Name: TownSquare Place
Address: 1 River Bend Pl, Chaska, 55318, US

10/10

Exceptional

24 Jul 2026

Mai

Very friendly.

8/10

Excellent

21 Jul 2026

Bennique

It’s okay for a quick trip. But there was a huge stain on the rug in the lobby that was an eye sore and nobody cleaned in the time we stayed there.
Plus we were there for 4 days and nobody came in and cleaned our room.
One or two things can be worked on but the staff members were very helpful.

Family

8/10

Excellent

19 Jul 2026

John

Great kitchen, no coffee maker. Clean and friendly

Partner

10/10

Exceptional

16 Jul 2026

Melissa

Such a nice downtown area for a small town. Very lovely hotel.

Family

6/10

Pleasant

14 Jul 2026

Stephen

The room I was in had a broken shower head--I did report it to the front desk immediately after check-in It was never looked at for the three days I stayed. The property was in a nice quiet location and had some outdoor grills for the client to use.

Self

8/10

Excellent

12 Jul 2026

Mackenzie

At a lower price point, I knew exactly what to expect! Staff were great, and the air conditioning worked. Bed was comfortable, and the TV functioned! There could definitely be updates, there was a stain on the ceiling, the carpet bubbled up, and the shower drained very slowly. Nothing that would prevent me from staying again!

Partner

10/10

Exceptional

05 Jul 2026

Ricky

Good job !!

Self

6/10

Pleasant

04 Jul 2026

Timothy

Great location. Hotel is a bit run down but is reasonably priced.

Self

2/10

Poor

02 Jul 2026

Zackary

Wouldn’t not recommend saying here other than the area around the hotel being nice. Hotel smelled like dog urine. After a shower I felt more dirty because the water almost felt slimy. Will not be back.

Partner

4/10

Poor

28 Jun 2026

Modesty

Everything had been given the landlord special and no parking had to park on the side of the road

Partner

2/10

Poor

22 Jun 2026

Nancy

This place was the worst hotel I’ve ever stayed at! Pics on the website were NOT AT ALL what you get. Staff were pleasant, but that’s it!!! The place and people that were getting rooms there were very sketchy! My teenage Grandchildren were absolutely terrified being there! I will never step foot in there again. Bed was HORRIBLE, Cable TV never worked the whole 2 nights we were there. Carpeting was so disgusting!

Family_with_children

6/10

Pleasant

18 Jun 2026

Allison

The bed was not very comfortable and our microwave didn’t work but overall not too bad!

Partner

10/10

Exceptional

17 Jun 2026

Thuyen

Super helpful and friendly

Self

10/10

Exceptional

16 Jun 2026

Robert

Loved the hot tube in the room,and the room was very clean. Staff was very helpful and friendly.

Partner

10/10

Exceptional

16 Jun 2026

Vinicius

The room that I stayed in for four nights was excellent. It was well clean, well organized, and well maintained. All the amenities were in a good state. The hotel has a really good view to the outside and the staff was always helpful and the hot tub was excellent. It was a great time there.

Self

8/10

Excellent

15 Jun 2026

Melody

Room is nice for the price I enjoy how nice staff were but it was really loud in the hallways from other guest all night . At 4am someone was playing catch with their dog and were bumping into walls and the door.

Partner

10/10

Exceptional

12 Jun 2026

Marsha

Only had 1 towel and a bath mat when we checked in. As soon as I asked for a couple more, the gentleman was on it and took very good care of us.

Partner

10/10

Exceptional

03 Jun 2026

Eric

very good only little hard to find but would stay again if down in area

Partner

2/10

Poor

31 May 2026

Sam

Abysmal hotel. Everything was dirty. The room was in awful shape. Damages, missing floor (literal hole in the floor), cobwebs on the ceiling, hole in the door, extremely dark, the curtains wouldn’t close all the way, and the bathroom vent didn’t work at all. We left after the first night and got a room elsewhere.

Very clear that whoever is in charge of the hotel doesn’t actually go into the hotel AT ALL.

