Name: Motel 6 Charlotte, Nc-Northlake
Address: 4930 Sunset Road, Charlotte Nc, 28269, US

2/10

Poor

12 Jul 2026

Isabella

Incase welcomed by a sign on the door saying it was sull and could accommodate third party reservations. So after a 7 hour drive I was left woth no hotel. No refund. No nothing.

Self

4/10

Poor

12 Jul 2026

Denise

The rooms were overbooked.i reserved my room two weeks ago for check in after 3 with my grandchild when I finally arrived there was no room and 3 other sets of people waiting for reserved rooms in front of us it was late my grandchild was restless and we had over a two hours wait.
But mgmt was as devasted as we were and kept apologizing. It was not there fault the shift before gave up our reserved rooms. Ms Cher and her assistance did all they can to accommodate us. I would like a full refund

Family_with_children

2/10

Poor

23 May 2026

Christina

Room smelled like cigarettes and body odor

4/10

Poor

09 Apr 2026

Ginette

no

Self

10/10

Exceptional

26 Mar 2026

Sanchez

Great

10/10

Exceptional

31 Jan 2026

lewis

Great stay

10/10

Exceptional

28 Dec 2025

lewis

Courteous staff

Business

8/10

Excellent

30 Aug 2025

Christina

This is legit the best motel 6 and probably the only motel 6 I will ever stay at more than one time. It’s actually modern and updated, even the smoking rooms, cause I get so sick of the smoking ones being outdated!! Why even have them if you are gonna do that. The owner is even nice and laid back! He’s so professional for a motel 6 I was amazed. There was a mishap with affirm and the search engine changing wrong date when booked he was even willing to just give me my money back so I could rebook! He then worked hard to make sure I was able to book it again (took multiple calls but he was willing to help). Its near a lot of stores, food, and gas stations!! The only thing I didn’t like is they keep the towels. When I asked they brought me some but it was two very small towels for two people so I know they probably have an issue but if someone is there from out of state like I was from Wi, you may wanna at least ask how many we would like before we get to the room. I need to shower after a long trip and I’m a women and need multiple lol!

Business Partner

10/10

Exceptional

24 Aug 2025

DeAngelo

Great stay

Leisure Self

10/10

Exceptional

16 Aug 2025

DeAngelo

Great stay

Business_and_leisure Self

8/10

Excellent

11 Aug 2025

Malik

Excellent customer service.

Business

6/10

Pleasant

05 Aug 2025

David

When I checked in the receptionist gave me a room that was occupied. I opened the door and someone was sleeping in one bed and the room was trashed. I was given another room and it was mediocre. Patched holes in the walls not painted, refrigerator was nonexistent and the room smelled like the previous guest smoked a bunch of pot in it

Leisure Family

10/10

Exceptional

24 Jul 2025

antonika

TARA the front desk clerk is absolutely amazing! She is very courteous and friendly. She brightens my day and always goes above and beyond what it takes to ensure that my stay is the most pleasurable. She always makes sure that my needs are met no matter what. As long as Tara is employed here, I will definitely recommend this Motel 6 for those who are looking for a nice place to stay while visiting the Charlotte Northlake area.

Business_and_leisure Pet

10/10

Exceptional

16 Jul 2025

lewis

Great

Newly renovated property and exceptional staff

Business

10/10

Exceptional

16 Jul 2025

lewis

Great staff

Always attentive staff and clean property make for a worry free experience time and time again.

Business

10/10

Exceptional

26 Jun 2025

Jabari

Everything

10/10

Exceptional

06 Jun 2025

Shakeyra

Very helpful with information pertaining to stay

Family

8/10

Excellent

22 Feb 2025

Bernard

.

6/10

Pleasant

16 Oct 2024

Monica

There was no microwave or fridge and the remote wouldn't turn the tv

Self

2/10

Poor

10 Sep 2024

Scott

Expedia states rooms come with Microwave and coffee maker. No rooms have Microwave, Coffee maker or a Refrigerator. Day 1, they sent us to a room with extremely soiled floor-stains, gum, food, dust, etc. We complained and the moved us to better room. Day 2, room next to us had a loud party that went on until 1:00am. Day 3, they sent us to another room after we complained. That room had dirty bathroom floor which they came and cleaned. Smoke detector in next room had a dying battery. We told multiple staff but never fixed. Third room still had bugs on floor between furniture and no towel rods. Awful place. They should close and complete renovations, at least before they begin offering rooms.

