Sonesta Select Charlotte University Research Park

United States , Charlotte - NC
CHARLOTTE, 333 West W.T. Harris Blvd
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100 reviews shown

2/10

Poor

12 Mar 2026

Rochelle

The beds had bedding

10/10

Exceptional

10 Mar 2026

chastity

Friendly staff, great location with plenty of restaurants to choose from. The room was perfect, clean and cozy with a very comfortable bed. Only negative is that I was expecting continental breakfast of some kind but none provided. No free coffee in the lobby, has to be purchased in their little concession area.

2/10

Poor

08 Mar 2026

Deanna

The

2/10

Poor

08 Mar 2026

Kamaya

The room was dirty & it smelled like a man.

6/10

Pleasant

06 Mar 2026

Stanley

This was my second time at this hotel, but I must admit it was not as good as my first time. While it was only okay overall, I noticed that things in general weren't as up-to-snuff as before: the ground floor hallways needed to be swept/vacuumed, the elevator at the front of the building had a broken call button for my floor, so it was unusable to me, and the other elevator at the back was dirty (I noticed it was finally cleaned up by the time I left), and trash was having to be piled up outside the cans in the ice machine station on my floor. My room was alright as far as the basics go, however I did have problems with the wifi and had to call the tech support number to get things fixed, and there were several channels on my room TV that were not functional: either picture without audio, frozen picture and no audio, or very broken up/interrupted picture and audio. Unfortunately, this was all disappointing to me as it was not my experience the first time I stayed there (last year). I'm not sure why things have changed, but I seriously doubt I will return.

Self

6/10

Pleasant

05 Mar 2026

Peter

This was ok for a budget option but there was a really scary looking control panel in one of the elevators that was so concerning looking that it made me write this review.

4/10

Poor

03 Mar 2026

Saroya

This hotel needs a proper upgrade. It could be a great hotel with the proper upgrade. As soon as you enter it look nice. Getting to the room it wa dreadful walk to your room. I didnt want to touch anything. Clean the hotel from top to bottom new carpet new ceiling tiles so on and so forth could be a jolly good stay. In the meantime i do not recommend. Staff was great though .

Self

8/10

Excellent

02 Mar 2026

ERICA

The property does accept pets, they do have a pool but its outdoor seasonal. I never made it to breakfast to see what kind of food options they have but it says take away breakfast but the elevator shows different stuff. One of the elevators does not have a 2nd floor button which was a long walk to our room, i did hear dogs barking in the bathroom but not while in my room.

Partner

4/10

Poor

02 Mar 2026

MICHAEL

The property has good amenities and is in a good location, but when check out is at 11am, that’s what customers expect. Loading up the truck from the side entrance with 35 minutes left until check out time and I get locked out. Neither my key or my wife’s key does not work. I was told they had an issue with people getting locked out early before check out time and concerns was voiced to management. Please address the issue soon. Thanks.

Pet

10/10

Exceptional

01 Mar 2026

Dennis

Hello it was great

Pet

2/10

Poor

28 Feb 2026

Latoya

The wall had a brown sticky substance on it, the sheets weren't the cleanest still had spots in them. The elevator button was broken you could see the wires.

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Austin

Front desk staff were very kind. Room itself was ok. This is a fine place to stay for a night or two, but it was pretty noisy.

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Will

Room was clean, staff was curtio

10/10

Exceptional

24 Feb 2026

Mary

Yes

Business Family

10/10

Exceptional

23 Feb 2026

Brendan

It was so clean staff was so nice everything was amazing will definitely stay here again!

Friends

6/10

Pleasant

22 Feb 2026

Travis

Yes it was okay just didnt like the fact i paid for a balcony room but received a patio room and also they make you walk through the whole building to get to your room when they have access doors but the key cards dont work for them other then that it was a comfortable stay.

Partner

10/10

Exceptional

22 Feb 2026

John

This was a staycation for me and my wife on my birthday. The staff was great, rooms clean. Only negative was the a/c unit did not work well. But this was a small issue. Overall I will recommend Sonesta to friends and family.

