Name: Mercure Nottingham Sherwood Hotel
Address: Mansfield Road, 296 ., Nottingham, NG5 2BT, GB

8/10

Excellent

26 Jul 2026

Martin

Breakfast expensive. Some amenities not working.

10/10

Exceptional

19 Jul 2026

stephen

Great staff, helpful and polite. Parking was really good, breakfast was really good, rooms were really nice and comfortable. My number one choice when we go back to Nottingham

Partner

4/10

Poor

16 Jul 2026

Dean

The hotel is conveniently located, I stayed for 3 nights and had a double room that was very small. Coffee mugs weren’t cleaned which I found annoying, breakfast was very limited to cooked breakfast which was actually cold despite being under hot lamps…. The pool area was small, hot tub wasn’t working and having to a disgruntled member he stated it hadn’t been working for months. Also the sauna was out of order too and has been for some time. The steam room smelt mouldy, I literally sat down and left….. not pleasant at all! Over all I was pretty annoyed and won’t be returning to this hotel.

Self

10/10

Exceptional

13 Jul 2026

Martha

I enjoy my stay here, the staff are very helpful and reliable.

2/10

Poor

01 Jul 2026

Stephen

In all my years of frequently travelling the HK for my job, I never checked in and been given a room that was occupied! Room 152 I was given and upon opening the door someone was in bed! Shocking! I reported to reception and the receptionist seemed relatively relaxed upon my statement.After checking into to an alternative room, I went down for dinner to be told all the tablets where fully booked until 8pm. The time now is 5.15. Not my best experience and I will not return

Self

8/10

Excellent

29 Jun 2026

Garreth

1 night stay room good hotel could do with a bit of maintenance ie toilets near reception one of the taps not working. Basement bat not fully stocked, staff very friendly and polite

4/10

Poor

29 Jun 2026

Trina

34 degrees heat - Air-conditioning didn't work, fan didn't work, lift didn't work, tv broke down in the middle of a world cup match.

Partner

8/10

Excellent

29 Jun 2026

Stephen

A nice clean hotel, shower was fab, air con wasn't working in the room, we thought initially it was our fault, for it not to work, but found a notice in the lift.
Minimal alcohol available, most of draught beer not available.

6/10

Pleasant

28 Jun 2026

Paul

It was blistering hot during our stay so we were glad we booked a hotel with air-con, yet even set on the lowest setting it didn't appear to be functioning correctly.

We are in the restaurant our second night, but most of the menu was unavailable, which you wouldn't expect.

Partner

6/10

Pleasant

23 Jun 2026

Chris

Room was good. Gym had no air con. Changing rooms were very basic. Pool was dirty. Hot tub and sauna were not working. Hotel looked tired and in need of refurbishment. Staff were reasonably helpful

4/10

Poor

22 Jun 2026

Michael Omezi

Rooms were clean. The mattress wasn't the best, it was very uncomfortable.
Shower in the bathroom wasn't ideal. No hose shower and the water temperature wasn't stable.
Staff when you saw them were helpful but the wait to check in wasn't ideal.
The walls in the rooms are so thin I could hear other guest from the rooms around me.
Breakfast wasn't hot.

Partner

6/10

Pleasant

21 Jun 2026

Lindsay

The room was ok - would have been better if the aircon was more efficient, if the shower gel bottle had been refilled but most importantly if it hadn’t smelled of stale smoke

Self

6/10

Pleasant

21 Jun 2026

Nicola

The air con was broken and no maintenance to fix. The staff were helpful and provided a free breakfast as compensation. Generally the hotel was run down. Definitely not a 4 star hotel

Friends

2/10

Poor

21 Jun 2026

Nazish

The car park has a pretty steep staircase and anyone with feet bigger than size 5 would have to ascend and descend them adopting a penguin stance! The steps are awkwardly steep, not very wide and not very deep!

The main entrance to the hotel didn’t appear to have a visible access point if you are carrying luggage or a baby buggy - requiring you to take a number of steps.

The room was substandard - the door hinges creaked massively and housekeeping would be aware yet nothing done.

