Embassy Suites By Hilton Charlotte Concord Golf Re

8/10

Excellent

21 Jun 2026

Robert

My family has stayed at this hotel several times and will stay again. it js a very nice hotel in a nice area. the hotel has been recently been remodeled, the lobby, eating area and rooms are very nice. the problems the hotel has continue to be the same though. the air condionier in the room didnt go below 69 and turned off several times during my stay. the wait times for the elevator are crazy long. they cant accomate the amount of guests with 3 elevators.
the pool is nice. its small and also cant accomadate the amount of people the hotel books everyday. there was a girls scoccer team in the hotel they took over the hotel. the fathers were in the lobby drunk and yelling till 1am. the teenage girls took over the pool and it was unusable to anyone else. staff did nothing.
there is a large breakfeast buffet with lots options. that is meh. its nothing to rave about. if you have had a hotel breakfast you have this. there are alot of resturants around ti choose from. traffic is good in the area, the mall is right down the road and Target is just a few miles away.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Chris

Everything is perfect

Self

10/10

Exceptional

19 Jun 2026

Lacy

Great breakfast, nice staff.

2/10

Poor

17 Jun 2026

Kai

The gym has a cable machine that is broken. There is also only 1 bench. Which was occupied when I arrived. Super confused as to why this hotel only had 1 bench. They easily could have had 3 to 4 in this space without any issue.

Partner

10/10

Exceptional

15 Jun 2026

Tyrone

Everybody was excellent and service was great !
I had one problem my carpet was always wet inside my room .
Thank you for the great hospitality!

Partner

10/10

Exceptional

14 Jun 2026

Michelle

Great!

8/10

Excellent

14 Jun 2026

Patricia

The guy making the omelets was very overwhelmed and overstimulated. He asked for assistance with someone getting onions and they gave him attitude right in front of guest. We waited in line for 45 minutes just for an omelette

Self

6/10

Pleasant

14 Jun 2026

Michael

The sink in our bathroom didn't drain well at all. Additionally, it was difficult to rinse the shampoo out of my hair due to the lack of water pressure. Housekeeping needs to put the bed pillows in their normal shape. You can't use them as they're displayed on the bed.
During the Friday night of our stay, the bar area was closed for a private event. They moved the evening reception to the area around the fountain but the kitchen wasn't available to order from. The hotel wasn't what I was expecting from an Embassy Suites based on my numerous previous stays.

Partner

10/10

Exceptional

14 Jun 2026

Jonathan

Amazing experience. The rooms were extremely clean and nice

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Ininne

None

Business

10/10

Exceptional

13 Jun 2026

John

Upon entering, front desk staff were courteous and professional. All smiles. Made you feel at home. Would definitely refer the Embassy Suite to family or friend.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Garry

Stayed for 3 nights and the pool was closed for the first 2 nights. No adjustment to our bill was offered or made. Everytime we asked it was the same answer. It would be open tomorrow morning. It appeared to have been closed several days prior to our arrival from what I gathered. Our kids were pretty disappointed seeing as one of the reasons we booked the hotel.was for the pool so thr kids could swim. Had I know the pool was going to be closed, we would've stayed somewhere else.

Family_with_children

10/10

Exceptional

12 Jun 2026

Nora

Clean, quiet, nice. Even the sofa bed was pretty comfy. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

sade

The staff is amazing

Self

10/10

Exceptional

08 Jun 2026

Jorge

Breakfast was great. Great location

Family_with_children

10/10

Exceptional

07 Jun 2026

Laura

The thing that makes this property absolutely fantastic are the wonderful people. Teresa, Aniyah, and Tameka at the front desk are phenomenal representatives of your organization who go out of their way to make people feel comfortable, they are an asset to your organization and should be heralded, not only for their professionalism, but also for their ability to make other women in business feel welcome. I will return with my family and friends to this hotel on a frequent basis base of the service I received from these amazing people.

