Comfort Suites University

Comfort Suites University - Research Park

United States , Charlotte - NC
Charlotte, 7735 University City Blvd, Building A
Show on Google | Map

100 reviews shown

6/10

Pleasant

22 Jun 2026

Corbin roderick

Family member had a poor experience with front desk when trying to extend stay.

Family

10/10

Exceptional

22 Jun 2026

Clarisse

M stay was great.. close to all shopping & restaurants

Friends

10/10

Exceptional

21 Jun 2026

Ashely

It was clean room and cold just way I like it

Partner

2/10

Poor

21 Jun 2026

Montoyas

Booked a jetted tub room and property didn't even have ice machines broke staff was not friendly only thing clean was the bed sheets thank God

Partner

10/10

Exceptional

19 Jun 2026

Cheryl

Clean, spacious room; night clerk verity helpful and accmodating; morning staff same. Easy access.

Partner

10/10

Exceptional

19 Jun 2026

Jeffrey

Overall was a great stay. No concerns.

Partner

10/10

Exceptional

18 Jun 2026

Raquial

Always great

6/10

Pleasant

18 Jun 2026

Bethany

Clean, basic hotel room. Toilet paper and bath fixtures rusty, in disrepair. Poor shower water pressure. Hallways were very hot, despite mini split acs. Bed was hard. Ok for a night's sleep.

Partner

6/10

Pleasant

18 Jun 2026

Brittany

The room was fine. I did notice pests as soon as I walked out of the front sliding door. I was bitten by mosquitos by the pool and breakfast was not appealing, which would deter me from choosing this hotel again. The staff was helpful though.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Kherriece

Family_with_children

8/10

Excellent

17 Jun 2026

Allison

All was good just lobby bathroom was a disaster at 9 AM not cleaned up at all
No toilet paper no soap
Messy

Friends

10/10

Exceptional

14 Jun 2026

Anna

Yes and very convenient

Self

2/10

Poor

14 Jun 2026

Melissa

Our experience at this hotel was disappointing due to the lack of diligence and urgency in addressing guest concerns. There never seemed to be any rush to fix issues. We waited three days for hangers, and they were finally placed in our wardrobe just one day before we were leaving the city. The blankets were torn and stained, which raised serious concerns about cleanliness. There were also fruit flies around the water dispenser, making us wonder whether the filters are being changed and maintained properly.

In addition, when I asked for plasticware at the front desk, the staff member dismissively placed them on the desk without any courtesy or acknowledgment.

In conclusion, the staff came across as rude and indifferent throughout our stay. They did not seem to care about their customers or take their concerns seriously. Good hospitality is not only about providing a room but also about treating guests with respect and addressing problems promptly. Unfortunately, that was not our experience here.

Partner

8/10

Excellent

14 Jun 2026

Reco

No complaints! Clean and comfortable room. A quiet stay. A quiet night's sleep. Amenities in 5 to 10 radius. Location back off main road / traffic. I would stay here again.

Self

6/10

Pleasant

14 Jun 2026

Liesha

Rooms need to be remodeled. Carpet and wall was stained really bad, the tv looked smeared with paint. The way the parking lot is set up is terrible. The parking spots are so small and there is an Enterprise Rental right beside it where cars are lined up down the side of the street where the hotel is. I won’t be staying at another Comfort Inn. It wasn’t worth the price. For a few extra dollars I can stay at the Marriott or Hampton Inn where the rooms are way better.

Partner

4/10

Poor

14 Jun 2026

Richard

Parking was easy. Staff was friendly and helpful. First room we were put in the carpet was very dirty and had a funky smell. Air did not work and we had to switch rooms. Air was slightly better in the 2nd room but the cleanliness was still sub par. Also appeared to be a pool party going on at 1030 pm when we arrived back at the hotel. I am fairly certain that these were not even guest of the hotel as all the vehicles parked out back at the pool were gone in this morning. Would not stay here again mainly bc of the overall cleanliness of not only our room but the hotel as a whole.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Rebecca

The property was well maintained in the staff was very helpful. I’ll definitely recommend this place in the future.

