Name: Sleep Inn University Place
Address: 8525 N Tryon St., Charlotte, 28262, US

4/10

Poor

03 Aug 2026

Troy

Cheaper prices, ok stay. Nothing to rave about.

2/10

Poor

02 Aug 2026

Josh

Would not stay here again

6/10

Pleasant

02 Aug 2026

Michelle

Front desk staff were not as available as I would have liked (had to wait around 15 minutes for someone to come to the front desk to check in). Other than that, decent stay

2/10

Poor

25 Jul 2026

Tanya

Room was gross the property was so dirty! Listed as smoke free and there is smoking EVERYWHERE, you would not escape the smell. Hair dryer was sparking could have started a fire. Breakfast was okay.

6/10

Pleasant

22 Jul 2026

Jon

Got in late, just after midnight. Computers were down and surprisingly there was a line a people trying to check into their rooms. I don’t fault them for the system being down but sounds like it had been down for a while. Carpet in the room was dirty and shower was small. We stayed to try a new hotel and we won’t be returning to this property.

2/10

Poor

21 Jul 2026

Princess

The hotel looks nothing like the pictures! It was in a very sketchy and unsafe area, there were roaches in the room, the hotel carpet was super nasty, and it smelled terrible! I reported all the broken things in the room to the front desk However, it is close to alot of stores and the staff was very aggressive but helpful except for one housekeeper who was very lazy.

Family

6/10

Pleasant

19 Jul 2026

vicki

Sketchy people hanging around all over. Grown man screaming and cussing in the parking lot. Smell of marijuana.

Family_with_children

10/10

Exceptional

18 Jul 2026

Tiffany

The property was nice but the bathroom didn’t have a door and the door jam could have been cleaner. The bed was too soft but otherwise everything was good.

Self

6/10

Pleasant

14 Jul 2026

Desi

Staff was very nice only complaint I have was I checked in at 6:30 pm the room they gave me was still being clean the next room I got was occupied and the third room was also occupied. I then finally got a room the rest of the stay was good .

Self

6/10

Pleasant

12 Jul 2026

Betty

The breakfast made me sick, expired food, smoking, look like hood type of hotel, sheets itchy

Family_with_children

4/10

Poor

12 Jul 2026

Jonathan

The clerk seemed with having to do the task of checking us into the hotel. The cleaning staff was loud and rude early in the morning. They left large trash cans in the hallway over night. Breakfast was disgusting. Runny watery eggs, no coffee, and very little of anything. Homeless people hanging out outside the hotel. Beds were worn out in the rooms. Rooms were small. The shower floor moved when you moved around in the shower.
We will never stay here again.

Family_with_children

6/10

Pleasant

11 Jul 2026

Lindsey

Had hard time getting clean towels and wash cloth when asked for more

2/10

Poor

04 Jul 2026

Seung il

the worst dirt. No sound insulation.

Self

10/10

Exceptional

29 Jun 2026

Winona

This is my fourth stay at this hotel. It's always clean despite it showing its age
and obvious wear and tear mostly in the bathroom with regard to the caulking
and water seal around the shower and floor and I've never seen any mold anywhere.
I am looking forward to a transition away from carpet. Beds were clean and
comfortable. I always fumble with the pillows but they are good. Mom said they
were too soft. For me, they were just right.
Front desk staff were amazing! Nice, polite, answered all our questions, and made
excellent restaurant recommendations. The coffee and tea were freshly brewed with
one of the staff asking my mom to wait as she was getting ready to brew fresh tea.
Mom said it was very good. The breakfast items were pretty standard. Yogurt, waffles
(freshly made), cereal, biscuits and gravy, etc.
Our only complaint was pool access. There was no easy way to access it. The exit
closest to the pool was marked as \"Emergency Exit Only\" leaving you the option of
going out the front door (through a very heavily used smoking area) and around the
hotel or out the exit at the opposite end of the hotel furthest from the pool and
walking the length of the hotel to get to it. As my mom was with us, I made sure to
book this one so she could get in after driving all day. The thunderstorm is the only
thing that made it negligible.

Otherwise, a great place to stay for the money.

Family

10/10

Exceptional

16 Jun 2026

Sabrina

This place is not clean. The hair dryer, coffee maker or safe worked. The room was dirty, the hallways were dirty and the breakfast was not fresh. I would not recommend this place to anyone.