Partner

10/10

Exceptional

20 Feb 2026

MARTIN

Great staff courtesy

10/10

Exceptional

20 Feb 2026

Cassie

The room for sure it was pretty good. The only thing we really didn’t like is the mini fridge had water leaking in it. The other thing we really didn’t like was we really couldn’t enjoy looking at tv cause yall basically didn’t have any channels we could look at so we were forced to look at anything and it kept saying no signal and that was terrible. Then on top of that the ac in the bedroom room was tripping we wanted heat to be coming out it was blowing out cold air so we turn it off and let the heat from the other section of the room get in there. The shower wasn’t all that good either cause the water was luke warm and I like hot showers. Oh and yall definitely shouldn’t advertise a balcony because I don’t know what that was a brick wall and you barely could turn around out there so that was a bust. But other than that it was a pretty decent room.

Partner

6/10

Pleasant

18 Feb 2026

Chenoa

It was ok it was a little hectic due to Valentine’s Day. I was put in a room with no ac and mildew smell. The hotel then didn’t have a room with balcony available so I basically got a down grade for my room because they didn’t have what I asked for available

10/10

Exceptional

17 Feb 2026

ray

Very clean rooms, friendly staff, comfortable beds.

Will definitely stay here again.

Self

6/10

Pleasant

17 Feb 2026

Kim

Staff was courteous. I requested a balcony and received a porch. On day two I realized the door didnt even open and was off its track. I had paid extra and it wasn’t even worth it.

Partner

10/10

Exceptional

16 Feb 2026

Kaity

My room was extremely clean and the staff was phenomenal.

Leisure Self

2/10

Poor

16 Feb 2026

Debbie

The telephone in my room did not work. There was trash on the balcony. My key would not unlock any of the outside entrances. The front desk magnitized my key three differant tines and still did not work.

Self

10/10

Exceptional

16 Feb 2026

Carmen J

Clean rooms and friendly staff 😃

Business

10/10

Exceptional

15 Feb 2026

Zaradea

Our room was nice and clean and very comfortable.

Partner

4/10

Poor

12 Feb 2026

Christine

Didn't clean room. Hence no towels. When I called front desk phone didn't work . When I went to front desk to get towels they handed me 1 . No coffee ( not sure it was free or not ) but even if I had to purchase since there was a Starbucks kiosk it was not available . There are other options in the same area to pick from... just saying .

10/10

Exceptional

11 Feb 2026

Vedant

Was good

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

LaTonya

The rooms are always clean and staff friendly.

10/10

Exceptional

08 Feb 2026

Constance

Very clean and tidy. Nice staff very friendly and accommodating. Just what was needed after AMERICAN AIRLINES BUMPED ME FROM THE FLIGHT. CONNIE THE TRAVELER

10/10

Exceptional

05 Feb 2026

Gerard

staff helped me out Alot when I was in a jam

Business

8/10

Excellent

04 Feb 2026

DEIRDRE

Courteous staff

Business

2/10

Poor

02 Feb 2026

Donna

Room sheets were dirty. Our first room was occupied opened the door someone things were in there. Second room was not cleaned properly. Manager was not accompanying at all. No breakfast options at all. Facility not clean.

Business Partner

10/10

Exceptional

29 Jan 2026

DEIRDRE

Very courteous as always when I stay.

10/10

Exceptional

27 Jan 2026

Carmen J

I totally enjoyed my stay during the winter storm.
The room was clean and cozy!

The staff was friendly and knowledge and made the checking in and out extremely easy and fast.

Business Self

10/10

Exceptional

26 Jan 2026

Tiffany

Cleanliness

Partner

10/10

Exceptional

25 Jan 2026

Fabion

the room and stay was amazing

Leisure Self

10/10

Exceptional

25 Jan 2026

Chenoa

Everything was great!!!

