Sleep Inn University Place

United States , Charlotte - NC
CHARLOTTE, 8525 N Tryon St.
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100 reviews shown

10/10

Exceptional

04 Mar 2026

Veda

Thanks to Kristi, I had a place to stay in a time of need. This hotel will always be the hotel I choose when I come visit NC! Great staff waffles were good also!

Self

8/10

Excellent

13 Feb 2026

prince

The mid shift front desk person (Michelle) was and is amazing. Super helpful and always available to help with anything I needed.

Business

10/10

Exceptional

04 Feb 2026

Lona

Easy check in. Our room was already for us. Friendly staff, good breakfast, clean rooms and well supplied for your needs. Great water pressure.

8/10

Excellent

20 Jan 2026

Kai

Easy check in-out, clean room, comfortable bed, good location, friendly staff.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Melanie

All qas nice clean and ready

2/10

Poor

19 Dec 2025

Ernest

Put in new carpet. Existing carpet is sticky and smells like dog urine.
Get rid of homeless people hanging around front entrance and parking lot.

Business

10/10

Exceptional

26 Nov 2025

Markasia

It was amazing slept comfortable room clean

Partner

10/10

Exceptional

16 Nov 2025

Wilson

The stars was wonderful great stay

10/10

Exceptional

08 Nov 2025

Kristen

Clean rooms. Friendly staff. Hot breakfast.

2/10

Poor

06 Nov 2025

Joseph

Noone was working the front desk when I checked in. The shower leaked which was clearly causing mold to grow in the bathroom. Hot water was hit or miss. The air conditioner only worked sometimes and was extremely loud. Some of the lights were also not operational. The floor was clearly not vacuumed for awhile. I will not be booking here again. This was not an ideal stay for the price.

Business Self

6/10

Pleasant

01 Nov 2025

Fernando

Was in town for a Bridge Tournament. The hotel was convenient, but was quite dated and tired. Breakfast was below average and everything in the room was quite old and in its last legs

Self

8/10

Excellent

01 Nov 2025

Dwight

Pretty alright

Leisure

2/10

Poor

27 Oct 2025

Brandon

I do want to say the customer service was excellent. When I first pulled up it was about 10 homelessness people gathered together. I got my room it was a guy standing outside yelling, clearly in drugs. The rooms wasn’t clean, it was crumbs on the covers. I didn’t feel safe at all.

Leisure Self

4/10

Poor

25 Oct 2025

Leah

The lobby smelled of old/habitual cigarette smoke when we arrived. We checked in, went to the room and the general area outside the room, as well as inside the room smelled of natural gas. We were given another room. The second room had a terrible smell as well, but not of gas, just a bad smell. The place is generally filthy with the lampshades by the bed being dirty and having what looked like dried blood on one. The bathroom wall also appeared to have some blood on it. We immediately checked out, losing 100% of what we paid for the room.

Not the fault of the hotel, but there was a shirtless, shoeless man shuffling around outside who wandered into the lobby as we arrived. I'm not sure if he, or others with nowhere else to go are often there, but the hotel didn't seem to be in a great area.

I will say that the front desk staff were very pleasant and greeted us immediately when we entered. But the property itself is rather disgusting.

Leisure Family

8/10

Excellent

19 Oct 2025

Brooke

It’s was a chill area to stay

Leisure Partner

10/10

Exceptional

16 Oct 2025

Jennifer

My daughters liked the hotel, the only bad thing was at check in Hotels.com did NOT send the verification for room reservation/payment and it was CROWDED in a town with trafficking and my girls were NOT safe and had to wait 3 hours for their room. Also, if you could keep in mind gluten free/sugar free options that'd be great for breakfast. Great stay once they got in.

Friends_and_family Friends

6/10

Pleasant

06 Oct 2025

Berner

I got my room in the fifth floor I was disappointed the smell of weed was so strong I!!! I could smell it in the hallway!!

6/10

Pleasant

06 Oct 2025

Luis

Good for 1 or 2 nights. The hotel could use some renovations, dirty carpets and stuff like that.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Alecs

Comfy, clean and great location for places to eat and the concert was only 2 miles away at PNC

Partner

2/10

Poor

27 Sep 2025

Keith

STEER CLEAR OF THIS AND ALL CHOICE HOTELS

Booked this location by mistake and IMMEDIATELY asked hotels.com to cancel the booking so i could book a hotel closer to my relatives in Charlotte, NC. The hotel REFUSED to grant the refund for a room i never used. Less than 45 minutes old reservation, it was early in the day and it wasn't hurting the hotel for me to cancel. There are many other choices in hotels, stay away from anything owned by Choice because they do not give a rats ass about the customer, that includes YOU.

