Name: Crowne Plaza Nottingham By Ihg
Address: 17-31 Wollaton Street, Nottingham, GB

6/10

Pleasant

28 Jul 2026

Sarah

Corridors were dirty, stairs to rooms go through staff areas & were very smelly, rooms are small, bathroom could be cleaner. Too expensive for the quality. However, the staff were lovely

8/10

Excellent

26 Jul 2026

Walter

Room was small, for the price charged.

10/10

Exceptional

26 Jul 2026

Sunil

Location, the Hotel itself, Check-in and Staff were excellent as before. However, the Air Conditioning was inoperative in both of the rooms bookedon the first of two nights and the Staff were unable to offer a change/upgrade due to the Hotel being full. The Staff members went full out to rectify this early the next morning and even part refunded the first night'stay.
Things may go wrong rarely but the Hotel Staff did do their utmost to.put it right so I will further recommend this Hotel as well as the excellent facilities enjoyed on previous stays. That being said, We can be assured of being looked after by the Staff Members.

Thank You all, We hope to see you again, soon.

4/10

Poor

19 Jul 2026

Simona

Terribly hot room with AC which did not work, it was more like a heater as the room was warmer than outside.
Very helpful staff at reception when we arrived, pleasant and courteous, but on departure, we had an awful experience with a rude and unpleasant man who made our not very nice stay even worse.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Kimberly

The property is nice. The rooms are nice and clean,

Friends

8/10

Excellent

13 Jul 2026

Nicholas

Good city centre location, close to shops and restaurants, with reasonable leisure facilities and parking.

Partner

2/10

Poor

11 Jul 2026

Kathryn

Air con failed no fan available windows don’t open could not sleep. Staff shrugged it off

Self

10/10

Exceptional

05 Jun 2026

Elliot

The air conditioning needs a bit of help but the staff were wonderful

Partner

10/10

Exceptional

02 Jun 2026

Suzanne

This is a really good hotel. The location is great for the theatres and cinema in Nottingham. It's in front of Rock City and a 20 min walk from the station. There are good restaurants nearby but the hotel also has 2 restaurants, room service and bar meals. It's worth upgrading to use the Club Lounge too. Comfy beds, quiet rooms and a bath! Theres a pool and soa too. No complaints!

Partner

4/10

Poor

01 Jun 2026

Steve

The aircon was broken in the hotel, meaning the room was unbearably hot when trying to sleep. It would have been nice if the hotel had contacted us prior to the stay to inform us and given us the option of cancelling.

Partner

6/10

Pleasant

31 May 2026

Kirstie

1st night was fab- 2nd night the air con failed (lots of rooms had the same problem) hotel gave us one fan but with 4 of us in a room it soon became very hot as you cannot open the windows. Asked for another fan and one never came. The rest of the hotel was cool just the rooms- it made for an uncomfortable nights sleep

Friends_and_family Family

6/10

Pleasant

29 May 2026

Julie

Lovely spa area

Family_with_children

10/10

Exceptional

29 May 2026

Lucy

Really great central location with a very handy car park. We stayed here to go to a concert at rock city and it was the perfect location for it. Nice rooms. Easily walkable around the town from here or easy links to the tram.

Friends

10/10

Exceptional

29 May 2026

Linda

Staff on reception were friendly, welcoming & helpful. Housekeeping prompt & pleasant. Spa staff were the same. A smashing hotel experience thank you.
Lovely pool, steam & hottub.

Self

4/10

Poor

29 May 2026

Emily

Air con loud and didn’t work
Rubbish left on floor by the windows

Partner

8/10

Excellent

28 May 2026

Victoria

Lovely Lounge area and entrance. The health club staff were great. Air con doesn’t work well in the whole hotel and no fans when we arrived so had a very hot night before we asked again and again and finally got a fan for our second night. Room was only set up for three but four booked so again had to ask for more towels etc. Just lots of little things that meant it wasn’t up to what we expected.

Friends_and_family Family

2/10

Poor

26 May 2026

Dermesh

There were two main issues during our stay:

The AC wasn’t working on what was probably the hottest day of the year so far.
Breakfast took quite a while to be topped up.

That said, the staff were really nice and friendly throughout.

