Name: Sonesta Simply Suites Charlotte University
Address: 8812 University East Drive, Charlotte, 28213, US

2/10

Poor

25 Jul 2026

Shadee

Terrible experience.

2/10

Poor

25 Jul 2026

Enrique

rude staff

6/10

Pleasant

23 Jul 2026

Gail

Our room was 1st floor, spacious, no housekeeping services, and A/C cooled room adequately but didn't keep up with humidity, therefore room felt damp and musty. You have to ask if you need fresh towels or hair dryer, which are then cheerfully provided. Location is very good and parking is adequate. Full kitchen is a nice feature. Staff was very pleasant and helpful. Property seems a little dated and could use some basic maintenance.

2/10

Poor

21 Jul 2026

Nakendrick

It smelled

Partner

8/10

Excellent

21 Jul 2026

Bessie

The staff were very accommodating and courteous. My stay was very enjoyable.

Self

6/10

Pleasant

21 Jul 2026

Manuel

I like that hotel for the price we got a good stay,if they can install cameras that will be great, the staff is really nice

Business

10/10

Exceptional

20 Jul 2026

Antonio

Staff was pleasantly nice and polite

Self

10/10

Exceptional

20 Jul 2026

Naydelin

Great overall, will definitely be back

Friends

10/10

Exceptional

19 Jul 2026

Rashawn

The Southern Hospitality was unmatched. great place and great people.

Self

10/10

Exceptional

17 Jul 2026

Gary

Clean and great price

Partner

8/10

Excellent

17 Jul 2026

Kevin

I think the building isnpretty old but not bad. For. The price you get what you pay for but one thing is the room is very spacious

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Neha

We were given a first-floor room with a window facing the parking lot. There was very little privacy, as the window looked directly onto the parking area, and the blinds were so sheer that people outside could easily see into the room.

The room was also quite noisy. There was constant disturbance from both the parking lot outside and the hallway, with doors opening and closing throughout our stay. Because of the lack of privacy and the frequent noise, we didn't feel comfortable or particularly safe.

Partner

4/10

Poor

17 Jul 2026

Preston

Room smelled odd, and the shower drain was clogged

Partner

8/10

Excellent

16 Jul 2026

Jamaal

Clean Rooms & Nice Staff.

Partner

10/10

Exceptional

09 Jul 2026

Joshua

truly a very nice place to stay

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Demetrius

Always welcoming

8/10

Excellent

29 Jun 2026

Ketut

Clean room.

Friends

10/10

Exceptional

28 Jun 2026

Dontay

Enjoyed my stay everything was great thank you for your hospitality

Self

8/10

Excellent

27 Jun 2026

Kimberly

The room was spacious and clean. Great value and location. Only issue was elevator was not working. Was told it would be several days before they would be fixed. Staff was friendly. Would definitely stay again at this property.

Partner

8/10

Excellent

23 Jun 2026

Jorge Raul

Me agrado mucho la estadía en este lugar, la habitación muy cómoda y el lugar muy tranquilo, si lo recomiendo y volvería a utilizar el hospedaje de este lugar.

Family

4/10

Poor

22 Jun 2026

Glenn

Booked online. Photos on website must be old. This property needs major maintenance and a deep clean. Common areas are dirty and grubby. Carpets stained. Smells like mildew through the hotel. Half the laundry washer and dryer were out of service. Doors not latching. Entryway door needs replacement.

Partner

6/10

Pleasant

17 Jun 2026

Pernell

Lots of no smoking signs but yet I still smelt the scent of Marijuana in the hallways on the 3rd floor.

Self

10/10

Exceptional

15 Jun 2026

Dontavia

The hotel was superb. The only issue was that the elevator was broken until the last day of my stay.

Self

6/10

Pleasant

15 Jun 2026

Dalia

One of the better options in this area - however, the kitchen was missing some items such as - cutting board, forks, etc. I did ask the staff and they did provide. Overall, price and location is good.

Family_with_children

6/10

Pleasant

12 Jun 2026

Douglas

Check in was absolutely ridiculous the card machine did not work the elevators did not work the a/c on the third floor in the hallway was also broken not to mention it was 95 degrees overall I will not recommend this place to anyone the staff was not helpful at all floors were dirty and old this place needs help

Partner

10/10

Exceptional

08 Jun 2026

Beverly

I liked that the pictures matched what you seen when you arrived. The staff was very helpful when needed. One downfall was the elevator doesn’t work, but we got a room on the 1st floor verses the 3rd floor they was going to put us in.
Would I recommend this hotel and the answer would be yes.

Partner

10/10

Exceptional

07 Jun 2026

Iralee

Room clean

Self

10/10

Exceptional

04 Jun 2026

Tressa

Room was very clean - all aspects... Inside fridge & freezer, AC vents and filters, carpet, bathroom and kitchen!!