Self

4/10

Poor

21 Sep 2025

Daryl

Disappointing but tolerable.

Easy to find and a good location for food and activities. Comfortable bed and appliances worked well. However,
the hotel is renovated old building but still showed ware that could easily be address, ie. shower lever missing, rust on metal bath surfaces, shower wand deteriorated, shower light/tub inop, a/c unit separating from the mounting.
As a non-smoking establishment the smell of cigarettes was ever present in the hall and the room somewhat. I opened the window for an hour to flush the air out and I discovered a cigarette butt in the window slide track.
I will consider this my last choice for future visits to the Charlotte university city area.
Staff was courteous, and professional.

Partner

10/10

Exceptional

07 Sep 2025

Kingspride

Great Place!

6/10

Pleasant

07 Sep 2025

David

The room was clean for an older hotel but did not smell good. Every time I left the room, the hallway smelled of weed.

Leisure Family

10/10

Exceptional

22 Aug 2025

Lesley

Nice. Just slept after concert.

8/10

Excellent

14 Aug 2025

marcenia

The process of checking in went smoothly. However my bathroom was not cleaned. There was an open soap left in the bathroom.

2/10

Poor

13 Aug 2025

Patricia

Dirty

Leisure Family

4/10

Poor

11 Aug 2025

Alexandria

The carpet was so dirty that we had to go buy slippers our first night because our white socks had turned a gross shade of brown after walking on it for a couple of hours. Pretty sure there was some blood on our bathroom door. The sink was leaving from the base of the faucet. Our whole floor smelled like a mix of stale tobacco and weed smoke. But no bed bugs and it was cheap and quiet enough so sleep! Staff were nice and there was plenty of parking.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Ann

Clean & Friendly place to stay!

Our stay here was great! Friendly staff, clean rooms, good breakfast, easy check in and out.

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

William

Our assigned room hadn't yet been housekept, so we had to go back down to the front desk with all our stuff to get a new room assignment.

Also, there were some very loud guests who decided to have a party at the pool just below our room window at about 3am.

Leisure Partner

6/10

Pleasant

08 Aug 2025

Jorge

8/10

Excellent

07 Aug 2025

Jose

Loved the place. The staff is the biggest highlight, you're not going to a fancy hotel, but the staff will make sure your stay is comfortable and it's not lacking.

The pool is in an incredible condition, and the area around is filled with things to do.

Leisure Family_with_children

6/10

Pleasant

04 Aug 2025

Michelle

May give it a second chance

The staff was VERY pleasant to work with and very professional. The bed comfort was okay but the room wasn’t cleaned well and was a little run down.
The room wasn’t as insulated from noise as well as we are use to. We heard a few colorful conversations from outside.
The hotel staff adequately shared their safety procedures and I think they do a great job.
The hotel itself and the staff were fine. We may have just attended on a weekend with others who are just louder than we are use to.

Friends_and_family Family

2/10

Poor

21 Jul 2025

Nadia

People smoke drugs everywhere and bed bugs on beds

4/10

Poor

08 Jul 2025

Hong

kid making loud noise and running in hallway at 2am

Leisure Self

8/10

Excellent

30 Jun 2025

Stephanie

ProseThe location was great the train is a short walk away there are many restaurants in walking distance also a pharmacy the breakfast was fair cons they ran out of syrup but they did have some the next morning they only had one egg option witch was scrambled no boiled also there is a Walmart shopping center a three minutedrive

10/10

Exceptional

29 Jun 2025

Kimberly

Nice

8/10

Excellent

28 Jun 2025

Zachary

It was really good

Leisure Family

8/10

Excellent

24 Jun 2025

Dahzir

Location and staff were very pleasant

Business_and_leisure Partner

10/10

Exceptional

08 Jun 2025

Maria

Uncomfortable bed everything is old mattress is falling apart

Self

2/10

Poor

04 Jun 2025

Sabrina

Stayed two nights and had to change the room three times. First room in second floor and the entire hallway smelled like cat pee and pot.
Second room smelled heavily like smoke. Even though the hotel claims to be smoke free we found some ash on the window board - smell was everywhere (furnitures, carpet, walls - everywhere). Asked for a new room and finally got one that didn’t smell. Had some restless nights because someone was arguing in the middle of the night in front of my room for hours. Walls are thin and the hotel is not the cleanest. Staff was okay. Breakfast did not look nice so we went out for breakfast.
Will never book with SleepIn again - worst hotel experience ever and an imposition for families with small kids - no thank you.

