Extended Stay America - Charlotte

Extended Stay America - Charlotte - University Pla

United States , Charlotte - NC
CHARLOTTE, 8211 University Executive Park Dr
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100 reviews shown

6/10

Pleasant

15 Nov 2025

Nicole

Great staff!!! The staff is comprised of friendly, approachable, hard working individuals who you instantly relate to and respect for their willingness to assist when needed. Unfortunately the property is older and could benefit greatly from a remodel.

Business_and_leisure Pet

2/10

Poor

10 Nov 2025

Nick

This visit was horrible. We had 3 rooms for our workers and each room was filthy dirty and had roaches everwhere. The front desk was advised and did nothing. I would not recommend ANYONE staying here...

Business

8/10

Excellent

05 Nov 2025

Light bulb was missing in one of the lights by the bed. In the shower the faucet to run hot and cold water was loose, as well as faucet in the bathroom sink. They should be tightened for the next guest. There was no breakfast but that did not matter since i don't eat breakfast

Self

2/10

Poor

28 Oct 2025

Monet

There were roaches in our room. There were bugs on the ceiling. The walls weren’t clean. You could tell where people killed bugs and didn’t clean it up. The drawers were broken. You can tell this hotel is very old. The outlets were pulled out of the socket and so were the sprinklers on the ceiling the staff were nice, but as far as overall experience, I would not stay here again

Leisure Partner

2/10

Poor

26 Oct 2025

Sean

no tv remote, no soap, no dishes *studio*, loud guests all night, broken lamp, bathroom handle broken

Leisure Partner

8/10

Excellent

20 Oct 2025

Amaya

Katrina and Nyoka always made me feel welcome and heard when checking in and confirming my reservation extensions. No issues besides some other guest staying here but you can’t fault the company for who books a room. Everything was fine besides the bugs in the room. I found myself spraying down the room like a routine pest control work everyday if not twice a day only for the problem to get about 70% better. Being exposed to the pest prolonged gave my soupse rashes on his back and armszz

Leisure Partner

10/10

Exceptional

18 Oct 2025

Brionce

Nice

Partner

4/10

Poor

06 Oct 2025

Rebekah

Made us feel uncomfortable and unsafe due to people yelling in hallways at all hours of the night, people just sitting in the cars and if I wasn’t with my husband and dogs I would feel unsafe and would be a little scared to be honest…there was pee in the stairwells, people smoking in stairwells…police were there and when we told the lady at the front about the pee she acted like she didn’t care and when we told her about people being loud all she said was “ you can call the cops” we will never be going back there again…our pillows and washcloths were dirty and floor was dirty

Partner

2/10

Poor

04 Oct 2025

Joel

Was not able to stay here because they overbooked their rooms by 18. Front desk stated that the system allowed 18 people book rooms without the rooms being available because it couldn't differentiate between useable rooms and non-useable rooms

8/10

Excellent

29 Sep 2025

Zephaniah

2/10

Poor

26 Sep 2025

Lauren

Room smelled heavily of cigarette smoke and there were many bugs during our 2 night stay

Partner

2/10

Poor

14 Sep 2025

Alex

ROACH INFESTATION. Extremely dirty. Chair in room was ripped up from a dog maybe. Cigarette butts littered the stairwell. People slamming doors all night long until 3am. And roaches everywhere. I would never stay here again. In fact I left and got a different hotel after the first night.

Business_and_leisure Self

2/10

Poor

14 Sep 2025

Roaches

We had a great first impression of the hotel. When we woke the next morning we experienced a severe roach problem. Two crawled on the bed, one up the wall, and several on the floor. We brought it to the desk manager’s attention and showed her photos of those we killed. She verbally apologized but I didn’t feel a sense of urgency to resolve this issue.

Partner

2/10

Poor

08 Sep 2025

Zachary

The room was not cleaned completely. Floors were sticky. Found dead bugs in a couple places. The shower did not work. Overall terrible experience.

Leisure Friends

2/10

Poor

01 Sep 2025

Dantae

My stay wasn’t good at all. Didn’t get housekeeping since being there, people kept knocking on my room door looking for other people and me and my girlfriend had to kill multiple bugs.

Partner

6/10

Pleasant

29 Aug 2025

Zachary

The room may have been flooded at one time. It smelled kind of musty and weird.

Business Self

10/10

Exceptional

25 Aug 2025

Briana

The room is spacious and great kitchen area

Leisure Self

2/10

Poor

24 Aug 2025

Wendy

Cockroaches all over, bathroom was stained. People throwing doors and I could hear people stomping on the 2nd floor.

Partner

10/10

Exceptional

23 Aug 2025

Sharon

Easy check in easy ability to extend stay quick grab and go breakfast

Business_and_leisure Pet

4/10

Poor

02 Aug 2025

PHIL

Won’t stay here agai

Leisure Family

4/10

Poor

26 Jul 2025

RENJITH

the place is run down. There is cockroach problem. Not clean. Given that, it had a kitchen, we expected plates, cutlery etc, but nothing. Would not recommend.

