United Kingdom
, Gloucester 
Emma
The property itself desperately needs significant investment, restoration and renovation.
Reception and bar staff friendly on arrival. We were initially given room 5 - it had a double and 2 single beds and was filthy. Dripping liquid on the bedside table (not a stain, just not cleaned), no valance on the dirty/stained divan, handle missing from the chest of drawers. The furniture wasn't arranged optimally. Overall, it had a feel of a care home you'd be put in if you weren't nice to your kids!
I requested a room change, which was offered with no quibbles by a reception staff member. We were moved to room 8, which was markedly better, but still not great. Real old world styling, but needs upkeep - peeling wallpaper, a badly repaired 4 poster bed, nowhere to plug the kettle in unless you put it on the floor, a small TV with no Smart capabilities (a luxury, I know), with a really poor digital service - turned off continuously randomly. The bathroom clearly had drain issues and had a foul odour.
The saving grace of this stay was how nice the staff were. The breakfast was lovely, including the service.
The cleaning staff need a good shake up and major investment & effective preventative mainentance is in great need.
Reception and bar staff friendly on arrival. We were initially given room 5 - it had a double and 2 single beds and was filthy. Dripping liquid on the bedside table (not a stain, just not cleaned), no valance on the dirty/stained divan, handle missing from the chest of drawers. The furniture wasn't arranged optimally. Overall, it had a feel of a care home you'd be put in if you weren't nice to your kids!
I requested a room change, which was offered with no quibbles by a reception staff member. We were moved to room 8, which was markedly better, but still not great. Real old world styling, but needs upkeep - peeling wallpaper, a badly repaired 4 poster bed, nowhere to plug the kettle in unless you put it on the floor, a small TV with no Smart capabilities (a luxury, I know), with a really poor digital service - turned off continuously randomly. The bathroom clearly had drain issues and had a foul odour.
The saving grace of this stay was how nice the staff were. The breakfast was lovely, including the service.
The cleaning staff need a good shake up and major investment & effective preventative mainentance is in great need.