10/10

Exceptional

06 Jun 2026

Patti

We stayed at the Concord, NC Embassy Suites for one night Our friends were there for a week with a Nat'l Cadillac group. The place is clean, welcoming and comfortable! The breakfast was amazing! I will definitely seek out the Embassy Suites for our next trip!

Partner

10/10

Exceptional

04 Jun 2026

Armand

Ice machine laundry machines were not working.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Denese

Everyone’s service was excellent. I really enjoyed my time didn’t want to leave. I definitely will be going back! Thank you all!

Self

4/10

Poor

02 Jun 2026

Joynisha

I thought I would be getting more of a luxury experience but it was not it at all. The room was clean from the naked eye but I noticed the floors were dirty and the room had a smell to it.

The air was NOT working. Maintenance tried to gaslight me into thinking it was the placement of the air but it was literally hot all night.

I could hear someone snoring in the other room.

Front counter staff was not friendly at all. When I came in, a woman was on the phone for at least 5 minutes. No acknowledgement of my existence, no “one moment” or even a finger to show she will be with me.

She did apologize so I’ll give her that. Also had to pay a $75 pet fee for having my little dog in the room for one night, I guess that’s not her fault just thought that was a bit much when my dog was not even there with me my entire stay. Literally, just there to sleep and she was out early that morning.

As far as the atmosphere, I felt very uncomfortable. Like I said, you smile and wave at the staff and they look at you like you’re crazy. It was very weird.

My experience there was not a great one. Maybe my standards are too high but either way. I will never room at this specific location in Concord again. 0/10 experience.

Self

10/10

Exceptional

01 Jun 2026

Shekila

By far my favorite hotel when I’m in the Charlotte area it’s always so nice and clean and very quiet and the breakfast is top tier

Partner

10/10

Exceptional

01 Jun 2026

Amber

Beautiful hotel. Clean rooms, helpful staff.

Friends

10/10

Exceptional

31 May 2026

Michael

We stay here every year for the Coca Cola 600 race at Charlotte Motor Speedway. Hotel was redone last year and came our very nice. The only complaint that I had this year was the Wi-Fi. Signal was very spotty, otherwise it is a great place. A short walk to the track

Partner

10/10

Exceptional

31 May 2026

Felicia

This place was amazing!!! I have nothing but absolute

Partner

10/10

Exceptional

30 May 2026

LaTasha

Our family has stayed here every year for the past 7 years for the coco cola 600. This is our first back since the renovation and I’m blown away with the upgrades. The lobby/dining area is so beautiful the rooms looks amazing. Over the years the pool was WAY TOO COLD I was never able to get in. This year the pool is warm. I was able to get fully in but it still could be warmer. Check in was easy. Our room had a lock that didn’t work and the staff wasted no time getting maintenance to help us fix it. It still didn’t work so without hesitation we were moved and upgraded with a balcony. The had house keeping around the clock taking out the trash keeping the hotel very clean and put together. The only thing I’ll complain about is having 2 out of 3 elevators working during a weekend as busy at the cocoa cola 600 and the happy hour bar no longer has more wine options. Breakfast was delicious it’s the one thing that keeps us coming back every year. The chef making the omelettes is killing it.

Friends_and_family Family

6/10

Pleasant

30 May 2026

emily

This hotel is beautiful and the staff are very nice and helpful but they have the most uncomfortable pillows I have ever slept on.

Partner

10/10

Exceptional

28 May 2026

DIANA

It was beautiful and extremely clean . I loved the cocktail hour. The breakfast is not made to order as advertised. Its a buffet with made to order omelettes The spa was beautiful. Its in the perfect location close to everything . The cleaning staff never came to clean the room until the last day which they came like 8 am none of them spoke english which was a problem i felt like j was in a different country the front desk do not answer the phone which was also a problem and extremely inconvenient. overall i would stay again

Family

8/10

Excellent

27 May 2026

Andrew

This is a great hotel and I would stay again in the future. My only two suggestions were that the 10$ fee for parking is unnecessary considering the somewhat rural
Location and that the breakfast ends at 9am. My wife and I got in late and missed it. It’s a great breakfast so we were sad that it ended that early. 30 minutes extra maybe…

Partner

10/10

Exceptional

25 May 2026

Allison

The only issue we had was slowness of the elevators due to 1 being out of order. This caused me to use the steps a few times. The hotel has been recently renovated and everything is nice and clean.