Friends

4/10

Poor

10 Jun 2026

STEVEN

The host was rude during check-in. She was on her phone and stayed on her phone throughout the check-in in process. We seemed to be a bother to her. Room was ok, pillows were horrible. We were on the 6th floor and at 2am they started drilling and moving furniture in the room above us.

Partner

2/10

Poor

09 Jun 2026

Yudelka

The room feels very hot

6/10

Pleasant

07 Jun 2026

gerald

Room was clean but the fridge really smelled bad. Luckily we brought a cooler. Breakfast was good especially the coffee. Slept well and out the door. We enjoyed Charlotte and all it’s characters 💚

Partner

10/10

Exceptional

06 Jun 2026

Santos Omar

Room clean desayuno bueno

Family_with_children

10/10

Exceptional

27 May 2026

Obidan

The ladies at the front desk were very nice and helpful. I would definitely recommend this hotel.

Family_with_children

10/10

Exceptional

27 May 2026

Frantz

Everything was good

Partner

8/10

Excellent

26 May 2026

Barbara

Beds/pillows were comfortable

8/10

Excellent

25 May 2026

waheed

Nice and clean comfy bed clean and enough linen and towels but can do with a better shower head

Friends_and_family Family

8/10

Excellent

25 May 2026

William

Everything was good, but the ice makers are on floors 2,4, and 6. 2 and 4 didn't work at all, and 6 barely worked.

Friends_and_family Family

4/10

Poor

24 May 2026

Jennifer

My toilet didn’t work and you almost had to have pliers for the shower. There was rust on the toilet paper holder and the mattress had springs that were a bit aggressive on your back. The maintenance team doesn’t work at night.

Partner

6/10

Pleasant

22 May 2026

Erica

Pool didn't work elevator broken

Family_with_children

4/10

Poor

21 May 2026

Myroslava

As mentioned by others, overall the place is ok for overnight stay. The parking did not feel safe- broken car glass is everywhere. Some people staying did not look reliable.

Business

6/10

Pleasant

19 May 2026

Heather

It’s the little things, one elevator broken, the one that did work had missing buttons. There was a dead roach in the hallway outside our room for 2 days. The pool was clean- but not open. The stairwell was sticky. The ice machine on our floor was broken so we had to hike up 2 floors for some. And the toilet in our room was wobbly. The bed was comfortable. Sunday morning there was a very loud group singing and preaching- in a conference room with the doors closed but loud enough to hear all through the lobby. I won’t be back.

Friends_and_family Friends

8/10

Excellent

17 May 2026

Mandy

Rien

Self

10/10

Exceptional

17 May 2026

claude

The property was clean except for the breakfast area. They could use some new chairs, but other than that, the place was nice.

10/10

Exceptional

15 May 2026

Paul

It was all fantastic including the owner from tinitraid

Partner

6/10

Pleasant

09 May 2026

Michael

Check-in was easy, room was clean. Lobby had a weird smell. One elevator was broken causing delays; often times you have to wait for it to go all the way up or down to use. Breakfast was dry. The eggs and sausage sat too long. They could make smaller batches and replenish more often.

Self

2/10

Poor

05 May 2026

April

I had reservations for 2 room for 1 night. The room my daughter and I stayed in had bedbugs (which turns out I'm allergic to) and when I tried to call and complain they keep transferring me to different people and the last person I spoke with told me to email. I sent an email and never received a response.

Friends_and_family Family

2/10

Poor

04 May 2026

Pedro

The room smelled (humid). Breakfast was fine and parking was good as well. The sofa bed is extremely old, don’t think anyone could sleep comfortably on it.

