Sonesta Select Charlotte University Research Park

United States , Charlotte - NC
CHARLOTTE, 333 West W.T. Harris Blvd
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100 reviews shown

2/10

Poor

03 Jun 2026

Kyra

Staff was very rude when we voiced our concerns about our room being dirty and the air not working. Considering how often we stay at this property I was very disappointed

Family

10/10

Exceptional

01 Jun 2026

Ricky

Staff were really helpful, courteous and respectful

Self

8/10

Excellent

31 May 2026

Jamaal

Happy Customer Will Recommend To Stay There. Also I Will Stay There Again In The Future.

Partner

10/10

Exceptional

31 May 2026

Jessica

Good location and near good restaurants.

Family_with_children

8/10

Excellent

30 May 2026

Dustin

Solid place to stay one night for race weekend

Friends

2/10

Poor

30 May 2026

Chad

I didn’t have any clean towels in my room and the woman at the front desk who works at night shift drive to charge me for a pet fee even though I’ve been there several times with my pet and was never charged before so that will be my last time staying there

Pet

4/10

Poor

29 May 2026

Shambrel

The website said breakfast and the pool would be open but when we got to the property that’s when we found out there is no breakfast and the pool doesn’t he a permit yet. The carpet in the hallways is very filthy and dirty. The lobby smells really good but the floors smell really bad. I will never go to the hotel again!! The room had hair on the cover and the balcony door was hard to open!

Family_with_children

4/10

Poor

27 May 2026

David

It's right off the highway. It is not kept up, stains everywhere, smells like weed throughout, bad neighborhood. Staff did not acknowledge my existence while standing at the front for a long time, while they were on the phone as if I was an inconvenience. All she had to do was look up and nod once.

The place smells and is short staffed.

10/10

Exceptional

27 May 2026

Kathy

This hotel was clean, the bedding was comfortable and the staff was very helpful!

Partner

4/10

Poor

26 May 2026

bryon

Furniture in the room were dirty. Ceiling and walls in the bathroom dirty. Ac was not draining the water. Making a lot of noise. Other doors were locked to make it very inconvenient to park close to your room. Had to walk around the building

Friends_and_family Friends

6/10

Pleasant

26 May 2026

Ruben

Limpieza

8/10

Excellent

25 May 2026

Patrick

Clean room, no kitchen, staff friendly, parking was good

Family_with_children

8/10

Excellent

25 May 2026

Christopher

Lots of stains everywhere. Bedding seemed clean but discolored. Staff was friendly.

Partner

6/10

Pleasant

25 May 2026

Taylor

Paid for two queen but receive one king bed, still a good experience none the rest!

Friends

4/10

Poor

25 May 2026

Christine

Torn curtains....mold on wall paper in bathroom....smoke detector broke....hole in my sheets. Just terrible. Wish I had not wasted my money on a suite.

Partner

6/10

Pleasant

25 May 2026

Michon

The staff was nice mostly except the evening gentleman seemed like he’d rather be somewhere else. They have 2 entrances that don’t work and make it less convenient for handling luggage but they took the time to print signs that show they’ve been there for a while opposed to repairing the doors. The interior hallway floors are filthy I don’t know the last time they were shampooed. Convenient location and housekeeping cleaned the rooms well. The building itself needs some attention especially when they stay booked they should put more care in the building.

Family_with_children

6/10

Pleasant

24 May 2026

Brian

Tv sucked. Balcony door almost impossible to open. Room card would not open any entry doors so had to use front entrance everytime

Self

10/10

Exceptional

22 May 2026

Doris

The staff were welcoming and friendly. The room was clean and very roomy. There wasn’t any breakfast available.

Partner

6/10

Pleasant

21 May 2026

Rianna

The place did what we needed for the night but smelled AWFUL of cigarettes.

Partner

8/10

Excellent

17 May 2026

julia

Didn’t order from kitchen.
Parking was safe.