4/10

Poor

26 May 2026

Daniel

Poor experience regarding my room that did not have working air conditioning, eventually got a room move at 1.15am to smaller room that had one of the worst showers I have come across (I travel constantly for work). Nothing offered to me as a good will gesture for the issues I had. I stay in Crown Plaza’s across the country and have always found them to be great but at Nottingham this was a poor guest experience with no clear process to rectify issues or maintain the customer focus.

Partner

8/10

Excellent

25 May 2026

MISS K

The room was clean and comfortable but no working A/C

Friends_and_family Friends

2/10

Poor

18 May 2026

DOLORES

I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs.

Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered from the exact same infestation, with dead insects squashed along the wardrobe rails due to a clear lack of housekeeping. This distressing environment reduced my six-year-old daughter to tears.

Given these untenable conditions, it was impossible to stay. I presented video evidence to the duty manager and requested a full refund. We were forced to seek alternative accommodation at 10:00 PM. This ordeal was emotionally draining and financially burdensome, forcing us to incur last-minute costs for alternative accommodation and transport. Furthermore, my parents had to cut their trip short, entirely ruining our family plans.

A standard refund is insufficient for this level of disruption. While I appreciate that front-line staff did everything they could, property maintenance is management's responsibility. I expect full accountability and compensation for our losses and distress.

10/10

Exceptional

10 May 2026

Jacob

It was an excellent stay. Gemma at the front desk was so bubbly and sweet. Very friendly and got our trip off to a great start.

Room was spacious and clean,

Food at the restaurant was great. Time between starter, main, pudding was perfect. Quality of food was great. Drinks were also great.

I forget the name of the gentleman who was our server but he was delightful. Making lighthearted jokes and just being very helpful. We had a great stay

Partner

4/10

Poor

08 May 2026

Brianne

Unfortunately they put me in a room that has a thumping sound the whole entire night. It wasn't consistent and would turn off sometimes for a few minutes but I ended up getting only 1 hour of sleep with a pillow squished over my head. I don't know if they would've accommodated a room change, that's on me, but I was just there from 11pm with an early morning exit, so I don't particularly want the middle-of-the-night hassle.

Business

10/10

Exceptional

05 May 2026

Mark

Room were very clean and welcoming. Bed was very comfortable. Nothing was too much for the staff. Everyone was so helpful and polite. Large choice at breakfast and everything was cooked to perfection. The spa facilities were a lovely bonus. We've stayed at a number of Crowne Plaza hotels but I have to say Nottingham is our favorite. The staff are a real credit to the hotel. Thank you for an enjoyable stay.

Partner

6/10

Pleasant

05 May 2026

Jared

The air conditioning wouldn’t work in the room and was reported twice and not repaired.
A fan was supplied but that just blew the hot air around the room and was very noisy.
I understand that problems occur, but this clearly wasn’t working before we were assigned the room.
Finally no discount or future credit for the discomfort was offered. The staff were polite but didn’t seem inclined to solve the issue.

Business Friends

10/10

Exceptional

24 Apr 2026

Lorraine

Really enjoyed the overnight stay. The hotel is well situated in Nottingham. Staff were very attentive and friendly. Dinner was very nice and the hotel has a nice relaxed feel to it. Only issue in my room was some of the surfaces were a bit dusty. Apart from that I would stay again.

Friends_and_family Friends

4/10

Poor

24 Apr 2026

Victoria

No sleep! Room 705 bang opposite Rock City nightclub. Didn’t stop until 3:35. Then some random women knocking on my door at 3:45.

Self

8/10

Excellent

23 Apr 2026

Kay

Lovely stay. Staff were super helpful and friendly. Really convenient for The Royal Concert Hall for someone with limited mobility. Whole hotel is a little tired, but was clean and facilities were excellent. The bathroom in the room was well proportioned but the toilet was situated under a grab rail which made it virtually inaccessible for a larger person, sitting sideways was the only option. The restaurant was lovely, but was under staffed, there only appeared to be one (lovely, helpful) waiter trying to deal with the whole restaurant.
Breakfast was plentiful and varied, though if you came down towards the end there was less choice.
Have been to other hotels in this chain that were slightly more up to date, this one could perhaps do with a bit of a boost.

Family

10/10

Exceptional

21 Apr 2026

Matt

Lovely hotel with great facilities and location.

