Hilton Charlotte University Place

United States , Charlotte - NC
CHARLOTTE, 8629 Jm Keynes Drive
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100 reviews shown

10/10

Exceptional

08 Jun 2026

michael

Breakfast
Pool

10/10

Exceptional

08 Jun 2026

Xavier

Stay was great. Easily one of the best Hilton experiences I’ve ever had. Digital check in and check out, room keys, etc were seamless. Hotel is beautiful, clean, and in a great location. Staff were super friendly and helpful. Bed and pillows were comfy. Bathroom was spotless and shower was great. Water pressure good. All the important boxes were checked off for me. I will most certainly be back.

10/10

Exceptional

08 Jun 2026

Carmen

Went there for our family reunion and thought it was lovely. Our room was big with an updated bathroom with nice amenities like Evelyn and Crabtree soaps and lotions. The food was delish and the staff was very helpful. My only gripe was in the back of the hotel there was no wheelchair accessibility for my niece who I was traveling with. We wanted to cross the bridge to the broad walk but there was no ramp, just 5 steps. We had to carry her down, carry the wheelchair etc.

Partner

10/10

Exceptional

08 Jun 2026

Yann

Serene environment. Professional staff. Beautiful views. Quiet. Clean facilities. Conveniently locsted near everything you'd need as a business person, family or solo.
Would have appreciated complementary parking but it's an affordable 10.99/night.
We had a great stay. Will definitely be back.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Abbie

Clean room , comfortable bed and conveniently located.

Partner

6/10

Pleasant

07 Jun 2026

Janet

The coffee maker was not clean, there was no microwave in the room, you had to pay for parking and the Wi-Fi wasn’t complimentary

Friends

6/10

Pleasant

07 Jun 2026

Allison

The only reason I didn’t reviews hotel better was due to elevator. We were with a group and assigned multiple floors. You can’t go to other floors with staying on that floor. We would have to schedule to meet in lobby then go to the others room for socializing. I understand the idea behind the elevator but a key card should give you access to each floor.

Self

8/10

Excellent

07 Jun 2026

Jennifer

Absolutely a great place to take the kids.
However, if you have an allergy to feathers, inspect the room carefully.

Business

2/10

Poor

06 Jun 2026

Angelina

I stayed here last weekend. I ordered drinks with my boyfriend at the hotel bar and we paid with 100 dollar bill. The man at the bar gave us a fake 20 dollar. He pulled the change to give us from his own wallet. We called HR and never heard anything back.

6/10

Pleasant

03 Jun 2026

Barbara

Could not buy sparkling water. Could not make tea in my room because the water tasted like coffee because it was the same machine for both. So is annoying when you can’t get the water you want. Something so simple

Self

10/10

Exceptional

30 May 2026

Jeanne

Nice clean hotel, convenient to food and shopping. Easy drive to Charlotte Motor Speedway.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Lee

The Hilton Charlotte University Place was about as good as it gets when you're not at home. The only thing I missed was a place to pick up some munchies late at night. But that was probably good, because I definitely ate too much at the great breakfast in the morning.

Partner

8/10

Excellent

26 May 2026

Marion

Overall, this property checks all the boxes: The property is well maintained, beautiful lobby area and views of the boardwalk. It's within walking distance of several restaurants with a variety of foods to choose from, however we did not find a breakfast place close by. This is also within a 10 minute drive to the Truliant Ampitheater. The staff was professional and pleasant. There were only two minor drawbacks: We wanted to take a look at the pool, but our key wouldn't work. When we asked the front desk representative, we were told that the pool does not open until after Memorial Day. Also, the morning of our departure, the lawn care service started edging before 7am. Because our room faced the parking lot, it sounded like the edger was in our room! This action didn't seem to take the guests into consideration. Despite these two minor inconveniences, we would definitely stay here again!