Similarly, the shower and sink clogged up - housekeeping would be aware if water from the faucet is used to clean the spaces!

When we headed to breakfast we gave our room number and proceeded to sit down. We then went to get breakfast and returned back. Upon getting up a second time to get hot drinks, the same staff member rushed over to me to ask my room number again, I can understand she may have forgotten if she checked with me, but the manner in which she leapt towards me made me feel as if she suspected I had come for a breakfast freebie!

None of the breakfast items were labelled such as hot breakfast items and the as for the croissants, they ran out a few times within a few minutes which suggests they didn’t know how to replenish properly!

Overall the hotel looks tried, with poor lighting in the corridors and is crying out for a face lift,

A 4 star rated hotel based on the cost of staying and perceived amenities, but a 1-2 star rating based on the actual experience!

Partner

10/10

Exceptional

20 Jun 2026

Olufunke

The staff are amazing Amani and Marienne are ever so helpful with a lovely human touch
The kitchen staff are also very friendly

Partner

6/10

Pleasant

19 Jun 2026

Eve

Original room felt unclean due to the number of stains on the carpet and curtains. I did ask to be moved and was given a different room that was better. The pool is down some steep stairs, but as the changing rooms are at the top, the stairs were soaking and quite slippy. The sauna and jacuzzi were out of use and there was a lot of sand in and around the jacuzzi. Breakfast on day one was good, but on day two a lot had run out and we were advised that there would be no further replenishment despite there still being around 45 mins left of the sitting.

Overall, it was ok, but two nights cost nearly £360 so I had higher expectations.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Kevin

Small rooms but clean. Food was not the best. Happy hour is every day and good prices.

Friends

8/10

Excellent

08 Jun 2026

Terri

Staff were lovely, room was quiet and the bed was comfy.
Nice bar area too.

Self

10/10

Exceptional

07 Jun 2026

mark

.

Family_with_children

6/10

Pleasant

06 Jun 2026

Mark

Honestly three stars is enough. Staff seem genuinely under siege from aggressive management witnessed managers making things worse while bombing around the building full of importance. One manager was so wound up she snapped at my wife for ordering coffee They clearly don't enjoy their job which is fine The hotel is clean and modern just don't expect anyone to say hello

Partner

2/10

Poor

31 May 2026

Danielle

The heating was broke and we could not get it to work. The staff were unhelpful or just wasn’t there to help. Room was so stuffy and we could not breathe.

10/10

Exceptional

24 May 2026

Alfie

Great hotel

6/10

Pleasant

24 May 2026

Emma

There was a £50 deposit on arrival which had not been mentioned anywhere else so was a shock to have to pay this on arrival.
Staff were helpful, some of the stuff was a bit dated & shabby.
Room was clean & well stocked.
Pleasant enough stay.

Partner

6/10

Pleasant

21 May 2026

Simon

Hotel is old and tired, staff are ok but obviously couldn't really care.
Restaurant offers food at greatly reduced prices but this is obviously because you would only use it once. Food is pre-prepared and just reheated,
Breakfast is terrible - usual pre cooked vaguely warm rubbish.
Find somewhere else to stay

Self

6/10

Pleasant

16 May 2026

Ross

Rooms not as big as the pics. Drainage in sink and shower poor. Toilet leaked and it’s pretty noisy. Not sure how it has 4 stars. 2 tops

Self

6/10

Pleasant

14 May 2026

Raphael

Noisy, no good noise separation between Hotel rooms, my room had a door leading to another room and it was not locked as I would have expected.

8/10

Excellent

12 May 2026

Sophie

Great room, clean (albeit smelled a bit musty, probably from an old hoover!) but bedding, bathroom - all other facilities were spotless. Bed was comfy, especially if you like a softer bed. TV was even on a movable bracket - always useful. Would certainly stay again given its location to the city too.

Self

8/10

Excellent

11 May 2026

Ruth

Great stay for the 2026 EIHL playoff weekend. Good location, reasonable price and quiet room. What’s not to love?!