6/10

Pleasant

14 Jun 2026

Siatta

Clean bathroom & carpet, carpet too sticky. Breakfast pretty good

4/10

Poor

12 Jun 2026

Amber

Room was very dirty!! Shower didn’t look like it was cleaned whatsoever, the bathroom door wouldn’t even close correctly do to it being broken. The night stand had something spilled on it, the phone didn’t even work at first. Definitely won’t be staying here again.

Friends

10/10

Exceptional

07 Jun 2026

Mary Ann

The check-in was less than six minutes. Very smooth. The room was nice and clean and very cool. The breakfast the next morning was very good. The whole day was excellent.

Partner

8/10

Excellent

02 Jun 2026

Crystal

Every one was nice

Family

6/10

Pleasant

01 Jun 2026

Shane

It was ok but the carpet was sticky and gross and overall just not clean. Definitely bring sandals or something to walk on in the room. Felt very dirty. But it was cheap so I guess that's what you get.

Business

4/10

Poor

01 Jun 2026

Kolette

The property was dated, the night staff didn’t want to provide a roll of tissue, they don’t offer pack-n-play. They have made up rules that they call “policy” but when you ask for a copy or we link, they cannot produce. It’s not worth the money

Family_with_children

10/10

Exceptional

31 May 2026

Simona

Everything was perfect no complaints here

4/10

Poor

27 May 2026

Jake

Definitely a 2 star hotel. Staff was great. But the hotel was very poor. Trash still in my room from previous guests. Stains in the walls, remote control was missing batteries, etc.

Self

10/10

Exceptional

20 May 2026

Debby

We had a one night stay while traveling from Miami to New York. Check in was quick and easy. The staff were helpful and friendly. Our room was clean with the essentials needed. The included breakfast was good. We would definitely stay again.

Partner

6/10

Pleasant

18 May 2026

Jennifer

Very dated, fairly clean, close to the event we were attending.

Partner

4/10

Poor

16 May 2026

Chantay

The first evening going into room was ok. The next 2 days ask for cleanup didn’t get it.Did request Thursday and Friday was told was on the list and when came back in evening time it wasn’t done. No towels no trash change was told again last night would be today (check out day). When spoke to someone tdy I was asked why I didn’t say something before I did inform her I did. Also there was snacks,food,personal stuff in one of the drawers which I didn’t notice because don’t use. I was question on that also why I waited 3 days. The breakfast was kind of ok 1 day but you may have better service at homeless shelter. I did get 1 day credited back to me and was told again it will be clean today. Which again I was leaving tdy

Self

8/10

Excellent

14 May 2026

Vandora

Upon our arrival we were greeted so warmly and enthusiastically. Check in took all of seven minutes!

The first room we were assigned wasn’t up to our standards. However, the front desk immediately apologized and changed our room and that room was really nice!

The 24 hour coffee bar was a delight and I would choose to stay here again!

Partner

6/10

Pleasant

02 May 2026

Keisha

Too many people hanging out on the property. Seemed a little unsafe

Family_with_children

4/10

Poor

30 Apr 2026

Rochelle

An absolute chaos with people drunk, loud, and partying on the property.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

johnny

I really like the room. good price for a good room.

Self

4/10

Poor

17 Apr 2026

Angela

The room was not very clean. The breakfast was surprisingly great, but the floor was so sticky, I had to wash the syrup off the bottom of my shoes after eating in the dining space.

Family

10/10

Exceptional

14 Apr 2026

donald

Z1AW

8/10

Excellent

23 Mar 2026

Agari

Overalls pretty good. The shower is nice, good water pressure and hot water.

Partner

2/10

Poor

16 Mar 2026

Stephen

Just broken

10/10

Exceptional

04 Mar 2026

Veda

Thanks to Kristi, I had a place to stay in a time of need. This hotel will always be the hotel I choose when I come visit NC! Great staff waffles were good also!

Self

8/10

Excellent

13 Feb 2026

prince

The mid shift front desk person (Michelle) was and is amazing. Super helpful and always available to help with anything I needed.

Business

10/10

Exceptional

04 Feb 2026

Lona

Easy check in. Our room was already for us. Friendly staff, good breakfast, clean rooms and well supplied for your needs. Great water pressure.

8/10

Excellent

20 Jan 2026

Kai

Easy check in-out, clean room, comfortable bed, good location, friendly staff.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Melanie

All qas nice clean and ready

2/10

Poor

19 Dec 2025

Ernest

Put in new carpet. Existing carpet is sticky and smells like dog urine.
Get rid of homeless people hanging around front entrance and parking lot.