Partner

10/10

Exceptional

25 May 2026

Wendi

Pros- We love the location. We were very central to Charlotte Motor Speedway and Charlotte Convention Center. There is plenty of restaurants and stores within walking distance as well. The room was very clean and we had a beautiful view of the boardwalk. The bed is firm but comfortable. Our room had a large walk in shower that looks brand new. We liked that the ac isn’t one of the loud window ac units. It is central air you control. The TV had a decent amount of channels but it is a smart tv and you can log in to your streaming services.
Cons- You have to pay about $11 a day for parking. Don’t park under the trees or your car will be covered with orange sticky pollen type stuff. This isn’t necessarily a con but the elevators only work with your key card for your floor number or the lobby.

Overall we had a great stay and would definitely stay again!

Partner

6/10

Pleasant

25 May 2026

Geraldine

The check-in guy was very rude to me. The second person who helped me was very friendly and respectful. The toilet has a problem with the lip. The restroom door had a problem.

Partner

4/10

Poor

25 May 2026

Ellen

Went to eat breakfast and the lady didn’t want to seat me

Family

8/10

Excellent

25 May 2026

Jacquelyn

The breakfast was delicious. The hotel staff were very helpful.

Partner

10/10

Exceptional

16 May 2026

Jenna

Great location right by various restaurants. Beautiful lake outside of hotel. Not far away from downtown. I book this hotel every time I go to Charlotte!

Self

10/10

Exceptional

16 May 2026

Miranda

Great staff, beautiful area and clean room! Would definitely stay again!

Partner

2/10

Poor

15 May 2026

Allison

We live in town but wanted to be closer to uncc for graduation, have a relaxing dinner and get a good nights sleep, we ended up with the wrong room, a king instead of two beds, our hvac was so loud we could not sleep. Our phone in the room didn’t work, so we could not call down for room service or anything else for that matter, which I thought felt unsafe, when I called from my cell phone I would get transferred and then disconnected, finally i wentt down to place the order, an hour or so later I had to go back down and check on it, 20 more minutes it showed up. It was two chicken ceasar salads, when my daughter showered the hot water was scalding hot that she could not shower properly and neither could I, I let the front desk know and nothing happened. The relaxing night before graduation was a mess and of course no refund for anything.. definitely would not recommend

Family

6/10

Pleasant

12 May 2026

Siobhan

Parking is free
Exercise room is small and limited.
The pool was not open.
It is outside the city.

Family

10/10

Exceptional

09 May 2026

Wanda

Good stay

Self

10/10

Exceptional

08 May 2026

Valerie

Clean room and friendly staff.

Partner

10/10

Exceptional

05 May 2026

Jessica

Everything about the hotel was exceptional

10/10

Exceptional

04 May 2026

Michael

Clean room and friendly staff

10/10

Exceptional

03 May 2026

ERIC

Outstanding!!!!

10/10

Exceptional

02 May 2026

Amie

We had a great day! The room was spotless and well equipped, the staff was kind and courteous, and the location is ideal to restaurants. The only thing to note, and I noticed it is temporary, but we booked an executive suite and we’re disappointed that we did not have access to the executive launch because it is under construction at this time. I do wish we had been informed of this when making our reservation. They did accommodate us and serve meals and snacks in a different room, but we were looking forward to enjoying the view and our time upstairs. We would definitely return on another trip despite that disappointment and are excited to see the improvements that they’ve made as a result of that Construction.

10/10

Exceptional

30 Apr 2026

Ebony

This was a quick trip ! The scenery was beautiful. I loved that the table in the lobby had charging ports everywhere and USB ports. Very modern. We checked in a little early which was wonderful for traveling guests. The restaurant had delicious cuisine. The pool not being opened until Memorial Day sucked. Not sure what the beginning of summer has to do with the pool for a Hotel. If it's listed as an amenity, it should be available OR it should be clear it's not open until a specific date. Our room was very far away . For guests with non-visible disabilities or injuries a question should be asked about closeness or if it matters. Walking that distance for the room was tough especially at the end of a trip. I really loved the hotel overall.