8/10

Excellent

23 Jan 2026

Serpima

Clean room

10/10

Exceptional

22 Jan 2026

MARTIN

The front staff is ver pleasant and professional

Business Self

8/10

Excellent

21 Jan 2026

Ivory

Nice place wonderful front desk clerk. Only issue was that they didn't gave the option to go onto platforms to see sign in and see yoyr movies etc. You have to have this instead of being for to watch cable tv where some of the volume didn't work on some channels

10/10

Exceptional

20 Jan 2026

Eladio

Clean room

Business_and_leisure Self

2/10

Poor

20 Jan 2026

Tyler

No hot water during my stay. No communication about this issue at check in.

Leisure Self

6/10

Pleasant

18 Jan 2026

Kim

There wasn’t breakfast or coffee as stated when o booked. I didn’t find out until I checked in.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Ronald

Clean room quite stay

6/10

Pleasant

17 Jan 2026

Darrell

Needs an upgrade.

10/10

Exceptional

16 Jan 2026

Michael

Room exceeded expectations. Very nice accommodations, comfortable bed

Leisure Family

10/10

Exceptional

15 Jan 2026

Teirra

5 stars.

Business Self

6/10

Pleasant

13 Jan 2026

Sheconda

Room was okay toilet got stopped up and had to change room and the other room didn't smell fresh. But other than that had a nice stay

2/10

Poor

09 Jan 2026

Suleiman

The worst
So dirty
All bed sheets nasty and i find blood on the sheets
Nothing clean
Be aware

Business Family

10/10

Exceptional

09 Jan 2026

DEIRDRE

I hardly ever have any problems when I stay here. Rooms are very clean, the grounds are not trashy and everything works..

Business

2/10

Poor

08 Jan 2026

Ahtziri

Staff.

Business Family

10/10

Exceptional

03 Jan 2026

Sidney

Room was clean no issues ..Staff was very polite and knowledgeable...I didnt get the breakfast...The room didnt have any type of odor Heat worked very well

Self

10/10

Exceptional

27 Dec 2025

Bright

Clean

10/10

Exceptional

24 Dec 2025

Amanda

Walked into 54 degrees with AC on…no breakfast available. Front desk lady was very short and rude with me while checking in

Partner

8/10

Excellent

21 Dec 2025

Hazel

I gave this 4 stars for convenience and for the bed and pillows that were very comfortable! But the sink was broke, there was not a safe in the room and the hotel was not fully booked but we were placed in the very back of the hotel. Other than that our stay was pleasant and just needed a couple of updates.

Partner

10/10

Exceptional

18 Dec 2025

Darla

The room was clean and spacious. There were issues getting into our room (our keys and then the main key did not work). They quickly responded and switched rooms. We have stayed here multiple times while our daughter was at UNCC and have been pleased every time.

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Denise

I have stayed here several times while visiting my son at UNCC.

Pros: close to campus, affordable, clean rooms, large dispensers of soap, lotion, etc. (vs. awkward small bottles)

Cons: Internet was down for most of my stay and I got no updates on access so missed two deadlines. Coffee urns used to be in lobby but are now behind the reception for a a fee, The site says they now charge for parking, although they didn't (perhaps because occupancy was low). Booths for cafe are really shabby.

Business_and_leisure Self

8/10

Excellent

14 Dec 2025

LaTonya

Clean and quiet. My 3rd stay no issues.

Leisure

6/10

Pleasant

13 Dec 2025

vincent

Staff was amazing but honestly the tub had a whole lot of hair! I had to end up cleaning it myself. Everything else was great.

6/10

Pleasant

09 Dec 2025

Dianne A

Room did not get cleaned when i step out staff was not friendly and breakfast u haf to pay for it even though on the app it said continual breakfast.

Leisure Family

10/10

Exceptional

03 Dec 2025

trudi

Clean

Business_and_leisure Partner

10/10

Exceptional

01 Dec 2025

Maria

Rooms were very clean, staff were very nice and attentive! Thank you for a great hospitality!