Family_with_children

8/10

Excellent

23 May 2026

Leon

Rooms were clean and staff was courteous

10/10

Exceptional

23 May 2026

Valencia

The suite was clean and the breakfast wonderful.

Family

10/10

Exceptional

22 May 2026

Wendy

Beautiful property and huge rooms!

Friends_and_family Friends

10/10

Exceptional

22 May 2026

Jaylon

Brig food

Partner

10/10

Exceptional

18 May 2026

LaQuana

Nicely kept property!

Friends

8/10

Excellent

18 May 2026

Trey

Breakfast bar is why I come each time I'm in town for work.

Self

10/10

Exceptional

17 May 2026

Angela

Check in was great. The room was so nice, neat and clean. My complaints? Not enough pillows for four people. The shower pressure wasn't the best. Oh and can fans be put in the bathroom? Otherwise, this was a great and most wonderful stay! Breakfast was delicious! Thank you

Friends_and_family Friends

8/10

Excellent

17 May 2026

Angela

Breakfast was good but we had to wait 45 min for omelets. Pool was closed which is one of the reasons we booked here. Room was cleaned but warm. Fan was put in there I guess to help circulation.

Friends_and_family Family

8/10

Excellent

13 May 2026

Tracy

Everyone was super friendly.

Friends_and_family Friends

8/10

Excellent

12 May 2026

Nicole

Breakfast was awesome

Partner

10/10

Exceptional

11 May 2026

ROSCHELLE

Breakfast buffet was fresh & delicious
Staff was very polite & professional.

Family_with_children

8/10

Excellent

03 May 2026

Christopher

Hotel very nice. Room clean. Breakfast was just ok and smelled strongly in our room in the morning

Partner

8/10

Excellent

27 Apr 2026

Sterling

Everything was amazing

Family

10/10

Exceptional

26 Apr 2026

SANDRA

Great hotel

10/10

Exceptional

22 Apr 2026

Gabriel

Both where great

Business

8/10

Excellent

20 Apr 2026

Tolford

The free drinks and great omelet station was awesome

Family

8/10

Excellent

20 Apr 2026

Victoria

The rooms were clean, there was construction going on which we knew about. We just didn’t know that it closed down more than it said on the website. Our room wasn’t very quiet not even due to the construction, but just due the fact that apparently it was right next to like every AC unit that runs the whole building, no reason to have a balcony on a room that you can’t even go out on the balcony because it’s so loud due to the HVAC, buffet was OK

Family_with_children

6/10

Pleasant

15 Apr 2026

Lisa

Call to see if they are still renovating!!!!!! We were there for 9 days !! We moved from the 8th floor because renovation was supposed to have started. We were moved to the fifth floor only to find out that they were not doing renovation on the eighth floor. We had no ice machine working on the fifth floor or the fourth floor so we had to go to the sixth floor. We tried to do laundry only to find out that the laundry room was on the second floor and the entire second floor was under renovation so we ended up having to find a local laundromat. After a few days. The hotel was down to only two elevators working. Mind you there was some type of gymnastics convention going on and there was a long wait for the elevator.. we had a problem with the hot water on the eighth floor and then after two days on the fifth floor the water seem to be not as hot . We thought it was maybe from the hotel being overly crowded from the gymnastic competition, but they left, and the water issue was still the same lukewarm water.

Partner

2/10

Poor

13 Apr 2026

Mike

We did not have any hot water for our entire trip elevators kept breaking stranding us on the elevator. Then when checking out elevators were down completely and had to walk down nine flights of stairs with our luggage.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Ryan

Very clean property.

10/10

Exceptional

11 Apr 2026

Ping

There was room renovation during our stay. Other than the noise caused by the construction, everything else is great. Great breakfast.