Partner

6/10

Pleasant

02 May 2026

Jake

The staff were friendly and the amenities including the pool were great. However, the beds were extremely uncomfortable and the pillows were so unsupported meaning it was difficult to sleep each night. Also, during breakfast the drinks and some foods were always empty meaning you’d have to ask and wait for contents to be refilled/ replenished. There was also a private event going on which meant the bar inside the hotel couldn’t be used.

Partner

4/10

Poor

29 Apr 2026

Daniel

Location is a little out of the centre but in a nice area.

Check in was easy and the Room was clean and comfortable. I had a very good night sleep.

All was good until breakfast.

The breakfast area was filthy, most tables needed clearing when I arrived yet staff were just stood around talking.

The breakfast was also dreadful, bacon was undercooked and cold, scrambled eggs were brown, cold beans and hard bread.

When staff decided to start clearing tables, they were using a trolley which was absolutely caked in filth and just left it in the middle of the restaurant for diners to see.

Wouldn’t stay here again

Friends_and_family Friends

6/10

Pleasant

28 Apr 2026

Sandra

Room was clean but sparsely furnished
Corridors were not cleaned often enough. Bit on the expensive side for room provision but public areas were very 🙏

Self

2/10

Poor

20 Apr 2026

Sam

After getting checked in by a not very helpful member of staff and paying the car parking charge we made our way up to our room via the stairs as one of the lifts was out of service and was a big queue for the other one.

We entered the tiny room that you get provided, checked out the bathroom and it was grim, full of mould looks like someone had peed in the shower and just generally untidy.

Went back to reception lugging all our stuff back down the stairs to ask for a new room, was met with the same unhelpful staff member who didn’t even seem like she wanted to change our room until the other staff member stepped in and said to change the room.

New room wasn’t the best either with some staining on the curtains which I don’t even want to think what it was and a shower which you had to turn off 4 times throughout the shower to let it drain, but we couldn’t be bothered with the hassle of going back down so put up with it.

The rooms look very tired and are very small definitely not what you expect from a 4* hotel I assume they only get that rating from the rest of the facilities they provide?

Went downstairs to grab our free drink we got given for the problem with the room to be met by a woman on the bar who clearly didn’t want to be in work that day with the reception we got from her!

Next morning we got woke up by drums coming from downstairs not sure what was going on, but the rooms are no where near noise proof at all so I recommend bringing some earplugs.

Partner

10/10

Exceptional

20 Apr 2026

John

For a good value hotel there was nothing to complain about

Partner

6/10

Pleasant

16 Apr 2026

Robbie

The front desk staff was extremely rude upon arrival.

10/10

Exceptional

12 Apr 2026

NEAL

Breakfast was delicious, room was clean and comfortable spa was good shame sauna was out of order

Partner

8/10

Excellent

12 Apr 2026

Gurdeep

Booked 3 double rooms on the 2nd floor, rooms were smaller than expected with walking space in the entrance quite tight but plenty of hanging soace and desk space. Bathroom was good size and sufficient for 2 adults. There are 2 lifts which are ok size and quite slow to arrive and leave considering the building is only 3 floors high. The hotel has 24/7 reception and staff were very helpful and professional. Parking is plentiful but can get surprisingly full at times. Parking price is £12 for 24 hours which is expected for city centre hotel. There is a nearby parking above the hotel parking which is private and not part of the hotel so beware if you want to park there. Overall clean and pleasant stay, hotel decor is a little outdated in places and brand of hotel suggests it would be better quality but overall it is good quality.

Family

10/10

Exceptional

12 Apr 2026

Glen

Good

Business

6/10

Pleasant

10 Apr 2026

Shaq

Sauna not working

Partner

6/10

Pleasant

04 Apr 2026

Roger

The room was clean, but the main door didn’t latch on its own and the strike plate was loose. I had to mess with it to get it to latch properly. The shower floor was ultra slippery and the lack of a shower curtain allowed the splashing water to spill out onto the tile floor making getting out treacherous. The soap did was hanging off the wall.The sauna was closed due to repairs and the pool closed early. The

Family

4/10

Poor

29 Mar 2026

Sandy

Too fa

6/10

Pleasant

23 Mar 2026

Mr James

Room bathroom handle broken + 2 light fittings not working. Toilets in bar all cubicles out of order. Swimming pool was nice but handrail was loose/detached at bottom of stairs. Tried to order food on Saturday night but initially told kitchen closed until 20:30 then staff told to push back to 21:00, we gave up walked to Lidl and bought sandwiches. Such a disappointment, thank goodness for the brilliant bar tender Jake on the bar - he was very polite, attentive and apologetic.