Leisure Family

2/10

Poor

15 Nov 2018

Edward

awful and rude

never again

4/10

Poor

03 Nov 2018

Verified traveler

Did not know they were renovating I did not want a smoking room had to look for a different room

2/10

Poor

31 Oct 2018

John

They canceled my room a day before I got there. I got there on my arrival date to find out they canceled my room a day before I got there

8/10

Excellent

13 Oct 2018

Mallory

Nice

The girl at the front desk was a sweetheart and the room was nice.

Partner

4/10

Poor

08 Oct 2018

John

Awful experience. My wife is Blind, we were not able to check in a room.

2/10

Poor

07 Oct 2018

Valerie

It was a dump. Construction on the building going on, refuse everywhere, couldn't park near room. Paint peeling from ceiling, AC stopped working, bed very old and discolored, no light by the bathroom sink so you couldn't see anything in the mirror. Breakfast--there was 2 pieces of wheat bread and 4 slices raisin bread, and half a gallon of milk. It was only 8 a.m. Never again. :-(

2/10

Poor

10 Sep 2018

Micheal

Needs to be shut down...under remodel..air not working...health code below 83%

2/10

Poor

08 Sep 2018

Debbie

We arrived and were told they were giving us a smoker room and that all their rooms were smoker rooms I explained my daughter and granddaughter had allergies and we could not accept this room. Expedia contacted the hotel to be able to get our money returned. Listen to the tape of the hotel clerk saying after having sex people smoke in their rooms, made me sick to my stomach. I called Expedia to rebook up a room and was put on hold and never did get them to get us another room in Charlotte. I asked for a supervisor and was again put on hold only to be called and put back on hold. It was a very upsetting experience from the nasty hotel to how Expedia was not helpful, we finally got a hotel room on our own I had my daughter and my 2 small grandchildren with me and was worried about their health considering them going into a smokers room.

2/10

Poor

05 Sep 2018

Verified traveler

The motel was not as advertised. Pictures of motel are out dayed. This motel is OLD AND DIRTY. The manager billy is horrible. The rooms were filthy sheet dirty mold on the walls tub and bathroom were disgusting. Asked for refund and i was told that i could not have a refund. Do not stay here. Please be aware that this motel is nothing like in the pictures.

2/10

Poor

01 Sep 2018

Verified traveler

They assigned the room for me and when I opened the door I found out that there is actually someone already staying . I was schocked! Terrible place to stay and I don’t think it is safe !

2/10

Poor

03 Aug 2018

Terrence

Rudest Staff in the history of hotel stays

The hotel staff was rude and would not allow me to stay at the hotel due to me having a local address even though I had moved away and hadnt have time to update my id. It was really the worst hotel experience I have ever seen in my life.The hotel right next door a Days Inn allowed me to stay no questions asked and even treated me well enough to make up for the rudeness I got at the other hotel. Its really a shame. I stayed at this hotel every time I came to Charlotte but since the rehab and new staff .. I dont think I will ever stay again !!!!!!

2/10

Poor

25 Jul 2018

T

Under construction and disgusting area. Left immediately.

4/10

Poor

15 Jul 2018

Irving

The property was nothing like the ad in the hotel it had soap with one name on it another name on the cups and all the clearly could say was be careful out there this is a bad part and don’t go to that store it’s been several robberies only positive thing I can say is it was clean

6/10

Pleasant

30 Jun 2018

Verified traveler

It is very outdated and is in the process of remodeling. However, it seemed to ne dirty.

6/10

Pleasant

28 Jun 2018

Live

Cheap and bug free

The room was not in outstanding conditions. The table was broke and the lamps were broke. The Paint was chipped in the tub. The mattress had stains and cigarette holes in the comforter.

2/10

Poor

25 Jun 2018

Verified traveler

Not good and not in safe neighborhood. Rooms are terrible

4/10

Poor

25 Jun 2018

Verified traveler

Bathtub needs remodeling, furniture either needs cleaning or refurbished because chair cushions in the room or stained. Lightbulbs needs to be changed ,In the refrigerator in room 247 needs to be replaced.