Leisure Family

8/10

Excellent

11 Apr 2026

Leamon

everything was as i expected

Friends

2/10

Poor

10 Apr 2026

Shawn

I couldn’t stay at the property due to remodeling and the pool was down

6/10

Pleasant

09 Apr 2026

Stacie

I really struggle with this review. This hotel was excellent and yet, we stayed at a time of remodel which was hard in itself. Our room was mostly cleaned and nice except for a funky smell which we found when we opened the fridge to find a ton of left overs still in there. There was other trash that indicated the cleaning crew didn’t do their job…not to mention the remote that was made inside one of the beds…and also the deadbolt to our door didn’t work-it just spun in a circle without locking. The staff was nice and sent people to help, but the lock was just add into the electric door mechanism and no as a separate lock which was better but still left us apprehensive. The cleaning gal that came to the door just stood there staring at me and when I started to talk to her she stopped me to get out her Google Translate because she didn’t speak a lick of English! It was so frustrating. The staff tried to fix everything and were kind, but honestly this may have stopped all our future stays…I’m sure if we had come after remodel stuff was done things would have been different. They claimed they were not able to change us to a different room or give us our money back because we got our room off a third party site and that was frustrating. They make everything seem so hard for them.

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Bianca

Although the room I occupied was completely renovated,

8/10

Excellent

07 Apr 2026

Bruce

Yes

Friends_and_family Friends

6/10

Pleasant

07 Apr 2026

Lisa

Hotel is under construction had we know this we would not have booked here . The first night the water was Luke warm despite having it turned to the hot position . The second day we had NO water until the next morning.

Partner

6/10

Pleasant

06 Apr 2026

Kimberly

Room was in need of remodel. Furniture not comfortable. Beds were adequate. Not a bad stay at all, just not to best.

2/10

Poor

06 Apr 2026

kenneth

Choose this hotel due to it's close proximity to a special Easter service I was attending with my Son and Grandson. Woke Sunday morning to prepare ourselves for service and our water was freezing, no hot water. Can you imagine how dishearten we were, attending without a shower. Luckily we found a hotel that would allow us to shower without charging am arm and leg. When I addressed the situation, while quickly checking out, I was offered a simple \"sorry.\" Never ever will we be back. @moneywasted

Family_with_children

10/10

Exceptional

05 Apr 2026

Angela

Beautiful

Business Family

10/10

Exceptional

05 Apr 2026

Levona

Yes the spa was very relaxing and top tier!

6/10

Pleasant

05 Apr 2026

Tushama

The mental door in our room fell and I requested a staff member come to fix it. When he arrived I spoke to him regarding the issue. He literally walked around me and to the item without speaking a word to me. He just came in and pushed it until he fixed it and left. No words. The first floor is under construction so there was noise from it. The major amenities were closed due to construction as well. We came back to the hotel later that night and people were on the property smoking marijuana. Overall an ok experience. However the front desk staff member who checked us in was amazing!!

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Trent

Always pleasant

8/10

Excellent

05 Apr 2026

William

Hotel under construction on 2nd floor. No gym access. 1 phone didn't work in suite. Notified front desk. requested housekeeping all 4 nights. They skipped the first one. The dresser drawers had strings attached to them instead of handles.

Self

6/10

Pleasant

03 Apr 2026

michael

The first floor is under construction and around 9am there was a non stop drilling sound that dominated the entire lobby. Three TVs is our room were on but the remotes didn’t work even after multiple reboots. Deadlock was broken for our door. Place has great potential but needs some help.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Noor

Was not as expected

Partner

2/10

Poor

19 Mar 2026

Lindsey

Upon arrival it was clear that the hotel is under renovation due to closed off areas and construction sounds. The front desk allowed us to check into a room on the floor being renovated. We got off the elevator onto the second floor and were met with caution tape and chairs blocking the way to our room. A young woman who did not speak English stopped us and I showed her our room number. She moved some chairs and caution tape and motioned for us to go that way to our room but then put the chairs and caution tape back up behind us ! I decided to go back to the front desk as this was clearly not a floor that people should be staying on. No one even apologized for allowing us to go to this floor and acted like we should stay in that assigned room. I refused and insisted on changing our room. Once changed, the new room was fine even with the construction noise but I felt very distressed over the initial ordeal. We went out and came back later in the evening to find a note under our door that water would be turned off at 10am the next morning. Overall this was a very inconvenient stay. I did not feel well informed in advance about the construction or cared about even a little bit once we were there. It was really unfortunate because this was a stay we were excited about and although it was not totally ruined it did diminish our experience.

