Sleep Inn & Suites Concord

United States , Charlotte - NC
CONCORD, 7821 Gateway Lane
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100 reviews shown

8/10

Excellent

30 May 2026

Brenda D

Friendly and welcoming staff. Great location near the airport with shuttle service. To improve: The carpet in our room was sticky as if it was recently shampooed and not rinsed enough. Air conditioning unit was loud.
Pool closure was way early and breakfast also ended at 9am. Which is also considered early compared to other hotels. I would still consider booking again when in Miami.

Friends

10/10

Exceptional

29 May 2026

Alba

The staff was very helpful and nice

Family

8/10

Excellent

28 May 2026

Norma

Family

10/10

Exceptional

28 May 2026

Kerlinus

Great place to stay

Self

10/10

Exceptional

28 May 2026

Priscilla

Nice clean hotel for our one-night layover between plane & cruise. Easy access via free shuttle to & from Miami Airport.

Family

2/10

Poor

27 May 2026

Geraldine Anne

Not clean, smells old with hair on the bed, seems like it was not clean in between reservation even though we checkin late. Only has 1 swivel chair to sit, no toiletries available. Noisy and shady tenants.

Family_with_children

8/10

Excellent

27 May 2026

Wilmar

Good óptimo near the AirPort and accesible to Miami Beach on Uber. Good for a short time travel

Self

10/10

Exceptional

26 May 2026

Alexandra

Habitaciones muy limpias, y muy bonito el hotel sencillo pero muy comodo. Excelente servicio.

Self

8/10

Excellent

26 May 2026

Donald

Very convenient/close to the airport ( about 6 minutes Uber drive) & 25 minutes from the Cruise Terminal. Very nice for overnight accommodations. The room was small but clean. Breakfast included oranges, yogurt, waffles (very good!), sausage, hard boiled eggs, juices, milk, bagels & muffins. Everything worked as it should in our room. They also provide an airport shuttle, which is helpful, but it ends at 9:30 pm. Our flight arrived after that, so we couldn’t use it.

Family

10/10

Exceptional

25 May 2026

Geiler

Muy Limpio

10/10

Exceptional

25 May 2026

Ramon

Clean room

Self

10/10

Exceptional

24 May 2026

Katiana M

My Kids and I enjoy are stay

Family_with_children

10/10

Exceptional

24 May 2026

Monette

Overall my stay was great 👍

8/10

Excellent

24 May 2026

Scott

Quick overnight stay near airport

Self

8/10

Excellent

23 May 2026

Joseph

Decent place with friendly staff and good amenities

Partner

8/10

Excellent

22 May 2026

Joseph

clean room, very good air conditioning. nice little spot to relax.

Partner

10/10

Exceptional

22 May 2026

Wilson

Good

Partner

8/10

Excellent

22 May 2026

Beatrice

The free hotel shuttle was a major part why we booked Sleep Inn as a place to stay before our cruise the next day. The hotel and room was well-kept and clean. It was nice they had breakfast the next day but was very carb-heavy (waffles, muffins, breads, bagels, etc). At least the sausage was good.

Family_with_children

8/10

Excellent

21 May 2026

Shawna

I had a great experience from check in to the room to the breakfast. The front counter was friendly and helpful even with having phones ringing and a line of people. The shuttle driver from the airport was outstanding! He tried to let everyone that was waiting he'd be back he was full. Breakfast was far better than I had expected. My family lit up with it having the waffle maker. Budget friendly for the area with amazing staff.

Friends_and_family Family

6/10

Pleasant

20 May 2026

Elizabeth

Everything was basic. The room had the basics but none were anything to brag about. Bed was mediocre, TV didn't work, A/C worked somewhat but I had to bump the temp down in the middle of the night because I woke up sweating. Carpet felt humid or like it had a film on it when I walked barefoot - so I consistently wore shoes the entire time. The breakfast was okay - waffles [butter/syrup only], hard boiled eggs, oranges - so it was more than cereal, milk, and pastries, but like everything else it was unimpressive The airport shuttle was on time which was the most important thing I needed, and the room was quiet considering the building is literally across the street from the airport. I've stayed at 2-star hotels before but I will avoid this one in the future.

Partner

6/10

Pleasant

20 May 2026

jean-robert

Clean room. Very noisy. The phone in my room was defective and was never fixed even after notifying the front desk on day 1. The place is OK but not that great. I will not stay there again

Self

6/10

Pleasant

19 May 2026

Shannon A

Room looked clean but the carpet felt sticky. It smelled like there's mold or something in the room. Staff was nice & helpful. Breakfast was ok along with the rates. However, I wouldn't stay there again.

