Name: Hilton Charlotte University Place
Address: 8629 Jm Keynes Drive, Charlotte, 28262, US

Hilton Charlotte University Place

Charlotte - NC · United States

8629 Jm Keynes DriveView location

100 reviews shown

10/10

Exceptional

21 Jul 2026

Peron

The rooms are always clean, staff are friendly, breakfast is extraordinary delicious, however the parking fee is not necessary, they're plenty of parking spaces available here, should not charge customers a fee to park their car.

Partner

6/10

Pleasant

20 Jul 2026

Brecken

I expected more from a Hilton, especially as it was listed as a 4-star hotel. The room itself was fine, updated and clean, but service was terrible. The hotel was fully booked and horribly understaffed. Several requests went unanswered (housekeeping services, a request for hypoallergenic bedding due to a down allergy, a broken lamp in the room, not enough luggage carts, food and drink service was horrible, and pool was murky with no towels available). Nothing earth-shattering, but not Hilton level service by any means.

Partner

8/10

Excellent

19 Jul 2026

George

Room was clean but did not like that parking was not free.

Family_with_children

10/10

Exceptional

17 Jul 2026

Exavier

N/a

Family

8/10

Excellent

17 Jul 2026

Stacy

The stay was nice. I was very appreciative that there was a refrigerator and microwave! Both came in handy. The room was clean. The bathroom did feel a bit cramped for a premium room. The only amenity I used was the pool. The first day I went to the front desk to let them know that there were no more towels outside and she let housekeeping know, but in the 45+ minutes that I was out there, no towels came. The next day there were plenty. I will say, make sure that you note the daily parking fee. I completely missed it when I made the reservation (completely on me) and was quite surprised.

Self

10/10

Exceptional

17 Jul 2026

Michael

Great place! Clean and convenient to food.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Angie

It was a great stay

Self

8/10

Excellent

16 Jul 2026

Bradford

Good service

10/10

Exceptional

16 Jul 2026

Aimalohi

We had a ball me and my three kids. Our trip was very last minute but everything worked out completely and the hotel made our trip even better , more relaxing , the room was very clean , my name was on the tv upon arrival. I give this hotel a complete 10/10 I love exploring new places but I have to go back to this location. It was very convenient and close to a lot of different restaurants. My kids also enjoyed the pool outside , it was very clean as well. I almost forgot to mention this location is directly at the boardwalk .!!! At night it’s so peaceful to sit outside whether you’re alone or with friends.

Family_with_children

8/10

Excellent

14 Jul 2026

Forest

Check in was EXTREMELY lenghty due to only 1 of the 3 check in stations being staffed.

Friends

2/10

Poor

14 Jul 2026

Deairra

No air in our room no internet for tv

Family

8/10

Excellent

13 Jul 2026

Valorie

My room was clean. Expect the bathroom had hair in the shower and the sink counter top hair on floor . I bought my own cleaning supplies pre cleaning so that I wouldn’t have to see hair

Family

10/10

Exceptional

11 Jul 2026

Bernard

Rooms were nice and clean. A breakfast included with the price of the hotel stay would have been a nice add.

Self

8/10

Excellent

10 Jul 2026

Elise

Overall, I had a good stay! I did have to clean some hair out of the shower and the night stands were dusty. The pool area was really nice and the restaurant had great food

Self

10/10

Exceptional

09 Jul 2026

Anna

Clean room comfortable beds close to Trulient Amphitheater nice staff restaurants in walking distance would stay again

Partner

10/10

Exceptional

08 Jul 2026

Ethel

No I will not write a review

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Brenda

We just did an overnight stay.
We didn't go to the restaurant just checked out on the m morning.

6/10

Pleasant

05 Jul 2026

james

Was charged for parking lot parking. This was not expected, nor was it the detail booking

Partner

10/10

Exceptional

04 Jul 2026

Yolanda

I really enjoyed my stay at the Hilton! The property is beautiful and the location is great 😃 The rooms are spacious and comfortable. I had a great view of the water and there are restaurants nearby for convenience. I highly recommend this property if you're visiting Charlotte!