Partner

10/10

Exceptional

17 May 2026

SABRENIA

Clean room

Self

10/10

Exceptional

15 May 2026

Thomas

very clean room staff was excellent and treated me like family

Self

8/10

Excellent

15 May 2026

Joe

The hotel apparently allows dogs in the rooms. One room that we had to walk by couple of times each day had a large dog that was left unattended. The dog barked loudly and for a period of time each time someone passed by the room.

Family

6/10

Pleasant

11 May 2026

Nicolas

Cuando hice la reserva, hice un pago adicional para incluir desayuno. En el lugar me dijeron que NO, que estaba en remodelacion y no incluye desayuno. A quien reclamar ahora

Partner

8/10

Excellent

11 May 2026

Daniela

Clean property

Family

10/10

Exceptional

03 May 2026

Thomas

friendly staff wonderful place to stay

Self

6/10

Pleasant

03 May 2026

DEIRDRE

Doesn't help to have a nice stay if you can't watch a TV that doesn't work/cable only plays half the channels

6/10

Pleasant

02 May 2026

Tia

The overall experience here was ok. The property is not kept up. The rugs were overly soiled and stained. The patio outside looks like it would have been ok but I witnessed the cushions left in the chairs while it was raining. The desk personnel was not welcoming either. I can’t say I would return especially for the price I paid, the property was not worth it.

Partner

10/10

Exceptional

30 Apr 2026

MARTIN

Great service

Self

10/10

Exceptional

29 Apr 2026

john

Clean room . Friendly staff.

Self

6/10

Pleasant

28 Apr 2026

Tammi

It was a okay stay. The wasn’t open and didn’t have breakfast.

Family

8/10

Excellent

28 Apr 2026

Marlene

They are currently doing renovations. The pool is not open and their is no breakfast. Everything is supposed to be ready by the end of May

Family

10/10

Exceptional

27 Apr 2026

Thomas

Awesome is all I can say

2/10

Poor

26 Apr 2026

RAMON

This Hotel is Ghetto, weird people. Not a safe place to spend the night

Partner

10/10

Exceptional

26 Apr 2026

Jacques

Other than the broken elevator, the srsy was amazing

10/10

Exceptional

25 Apr 2026

Tya

Parking was safe and restaurants within walking distances. Our bed was comfortable and the room was updated.

Partner

8/10

Excellent

25 Apr 2026

Jeanette

AC was cool (eventually) a fan would have helped disperse the air. Property clean but a bit dated. No breakfast. All in all would stay again.

10/10

Exceptional

24 Apr 2026

Kamarie

Pretty room just wish it had a kitchen but overall it’s good the WiFi go out every now and then but it’s still good and the beds ar super comfortable I will go here every time and it very affordable ngl

Partner

4/10

Poor

22 Apr 2026

John

The hotel was adequate but understaffed and no restaurant/breakfast on site. Upon checking in the fee for a pet was triple the posted rate on Expedia (which was unexpected). Upon arriving to our two room suite, one of the air conditioners was not working - no maintenance on site and no other rooms available. I was told I would be contacted by the manager however no follow up ever occurred. I would recommend looking at other nearby properties before booking this one.

Pet

2/10

Poor

19 Apr 2026

Gregory

The staff, corridors, and room could use major improvements.

Family

10/10

Exceptional

19 Apr 2026

joy

The staff that checked me in was very nice. Great location: close to the highway, great dining options, plenty of parking spaces. The hotel looked like it was well maintained. The only comment i had was that the first room we were given smelled like smoke. When I told the lady, she didnt ask any questions, instead, she apologized and got as another room with better view and easy access to stairs and elevator- this was a game changer for us especially because we are traveling and it meant we dont have to walk too far with our luggages! Will consider staying here if/when we are near the area again.

Partner

6/10

Pleasant

19 Apr 2026

Brianna

Clean bedding and bathroom, but dirty curtains. Facilities not well maintained (ex: broken elevator; poor TV reception; dirty pool; untidy gym with empty sanitizing wipes). Easy parking.

10/10

Exceptional

19 Apr 2026

MARTIN

Staff was pleasant, room was clean

Self

2/10

Poor

18 Apr 2026

Jarvis

A/C wasn’t working in the room switched rooms and the WiFi was awful. Left after a few hours and requested a refund.