Leisure Family_with_children

4/10

Poor

02 Jun 2025

Vanessa

Had a melding mildew order through out the place too much money 4 that ,plus had a lot of odd people staying 4 that kind of money

Self

8/10

Excellent

01 Jun 2025

Robert

It was what I expected for the price, just a place to sleep after a late concert. Staff were professional and personable.
I had room 513. There is a spot in the floor by the desk where the floor is rotted under the carpet. I could feel the wood give when I stepped on it. No one was at the desk when we checked out so could not tell anyone.

Leisure Family

6/10

Pleasant

26 May 2025

tina

The bedding was clean along with the bathroom but everything else’s in the room needed wiped down. The outside of the fridge was dirty. A simple wipe down would’ve made my stay better!

Leisure Family

8/10

Excellent

19 May 2025

ASHLEIGH

Satisfied with my stay! I arrived several hours early and they accommodated my early check-in, which was a life-saver since I was exhausted. The room was clean, breakfast was pretty good, and hotel was in walking distance to several food options. Only disappointment was the floors in room felt like they could've been cleaned a bit better, racks for towel was unstable, paint in room needed a proper touchup, and pool was under-maintenance. Other than that, price was very good for a weekend where most hotels were fully booked throughout town.

Business Self

6/10

Pleasant

19 May 2025

Stacey

Location was good. Had a bad smell everywhere. People were nice.

Leisure Self

6/10

Pleasant

19 May 2025

Verified traveler

Decent, wish the pool was open.

Pool was drained and furniture was well wornbut everything was clean. A little outdated by today's standard. Biggest complaint was lack of noise isolation. we could hear everything going on outside our room.

Partner

2/10

Poor

15 May 2025

Javier

Too noisy, not great maintenance and cleaning.

Business_and_leisure Family_with_children

6/10

Pleasant

13 May 2025

Erin

Stayed for a concert and getting there was super quick and easy and convenient! The building was definitely older and had a few issues (the bathroom door was off and would stick/wouldn’t open after you pulled it shut) but overall, not a bad trip!

Leisure Friends

4/10

Poor

12 May 2025

Verified traveler

Not clean

The room was dirty, with sticky places on the carpet and hairs on the bedding. The bathroom door was a pocket door that was stuck inside the wall, could not be closed. We reported that to head of housekeeping, who happened to be in the hall. No one ever came to look at that issue. One outlet in the entire room worked, the coffee maker did not work, and there were 3 dead lightbulbs. The breakfast area was extremely sticky, both floors and tables. All in all not a pleasant experience.

Partner

8/10

Excellent

09 May 2025

Dickson

water leaking from the bathroom

Leisure Family_with_children

6/10

Pleasant

09 May 2025

Marisol

There was cigarette and weed smoke smelling all through the hallway.

Business Family

8/10

Excellent

06 May 2025

Llewellyn

Property overall in a great location great room, on the day of departure no hot water had to take a cold shower.

Business_and_leisure Self

6/10

Pleasant

02 May 2025

Kym

It was a reasonable place to stay

8/10

Excellent

01 May 2025

Roberto

Leisure Family

4/10

Poor

28 Apr 2025

Nancy

My room stunk of smoke , the air conditioning was noisy . The pocket door for the bathroom was rotting at the bottom and filthy and I couldn’t close it . Terrible room

Leisure

8/10

Excellent

13 Apr 2025

Everett

It's what you expect

It was fine, typical of the price range. The room was relatively small but decently laid out, the shower was very large and nice, but the AC really didn't get very cold. Decently crowded, which I was a little surprised about, and the normal odd smells in the hallway, but overall, about us expected. I would stay again for the price.

Business

4/10

Poor

13 Apr 2025

Jeremiah

Wasn't the best and didn't stay out hole time

Partner

4/10

Poor

07 Apr 2025

Brandee

Very dirty

4/10

Poor

30 Mar 2025

Udhayakumar

Untidy

Leisure Family

8/10

Excellent

13 Mar 2025

Verified traveler

Overall good stay

It was a nice visit overall! Not bad for price either

Partner

4/10

Poor

01 Mar 2025

Shannon

I was disappointed with my stay overall. There was a profuse smell of marijuana when I got out of my car and also throughout the hotel. There were people sleeping in their cars in the parking lot as well. I was looking forward to the continental breakfast, but nothing was available. The chairs were still stacked on the tables. I tried to get some ice from the lobby, but the machine didn't work. The bathroom and room was pretty clean and there was a fridge and microwave. When I got in the shower, the bar holding the handheld sprayer came off of the wall completely and the hose that was connected was black with the covering falling off.