8/10

Excellent

14 Mar 2026

Ursula

Staff very friendly . We had an issue and didn’t feel safe with a person who was drunk and they moved us straight away. Dining staff friendly helped find a table not in the sun as beautiful as it is . Plenty food. Buffet not very hot but that’s understandable for a buffet . Lovely stay

Family_with_children

6/10

Pleasant

13 Mar 2026

Grant

The staff were great. Unfortunately the decor is dated and the rooms are tired albeit clean. Our room (111) had a faulty extractor fan so the room got steamed up on the first evening. This was not a problem the second morning as there was no hot water!! The drainage from the shower and sink was slow so we had to make sure neither overflowed. Breakfast was fine although the coffee machines needed a good clean.

Partner

10/10

Exceptional

22 Feb 2026

douglas

Nice brekfast

4/10

Poor

21 Feb 2026

Abby

Lobby and reception were nice but the room was tiny and smelled bad, felt very cramped and neglected. Pillows all lumpy and/or flat as a pancake. I was very surprised, supposed to be 4 star. Breakfast was ok

Self

6/10

Pleasant

21 Feb 2026

Cathryn

The room was very cold, although an electric plug in heater was supplied. The location was good for what we needed, and the breakfast was ok.

Friends_and_family Family

4/10

Poor

21 Feb 2026

Lafeana

Bed gave me back problems.

Self

4/10

Poor

09 Feb 2026

William

No complaint about staff. Room was much smaller than we were expecting and comparing to a similar priced hotel like premiere inn.
Room walls seemed very thin we could here our nighbours on both sides and room above, and corridor.
Room was clean and maid did good job. Reception was polite, but matter of fact, rather than welcoming. Car parking £12 a day, and breakfast £12 each seemed pricey extras.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Kelvyn

Lovely hotel, polite and helpful staff very good experience

8/10

Excellent

07 Feb 2026

Helen

Warm welcome from reception staff member and the room was clean and warm.
HOWEVER the shower tray filled up really quickly so I could not finish my shower as I was worried the floor would flood.
Reported this on friday night so disappointed it was not sorted. Same problem Saturday morning.

2/10

Poor

01 Feb 2026

Amanda

From the moment I checked in the plug sockets weren't working, so we had no electric to charge our phones. We had to go down to reception as when I used the QR code to whatsapp nobody replied and still haven't. I even rang it too. A maintenance guy came to fix the electric.

I booked your hotel specifically to use the hot tub as I have a musculoskeletal issue. I went to use it to find it is not in use and somebody said it hadn't been since August. I would have appreciated the hotel contacting me to advise that your facilities were out of order as I would have booked to stay elsewhere.

You have 2 air con units on the way to the changing room and in the women's changing room. The changing room 1 had a bucket under but the other didn't and the floor was slippy and a bit of water dripped on my head. This is not safe.

The shower in the room must have a blocked plug hole, as when I showered I was stood in several inches of water. I have taken pics and will attach. The bathroom sink was the same. Took ages for water to drain down.

We went out and came back late to find the room freezing cold and the heating did not work. We had to go down to reception to report and somebody came up with a portable heater. This was not adequate enough as I was freezing cold and couldn't sleep til after 2am.

I reported these issues this morning and the receptionist apologised and asked me to email the manager, which I did but they are away until next week.

Leisure Friends

6/10

Pleasant

01 Feb 2026

Louisa

Staff were adequate although not overly warm. Building itself was not bad and some unique, kitsch touches around the place. Food was average. I stayed for 2 days on business and made the most of the room service which again was adequate. An okay place to spend 1 night if you had to.