Family_with_children

10/10

Exceptional

02 May 2026

Ashley

I had a great stay! The room was very clean and well kept, which made everything feel comfortable right away. The staff was friendly, professional, and always willing to help with anything I needed. Breakfast was fresh with a good variety of options to start the day, and the parking was easy and convenient with plenty of space. Overall, a smooth and pleasant experience — I would definitely stay here again! 💯✨

Business

10/10

Exceptional

01 May 2026

Raquel

Good Stay. We stayed two nights over the weekend. It's not a modern-looking hotel, but it did the job of giving us a comfortable place to stay. We didn't have any issues. Our room was clean. We didn't wake up in time for breakfast, so we can't comment on that. Plenty of restaurants and grocery store is near by.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Dayka

Clean and comfortable room.
Good breakfast.
Near by restaurants.
Close to UNCC

Partner

8/10

Excellent

28 Apr 2026

Trevor

Very clean rooms but one elevator was broke and someone spilled something in the other one and it was not cleaned up! Breakfast is very good

Friends_and_family Family

6/10

Pleasant

27 Apr 2026

Estefany

My recent stay at Comfort Suites University Research Park in Charlotte was overall mediocre—neither terrible nor particularly impressive.

Upon arrival, the room initially seemed fine, but a few issues quickly stood out. The refrigerator had clearly not been cleaned out prior to my check-in, and there was leftover pizza inside that had a noticeable smell. That was definitely off-putting and made the room feel less well-maintained than expected.

Another disappointment was the pool, which is listed as one of the amenities. Unfortunately, it was out of order during my stay. I understand that maintenance issues can happen, but it would have been helpful to know in advance since that was something I was looking forward to using.

Additionally, the bathroom could have been cleaner. While it wasn’t unusable, it didn’t meet the standard I would expect for a comfortable hotel stay.

That said, the stay wasn’t all bad. The bed was comfortable, and the overall experience was okay. The staff didn’t cause any issues, and the hotel itself was relatively quiet.

In the end, it wasn’t a terrible stay, but it also wasn’t the best. With better attention to cleanliness and communication about amenities, it could be a much better experience.

Partner

10/10

Exceptional

12 Apr 2026

Candace

Came to stay for Katt Williams show and the room was AWESOME! I loved the jetted tub as well. Will definitely recommend!

Partner

10/10

Exceptional

11 Apr 2026

angelina

Carmella checked us in, polite, professional, patient. And the next AM , breakfast was cleaned up early but Mr Ron made sure I was able to grab a coffee, muffin and cereal for my children. Grateful for his extra kindness and effort.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Edward

YES, HE FINISHED VERY QUICKLY, BY NINE O'CLOCK, IT WAS ALREADY CLOSED BY NINE O'CLOCK

2/10

Poor

05 Apr 2026

Joe

Horrible experience, was double charged upon checkin, it took almost 10 days for the money to be returned to my account. Toilet backed up every single time it was flushed and they brought us a plunger and left - it stayed in the room all 3 nights we were there. Why couldnt you just move us to a different room???? The was clean and breakfast was good, but we will never stay here again overall just a miserable stay.

Partner

10/10

Exceptional

04 Apr 2026

Theolashonda

Love it here

Partner

4/10

Poor

30 Mar 2026

marsha

The hotel is old and poorly maintained. It is in need of an update and a deep clean. First, only one elevator was functioning and the remaining elevator took a very long time to arrive. I used the stairs for most of my stay as did other guest. The carpet in my room was stained and the leather covering on the desk chair was badly damaged and torn. There was hair on the floor of the restroom. The furniture was scratched and damaged. The bed was hard and made noise when you sat on it, as if the box spring was cheap or worn. The breakfast was horrible. When I went down, most of the customers were begging for the food to be refilled. The options were limited, there was gravy, biscuits, scrambled eggs, and sausage. One of the waffle makers was broken, so there was a long line at the one functioning waffle machine. I was able to get a spoon full of eggs and two sausages. There were remnants of back on in the same pan as the sausage, which means at some point there was bacon, but I didn't get any. The drink options were also horrible, it was basically flavored water or apple juice. This was the worst hotel stay that I have had in a very long time. The only bright spot was that the employees were nice.

