Comfort Suites University

Comfort Suites University - Research Park

United States , Charlotte - NC
Charlotte, 7735 University City Blvd, Building A
Show on Google | Map

100 reviews shown

6/10

Pleasant

14 Mar 2026

noushad

The man who was at the checkin desk was rude and had a attitude problem seems like doesn’t wanted to attend me, and one point he said you can leave if you dont wanna stay here i had two rooms. And i being patient all that time waiting while he was playing with computer for over 10mins before attending me. Terrible person. 03/13/2026 night time around 11

Business

8/10

Excellent

02 Mar 2026

Quantricia

They ony have 1 working elevator pn the brink of breaking down too

Self

2/10

Poor

01 Mar 2026

pierce

Horrible experience

2/10

Poor

28 Feb 2026

Isha

The hotel was filthy, the staff was rude and the manager was unprofessional and racist

6/10

Pleasant

28 Feb 2026

Eric

The room was in pretty good condition. The overall interior of the building was descent. The complimentary breakfast was mostly satisfactory, but the apple juice tasted like beer.
The biggest complaints/issues for me:
Except for the woman that checked me in, the staff that I encountered was distant and standoffish.
One elevator did not work at all, and the other repeatedly would stick on the 5th floor for long periods of time.
Lastly, the aged TVs did not allow for viewing options other than local programming.

Friends_and_family Friends

8/10

Excellent

23 Feb 2026

Kelsie

Everything was nice except for the elevator. We there forever, waiting for it and on floor 5 it would not close once you were in it. We had to take the stairs a lot.

8/10

Excellent

22 Feb 2026

Raquel

I was pleasantly surprised very clean really decent breakfast compared to some other more expensive hotels that I’ve stayed at. They only had one elevator, and it was very slow. The other was out of order. I had to use the stairs a lot outside of that I would stay there again.

2/10

Poor

14 Feb 2026

Marshall

Walls in the room were extremely dirty, not stained but dirty. Killed 5 roaches in the bathroom alone. Curtains had holes in them. Tub was dirty when we arrived. I wish I could get a refund.

8/10

Excellent

10 Feb 2026

Russell

Yes though the shower had hair in the shower

Business Family

4/10

Poor

02 Feb 2026

ray

Last minute booking, but I’ve stayed at Choice hotels before. Front desk lady was nice enough, but the first bad sign was the elevator situation. O my one was working, and it was slooooooooow. Took at least 4 minutes to finally make it down to the lobby.
Once I got in the room, I noticed a broken curtain rod had been laid on the desk, so THEY knew it was broken, but didn’t bother to fix it.

The bathroom? There was a hairball under the sink, and the toilet paper holder was broken and disgustingly rusted.

Sat on the couch in the room and it was like sitting on cardboard boxes.

Woke up around 6:30am to use the bathroom and the toilet wouldn’t flush. Called down to the front desk and was told that I had to come to the lobby to get the plunger and fix it myself. Seriously?

So here I go, waiting for the slow elevator at 6:30 am to fix a problem that their staff should be taking care of. Once I fixed it, had to wait another eternity to take it back down.

No issues the rest of the stay..it’s just a very outdated hotel that does serve its purpose.

Self

10/10

Exceptional

31 Jan 2026

Theolashonda

Good

6/10

Pleasant

09 Jan 2026

Julie

Overall okay for a night.room was standard. Breakfast was very lacking. One elevator was broken an after waiting 4 minutes the door opens for the guest and housekeeping. Even though there was 4 guest waiting the housekeeper jumped in. Had to wait another few minutes. The other guest actually went to the front desk.

Leisure Family

2/10

Poor

06 Jan 2026

Shaniqua

Roaches

2/10

Poor

02 Jan 2026

Brahim Sebastian

There was an issue at check in and the manager after several days was no were to be found, be aware no manager on-site and no one takes responsibility for front desk operations. Will stay somewhere else

Business_and_leisure Family_with_children

8/10

Excellent

26 Dec 2025

Ghiocarlo

Everything was almost as expected. Single issue: not having bed sheets for sofa

10/10

Exceptional

08 Dec 2025

Cort

Room was clean and well appointed, especially the beds and bathroom. Space was quiet and the climate control was very manageable.