Partner

10/10

Exceptional

12 Apr 2026

Maite Uribe

Clean and spacious room
Breakfast was good with options for everyone
We didn't enjoyed the pool but looked amazing

10/10

Exceptional

07 Apr 2026

Catherine

It was lovely, the staff were excellent and the room was perfect.

Business

10/10

Exceptional

05 Apr 2026

Ravinder

Good location. Breakfast was very good. Room was clean and spacious. Lots of seating areas.

Car park was convenient but be warned the spaces are very small and really struggle to fit most cars and have space to open doors. Also the height is low and if you have a car that is low it will hit the bottom on the slopes. £18 per day or cheaper if paid in advance with room (on hotel.com).

Partner

6/10

Pleasant

04 Apr 2026

David

This hotel is in a great location in the centre, clean well appointed rooms. A good breakfast and great dining area. The only down side is noise in the rooms, woken several times with late night noise from folk in the corridor.

8/10

Excellent

03 Apr 2026

Mao

Good Hotel, shower room is too old

8/10

Excellent

28 Mar 2026

Lorraine

Nice room, good breakfast friendly staff

Self

10/10

Exceptional

23 Mar 2026

Dani

Lovely room. Comfy bed. Spa nice but could do with a bit TLC. Conveniently located and secure carpark

Partner

10/10

Exceptional

21 Mar 2026

Gary

Our was stay was very good room was clean and adequate. Staff were friendly and very helpful.
The noise until 0;2.30am was a bit annoying maybe Rock City?
We overlooked it.

Partner

10/10

Exceptional

14 Mar 2026

Caroline

Lovely modern hotel in a great location. Good breakfast buffet and on the whole very friendly staff.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Caroline

Clean room with extremely comfortable king bed. Well stocked bathroom, towels etc.
Friendly staff, particularly Tushie who helped us when our room card had not been activated for the club lounge.

Partner

8/10

Excellent

08 Mar 2026

David

Great clean and tidy room, well appointed. Breakfast was delicious high quality food. Bar area is very nicely designed and ambient, as is the lobby.

Only issue was one of the lifts which did not access the ground floor. This made it difficult to get our luggage to the ground upon checkout.

6/10

Pleasant

07 Mar 2026

jean

Breakfast was ok but poor quality ingredients.
We had a terrible dining experience. Starter ok - We waited one hour for our mains. My salmon served on a bed of rice was so dried out it was inedible. Looked like it had been left under the heat lamp for ages. Crispy and very dry. You could lift the whole dish up in one go - horrible. My partners cod loin wasnt any better and his veg was actually black and burnt. Amazed they actually served it to us. Four of the desert items were off the menu and we were under a time constraint anyway.
Considering we paid for this in advance and no way of getting any refund it was highly disappointing.

Partner

10/10

Exceptional

06 Mar 2026

Lee

The room was nice and clean, shower and bath all good. Bar area and restaurant all good. All in all a nice place to stay.

Partner

10/10

Exceptional

25 Feb 2026

Spencer

nice

10/10

Exceptional

21 Feb 2026

B I

Was a spotless room very welcoming staff

Partner

10/10

Exceptional

20 Feb 2026

Blessings

Super friendly staff, Could not do enough to help and inform, will definitely be my first choice whenever I’m in the area

Business

10/10

Exceptional

18 Feb 2026

Anthony

Great location and lovely hotel.

10/10

Exceptional

18 Feb 2026

Anthony

Lovely hotel and restaurant.

8/10

Excellent

18 Feb 2026

Morag

Friendly staff

Self

10/10

Exceptional

18 Feb 2026

Louise

Room was lovely, spacious and clean with lovely wash products. Great breakfast in a beautiful space, we used the pool and hot tub too which was a lovely extra. Really impressed - thank you

Friends

6/10

Pleasant

15 Feb 2026

B

The room was clean and comfortable. However the walls are very thin and we were kept awake by noisy neighbours. The staff were helpful and fun and provided our parking FOC to compensate.

Friends_and_family Family

8/10

Excellent

12 Feb 2026

Mark

Great service from reception. Didn't use bar or restaurant.

Partner

8/10

Excellent

09 Feb 2026

Olubunmi

Nice

Leisure Partner

10/10

Exceptional

07 Feb 2026

Anthony

Wonderful staff

Business Self

10/10

Exceptional

03 Feb 2026

Daniel

Room was great. Spacious, clean and had everything we needed. Overall facilities were spot on and prices of drink not over the top.