Partner

10/10

Exceptional

31 May 2026

Jerry

Our room was clean and like the bedroom was separate from the rest of the room a kitchen with a full size fridge and the 24 hour coffee machine was always fresh though the place was nice and convenient for us

Partner

10/10

Exceptional

23 May 2026

Abbey

The room was clean. The staff was helpful and check-in was easy great place for crashing overnight.

Self

6/10

Pleasant

21 May 2026

Ann

I could tell updates have been made on the interior and the room was fine. The exterior looks a little sketchy and the area was quite loud inside and outside. Some kind of continental breakfast would have been nice. Staff was very nice. When I initially got into my room, the windows had been left open and it was a 90° day and the room was 88°. It didn’t take long to cool down, but was kind of weird that the windows had been left open.

Self

8/10

Excellent

18 May 2026

Terry

We enjoyed our stay. Hubby really liked how the river was right behind the hotel, walked down every morning to go fishing. Got the room with a jacuzzi. Only down side the hard wood floor was a little dirty. Could use a couple of rounds of mopping, we had to wipe our feet every night before bed. Also wish they had instructions on how to use the stove top. Ours kept popping up with an error message. We gave up. But other than those small details we would love to come back.

2/10

Poor

15 May 2026

Ashley

The last time I see stayed there the room had some kinda bugs all over the couch and the fan in the bathroom looked like it was never cleaned and the dishwasher was broken got a really weird feeling staying so I checked out early I also had tired to get in touch with manager and she pretty much called me crazy and hung up the phone I tried to call back and no no body answered

Friends_and_family Family

10/10

Exceptional

10 May 2026

Sandra

Loved the staff. If you looking for a decent hotel for a low price. This is for you. It not no 5* hotel but it differently gives you your money's worth. It's right by the river and old downtown. I would of rated it a 5* for the money you pay for it. It's definitely is above some of the other hotel in that price range

8/10

Excellent

06 May 2026

Paul

Backyard was very nice.

Self

4/10

Poor

26 Apr 2026

amber

Was dirty and old room are gross lack of amenities

Family_with_children

2/10

Poor

14 Apr 2026

Jody

Gross gross gross. Felt like a homeless shelter. Expedia can do a better job explaining it as an extended stay shelter. The hotel itself on their website says if. But my lack of research got me on a bind. Had to eat the payment and find something else.

Partner

10/10

Exceptional

31 Mar 2026

Nanci

Not use

Friends

4/10

Poor

29 Mar 2026

Mark

Run down and needs updating. Beds not the best. Had squeak to them. Tub not in good condition. Just needs some overall work done to it. TV was nice. Front desk staff was polite and helpful when needed.

Partner

2/10

Poor

20 Mar 2026

Les

No kitchen utensils at all. This place was disgusting in every way. It should be shut down.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Malcolm

This is a very basic hotel that has not had updates in while. Room was comfortable and quiet. Staff were friendly and helpful. The attached restaurant it Thai. There are eating opportunities relatively close.

Partner

8/10

Excellent

22 Feb 2026

Cade

It was kept up nicely and staff was newer but very clear and helpful I would go back there again

Partner

2/10

Poor

09 Feb 2026

stacy

Front door was broken, hotel room was filthy, there was a chunk of someone's hair stuck to the back of the bathroom door, mouse traps in the room, dirty prints all over the mirror, no hot water & hallways smelt like we*d, there was someone across the hall selling drugs, someone was walking the halls asking people if they worked there and following them around, had to buy my own cleaning supplies to clean the room cause it was filthy, says there's a pool and hot tub on Expedia but they haven't had their pool or hot tub open since before covid. Staff was rude. Refused to give any type of compensation for the horrible stay.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Aaron

Room was clean but got upgraded without asking I ended up in a single king with a jacuzzi with my wife’s friend we knew her thoughts were good but it made the night weird and I didn’t get a wink of sleep as there was a dog barking In the room across from us as well

Business Friends

2/10

Poor

01 Dec 2025

Jen

There is a sign directly next to the door stating “POLICE PARKING ONLY”. We should have left at that point.