10/10

Exceptional

18 May 2026

Daniel

Self

10/10

Exceptional

18 May 2026

Cristina

Todo bien, con relación a precio.

Family

8/10

Excellent

18 May 2026

sarah

Breakfast was good. Ac was good. Staff was great.

8/10

Excellent

17 May 2026

Wilma

un Lugar limpio y agradable

Family

8/10

Excellent

17 May 2026

Cheryl Bobson

Clean room, quiet, staff very helpful. Shuttle driver did not check curb for people flagging him down. Waited over 2 hours. Hotel staff had him turn around after he drove past second time. They only pick up once every hour so if he stays one car over and never stops and ignores you flagging I'm down, you wait another hour. I'm 76, landed at 5:30 not to hotel till after 8. Long stressful day. Just ran out into the middle of traffic to make him see me.

10/10

Exceptional

17 May 2026

Kiara

we had an excellent time hotel & clean staff very nice

Partner

10/10

Exceptional

17 May 2026

Michele

it was great for an overnight visit to cruise out the next day
breakfast area a bit crowded but it had a good variety of food

Partner

6/10

Pleasant

15 May 2026

Johanna Judith Abreu

Parking was safe, room was clean. Staff was very professional. Only thing was the room smelled like mold & sewer water. The humidity in room was just not good. Felt like I couldn’t breathe the air there.We had to change room the morning after. The new room we were given had a smell but not as bad as the first one. We had to ask for febreze spray.

Family_with_children

10/10

Exceptional

15 May 2026

Marina

I love this place the only thing is sausages, are not done all the way in the eggs are cold other than that it’s a wonderful stay

Family_with_children

10/10

Exceptional

14 May 2026

Laura

Great

8/10

Excellent

14 May 2026

Nicolas

good

Family

10/10

Exceptional

13 May 2026

Otoue

It’s ok

8/10

Excellent

12 May 2026

Mariangel

Buenas instalaciones

Family

10/10

Exceptional

12 May 2026

Teresa

Was great area close to airport and restraints close by.

Friends_and_family Family

4/10

Poor

11 May 2026

Shawntee

we were leaving to go on a cruise so for just a quick one night stay it was okay. Rooms were smelly but overall clean. Elevator was broken when we stayed in april.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Paul

The airport shuttle was available as described on a sign at the front desk. All of the staff were very personable and professional. The rooms were clean as I expected. Some reviewers mentioned a smell. I experienced nothing of the sort. You can't blame a hotel for rare occurrences beyond their control. I have no complaints about the air conditioning. The breakfast was good. I actually had nothing to complain about! Would recommend to anyone looking for a hotel that is close to the hotel and reasonable priced.

Partner

10/10

Exceptional

10 May 2026

Marina

Thank you I enjoyed my stay

Family_with_children

8/10

Excellent

10 May 2026

Daniel

The value was there and I would stay there again to save money. But for complete transparency, the hot water wasn't very hot at all throughout the stay. The TV was way too small for the room and the carpet will make your feet black if walking barefoot. Other than that, the savings is there for a small price.

Friends_and_family Family

8/10

Excellent

09 May 2026

Ronnie

Room was clean but it had an order otherwise the place was great.

Self

6/10

Pleasant

09 May 2026

Icilma

I almost died from the coolness in the Apt call the office twice about the Ac the lady said there is nothing she can do did not even offer me a blanket I have a disability could not even get some one to take my luggage to the lobby

6/10

Pleasant

08 May 2026

Paul

We were accommodated and able to check in early, however the dresser was about to fall over and there was no hot water in the shower! We told the staff and all he could recommend was to make a complaint with Expedia.

Family

8/10

Excellent

08 May 2026

Gabrielle

The person I spoke to about the shuttle was super rude. The shuttle times should be in the description of the hotel. The water is not that hot. Other than that my stay was nice.

Family

10/10

Exceptional

08 May 2026

Ellison

Yes

Self

2/10

Poor

08 May 2026

Ria

The room was very stuff it was stifling in there, also the carpet was very old and musty. The air conditioning unit was old and very noisy. The room itself was quite dated. Overall, the pictures are very misleading I wanted to leave as soon as I entered the room however front desk said I already checked in and signed so I couldn’t cancel or get refunded. Please assist with refund urgently. My email is [email protected]

10/10

Exceptional

08 May 2026

Christian

Nice & clean

Family

6/10

Pleasant

08 May 2026

sheldon

room was clean

Self

8/10

Excellent

08 May 2026

Carla

N/A

2/10

Poor

06 May 2026

elizabeth r

Window shade was stuck at half open so I had to hang a towel for privacy. Window was about 10 feet from parking on first floor. Mattress had been slept in by too many people-- it sagged on both sides with a hump down the middle. The light switch for the bed lamps was on the less preferred side and I had to get up to turn it off.