Family

4/10

Poor

17 Mar 2026

Towanda

I am very disappointed with my recent stay. I was not informed in advance that construction was taking place, which significantly affected the ambiance and overall experience. There was also a noticeable odor throughout the facility that made the environment uncomfortable.
I was assigned a room on the fifth floor directly above what appeared to be active work or maintenance on the fourth floor, resulting in ongoing noise throughout the day. This made it difficult to rest or relax.
In addition, after social hours, there were large gatherings with loud cheering and noise that could be clearly heard from my room. This disrupted my ability to rest after a long day. It seemed that an event or convention may have been taking place, but this was not communicated beforehand.
Given these issues and the lack of transparency, this stay did not meet the standard I expect. I would appreciate your review of this experience and consideration of appropriate compensation.

Family_with_children

6/10

Pleasant

11 Mar 2026

brenda

It should be said upfront the hotel was under construction. I did not know this when I scheduled stay. I checked website after check in and did not see it on there. We arrived 15 mins after check in an was told our room wasnt ready but was offered a lessor room without compensation
We said we would wait for original room. Wait was only about 20 mins but when we went into room it was only a queen so back to front desk to get the king room we had reserved. 20 mins later we had our reserved room. Next issue was pool was closed due to renovations. I picked this hotel specifically for the pool to swim after an 8 hr trip. Our room was nice but bedside lamps were held together with electrical tape. Finally the \"made to order breakfast\" was a buffet with an omlet station. All in all it wasnt the Embassy suite experience I ve had in the past

Partner

6/10

Pleasant

10 Mar 2026

Madison

The hotel has nice big rooms. I liked the overall setup

6/10

Pleasant

08 Mar 2026

David

Renovations were going on during our stay, that were not made aware to us until an email a few days before the visit. The room was very spacious and clean. My biggest issue is that pets are allowed. I am highly allergic to dogs and much to my surprise one got on the elevator with it's owner. The elevator was fairly crowded and I did not have time to get off. After that brief ride, my allergy symptoms spiked and pretty much ruined our getaway. There was also another dog that kept barking downstairs in the main area and the barks just echoed throughout.

Partner

10/10

Exceptional

06 Mar 2026

David

Embassy Suites are top notch for me.

6/10

Pleasant

27 Feb 2026

India

Temp was very uncomfortable. No phone in the room to contact guest services

Family_with_children

10/10

Exceptional

23 Feb 2026

Jasmine

Staff was kind and professional. Spa was clean and relaxing. Breakfast was delicious and the entire hotel (despite renovations occurring) was clean and quiet.

Partner

6/10

Pleasant

22 Feb 2026

Maria

Checking is 4. Arrived at 3:40 and was turned away.

Family

4/10

Poor

22 Feb 2026

Joseph

Is this a real hotel? I waited an hour for a hot dog in this super run down place that’s somehow always booked.

Family_with_children

6/10

Pleasant

20 Feb 2026

Rosa

I have to give a 3 due to double billing issues that was not resolved ASAP it took me to reach out to my bank to dispute it. And it got resolved on Jan 21 a month later with my bank help. The staff and hotel were very 5 star rate nice location to stay at

Partner

10/10

Exceptional

18 Feb 2026

yessenia

It was only for one night , i was not sure about staying here cause the photos looked like an old hotel inside but the place inside was amazing the room was great. No complaints about the hotel just that breakfast ends too early at 9am. And finally, yes i will go back soon.