2/10

Poor

31 May 2018

Verified traveler

Terrible. The room smelled like smoke although i ordered a non-smoking room.

10/10

Exceptional

14 May 2018

Verified traveler

another excellent stay, breakfast was great and the renovations didn't disturb out stay at all.

4/10

Poor

13 May 2018

Verified traveler

Hotel was under construction (not disclosed prior to booking.). The tub was unusable because of peeling. The front desk, when asked, told me all the rooms are like that and offered me a thin towel to put down on the floor of the tub.

2/10

Poor

12 May 2018

Verified traveler

This hotel should be closed due to renovations and changing ownership

2/10

Poor

11 May 2018

Gena R

I tried to check in early but the rooms were not available. When I came back that night and gave them my ID they told me that the reservations had been cancelled by them that morning due the bill was not paid in full. So I rented to more rooms and they charged ma 2 nights at 92.20 per cancellation fee (one night per room booked). I have put in a dispute with my credit card company. but will NEVER stay there again!

Friends

2/10

Poor

07 May 2018

Verified traveler

Horrible - hotel was in part under renovation; staff came into room even with the do not disturb sign on the door and only took towels and trash in bin - no returned towels (those were in the office and had to be retrieved) no real maid service; neighbor had items missing from his room and also had a do not disturb sign when it happened; mildew in the shower, very dingy and not really cleaned; no hot water on the second day ... one of the worst places I’ve ever stayed in - definitely not worth a penny!

2/10

Poor

07 May 2018

Xeen

I would NOT suggest booking this hotel. They reset the keycards for the room every night, so you have to go in the office to get them reactivated. Also, the quality of the room was very poor. There was paint peeling off of the inside of the shower, and the carpet was nasty. If you are concerned about your saftey while traveling, I wouldn’t suggest that you rent a room here. After putting a do not disturb sign on my door, the staff still went in my room to “collect and refresh the linens”...but when I went into my room there were no fresh towels & the curtain to the room had been left open so that everyone outside could see my belongings. When confronted about the horrible service, the staff threatened to call the cops on me. If you do decide to book a room here, watch out for a worker named Billy Adams. He is extremely rude & unqualified for his job. Save yourself some hassle and pay for a hotel room elsewhere.

2/10

Poor

07 May 2018

Andrea

TERRIBLE

DO NOT STAY HERE! The picture advertised are false, they made us stay in a dingy separate building in the back, where I felt extremely unsafe. The manager told us that the cleaners went on strike and made extremely inappropriate comments about them. Luckily I brought my own sheets and blankets because the room was disgusting. The TV was broken and worst of all I had to take FREEZING shower. I briefly considered telling management about my experience to get my money back but its not even worth it after reading everyone else's reviews. Lesson learned, check reviews before you book.

2/10

Poor

07 May 2018

Verified traveler

Worst hotel I’ve stayed in

2/10

Poor

06 May 2018

Ronald

II d8d not stay there the place is like or worst than a yard dog house the lace is in renovation construction waste scattered all around outside the property and in the lobby as well there excuse was hotel eloyes all across the city of Charlotte NC walkeed out definitely need a refund lease

2/10

Poor

04 May 2018

Verified traveler

Disgusting

Room was awful, except the beds were fine. Dirty, dingy, no tissue, just bad.

4/10

Poor

27 Apr 2018

Darren

Disappointing

This location is under renovations, and its much needed. The room is outdated and so are the applinces. The finish on the Tub/shower was peeling off also the paint of the bathroom ceiling was flaking. The location is by the highway, so you hear traffic throughout the night. The pictures on the website are misleading.

2/10

Poor

23 Apr 2018

Verified traveler

Cleanliness was beyond horrible

The pictures are misleading! The sheets smell of smoke and had holes, even though the room said non smoking. Carpet and ceilings were stained all over. The bathroom was covered in mold and dead roaches. Only the location was good for a quick break during a long drive.

2/10

Poor

18 Apr 2018

jorge

There is no way that ever make a reservation at this hotel

6/10

Pleasant

15 Apr 2018

Vestillia

Room 231 the floor into the bathroom was soke and wet and the room smelled bad like mold. Stay away from Room 231.