The room was quiet - no noisy neighbors were heard INSIDE our rooms, which was surprising, as sometimes the sounds of others in the hall made you wonder if it was going to be a bumpy night! But NO \"bumps\" all rest!!!

Staff interaction was minimal - but very professional!!! Lady at check-in was the same, kind woman that checked us in 2 years prior!! Had one instance where our keys stopped working, but while that was a surprise to us AND the front desk clerk that day, he had it fixed in a jif and we were all good to rest up befor going out later!
The entire neighborhood is gorgeous and quiet too!!! Plenty of trees and shrubs to drown out any street noise Plus, they have a gas grill for guests to use and tables under a lovely, permanent gazebo to keep you cooler in the shade.

Kitchen was VERY WELL EQUIPPED with even the small appliances!!! Small coffee pot with a couple of coffees pouches to get started, microwave, soaps, towels... these things are common & expected at most hotels, esp long term(7+days)... BUT, TO ALSO INCLUDE: a TOASTER, Can Opener, Full Kitchen Size Refrigerator & Freezer WITH Ice Maker -also cleaned out before our arrival, so FRESH, UNTOUCHED ice being made continually, DISHWASHER, Cooktop, All Dishes & Flatware, Pot & Pans w/utensils.
Bring your beverages, food & spices & you are good to go!

Already a repeat customer & will REMAIN one!!!

Family

6/10

Pleasant

02 Jun 2026

Evan

From the start we were informed the elevator was not in service, to constantly having to get the key recarded every other day. As well as having to wipe down every surface in the room with Clorox wipes to disinfect and feel somewhat clean. I most definitely will never stay here again. Hope this helps someone who is thinking of staying here.

Friends_and_family Family

8/10

Excellent

28 May 2026

Deborah

Good size rooms, comfortable bed, kitchen a definite plus. Felt safe, quite area. Easy to get in and out of and on to major highways.

Partner

10/10

Exceptional

27 May 2026

Robert

Property was off the beaten path and was very quiet. Room amenities were very nice and the free washers/dryers were very good!! Very close to multiple restaurants and services.
Definitely worth the visit and will definitely be back.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Andrew

The room was very clean, the bed was nice and soft. The check in staff was excellent. Very quiet in and around the hotel. The location is perfect, about 10-15 mins from Charlotte Motor Speedway, Concord Mills Mall, and plenty of great restaurants around.

Partner

8/10

Excellent

13 May 2026

Gloria

Hotel staff is exceptional across the board. The room was clean and comfortable, and the kitchen was properly stocked. Unfortunately, only 2 out of 6 of the dryers work, and the elevator has been out of order for approximately one week. Although these issues are out of the control of the hotel staff, they are very apologetic to the guests.

4/10

Poor

04 May 2026

Kenneth

Elevator was out of order and only had rooms available upstairs. Said to contact Travelocity for full refund!

Self

4/10

Poor

04 May 2026

Tiffany

This hotel was okay at best. The carpets are in need of cleaning and during my 4 night stay, the only elevator was broken several different times which was very inconvenient. I also got the vibe that many guests were actually living in the hotel and this was certainly not ideal for cleanliness or peace and quiet.

Self

10/10

Exceptional

01 May 2026

Taylor

I love that this place is actually peaceful! The staff are very kind and helpful. This was my second time coming here, so they are consistent.

Partner

4/10

Poor

30 Apr 2026

santosh

Previous trash wasn't clear. That's terrible considering I am regularly visiting here. Also the gym equipments not working.

Self

10/10

Exceptional

29 Apr 2026

Thomas

Great place to stay

Self

10/10

Exceptional

26 Apr 2026

Joanne

Loved it!

Business

2/10

Poor

25 Apr 2026

Harrilyn Grace

Staff was horrified

Self

10/10

Exceptional

25 Apr 2026

Monica

It was great

Self

10/10

Exceptional

24 Apr 2026

Dae

Loved bringing in my new year at this property

Partner

10/10

Exceptional

24 Apr 2026

Michelle

Very nice rooms.
The showers need better drainage.

Partner

2/10

Poor

23 Apr 2026

AMY

Good location, clean room kitchen. We would stay there again.

