Name: Red Roof Inn Charlotte - University
Address: 5111 Equipment Drive, Charlotte, 28269, US

2/10

Poor

12 Jul 2026

Bipin

Rooms smell like smoke. Not a good experience.

Partner

2/10

Poor

12 Jun 2026

Charisma

Trash and wrappers and food all thrown in the walk way towards your room DOES NOT HAVE A ELEVATOR so don’t pack no more but one bag water leaking by the stair way and in the rooms, smells like dog piss near the rooms saw a few animals inside the building poorly cleaned and behind a sketchy place doors barley lock very unsafe !! would never recommend this place all though the service and employees were friendly but poorly doing the job I work at hotel so I know how it should look cleanliness even with low maintenance cleaning is part of the job you should not have a cover fee to stay in a place like this I will never be coming back .

Friends_and_family Friends

6/10

Pleasant

09 Jun 2026

Elizabeth Montana

Pros: breakfast was okay, you have the choices of making a waffle, eating 2 different kinds of cereals, or a couple different pastries/bagles. No protein and no drinks besides coffee and the gallon of milk they put in a bowl of ice water but don’t worry there are $3 drinks in the vending near front desk.

The room was spacious and the tv was big, we brought our own Roku so I’m not sure how it works also nice deep tub.

They have daily house keeping which you don’t see often anymore.

It’s not in the nicest area but not the worst, I liked that you had to have a keycard or be buzzed in to access the building.

They gave us an hour and a half early check in after I called 3 times

Cons:
THEY WOULD NOT HOLD OUR BAGS WHEN WE FLEW IN. This was the worst thing it caused a plethora of issues for us. I’ve never heard of a hotel not holding bags for guests so we had to figure out things to do for 4 hours with 5 bags.

Like I said not the best area, a LOT of homeless at the chicken box right by the hotel, not their fault but an observation.

Hallways smelled of marijuana everytime we came in & out

Lady said it would be a $50 deposit but charged my card $65, not sure if I got charged extra for early check in or what happened there but made me feel weird.

Over all wouldn’t stay here again but got the job done

Partner

10/10

Exceptional

02 Jun 2026

Rujon

Great staff, they have always been helpful

Partner

8/10

Excellent

31 May 2026

Robbyn

PROS: The staff was friendly, the room was clean, I had no issues walking outside to smoke because I felt safe in the smoking area, the Pet Policy was affordable. The room rate was affordable.

CONS: The hallway/room had an odor of Marijuana, the walls are thin (you can clearly hear the TV from the next room) if your neighbors aren’t considerate. You can hear noise from above if you are on the 1st floor; like a toddler playing/running around at 1:00 am.

With all this being said, my husband and I would stay here again. The staff was outstanding in dealing with the majority of the CONS listed. Bring a small bottle of Fabreeze for the room and the other CON is covered.

Partner

6/10

Pleasant

31 May 2026

Jamaal

It Was OK

Partner

2/10

Poor

17 May 2026

Angela

We have stayed at Red Roofs many times before but this is by far the worst experience ever and it will be our last. The first room they put us in smell like fish we requested a change and we were next door to what sounded like two young men playing video games hollering back and forth on & cussing, my husband asked for extra pillows and we were told that we couldn't get any because they couldn't get to them, our room had chipped paint on the walls, the hair dryer Mount was off and the hair dryer was disgusting, there was mold on the ceiling, some kind of brown substance on the bathroom counter, the phone didn't work had to use my cell phone to call the front desk at like 11:30 at night to tell the kids next door to keep it down because they were still going at it. They turned it down a little bit but we could still hear then going on until about 3:00 in the morning. NEVER AGAIN ANYWHERE

Friends_and_family Family

8/10

Excellent

02 May 2026

Guillermo

Breakfast no good.
Please put in eggs scramble or overeasy

4/10

Poor

25 Apr 2026

Anthony

Room was stinking, smell like dogs. Couch need cleaning, paint peeling, pillows are the worst, so flat you get neck tramps and bed not comfortable all. If they had breakfast, I wouldn't have eaten it. Had tag on the door and cleaning staff still when in my room while I was gone.

