. If he hotel was already aware of these faults, the room should not have been allocated to guests, particularly with a baby. Due to late night check-in and us being tired from long travel, we did not bother reporting but this kind of problem should have been checked before check-in. If it was hotel wide issue, they should have sent us early notice, so that we could have arranged accomodation elsewhere. I hope the hotel improves communication and room checks in future, as this affected our experience significantly, especially my parents.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Pamela

Parking close by, convenient

Partner

8/10

Excellent

10 Jul 2026

Chris

Very friendly staff nice clean rooms

Self

8/10

Excellent

07 Jul 2026

Helen

No fridge or water in room, (during a heatwave).

10/10

Exceptional

04 Jul 2026

Annette

Lovely clean room staff quite helpful breakfast had incredible choice all in all very very comfortable totally recommend especially for this bed wonderful

Self

6/10

Pleasant

03 Jul 2026

Craig

Friendly helpful staff. Bedsheets were stained throughout. Most annoyingly it was roasting in the room, even with ventilation and 2 fans the room was an oven with no way to turn on the AC

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Lee-Anne

Lovely hotel, very comfortable beds, clean everywhere. We went half board and the £30 dinner allowance was great. The food was delicious (especially the lasagne), breakfast was phenomenal, great choice of hot and cold food. Swimming pool was lovely and the gym looked well equipped. Will definitely stay there again.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Heather

Clean and staff very helpful

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Maryna

Hotel is okay, I can’t say it’s great though. Been here many times over the past few years and always had some discomfort: from loud noise of the outdoor fans to burnt burgers or the staff forgetting about my in-room order and having to wait for 1.5h. The latest experience was good in terms of the room but food.. had one bite of my pasta and that’s it.

Self

10/10

Exceptional

21 Jun 2026

Perminder

good service and staff

10/10

Exceptional

20 Jun 2026

Mandy

Great location great facilities, very clean and staff very helpful

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Craig

Fantastic stay, room was very comfortable and as a coeliac I requested a gluten free breakfast not from the buffet, as never trust buffet tongs when there are gluten containing items about… Tiff was fantastic and incredibly knowledgable, putting me at ease and confident about the food I received. Only stayed in passing to break a long journey but if ever in the area again then its definitely on my list of places to stay again!

Partner

10/10

Exceptional

14 Jun 2026

Sharlene

On arrival the team were very welcoming and we received a lovely warm cookie. Throughout our stay the staff were friendly and helpful and the breakfast was good

Partner

8/10

Excellent

13 Jun 2026

Adrian

You have to go looking for staff, reception desk and bar, all good when you find them. More light in the rooms is needed, controlled by the main switch, over the dresser and the main floor area.

Family

2/10

Poor

02 Jun 2026

Ayodele

Air-conditioning in the room wasn't working in all rooms in the hotel on a day that was 34 degrees. Staff blamed the high temperature for reducing the effectiveness of the Air-conditioning system. Next day was a more manageable 24 degrees celsius and still inoperable air conditioning in the rooms. Absolutely unacceptable. The least a guest deserves in a hotel is comfort. Better invest in a proper Air-conditioning system before the business is run to the ground.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Nicola

All round great.

10/10

Exceptional

01 Jun 2026

Umair

Really pleases with the staff member Anca or Acna, sorry if I spelt wrong, She reminds me of my past when I was duty manager and go extra miles for the guests. She was really helpful and have excellent customer services skills. if I want to go there the first reason would be staff.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Darran

Receptionist was very welcoming and bubbly - gave us warm cookies!!! Room was clean and spacious. Breakfast was good and topped up regularly.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Laura

Clean room, helpful staff, good option of facilities on site. Even when busy with weddings the hotel was well maintained.

Partner

10/10

Exceptional

27 May 2026

Olayinka Monsurat

Staff were really helpful and do listen

Family_with_children

8/10

Excellent

25 May 2026

Justin

Lovely, great pool - restaurant was okay but breakfast was great.

Friends_and_family Family

8/10

Excellent

24 May 2026

Alana

Lovely stay, good atmosphere. Good location

Family_with_children

8/10

Excellent

14 May 2026

Richard

Unfortunately, there was a student prom on that evening, so the noise was too much till late.

Friends_and_family Family

10/10

Exceptional

10 May 2026

claire

Couldn't fault hotel woll definitely stay again.