Business

8/10

Excellent

26 Jan 2026

Shukur

Lovely hotel but the room I was given was disappointing. Very small (209), compare the same room my mate stayed. Other than that the hotel is fantastic, breakfast was amazing. Plenty of car park space.

Business

10/10

Exceptional

22 Dec 2025

Simon

All good

Leisure Partner

10/10

Exceptional

21 Dec 2025

Rachel

Excellent hotel
Breakfast fabulous value for money food replenished regularly and hot
Staff very polite and helpful

Partner

10/10

Exceptional

17 Dec 2025

Richard

Excellent hotel. Good value, good restaurant and superb breakfast. Highly recommended.

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Kate

They say children are free to stay but we had to pay extra for a cot and a child’s bed. Plus I thought parking was included but it was £12 a day which we couldn’t afford. The room was really small so even though it was meant to be a big room, there was no floor space with extra beds which is fine but nothing like I imagined from the pictures.
One left wasn’t working and the other was slow. The stairs are external fire stairs so you feel like you are in a multi storey car park.
The jacuzzi was broken but we weren’t informed. The pool is very small plus they have baby lessons in there at weekends so there is only space for one other room or a couple of people and locals can pay to use it. The changing room is as big as a family changing room! The pool and showers were lovely and warm when we were there though. It is not an accessible as random staircase to pool.
Food was fine but nothing tasted delicious. It really helped that children’s breakfast was free though, made up for all the extras with beds and parking.
We enjoyed our visit as people were nice and decor of the room was nice and it was convenient for visiting our friends. It was however not worth the cost and I don’t want to go back.

Friends_and_family Family

4/10

Poor

14 Dec 2025

Cassie

First time staying here and wasn’t impressed. 40 minutes in a queue to check in. The room was very small, pictures definitely made it look bigger. Whilst the room decor was lovely the lighting was not, trying to put my make up on at the dressing table was difficult with the lighting. It was very dark in there. When we were ready to go out we went to the bar downstairs to get a drink. There was one member of staff of who was making drinks we waited 10 minutes while he made drinks in front of us and asked him how long he would be, he said 5 minutes. We left, no one wants to wait 15 minutes to have a drink. The service at this hotel was not worth the money I paid. Won’t be coming back.

Partner

8/10

Excellent

10 Dec 2025

Neville

The room was presented to an overall good standard and staff polite and friendly.
We were disappointed with the breakfast and therefore did not book any further breakfasts after the first day. My wife enjoyed using the sauna and pool during the day before the evening peak period.

Partner

6/10

Pleasant

08 Dec 2025

Michael

Unfortunately there was a Christmas party taking place and our rooms were above on the first floor so we could hear all the noise. Our room was also above the area where everything seemed to congregate outside so the noise continued into the early hours.
The lifts were also constantly out of use.
The corridor smelt musty
The heater in the room didn’t work properly and was very noisy.
Would not stay again!

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Simon

Room was lovely and clean! Very spacious. Breakfast was cooked and presented well.
All the staff were polite and helpful. A bit shout out to the lady on the front desk who checked us in with ease and a smile.

Partner

8/10

Excellent

22 Nov 2025

Ian

Clean and confy room staff very good

Leisure Partner

6/10

Pleasant

15 Nov 2025

Luke

The room was nice but small. The staff in

6/10

Pleasant

13 Nov 2025

Nune

The hotel offers good facilities and is in a convenient locations. The food is ok, but most days I had to wait for a long time to get a table in the restaurant. The jacuzzi was broken and hadn't been fixed for days. Also, something needs to be done about the moth infestation.

Business

10/10

Exceptional

06 Nov 2025

Barry

Great location, friendly staff. Room was small but very comfortable and spotlessly clean. Breakfast was very nice too.

Friends_and_family Family

8/10

Excellent

03 Nov 2025

geoffrey

good rooms, bed super staff first class..!!!!

Friends_and_family Friends

10/10

Exceptional

21 Oct 2025

Rob

Staff are great.