Family

10/10

Exceptional

27 Apr 2026

George

👍

10/10

Exceptional

26 Apr 2026

Taylor

Everything was wonderful!

Partner

10/10

Exceptional

26 Apr 2026

Adrian

Loved the hotel. It was clean and the key card access elevators put my wife and I at ease with safety. Will be booking our next trip to Charlotte soon and we already know where we are staying.

Partner

10/10

Exceptional

21 Apr 2026

Jordan

Clean room, great staff and beautiful location

10/10

Exceptional

19 Apr 2026

Caresse

Amazing staff!

10/10

Exceptional

19 Apr 2026

Randa

Great location close to everything in Houston

Family

10/10

Exceptional

19 Apr 2026

Erin

Room was clean and had a nice view of the pond and waterway. Our floor was having some remodeling done and restaurant was being remodeled, but didn’t affect our stay. Staff was professional and helpful. Quick check-in and check-out.

Partner

6/10

Pleasant

18 Apr 2026

Carol

The hotel is generally fine.clean, nice bar_restaurant. But disappointed no complimentary breakfast. Beds were a bit hard and had issues falling asleep.

Partner

10/10

Exceptional

17 Apr 2026

Cassandra

Stay was great. Good breakfast and amenities. And close to family.

10/10

Exceptional

16 Apr 2026

Ruttanatip

Great facility on a little lake, walkable to restaurants, and easy parking

10/10

Exceptional

06 Apr 2026

Tierra

Comfortable bed clean rooms wonderful service

Family_with_children

10/10

Exceptional

06 Apr 2026

Betty Hannah

Sparkly lobby, friendly front desk staff

Partner

10/10

Exceptional

05 Apr 2026

Henry

great

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Berlizth

Amazing hotel

Friends

10/10

Exceptional

03 Apr 2026

Tanisha

Did not eat

10/10

Exceptional

02 Apr 2026

Elizabeth

Beautiful hotel

10/10

Exceptional

02 Apr 2026

RAGHU

10/10

Exceptional

01 Apr 2026

Nina

Very attentive staff. Clean rooms. Felt safe.

10/10

Exceptional

01 Apr 2026

Emily

Clean room

10/10

Exceptional

01 Apr 2026

Kayla

True to listing

8/10

Excellent

30 Mar 2026

Christina

Everything was great and location was perfect.

6/10

Pleasant

29 Mar 2026

Seungheon

TV in the room did not work well. I could not turn on/off using remote control. And starbucks cafe manager was not kind and not correct to confirm order. She counted order which I did not order.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Amanda

Great hotel. Very clean and felt updated. Staff very nice.

10/10

Exceptional

25 Mar 2026

Rina

Clean room, well equipped gym. Had a great stay

Self

8/10

Excellent

24 Mar 2026

Ken

Clean room good staff

Friends

8/10

Excellent

23 Mar 2026

Alison

Needs updates

8/10

Excellent

22 Mar 2026

Christy

Hotel is great…area around it was okay.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Tie

There was strands of hair on the toilet, shower, towels, and wash clothes. When asked for new towels there were stains on those and hair as well. I know these towels and such are reused but seeing someone else hair makes it hard to feel comfortable in any hotel.

8/10

Excellent

21 Mar 2026

Mary

The front desk staff were very friendly, helpful and polite. The landscaping outside was very nice. And I love the area.

8/10

Excellent

20 Mar 2026

JOACHIM

4/10

Poor

17 Mar 2026

Angela

Clean rooms but staff was horrible. I asked for a lake view I was looking at tress.

10/10

Exceptional

17 Mar 2026

Jennifer R

The room was very clean. The air did not have a moldy smell as with many hotels.

Family

8/10

Excellent

16 Mar 2026

Gary

My wife and I stayed at the Hilton for only night while we were in town for a visit. The property was well maintained and the staff was excellent. The only problem I had was when i called to get extra towels, but no one answered the

10/10

Exceptional

14 Mar 2026

Junius

Didn't use the gym

8/10

Excellent

14 Mar 2026

Gina

Good breakfast, professional and courteous staff, great location close to shopping and restaurants.