10/10

Exceptional

31 Jan 2026

Liz

Lovely hotel, very friendly reception staff, fantastic breakfast, and spotless room. Two things that could be improved are the pillows as they were very lumpy, and paint the wall under the sink, which can be seen from the toilet, and looks dirty.

Partner

8/10

Excellent

28 Jan 2026

Stephen

Really nice staff

Business

10/10

Exceptional

28 Jan 2026

Judita

Great location, in centre of the city. Clean, spacious, friendly staff

Partner

10/10

Exceptional

25 Jan 2026

Miss

Room clean and bed comfy. Standard room but all good. Towel rail fell off and shower a bit fiddly, but not a major problem. Staff great, breakfast excellent, and lovely bar area.

Partner

10/10

Exceptional

24 Jan 2026

Gary

Staff were fantastic, very welcoming, helpful, polite and friendly

Friends_and_family Friends

10/10

Exceptional

18 Jan 2026

Peter

Lovely hotel..easy to park. Spa was an added bonus. Great breakfast with made to order omelette.

10/10

Exceptional

05 Jan 2026

Carl

Much improved since refurb and despite being in city Centre rooms were quiet and comfortable

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Benjamin

Staff were very friendly in all parts of the hotel, livery bar area as well to relax and enjoy a drink.

Leisure Friends

10/10

Exceptional

02 Jan 2026

Les

Spotless room great staff.

2/10

Poor

31 Dec 2025

Ka Man

Unfortunately, the breakfast buffet did not meet expectations. The staff were not especially welcoming, the selection was limited, and the hash brown did not appear to be freshly made. I also found the coffee undrinkable and was unable to finish it.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Roy

Lovely one night stay to go to winter wonderland.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Neale

Comfortable room, great service and a great breakfast was had by all.

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Peter

Made very welcome by the reception staff and then later by the restaurant staff .
Excellent room with all the usual facilities.
Great Hotel handy for the Theatre Royal .
Keep up the good work .
Only negative side at breakfast no waiting staff to serve tea and coffee .
The machine alternative is a poor substitute with many guests struggling to operate the drinks vending machine .

Friends_and_family Friends

8/10

Excellent

14 Dec 2025

William

Toilet seat was dirty and the shower bath tap was faulty. This was sorted quickly after we mentioned it to reception.
A fire alarm sounded around 0545 on the last day of our stay and carried on going on and off intermittently. We rang reception who initially said it was a false alarm caused by young kids messing about, but a continuous alarm sounded at about 0600 which caused us to evacuate our room. A senior staff member said that an investigation into the event was underway and anyone who wanted breakfast or had to pay for parking would not have to pay as a gesture of goodwill. Unfortunately when I asked about this later at reception I was unable to get a refund as I had paid my bill on arrival! However I did appreciate the gesture.
My wife and I stay here when we visit relatives as it is very clean and convenient with a great breakfast and attached car park which is a bonus in the city centre.

Partner

6/10

Pleasant

14 Dec 2025

Penny

There was a knocking noise from the ceiling in room 412. It happenened 90% of the time we wete there, so consiquently disturbed our sleep both nights, it sounded like air in pipes. Did not ask to move rooms due to hotel beeing busy and only having smaller rooms available

Partner

10/10

Exceptional

14 Dec 2025

Mark

Outstretched stay for one night..from quick check in too express checknout..
Rooms very comfortable and quiet..
Will defiantly stay again ..

Partner

6/10

Pleasant

13 Dec 2025

Lisa

Lovely hotel and great staff. But having to evacuate in the early hours due to the fire alarm going off did ruin the whole experience.

Friends_and_family Friends

8/10

Excellent

11 Dec 2025

Catherine

Great location for the centre of town, shops, clubs etc.
Lovely facilities, great staff and generally a good hotel. I recommended it.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Christopher

Room was very clean, staff were excellent throughout apart from one rude lady at breakfast in the Friday but......otherwise a first class experience.

Business

10/10

Exceptional

08 Dec 2025

Tim

Derby

Business

4/10

Poor

07 Dec 2025

Elaine

Fire alarm was activated around 5.30am. The alarm initially only sounded on and off and then the alarm became constant. This triggered an evacuation, which we were left standing outside with very little information.