Leisure Family

4/10

Poor

07 Dec 2025

Sean

Bed was hard pillows was hard 3rd shift was very rude

4/10

Poor

03 Dec 2025

kevin

Old rooms old furniture breakfast lacking being good. Last breakfast biscuit and gravy the gravy was like watery. No sausage in it.hair dryer broken in the room.

Leisure Family

10/10

Exceptional

30 Nov 2025

Marguerite

L'accueil était parfait, la chambre est bien, lit très confortable

Partner

10/10

Exceptional

29 Nov 2025

Marc

Person at desk was excellent.

Leisure

2/10

Poor

17 Nov 2025

Torie

I was there three days and I asked for the floor to be vacuumed and for my bed to be made with the linen changed. When I came back to the room nothing was done and there was linen on top of the bed. I went and asked the housekeeper what happened and she stay there that that's all she can do when I spoke to her manager the manager of his nasty and offsetting stating that they don't have to make beds and continue to disrespect me over the phone when I went to the front desk the front desk said that she was a different department but had the right to handle things however she chose to handle them there was no accountability at all. According to the front desk afterwards got the housekeeping manager called the GM and expected us to be put out of the hotel all because I complained about getting my bed made. No attitude, no back and forth, just a question. The front desks let me know this happens all the time and there was nothing we could do about it which I thought was crazy. It seemed like the front desk staff were all scared of the housekeeping manager and didn't want to tell her to her face that she was wrong although telling me that she was. It was probably the worst experience that I've ever had. I needed to book two more days and when I want to go book the two days I was told I was unable to book the two days because the housekeeping manager didn't want us there. That added insult to injury. I would not stay there if you expect normal housekeeping and for your bed linen to.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Kevin

Room was clean, Staff was helpful however they only had 1 elevator working for the whole hotel.

Leisure Family

6/10

Pleasant

11 Nov 2025

Kamikka

amenities not good room out of date and breakfast was horrible

2/10

Poor

09 Nov 2025

Portia

The breakfast caused the alarms to go off

Partner

6/10

Pleasant

09 Nov 2025

Courtney

We arrived after 12am

2/10

Poor

08 Nov 2025

Alice

In two words \"roach infestation\".

Friends_and_family Family

2/10

Poor

29 Oct 2025

Keven

I could not check in because y’alls payment would not go through.. I wasnt able to stay at the hotel..

2/10

Poor

27 Oct 2025

Linwood

Rude staff found roach in room

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Tamara

Upon checking in the room we were given was literally disgusting and made me sick to my stomach. Walking into the room we smelled something really bad. After we turned on the lights there was a large soiled area on the carpet near the bed, not sure if it was vomit or feces.

Leisure Family_with_children

6/10

Pleasant

26 Oct 2025

Nyya

I didn’t eat breakfast.

Leisure

4/10

Poor

17 Oct 2025

Tquiya

Saw bugs in the room. Hotel looks old and run down

2/10

Poor

14 Oct 2025

Keosha

We stayed at this hotel from 10/10/25 to 10/12/25, and it was one of the worst experiences we’ve ever had. Our first night there, room 718 was completely infested with roaches. They were all over the bathroom crawling on the toilet, in the tub, up the walls, and all over the floor. It was absolutely disgusting and unsanitary.

We left the very next morning and told the front desk why we couldn’t stay another night. We were told refunds have to be approved by the “owner,” but none of the staff even seem to know who he is personally. I’ve called every day since, and as of 10/14/25, no one has contacted me or refunded us for the nights we didn’t stay.

This place is filthy, poorly managed, and completely unprofessional. Do yourself a favor don’t waste your money here. There are plenty of other hotels that actually value cleanliness and customer service.

Partner

2/10

Poor

14 Oct 2025

Jonquil

Needed deposit and was horrible

10/10

Exceptional

13 Oct 2025

Yoselin

It was a really nice room, spacious and clean

Leisure Self

4/10

Poor

10 Oct 2025

Deborah

we had issues immediately upon arrival. keypad for credit card machine, not transmitting. Moved rooms 3x in 2 hours. Had to present a ticket to have breakfast. No clean towels or trash removal until day 3. then keycard cancelled and had to get a new one. took 3 days to be able to pay for room as their system was down. Because I didnt get a a checkout form I have no idea if I paid for the king room I requested or the double queen I ended up with.