Self

6/10

Pleasant

22 Mar 2026

Lisa

One of the elevators was out and the other one was extremely slow.

Self

4/10

Poor

21 Mar 2026

DAVID

Floor was dirty and stained. Microwave didn't work. The couch was dirty and stained..... Elevators constant problems. Only one worked and operated slowly closing .... Wouldn't recommend

Self

6/10

Pleasant

18 Mar 2026

Kellan

Only 1 elevator working, very slow, always stops on the 5th floor. Hope you don't mind using the stairs. Found an old muffin wrapper next to the night stand.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Lucretia

Best place to stay.

Family

8/10

Excellent

15 Mar 2026

Carmen

Clean room

Family

6/10

Pleasant

14 Mar 2026

noushad

The man who was at the checkin desk was rude and had a attitude problem seems like doesn’t wanted to attend me, and one point he said you can leave if you dont wanna stay here i had two rooms. And i being patient all that time waiting while he was playing with computer for over 10mins before attending me. Terrible person. 03/13/2026 night time around 11

Business

8/10

Excellent

02 Mar 2026

Quantricia

They ony have 1 working elevator pn the brink of breaking down too

Self

2/10

Poor

01 Mar 2026

pierce

Horrible experience

2/10

Poor

28 Feb 2026

Isha

The hotel was filthy, the staff was rude and the manager was unprofessional and racist

6/10

Pleasant

28 Feb 2026

Eric

The room was in pretty good condition. The overall interior of the building was descent. The complimentary breakfast was mostly satisfactory, but the apple juice tasted like beer.
The biggest complaints/issues for me:
Except for the woman that checked me in, the staff that I encountered was distant and standoffish.
One elevator did not work at all, and the other repeatedly would stick on the 5th floor for long periods of time.
Lastly, the aged TVs did not allow for viewing options other than local programming.

Friends_and_family Friends

8/10

Excellent

23 Feb 2026

Kelsie

Everything was nice except for the elevator. We there forever, waiting for it and on floor 5 it would not close once you were in it. We had to take the stairs a lot.

8/10

Excellent

22 Feb 2026

Raquel

I was pleasantly surprised very clean really decent breakfast compared to some other more expensive hotels that I’ve stayed at. They only had one elevator, and it was very slow. The other was out of order. I had to use the stairs a lot outside of that I would stay there again.

2/10

Poor

14 Feb 2026

Marshall

Walls in the room were extremely dirty, not stained but dirty. Killed 5 roaches in the bathroom alone. Curtains had holes in them. Tub was dirty when we arrived. I wish I could get a refund.

8/10

Excellent

10 Feb 2026

Russell

Yes though the shower had hair in the shower

Business Family

4/10

Poor

02 Feb 2026

ray

Last minute booking, but I’ve stayed at Choice hotels before. Front desk lady was nice enough, but the first bad sign was the elevator situation. O my one was working, and it was slooooooooow. Took at least 4 minutes to finally make it down to the lobby.
Once I got in the room, I noticed a broken curtain rod had been laid on the desk, so THEY knew it was broken, but didn’t bother to fix it.

The bathroom? There was a hairball under the sink, and the toilet paper holder was broken and disgustingly rusted.

Sat on the couch in the room and it was like sitting on cardboard boxes.

Woke up around 6:30am to use the bathroom and the toilet wouldn’t flush. Called down to the front desk and was told that I had to come to the lobby to get the plunger and fix it myself. Seriously?

So here I go, waiting for the slow elevator at 6:30 am to fix a problem that their staff should be taking care of. Once I fixed it, had to wait another eternity to take it back down.

No issues the rest of the stay..it’s just a very outdated hotel that does serve its purpose.