Business Self

10/10

Exceptional

21 Oct 2025

LOUISE

We had a lovely stay. Didn't use all facilities but would be happy to return. Only constructive feed back we would give, is that the flooring in the restaurant looked rather tired and shabby. Let the room down and needs replacing.There was a nasty rip in the flooring in one of the lifts which was a trip hazard. Staff were all very friendly and our room was lovely too.
Thank you, Louise Kiyani/Tina Conlon

6/10

Pleasant

19 Oct 2025

Rebecca

The staff made the property worth staying in. The manager and man at the front desk were both fantastic, going out of their way to make my stay better.
The actual property was not amazing, small and a bit tired. The jacuzzi was out of order which was disappointing.
The bathrooms and showers were fantastic though - new and modern with the best rain shower ever.

Business Self

8/10

Excellent

15 Oct 2025

Christopher

Good stay

Partner

10/10

Exceptional

13 Oct 2025

Danson

Everything was great apart from the parking. The bays are too tiny.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Susan

Excellent facilities .Felt very at home here especially as I was on my own in the hotel.
Relaxing area around the Bar which was great to relax with friends & family. Great Breakfast & a good choice on the menu for supper.
I would certainly come back to hotel & advise friends to stay if in Nottingham.

Business_and_leisure Self

4/10

Poor

08 Oct 2025

Shurma

Not a relaxing couples break at all

Wasnt informed prior or during check in that jaccuzi wasnt working. We planned our time accordingly only to find it was broken. No acknowledgement or even a free drink to make up for it. The pool area wasnt clean and bo relaxing atmosphere and no staff managing unruly guests diving into pool

Partner

10/10

Exceptional

08 Oct 2025

Semih

Nice

Business Self

10/10

Exceptional

02 Oct 2025

Heather

Friendly helpful reception staff. Liked the late check out (12 noon). Room compact but comfortable and had everything we needed. Dining area and bar was bright and cheerful. Buffet breakfast was very good. Hotel has large car park but payment is required.

Leisure Partner

8/10

Excellent

01 Oct 2025

katie

The hotel is good for a weekend stay, i have booked again for next year. Some of the decor is a little tired, and getting food from the bar was a bit slow, but the breakfast was good, the room clean and comfortable and we enjoyed our stay. Just watch out for the shower tray, some of them dont drain properly and risk overflowing into the bathroom.

Leisure Partner

8/10

Excellent

25 Sep 2025

Raghu

good to stay

check in process was very quick. good check out timings compare to other hotels. it was noon rather 10:00AM. amenities is good, staff is helpful.

Friends_and_family Family

4/10

Poor

22 Sep 2025

Dave

Struggling for Positives

Tired Hotel, all had a poor nights sleep - restaurant manger made us feel very uncomfortable, unwelcome & an inconvenience. Really struggling for any positives, front desk staff were nice enough.

4/10

Poor

21 Sep 2025

noreen

Very small room just about got around the bed. Very basic. Bed very comfortable though. Just very overpriced

Leisure

6/10

Pleasant

21 Sep 2025

Nat

Toilets in reception could have been much cleaner. Would have been nice to be informed of the leisure facilities whilst at the property

Partner

10/10

Exceptional

20 Sep 2025

Steven

Many thanks for the balloons and decorations for my 70th birthday very much appreciated.

Leisure

6/10

Pleasant

14 Sep 2025

Sheila

The standard room was very small and there was a chair in the room that had serious stains and dirt all over it.

Leisure Partner

6/10

Pleasant

13 Sep 2025

Della

The standard rooms are very small and narrow. Too small for two people. Some of the fittings could be improved and modernised.

Leisure Partner

2/10

Poor

10 Sep 2025

Mark

Shocking hotel service and supprot

Stayed there with family for a wedding recently! Booked a room for my dad that was meant to be accessible and spoke with the hotel in advance to arrange a stool for my mother in law to access the shower, despite being promised this it never materialised! On top of this the shower leaked into the bedroom and made the carpet sodden! They were also replacing the fire doors in the corridor and started work at 0730 in the am! Waking us up with the racket they were making! We were also locked out of our room because the card was deactivated earlier than it should have been, check out time is noon! Despite raising with the hotel staff both in person and over email they have ignored the whole thing! Save your money and go elsewhere!