The lobby is very misleading- nice with a fireplace and chairs. Rooms were likely nice 20+ years ago but are very run-down and dirty now. There were holes, patched and unpatched. There were water marks on the ceiling. The door lock appeared to have been kicked in at some point. There is an inch or so gap under the door to the hallway so light pours in at night and makes you feel very exposed. We had let the property know we needed linens for the sofa bed but there were none. The desk is unstaffed for most hours but there was a security guard who was able to provide us with bedding. However, the mattress was filthy and stained. A spring fell out of the sofa bed when we opened it and the sheets we were given had large stains. This property seems to be a bait-and-switch. The rooms are not-at-all like the pictures and this seems to be more of a place for unhoused people to stay, rather than for travelers.

The woman who happened to be at the counter (staffed until 3pm) was friendly but forgot my drivers license in the copier so I needed to return. She had left but the guard helped me. The lobby was nice but had a strong aroma of rotting garbage dumpster which permeated throughout the hotel. We were glad to leave as quickly as possible, unable to check out as there was no one at the front desk.

Business Family

4/10

Poor

30 Nov 2025

Dale

The floors where dirty, the door handle kept malfunctioning hard to get into the room and than got accused of braking the door handle, ran out of coffee in the morning. This room has 2 full beds and 1 broken office chair. I had to ask for a Roku control and than spent the next hour trying to get SOMETHING to watch only to get kicked off for no internet.

Leisure Partner

4/10

Poor

21 Nov 2025

Jesper

Room was so dirty, several things didn’t work. Random switches that were loose and didn’t work. Bathroom light didn’t work. Shower was chipping and there were loose chunks of the tub coming out you had to stand on to shower. Planned to use the pull out couch, but was so dirty that person just went to a different hotel. Blood stains on the towels. Staff wasn’t rude to me, just either didn’t seem to care at all or were yelling at other people in the lobby. You get what you pay for I guess, but I’ve stayed in much cleaner sketchy motel rooms for half the price. Served its purpose and I slept through the night, but I will not be back.

Leisure Friends

6/10

Pleasant

01 Nov 2025

Aaron

It was a queen room but it was kinda run down feeling didn’t want to shower

Business

8/10

Excellent

30 Oct 2025

Aaron

I never even looked

Business

10/10

Exceptional

15 Oct 2025

Mary

Very clean and nice

2/10

Poor

13 Oct 2025

Laura

If you like hair in your bed, stains on your sheets, smell of weed & smoke, and cigarette burns on the tub...than this place is for you.

Leisure Family

8/10

Excellent

12 Oct 2025

Candice

I couldn’t get the hair dryer to work and there was no bar soap but other than that it was good.

Self

2/10

Poor

11 Oct 2025

Joe

Worst experience ever!!! Desk clerk swearing and totally rude

Leisure Family

6/10

Pleasant

10 Oct 2025

Mary

There was nothing there for cooking, not even a coffee pot

Partner

2/10

Poor

03 Oct 2025

Lonny

TVs did not work
Door was hard to open
Phone is NOT connected
No bath soap or hand soap in bathroom
No anti slip mat in shower
NO CHAIR OR DESK IN THE SUITE
Curtains do NOT close completely,(street lamp right outside the window)

Self

4/10

Poor

30 Sep 2025

Brady

Wouldn't Recommend

The room and hotel itself was no very clean. The whole building had a weird smell to it and the 3rd floor reeked of cigarettes. The hallways and our room had visibly damaged areas. I killed a spider in our bed and did not feel comfortable sleeping it. I went with this hotel because it I thought it was 4 stars, but upon further inspection, it had one 4 star review and multiple reviews written by employees that worked there. All in all, would not recommend. Maybe if you're doing a quick overnight, but definitely for nothing longer.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Katharine

Jetted tub wash fairly clean, no yuck in the jets but a little scummy nothing a wet rag didn't fix tho. Lovely staff and relatively quiet