Partner

10/10

Exceptional

20 Apr 2026

joe

It was clean and had almost anything you would need

10/10

Exceptional

19 Apr 2026

jordan

Nice and clean and not far from everything definitely would.come back

Self

6/10

Pleasant

13 Apr 2026

Kimberly

The overall aesthetics of the room was great, however there was a smell in the unit which took away from the appearance. The smell was that of sour mildew indicating that maybe the carpet had not been vacuumed or shampooed in a while. Also the furniture had a bunch it knicks and scrapes on them and the fabric on sofa in the room was also dirty. Some water spilled on the cushion and the towel was really dirty after just pressure was applied to soak up the water. Also upon arrival the elevator was down and the only rooms available were on the 3rd floor while they offered a refund without penalty, I’d driven over 2hrs to get there and that should have been my sign of things to come.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Sheila

Na

4/10

Poor

06 Apr 2026

Dontavis

The place had no wifi it was a sex juice on my bed when i first checked in i took pictures we had to change rooms and the room we changed to ac didnt work well the wifi would not connect i used the email i used at check in it was very dark outside the hotel kinda scary looking the hotel was out dated hallways and a whole in the floor in the hallway on my way to room 238 i fell on my way out this morning it a big whole in the floor und we the carpets i about broke my leg. It smell like dog sweat i. The hallway and the staff was helpful but standoffish when i came to complain about sparm loking spot on the bed

Self

10/10

Exceptional

31 Mar 2026

Nedzad

Nice place

Family

8/10

Excellent

30 Mar 2026

Paula

⭐⭐⭐⭐☆ 4/5

This is definitely not a luxury hotel, but for a budget-friendly extended stay, it was a really solid choice.

The room was simple but very clean, and that immediately made us feel comfortable. The biggest surprise was the bed — it was incredibly soft and comfortable, which is honestly rare to find in any hotel, regardless of price. For me, that alone made the stay worth it.

Since this is a suite hotel, having the kitchenette was a huge plus. The room came with a full-size refrigerator and freezer, a two-burner cooktop, microwave, dishwasher, plates, cups, silverware, a pot, and a small skillet. It was especially convenient for keeping leftovers and simple meals.

There is no ice machine, but the freezer had a refillable ice tray, so I would recommend grabbing a bag of ice on the way in if you use a lot of ice.

The bathroom had full-size dispensers for hand soap, lotion, shampoo, and conditioner, which was a nice touch. The towels seemed new and fluffy. Our room initially had only two towels, but when we asked, the staff quickly brought us an extra full set.

The AC worked well and had a continuous fan option, which was great for blocking out hallway and outside noise.

Another nice feature was the good-sized laundry room, which would be especially helpful for anyone staying multiple nights or using this as a true extended-stay

Partner

6/10

Pleasant

30 Mar 2026

Lenise

This place is honestly for the locals that need an extended stay/something affordable to stay in. It was very dated and not very clean and ALL my towels smelled like cigarettes.

Self

2/10

Poor

26 Mar 2026

Denise

The Asst Manager ran a background check on my caregiver without hèr knowledge and then discussed it with me without her permissionÀaqq⁴q⁹ about you

2/10

Poor

25 Mar 2026

robert

Room was very dirty upon arrival, food debris on the floor and hair in the bed. Shower pressure was very high causing water not to stay in the tub. Nobody ever visited while we were out to replace towel that were all used up on day one due to the water. Alot of people hanging around the parking lot late at night. Also very noisy throughout the night causing lack of sleep.

Partner

10/10

Exceptional

11 Mar 2026

Latoyia

Everything overall was great

10/10

Exceptional

27 Feb 2026

Tara

Great

8/10

Excellent

22 Feb 2026

Jasmine

Very nice staff ! Very helpful in the midst of a literal storm.

Pet

8/10

Excellent

22 Feb 2026

Jasmine

Very nice staff ! Very helpful in the midst of a literal storm.

Pet

10/10

Exceptional

17 Feb 2026

Michelle

It was great hotel stay convenient to shops, restaurants and highways

10/10

Exceptional

06 Feb 2026

Demetrius

Thank you great staff and always clean

Business_and_leisure Family

8/10

Excellent

02 Feb 2026

DeAngelo

Clean room,nice, and location

Partner

8/10

Excellent

27 Jan 2026

DelMar

Yes

Leisure Partner

6/10

Pleasant

12 Jan 2026

Keith

AC/Heat was perfectly fine

Self

10/10

Exceptional

08 Jan 2026

Jasmine

The room was clean and smelled nice, the carpet was clean and not weird feeling at all. The kitchen was clean with dishes and silverware put away correctly. The bed was really comfortable and smelled fresh and clean. The pillows were nice and fluffy enough for good rest.

Self

2/10

Poor

06 Jan 2026

Carolyn

Room was trouble, Bathroom was awful

10/10

Exceptional

04 Jan 2026

Tara

The room was very clean. The staff is very helpful.

Leisure Family

8/10

Excellent

07 Dec 2025

Kara

Hotel is cozy and clean but definitely needs updated. Staff was nice and accommodating. Would stay again.

