Embassy Suites By Hilton Charlotte Concord Golf Re

2/10

Poor

19 Mar 2026

Lindsey

Upon arrival it was clear that the hotel is under renovation due to closed off areas and construction sounds. The front desk allowed us to check into a room on the floor being renovated. We got off the elevator onto the second floor and were met with caution tape and chairs blocking the way to our room. A young woman who did not speak English stopped us and I showed her our room number. She moved some chairs and caution tape and motioned for us to go that way to our room but then put the chairs and caution tape back up behind us ! I decided to go back to the front desk as this was clearly not a floor that people should be staying on. No one even apologized for allowing us to go to this floor and acted like we should stay in that assigned room. I refused and insisted on changing our room. Once changed, the new room was fine even with the construction noise but I felt very distressed over the initial ordeal. We went out and came back later in the evening to find a note under our door that water would be turned off at 10am the next morning. Overall this was a very inconvenient stay. I did not feel well informed in advance about the construction or cared about even a little bit once we were there. It was really unfortunate because this was a stay we were excited about and although it was not totally ruined it did diminish our experience.

Family

4/10

Poor

17 Mar 2026

Towanda

I am very disappointed with my recent stay. I was not informed in advance that construction was taking place, which significantly affected the ambiance and overall experience. There was also a noticeable odor throughout the facility that made the environment uncomfortable.
I was assigned a room on the fifth floor directly above what appeared to be active work or maintenance on the fourth floor, resulting in ongoing noise throughout the day. This made it difficult to rest or relax.
In addition, after social hours, there were large gatherings with loud cheering and noise that could be clearly heard from my room. This disrupted my ability to rest after a long day. It seemed that an event or convention may have been taking place, but this was not communicated beforehand.
Given these issues and the lack of transparency, this stay did not meet the standard I expect. I would appreciate your review of this experience and consideration of appropriate compensation.

Family_with_children

6/10

Pleasant

11 Mar 2026

brenda

It should be said upfront the hotel was under construction. I did not know this when I scheduled stay. I checked website after check in and did not see it on there. We arrived 15 mins after check in an was told our room wasnt ready but was offered a lessor room without compensation
We said we would wait for original room. Wait was only about 20 mins but when we went into room it was only a queen so back to front desk to get the king room we had reserved. 20 mins later we had our reserved room. Next issue was pool was closed due to renovations. I picked this hotel specifically for the pool to swim after an 8 hr trip. Our room was nice but bedside lamps were held together with electrical tape. Finally the \"made to order breakfast\" was a buffet with an omlet station. All in all it wasnt the Embassy suite experience I ve had in the past

Partner

6/10

Pleasant

10 Mar 2026

Madison

The hotel has nice big rooms. I liked the overall setup

6/10

Pleasant

08 Mar 2026

David

Renovations were going on during our stay, that were not made aware to us until an email a few days before the visit. The room was very spacious and clean. My biggest issue is that pets are allowed. I am highly allergic to dogs and much to my surprise one got on the elevator with it's owner. The elevator was fairly crowded and I did not have time to get off. After that brief ride, my allergy symptoms spiked and pretty much ruined our getaway. There was also another dog that kept barking downstairs in the main area and the barks just echoed throughout.

Partner

10/10

Exceptional

06 Mar 2026

David

Embassy Suites are top notch for me.

6/10

Pleasant

27 Feb 2026

India

Temp was very uncomfortable. No phone in the room to contact guest services

Family_with_children

10/10

Exceptional

23 Feb 2026

Jasmine

Staff was kind and professional. Spa was clean and relaxing. Breakfast was delicious and the entire hotel (despite renovations occurring) was clean and quiet.

Partner

6/10

Pleasant

22 Feb 2026

Maria

Checking is 4. Arrived at 3:40 and was turned away.

Family

4/10

Poor

22 Feb 2026

Joseph

Is this a real hotel? I waited an hour for a hot dog in this super run down place that’s somehow always booked.