Self

2/10

Poor

05 May 2026

Christopher

Broken elevator, smelly carpet in room with bugs also the air-conditioned unit old and loud not even a bottle of water in the room. Breakfast horrible they only serve pork and cold eggs. You can hear everything going on in the next room 2026 not even a smart television in the room puts you in the mindset of the 1980's in a 3rd world country.

Self

8/10

Excellent

04 May 2026

Mary

Yes the breakfast was great and airport shuttle was great and staff.

Friends

4/10

Poor

04 May 2026

Lira

Rooms needs un update big time, bathroom door is whats up!

4/10

Poor

04 May 2026

Kristen

First off, the shuttle ends too early. 9pm is not helpful.
Next, the location is seedy.
Upon arrival, there were several half-dressed, older women smoking right by the front door with oversized parts spilling out of their clothing and undergarments. I knew this stay would be challenging.
The lobby is uninviting. I decided at check in there was no chance I was eating the free breakfast, even if they paid me.
In the room, I tried to wash my face, but the water was only warm, so no hot water meant no shower in the morning.
The carpet felt suss, so I kept my shoes on.
The beds were comfortable, though the mattresses sagged in the middle and they were not queen size - they were only full size, which is too small unless you're a couple of munchkins. There were two types of pillows on the bed, and one of them was nicely comforting. The sheets were very soft, but I have a feeling that's because they were already slept on by other people. I only say that because I did not see clean sheets on 2 out of the 3 housekeeping carts out in the hallway upon check out.
The toilet had trouble flushing. When we told the front desk clerk upon departure, she asked: \"Did you flush the toilet paper?\" Um, yes. She advised us that \"You can't flush toilet paper around here. It damages the pipes. Other guests have had similar problems.\" I'll leave that there for you to ponder.
2.5 stars out of maybe 10, but not 5. Don't believe the reviews, this place is not worth it if it were the last place on earth.

Family

2/10

Poor

03 May 2026

Anastasija

It was awful! The elevator wasnt working so we had to go up to the third level atnearly 10pm after travelling the whole day with two small kids.
3 luggages. 2 backpacks, a stroller and 2 kids (ages 4 and 2 years old..).
Also in the evening when we arrived staff told us we can catch a 10:30am shuttle for the cruise and told us we can think about it and let them know in the morning. Which we did, first thing when we were up at 7am. To which they said everything is already booked :/ not sure why they’d say to wait until the next day then.. anyways. We wont be staying anymore :)

Family_with_children

4/10

Poor

02 May 2026

Jennifer

Arrived to be told the elevator is broken and there are no two bed rooms left in the main floor. The location is sketchy. The pictures on Expedia are either very old or not from this location. The pool is across the street, this was also not mentioned in the description. Included breakfast is minimal. Not sure how it had the rating/stars it did on Expedia.

Family

10/10

Exceptional

02 May 2026

Leticia

Great inexpensive place

Family_with_children

2/10

Poor

02 May 2026

Emily

Do not recommend. We got an early check in and the room had bed bugs, they were everywhere. All of the floors, desk, chair, inside the fridge. Spend your money else where and don’t stay here

8/10

Excellent

01 May 2026

Sheila

This hotel was ok for 1night. The airport shuttle runs every hour on the hour. The hotel needs to clean or even replace the carpet. They have a breakfast buffet. There are no places to do anything close by to walk to.

10/10

Exceptional

30 Apr 2026

Andres

Excelente opción para hospedarse. La propiedad es única por su tranquilidad y orden. Me impresionó lo limpia que estaba la habitación al llegar. El sistema de aire acondicionado es moderno y silencioso, permitiendo un descanso total. Contar con parking incluido facilitó mucho mi logística. Sin duda, el servicio del staff es de primer nivel