Partner

2/10

Poor

19 Apr 2026

Kevin

Everything was disgusting, dirty and gross. We immediately checked out.

Partner

10/10

Exceptional

14 Apr 2026

Michael

We have a very nice room. The pool wasn't avaliable yet. The breakfast was fruit, waffles, or bagels. Coffee only to drink unless you wanted to buy drinks from a machine.

Partner

2/10

Poor

13 Apr 2026

Velsha

Staff is unfriendly not welcoming.

Family_with_children

8/10

Excellent

05 Apr 2026

Mark

Worth the price

Self

6/10

Pleasant

27 Mar 2026

Matthew

Room had a weird smell but other than that the day was ok

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Joshua

Breakfast limited and definitely made you feel like it was an unsafe location.

Self

2/10

Poor

25 Mar 2026

Brenda

Had to move twice due to appliances not working...did not program key card for the length of stay...was lock out of room..
had to go up and down stairs because noone would answer phone and no one was at desk during daytime hours.

Pet

10/10

Exceptional

16 Mar 2026

Earl

Barely a breakfast

Self

2/10

Poor

07 Feb 2026

Valerie

This is a bad neighborhood with drug addicts roaming the street and very very unsafe. So much so that when the uber driver realized where he was taking me he asked me if I really meant to go there. Once there, he would not leave until I “safely” got in the building.

It was only moments before I realized he was right and I needed another hotel. Unfortunately, in my haste and not knowing the area I booked one in the same neighborhood. I pressed send and realized the mistake I made and immediate asked for a refund to book something in a safer spot. The front desk lady would not refund me for the night even after I explained the situation and pleaded with her. Keep in mind, I never went to the hotel and addressed it moments after booking. She never relented and I paid for the my mistake.

Do not go to this neighborhood. It is very bad. There are other economy hotels that won’t get you killed.

Business Self

4/10

Poor

26 Jan 2026

Da'mar

Barely any amenities, the pool was dirty and empty. The neighborhood is terrible, you’re in one of the worst parts of the hood here, there were addicts nodding off outside and we saw a drug deal occur at the McDonald’s over there.

There were roaches in the bathroom, no refund was offered or an extra night free just a change of room, and the halls smelled disgusting.

Staff was okay, except housecleaning did not clean my room once (or even offer to change my towels be serious right now) and the older Indian lady had bit of an attitude the days before but it got a bit better the next few days I guess.

Breakfast was just cereal and apples, and some coffee and a microwave not very exciting.

Would not stay here again, I recommend spending the extra bit of money or not staying at any hotel in this area if you can.

Leisure Family

2/10

Poor

25 Jan 2026

Teresa

The hotel was smelling wid,and poor condition,dirty trash can .

4/10

Poor

03 Jan 2026

Janaina

A very strong smell of cigarettes, they did not had the breakfast like they say in hotels.com, they had a construction going on. Stains on bed sheets.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Michelle

My stay was wonder my pup enjoyed it too staff was great room was clean and comfortable I will use this hotel again

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Jeffery

The room was clean, the sheets were spotless but the comforter could have been cleaner. The heater worked well and I was able to run it at 68 degrees while I was gone so I didn't come back to a cold room on a sub-freezing night.

Leisure Self

6/10

Pleasant

19 Dec 2025

Sven

Tv was unplugged and cord not long enough to reach outlet.

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Naveen

Freakfast was awful, it was just shake of it there

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Kendall

We didn't get a chance to try breakfast. Our girls slept in. Air/heat in room was fine. Staff was friendly

Friends_and_family Family

4/10

Poor

29 Nov 2025

Davette

The lamp was broken the couch had soooo many dark stains the room was freezing the ac/heater was broken so I was cold and the mini fridge made a loud noise

Business Self

10/10

Exceptional

26 Nov 2025

Elmer

Bueno

Business_and_leisure

10/10

Exceptional

22 Nov 2025

Jonathan

...