4/10

Poor

12 Apr 2018

Robert

Dive, Dive Dive!

Pealing wallpaper with mold under it in the bathroom. Non smoking room with stench of smoke.
1/2 the place was under renovation. Should be better once that’s complete. Staff very nice.

2/10

Poor

12 Apr 2018

Caaleb

My whole room floor was flooded after I took a shower. My clothes got wet and they refused to fix the problem of my clothes being wet.

2/10

Poor

07 Apr 2018

Verified traveler

Never never ever will I stay here. We had to switch our room twice. Ac and refrigerator didn’t work i

10/10

Exceptional

01 Apr 2018

Verified traveler

Exceptional staff ... This facility is being remodeled and you'd never know .... GREAT BREAKFAST BAR

6/10

Pleasant

29 Mar 2018

Verified traveler

Convenient hotel going through renovations

Upon arrival it was hard to tell which hotel it was. Saw alot of construction and was unsure if it was fully functional. They said they were remodeling from top to bottom and had limited rooms available at the time. Would have like to have known this upon arrival. The toilet didnt flush properly you had to hold down past the water going all the way out for everything to go down. Took a nice hot shower upon check in and that night the water was luke warm. Very big disappointment. I could work with everything else but hot water is much needed. Other than that the experience was not bad i just would have rather a heads up

6/10

Pleasant

27 Mar 2018

Verified traveler

Gem in the making

This hotel is about to undergo a massive renovation. The staff is awesome. Twice them a smidge of time and this hotel will really shine.

2/10

Poor

27 Mar 2018

Verified traveler

Everything in the hotel was terrible and old

Bathroom was so dirty and none of the electronics work

2/10

Poor

17 Mar 2018

Verified traveler

Roaches!

Partner

2/10

Poor

22 Jan 2018

saeed

better stay in your car rather staying in there

There is nothing good to tell except the patience and kind staff of this hotel.

6/10

Pleasant

14 Jan 2018

Timothy

Ok for location

It was ok. The room was clean but the cover had cigarette holes. For the price of the room could of been better

2/10

Poor

10 Jan 2018

Reaz

Worst hotel! Do not book this hotel!!

The worst hotel I have ever stated! The temperature was 12F and the hotel clerk asked me to do window checkup though she took my ID and credit card. Once i asked the clerk to get in she said its their policy and give my id and credit card back at 2 AM in the morning and ask me to go to different hotel!!!! So I stayed out for 30 minutes as she said there was technical difficulty on her system. Once i got into the room, I saw stain on the wall, nasty bathroom and lets not even talk about the appliances. It's from 80!! Do not book this hotel!! Stay away!!

Family

2/10

Poor

02 Jan 2018

Verified traveler

Terrible. Bad service and dirty

Only one light worked. The tv was broken. There were holes all over the walls. It was the worst hotel room I've ever seen. Plus the front desk people were rude. Dont go

6/10

Pleasant

18 Dec 2017

Verified traveler

Cheap and good loc action. Needs updated. Breakfast was very small.

10/10

Exceptional

14 Dec 2017

Boubacar

My Super Stay at Super 8 Charlotte/Northlake

Excellent Customer Service. First Time Customer and will be a returning one.
Long Distance Truck Driver and Truck Down I went on Hotel.com and fine your facility
Thanks for your excellent service.

2/10

Poor

13 Dec 2017

Verified traveler

the tub could have been cleaner. A little comet never hurts a tub

2/10

Poor

11 Dec 2017

Verified traveler

Bad

Nothing worked shower was cold, refrigerator didn’t work microwave didn’t work toilet won’t flush

4/10

Poor

06 Dec 2017

Verified traveler

Fun with my son

I wanted a staycation with my son. My son loves hotels. I go to many of the hotels in the area. I got there an everything was GREAT!!. I was awaken one night by plaster falling from the ceiling. I did not know want it was at first. The next morning my son shows me where the plaster from the celling fell on some of my stuff. I informed the staff. They were very nonchalant like this type of stuff happens every day.
I can’t believe I wasted my points

Family

2/10

Poor

24 Nov 2017

Daniel

DO NOT STAY HERE! DANGER!