Self

2/10

Poor

29 Apr 2026

Rebecca

The stuff were very nice. They actually accommodated checking us in early and they waved the fee because the elevator was down and they put us on the third floor. They did have a nice gentleman help us bring our heaviest baggage up. The laundry was old but efficient and quick. They do not have a going machine and they do not offer any soaps to wash. I had to walk across the street to the Clarendon to make change. That's not a big problem but it was not convenient.
There was mold in the top of the shower. The phone in the room did not work so I had to go down to the front desk and make a complaint about something.
They allow scammers to come in and put pamphlets under the door for food delivery. However these are not established restaurants It seemed more like they made the food in their home kitchen.
I placed an order with one of these places they were an hour late after saying 40 minutes so I waited an hour and 40 minutes for my food. It was $48. The guy only gave me 10 change back from 60 and kept two I was not going to tip him at all.
The food came it was absolutely disgusting.
I ordered two steak and cheeses one just cheese the other pepper and onion. I ordered a meatball sub. And I ordered plain pasta and butter.
Both subs came with pepper onion and mushroom, I'm allergic to mushrooms. Bad form.
The meatball sub had barely any sauce The meatballs were tinier than an inch diameter, and also had pepper and onion.
The pool was absolutely disgusting. 0 ⭐

Friends_and_family Family

4/10

Poor

28 Apr 2026

David

Room smelled damp and musty. Blower dryer did not work and staff said there was nothing they could do about it. the elevator did not work and we were upstairs with heavy luggage. Overall not a pleasant experience.

Family

8/10

Excellent

28 Apr 2026

Joyce

It was great for 1 night. Staff was very helpful and the airport shuttle was very convenient.

Friends

2/10

Poor

27 Apr 2026

MaKayla

Little white spiders all over my room told staff they said manager will come look at room. She then comes in with a can of raid spray and telling me that me and my family has to leave room for about an hour hour or two so she can spray and air out the room and after about an 30mins of debating how that is ridiculous she goes down the hall opening multiple doors (which whom had other guest in them) until she found one that was empty and said I could move my stuff there.

Family_with_children

10/10

Exceptional

26 Apr 2026

Ingris

Yes food was amazing and room clean

Family_with_children

6/10

Pleasant

26 Apr 2026

Sanasha

The location was great and the staff were friendly. The elevator did not work.

Partner

4/10

Poor

25 Apr 2026

Elizabeth

Shift Manager 11:00 PM was not hospitable at all, he did greet nor thank customers for choosing Sleep Inn. I called two days prior to checkin and wasn’t informed elevatpr was out of service, they informed that airport shuttle was unavailable after 10 pm - this should be available in website, hotel photos are deceiving. Since the elevator was out of service, asked if they could help bringing luggage to room ( bell boy) he said No, I asked if there were available rooms in the ground response NO, didnt offer apologies for the inconvenience and then I requested to have a large suitcase stored in their lobby as I was assigned a room on the third floor he said ok. When I asked for tag and receipt for the luggage- he responded they didn’t have any. He did not let us know breakfast hours, Room did not have complimentary water bottles and when I went down to have breakfast there wasn’t enough food for all guest staying nor seating.

Family

2/10

Poor

24 Apr 2026

ELIAS

On arrival the elevator was not working
No one available to carry luggage to the THIRD floor

I had to carry them up and bring them down in the morning

Internet was awful

I need my money back because I sept it to relax not stressed with my baby of a 3 years old

Family_with_children

4/10

Poor

24 Apr 2026

Jason

Staff had guests waiting in lobby for hours due to “rooms not cleaned” and check in “starts at 3pm”. We were told that a room would be available for an additional fee plus another fee to change our original reservation. So we decided to wait in the lobby like everyone else. The bed was too firm and sunken in the middle, so it was like sleeping in hole in the bed. Rooms are also need to be renovated.

Partner

10/10

Exceptional

23 Apr 2026

Kristin

Easy, clean and would stay again

Self

10/10

Exceptional

23 Apr 2026

Virginia

Es muy buen lugar cerca del aero puerto

10/10

Exceptional

23 Apr 2026

James

The young ladies at the front desk could not have been more helpful.
I was so impressed, I had asked for so much help, I was compelled to offer one of them a tip and she would not even take it.
She said, “this is my job.”
I would hire both of them for our properties if I could get them to Texas.

Family

2/10

Poor

22 Apr 2026

Laurence

The room was horrible. The carpet smelled like mildew, but they turned an air conditioner to try to make room smell better. The showers were dirty the bathroom town weren't even stuck to the floor.

Partner

6/10

Pleasant

22 Apr 2026

Jessica

The room was clean and the air conditioner works well. The hotel itself is older. Parking is available. The best amenity is the shuttle to and from the airport.

Self

2/10

Poor

22 Apr 2026

Piero

Worst motel..I even woke up with bed bug bites.