4/10

Poor

09 Oct 2025

Shirley

I booked a room with 2 queen beds for my son & I. Paid for it & when we got to the hotel at check in I was told that all they had was one(1) room with a king bed. When I went back on the sight it says they still have rooms with 2 queen beds. The front desk kept on telling me that’s all they had. Very upset & couldn’t even get money back

Family

10/10

Exceptional

05 Oct 2025

Natalie

Nice and clean. Friendly staff

Leisure Family

2/10

Poor

03 Oct 2025

Jessica

If I could give this place 0 stars I would. I spoke with Amanda about the condition of the room and she stated that room shouldn't have been available for anyone to stay in and initially offered a refund but said she couldn’t because I reserved a room through Expedia. However, I paid at the hotel. Then advised me to reach out to Savi the manager who has yet to respond to my email. After speaking with Expedia customer service I found out she lied and could in fact refund me. After Expedia reached out to them for three days they said they are refusing and decided to decline a refund on a room they said shouldn’t have been available for anyone to stay in. DONT STAY HERE RUN!!!! THERE ARE BETTER HOTELS NEARBY!!

Business_and_leisure Family_with_children

6/10

Pleasant

03 Oct 2025

Tylor

Staff and indoor cleanliness were great. However the pillows are extremely uncomfortable so I suggest bringing your own if able. The building has some room for improvement

Leisure Partner

6/10

Pleasant

01 Oct 2025

Silas

Leisure Friends

4/10

Poor

27 Sep 2025

William

This was the worst Comfort Inn, that I have ever stayed in. It is in need of a major renovation. I wish that I could add photos.

Leisure Partner

10/10

Exceptional

26 Sep 2025

daniel

Good

8/10

Excellent

24 Sep 2025

Sabine

Overall, we were happy with the hotel. Friendly staff, clean room, nice breakfast options, and the location was convenient for what we had planned. The only issue was the hotel appears to be older than presented in the pictures and could use renovations. Our room was clean, but it had definitely seen better days.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Frank

Check in lady wad great
.Friendly staff,clean room and property

Leisure Self

4/10

Poor

21 Sep 2025

Justin

No shower pressure, for new towels you have to return the dirty ones yourself. Room was dirty. Would not recommend. Over priced.

4/10

Poor

17 Sep 2025

Megan

The hotel hasn’t been updated in a while. The beds were uncomfortable. The showers felt unsafe and a cockroach came out of the drain when my husband went to use it.

Leisure Partner

4/10

Poor

09 Sep 2025

Dave

Needs a good cleaning

The suite we stayed in had stains on the wall and carpet. The bedding had huge holes in it.

Friends_and_family Family

4/10

Poor

09 Sep 2025

Shadea

Outdated

Leisure Family_with_children

2/10

Poor

09 Sep 2025

Rebecca

When we got to the hotel we noticed a lot of homeless and drug addicts hanging out in front of the facility, the parking lot was gross and the fencing around it was falling down and not well kept. The first room they gave us had a bunch of hair in the bed so we asked for new bedding and we were just going to switch out everything ourselves but they offered us a new room. The room they gave us the a/c wasnt working and we found a bug in the bed. We ended up checking out after that, that same evening. The front desk was kind and understanding when we told them we would like to check out. But then we checked our bank statement we had an extra charge for the room and a 250.00 fee. I called the property 3 times to figure out what was going on and every time someone took my number and no one called me back. Im not usually one to leave reviews especially a bad review but this was not a pleasant experience.

8/10

Excellent

08 Sep 2025

Derek

Nice friendly staff

Leisure Family

8/10

Excellent

07 Sep 2025

Katelyn

Pretty decent for thr price, continental breakfast definitely above what we were expecting. Only real con is that it reaked of weed everywhere

Leisure Partner

10/10

Exceptional

01 Sep 2025

Kelley

Stay was one close to stadium

Friends_and_family Friends

10/10

Exceptional

25 Aug 2025

Ron

Had to relocate to this hotel and it was a blessing.