2/10

Poor

22 Sep 2025

Anthony

Outside of the building looked nice. Booked 1 night through Expedia for Chaska music fest. Checked in and they had me booked for 10 nights. Took forever to check in. Walking down the hallway to my room it smelled like rotten food in another room that i passed. Walked into the room and immediately noticed a mouse piss smell...after walking around the room I found that the ac/heater unit under the window was the source of the smell. Took the cover off and it was very dirty but no evidence of mice. The drawers of the dressers were dirty and the corners looked like a dog was chewing on them. Looked next to the night stand and there was a dirty sock down there. The pillow cases looked like there were drool stains on them. Stains on the walls and curtains. Slept ontop of the sheets with (probably dirty) towels over the pillow case. Bring your own bedding and pressure washer to clean the room if you stay here

Leisure Partner

4/10

Poor

21 Sep 2025

Naomi

Our room had a disfunctional deadbolt, our TV was unhooked, no iron, no coffee maker, no dishes, smelled like an ashtray, splatters on walls, stained and crumb filled couch, hair dryer has a dangerous plug... All around terrible.Also, pool and hot tub closed since COVID.

Leisure

2/10

Poor

21 Sep 2025

Greg

HORRIBLE place to stay

Two of our three rooms were DIRTY because housekeeping did not make up the rooms. Dirty beds and bathrooms. They moved us only after we complained. Front desk was very unorganized when we tried to check in at 9 pm. The rooms are run down and very beat-up. Rooms smelled of smoke. The bedding was old and wore-out. This property caters to month-by-month guests.

Friends_and_family Family

6/10

Pleasant

19 Sep 2025

Faye

Clean room but run down place

Business Family

8/10

Excellent

12 Sep 2025

Danielle

Pet friendly. Huge 2 room ^apartment áźźð

Partner

2/10

Poor

07 Sep 2025

Verified traveler

We left 1-1/2 hours after checking in. The room was in poor condition overall and the walls were paper thin. We were at the end of the hall on the 2nd floor near the stairs and the door to the stairs kept opening and it kept us awake. We checked out at 11:30 pm and there was armed security in the lobby. Overall, very unsatisfactory review.

Partner

8/10

Excellent

06 Sep 2025

daniel

Was nice

6/10

Pleasant

06 Sep 2025

Sheila

Walls were paper thin — noise from hall. Broken light bulb. Horrible hard pillows. Very barebones at best.

Business_and_leisure Self

6/10

Pleasant

26 Aug 2025

Stephen

Nice place, needs some touch ups

The hotel itself is nice. Foyer is very well kept and looks amazing. The grounds are well kept and beautiful. Wonderful outdoor area with walking paths to the river. Great views. The room its self need improvement. Inconsistent paint job, the draps in the bedroom were broken, and after mentioning it 4 times they were never repaired. Had to secure it myself. TVs were rather old. The overall room was nice though. Big kitchenette, dining table. The couch was comfortable and the room was very spacious and clean. We felt very relaxed for the trip and hope to come back next time and maybe see it in better condition.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

David

Incredible value and staff were excellent

Leisure Family

2/10

Poor

24 Aug 2025

Kerry

Pictures were very deceiving with this hotel. Once inside, the room was old and dirty. Pet hair on the bed spread of a hotel that doesn't allow pets. Either mold or dirt around the windows. The shower/tub was horribly stained. There was paint peeling/chipping on the walls. The front desk clerk sat on the curb in front of the hotel finishing her smoke break before checking us in after we had just walked past her. Upon arriving back at the hotel after dinner the police were in the lobby dealing with another guest. Even the police officer said he wouldn't stay at this hotel. We checked out immediately.

Leisure Family

10/10

Exceptional

15 Aug 2025

Derrick

The manager Brandi was greet as well as the front desk person Sara. Great security !!

Business_and_leisure

10/10

Exceptional

14 Aug 2025

REGINALD

Great spot

Love this place. The reviews did no justice.