Worst hotel ever

Family

2/10

Poor

16 Nov 2017

Cedric

For anything not human

Mannnnn.......No just one BIGGG NO

Family

6/10

Pleasant

10 Nov 2017

Kevin

Not a Canadian Super 8.

Check in person was rude, could just be nationality but not acceptable either way! No leeway about checking in early! Pay additional 20 for early arrival or come back after 3pm! Rooms were clean, bathrooms especially showers need updating as they were old and seemed dirty. Didn't care about my son with crutches and friend with handicap sticker they still gave us rooms on second floor! Card system for room entry was a pain as your had to retry about 5 times before it would open! Not customer focused and if we didn't book and pay 2 months in advance we would not have stayed!
Not what I expect from Super 8 but I guess standards are higher in Canada!

4/10

Poor

30 Oct 2017

Khiry

No bueno

Gross room

2/10

Poor

27 Oct 2017

Verified traveler

do not stay here

Paid and went to room, terrible dirty, smelled awful. The lady at counter was nice, gave us a refund. No wonder there is a sign taped to the glass window - you had to pay and do paperwork thru that says. \"NO REFUNDS AFTER 15 MINUTES\"

This is one scary hotel,

10/10

Exceptional

26 Oct 2017

ted

Nice big bed

clean, mini fridge,microwave, hot water,continental breakfast,cable tv music/Wi-Fi

2/10

Poor

25 Oct 2017

buddy

Nit the honeymoon

Room wasnt ready the hot thube had yellow coming out of it and the tv didnt work.

2/10

Poor

17 Oct 2017

kish

DIRTY, SMELLY, GROSS! NEVER AGAIN!

My family had to stay there as we evacuated our home for Hurricane Irma. All other hotels were either booked or much too expensive. We were trapped in a room that look like a couple dead bodies were found there. Carpet was filthy, walls were filthy with what appeared to be filled in bullet holes. The bathroom was horrible! I had to clean it myself. I also bought new linen, pillows, and houseshoes for my family. You just can't make this stuff up! I will NEVER stay at ANOTHER MOTEL 8 EVER AGAIN! I'd rather take my chances at home eith a Cat 4 Hurricame!

4/10

Poor

15 Oct 2017

Robert

Bad hotel

Room needed a deep cleaning there was a dust buildup on all the lamp cords behind the night stands the carpet hadn’t been cleaned in who knows how long the parking was tight there was used TVs and toilet in the back of the parking lot along with a Semi trailer blocking part of the parking lot. I would never stay here again and don’t recommend it to anyone.

2/10

Poor

14 Oct 2017

Jari

Not worth your while

Bad location, not a safe neighborhood. Hotel staff was extremely rude to our daughter. Avoid if you can.

2/10

Poor

10 Oct 2017

Verified traveler

The bed was terrible and very uncomfortable!!! The bedding looked stained also!

4/10

Poor

04 Oct 2017

Red2Roll

Not worth it.

Our room was less than expected. The tub was similar in color to the wallpaper and the showerhead did not offer much in the way of a spray since most the water trickled just straight down.

4/10

Poor

28 Sep 2017

Verified traveler

Tv didn't work, plumbing backs up, holes in shower wall with rust!

2/10

Poor

18 Sep 2017

Verified traveler

Bad location

Room was terrible was in bad location sitting to the back
The bathroom was nasty, the refrigerator started smoking and leaving a smoking smell the room phone didn't work to contact from desk when call their number take you to someone who's not up front so had walk up front to let them know about the room front desk person was not there stood there for 20 mins before man arrived and seen as if he didn't care

4/10

Poor

15 Sep 2017

Verified traveler

You get what you pay for!!

Partner

4/10

Poor

11 Sep 2017

PETIT

Terrible hotel, need to renew entirely

This hotel must be closed for a while for engaging works of renovation

The next time i'll travel, i'll choose an other place to sleep.

6/10

Pleasant

05 Sep 2017

Erin

Ok

It was ok I could deal for one night. Defiantly not dir curly near northlake mall. The room was outdated and run down. Did not smell too good. Old school tv. Towels were not very clean. Walls were run down with black marks all over. Furniture had wear and tear. I had my own towels so I could deal but I definitely would not stay again. Also I was charged twice which I did not know was gonna happen so a hold was put on my account and I had to wait until I checked out for it to be credited back to my account.