Family_with_children

6/10

Pleasant

20 Feb 2026

Rosa

I have to give a 3 due to double billing issues that was not resolved ASAP it took me to reach out to my bank to dispute it. And it got resolved on Jan 21 a month later with my bank help. The staff and hotel were very 5 star rate nice location to stay at

Partner

10/10

Exceptional

18 Feb 2026

yessenia

It was only for one night , i was not sure about staying here cause the photos looked like an old hotel inside but the place inside was amazing the room was great. No complaints about the hotel just that breakfast ends too early at 9am. And finally, yes i will go back soon.

Leisure Family_with_children

6/10

Pleasant

14 Feb 2026

Dawn

I usually love staying at this location for our yearly convention. However, lack of planning on their part there is EXTREMELY LOUD construction going on from 8am to 6pm making it impossible to sleep in, talk and enjoy eating the extremely overpriced average food in the courtyard because it’s so loud, they’ve blocked off the bar area, fitness center and you can’t “walk to the loop” which is famously one of the best parts of try convention. But they certainly didn’t cut pricing back! Nearly $1,000 for two nights. Check in supposed to be at 4pm, we arrived after 6pm and were told our room isn’t ready and they don’t know when it will be?!?! Wow. The sink leaked and we had to use close to all our towels to clean it up and the bathtub plug didn’t work so no bath which I love to relax and take after being on my feet at convention all day. No apologies, no discounts, just less service. Now the remodel is definitely very nice, beds comfy and room super clean but I expected more for being sooooo expensive. The hotel sells out each year but they jack the price up triple and take advantage. Do better Embassy!

Leisure Family

10/10

Exceptional

11 Feb 2026

Eddie

Very clean very nice great customer service

Partner

2/10

Poor

08 Feb 2026

Jeane Smith

The t

10/10

Exceptional

05 Feb 2026

Tiffany

Beautiful room great breakfast

10/10

Exceptional

04 Feb 2026

Freddie

Great stay!

10/10

Exceptional

01 Feb 2026

Arthur

Great

Self

10/10

Exceptional

29 Jan 2026

Lloyd

Everything was wonderful and clean. Staff was friendly and welcoming.

Partner

8/10

Excellent

28 Jan 2026

Michael

Room was brand new smelt of fresh paint. Pool seemed like it hadnt been cleaned in awhile. Over all tho good stay.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Tracie

Room looks great and the staff were friendly and efficient!

Leisure Family

10/10

Exceptional

26 Jan 2026

Patrice

This place was was nothing short of amazing, my family stayed here during the winter ice storm and we were greeted by all staff, the services, pool and omg the food was amazing. Definitely a new booking ahead

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Amanda

I loved the breakfast and the complimentary drinks!

Leisure Family

6/10

Pleasant

20 Jan 2026

Clifton

The staff was excellent. The front desk really were super friendly very kind. The hotel was not as advertised very gray scale dark no plants, but they told us they were under construction. We ended up getting locked out of our room due to a faulty mechanism, but the manager made it right. The food at the hotel was 10 out of 10.

Business Family

6/10

Pleasant

19 Jan 2026

Napoleon

It was a great stay but trying to sleep and right above you there is construction going on. I wanted to sleep in since that doesn’t happen at home due to kids.

Partner

10/10

Exceptional

17 Jan 2026

Marilyn

Yes everything perfect.

Leisure Friends

8/10

Excellent

17 Jan 2026

Megan

The check in was quick and the front desk staff was kind. Half of the hotel was renovated and half was not. We were assigned to a room on floor 4 which was not renovated yet. The room was clean but outdated. Our heat also was not working very well. It was a chilly night, so this was disappointing. We received two free drinks per adult at the bar, which was nice. We used the pool for a few and that was also clean. We wish there would have been a jacuzzi, but it looks like they removed it. Overall we were pleased.

Leisure Family

10/10

Exceptional

15 Jan 2026

Karen

The employees were by far the nicest I have ever encountered!