Business

2/10

Poor

27 Jul 2025

Verified traveler

You get what you pay for.

We booked 3 king beds with pullout couches. When we checked in we were assigned one king bed and two queens. Room one; blood on the shower curtain, pull out inaccessible due to TV stand. Black mold in shower. Numerous holes in the walls. Room 2; broken entry door looked like it had been kicked in at one point. Dirty towel that was folded up and presented as clean. Huge stain on the carpet. Smelled awful. Pull out inaccessible due to TV stand. Room 3; broken lock on the door didn’t lock unless you pulled hard on it which had evidently been done many times as the lock was loose on the door. Smelled like it had recently been fumigated. Bathroom vanity falling apart, broken toilet top, feces on the bathroom wall as well as the bed skirt. Air conditioning worked intermittently. We paid an additional $50 deposit on each room which wouldn’t have been an issue if the rooms were in good condition. Hallways smelled like urine. Staff were all pleasant. We did not complain as we felt like there wasn’t anything they could do about the things we found, this hotel was simply in disrepair. Definitely more of an extended stay place. The hotel website does note new ownership, when we got there a staff member was power washing so you can see they’re trying to make improvements. I wish the photos advertised would have been more accurate.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Antonette

It was clean and quiet love it. Wish it had a pool but would still stay there again

6/10

Pleasant

23 Jun 2025

Jason

Good location, but had to move rooms due to no a/c, second room has a leak in a second sink

Leisure Family

4/10

Poor

19 Jun 2025

William

Didn't stay there since they couldn't reserve my room the day before my stay. Glad I didn't go there.

10/10

Exceptional

11 Jun 2025

Joyce

Love the place.

Great atmosphere, beautiful trail in the back. Beds comfortable. Very nice staff. Would go back next year when I visit.

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Rebecca

Staff was good, bathroom needs an update or at least a toilet deep clean

Leisure Friends

4/10

Poor

07 Jun 2025

Marissa

The check in process went well, the gal was very nice! However, our tv did not work and the bathroom was very dirty!

Leisure Family

10/10

Exceptional

28 May 2025

Jamison

great beautiful location, awesome friendly staff. excellent place to vacation or live. nice kitchens! clean building.

Business_and_leisure

6/10

Pleasant

23 May 2025

Jim

Relatively quite stay

Leisure Pet

10/10

Exceptional

16 May 2025

ARITRA

Friendly staff , very awesome , will revisit this place again . Highly recommend it .

2/10

Poor

06 May 2025

Traci

Bedbugs or fleas a possibility!

We were in town for a family birthday party and since there were guests who were allergic to dogs and we travel with our service dog, we needed to find an alternative location to stay. My husband brought our dog into the hotel and was dismayed at how it smelled and looked, and they told us they had just cleaned that room. Despite the untidiness of the beds and gross looking carpets, he left our dog in the room on his own dogbed for a couple of hours. My husband felt itchy and buggy even for being in that room to drop off our bags and settle the dog. When we returned the dog was itching and eager to leave, so were we! We immediately grabbed our bags and put them in garbage bags and left the dogbed altogether. We went to the front desk to inform them of the possibility of fleas or bedbugs and that we were leaving the hotel and requested a refund. We were told by the clerk that she was not authorized to give a refund and so she called on her cellphone the "manager" to let her know what was going on and our issue with the room. We were more insistent that we could file a report of possible bedbugs/fleas in the room than about getting a refund.......we didn't want anyone else to walk away infested. We were told to "write it on a piece of paper" and leave or they would call the police to have us removed. We did indeed leave AND called the police ourselves due to the threat we were given just because we insisted a complaint be filed appropriately. NEVER again. So Rude!

Friends_and_family Family

6/10

Pleasant

18 Mar 2025

Jennifer

Road noise from back side of hotel is absurd.