Leisure Friends

2/10

Poor

14 Nov 2025

Taylor

Pee on the floor when I first checked in and there was roaches. The breakfast is not really breakfast it’s only cereal and milk. The WiFi connection was terrible I could not connect to my PS5 so if you’re a gamer this is not the place to be . It was not clean and had me paranoid of bugs I will not be staying here again

Self

6/10

Pleasant

05 Nov 2025

trena

Lady didn’t look that I had a reservation already and booked me for two nights not three.

Self

10/10

Exceptional

05 Nov 2025

Elmer

Bien

4/10

Poor

21 Oct 2025

Kaumudi

Clean room, staff that was on their phone the whole time, limited breakfast.

K

Leisure Family

2/10

Poor

13 Oct 2025

jason

It was not a clean place to stay. I had to ask for supply to clean. It smelled like smoke throughout even though it supposed to be smoke free

4/10

Poor

12 Oct 2025

Alicia

Not university area and the rooms could stand an upgrade on appliances

8/10

Excellent

22 Sep 2025

William

Was very quiet and clean

Self

10/10

Exceptional

21 Sep 2025

vincent

always friendly staff every time I stay here, quiet room

Leisure Self

10/10

Exceptional

18 Sep 2025

Tyrone

Everything was amazing check-in, room cleanliness and front desk clerk,

Self

8/10

Excellent

14 Sep 2025

Catherine

Great Price and Great Stay

The rooms were spacious and so clean! The staff were very friendly and were able to address our issues with the TV right away. We felt secure at this location because a room key is required to access the building. This was our first time at a Red Roof Inn and we will definitely be back!

Partner

2/10

Poor

14 Sep 2025

Joely

The room smelled like pee

6/10

Pleasant

18 Aug 2025

Nathan

Ants in bed

8/10

Excellent

14 Aug 2025

Raghu

Good

Business

6/10

Pleasant

06 Aug 2025

James

I didn’t like being lied to about the area this is not the university area

Self

4/10

Poor

29 Jul 2025

Antonio

They just need to clean better and renovate the place more

Leisure Friends

10/10

Exceptional

28 Jul 2025

Roilan

Super

4/10

Poor

27 Jul 2025

Christphor

The rooms would’ve been much better if the air was on before I checked in my room was really hot when I got there made sleeping uncomfortable

10/10

Exceptional

25 Jul 2025

Shane

Red Roof Inn downtown Charlotte NC

Arrived really late for check in but had no issues with finding the place and checking in was easy. There was a small $50 deposit taking during check in which you receive back once youve checked out

Business

10/10

Exceptional

01 Jul 2025

Sandra

Stayed in 7 places this past trip, one of the nicest hotels wish we had more than one day...Great breakfast.

Leisure Pet

10/10

Exceptional

29 Jun 2025

Kylisha

Very nice

8/10

Excellent

21 Jun 2025

William

Would have liked a continental breakfast. The last stay I had at a Red Roof it had a great one,

Leisure Friends

6/10

Pleasant

19 Jun 2025

Roderick

Don't book here!

We checked in , went to our room.
The room was very hot and stuffy.
We waited for an hour after adjusting the thermostat to 72°F.
We turned on tge TV and we didn't have a internet connection or TV channels. We had to use our own streaming service from our account at our home to watch tv in our room.
We were still hot and uncomfortable in our room.
We called front desk for assistance with the AC. A gentleman from the front desk came to our room to reset the AC. We waited another 30 minutes for the temperature to get cooler, never happened...
We were transfered to another room per my request, the handicapped room was cool and the AC worked.
The TV did not work in our new room and we had to sign in to our home streaming service to watch the TV.

Also, very limited front desk personnel, we were stuck in the entrance vestibule waiting to be buzzed in to lobby.
I will never stay there again..

Partner

10/10

Exceptional

13 Jun 2025

Sallica

Pleasant stay

4/10

Poor

10 Jun 2025

Godfred Kofi

The should work on the scent of smoke around the building in the the building.

Family_with_children

2/10

Poor

09 Jun 2025

Shana

Uncomfortable.

Business

10/10

Exceptional

01 Jun 2025

Christopher

Xxx

10/10

Exceptional

31 May 2025

Isaac

The service was excellent and the staff was excellent.

Self

8/10

Excellent

30 May 2025

Harry

Overall, cleaner than expected. The smoke smell in the hallway was pretty heavy and would come into the room some.