Business

10/10

Exceptional

26 Nov 2025

Markasia

It was amazing slept comfortable room clean

Partner

10/10

Exceptional

16 Nov 2025

Wilson

The stars was wonderful great stay

10/10

Exceptional

08 Nov 2025

Kristen

Clean rooms. Friendly staff. Hot breakfast.

2/10

Poor

06 Nov 2025

Joseph

Noone was working the front desk when I checked in. The shower leaked which was clearly causing mold to grow in the bathroom. Hot water was hit or miss. The air conditioner only worked sometimes and was extremely loud. Some of the lights were also not operational. The floor was clearly not vacuumed for awhile. I will not be booking here again. This was not an ideal stay for the price.

Business Self

6/10

Pleasant

01 Nov 2025

Fernando

Was in town for a Bridge Tournament. The hotel was convenient, but was quite dated and tired. Breakfast was below average and everything in the room was quite old and in its last legs

Self

8/10

Excellent

01 Nov 2025

Dwight

Pretty alright

Leisure

2/10

Poor

27 Oct 2025

Brandon

I do want to say the customer service was excellent. When I first pulled up it was about 10 homelessness people gathered together. I got my room it was a guy standing outside yelling, clearly in drugs. The rooms wasn’t clean, it was crumbs on the covers. I didn’t feel safe at all.

Leisure Self

4/10

Poor

25 Oct 2025

Leah

The lobby smelled of old/habitual cigarette smoke when we arrived. We checked in, went to the room and the general area outside the room, as well as inside the room smelled of natural gas. We were given another room. The second room had a terrible smell as well, but not of gas, just a bad smell. The place is generally filthy with the lampshades by the bed being dirty and having what looked like dried blood on one. The bathroom wall also appeared to have some blood on it. We immediately checked out, losing 100% of what we paid for the room.

Not the fault of the hotel, but there was a shirtless, shoeless man shuffling around outside who wandered into the lobby as we arrived. I'm not sure if he, or others with nowhere else to go are often there, but the hotel didn't seem to be in a great area.

I will say that the front desk staff were very pleasant and greeted us immediately when we entered. But the property itself is rather disgusting.

Leisure Family

8/10

Excellent

19 Oct 2025

Brooke

It’s was a chill area to stay

Leisure Partner

10/10

Exceptional

16 Oct 2025

Jennifer

My daughters liked the hotel, the only bad thing was at check in Hotels.com did NOT send the verification for room reservation/payment and it was CROWDED in a town with trafficking and my girls were NOT safe and had to wait 3 hours for their room. Also, if you could keep in mind gluten free/sugar free options that'd be great for breakfast. Great stay once they got in.

Friends_and_family Friends

6/10

Pleasant

06 Oct 2025

Berner

I got my room in the fifth floor I was disappointed the smell of weed was so strong I!!! I could smell it in the hallway!!

6/10

Pleasant

06 Oct 2025

Luis

Good for 1 or 2 nights. The hotel could use some renovations, dirty carpets and stuff like that.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Alecs

Comfy, clean and great location for places to eat and the concert was only 2 miles away at PNC

Partner

2/10

Poor

27 Sep 2025

Keith

STEER CLEAR OF THIS AND ALL CHOICE HOTELS

Booked this location by mistake and IMMEDIATELY asked hotels.com to cancel the booking so i could book a hotel closer to my relatives in Charlotte, NC. The hotel REFUSED to grant the refund for a room i never used. Less than 45 minutes old reservation, it was early in the day and it wasn't hurting the hotel for me to cancel. There are many other choices in hotels, stay away from anything owned by Choice because they do not give a rats ass about the customer, that includes YOU.

Self

4/10

Poor

21 Sep 2025

Daryl

Disappointing but tolerable.

Easy to find and a good location for food and activities. Comfortable bed and appliances worked well. However,
the hotel is renovated old building but still showed ware that could easily be address, ie. shower lever missing, rust on metal bath surfaces, shower wand deteriorated, shower light/tub inop, a/c unit separating from the mounting.
As a non-smoking establishment the smell of cigarettes was ever present in the hall and the room somewhat. I opened the window for an hour to flush the air out and I discovered a cigarette butt in the window slide track.
I will consider this my last choice for future visits to the Charlotte university city area.
Staff was courteous, and professional.

Partner

10/10

Exceptional

07 Sep 2025

Kingspride

Great Place!

6/10

Pleasant

07 Sep 2025

David

The room was clean for an older hotel but did not smell good. Every time I left the room, the hallway smelled of weed.