Leisure Family_with_children

6/10

Pleasant

14 Feb 2026

Dawn

I usually love staying at this location for our yearly convention. However, lack of planning on their part there is EXTREMELY LOUD construction going on from 8am to 6pm making it impossible to sleep in, talk and enjoy eating the extremely overpriced average food in the courtyard because it’s so loud, they’ve blocked off the bar area, fitness center and you can’t “walk to the loop” which is famously one of the best parts of try convention. But they certainly didn’t cut pricing back! Nearly $1,000 for two nights. Check in supposed to be at 4pm, we arrived after 6pm and were told our room isn’t ready and they don’t know when it will be?!?! Wow. The sink leaked and we had to use close to all our towels to clean it up and the bathtub plug didn’t work so no bath which I love to relax and take after being on my feet at convention all day. No apologies, no discounts, just less service. Now the remodel is definitely very nice, beds comfy and room super clean but I expected more for being sooooo expensive. The hotel sells out each year but they jack the price up triple and take advantage. Do better Embassy!

Leisure Family

10/10

Exceptional

11 Feb 2026

Eddie

Very clean very nice great customer service

Partner

2/10

Poor

08 Feb 2026

Jeane Smith

The t

10/10

Exceptional

05 Feb 2026

Tiffany

Beautiful room great breakfast

10/10

Exceptional

04 Feb 2026

Freddie

Great stay!

10/10

Exceptional

01 Feb 2026

Arthur

Great

Self

10/10

Exceptional

29 Jan 2026

Lloyd

Everything was wonderful and clean. Staff was friendly and welcoming.

Partner

8/10

Excellent

28 Jan 2026

Michael

Room was brand new smelt of fresh paint. Pool seemed like it hadnt been cleaned in awhile. Over all tho good stay.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Tracie

Room looks great and the staff were friendly and efficient!

Leisure Family

10/10

Exceptional

26 Jan 2026

Patrice

This place was was nothing short of amazing, my family stayed here during the winter ice storm and we were greeted by all staff, the services, pool and omg the food was amazing. Definitely a new booking ahead

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Amanda

I loved the breakfast and the complimentary drinks!

Leisure Family

6/10

Pleasant

20 Jan 2026

Clifton

The staff was excellent. The front desk really were super friendly very kind. The hotel was not as advertised very gray scale dark no plants, but they told us they were under construction. We ended up getting locked out of our room due to a faulty mechanism, but the manager made it right. The food at the hotel was 10 out of 10.

Business Family

6/10

Pleasant

19 Jan 2026

Napoleon

It was a great stay but trying to sleep and right above you there is construction going on. I wanted to sleep in since that doesn’t happen at home due to kids.

Partner

10/10

Exceptional

17 Jan 2026

Marilyn

Yes everything perfect.

Leisure Friends

8/10

Excellent

17 Jan 2026

Megan

The check in was quick and the front desk staff was kind. Half of the hotel was renovated and half was not. We were assigned to a room on floor 4 which was not renovated yet. The room was clean but outdated. Our heat also was not working very well. It was a chilly night, so this was disappointing. We received two free drinks per adult at the bar, which was nice. We used the pool for a few and that was also clean. We wish there would have been a jacuzzi, but it looks like they removed it. Overall we were pleased.

Leisure Family

10/10

Exceptional

15 Jan 2026

Karen

The employees were by far the nicest I have ever encountered!

Friends_and_family Family

2/10

Poor

14 Jan 2026

Jahir

I tried to cancel but it didnt allow, now i spent 190 on a room i never even to set foot in or checked into

6/10

Pleasant

13 Jan 2026

Kevin

The place has been great in the past, but did have an issue this time where my door was propped wide open with a rag when i got back to the room. Not sure how long it was like that. Was relieved to find that nothing was stolen.

Business Self

8/10

Excellent

12 Jan 2026

Matthew

Nice people.

10/10

Exceptional

11 Jan 2026

Sharlanta

Amenities as well as the overall hotel, staff was great also

10/10