8/10

Excellent

18 Aug 2025

Grace

The location of the hotel was great for our needs. Free parking. A free, nice breakfast. The space is great--very spacious and clean. The hotel is better than many in the areas, though in some places it had a musty smell. Rooms were fine.

Friends_and_family Family

2/10

Poor

16 Aug 2025

miranda natasha

THIS PROPERTY SHOULD BE INSPECTED BY THE STATE AND CLOSED DOW UNTIL IT IS COMPLETELY RENOVATED AND RHE STAFF IS TRAINED EXTENSIVELY IN CUSTOMER CARE/HOSPITALITY.

6/10

Pleasant

12 Aug 2025

Rochelle

The property needs an upgrade. The carpets are smelly and the bathroom tub was dirty and the shower curtain was ripped up. Felt more like a motel and not a hotel.

Leisure Partner

6/10

Pleasant

03 Aug 2025

David

Ok visit. Watch the Herron needles in the parking lot

10/10

Exceptional

30 Jul 2025

Laura

The day girl at the desk was fantastic. Will definitely go back

4/10

Poor

28 Jul 2025

Liza

The staff was very nice, no complaints there. When we checked in - 3 had 3 rooms booked - my husband and I took the one they said was \"renovated\" yet and let our guests take the updated rooms. Our room when we checked in, on a day that was 100 degrees, had the A/C turned off - so the room was a sauna and took forever to cool off. It had water damage on the ceiling, a torn couch, everything in the bathroom that was metal was rusted, and the shower curtain was torn. The bed was nice, but considering the temp of the room and all the other factors, I worried about bedbugs - thankfully none. The breakfast was sparce and the same thing both days, I expected a little variety maybe alternate sausage and bacon at a minimum. 90% of the furniture in the dining area was old and torn. But the most unsavory part was the toleration for people sitting around the hotel entrance at night drinking and smoking pot etc. I was a little unnerved and scared for our teenagers walking around or coming in after us alone. I was a little scared to have 2 19 yr old women go to the pool unaccompanied. Everyone is entitled to do their own thing, and that is their right, but I would think the staff at the hotel since we did see them walk out there, would not let that go on in plain site right at the entrance.

Leisure Family

10/10

Exceptional

20 Jul 2025

Priscilla

I liked almost everything about the property. I will stay there again the next time I’m in Charlotte

Leisure Family

6/10

Pleasant

20 Jul 2025

David

Family trip.

It was a good deal but the facility was a bit dated. It can use some renovations. The toilet had an odor coming from it, the water (although very hot) was cloudy was the first use and breakfast was basic.

Overall the stay and staff were pleasant.

Friends_and_family Family

2/10

Poor

18 Jul 2025

Alesa

They wouldn't clean the room. It was told becauae we paid third party. That we cant get oir room clean every three days or when requested. When requeated never came. There was mold in our shower and when I told them about. They tried to move me in room that was very dirty and smell like smoke. Some of the staff was awesome and took care of me. The girl in the morning was rude and told me so many excuses. Im very disappointed and spent alot of money with them.
..
..

Leisure Family

2/10

Poor

18 Jul 2025

Craig

The property was loaded with homeless individuals. walking around asking for money, food ect. one the worst places I have ever stayed. The door to my room had a big gap in it.i could see people walking pass in the hallway.

2/10

Poor

11 Jul 2025

Nadine

They took extra money out my bank account and we got locked inside the hotel room

4/10

Poor

08 Jul 2025

Latasha

Advertise a pool, which is why I chosen the hotel, pool was closed for not paying taxes on it, not for maintenence issues. Children were upset because I told them there was a pool to go swimming.