Family_with_children

10/10

Exceptional

04 May 2026

Charlotte

Lovely hotel. Shame about the wedding party. They were very loud but that can’t be helped. Otherwise the bed was awesome and staff were really nice

10/10

Exceptional

21 Apr 2026

Stephanie

Lovely friendly staff. Great breakfast

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Hannah

Room spacious and amenities were great. Had to book a slot for swimming. The menu for the bar/restaurant is limited and I personally wouldnt eat there again due to this. Both evenings friday / Saturday there was only one member of staff on the bar which caused delays so would have been better if they had more staff on but appreciate there was events on both nights. This does cause parking to become a nightmare. However overall the cleanliness of the room, how friendly staff are and proximity to the festival retail park means I would return.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Michelle

Faultless

Family_with_children

4/10

Poor

13 Apr 2026

Kamesh

Air conditioning is not working, just the blower goes on and off for the whole stay, had very disturbed sleep for 2 nights because of the hot rooms. They provided a fan in our which was not working properly. Shampoo container was empty. Only 1 lift was working had to wait longer for those.

Family_with_children

10/10

Exceptional

11 Apr 2026

Sarah

Excellent

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Matthew

Lovely staff, nice hotel same about the clientele.

Friends_and_family Family

4/10

Poor

06 Apr 2026

Elise

This would probably have been a totally fine stay except there was about 50 members of the same family staying there, maybe 75, and their kids were marauding round the hotel leaving trash, upturned chairs, broken glasses etc all over the place. The bar was a no go area because they'd taken over, so loud. Not enough staff to police the bad behavior or clean up and the parents were doing nothing. Pool was absolutely rammed and not a place my kids wanted to hang out - tiny and busy, despite booking a slot. No fridge in the room! Wouldn't stay again.

Family_with_children

2/10

Poor

05 Apr 2026

Samantha

Terrible stay

Friends_and_family Family

2/10

Poor

04 Apr 2026

Hazel

Breakfast was good; however, they can’t cope when it’s busy. They are lacking in the areas of cleanliness and customer service. When we initially checked in, we were given a dirty room with dirty bedding and dirty mirrors. You could see that no one had bothered to check or even clean the room. The remote control was cello-taped at the back, and the batteries kept moving out of place. The telephone itself was damaged. I tried to call using my cellphone, but no one answered. The hair dryer was another disaster.

We complained about the room, and the next day you could see the difference when we walked in—it was like a different room. The cleaner did an amazing job cleaning the room and changing the bedding. The lady at reception the next day was nice, and the maintenance lady was also very kind and helpful. They are the people who made a difference. They put a new phone in the room and provided a new remote.

I just wish all staff were as consistent as the reception lady, the maintenance lady, and the cleaner. It’s sad that they are excellent at their jobs, but a few bad apples ruin it all.

At breakfast, we were made to wait for more than 6 minutes just for someone to assign us a table, and they were not busy. The young lady just looked at us, ignored us, and did not even acknowledge us. She disappeared for about 6 minutes; after that, she told us we could go and sit down.

10/10

Exceptional

03 Apr 2026

Peter

Excellent professional staff and all helpful.

Family_with_children

2/10

Poor

03 Apr 2026

Nigel

could not go as was very ill, no responses from hotel on message and when i called no one called me back.

4/10

Poor

02 Apr 2026

Prashant

Room was nice and clean with friendly staff but food in restaurant is terrible.Burnt bun in kids burger ,wrong items delivered.too much hassle for dinner not worth it

Family_with_children

10/10

Exceptional

02 Apr 2026

Sebastian

Lovely and delicious breakfast! Clean rooms.
On arrival the lady at the desk,Anca was very welcoming and helpful. A great experience! Highly recommend!!

Family_with_children

8/10

Excellent

30 Mar 2026

Geraldine

Gluten free evening meal was not as described but breakfast was good with GF bread and separate toaster

Family_with_children

10/10

Exceptional

29 Mar 2026

Dennis

Yes

10/10

Exceptional

29 Mar 2026

Sat

Stayed at the DoubleTree by Hilton Stoke on Trent and couldn’t fault it.

Check-in was spot on—friendly, genuine, and brilliant with our kids (colouring pack + cookies went down a treat). Room was spacious with sofa beds already set up, which made life easy straight away.

Breakfast was excellent—loads of choice and constantly topped up. Just book ahead as it gets busy.

Great for families. Would definitely stay again.

Family_with_children

10/10

Exceptional

25 Mar 2026

james

fantastic all round

Family_with_children

10/10

Exceptional

24 Mar 2026

Jad

The staff, and services were excellent. The only slight criticism I have is that a hot tub was advertised online, but the hotel does not actually have one.