10/10

Exceptional

04 Jul 2026

Naomi Denise

Everything was excellent

Partner

10/10

Exceptional

04 Jul 2026

JOSEFA

Beautiful hotel and the staff were friendly. We enjoyed the food and bar at the hotel. They were both convenient for our stay there.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Kamilla

The room was clean and the bed very comfortable. Our stay was short, yet we felt well rested when checking out.

Partner

4/10

Poor

01 Jul 2026

george

I couldn't sleep because AC unit is very noise. It's time to change this very old units.
Ask the reception for help. Nobody responded

Self

8/10

Excellent

30 Jun 2026

Brandon

Close to UNC Charlotte was good

Family_with_children

8/10

Excellent

29 Jun 2026

James

I am a Hilton Honors Member.
Negatives. Room is expensive.
Coffee pot didn’t work, had to pay for parking.
Breakfast is expensive.

Family_with_children

8/10

Excellent

28 Jun 2026

ray

Having to pay for parking was an unhappy surprise. I’ve stayed here more than a few times over the years and never had to pay.

Trip was excellent otherwise.

Partner

10/10

Exceptional

28 Jun 2026

Nina

I love the energy of this hotel. It’s my favorite place to stay when I’m in Charlotte.

Family

10/10

Exceptional

27 Jun 2026

Demetria

Very luxurious and beautiful

Self

6/10

Pleasant

22 Jun 2026

Lauren

the room was pretty clean and looked good. the only problem with the room i would say is the loud ac and the bed was very hard. almost felt like laying on wood. also, breakfast is not complementary. when i checked in and was told about breakfast, i thought each guest got free breakfast. instead, i was charged $23 for just grits, eggs, and bacon. if i had known breakfast wasn’t free, i would’ve ordered a better meal or just wouldn’t have gone…overall i give this stay a 6/10. they also charge $10 for parking.

Self

10/10

Exceptional

22 Jun 2026

Jenna

I always book this hotel when I visit Charlotte! It’s the perfect location. There are a bunch of dining options around the area and they have a beautiful pond right outside the hotel. The rooms are always clean and you can log into streaming services on the TV which is a plus. The pool is clean and they have towels on standby to use. Definitely recommend booking. Only downside is you have to pay for parking now but it’s not an extremely high rate.

Partner

10/10

Exceptional

22 Jun 2026

john

Great Stay..

Partner

10/10

Exceptional

21 Jun 2026

Leiman

Very good

Friends

10/10

Exceptional

21 Jun 2026

Austyn

Great easy stay

8/10

Excellent

21 Jun 2026

Bonnie

We stayed for the weekend and had a good experience. Very busy with wedding season here and Juneteenth activities. Pool was very nice and clean. Our refrigerator wasn’t working so we called the front desk. It never got addressed so we filled bags of ice from the ice machine to keep in there to keep our items cold. Bed was Ok, but not in any way plush. Staff were friendly.

Partner

10/10

Exceptional

21 Jun 2026

Patricia

We had a problem with the iron.
The iron had been dropped we think.
The staff took care of us and accompanied us.

Family

10/10

Exceptional

19 Jun 2026

Peron

Always enjoyed my stay here

Partner

8/10

Excellent

19 Jun 2026

Willie A

Great location and quiet.

Partner

8/10

Excellent

19 Jun 2026

Nicole

Very nice staff, everyone spoke and smiled when passing, rooms and hotel clean

Family_with_children

10/10

Exceptional

18 Jun 2026

nikeeta

Good location. Easy parking. Good amenities. Quiet

Partner

10/10

Exceptional

18 Jun 2026

porsche

clean room.

Friends

10/10

Exceptional

17 Jun 2026

Antonia

Great overall, central location, lots of restaurants near by, security on site

Partner

10/10

Exceptional

16 Jun 2026

George

Pleasant stay with clen rioms and well maintained property

Partner

10/10

Exceptional

14 Jun 2026

Mery

The hotel was great!!! Beautiful grounds, lots of amenities. The only issue was I was charged for parking, which was supposed to be included. Not a fan of paying for hotel AND parking.