Partner

10/10

Exceptional

15 Apr 2026

Jamil

Perfect

8/10

Excellent

14 Apr 2026

DeAnna

Good neighborhood

Self

8/10

Excellent

14 Apr 2026

James

Nice clean and comfortable rooms.

8/10

Excellent

13 Apr 2026

LaTashia Lanee

Was rushed out the room right at 11 o’clock and then they kept calling us while we were on the way in town trying to have us pay for room before we had got there

8/10

Excellent

13 Apr 2026

Page

Nice staff. Close to UNCC.

Friends_and_family Friends

8/10

Excellent

12 Apr 2026

Kareem

My stay was great as always except for the problem with the key cards not working for the doors . We had to park near the rear of the hotel and walk around to the front entrance to get in.

Partner

10/10

Exceptional

12 Apr 2026

Shakiri

Great stay as always. I've stayed here a few times when coming to Charlotte and I've never had an issue.

Partner

8/10

Excellent

10 Apr 2026

James

I wasn’t sure what to expect based on the location and the price. Pleasantly surprised. Nice lobby. Very comfortable bed. Good water pressure. Easy parking. Helpful staff. AC worked but I couldn’t figure out adjusting it as there seemed to be two separate systems for my room. I didn’t get a chance to check out the gym/pool/other amenities.

Self

2/10

Poor

05 Apr 2026

Vincent

We stayed at this property on 4/4-4/5. In town to visit our son, a student at UNCC. We chose it for convenience. Very close to the University. Very cheap. 90.00. Upon arrival, we were disappointed at the age of the hotel, not modern, old dirty furniture, dirty/worn carpet on floors n rooms & lobby eating area furniture, although no food is served there and hallways carpet. Dirty. Our room, 235, had a musty odor.

Our primary complaint was that, there was a USED/SOILED wash cloth drapped over the shower from the last guest. GROSS!! So housekeeping is a NON FACTOR! We didn’t see the dirty washcloth until it was time to shower the next morning. This made us feel like they probably didn’t change the sheets.

I complained to the General Manager, Dennis, who was EXTREMELY DEFENSIVE & RUDE!! He offered a 20% for the dirty wash cloth and said if I didn’t like the hotel, I shouldn’t have stayed there and should have asked for a refund when I arrived!!! How??? It was prepaid!! The contract via Expedia, was that it was no refundable at that point!

Nonetheless, I will be filing a complaint with Corporate for Sonesta. Website pics represent a modern hotel. It’s old and needs renovations that align to the website pictures and EFFICIENT HOUSEKEEPING!!

Do not stay here if you like cleanliness and a modern or up to date hotel.

KM, Raleigh NC

Partner

10/10

Exceptional

04 Apr 2026

Thomas

the staff was amazing

Self

6/10

Pleasant

31 Mar 2026

Shawna

This hotel was okay for a quick stay. It was clean but not many available amenities. The staff was friendly. The elevator did not work and didn't get a chance to check out the breakfast.

Family_with_children

6/10

Pleasant

30 Mar 2026

Michael Eric

Did not try any

4/10

Poor

30 Mar 2026

Margaux

The staff was very friendly, property is conveniently located, however the room was not the greatest. The sofa had stains all over it, the room itself seemed dirty. The bed and pillows were VERY comfy and they were clean. We were only staying 1 night and all we really needed was a bed to sleep. So for our purposes it was fine.

Family_with_children

10/10

Exceptional

29 Mar 2026

Demetria

Hhj

2/10

Poor

29 Mar 2026

Natasha

Outdated building. Filthy carpet in the halls. Broken elevators. Filthy sofa cushions in the room. Filthy tub with a ring in it & bath tub mat filth engraved in tub. If it’s not $50 a night it cost way too much.

Family

10/10

Exceptional

23 Mar 2026

Bridget

N/a

Friends

10/10

Exceptional

23 Mar 2026

Bridget

N/a

8/10

Excellent

22 Mar 2026

Khaliah

Hotel was ok. Website stated there was breakfast but there was not. That was the only downside because I had to spend extra money to buy it. Staff told me to at they didn’t with no explanation. Hotel was in a very convenient area and close to everything.