Apart from that, I have nothing but good things to say about my stay.

10/10

Exceptional

23 Mar 2026

Alex

Great

10/10

Exceptional

22 Mar 2026

Amber

Staff were very friendly and helpful. We really enjoyed our short stay.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Georgia

Quick and easy check in. Family room was spacious but VERY warm and it was only March. We were provided with a fan for the room so that was useful.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Kimberlee

Comfy room with extra pillows on the bed was wonderful. Nice toiletries provided and I especially appreciated conditioner for hair.

Partner

10/10

Exceptional

10 Mar 2026

Daniel

Clean, good facilities, nice atmosphere.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Jenny

Lovely service, room was beautiful and the beds very comfortable. The restaurant and swimming pool were great too.

Family_with_children

6/10

Pleasant

08 Mar 2026

liam

Hotel was nice bed was really hard so i did not sleep breakfast was really nice

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Samantha

Lovely big hotel room

10/10

Exceptional

27 Feb 2026

Matthew

Everything was excellent

Business

2/10

Poor

15 Feb 2026

Michael

Placed in a room next to a heavy fire door that people used to enter the corridor to there rooms this coursed us a unpleasant night's stay with having a 3 year old to that was disturbed on several occasions and needed reassurance to drift back off to sleep, this impacted on our sleep too. Room 318

We ate in the restaurant Saturday night my meat was under cooked this had to be sent back to the kitchen, the staff never checked if our meals were ok afterwards, we asked for our bill and left.
Suna door doesnt close properly

Breakfast was lovely pool and steam room also really nice.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Cate

Bed was comfortable and room was clean.
The blind wasn't blackout.
There was a car alarm going off in the car park a lot.
Could hear the lift movement from our room.
The overhead shower was fantastic, strong and hot.
The pool was nice but the white grate around it needed cleaning and the walk from the changing rooms to the pool was a bit embarrassing and very cold! The toilets in the changing room smell a bit.
Breakfast was a let down - the hot food was warm at best, the baked goods overcooked and cold.
The staff were friendly.
The welcome cookies were amazing.
I couldn't pair my phone (Google pixel) to the TV so couldn't watch netflix on it.
Shame I had to pay for parking!

Leisure

10/10

Exceptional

15 Feb 2026

Alex

Spotless and very friendly staff

Leisure Family

10/10

Exceptional

08 Feb 2026

Sonni

First time we stayed at double tree
Stayed as a family two adult and two children
Nice atmosphere
Nice lobby and common areas
Rooms are to a good standard
Staff are lovely
During our dinner the dinner party sitting next to us the child had an asthma attack in the restaurant, it was a pleasure to see all the staff provide immediate assistant to the table, bringing water, some ice cream for the young child after he calmed down, the restaurant team also alerted reception who also checked on the guest, it was a real pleasure to see how empathetic the team reacted to a guest in need even the young.

Doubletree by Hilton would be our first choice in the future
Thank you for a lovely stay

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

hakan

Clean room, nice staff

Cocktails from bar need a little more work

Apart from that everything was excellent

Friends_and_family Family

4/10

Poor

22 Jan 2026

Wenqin

the hotel was ok to stay
however, we booked 2 rooms and reviewed as poor, as they had accepted a party on the Saturday night, and they allowed the party to be on until midnight. The noise was very loud, with strong base which you could sleep or calm down to enjoy in the hotel.
I have complained this to the reception in the evening and the next day to the manager who took the booking, however, they were just passing the ball to other team member.

I hope they could take this seriously, as providing a comfortable and quiet stay for the hotel guests should be the priority to a hotel, not to earn the money for a party but disturbing the guests.

Raymond

Business

8/10

Excellent

19 Jan 2026

Mark

First time we've stayed here since Doubletree by Hilton have taken over the building.
Our room was clean, and shower good, but bottom of the shower screen leaked badly so by the time you finished showering, you had a massive puddle on the floor at the side of the toilet.
When we checked in, we were asked by the receptionist what time we would like breakfast, but it was obvious the following morning that there was no real system in place; the restaurant was full to capacity, we were asked to use a table in the bar, and several people had to wait for a table to become available....what was the point of being asked what time we would be taking breakfast?
Also, the layout didn't seem to work. We have stayed at the Doubletree in Ealing on numerous occasions, and never seen such queues for food. In addition, it was noted that pastries were being kept warm right next to cooked bacon. This meant that splashes from bacon fat were landing on the pastries as people helped themselves - not good for those that are vegetarian! To be fair, we did mention this to a member of staff, who went to the kitchen and brought a fresh one out. I don't believe that such items should be right next to meat products like this and should have an area separate where there is no risk of cross-contamination.
In summary - ok, but could be much better!