Leisure Self

8/10

Excellent

23 Feb 2025

TRAVIS

Overall ok

Business_and_leisure Family

4/10

Poor

27 Jan 2025

Nick

It served a purpose. Shower head had a bad leak. Bed was comfortable.

6/10

Pleasant

12 Nov 2024

Jay

Staff was friendly but you need to bring your on washcloths. First time ever staying in a hotel that didn’t have enough washcloths for you to bathe had to use hand towels.

Friends_and_family Family

8/10

Excellent

12 Nov 2024

Jeffery

It is a average place to stay for the price.

8/10

Excellent

27 Oct 2024

Duston

Great

6/10

Pleasant

25 Oct 2024

Alissa

This property could use a face lift, while our sheets, bedding, and towels were clean the over all condition of the property displayed wear and tear.
The parking lot routinely smelled of weed and became a hang out in the late hours for random people.
also the walls are amazingly thin making loud neighbors even more bothersome.
i cannot reccomend.

Leisure Family

2/10

Poor

23 Oct 2024

Lanette Rochelle

I've stayed at a lot of hotels for work. This was asking the worst if not the worst. The property was run down and poorly maintained. There was plaster peeling everywhere. There was a molded coffee packet in the coffee maker. The property was dingy, dirty, and in need of being rehabbed. The one bright spot was the friendly and attentive staff.

Leisure Self

10/10

Exceptional

12 Oct 2024

Jennifer

The staff was very nice and house keeping

Leisure Self

4/10

Poor

05 Oct 2024

Austin

Room smelled like smoke and there was a large gathering in front of the building that looked sketchy.

Business Friends

2/10

Poor

03 Oct 2024

Hannah

We didn’t even stay the night and were charged for the whole night. We asked for a nonsmoking room and the whole hotel smelled like smoke. The area of town wasn’t the best. We had our kids with us and didn’t feel safe staying there.

Business_and_leisure Family_with_children

6/10

Pleasant

30 Sep 2024

Bryan

Dog pee

The room smelled like dog pee and it smelled that way the entire night. I would never send anybody to this hotel And there were no vending machines or places to get ice

8/10

Excellent

24 Sep 2024

david

Room was very dusty

Partner

4/10

Poor

20 Sep 2024

Charlie

Room smelled like cigarettes and marijuana, cigarette ashes all over the table and in the toilet. Plug in outlets on the lamp didn’t work. Behind the night stand was disgusting

Leisure Family

4/10

Poor

20 Sep 2024

Alex

Poor condition of the hotel

Leisure Partner

6/10

Pleasant

27 Aug 2024

comfort

I did like climbing the stair case. A lift would have helped us

6/10

Pleasant

27 Aug 2024

Robert

Not too great

This particular room I would not have stayed in if it hadn't been after 11 at night and we had just drove over 8 hours. The fridge and microwave in the room did not work, the sheets had cigarette burns in them but seemed clean. Overall cleanliness was not great. Would have been expected for a 60.00 a night room but not for paying over 100.00. also noisy neighbors and very noisy outdoor noise. Not the most pleasant evening for resting

Friends_and_family Family

2/10

Poor

15 Aug 2024

Daniel

Breakfast was terrible, little more than toast and water. Unwilling to store bags when I had an appointment which led to me having to cancel the appointment. Late checkout for a few of $50 gets you half an hour max, hardly a late checkout!

Leisure Self

10/10

Exceptional

14 Aug 2024

Jill

Lady at Front Desk was very helpful.

Leisure Friends

2/10

Poor

12 Aug 2024

Julia

We arrived late at night, around 11PM and there were guests loudly partying in the parking lot, which made me feel uneasy about parking the car near them. When we got into the room, I needed to shower but there were still curly hairs stuck to the side of the shower, so I didn't shower. I knew it hadn't been cleaned properly. The hotel furniture was falling apart, and to top it all off the fire alarm was not only unplugged but completely missing. The entire building smelled like smoke and i generally did not feel safe at this location.

Partner

2/10

Poor

12 Aug 2024

Julia

We arrived late at night, around 11PM and there were guests loudly partying in the parking lot, which made me feel uneasy about parking the car near them. When we got into the room, I needed to shower but there were still curly hairs stuck to the side of the shower, so I didn't shower. I knew it hadn't been cleaned properly. The hotel furniture was falling apart, and to top it all off the fire alarm was not only unplugged but completely missing. The entire building smelled like weed and i generally did not feel safe at this location.