Partner

10/10

Exceptional

13 Mar 2026

Anne

Very clean, staff welcoming and loved how close the boardwalk was

Partner

10/10

Exceptional

12 Mar 2026

Dr Rodriguez

Yes everything was better then expected

8/10

Excellent

12 Mar 2026

MICHAEL

I didn't use it, but just taking a quick look, the gym was pretty basic but adequate. There was plenty of drawer space, but as is typical of hotels, the ironing board and iron in the closet are mounted in the most space-wasting location. The bed was very comfortable and the TV huge, but the hotel TV equipment had to be disconnected for me to use my FireStick. The menu had an option to select other inputs, but it didn't work. The tap water wasn't great for drinking and no complimentary water bottles to get you started until you could run out and buy the basics. The location is amazing and there are plenty of restautants within walking distance. The large parking lot has a fence all around it and no gate I could find on the North side, so to walk in that direction you must walk out the way you drove in but there are no sidewalks until you reach the main road.

Overall a good stay and I would probably stay again just so I could walk to Boardwalk Billy's to have oysters and a Guinness!

Self

8/10

Excellent

12 Mar 2026

Gina

Nice location and hotel. Nice to have walking path and food options right out back.

Staff was good but couldn’t tell I paid for breakfast thru Expedia. There was a different code so it was not obvious at first. Make sure you show them your booking.

Self

10/10

Exceptional

10 Mar 2026

Paula

Everything is perfect except for two things: no water bottles in the fridge. No hand sanitizer in the gym. Otherwise, I absolutely love the place.

Partner

8/10

Excellent

09 Mar 2026

Nella

Hotel was very clean

Self

6/10

Pleasant

09 Mar 2026

Matthew

The bed linens didn't smell fresh. The room was very dusty. No vending machines.

Family

10/10

Exceptional

08 Mar 2026

Swan

Wonderful stay

10/10

Exceptional

08 Mar 2026

karl

Hotel very clrpean and orderly
Staff super friendly anf knowledgeable
Need to inform guest of housekeeping protocol
We stayed for two nights and did not have the bathroom cleaned or linens restocked
Otherwise great
I would start here anytime I’m in Charlotte

Partner

10/10

Exceptional

08 Mar 2026

LaKeshia

Great customer service and very nice area to stay in

10/10

Exceptional

08 Mar 2026

Darryl

Nice hotel in a GREAT area!! Clean and everyone was friendly and helpful!!

Family

2/10

Poor

08 Mar 2026

Victoria

I stay at Hilton properties frequently, but this was by far the worst Hilton experience I have ever had.
The first room I was assigned had no hot water for the shower. After reporting the issue, I was moved to a second room, but the air conditioning there was broken. On top of that, a generator was running constantly, and the noise was extremely disruptive throughout my stay.
Cleanliness was also unacceptable. The shower had clearly not been cleaned — the previous guest had shaved and left hair all over the shower floor.
I reported these problems to three different front desk staff members, yet no one ever came to fix anything. To make matters worse, the hotel phone lines were down during my entire stay, so every time I needed assistance I had to go up and down the elevator to speak with the front desk in person.
I normally trust the Hilton brand, but this experience was extremely disappointing.

8/10

Excellent

07 Mar 2026

Sabrina

Comfortable and spacious room.

Self

8/10

Excellent

06 Mar 2026

Deborah

Room was clean. The hotel is too busy ! Very few handicap parking. Didn’t like the parking at all.

Self

10/10

Exceptional

03 Mar 2026

Caridad

Awsome

8/10

Excellent

02 Mar 2026

Nathan

Nice Hotel and the price was good. The only thing about this location is the having to leave the property if you arrive late bring drinks and snacks with you or you’ll have to venture back out to take care of that. There is a cafe but it’s closed in the evenings. There is a bar but had a teen with me for this trip so couldn’t hang out there.