Partner

4/10

Poor

07 Dec 2025

James

It’s very tired and smells of damp. At the weekends, even when paying for an upgrade, you are faced with loud music from the nightclub over the road. The air conditioning was broken and locked on a low setting so we were freezing all night. The bed was hard and the executive lounge is like a teachers meeting room. Just not worth the money.

Partner

8/10

Excellent

03 Dec 2025

John

Hotel overall was good. Breakfast not great food wise plenty to chose from but cooked breakfast not great. Staff not exactly friendly in breakfast area.staff on dining room area friendly.

Partner

8/10

Excellent

03 Dec 2025

Robert

Good hotel - very convenient for the city centre

Leisure Partner

10/10

Exceptional

01 Dec 2025

Tony

Great staff, really friendly.

10/10

Exceptional

30 Nov 2025

Elizabeth

Room very clean,all staff very friendly and helpful..

Leisure Partner

8/10

Excellent

30 Nov 2025

Carolyn

The room was good, the staff were lovely but the bathroom really needs an upgrade, very tired and the underside of the toilet seat was stained brown

Leisure Family

8/10

Excellent

29 Nov 2025

Patricia

Entrance & foyer was impressive & clean but area outside was dingy & a bit industrial looking. We visited for a gig & didn’t spend much time around the area.
Hotel room itself was nice with good facilities but it was not ready with cleaner still in when we arrived. Reception was ridiculously undermanned (only one person)on our check out & delayed our departure.

Leisure Partner

8/10

Excellent

24 Nov 2025

Louise

Great location and parking. Rooms need modernising.

8/10

Excellent

23 Nov 2025

Kev

The staff were all exceptional. Very courteous and helpful.

10/10

Exceptional

23 Nov 2025

Nicole

The room was spitless and rhe staff amazing xxx

Partner

10/10

Exceptional

21 Nov 2025

Stuart

All great
Room service and food

Partner

10/10

Exceptional

20 Nov 2025

Ralph

Great value, included breakfast and parking. Room cool overnight, often hotels aren't. Breakfast was excellent.

Partner

10/10

Exceptional

12 Nov 2025

Brenda

Our stay was just great! Very pleasant staff, clean rooms, delicious breakfast. Excellent location too.

10/10

Exceptional

29 Oct 2025

Joanne

So impressed by the friendliness and efficiency of staff.

Partner

8/10

Excellent

28 Oct 2025

Agnes

This is my family’s favourite hotel so far in the UK. Rooms are very clean and well maintained. Staff are nice and receptive. Swimming pool area is really nice as well though there’s tume restriction for kids.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Suzanne

Really enjoyed our stay, lovely hotel and great breakfast completed with friendly staff, would definitely return m.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Karl

Excellent hotel and services in the city centre

Partner

2/10

Poor

21 Oct 2025

christopher

Tired worn and smelt of feet in a room that looked nothing like the booking. Gym worn broken machines and dirty

Business Partner

10/10

Exceptional

10 Oct 2025

William

Beautiful Hotel in a great location.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Steph

Great room. Beautiful inside the building. Accommodating of my allergies and more than 1 option always available.

Self

10/10

Exceptional

27 Sep 2025

Ruth

Very nice! Enjoyed!

10/10

Exceptional

26 Sep 2025

Matthew

Yes

8/10

Excellent

23 Sep 2025

Sunil

Nice hotel, But a little disappointed this time.

Nice hotel, Staff etc..as before.... but..... We always book similar adjoining/neighbouring rooms where available, if unavailable, a response would have been appreciated. Our messages appear to have been ignored and, on arrival, we found that one of the two booked Premium King Rooms had been changed to a twin on a different floor to accommodate an unrelated corporate group booking. We had received a stock response offering us an upgrade offer to \"Premium\" rooms that we had already booked (?) so on this occasion, the personal service experienced before was sadly lacking as well as getting the feeling of being Guests who can be shoved aside to make way for a more important booking..We won:t be returning, and I do believe that they would not really care about this.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Lucy

Check in staff here were super nice. Bed was comfy and hotel quiet. Can’t ask for much more than that.

Business Self

10/10

Exceptional

22 Sep 2025

Todd

Front desk staff was friendly and accommodating. Great location.