10/10

Exceptional

19 Jan 2026

Susana

Excellent room, clean, quiet and comfortable. Breakfast was lovely and had a very good variety.

Business

10/10

Exceptional

12 Jan 2026

Robert

Clean room. Friendly helpful staff. Great amenities.

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

K

Clean and friendly reception. I love BF! Even though food is same as other hotel BF, it was much better than others.i would like to come back again.

8/10

Excellent

05 Jan 2026

Kim

Smooth check in , loverly food in bar ,
Hugh queen x 2 bed room , spotless

Duvets could have been warmer

Over all loverly hotel

Leisure Family

10/10

Exceptional

05 Jan 2026

Johanne

Staff very helpful!
Check in easy.
Paying for overnight car parking was surprising. Very unnecessary!
Breakfast good.
Room clean.
Windows need replacing.

Leisure Friends

10/10

Exceptional

05 Jan 2026

Will

The room was perfect

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

L

We stayed for 2 nights 28/12 & 29/12 2025 The hotel is lovely, spacious clean rooms, comfy beds, amazingly attentive staff. The first night was great, unfortunately on the 2nd night, 29/12/2025 there was a huge wedding in one of the function rooms. The children from the wedding were running wild all around the hotel. No adults around, mess everywhere, noisy and just too much. We booked to spend time with family for Christmas. We booked to have dinner with my Mum-in -law and Aunt (88yrs &80yrs) in the hotel restaurant. This was ridiculous due to the noise and the children’s behaviour around the hotel. My Mum-in -law was knocked into a wall when she went to go to the toilet by children pushing pst her. There were so many of them that it was impossible to avoid them. I work out children and unseat s they were excited and just wanted to have fun. This was unacceptable behaviour. It spoiled our trip. We are extremely disappointed. When we mentioned to the reception at check out, after a sleepless night caused by the disruption In The corridors we were told the “bride & groom” had been spoken to about the other guests being unhappy. This isn’t good enough.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Louis

Cars were speeding around outside our hotel room all night when made my children’s sleep non existent- the hotel, staff and everything else was a solid 10/10 - cars were an issue for us and it spoilt our night away completely.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Lewis

Clean and good beds pleasant staff

Leisure Family

10/10

Exceptional

28 Dec 2025

Kit Yee Josephine

We have a fantastic time here. Swimming pool is brilliant and changing area is clean.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Christopher

Extensive menu all fresh

Partner

4/10

Poor

22 Dec 2025

martin

Room 303 was cold and smelt of sewage , moved to 311 this was warm and cosy given a drinks voucher by reception who were very helpful ,

10/10

Exceptional

22 Dec 2025

Ruth

Staff were friendly and helpful, hotel was well presented and comfortable

Business_and_leisure

4/10

Poor

19 Dec 2025

Lee

Wasn’t clear on Expedia that parking was chargeable

Leisure Self

10/10

Exceptional

17 Dec 2025

John

Lovely room and very friendly

Business

4/10

Poor

07 Dec 2025

Shazmin

Terrible dining. Not family friendly. Service in the restaurant and food quality awful.

6/10

Pleasant

06 Dec 2025

Ian

Xmas meal was dreadful, 1 hour after everyone else had finished mine arrived and the pie looked like a Tesco savers pie. Eton mess was a prior effort too

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

William

.

Leisure Family

10/10

Exceptional

25 Nov 2025

Suzanne

Room and bathroom was clean and spacious.
Friendly staff throughout hotel

Business_and_leisure Family

10/10

Exceptional

23 Nov 2025

Alison Marie

Great stay, issue with bar food that was sorted very quickly. Breakfast was very busy & the lady was amazing sorting everyone out with a big smile on her face.

8/10

Excellent

19 Nov 2025

Daniel

Staff were great, room was lovely, location was convenient. Breakfast selection was good but things that should have been kept warm were cold, the lamps that were supposed to keep the food warm must have been turned down too low meaning the food was cold, it could be a one off but need to ensure the food is hotter in future.

Business Self

8/10

Excellent

16 Nov 2025

Dionne

Staff were amazing-very friendly and helpful.
Swimming pool needs attention. Some of the tiles and rubber edging is hanging off.