6/10

Pleasant

19 Nov 2025

LaQuinta

Rooms could’ve been cleaner

10/10

Exceptional

18 Nov 2025

Keith

Really quick and timely check in. Very clean room and no issues

Business

4/10

Poor

16 Nov 2025

Selora

The room was not as clean as it should have been. Definitely neglected. Visibly unclean bedspread, unclean tub, and poorly vacuum carpet. They were short staffed as well. I have been here before and it was not in this type of condition

Business_and_leisure Partner

10/10

Exceptional

16 Nov 2025

Huy quang

Fast check in and clean

2/10

Poor

15 Nov 2025

Narender

I stayed here for one night in November 2025, and while the front desk staff was genuinely helpful and attentive when I interacted with them directly, the experience was ruined by major communication gaps that caused unnecessary frustration and stress. For instance, I reported a potential safety concern in my room (a noticeable burning smell) late in the evening, and was promised a quick follow-up within 10 minutes—but nothing happened, no call or update overnight. Then, upon briefly stepping out the next morning, I returned to find my room key deactivated and the room reassigned without any prior notification, forcing me to scramble and deal with relocated belongings. These lapses in follow-through and internal coordination turned a simple stay into a chaotic hassle, despite the convenient location. I wouldn't recommend this hotel until they fix these issues to prevent similar problems for others.

8/10

Excellent

13 Nov 2025

Anthony

Great property N great staffs ver easy to get around the city

10/10

Exceptional

13 Nov 2025

Earica

room was clean and the price was very reasonable

Leisure Partner

10/10

Exceptional

12 Nov 2025

Richard

Clean rooms . Friendly staff

Leisure Partner

10/10

Exceptional

12 Nov 2025

Gerrod

2/10

Poor

12 Nov 2025

Amarnath

Room wasn’t good. There was no breakfast though that was included in the price while booking the room.

Business_and_leisure Friends

8/10

Excellent

09 Nov 2025

Joan

Comfortable, affordable rooms. Older style sink and tub. King bed, very comfortable and clean. Couch was okay but not very comfortable.
Will stay here in future !

Partner

4/10

Poor

09 Nov 2025

Shaun

The room wasn’t bad. However the experience on the premise was terrible. It was unnerving to know that there were no cameras in the back of the hotel where three break ins occurred.

Leisure Family

4/10

Poor

09 Nov 2025

Charisse

The hotel is definitely subpar. The hall way carpets are dirty, rooms are out dated. My tv couldn’t access Netflix… etc. walls are thin as I could hear my neighbors and their nonsense all night.

Friends_and_family Family

4/10

Poor

09 Nov 2025

Kirsten

Breakfast was advertised, even signage in the elevators but the front desk staff said they did not do breakfast. I have no idea when they last cleaned the carpets throughout, but they were filthy. In our room we were sold a 2 queen bed room and it was 2 doubles, the carpets were dirty. The pillows were terrible and the bed linens consisted of 2 sheets and a thin blanket. Would not ever stay at a Sonesta again.

Leisure Family

6/10

Pleasant

08 Nov 2025

Karen

Our room was musty. Stains on the drapes and walls. Icky would not stay here again

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

Lisa

Room was okay but it was a double bed and was supposed to be a queen.

Staff was courteous.

6/10

Pleasant

08 Nov 2025

Martha

Thought there was a breakfast but only a coffee cart. Needs some updates.

Business_and_leisure Family

10/10

Exceptional

03 Nov 2025

Louis

Nice room, friendly staff

Self

2/10

Poor

02 Nov 2025

Jodie

Very unsafe place. While sitting in our car, someone’s window was busted out of their car. People just standing outside looking like trouble.

The bathtub wouldn’t drain.
We ended up leaving because we felt unsafe.

Leisure Partner

10/10

Exceptional

02 Nov 2025

David

Was very pleased with the site for cleanliness and comfort for a reasonable price.