Friends

6/10

Pleasant

14 Jun 2026

Bridgette

I was to get breakfast with room didn’t provide and room service never came

Family

10/10

Exceptional

14 Jun 2026

Charles Eric Green

Great location great staff service

Partner

10/10

Exceptional

13 Jun 2026

Dana

Then hotel was clean and the staff friendly and helpful. Disappointed about the lounge being remodeled and there is not a welcome gift or ready made drinks or beer. They do have soda and juices available. Breakfast was pretty good. The bed was firm to medium. It was more firm than I like but not a bad bed. View was nice from 12th floor. Restaurant offered vegetarian options, yay! Super close to shops and food. Enjoyed our stay!

6/10

Pleasant

12 Jun 2026

MICHELLE

Upon our arrival the room was hot and the thermostat said to replace batteries. Called the front desk and someone immediately came up, but obviously didn’t replace them with new batteries because they were dead again the next morning so we just went and bought our own. Bathroom door barely shut and vent fan did not work. They also placed 3 different holds on my card and could not give me an explanation as to why my hold was in 3 different charges and was double the amount that other guests we knew were charged.

Friends_and_family Family

4/10

Poor

10 Jun 2026

Erica

Our room had no towels or toilet paper. We had to pay $11 a day to park our car on top of an already expensive stay. The room had dirt and grime on the shower and shower door. The bed was super uncomfortable. All around wouldn't stay here again.

Partner

4/10

Poor

09 Jun 2026

Davecia

The beds were sooo uncomfortable. Me and my husband tossed and turned all night!

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Jacqueline

Breakfast was amazing. Room was clean and comfortable. Pool area was very nice with comfy lounge chairs. Would stay again.

Friends

10/10

Exceptional

08 Jun 2026

michael

Breakfast
Pool

10/10

Exceptional

08 Jun 2026

Xavier

Stay was great. Easily one of the best Hilton experiences I’ve ever had. Digital check in and check out, room keys, etc were seamless. Hotel is beautiful, clean, and in a great location. Staff were super friendly and helpful. Bed and pillows were comfy. Bathroom was spotless and shower was great. Water pressure good. All the important boxes were checked off for me. I will most certainly be back.

10/10

Exceptional

08 Jun 2026

Carmen

Went there for our family reunion and thought it was lovely. Our room was big with an updated bathroom with nice amenities like Evelyn and Crabtree soaps and lotions. The food was delish and the staff was very helpful. My only gripe was in the back of the hotel there was no wheelchair accessibility for my niece who I was traveling with. We wanted to cross the bridge to the broad walk but there was no ramp, just 5 steps. We had to carry her down, carry the wheelchair etc.

Partner

10/10

Exceptional

08 Jun 2026

Yann

Serene environment. Professional staff. Beautiful views. Quiet. Clean facilities. Conveniently locsted near everything you'd need as a business person, family or solo.
Would have appreciated complementary parking but it's an affordable 10.99/night.
We had a great stay. Will definitely be back.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Abbie

Clean room , comfortable bed and conveniently located.

Partner

6/10

Pleasant

07 Jun 2026

Janet

The coffee maker was not clean, there was no microwave in the room, you had to pay for parking and the Wi-Fi wasn’t complimentary

Friends

6/10

Pleasant

07 Jun 2026

Allison

The only reason I didn’t reviews hotel better was due to elevator. We were with a group and assigned multiple floors. You can’t go to other floors with staying on that floor. We would have to schedule to meet in lobby then go to the others room for socializing. I understand the idea behind the elevator but a key card should give you access to each floor.

Self

8/10

Excellent

07 Jun 2026

Jennifer

Absolutely a great place to take the kids.
However, if you have an allergy to feathers, inspect the room carefully.

Business

2/10

Poor

06 Jun 2026

Angelina

I stayed here last weekend. I ordered drinks with my boyfriend at the hotel bar and we paid with 100 dollar bill. The man at the bar gave us a fake 20 dollar. He pulled the change to give us from his own wallet. We called HR and never heard anything back.