Family

6/10

Pleasant

27 May 2025

Freddie

Needs breakfast

Leisure Self

8/10

Excellent

25 May 2025

Joselito

Evenif the area was bad, the stay was not bad.

Leisure Pet

6/10

Pleasant

17 May 2025

John

Average to above average

As many have said, its a great place to lay your head. We were only there for one night because of a sold out show at the Fillmore. Staff was above average. We wished upon arrival that the pool was open but by the look of it we were better off.

Partner

10/10

Exceptional

11 May 2025

Aaron

Convenient

Business Pet

10/10

Exceptional

09 May 2025

Lashanna

The place was very clean and quiet ...I enjoyed my stay

Partner

4/10

Poor

17 Apr 2025

Greg

The staff was rude.

The room was ok better than expected but the entrance was a little sketched.

Self

10/10

Exceptional

13 Apr 2025

Shawnace

I had a good stay overall. Minus the WiFi not working so the tv wouldn’t work without WiFi.

Business Family

2/10

Poor

13 Apr 2025

Colby

This place needs to be closed down immediately, expeditiously. Staff! a zero… room a zero. There’s no need for me to go into details. Stay away from this place! I’m going to need some of my money back!

Family

10/10

Exceptional

09 Apr 2025

Kaela

it was great for the price. The rooms were spacious and the bed was comfortable. It was clean just not super well kept, there was scotch tape on one of our walls? The bathroom wasn’t the greatest either, the shower curtain didn’t fit the size of the tub and the water drained very slowly. It looks like there could be some potential sketchy activity around the outside of the hotel but it was honestly fine. Close to a few food places & close to the city so it was good for a weekend! Would come back if we’re looking for a cheaper option when we go to charlotte for a few nights!

10/10

Exceptional

15 Mar 2025

Maria

The staff is good and accomodation are good

Leisure Family

2/10

Poor

20 Feb 2025

Nikola

Bad

10/10

Exceptional

16 Feb 2025

priscilla

Efficient and clean!

8/10

Excellent

24 Jan 2025

Seth

The hotel met all my needs and the staff was very friendly and helpful. I’ve stayed at numerous low cost hotels in the past. I would actually go back to this one. Well worth the price.

Leisure Family

10/10

Exceptional

22 Jan 2025

Glenda

Came to town for an NFL game the property was conveniently located it was a decent price and the building was well kept. Plenty of food options close by and it wasn’t too far away from the football stadium

Leisure Friends

4/10

Poor

20 Dec 2024

Chelsie

There was a car parked on the side of the front entrance from the moment we arrived to when we left. Not in a parking hole and had trash all around. The room was okay, the bed was clean. The bathroom was not. The shower was gross and so were the floors. The couch in the room was covered in stains. The room smelled weird and the air conditioner didnt work. Also we had a late checkout and were rudley interrupted THREE time's and the last time they didnt even bother to shut the door back all the way.

Leisure Partner

4/10

Poor

17 Dec 2024

michael

The bathtub had hair in it. The TV did not work and one of the rooms door mechanism did not work. Exit doors did not work either. Gym was closed. Pool was closed.

Friends_and_family Friends

2/10

Poor

14 Dec 2024

Haress

Bed Bugs!!!

8/10

Excellent

11 Dec 2024

Jack

Staff was very helpful. The room was clean but typical for the price there was some cracks in ceiling etc but for what I needed it for it was good. The bed was comfy, tvs are fairly small

10/10

Exceptional

02 Dec 2024

sam

Very friendly staff

Leisure Self

4/10

Poor

18 Nov 2024

Verified traveler

Convenient but needs to be cleaner

First the inn has no elevator and you have to walk up steps if your on another floor besodes the first floor. Room was dusty and we kept sneezing throughout the night, hand prints on the headboard, bathroom shower was dirty and the shower curtain had something nasty on it. Upon getting up around 2am to use the bathroom there was roaches crawling on the floor and in the tub. Luckily I always travel with my own cleaning supplies. The night served its purpose, but I will not book again.

Partner

8/10

Excellent

14 Nov 2024

Tyheshia

Staff is very strict but courteous.