Partner

2/10

Poor

28 Jul 2024

Samantha

Absolutely awful! On arrival our bathroom door didn’t function at all- had to get the manager off her smoke break with eyes rolling from outside and she really wasn’t concerned. Finally door was fixed by the time we got back from our concert room is just sad looking multiple cracks and repairs attempted in the ceiling. Sheets smell like someone has been smoking in the room. Just awful stay. I usually stay at the sleep inn in concord mills and somehow booked this one on accident and it’s night and day different I was so embarrassed to have brought my friends here. Won’t be back EVER

6/10

Pleasant

27 Jul 2024

Michele

There seemed to be shady stuff going -

Business Family

4/10

Poor

20 Jul 2024

Stephen

The staff are excellent. The maintenance guy works his butt off trying to keep an outdated property from totally falling apart. Their \"hot breakfast\" is a waffle maker, a toaster, and Jimmy Dean sandwiches in a microwave. They don't have a backup thermal coffee pot, so whenever it runs out they have to brew another one while everyone waits.

The entire property is in severe need of updating. It needs new carpets and mattresses. The corners of ceilings have cobwebs. There are numerous places where paint is flaking or has fallen off. The drop ceilings are pathetic.

It looks to me like the employees aren't being given the resources, human or equipment-wise, to provide even an average experience. And that is too bad, because EVERY SINGLE EMPLOYEE was polite, hard working and tried their best to give excellent service with the limited tools ownership has given them.

Sadly, this has been a chainwide trend over the last few years. This chain has deteriorated horrendously in the last eight years. In 2020, the industry excuse was \"COVID.\" In 2021, it was \"nobody wants to work.\" In this particular chain, they have run out of excuses.

I think I'm going to put Sleep Inn to \"sleep\" on my roster of hotels for awhile.

Leisure Partner

6/10

Pleasant

14 Jul 2024

JOSE J

Sheets were wet, asked for new sheets, never arrived.

Leisure Family

10/10

Exceptional

14 Jul 2024

Sara

Easy & clean

Stay was fine. Check-in was ok. Room was clean. Breakfast was good.

Partner

6/10

Pleasant

10 Jul 2024

Charlita

The hotel is in a very good area as far as dining and shopping. The only issue I had was that there was a $50 cash deposit that I was unaware of until I checked in. Usually when paying with a credit card, that charge is added. So for anyone booking with them, just know that this charge has to be paid in cash and will be returned to you once you check out as long as your room meets the criteria.

Leisure Family

10/10

Exceptional

07 Jul 2024

Regina

Great stay

Quick trip to Charlotte for a concert so we only stayed one night. Front desk manager was awesome! She was super nice and gave us helpful advice for our trip out for the concert.

Friends_and_family Friends

8/10

Excellent

06 Jul 2024

Jorge

Good location around University,plenty of dining options around the hotel

Leisure Family

4/10

Poor

01 Jul 2024

Eli

Nothing good about it

8/10

Excellent

16 Jun 2024

Carmella

The ladies that signed me in had excellent customer service. The only problem I experienced was we stayed for 2 days and wasn’t given any clean towels. It was sweltering hot out we walked everywhere and no clean towels were replaced for us . So we had to use dirty ones from the first day.

Friends_and_family Family

10/10

Exceptional

16 Jun 2024

Michael

Thank you

8/10

Excellent

13 Jun 2024

Tonya

The price is good but it gets a sketchy at night

Friends_and_family Family

6/10

Pleasant

07 Jun 2024

Danny

Good for one night while traveling

Leisure Family_with_children

8/10

Excellent

03 Jun 2024

William

Great race stay . Good breakfast.

Friends_and_family Friends

2/10

Poor

02 Jun 2024

Ashley

$75 non-refundable pet fee was not advertised. Hot breakfast just included bagels, cereal, and waffles. The non-stick spay for waffles had the first ingredient as silicone. Overpriced, and advertising was deceptive. Fight almost broke out during checkin from disgruntled employee that was fired. Lots of swearing and was afraid of getting hurt if things escalated further.

8/10

Excellent

31 May 2024

Ann

😊

Business_and_leisure Family_with_children

10/10

Exceptional

11 May 2024

Lisa

Staff was very nice and helpful.

Leisure

10/10

Exceptional

09 May 2024

Shakiri

Nice as always

It was a good experience, though they were super busy due to the major Concert in Charlotte that night. No loud noises and the bed was pretty confortable. Isnt my first time staying here and probably wont be my last.

Friends_and_family Family

4/10

Poor

24 Mar 2024

Verified traveler

Less than average

There was a room full of people next door that kept us up much of the first night. Sometimes the group was cheering and loud, but could hear them just as clearly when taking at typical volumes indicating it was as much weak sound proofing as well as obnoxious guests.

Friends_and_family Family