6/10

Pleasant

03 Jun 2026

Barbara

Could not buy sparkling water. Could not make tea in my room because the water tasted like coffee because it was the same machine for both. So is annoying when you can’t get the water you want. Something so simple

Self

10/10

Exceptional

30 May 2026

Jeanne

Nice clean hotel, convenient to food and shopping. Easy drive to Charlotte Motor Speedway.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Lee

The Hilton Charlotte University Place was about as good as it gets when you're not at home. The only thing I missed was a place to pick up some munchies late at night. But that was probably good, because I definitely ate too much at the great breakfast in the morning.

Partner

8/10

Excellent

26 May 2026

Marion

Overall, this property checks all the boxes: The property is well maintained, beautiful lobby area and views of the boardwalk. It's within walking distance of several restaurants with a variety of foods to choose from, however we did not find a breakfast place close by. This is also within a 10 minute drive to the Truliant Ampitheater. The staff was professional and pleasant. There were only two minor drawbacks: We wanted to take a look at the pool, but our key wouldn't work. When we asked the front desk representative, we were told that the pool does not open until after Memorial Day. Also, the morning of our departure, the lawn care service started edging before 7am. Because our room faced the parking lot, it sounded like the edger was in our room! This action didn't seem to take the guests into consideration. Despite these two minor inconveniences, we would definitely stay here again!

Partner

10/10

Exceptional

25 May 2026

Wendi

Pros- We love the location. We were very central to Charlotte Motor Speedway and Charlotte Convention Center. There is plenty of restaurants and stores within walking distance as well. The room was very clean and we had a beautiful view of the boardwalk. The bed is firm but comfortable. Our room had a large walk in shower that looks brand new. We liked that the ac isn’t one of the loud window ac units. It is central air you control. The TV had a decent amount of channels but it is a smart tv and you can log in to your streaming services.
Cons- You have to pay about $11 a day for parking. Don’t park under the trees or your car will be covered with orange sticky pollen type stuff. This isn’t necessarily a con but the elevators only work with your key card for your floor number or the lobby.

Overall we had a great stay and would definitely stay again!

Partner

6/10

Pleasant

25 May 2026

Geraldine

The check-in guy was very rude to me. The second person who helped me was very friendly and respectful. The toilet has a problem with the lip. The restroom door had a problem.

Partner

4/10

Poor

25 May 2026

Ellen

Went to eat breakfast and the lady didn’t want to seat me

Family

8/10

Excellent

25 May 2026

Jacquelyn

The breakfast was delicious. The hotel staff were very helpful.

Partner

10/10

Exceptional

16 May 2026

Jenna

Great location right by various restaurants. Beautiful lake outside of hotel. Not far away from downtown. I book this hotel every time I go to Charlotte!

Self

10/10

Exceptional

16 May 2026

Miranda

Great staff, beautiful area and clean room! Would definitely stay again!

Partner

2/10

Poor

15 May 2026

Allison

We live in town but wanted to be closer to uncc for graduation, have a relaxing dinner and get a good nights sleep, we ended up with the wrong room, a king instead of two beds, our hvac was so loud we could not sleep. Our phone in the room didn’t work, so we could not call down for room service or anything else for that matter, which I thought felt unsafe, when I called from my cell phone I would get transferred and then disconnected, finally i wentt down to place the order, an hour or so later I had to go back down and check on it, 20 more minutes it showed up. It was two chicken ceasar salads, when my daughter showered the hot water was scalding hot that she could not shower properly and neither could I, I let the front desk know and nothing happened. The relaxing night before graduation was a mess and of course no refund for anything.. definitely would not recommend

Family

6/10

Pleasant

12 May 2026

Siobhan

Parking is free
Exercise room is small and limited.
The pool was not open.
It is outside the city.

Family

10/10

Exceptional

09 May 2026

Wanda

Good stay

Self

10/10

Exceptional

08 May 2026

Valerie

Clean room and friendly staff.