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Terence

Over priced food thats is horrible

10/10

Exceptional

16 Nov 2025

Alan

Review Title: Exceptionally Clean, Convenient, and Perfectly Located

I recently stayed at the DoubleTree by Hilton Stoke-on-Trent and was thoroughly impressed. The hotel was exceptionally clean throughout, from the lobby to the rooms, which made the stay feel comfortable and welcoming.

Parking was easy and hassle-free, with plenty of space available, which is a huge plus when traveling.

The location is another highlight — there’s lots to do within walking distance, including shops, restaurants, and local attractions, making it ideal for both leisure and business stays.

Overall, this hotel combines Hilton’s signature comfort with unbeatable convenience. I would highly recommend it to anyone visiting Stoke-on-Trent.

Leisure Family_with_children

6/10

Pleasant

05 Nov 2025

Mark

Room was lovely. The gym equipment was old and broken. I chose this hotel as I use the gym daily. 4 out of 4 cross trainers were not working correctly and very poor quality.
Dissapointing.

2/10

Poor

03 Nov 2025

davey

The bathroom door did not close correctly and we had to wait 30 minutes to be seated for breakfast. When we finally was seated there were no plates, cups, glasses, the coffee machine did not work and there was no food left. We had to have breakfast somewhere else as it was so bad. I complained to reception who said that they would refund the breakfast charge, but I am still waiting for the money.

10/10

Exceptional

02 Nov 2025

Philip

Yes very good service most enjoyable

Leisure Self

10/10

Exceptional

02 Nov 2025

Chris

Rokm was lovely although the showerfloodes the bathroom

10/10

Exceptional

01 Nov 2025

Lloyd

Great customer service and facilities

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Sarah

We had a lovely stay and the room, restaurant and pool were all lovely. The staff in the restaurant in the evening were exceptionally lovely. We had a slight problem on check in due to a mix up with another family of the same name staying who had been given our room in error, however check in staff were very apologetic and quickly sorted the mistake. We got our room within 30 minutes along with complementary drinks vouchers.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Carolyn

Lovely room

8/10

Excellent

27 Oct 2025

Dave

Stay here every year for our annual Alton towers trip! Had a bit of confusion with the booking as kids were left off and hadn't been booked for breakfast but reception sorted it quickly upon check-in. Only problem we had was with the heating, we were out in the cold and rain all day and when we got back to the hotel the heater was off and the thermostat on the wall didn't work so we were all a bit cold. We called reception and they did turn the heating on manually but only for an hour and then it went off again. Would have been nice to have a working thermostat in the room so we could control the heating ourselves. Not sure if this was just a fault on our room or if they're all like this. Other than that good stay as usual and will be back next year!

Friends_and_family Family

8/10

Excellent

24 Oct 2025

Shelley

Great choice of breakfast, fresh and hot. The children loved the choice

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

Joanne

No heating in the room informed front desk they brought up a heater that did not work either and then when we came back from breakfast the heating was turned on, told front desk about this I was then informed that it’s all timed.
Maybe managers should adjust the heating

Friends_and_family Family

2/10

Poor

12 Oct 2025

Lorna

Extremely Disappointing Stay – Will Not Return

I have stayed at Double Tree Hilton properties many times and usually enjoy the experience, but this visit to DoubleTree Hilton Stoke-on-Trent was a complete disaster. We chose this hotel due to its close proximity to Water World, where we had been to celebrate my sons 13th birthday.

On arrival, we were told there were no signature cookies because staff were “too busy” – a small gesture that sets the tone, but it never happened.

Our first room flooded within minutes of using the shower, with water seeping into the bedroom. We were moved promptly, but the new room had smaller beds than booked, making for a cramped and uncomfortable night.

Dinner was equally disappointing. The half-board allowance policy was unclear and unfair – our 13-year-old was treated as a child despite the children's menu stating it was for children aged “12 and under”. I questioned why my son wasn't given an adults allowance and was told it was down to the information provided by Hotels.com.

My chicken chow mein was fiery hot and inedible, covered in red chilli, and the hot desserts were served stone cold. Staff acknowledged the issues and tried to rectify them by waiving costs of some drinks and desserts, but by then the experience was ruined. They did send more hot desserts to the room but we'd lost our appetites.

Despite some efforts by staff, the overall stay was stressful and far below Double Tree Hilton standards. We checked out as soon as we could and will not return.

Friends_and_family Family