Business Friends

8/10

Excellent

02 Nov 2025

Heather or Kai

Lots of restaurants nearby. Was clean and room was nice. Breakfast not included

Leisure Self

10/10

Exceptional

01 Nov 2025

Antonio

Dominigue was amazing at check in. It was quick and she gave us exactly what we asked for

2/10

Poor

30 Oct 2025

Laura

Rude staff. Called to reschedule my stay, the person asked me everything I had just told her, including when my stay was. When I told her she laughed and said there’s no refunds or rescheduling. As if I hadn’t started my call with the date I was suppose to check in.

Friends_and_family Friends

8/10

Excellent

27 Oct 2025

LINWOOD

Good hotel for price. Moderately condition, with older TV, a bit worn facility overall. No complaints.

Leisure Self

6/10

Pleasant

26 Oct 2025

Preston

In short, this was a place to sleep. Aspects of this felt like being at 2 star hotel, while other bits one can definitely find nicer 3 stars.

* The bushes and grass hadn't been maintained in quite a bit.
* The carpet in the hallway, especially near the back entrances, were visibly dirty
* Check in didnt take long, but did not feel welcoming. Basically was handed my key and that was about it.

The amount of space was sufficient, but there was nothing welcoming about it. The curtains had a noticable tear. The check out process was a little warmer than check in.

I had originally planned a second stay because i was going to be in Charlotte twice in October, but that changed within the first night of staying.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Dina

The area was easy to find and our 1 night stay was good. Clean, safe.

Leisure Family

10/10

Exceptional

25 Oct 2025

Snake

Have a good stay at this location. Convenient spot next o a bunch of restaurants and two different light rail stations.

Business Self

6/10

Pleasant

25 Oct 2025

Mary

We paid for breakfast but the hotel staff, at check in, said there was no breakfast offered. We got breakfast in the morning and when checking out were advised their breakfast was a cup of coffee and a few items from a cart. We had already eaten since we were told there was no breakfast. The offering was worth less the $2 anyway, so having paid $17 for 2 of us was extremely overpriced and misleading. I will be requesting a refund of the breakfast cost

Leisure Partner

10/10

Exceptional

24 Oct 2025

Jane

Very clean and incredible staff

Leisure Self

8/10

Excellent

24 Oct 2025

Kevin

Nice Hotel, good area for getting to the track

Leisure Partner

8/10

Excellent

22 Oct 2025

Freddie

Needs breakfast buffet

Leisure Self

6/10

Pleasant

20 Oct 2025

Michael

Not what I expected from pictures very dark rooms but very nice staff and helpful

Leisure Family

4/10

Poor

20 Oct 2025

James

The only good thing I can say about this place was the bed. Other than that, it was not a good place to stay even for a night. We had a cockroach scurry across the desk while eating. The curtains also had this big brown stain on them. The pull out mattress had stains as well. The lady who checked us in was rude too.

Leisure Partner

8/10

Excellent

20 Oct 2025

KELLY

I love the area, it's close to campus but not too close to be crowded. There's excellent shopping and both fast food and restaurants within walking distance or a short 1/4 mile drive. Those are walkable too, but would not suggest crossing the highway in front; the drivers are not attentive and do not break for pedestrians crossing at the lights let alone trying to jaywalk. My only complaint is that the TV was an older model that had poor reception and quality. If you did get a station to come in, it was extremely pixilated. There were only 4 that would come on and only one that stayed on. Was glad I went to the book store before settling for the evening.

Leisure Self

10/10

Exceptional

19 Oct 2025

Cindy

Rooms are nice with all amenities needed for the usual traveler. Didn't get any of the grab and go breakfast, but I'm sure it's fine. Staff nice, clean property, would come and stay here again.

Leisure Friends

4/10

Poor

19 Oct 2025

Paul

Carpeting in hall with multiple stains, felt unclean. Unable to utilize phone system to even discuss early check-in. Bed too hard.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Yesenia

Clean room