2/10

Poor

29 Aug 2017

Winfred

HOTEL NOT HEAVEN

I arrived at the Super 8 on Sunset Road in Charlotte, NC, on Friday July 26 about 4 p.m. The desk clerk asked me to check the room to see if was up to standard. I did and it was not. The bathroom tub was peeling and a glance around the room told me it was't very clean. The clerk gave me another key and this room wasn't much better. The tub looked as if someone started refinishing it and quit. i asked if there was anything else available. I was told everything else looked like that room except each was not nonsmoking. I didn't have time to chase down another hotel so I checked in, put my bags in the room and left.
I returned that evening a noticed a dank smell that did not go away. I also noticed stains on the wall that I didn't catch at checkin. Again, for the price, I thought this was going to be about average.
Before checking out Sunday morning I noticed a particularly nasty stain as I as coming out of the bathroom. I believe it was mold.
That was it. I had to complain. This clerk told me to call the manger on Monday. I did. I told him the shower was cold, there was a dank smell, there were stains on the wall and I noticed mold. He was only concerned with the shower, saying no one had complained. He also informed me if I was that bothered I should have left Saturday morning. I have filed a complaint with the home office. DON'T STAY HERE !!!!!!!!!!!!

Family

4/10

Poor

19 Aug 2017

Verified traveler

last minute

could've been better. overall it was quite but the bathroom was disgusting the tub was dirty and it was slippery we couldn't even takea proper shower.

4/10

Poor

15 Aug 2017

Verified traveler

Scary place with rooms that are sold by the hour . Only reason we stayed here was because it was the only room left while PGA championship was going on.

2/10

Poor

15 Aug 2017

mike

Garbage dump

It was horrible disgusting blood on blankets. Ceiling falling down, bathroom was nasty couldn't take a shower because the tub was so soft plus you didn't want to take a shower with the bathroom being so disgusting. I complained to the staff they let me look at 3 other rooms it was very disturbing to see that our first room was the best out of them.

4/10

Poor

26 Jul 2017

Karla

It was a lot of \"activity\" outside the room. Running, cursing, and someone even turned the door knob on our room as if they were attempting to get in.

10/10

Exceptional

30 Jun 2017

Kyle

Good value and price

Clean bed, smelled a bit of frebreeze , easy check on

Family

2/10

Poor

29 Jun 2017

Crystal

It was horrible .. I have never had an experience lik this before .

Family

2/10

Poor

26 Jun 2017

Verified traveler

HORRIBLE!!!!

This was by far the the worst hotel I have ever booked. I paid for 2 nights in advance but I couldn't even stay in the room. The room was dingy, the curtains were half hung, the paint was peeling off the walls and door, the bed linen was dingy and I was afraid of bedbugs. This hotel should be removed from your site.

4/10

Poor

08 Jun 2017

Verified traveler

Very diappointed.

very dirty, paint peeling off walls, and Bath tub was very dirty.
Super 8 hotels I have normally stayed at were great.
This was the worst, and I am not sure if I would pick this chain again.

Family

2/10

Poor

06 Jun 2017

patrick

Where to start...really bad. No TV, no Internet. Deferred maintenance everywhere and lying desk help. Other than that, still bad!

6/10

Pleasant

30 May 2017

Michelle

Met our needs for our stay ..

Last minute booking as our trip went longer ( another night ) , hotel was ok for our over all needs , however I will add it is an older property so shows it age a bit , I didn't expect perfection . I saw nothing so bad that I felt uncomfortable staying here , now or again ...bed, bathroom, wifi , TV, breakfast , heat/air, parking all satisfactory for the price .and we felt safe and comfortable here .

Partner

6/10

Pleasant

24 May 2017

Verified traveler

Decent for the price

Decent hotel for the value. A bit dated but no bugs or dirty linens.

6/10

Pleasant

22 May 2017

JoAnn

Some what satisfied

Employees were very polite and freindly. The room however was a mess, towel rack fallen off the wall. The pilows were very small, almost remind you of s throw pillow. We actually had to go buy pillows.

Family

8/10

Excellent

22 May 2017

Shantia (Tia)

It was ok

It was ok,