Leisure Family

10/10

Exceptional

22 Aug 2025

Lesley

Nice. Just slept after concert.

8/10

Excellent

14 Aug 2025

marcenia

The process of checking in went smoothly. However my bathroom was not cleaned. There was an open soap left in the bathroom.

2/10

Poor

13 Aug 2025

Patricia

Dirty

Leisure Family

4/10

Poor

11 Aug 2025

Alexandria

The carpet was so dirty that we had to go buy slippers our first night because our white socks had turned a gross shade of brown after walking on it for a couple of hours. Pretty sure there was some blood on our bathroom door. The sink was leaving from the base of the faucet. Our whole floor smelled like a mix of stale tobacco and weed smoke. But no bed bugs and it was cheap and quiet enough so sleep! Staff were nice and there was plenty of parking.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Ann

Clean & Friendly place to stay!

Our stay here was great! Friendly staff, clean rooms, good breakfast, easy check in and out.

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

William

Our assigned room hadn't yet been housekept, so we had to go back down to the front desk with all our stuff to get a new room assignment.

Also, there were some very loud guests who decided to have a party at the pool just below our room window at about 3am.

Leisure Partner

6/10

Pleasant

08 Aug 2025

Jorge

N

8/10

Excellent

07 Aug 2025

Jose

Loved the place. The staff is the biggest highlight, you're not going to a fancy hotel, but the staff will make sure your stay is comfortable and it's not lacking.

The pool is in an incredible condition, and the area around is filled with things to do.

Leisure Family_with_children

6/10

Pleasant

04 Aug 2025

Michelle

May give it a second chance

The staff was VERY pleasant to work with and very professional. The bed comfort was okay but the room wasn’t cleaned well and was a little run down.
The room wasn’t as insulated from noise as well as we are use to. We heard a few colorful conversations from outside.
The hotel staff adequately shared their safety procedures and I think they do a great job.
The hotel itself and the staff were fine. We may have just attended on a weekend with others who are just louder than we are use to.

Friends_and_family Family

2/10

Poor

21 Jul 2025

Nadia

People smoke drugs everywhere and bed bugs on beds

4/10

Poor

08 Jul 2025

Hong

kid making loud noise and running in hallway at 2am

Leisure Self

8/10

Excellent

30 Jun 2025

Stephanie

ProseThe location was great the train is a short walk away there are many restaurants in walking distance also a pharmacy the breakfast was fair cons they ran out of syrup but they did have some the next morning they only had one egg option witch was scrambled no boiled also there is a Walmart shopping center a three minutedrive

10/10

Exceptional

29 Jun 2025

Kimberly

Nice

8/10

Excellent

28 Jun 2025

Zachary

It was really good

Leisure Family

8/10

Excellent

24 Jun 2025

Dahzir

Location and staff were very pleasant

Business_and_leisure Partner

10/10

Exceptional

08 Jun 2025

Maria

Uncomfortable bed everything is old mattress is falling apart

Self

2/10

Poor

04 Jun 2025

Sabrina

Stayed two nights and had to change the room three times. First room in second floor and the entire hallway smelled like cat pee and pot.
Second room smelled heavily like smoke. Even though the hotel claims to be smoke free we found some ash on the window board - smell was everywhere (furnitures, carpet, walls - everywhere). Asked for a new room and finally got one that didn’t smell. Had some restless nights because someone was arguing in the middle of the night in front of my room for hours. Walls are thin and the hotel is not the cleanest. Staff was okay. Breakfast did not look nice so we went out for breakfast.
Will never book with SleepIn again - worst hotel experience ever and an imposition for families with small kids - no thank you.

Leisure Family_with_children

4/10

Poor

02 Jun 2025

Vanessa

Had a melding mildew order through out the place too much money 4 that ,plus had a lot of odd people staying 4 that kind of money

Self

8/10

Excellent

01 Jun 2025

Robert

It was what I expected for the price, just a place to sleep after a late concert. Staff were professional and personable.
I had room 513. There is a spot in the floor by the desk where the floor is rotted under the carpet. I could feel the wood give when I stepped on it. No one was at the desk when we checked out so could not tell anyone.

Leisure Family

6/10

Pleasant

26 May 2025

tina

The bedding was clean along with the bathroom but everything else’s in the room needed wiped down. The outside of the fridge was dirty. A simple wipe down would’ve made my stay better!