Friends_and_family Family

4/10

Poor

01 Mar 2026

Heng

support lagging

10/10

Exceptional

28 Feb 2026

Dr Rodriguez

Wow, the Hilton charlotte University Place. OMG.
What a family friendly experience, The front desk staff are amazing,no question. Example: Me and my wife room was not ready when we arrived from Fayetteville nc . The front desk immediately upgraded our room to Executive Suite. We will always stay at the Hilton
staff

Partner

8/10

Excellent

28 Feb 2026

Emory

Overall, we had a very nice stay at Hilton Charlotte University Place. The property itself is beautiful, well maintained, and in a great location. The staff were exceptionally pleasant and welcoming throughout our visit — from check-in to any questions we had during our stay.

The room was comfortable and quiet, and the bed was very cozy. However, we did notice quite a few hair strands on the bedding and in the bathroom upon arrival, which suggested the room may not have been cleaned as thoroughly as expected. That was disappointing given the otherwise high quality of the hotel.

Overall, it was a good experience thanks to the friendly service and comfortable accommodations, but improved attention to housekeeping details would make it excellent.

Friends

8/10

Excellent

27 Feb 2026

Miranda

We were there for a professional conference. The inside of the hotel was great, clean and comfortable room, very modern and stylish, but several cars in the parking lot were broken into while we were there. The windows were busted out. I was afraid for my adult daughter and myself to go out and walk around in the area.

Family

10/10

Exceptional

24 Feb 2026

Cinnamon

Peyton...front desk staff was wonderful!

Partner

6/10

Pleasant

23 Feb 2026

Sterling

The queen size beds are more like fulls. They hurt my back horribly. We booked them for the view because the kings were booked for lake view but I would rather look at trash cans than feel the uncomfortableness of this again.

Partner

10/10

Exceptional

23 Feb 2026

sandra

It was good

Family

4/10

Poor

22 Feb 2026

Amber

I called into the hotel twice to verify early check in, when I arrived an hour prior to check in they “did not have my room available” I walked to the car and then returned because I needed to get changed prior to an event I had to attend: they stated they only had a double bed available but as I am checking in another individual had surprisingly their king room ready. Once into the room, the room was not in the best shape and the bathroom was small. I don’t complain because it was a one day stay and just made the best of the night. I would not return to this hotel

Partner

10/10

Exceptional

22 Feb 2026

Emily Claudette

Wonderful all around

Self

10/10

Exceptional

22 Feb 2026

Kira

Easy Clean Comfort

10/10

Exceptional

21 Feb 2026

Carolyn

Great stay

10/10

Exceptional

21 Feb 2026

jeremy

Excellent stay. Highly recommend!!

Partner

10/10

Exceptional

20 Feb 2026

Shakila

Everything was perfect

Partner

10/10

Exceptional

18 Feb 2026

Debora

Staff was amazing and very accommodating and the rooms were beautiful. I would definitely stay again and recommend.

10/10

Exceptional

18 Feb 2026

Pedro

Clean room and friendly staff

Family_with_children

6/10

Pleasant

15 Feb 2026

Dania

The hotel has been remodeled but the HVAC system is still trash. It was extremely loud ! It disturbed me when I tried to get to sleep and I had to turn the tv up really loud . This particular weekend was full of people who wanted to party all night with loud talking and smoking marijuana

10/10

Exceptional

15 Feb 2026

Arthur

Very good place to stay no complaints 10.

Leisure Partner

8/10

Excellent

15 Feb 2026

Terrence

Room was clean not spotless only staff interaction was bar staff and they were very good

Business_and_leisure

10/10

Exceptional

15 Feb 2026

Samaria

Great staff

10/10

Exceptional

15 Feb 2026

Shamell

Great service

10/10

Exceptional

15 Feb 2026

Calvin

The room was excellent!! The front desk guy was nice.
I would come back we had an Awesome Valentines day here.
Only thing is the digital tv we didn't like.
Clean hotel and clean sheets barhroom was cleaned good.

Leisure Partner