8/10

Excellent

22 Mar 2026

Latricia

Room was clean

8/10

Excellent

22 Mar 2026

LaBria

Very friendly

2/10

Poor

22 Mar 2026

Brian

The most unaccommodating staff. I would never stay at this location again.

2/10

Poor

19 Mar 2026

Alexis

Upon entry, lobby appeared clean and well kept. While walking the halls to our room, we noticed the carpet was overdue for a deep clean. After entering the room, we noticed two wasp buzzing near the balcony door which was not secure and could not be locked. The room did not have a fresh scent and the shower had traces of pubic hair in the corner.

We left to take care of family business and requested a refund from the manager. He was polite and understood why we’d request such and gave us a print out of the refund.

I appreciate the courteousness of the manager and hope this feedback will bring about an improvement for future guests.

Family

10/10

Exceptional

16 Mar 2026

Brianna

Pet friendly. Nice area. Clean rooms.

Partner

2/10

Poor

16 Mar 2026

Tara

One of the absolute worse hotels I have ever stayed in. Don’t go outside after dark, there are First we got woke up at 130am from pouring water coming from the ceiling in two places.

8/10

Excellent

16 Mar 2026

John

Clean rooms. Great feeling King size Bed & bedding ....
Family & Pet friendly ....👍

Friends_and_family Friends

2/10

Poor

12 Mar 2026

Rochelle

The beds had bedding

10/10

Exceptional

10 Mar 2026

chastity

Friendly staff, great location with plenty of restaurants to choose from. The room was perfect, clean and cozy with a very comfortable bed. Only negative is that I was expecting continental breakfast of some kind but none provided. No free coffee in the lobby, has to be purchased in their little concession area.

2/10

Poor

08 Mar 2026

Deanna

The

2/10

Poor

08 Mar 2026

Kamaya

The room was dirty & it smelled like a man.

6/10

Pleasant

06 Mar 2026

Stanley

This was my second time at this hotel, but I must admit it was not as good as my first time. While it was only okay overall, I noticed that things in general weren't as up-to-snuff as before: the ground floor hallways needed to be swept/vacuumed, the elevator at the front of the building had a broken call button for my floor, so it was unusable to me, and the other elevator at the back was dirty (I noticed it was finally cleaned up by the time I left), and trash was having to be piled up outside the cans in the ice machine station on my floor. My room was alright as far as the basics go, however I did have problems with the wifi and had to call the tech support number to get things fixed, and there were several channels on my room TV that were not functional: either picture without audio, frozen picture and no audio, or very broken up/interrupted picture and audio. Unfortunately, this was all disappointing to me as it was not my experience the first time I stayed there (last year). I'm not sure why things have changed, but I seriously doubt I will return.

Self

6/10

Pleasant

05 Mar 2026

Peter

This was ok for a budget option but there was a really scary looking control panel in one of the elevators that was so concerning looking that it made me write this review.

4/10

Poor

03 Mar 2026

Saroya

This hotel needs a proper upgrade. It could be a great hotel with the proper upgrade. As soon as you enter it look nice. Getting to the room it wa dreadful walk to your room. I didnt want to touch anything. Clean the hotel from top to bottom new carpet new ceiling tiles so on and so forth could be a jolly good stay. In the meantime i do not recommend. Staff was great though .

Self

8/10

Excellent

02 Mar 2026

ERICA

The property does accept pets, they do have a pool but its outdoor seasonal. I never made it to breakfast to see what kind of food options they have but it says take away breakfast but the elevator shows different stuff. One of the elevators does not have a 2nd floor button which was a long walk to our room, i did hear dogs barking in the bathroom but not while in my room.

Partner

4/10

Poor

02 Mar 2026

MICHAEL

The property has good amenities and is in a good location, but when check out is at 11am, that’s what customers expect. Loading up the truck from the side entrance with 35 minutes left until check out time and I get locked out. Neither my key or my wife’s key does not work. I was told they had an issue with people getting locked out early before check out time and concerns was voiced to management. Please address the issue soon. Thanks.