Leisure Family

8/10

Excellent

19 May 2025

ASHLEIGH

Satisfied with my stay! I arrived several hours early and they accommodated my early check-in, which was a life-saver since I was exhausted. The room was clean, breakfast was pretty good, and hotel was in walking distance to several food options. Only disappointment was the floors in room felt like they could've been cleaned a bit better, racks for towel was unstable, paint in room needed a proper touchup, and pool was under-maintenance. Other than that, price was very good for a weekend where most hotels were fully booked throughout town.

Business Self

6/10

Pleasant

19 May 2025

Stacey

Location was good. Had a bad smell everywhere. People were nice.

Leisure Self

6/10

Pleasant

19 May 2025

Verified traveler

Decent, wish the pool was open.

Pool was drained and furniture was well wornbut everything was clean. A little outdated by today's standard. Biggest complaint was lack of noise isolation. we could hear everything going on outside our room.

Partner

2/10

Poor

15 May 2025

Javier

Too noisy, not great maintenance and cleaning.

Business_and_leisure Family_with_children

6/10

Pleasant

13 May 2025

Erin

Stayed for a concert and getting there was super quick and easy and convenient! The building was definitely older and had a few issues (the bathroom door was off and would stick/wouldn’t open after you pulled it shut) but overall, not a bad trip!

Leisure Friends

4/10

Poor

12 May 2025

Verified traveler

Not clean

The room was dirty, with sticky places on the carpet and hairs on the bedding. The bathroom door was a pocket door that was stuck inside the wall, could not be closed. We reported that to head of housekeeping, who happened to be in the hall. No one ever came to look at that issue. One outlet in the entire room worked, the coffee maker did not work, and there were 3 dead lightbulbs. The breakfast area was extremely sticky, both floors and tables. All in all not a pleasant experience.

Partner

8/10

Excellent

09 May 2025

Dickson

water leaking from the bathroom

Leisure Family_with_children

6/10

Pleasant

09 May 2025

Marisol

There was cigarette and weed smoke smelling all through the hallway.

Business Family

8/10

Excellent

06 May 2025

Llewellyn

Property overall in a great location great room, on the day of departure no hot water had to take a cold shower.

Business_and_leisure Self

6/10

Pleasant

02 May 2025

Kym

It was a reasonable place to stay

8/10

Excellent

01 May 2025

Roberto

-

Leisure Family

4/10

Poor

28 Apr 2025

Nancy

My room stunk of smoke , the air conditioning was noisy . The pocket door for the bathroom was rotting at the bottom and filthy and I couldn’t close it . Terrible room

Leisure

8/10

Excellent

13 Apr 2025

Everett

It's what you expect

It was fine, typical of the price range. The room was relatively small but decently laid out, the shower was very large and nice, but the AC really didn't get very cold. Decently crowded, which I was a little surprised about, and the normal odd smells in the hallway, but overall, about us expected. I would stay again for the price.

Business

4/10

Poor

13 Apr 2025

Jeremiah

Wasn't the best and didn't stay out hole time

Partner

4/10

Poor

07 Apr 2025

Brandee

Very dirty

4/10

Poor

30 Mar 2025

Udhayakumar

Untidy

Leisure Family

8/10

Excellent

13 Mar 2025

Verified traveler

Overall good stay

It was a nice visit overall! Not bad for price either

Partner

4/10

Poor

01 Mar 2025

Shannon

I was disappointed with my stay overall. There was a profuse smell of marijuana when I got out of my car and also throughout the hotel. There were people sleeping in their cars in the parking lot as well. I was looking forward to the continental breakfast, but nothing was available. The chairs were still stacked on the tables. I tried to get some ice from the lobby, but the machine didn't work. The bathroom and room was pretty clean and there was a fridge and microwave. When I got in the shower, the bar holding the handheld sprayer came off of the wall completely and the hose that was connected was black with the covering falling off.

Leisure Self

8/10

Excellent

23 Feb 2025

TRAVIS

Overall ok

Business_and_leisure Family

4/10

Poor

27 Jan 2025

Nick

It served a purpose. Shower head had a bad leak. Bed was comfortable.

6/10

Pleasant

12 Nov 2024

Jay

Staff was friendly but you need to bring your on washcloths. First time ever staying in a hotel that didn’t have enough washcloths for you to bathe had to use hand towels.

Friends_and_family Family

8/10

Excellent

12 Nov 2024

Jeffery

It is a average place to stay for the price.

8/10

Excellent

27 Oct 2024

Duston

Great