I settled on a 3 stars because of the initial encounter in checking in to the hotel. Though I didn't see cars on blocks with missing tires, I did see jacks underneath a car that had been there the whole time I was there which was a week. Not a big deal until you get the list of rules to follow which made me think there were things to be concerned about during the stay.
Firstly, you can't just walk in to check in. You have to use a phone by the door to page the desk which can be seen from the front doors. So red flag there because why would you need a phone to access the building. Second, I had to dial 3 times for someone to answer and no one actually picked the phone to let me in...it was more that someone came out of the door behind the counter, saw me standing there and then let me in. I asked why it was like this and the person replied with that all hotels should offer this "service" so that just anyone can't walk into the hotel to which they explained Chaska had a homeless population to which I didn't see single homeless person there. Not saying it's not true but still pretty strange. Also there is one way in and out and I know this because I asked if the room key worked on the other doors to go outside to which they said no. As well as you can see a bench literally blocking the door from the outside so you can't get out or in. It's just strange vibes which makes me believe this really isn't a hotel though it seems to run like one. I wouldn't stay again.

Self

10/10

Exceptional

13 Mar 2025

karen

The staff was exceptionally friendly and offered places to dine, etc.. The dogs had a beautiful place to be walked along the river.

2/10

Poor

31 Jul 2024

Lisa

Last week we stayed at Town Square Place in Chaska Minnesota. Expedia's listing of this facility is MISLEADING and borders on outright fraud. No family should ever stay there as it is closer to a halfway house for people that have issues with the courts or family service. There are NO amenities at all, and they happily put it in print and make you sign that you understand.

The odor on the third floor is a obnoxious, I can't tell if it's ethnic food or a chemical cook.

The general manager is the most incompassionate person I have met in my life. When my wife had a very embarrassing emergency/accident related to her Irratable Bowel Syndrome ((with D), the Manager was IRATE that she would use the bathroom in the main lobby....that are marked "employees only". IN THE MAIN LOBBY. the manager continued to berate us, called us rude and inconsiderate while my wife is crying and humiliated trying to do something with these soiled garments.

THIS PROPERTY HAS NO BUSINESS WITH RETAIL TRAVELERS!!!

Leisure Partner

2/10

Poor

21 Jul 2024

Trené

Worst stay ever

This should not even be listed. It smells like sewerage and is infested with roaches and other bugs. This place was no where near worth the money I paid. The pull out bed was absolutely dangerous. I addressed the roach problem several times I was not offered a new room they kept claiming pest control was coming and they never came. My leg is broken and this was truly a terrible experience. In all my years of traveling I can honestly say I have never went through this.

Friends_and_family Family

10/10

Exceptional

09 Jul 2024

Colette

Staff was very helpful , accommodations were clean and quiet excellent air conditioning

2/10

Poor

21 Mar 2024

Dennis

Very unprofessional from the minute I stepped in the door. They told me they didn’t have my Expedia reservation and made me pay on site. I drop my stuff off in my room and went out for the evening. Upon returning there were cockroaches crawling all over my bed. I took a video and asked for a refund at the front desk. They told me it would take 3 to 5 days.

Business

10/10

Exceptional

02 Feb 2024

Curtiss

The staff was very nice and the room was clean and cozy. Its an older hotel but still in excellent condition. Go try it.

Business Partner

2/10

Poor

17 Dec 2023

Scott

First of all they stole my truck.
They towed my Chevy Avalanche because they though it was unregistered. They didnt call me at my room to ask if it was not registered. The phone numbers to reach staff were unreachable. I called the police and they located my truck. The towing company that works for the motel did not ask local police if the truck was legal and stole my truck.
Expedia has done nothing for me eithe WELCOME TO CHASKA MINNESOTA r

Pet

2/10

Poor

04 Oct 2023

Monica

Disgusting and Rude Staff

This was the worst experience I have ever had in my life.

We arrived and were booked for 5 weeks. It was dirty and outdated from the get-go but decided to try and stay optimistic. Checked into our room and got settled. We were only there one day before my husband found 3 cockroaches in the bathroom and then in the area where we had our food and crock pot. My son was hysterical refusing Ron stay in the room.