Pet

10/10

Exceptional

01 Mar 2026

Dennis

Hello it was great

Pet

2/10

Poor

28 Feb 2026

Latoya

The wall had a brown sticky substance on it, the sheets weren't the cleanest still had spots in them. The elevator button was broken you could see the wires.

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Austin

Front desk staff were very kind. Room itself was ok. This is a fine place to stay for a night or two, but it was pretty noisy.

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Will

Room was clean, staff was curtio

10/10

Exceptional

24 Feb 2026

Mary

Yes

Business Family

10/10

Exceptional

23 Feb 2026

Brendan

It was so clean staff was so nice everything was amazing will definitely stay here again!

Friends

6/10

Pleasant

22 Feb 2026

Travis

Yes it was okay just didnt like the fact i paid for a balcony room but received a patio room and also they make you walk through the whole building to get to your room when they have access doors but the key cards dont work for them other then that it was a comfortable stay.

Partner

10/10

Exceptional

22 Feb 2026

John

This was a staycation for me and my wife on my birthday. The staff was great, rooms clean. Only negative was the a/c unit did not work well. But this was a small issue. Overall I will recommend Sonesta to friends and family.

Partner

10/10

Exceptional

20 Feb 2026

MARTIN

Great staff courtesy

10/10

Exceptional

20 Feb 2026

Cassie

The room for sure it was pretty good. The only thing we really didn’t like is the mini fridge had water leaking in it. The other thing we really didn’t like was we really couldn’t enjoy looking at tv cause yall basically didn’t have any channels we could look at so we were forced to look at anything and it kept saying no signal and that was terrible. Then on top of that the ac in the bedroom room was tripping we wanted heat to be coming out it was blowing out cold air so we turn it off and let the heat from the other section of the room get in there. The shower wasn’t all that good either cause the water was luke warm and I like hot showers. Oh and yall definitely shouldn’t advertise a balcony because I don’t know what that was a brick wall and you barely could turn around out there so that was a bust. But other than that it was a pretty decent room.

Partner

6/10

Pleasant

18 Feb 2026

Chenoa

It was ok it was a little hectic due to Valentine’s Day. I was put in a room with no ac and mildew smell. The hotel then didn’t have a room with balcony available so I basically got a down grade for my room because they didn’t have what I asked for available

10/10

Exceptional

17 Feb 2026

ray

Very clean rooms, friendly staff, comfortable beds.

Will definitely stay here again.

Self

6/10

Pleasant

17 Feb 2026

Kim

Staff was courteous. I requested a balcony and received a porch. On day two I realized the door didnt even open and was off its track. I had paid extra and it wasn’t even worth it.

Partner

10/10

Exceptional

16 Feb 2026

Kaity

My room was extremely clean and the staff was phenomenal.

Leisure Self

2/10

Poor

16 Feb 2026

Debbie

The telephone in my room did not work. There was trash on the balcony. My key would not unlock any of the outside entrances. The front desk magnitized my key three differant tines and still did not work.

Self

10/10

Exceptional

16 Feb 2026

Carmen J

Clean rooms and friendly staff 😃

Business

10/10

Exceptional

15 Feb 2026

Zaradea

Our room was nice and clean and very comfortable.

Partner

4/10

Poor

12 Feb 2026

Christine

Didn't clean room. Hence no towels. When I called front desk phone didn't work . When I went to front desk to get towels they handed me 1 . No coffee ( not sure it was free or not ) but even if I had to purchase since there was a Starbucks kiosk it was not available . There are other options in the same area to pick from... just saying .

10/10

Exceptional

11 Feb 2026

Vedant

Was good

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

LaTonya

The rooms are always clean and staff friendly.

10/10

Exceptional

08 Feb 2026

Constance

Very clean and tidy. Nice staff very friendly and accommodating. Just what was needed after AMERICAN AIRLINES BUMPED ME FROM THE FLIGHT. CONNIE THE TRAVELER

10/10

Exceptional

05 Feb 2026

Gerard

staff helped me out Alot when I was in a jam

Business