Leisure Self

10/10

Exceptional

30 Nov 2025

Shannon

I had a great experience. I will definitely come back

Partner

8/10

Excellent

30 Nov 2025

Erika

Broken doors in bathroom and kitchen cabinets

Leisure Partner

10/10

Exceptional

30 Nov 2025

simone

it was ok

Leisure Partner

8/10

Excellent

25 Nov 2025

Adolph

Clean room and helpful staff

Leisure Family

10/10

Exceptional

23 Nov 2025

Carlazia

Clean room

Family_with_children

8/10

Excellent

20 Nov 2025

Eric L

Nice place to stay. Quiet and staff was helpful

10/10

Exceptional

19 Nov 2025

Dotan

Clean, comfortable,

Leisure Family

10/10

Exceptional

14 Nov 2025

Jessica

Lady at front desk was very welcoming and inviting

Business_and_leisure Family

10/10

Exceptional

14 Nov 2025

icilma

Room was clean and staff was pleasant, the amenties was right there so i could cook
A pleasant stay

Leisure Partner

4/10

Poor

14 Nov 2025

Bhoomika

It wasn’t in neat condition. No charging points for USB

6/10

Pleasant

11 Nov 2025

Summer

It was OK, I was

10/10

Exceptional

11 Nov 2025

Tim

Room was clean and spacious. Pillows leave a little to be desired. Check in persons were exceptional, kind and courteous. Would stay here again

10/10

Exceptional

09 Nov 2025

Nancy

It was exactly what we were looking for.

Leisure Partner

6/10

Pleasant

04 Nov 2025

Peter

Broken dryers, strong odor but quiet safe location

Partner

10/10

Exceptional

04 Nov 2025

Marc

Good

4/10

Poor

03 Nov 2025

Michelle

The smell in the room was foul. The furniture was in very poor condition, the kitchenette had glue holding some of its features together. It was a poor showing overall.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Cristyal

Everything needed was in the room. It was clean and comfortable.

Business Partner

10/10

Exceptional

30 Oct 2025

icilma

The staff are nice, help u out with anything
The room are spotless and overall service is excellent

10/10

Exceptional

27 Oct 2025

Cedrick

Great they are very nice and helpful

10/10

Exceptional

27 Oct 2025

usama

great manager

Leisure Self

10/10

Exceptional

23 Oct 2025

Christopher

Amazing service, updated room and service was great

Business

2/10

Poor

15 Oct 2025

Delion

I am disappointed at how Expedia chose to handle this reservation. The room I received was not the room I reserved. I mentioned it to the front desk clerk, and of course, he said he couldn't help cause I booked via a third party vendor. I contacted Expedia and their response was it was what Sonesta provided. It's always someone else's fault. All I wanted was to be refunded the difference between the room I booked and the one I received ($60). I even provided photographs to the representative. To make matters worse, I encountered FOUR roaches in my room. One in the morning and three in the evening. A big one, medium one and small. It was like papa, momma and the baby. A whole family reunion. I did bring this matter to the attention of the front desk both times. I had stayed at this place once before but after this bad experience, not again.

Leisure Self

10/10

Exceptional

13 Oct 2025

Kenneshia

It was nice clean and quiet!

Leisure Partner

2/10

Poor

13 Oct 2025

Stephen

Room was dirty

Partner

10/10

Exceptional

13 Oct 2025

James

Overall good clean room, full fridge, needs better lighting.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Demetrius

Staff friendly and clean rooms

Business_and_leisure

10/10

Exceptional

12 Oct 2025

Kahtia

Great, would stay again.

Leisure Family

10/10

Exceptional

06 Oct 2025

Jared

Check in staff was very friendly. The hotel and room was very clean and the hotel guests were quiet. However, the appliances and room decor could use some updating, it was very dark in the rooms.

Self

6/10

Pleasant

02 Oct 2025

Lynne

Check in was fast. Rooms were spacious. Room smelled terrible of smoke, there was a bunch of hair on the floor in the bathroom, the make up wipe in the packet was used, there were stains on the couch, the elevator han abrupt drop, and ants invaded my car in the parking lot and I'm still dealing with them almost a week later. Stay somewhere else.

Leisure Family

6/10

Pleasant

28 Sep 2025

Bridget

Not in a horrible area, but it smelled like marijuana our whole day

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

Traci

No air in bedroom, no pillow for sofa bed, no one to bring us missing pillow, ice maker didn’t work

Friends_and_family Family

4/10

Poor

22 Sep 2025

Calvina

Hotel was ok. Light fixtures very rusted out, ceiling in bathroom stained. Room stuffy and maybe mildew smell, had to keep ac on high to mask it. Came out of room and saw a lady walking her mid size Bully dog down the hallway and that was scary. Definitely needs some refreshing. Location was great for me as it was closer to family home, but not convenient for restaurants and stores unless you wanted to drive 5-10 mins.

Friends_and_family Family

6/10

Pleasant

19 Sep 2025

JOHN

Perfectly fine for solo one night

It's basically an extended stay place. No real lobby with relaxation places...but then again I was more looking at pricing and for that you can't beat it.

Self