When I spoke to the manager the next day she basically laughed at me telling me I was over reacting and it wasn’t that bad. I demanded a refund. Since I paid most on cash she tried to tell me she didn’t have cash on hand.

After talking to the regional manager I agreed to just let them refund my card on file but when she tried to do that it would. It let her because I pod most in cash. So she went into the office and got the cash. Even though she claimed they had no cash on site.

This play is dirty and unkept. They don’t provide any sort of breakfast options and there is very little security. One floor you can just walk right in.

Never again!

Friends_and_family Family

2/10

Poor

26 Sep 2023

Margie

Dirty,dingy! Loud car noises all night long. Sheets on bed rough and itch your skin. My husband didn't sleep at all. People in halls talking loud, children crying. We decided to move to another other hotel the next day and were advised at desk no refund. They offered to move us up a floor. I said that is not going to change anything. It smells and things in room and out of room are not clean like like they sould be. Please take this off your list and give me my money back for 2 days I
didn't stay.

Leisure

4/10

Poor

25 Sep 2023

Katie

Do you like the strong scent of marijuana in the lobby and hallways, damp carpets and pillows, bathtub drains that don't close and dry diarrhea crusties in the toilet? Then Room 217 is the room for you! Only $160 a night!

Leisure Family

4/10

Poor

25 Sep 2023

Edward

no coffee pot or plastic glasses in room. room looked like it was under renovation , mirror on floor not the wall, beds not aligned with headboards, off by 90 degrees, bath tub, had scum on side and looked like it had not been used lately, carpet was old and dirty. no food or coffee available. Very limited parking available.

Leisure Self

2/10

Poor

18 Sep 2023

charles

Roach infested and dirty food wrappers in and under furniture. Broken appliances and trim with exposed nails and splinters on doorsways, trim, and floor.

Leisure

2/10

Poor

16 Sep 2023

Judy

Nothing other than possible location
Absent staff, broken equipment, filthy
Can not recommend anything about it - needs so much work!

Business_and_leisure Family

2/10

Poor

15 Sep 2023

Stacia

The front desk staff was incredibly overworked (not her fault). There was an overdose the first night of our stay, several police, ambulances, and fire trucks were present.

Leisure Partner

6/10

Pleasant

11 Sep 2023

MacRae

Okay

I'm not a water pressure person, but water pressure was terrible. Possibly has softened water because it felt slippery and kinda hard to feel like you've washed off all the soap after washing hands. Staff was really nice. My microwave didn't work, which was particularly upsetting to me. I specifically made sure to get a hotel with fridge and microwave. They put in a work order for the microwave, but it was not fixed by the time I left. There was a communal microwave on another floor, which was dirty, so I ate my meals cold. Full fridge and freezer, which did work. No coffee or coffee machine in the room. Room looked neat, if outdated, but there was dog kibble and straw on the floor from a previous occupant, and the carpet was stained. Room had some repairs done, but not well done. My room was quiet, but my friend's room was not. No blackout curtains and the parking lot lights were very bright. It is challenging to find a decently priced hotel in the cities, so overall I'd say you get what you pay for. Just be aware that this is a no frills hotel.

Friends_and_family Friends

2/10

Poor

11 Sep 2023

Rosanne

As an Expedia customer I don’t think you should be booking people at this property!! There were mouse traps in the front entrance and lobby, the elevator was filthy and the room was in no condition to be slept in!! We checked out within an hour after we ha checked in! There was no way we would stay there!!

Leisure Friends

4/10

Poor

01 Sep 2023

Bruce

It was more of a low income extended stay. The room itself was not well maintained. The staff seemed to never be at the desk. I waited for almost 10 minutes to check in and then they had to check that the room was ready to be rented. Overall was unimpressed.

Business_and_leisure Self

2/10

Poor

01 Sep 2023

Steve

Stayed here a couple years ago, awful but allot of construction going on…figured it would be improved by now. It was worse. Atmosphere, staff, and people “present” all rang of enormous sober living. Dirty, TV did not work, sketchy. Will NEVER stay here again, hell no.
Super8 a block away is 4-star compared to this dump. Sad, it looks like it WAS a nice hotel at one time. Amazing this place is even in business.