Partner

10/10

Exceptional

05 May 2026

Jessica

Everything about the hotel was exceptional

10/10

Exceptional

04 May 2026

Michael

Clean room and friendly staff

10/10

Exceptional

03 May 2026

ERIC

Outstanding!!!!

10/10

Exceptional

02 May 2026

Amie

We had a great day! The room was spotless and well equipped, the staff was kind and courteous, and the location is ideal to restaurants. The only thing to note, and I noticed it is temporary, but we booked an executive suite and we’re disappointed that we did not have access to the executive launch because it is under construction at this time. I do wish we had been informed of this when making our reservation. They did accommodate us and serve meals and snacks in a different room, but we were looking forward to enjoying the view and our time upstairs. We would definitely return on another trip despite that disappointment and are excited to see the improvements that they’ve made as a result of that Construction.

10/10

Exceptional

30 Apr 2026

Ebony

This was a quick trip ! The scenery was beautiful. I loved that the table in the lobby had charging ports everywhere and USB ports. Very modern. We checked in a little early which was wonderful for traveling guests. The restaurant had delicious cuisine. The pool not being opened until Memorial Day sucked. Not sure what the beginning of summer has to do with the pool for a Hotel. If it's listed as an amenity, it should be available OR it should be clear it's not open until a specific date. Our room was very far away . For guests with non-visible disabilities or injuries a question should be asked about closeness or if it matters. Walking that distance for the room was tough especially at the end of a trip. I really loved the hotel overall.

Family

10/10

Exceptional

27 Apr 2026

George

👍

10/10

Exceptional

26 Apr 2026

Taylor

Everything was wonderful!

Partner

10/10

Exceptional

26 Apr 2026

Adrian

Loved the hotel. It was clean and the key card access elevators put my wife and I at ease with safety. Will be booking our next trip to Charlotte soon and we already know where we are staying.

Partner

10/10

Exceptional

21 Apr 2026

Jordan

Clean room, great staff and beautiful location

10/10

Exceptional

19 Apr 2026

Caresse

Amazing staff!

10/10

Exceptional

19 Apr 2026

Randa

Great location close to everything in Houston

Family

10/10

Exceptional

19 Apr 2026

Erin

Room was clean and had a nice view of the pond and waterway. Our floor was having some remodeling done and restaurant was being remodeled, but didn’t affect our stay. Staff was professional and helpful. Quick check-in and check-out.

Partner

6/10

Pleasant

18 Apr 2026

Carol

The hotel is generally fine.clean, nice bar_restaurant. But disappointed no complimentary breakfast. Beds were a bit hard and had issues falling asleep.

Partner

10/10

Exceptional

17 Apr 2026

Cassandra

Stay was great. Good breakfast and amenities. And close to family.

10/10

Exceptional

16 Apr 2026

Ruttanatip

Great facility on a little lake, walkable to restaurants, and easy parking

10/10

Exceptional

06 Apr 2026

Tierra

Comfortable bed clean rooms wonderful service

Family_with_children

10/10

Exceptional

06 Apr 2026

Betty Hannah

Sparkly lobby, friendly front desk staff

Partner

10/10

Exceptional

05 Apr 2026

Henry

great

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Berlizth

Amazing hotel

Friends

10/10

Exceptional

03 Apr 2026

Tanisha

Did not eat

10/10

Exceptional

02 Apr 2026

Elizabeth

Beautiful hotel

10/10

Exceptional

02 Apr 2026

RAGHU

10/10

Exceptional

01 Apr 2026

Nina

Very attentive staff. Clean rooms. Felt safe.

10/10

Exceptional

01 Apr 2026

Emily

Clean room

10/10

Exceptional

01 Apr 2026

Kayla

True to listing

8/10

Excellent

30 Mar 2026

Christina

Everything was great and location was perfect.

6/10

Pleasant

29 Mar 2026

Seungheon

TV in the room did not work well. I could not turn on/off using remote control. And starbucks cafe manager was not kind and not correct to confirm order. She counted order which I did not order.

Friends_and_family Family