Friends_and_family Family

2/10

Poor

14 Jan 2026

Jahir

I tried to cancel but it didnt allow, now i spent 190 on a room i never even to set foot in or checked into

6/10

Pleasant

13 Jan 2026

Kevin

The place has been great in the past, but did have an issue this time where my door was propped wide open with a rag when i got back to the room. Not sure how long it was like that. Was relieved to find that nothing was stolen.

Business Self

8/10

Excellent

12 Jan 2026

Matthew

Nice people.

10/10

Exceptional

11 Jan 2026

Sharlanta

Amenities as well as the overall hotel, staff was great also

10/10

Exceptional

10 Jan 2026

Josh

Checkin went smooth... Accommodated my request

Leisure Family

10/10

Exceptional

10 Jan 2026

Heather

Very clean room. Spacious. Front desk was

8/10

Excellent

05 Jan 2026

Tab

Rooms are great. The amenities are excellent. The on-going construction and hotel updates prevent you from relaxing in the hotel during the day.

Leisure Family

8/10

Excellent

04 Jan 2026

Shannon

Friendly staff, very clean and remodeled room. Comfortable bed. Only problem we had was not figuring out how to turn heat on.

Partner

10/10

Exceptional

04 Jan 2026

John

Spacious room

Partner

2/10

Poor

03 Jan 2026

Allen

I was given the wrong room. I reserved a king balcony room. I got a room with two full size beds and no balcony!

Leisure Partner

2/10

Poor

03 Jan 2026

Sonny

The morning staff that checked me out couldn't figure out the billing. They double charged me and said they refunded their mistake. The charges fully processed but the refunds disappeared. I effectively paid double. Both times I called about this situation I was met with extremely rude staff. I ended up disputing the double charges with my bank because the staff was rude and not helpful. (one of which was the 50.00 \"incidentals\" deposit which is standard to get cancelled was fully charged for no reason).

My kids actually enjoyed the stay which stinks because I will now never return to this location.

I do not recommend this establishment.

10/10

Exceptional

02 Jan 2026

Linda

The hotel was really nice and to have a cleaning service each day was a plus

Partner

8/10

Excellent

01 Jan 2026

Jesse

Had a good overall stay here

4/10

Poor

01 Jan 2026

Jawanda

When we arrived, our tvs did not work; two lights were out; the phones did not work, and ac/heating system did not work.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Kim

Great breakfast and nice refurbishment of the hotel, housekeeping was not done daily though.

Family_with_children

8/10

Excellent

28 Dec 2025

Renee

The staff was to return to clean the room, but they did not. After advising the front desk, the staff did not replenish glassware, coffee cups or hand soap.

10/10

Exceptional

28 Dec 2025

Devante

Spotless room, very comfy beds and great customer service. My family enjoyed this holiday stay.

Leisure Family_with_children

6/10

Pleasant

26 Dec 2025

Ikeshea

Clean updated room , breakfast selection was great and food was delicious Hot Cocoa at the door was great

Leisure Family

4/10

Poor

26 Dec 2025

Julie

It was ok some of the food was old.

Partner

2/10

Poor

26 Dec 2025

Rahel

It is outdated place.

10/10

Exceptional

25 Dec 2025

Diana

The room was clean. Staff was wonderful Zoe was great!! Breakfast was very good. Location was excellent

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Michael J

Yes! Outstanding!

Leisure Family

2/10

Poor

22 Dec 2025

Guthrie

The hotel was under construction and no warning was given before arrival!!! Woke up at 8am Saturday by a jack hammer n other power tools being used right above my room! Terribly disrespectful to not give notice of this situation ahead of my arrival! This was supposed to be a peaceful relaxing weekend but it was ruined because my day started prematurely with renovation work!

Partner

10/10

Exceptional

21 Dec 2025

Grady

Excellent experience

10/10

Exceptional

20 Dec 2025

Courtney

The updates to the hotel were great!

8/10

Excellent

20 Dec 2025

Sharlisa

Everything was up to par with room cleanliness , food and staff. Only 1 elevator was in service

10/10

Exceptional

14 Dec 2025

BASHAWN

Old rooms but clean!! Wonderful staff.