Business_and_leisure Family

4/10

Poor

28 Aug 2023

A

There was no iron or ironing board. There also were no hangers or a place to hang clothes. I have never encountered this when staying at a hotel. Also, most times there were no parking spaces available in the lot. They did their best to accommodate us by loaning us an iron that was in the office. We were there for a wedding, so not having a way to get the wrinkles out of our clothes after traveling was a major problem. It all worked out, but I would not recommend this facility or stay there again.

Friends_and_family Family

2/10

Poor

22 Aug 2023

Verified traveler

Felt like I walked into a family fight.

Did not receive the correct room. Front desk was not trained and disorganized. Not professional

Partner

2/10

Poor

07 Aug 2023

TONI

After checking in. I did not like anything. The room had floor stains. It was 77° in the room when walked in. Good night get the air conditioner to work. Had to turn it on every few minutes to get a little air. Water in the shower was like sprinkles. The water did not drain. It was noisy with kids running up and down the hallway. People outside the window partying until midnight. Always were dirty elevator was dirty. The only part that seemed clean was the check-in area. Little kids running around I assume they were the helps daughters. Cuz I heard them call Mommy. Ask for help on the air conditioner and said it was on the wall by the bathroom. Could not get reception on the TV. They had a troubleshoot list that you had to fix it yourself. Found out the cables were not entered into the correct spots. Then I got that to work everything felt dirty hot. Could not get my money back so I slept in my clothes. Very hot. When checking out I told her the issues she just said thank you for telling us. I asked for a refund or a discount got no response. I think this is the first time I've used Expedia and it will be the last time I ever go to that hotel again. I asked a young couple in the elevator when I was leaving. If it was their first time staying here they said yes. I asked if they would stay again they said oh no no way. Not good. I'm still looking for a refund for a very horrible stay. I had to do my own troubleshooting on their property.

Business_and_leisure Self

8/10

Excellent

28 Jul 2023

Jason

I have never been in a hotel that you had to sign multiple sheets of paper signifying that you understand the rules of the hotel. I assume they have had many problems in the past, but it didn't feel very welcoming. For instance: NO noise after 9PM. I understand being quiet, but NO NOISE?? LOL.
TV didn't work.
There is a kitchen with no equipment and a stove that you need special pans to operate.
Ceiling above shower is leaking.
Secondary lock on door didnt work.

Business Self

4/10

Poor

21 Jul 2023

Paul

Close proximity to our favorite restaurant. Unfortunately the neighboring hotel was not up to standards. Keys did work, TV/Cable not working, we were offered a different room. Although everything worked, the carpet was severely staines, yes they accept pets. They collect an excessive "deposit" of $100. We have never paid more than $20. Apparently the deposit is not used to clean the room when needed. Will not stay their in the future.

Leisure Partner

4/10

Poor

10 Jul 2023

Verified traveler

Dirty and run down

TownSquare Place was dirty and run down. Should've paid more attention to the ratings!

Friends_and_family Family

2/10

Poor

08 Jul 2023

Courtenay

Got here they didn't have the room I had paid for. Sheets had crusty food on them. First they only changed the one sheet not the whole bedding. Had to ask them to change All the bedding.

Leisure Friends

2/10

Poor

06 Jul 2023

Cindy

Worst we have ever stayed at! No amenities. Pool and eating area closed. no coffee in room. Wood trim missing off doors and floors. panel missing off bottom of dishwasher, rips in carpet, screws sticking out of dresser, curtains falling off windows, furniture hard as rock. Cancelled after one night. Charge as much as nice motels. Manager has not called us back in almost a week.

Leisure Family

6/10

Pleasant

02 Jul 2023

henry

Great location , cant wait for downtown construction to be finished so we can walk downtown

Business_and_leisure Partner