Leisure Family_with_children

4/10

Poor

06 Jul 2025

Deanna

Poor Customer Service

The toilet backed up and front desk brought the plunger for us to plung. He didn’t call housekeeping or plunged it himself. He should have since he did bring to the room. I need towels and wash clothes and I had to go downstairs and get them.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2025

Linda

Nice people at the desk. Room was very clean. Bed was comfortable! Breakfast was just enough.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Johnny

No more to add

8/10

Excellent

23 Jun 2025

ATTILLAH

It was close to shopping centers and restaurants, Wal-Mart across the street! However...there was only one ice machine working out of 3. We were on the 2nd floor and had to go up to the 7th floor to get ice. Breakfast was nice. Wish they could rotate the sausage for bacon though.
We don't eat sausage everyday. Overall it was a nice experience. I would recommend this hotel

Leisure Partner

8/10

Excellent

20 Jun 2025

Sherod

The rooms are spacious and clean

Leisure Family

10/10

Exceptional

17 Jun 2025

Marcitta

The outside really didn't match the beauty on the inside

Business_and_leisure Family

10/10

Exceptional

16 Jun 2025

Yvette

Check in process was quick done. I accidentally left my cellphone at the desk and about 1-2 minutes after entering the room, I received a call from the front desk asking if I had my phone. I was extremely grateful for the return of it.

Partner

8/10

Excellent

14 Jun 2025

Stephen

It was good for 1 night stay.

Leisure Family

2/10

Poor

14 Jun 2025

MICHAEL

Disgusting, dirty property worst hotel I’ve ever stayed in

Business_and_leisure Self

6/10

Pleasant

11 Jun 2025

abram

The front desk was nonchalant about not having the room I booked… and I was charged the same amount … I booked a room with a jacuzzi tub and was told there wasn’t one available got a basic suite for the same price … how is that???

Leisure Partner

8/10

Excellent

10 Jun 2025

Geraldyn

The toilet paper holder was rusted and the chair at the desk in the room was torn.

Business

6/10

Pleasant

09 Jun 2025

Donna

Just ok

Room itself was just ok. I was charged a $100 deposit upon check-in even tho I paid fully online…not sure what it was for and didn’t get it back at checkout. Nowhere on the website did it say the pool was closed because it hasn’t been inspected for the season yet…it’s June. The mattress on the pullout couch was horribly worn and thin. It served our purpose but wasn’t anything to brag about

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

Lesley

It was June and they had not received their inspection so the pool was not open despite it being within season.

Leisure Family

6/10

Pleasant

08 Jun 2025

jessica

Staff were exceptional. Overall comfort was decent, but cleanliness was ok. The last night there, I found adult and baby roaches crawling in the bathroom upon our return to the room. Not the thing I wanted to flip the light on to find!

Friends_and_family Family

6/10

Pleasant

08 Jun 2025

Joanna

The check in staff was nice and helpful. I stayed for 6 days and no one cleaned my room. The cleaning lady was cleaning the room next to mine on Sunday (after being there since Thursday) and she told me I wasnt on her cleaning list. Never had that before where they wouldnt even accommodate me for an exchange of towels, trash, etc. She said she'd call the front desk and get back to me. I waited for over an hour and even left the stopper in my door. She never informed me, so I went down to check and ended up having to get my own towels, which I was given swimming pool towels. Then the staff couldnt find trash bags and said he'd call me... he didn't. I went down late at night and the night staff gave me a big black trash bag, which I used for all my trash. By Monday, there was no reason nor expectation for them to clean my room as I was checking out the next day. If not for all of that, I would have had a very pleasant stay. The area is nice, the view from the top floor was nice, just didn't like staying in an unkempt room as I don't in my own place.

Leisure Self

4/10

Poor

07 Jun 2025

Lina

Blankets had hair & cigaret burns!

Business

10/10

Exceptional

02 Jun 2025

Christopher

Cold lemon water

Business_and_leisure Family_with_children

8/10

Excellent

01 Jun 2025

Michael

Very disappointed that the pool was not open for use. That was a major reason that I used this location. If the Pool or other expected things that a guest would want to use is not going to be available for use, then sent out a notification. No explanation was given , other than the gate was locked and when asked, a staff member said it’s closed.

Leisure Family

2/10

Poor

01 Jun 2025

Raven

Room was not very clean, stains all over the floor. Mold on the curtains, rips and stains on the comforters.

Leisure Family_with_children

4/10

Poor

31 May 2025

Kimberly

Outdated; dirty carpets; hair in the shower/tub upon arrival; bed and pillows not very comfortable. I will not stay here ever again.