Self

10/10

Exceptional

31 Jan 2026

Theolashonda

Good

6/10

Pleasant

09 Jan 2026

Julie

Overall okay for a night.room was standard. Breakfast was very lacking. One elevator was broken an after waiting 4 minutes the door opens for the guest and housekeeping. Even though there was 4 guest waiting the housekeeper jumped in. Had to wait another few minutes. The other guest actually went to the front desk.

Leisure Family

2/10

Poor

06 Jan 2026

Shaniqua

Roaches

2/10

Poor

02 Jan 2026

Brahim Sebastian

There was an issue at check in and the manager after several days was no were to be found, be aware no manager on-site and no one takes responsibility for front desk operations. Will stay somewhere else

Business_and_leisure Family_with_children

8/10

Excellent

26 Dec 2025

Ghiocarlo

Everything was almost as expected. Single issue: not having bed sheets for sofa

10/10

Exceptional

08 Dec 2025

Cort

Room was clean and well appointed, especially the beds and bathroom. Space was quiet and the climate control was very manageable.

Leisure Family

4/10

Poor

07 Dec 2025

Sean

Bed was hard pillows was hard 3rd shift was very rude

4/10

Poor

03 Dec 2025

kevin

Old rooms old furniture breakfast lacking being good. Last breakfast biscuit and gravy the gravy was like watery. No sausage in it.hair dryer broken in the room.

Leisure Family

10/10

Exceptional

30 Nov 2025

Marguerite

L'accueil était parfait, la chambre est bien, lit très confortable

Partner

10/10

Exceptional

29 Nov 2025

Marc

Person at desk was excellent.

Leisure

2/10

Poor

17 Nov 2025

Torie

I was there three days and I asked for the floor to be vacuumed and for my bed to be made with the linen changed. When I came back to the room nothing was done and there was linen on top of the bed. I went and asked the housekeeper what happened and she stay there that that's all she can do when I spoke to her manager the manager of his nasty and offsetting stating that they don't have to make beds and continue to disrespect me over the phone when I went to the front desk the front desk said that she was a different department but had the right to handle things however she chose to handle them there was no accountability at all. According to the front desk afterwards got the housekeeping manager called the GM and expected us to be put out of the hotel all because I complained about getting my bed made. No attitude, no back and forth, just a question. The front desks let me know this happens all the time and there was nothing we could do about it which I thought was crazy. It seemed like the front desk staff were all scared of the housekeeping manager and didn't want to tell her to her face that she was wrong although telling me that she was. It was probably the worst experience that I've ever had. I needed to book two more days and when I want to go book the two days I was told I was unable to book the two days because the housekeeping manager didn't want us there. That added insult to injury. I would not stay there if you expect normal housekeeping and for your bed linen to.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Kevin

Room was clean, Staff was helpful however they only had 1 elevator working for the whole hotel.

Leisure Family

6/10

Pleasant

11 Nov 2025

Kamikka

amenities not good room out of date and breakfast was horrible

2/10

Poor

09 Nov 2025

Portia

The breakfast caused the alarms to go off

Partner

6/10

Pleasant

09 Nov 2025

Courtney

We arrived after 12am

2/10

Poor

08 Nov 2025

Alice

In two words "roach infestation".

Friends_and_family Family

2/10

Poor

29 Oct 2025

Keven

I could not check in because y’alls payment would not go through.. I wasnt able to stay at the hotel..

2/10

Poor

27 Oct 2025

Linwood

Rude staff found roach in room

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Tamara

Upon checking in the room we were given was literally disgusting and made me sick to my stomach. Walking into the room we smelled something really bad. After we turned on the lights there was a large soiled area on the carpet near the bed, not sure if it was vomit or feces.

Leisure Family_with_children

6/10

Pleasant

26 Oct 2025

Nyya

I didn’t eat breakfast.

Leisure

4/10

Poor

17 Oct 2025

Tquiya

Saw bugs in the room. Hotel looks old and run down

2/10

Poor

14 Oct 2025

Keosha

We stayed at this hotel from 10/10/25 to 10/12/25, and it was one of the worst experiences we’ve ever had. Our first night there, room 718 was completely infested with roaches. They were all over the bathroom crawling on the toilet, in the tub, up the walls, and all over the floor. It was absolutely disgusting and unsanitary.