Family_with_children

6/10

Pleasant

22 Apr 2026

Teneil

I stayed at Sleep Inn for just one night, mainly because of its convenient location near the airport. That made it a practical choice for a short stopover. Check-in was quick and smooth, which I appreciated after traveling.

However, I was a bit disappointed that the elevator wasn’t working, so I had to stay on the ground floor, which is never my preference; and did affect the overall experience.

On the positive side, the air conditioner worked very well, which made the room comfortable, and the shower had really hot water, which I appreciated.

The hotel offered a basic complimentary breakfast that included waffles, fruits, yogurt, and juice or tea, which was sufficient to start the day. They also provided a complimentary airport shuttle service that ran every hour, which was very convenient.
Overall, it was an okay stay; nothing exceptional, but it met the basic needs for a short visit.

Partner

4/10

Poor

21 Apr 2026

Vincenza

I would skip this property.

6/10

Pleasant

20 Apr 2026

Andrea

The price was a bit high. It was nice but maybe a bit pricey for the money. It is out of the way and secluded.

Family

4/10

Poor

19 Apr 2026

B tolga

Smell something so bad at hotel

6/10

Pleasant

19 Apr 2026

Noémie

We took that hotel especially for the free airport shuttle, and at the end the shuttle was full (11 guest) without the possibility to take it. Since there are only one trip per hour, we needed to pay the uber drive. Let me tell you I would had put that 20$ in another hotel with a better service of airport transport if I had known.

Family

6/10

Pleasant

18 Apr 2026

Nora

Place was clean. Room smaller than I thought

8/10

Excellent

18 Apr 2026

Tonya

The breakfast wasn’t good.

Friends

2/10

Poor

17 Apr 2026

Alexandrine

The plan reeks of cigarette they need to stop letting people inside the property

Family

8/10

Excellent

15 Apr 2026

Cathalina

Practical and economical for a one noghy stay.

Partner

6/10

Pleasant

14 Apr 2026

Janika

The carpet needs to be changed, it was too sticky.

Partner

10/10

Exceptional

14 Apr 2026

michelle

This was an absolute great hotel and shuttle to the air port. We would highly recommend them to others.

Partner

8/10

Excellent

14 Apr 2026

Kaiting

Simple, clean rooms.

6/10

Pleasant

14 Apr 2026

Shalika

I recently stayed at La Quinta Inn & Suites by Wyndham Miami North and unfortunately, my experience was not great. The check-in process took way longer than expected, with a long wait and little communication from staff, which was frustrating after traveling.

The biggest concern was cleanliness. I noticed small white bugs in the room, which made me very uncomfortable and question the overall hygiene of the hotel. That alone made it hard to relax during my stay.

While the location may be convenient, the issues with cleanliness and slow service made this stay disappointing. I would not choose to stay here again unless improvements are made.

Family_with_children

10/10

Exceptional

13 Apr 2026

karen

The room was very damp. The floor, the bedding, the towels. Maybe they had recently shampooed the carpets? I don't know, but everything was wet

Self

8/10

Excellent

13 Apr 2026

Giorgio

Room was clean.

Friends

10/10

Exceptional

13 Apr 2026

Kwame

Yes

10/10

Exceptional

13 Apr 2026

Sergio

Clean room , staff friendly, airport shuttle it need one and more trucks , pool need to be clean

Partner

10/10

Exceptional

13 Apr 2026

Jennifer

Yes

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Homero

Muy buen hotel

4/10

Poor

12 Apr 2026

Christine

The shuttle was a joke and the hotel manager was even a bigger joke. Got outside the airport at a quarter to ten. Last shuttle pick up is 10.00pm. At not seeing the bus I called, the hotel at 10.05, thats waiting 15 minutes. The receptionist was very pleased to tell me the last shuttle was already at the hotel. Of course I asked if it left the airport at 10 how is it at 10.05 it is already at the hotel? No answer.Of course I had to take a cab. Receptionist apologized and said he would let the manager know.
Next morning, downstairs at 8.45 to get the shuttle back to the airport. Shuttle full. 'You will have to catch the 10.00 o'clock ma'am', I was told. Needless to say, I had to catch another cab to the airport fo an 11.00 o'clock flight.
I don't know if its the total $49.00 cab fare or the unconcerned attitude of the manager and driver that upset me more.

Self

10/10

Exceptional

12 Apr 2026

Tanya

Rooms were clean, the pool was clean, and they have good customer service.

Family

4/10

Poor

10 Apr 2026

Silvia

No. Had issues most of the time with the WIFI.