Self

6/10

Pleasant

29 May 2025

Albertina

It was convenient to the main street. There was a site that gave homeless camp. It was behind business and trees

Leisure Family

10/10

Exceptional

28 May 2025

Chevese

Great visit will do it again

Partner

4/10

Poor

27 May 2025

Verified traveler

Not great

The check in clerk was very rude. We asked him about places to eat in the area. He said he did not know bc he does not live there. They had no lists of local eateries or anything. I asked daily for fresh towels and finally got some on our last night. Grat location to Charlotte speedway but not sure I woyld stay again.

Partner

4/10

Poor

25 May 2025

Jered

Hotel is dated, dirty, and worn. Not located in the nicest area. 2 of 3 ice machines broken. Carpets are filthy. Knee wall in my suite was covered in ants - damaged, loose, and ready to fall over. Breakfast was mediocre. Price was the only redeeming quality.

Leisure Family

10/10

Exceptional

24 May 2025

Verified traveler

The condition of the sofa bed (mattress) was terrible look like a something occurred total replacement would be nice. We felt horrible for my 17yr old having to sleep on it but it was almost midnight at check in we double maybe tripled the sheets and called it a day the pool not to inviting

Friends_and_family Family

8/10

Excellent

13 May 2025

Cristyal

Decent

The tv remote control didn't work and there wasn't a pad and pen to write in the room but customer service was great

Business

10/10

Exceptional

12 May 2025

Steven

It was very comfortable and clean.

Friends_and_family Family

8/10

Excellent

07 May 2025

Roderick

The inside of the hotel was very nice and clean but the outside didn’t look good at all. It almost made me cancel my reservation.

Leisure Partner

4/10

Poor

04 May 2025

Verified traveler

Do NOT recommend

The paint in the room was peeling. There was an odor. It rained really bad and water leaked inside the window. The toilet paper holder and the shower curtain were broken. We will not stay here again.

Friends_and_family Family

6/10

Pleasant

04 May 2025

Dominique

The hotel itself was okay. However, they had no clean towels or wash cloths. The refrigerator did not work. Luckily someone else we knew let me store my breast milk in theirs to keep it cool. Housekeeping never came during our visit and the ice machine was broken.

Leisure Family_with_children

2/10

Poor

03 May 2025

Jaren

Avoid

Horrible. Room wreaked of cigarettes. Hair in the shower. Carpet disgusting. Double charged for my $100 deposit.

Friends_and_family Family

2/10

Poor

29 Apr 2025

Tawanna

Poorly taken care of

From the moment I checked in so many red flags. The front desk person didn’t even get out of her seat after looking at me at the desk. After trying to check in the system had a different card number and the machine was having trouble, it was a pain to have to check in. She had to put the card number in manually. The whole place smelled of water damage and mold. Front desk attendant said nothing after giving me the key. Not where the elevator is, breakfast, wifi, pool instructions NOTHING. We Got on the elevator and did not see any inspection notifications.(I am a fire inspector) the other elevator had an inspection sheet that had not been inspected in almost two years. The room had rust EVERYWHERE! The shower curtain rod was broken. Toilet paper holder was broken. Ice machine on my floor was rusted out and did not work. The sleeping area of the room was not bad. They locked the front doors of the hotel at night with no option to get in other than stating that you had to use the side doors. That would have been ok if the side doors worked. I took a video of us being locked out of our hotel, absolutely ridiculous! Terrible experience and I would never come back nor recommend this property to anyone!

Partner

8/10

Excellent

29 Apr 2025

Ron

Appreciated the complimentary breakfast in the mornings - Ordered a double Queen room but none was available and had stay in a single king bed on first night (through travelocity) - Did not clean room/make beds on second night - Had to call desk to get towels

Leisure Friends

2/10

Poor

28 Apr 2025

ANTHONY

Rented 2 rooms each for 7 days the room only cleaned once and front desk argued with me when i asked for clean towels.
Paid $ 2000 never again very disappointed

Business

8/10

Excellent

28 Apr 2025

Trevor

I had 2 rooms and I called and asked to be conjoined rooms or at least on same floor and they told me no problem and I get there and they give me 3rd floor and other room on 7th floor and said sorry we full!!! Also the next morning the gentleman behind desk was sleeping and we had to yell to get him up!

Leisure Friends