We left the very next morning and told the front desk why we couldn’t stay another night. We were told refunds have to be approved by the “owner,” but none of the staff even seem to know who he is personally. I’ve called every day since, and as of 10/14/25, no one has contacted me or refunded us for the nights we didn’t stay.

This place is filthy, poorly managed, and completely unprofessional. Do yourself a favor don’t waste your money here. There are plenty of other hotels that actually value cleanliness and customer service.

Partner

2/10

Poor

14 Oct 2025

Jonquil

Needed deposit and was horrible

10/10

Exceptional

13 Oct 2025

Yoselin

It was a really nice room, spacious and clean

Leisure Self

4/10

Poor

10 Oct 2025

Deborah

we had issues immediately upon arrival. keypad for credit card machine, not transmitting. Moved rooms 3x in 2 hours. Had to present a ticket to have breakfast. No clean towels or trash removal until day 3. then keycard cancelled and had to get a new one. took 3 days to be able to pay for room as their system was down. Because I didnt get a a checkout form I have no idea if I paid for the king room I requested or the double queen I ended up with.

4/10

Poor

09 Oct 2025

Shirley

I booked a room with 2 queen beds for my son & I. Paid for it & when we got to the hotel at check in I was told that all they had was one(1) room with a king bed. When I went back on the sight it says they still have rooms with 2 queen beds. The front desk kept on telling me that’s all they had. Very upset & couldn’t even get money back

Family

10/10

Exceptional

05 Oct 2025

Natalie

Nice and clean. Friendly staff

Leisure Family

2/10

Poor

03 Oct 2025

Jessica

If I could give this place 0 stars I would. I spoke with Amanda about the condition of the room and she stated that room shouldn't have been available for anyone to stay in and initially offered a refund but said she couldn’t because I reserved a room through Expedia. However, I paid at the hotel. Then advised me to reach out to Savi the manager who has yet to respond to my email. After speaking with Expedia customer service I found out she lied and could in fact refund me. After Expedia reached out to them for three days they said they are refusing and decided to decline a refund on a room they said shouldn’t have been available for anyone to stay in. DONT STAY HERE RUN!!!! THERE ARE BETTER HOTELS NEARBY!!

Business_and_leisure Family_with_children

6/10

Pleasant

03 Oct 2025

Tylor

Staff and indoor cleanliness were great. However the pillows are extremely uncomfortable so I suggest bringing your own if able. The building has some room for improvement

Leisure Partner

6/10

Pleasant

01 Oct 2025

Silas

Leisure Friends

4/10

Poor

27 Sep 2025

William

This was the worst Comfort Inn, that I have ever stayed in. It is in need of a major renovation. I wish that I could add photos.

Leisure Partner

10/10

Exceptional

26 Sep 2025

daniel

Good

8/10

Excellent

24 Sep 2025

Sabine

Overall, we were happy with the hotel. Friendly staff, clean room, nice breakfast options, and the location was convenient for what we had planned. The only issue was the hotel appears to be older than presented in the pictures and could use renovations. Our room was clean, but it had definitely seen better days.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Frank

Check in lady wad great
.Friendly staff,clean room and property

Leisure Self

4/10

Poor

21 Sep 2025

Justin

No shower pressure, for new towels you have to return the dirty ones yourself. Room was dirty. Would not recommend. Over priced.

4/10

Poor

17 Sep 2025

Megan

The hotel hasn’t been updated in a while. The beds were uncomfortable. The showers felt unsafe and a cockroach came out of the drain when my husband went to use it.

Leisure Partner

4/10

Poor

09 Sep 2025

Dave

Needs a good cleaning

The suite we stayed in had stains on the wall and carpet. The bedding had huge holes in it.

Friends_and_family Family

4/10

Poor

09 Sep 2025

Shadea