Leisure Friends

10/10

Exceptional

12 Dec 2025

Joseph

yes. some of the chafing dishes was not hot enough. Overall variety was great

Leisure Partner

2/10

Poor

11 Dec 2025

kelsey c capri

Room never got cleaned. And I had bugs in my room

Business_and_leisure Self

4/10

Poor

10 Dec 2025

JEAN-GUY

Ugly room. I paid $50 for incedental, they just give me back $10 only, when i didn't use anything else or damage anything. Im trying to contact them, they are sending me from one department to another. This is not serious at all. Very deceived.

Business_and_leisure Family

8/10

Excellent

08 Dec 2025

Lisa

Room were clean, however there was a very odd smell at times.

Leisure Family_with_children

6/10

Pleasant

07 Dec 2025

Rico

The bed was hard, the pillows were too small, & the noise from the construction was too much for the money you spend!!

Leisure Partner

10/10

Exceptional

07 Dec 2025

Tyrelle

Clean room and staff

10/10

Exceptional

07 Dec 2025

Jennifer

Cloe at front desk was amazing! All staff were super helpful, kept apologizing for the repair noises. Didn't bother me a bit. Room was so clean and spacious!

Partner

10/10

Exceptional

07 Dec 2025

James

The newly renovated room is amazing.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Todd

The staff was excellent. The amenities offered were absolutely stellar. The drains in the room were very slow so the bathroom flooded during showers. The sink stream very slowly. The construction noise went on later into the afternoon evening hours then anticipated otherwise everyone was super friendly and it’s a nice environment. We do plan to return.

6/10

Pleasant

06 Dec 2025

Eduardo Alonzo

Hotel was under renovations

6/10

Pleasant

06 Dec 2025

James

First room was not in good condition no heat bathroom sink was stopped up and TV internet not working first shift staff was great second shift staff was not

6/10

Pleasant

05 Dec 2025

Oluwabukola

Ton of inside noise due to construction/renovation. Lasted until the evening

Business Self

10/10

Exceptional

03 Dec 2025

Caleb

Incredible stay overall

Friends_and_family Family

4/10

Poor

02 Dec 2025

Kirk

Heat wasn't working,nor cable

8/10

Excellent

01 Dec 2025

Lesley

Everything

10/10

Exceptional

01 Dec 2025

Joyce

The customer service was amazing.The food was good and just a pleasant atmosphere.The room was neat and clean. The overall service was terrific. I much enjoy the spa.
And the attentive attentiveness of the staff.

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Lawrence

Staff

Leisure

10/10

Exceptional

30 Nov 2025

Kenda

Amazing!

Friends_and_family Family

4/10

Poor

24 Nov 2025

Ericka

I was originally booked for the 11th floor which appeared to be the only floor renovated. They changed it at check in. The carpet is nasty and stained. The sofa bed is worn down and hazardous. The king size beds are well worn and have imprints. The gentlemen bartender with glasses has a bad attitude. I imagine he hates the free drinks during happy hour for guests. It is set up to be a relatively quiet hotel even with renovations. Probably will be great when the entire place is renovated but for right now, it was not worth it.

10/10

Exceptional

23 Nov 2025

Barbara

Clean, amenities

10/10

Exceptional

17 Nov 2025

Kristin

Yes

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Vanda

The room was spotless and comfortable. The staff was very courteous!

Self

10/10

Exceptional

10 Nov 2025

Molly

The corner suite was spacious and the indoor pool was great!

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Darrell

Great clean room with outstanding service and bar

Business

8/10

Excellent

02 Nov 2025

James V.

Renovation is taking place.

Business

8/10

Excellent

02 Nov 2025

Robert

The room was ok but not as clean as I expected
The upgrade construction took away from the overall comfort. Bottom line is stay was relaxing and I will return to experience the upgrades.