Leisure Family_with_children

8/10

Excellent

04 Nov 2024

Patrick

Xxx

Leisure

4/10

Poor

28 Oct 2024

Marcus

Broken handle on dresser, door to room hard to get into, faucet on bathroom sink was wobbly, mold on refrigerator, microwave no turn table, etc...

Leisure Partner

2/10

Poor

27 Oct 2024

Briana

The shower was absolutely disgusting. The sheets had stains on them, the outlets on the wall were dirty and out of the wall. It had a bad smell and the floor was also dirty.

Leisure Partner

2/10

Poor

26 Oct 2024

Kayla

Trust me, do NOT stay here

2/10

Poor

19 Oct 2024

Rachael

This establishment is filthy

Business Self

6/10

Pleasant

15 Oct 2024

Jennifer and Mathew

Not a nice experience

Hotel was nice and clean
But staff was rude and unhelpful

Business

2/10

Poor

14 Oct 2024

Tiffany

Horrible place to stay. The room smelled like cigarette smoke. There was hair in the “clean” bed. Cigarette burns in the bedding and even the shower curtain. The toilet DID NOT WORK AT ALL. The shower leaked all over the bathroom. No fan in the bathroom. Hallways were loud all night. I wouldn’t stay here EVER again. It was disgusting and I couldn’t get out of there fast enough. On the way out in the morning, it was evident that someone was smoking marijuana in their room. The odor was distinct and the hallway was hazy. Gross.

Leisure Family

10/10

Exceptional

11 Oct 2024

marquis

It was a good stay, if had to do it again I would.

8/10

Excellent

08 Oct 2024

Roosemberg Jose

Mmmm!!!

Leisure Self

10/10

Exceptional

06 Oct 2024

Vivek sai chinna

I totally loved my stay, the front desk guy was very friendly during the check in and there was a lot of change since my last visit. The beds were super comfortable. I’ve seen a lot of negative reviews but I personally didn’t face any issues. I would totally recommend this one.

Leisure Friends

10/10

Exceptional

06 Oct 2024

Abhinav

I recently had a wonderful stay at this motel. The room was exceptionally clean and well-maintained, making me feel comfortable and at ease. The staff were friendly and accommodating, ensuring a pleasant experience. I was highly impressed with the overall value and comfort provided. I would definitely recommend this motel to anyone looking for a relaxing and enjoyable stay. Thank you for the great experience!

Leisure Friends

10/10

Exceptional

06 Oct 2024

Goutam Aditya

Great stay at a well-maintained and comfortable motel

Business_and_leisure Family_with_children

10/10

Exceptional

05 Oct 2024

Olivia

Nice locations on haigh way exit 85, staff is very friendly, rooms is very cleaned and i would stay there gain!!

2/10

Poor

30 Sep 2024

Karina

The hotel was completely dirty, the floor of the room was black and smelled dirty, we were supposed to be in a non-smoking room and it smelled strongly of cigarettes

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

Larry

It was great stay

Leisure Partner

2/10

Poor

22 Sep 2024

carl

The TV never worked. There were zero amenities. The reception area was completely bare. The pool was closed. The gym was closed. The staff barely spoke English. The keys were tricky. There was actually a used soap in the shower. Never, never, never, never again. And that's being nice.

8/10

Excellent

21 Sep 2024

Laura Marie

Room was large, clean and updated and had all the expected amenities. People working there were friendly. Location was convenient just off I-85. The only negative was that the entrance was always locked and the key card never worked to get in. No one stayed at the front desk and I had to bang loudly and yell to get someone to open the door. If the door is locked for safety, how safe is it that guests can't get in?

10/10

Exceptional

04 Sep 2024

Christina

Great service and clean.

I spent 10 years touring with bands so I’ve stayed in my fair share of Red Roof Inns, you should know what to expect at this price point. Will it be fancy and updated, no. However, this particular one stands out because of the extraordinarily good customer service at the desk and how spotless my room was.

Self

10/10

Exceptional

30 Aug 2024

Dishan

Nice

10/10

Exceptional

24 Aug 2024

Dishan

Nice service

10/10