Friends_and_family Family

6/10

Pleasant

09 Sep 2025

Claire

not 24/7 room service

hotel is fine but I tried to use room service overnight just to get some bottled water. there is no in room phone so room service is done via a QR code. nobody replied for an hour so I cancelled. if you can't offer the service 24/7, don't advertise it as such.

Friends_and_family Family

2/10

Poor

07 Sep 2025

Robert

Woekn at 0730

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

dale

Good place to stay,with on site parking, restaurant and clean comfortable rooms

10/10

Exceptional

06 Sep 2025

June

Friendly approachable staff, Andrea, Carrie, Peter and Katarina were very helpful and kind. Beautiful bright hotel, swimming pool and spa. Delicious food, breakfast was very tasty and plentiful the staff again were very kind and helpful. I stayed in a very spacious comfortable room with great shower ensuite. Room service was excellent. I would highly recommend thank you.

Leisure Self

6/10

Pleasant

03 Sep 2025

Laura

Lots of dishes not on the menu which is ridiculous for August holiday season. The room was very basic - bed, hangers and a chair. Very good parking facilities. Overall not bad.

Leisure Family

4/10

Poor

25 Aug 2025

Verified traveler

Used to be a great place

Jacuzzi was broken. Staff didn't inform us at check in. The pool area is not monitored and other guests made the atmosphere very unrelaxing.

Only ever one person on reception and took forever to check in or if you have any queries

Cleaner didnt get to our room till after 3pm and we had run out of tissue etc. Had to use the loos in reception.

Partner

6/10

Pleasant

23 Aug 2025

Suwayne

Receptionist at check in had bad energy for no reason.Came to the hotel about 2:30pm and I know check in is at 3pm so I was preapred to wait.I was told room was not ready with attitude and then 10 minutes later I was checked in.That seemed very shady to me.Then when it was check out time like to 11 am Im in my room getting ready I hear housekeeping knocking.I answer they say they will come back.So does housekeeping not know that my room is a check out room and that check out time is at noon?

Leisure Self

4/10

Poor

22 Aug 2025

Roderick

The rooms are small and showing their significant age. The TV is positioned such that without great care you knock your shoulder against the hard wooden frame corner. The carpet in the bar and restaurant areas looks as if it was the original from decades ago when the hotel was first built.

6/10

Pleasant

16 Aug 2025

Lynda

We stayed for one night in order to attend a wedding

Leisure Partner

8/10

Excellent

13 Aug 2025

Claire

Hotel very comfortable and staff friendly. Health suite was a bit disappointing. They have swim lessons in the pool for kids. There is a notice in reception as to when the lessons are running and the pool is cordoned so you can swim while the lessons are running but as the pool is very small anyway, it makes the swimming area even smaller so virtually impossible to swim. The jacuzzi was also not working so not really worth spending extra money on a hotel with a swimming pool.

Leisure Partner

8/10

Excellent

13 Aug 2025

Stuart

Nice place and convenient but the room was small for two international travellers. Parking was expensive and the spots very narrow

Leisure Family

10/10

Exceptional

03 Aug 2025

andy

Nice hotel, got some great parts done ok parts.

Check in on Saturday was very slow. Not sure why, but it took 25 mine to get checked in as some customers ahead of us, seemed to take forever to get resolved. Not sure why that was, staff, systems, or booking issues... Who knows, but with only 2 people before us, 25 mins is not great.

The hotel is nice though,service is good, rooms are good, no real complaints. The lifts are very slow though and we thought they would break at any time....

Overall though,not a bad stay abd rooms were nice and quiet and comfortable which is the most important thing.

4/10

Poor

03 Aug 2025

Conor

Poor Hotel

Its a tired hotel. Breakfast poor and rooms have had a spruce up but they are still poor paintwork, finishes and layout

Partner

8/10

Excellent

02 Aug 2025

Aileen

Staff helpful and friendly.