Leisure Partner

10/10

Exceptional

02 Nov 2025

amelia

We stay here often, they are currently remodeling which is a little bit of a hindrance but still a great property

Leisure Family

8/10

Excellent

31 Oct 2025

Della

I took my best friend her for her birthday. It was a wonderful stay even with the remodeling going on. I would recommend this hotel to anyone. We didn’t get to experience the spa as planned, but overall stay wonderful!

Friends_and_family Friends

2/10

Poor

30 Oct 2025

Jennifer

The entire hotel is under renovation. All we heard were tools all day. Service was poor. I never stayed at a Hilton that didn’t have room service until 5pm. Best part of my trip is when we checked out. Do not stay here.

Leisure Partner

4/10

Poor

28 Oct 2025

Michelle

The hotel was under going renovations, which is understandable, however, I booked not knowing this. I really wanted to use the lobby area that was under construction.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Cathy-Lee

Always love an Embassy Suites!

Business Family

2/10

Poor

26 Oct 2025

Shaun

Mold on the walls in the bathroom. Three large bugs on the walls. Massive renovations going on in the hotel. Only 1 elevator working. They gave us a new room and the bedfeame was broken. What was supposed to be a nice weekend away with my wife turned into staying in this dump.

Partner

10/10

Exceptional

25 Oct 2025

Steven

Breakfeast was fresh. Hotel lobby under construction

Leisure Family

8/10

Excellent

24 Oct 2025

Margaret

Construction was continuous throughout weekend stay but room was comfortable. When construction is completed , I would recommend this hotel, but might not return until completion!

Partner

2/10

Poor

24 Oct 2025

Alex

The hotel was under construction and pool and golf course was closed. The entire hotel smelled liked paint and dust. First, the manager agreed to give me 20% off the entire stay then she changed it to 1 night only.

Business

2/10

Poor

23 Oct 2025

Deborah

The hotel was under renovation. There was no mention of this when taking my reservation. There was a jack hammer working on the floor above our rooms that was unbearably loud. A migraine was in the making. I asked for a refund and was advised that had to be issued through Expedia. It has now been 5 hours and I was advised it could take up to 72 hours to resolve the issue. I’m now in a Hampton Inn and Suites.

Family

6/10

Pleasant

22 Oct 2025

Beverly

The place is being renovated. They misplaced my ice pack as the room refrigerator does not have a freezer area. I waited 10 minutes for them to locate it and somone placed it the refrigerator which wasn't helpful as we live 9.5 hours away and wanted cold beverages during our travel. I don't understand the $8 a day parking cost as it is a standard parking lot. We decided to sleep in one day and left the room around 1130AM. No room service received. No window sheers in the bedroom and dark- out curtains were in need of repair as they did not close completely.

10/10

Exceptional

20 Oct 2025

Nicole

We had a wonderful time and look forward to our next visit with Embassy Suites!

Partner

2/10

Poor

18 Oct 2025

Christine

Major renovations on 50% of the hotel

Noisy, dusty and dirty — not great experience

Spa was terrible my friend and I each had a service and it was not done well and the amenities were not set up to do a wet service (scrub)

2/10

Poor

18 Oct 2025

Lisa

This Place is completely under construction. Looks like a bomb went off in it. Should not be open at this time. Completely unsafe environment. I have a broken leg and the were going to put me on the 8th floor so we wouldn’t “hear the construction”. Then were told 2 of the 3 elevators weren’t working and the 3rd one has been in and out. And currently been out for 2 hours. Immediately contacted Expedia to change hotels. Steer clear of this place! Disaster!

Leisure Partner

8/10

Excellent

15 Oct 2025

Elizabeth

Construction was very loud

Leisure Self

2/10

Poor

13 Oct 2025

Mayada

Didnt see it

Self

8/10

Excellent

13 Oct 2025

Kelvin

It was satisfying

2/10

Poor

02 Oct 2025

Rachel

Two fire alarms in middle of night from people smoking in room. Charged for a night i could not get to per delayed flight

Partner

4/10

Poor

28 Sep 2025

Efrain

The whole place was under construction with no prior warning before the reservation. The staff was amazing but the rooms it self and the area was not worth how much it actually cost.

Leisure