Leisure Family

2/10

Poor

20 Jul 2025

Lawrence

Poorly kept. Roaches in room. Unpleasant odors in hallway

Leisure Family

10/10

Exceptional

14 Jul 2025

Eric

Everything was simple and very clean

Self

4/10

Poor

13 Jul 2025

Keith

The elevator was very noisy. During the night I hear very loud rumbling noises in the hallway the woke and kept me up. Must have been the elevator. I found a couple bugs in the bathroom the next morning. In general, things just didn't seem very well maintained (in room and common areas). The grab and go breakfast options was very sparce--just a few muffins and granola bars--much less than I've seen at other Extended Stay America hotels. It was only a single night stay over for me and my son, so not a huge impact, but I would not stay here again with my family.

6/10

Pleasant

26 Jun 2025

Joan

Found 3 roaches and a spider in our room over 2 nights stay. Wheelchir accessible room was good, walk in shower with shower chair. Refrigerator was clean as well as the bathroom.

Leisure Family

6/10

Pleasant

26 Jun 2025

Tevin

Nykea gave me great customer service

10/10

Exceptional

26 Jun 2025

Tevin

Nykea gave great customer service

Leisure Friends

2/10

Poor

10 Jun 2025

Thompson

I drove 12 hours and they tell me their credit card machine is down and I cant check in. I even call the desk on my way they told me they had a kiosk to check in late. Now I am stuck in my car after 12hours

6/10

Pleasant

02 Jun 2025

Lucas

Front desk staff was friendly and helpful. But on the way to the room, we noticed a really awful smell, like sewage. Luckily our room did not smell. Although the bathroom was clean, it felt severely outdated and there were mold stains in the ceiling. One of the bed side lamp’s bulb was out. There was a corner chair that was very dirty and stained so we couldn’t use it. The beds were super comfortable and clean.

Leisure Family

6/10

Pleasant

27 May 2025

Terry

It was in a great area

Leisure Self

4/10

Poor

26 May 2025

Verified traveler

Spotted a few roaches in my room. Bed was very stiff. Sheets, pillow cases, were not the best quality. Probably will not use this location next time i am in the Charlotte area

Self

2/10

Poor

26 May 2025

Sarah

It was a hard bed and loud outside.

6/10

Pleasant

18 May 2025

Blanca

I didn’t like because there were cockroaches

Business Partner

6/10

Pleasant

09 May 2025

Verified traveler

I was in a non- smoking room, but it smelled like cigarettes, couldn't sleep much to noisy.
They charge for WiFi. Supposed to be free. I stayed there a week and it was very expensive, a rent payment for one week.

Friends_and_family Family

4/10

Poor

04 May 2025

Not as advertised, room had to be changed due to cleanliness and issues. Claimed to be undergoing construction but that was not listed on the site. Poor lighting leading up to hotel. Hallway smelled like smoke, food, and poor ventilation. Elevator stalled. Grab and go breakfast was placed on table at front entrance but site stated otherwise. Front desk workers were great. I will not book here again.

Leisure Family

8/10

Excellent

27 Apr 2025

Deirdre

The rooms were clean and the staff was nice/ friendly. My only problem I was concerned about the people walking in and out of the hotel. One man approached my daughter and asked to use her phone because he was trying to reach somebody in the hotel and the hotel wouldn’t let him use the phone.

Friends_and_family Family

2/10

Poor

25 Apr 2025

Holly

Do Not Stay Here

When my husband and I checked in, there were people sitting on the floor in the hallway. Many of the guests were very loud. As it was late, we decided we would give it a try anyway. We got to our room and immediately found 3 cockroaches in less than 5 minutes! I called Hotels.com to get out of this stay and was promised a full refund. The front desk clerk promised a full refund as we were leaving. Extended Stay now says it is their policy to charge for at least one night so after only 5 minutes, we are out that money, plus we had to pay to stay elsewhere. Besides the cockroaches, the room was dirty, paint was chipped off the walls, the wood furniture was banged up badly. This hotel is not even worth the 1 star I had to give it since 0 stars was not an option.

Partner

4/10

Poor

21 Apr 2025

Tyren

I just want to know honestly who approved for this ROACH INFESTED hotel to still be standing ! Stayed here for 3 nights and within the first 8 hours was READY TO GO! The rooms were dirty. The entire staff other than CRYSTAL (hope I spelled it right) was HORRIBLE ! Me and my family had to switch rooms within our stay because of the roaches. The hallways smell like piss and a lot of other unmentionables. This was definitely not worth $350 . More like $40 a night! I do not recommend this hotel for anyone ! DO BETTER

Business_and_leisure Family_with_children

2/10

Poor

01 Apr 2025

lori

Hotel smells like dogs. And maintenance walked in on us while sitting in the room. Didnt knock just unlocked the door and walked in.

Partner

10/10

Exceptional

01 Apr 2025

Jennifer

The management and staff were very kind and helpful.

Business_and_leisure Self

10/10

Exceptional

26 Mar 2025

pierrie

Great staff

2/10

Poor

24 Mar 2025

John

Avoid if possible

Hotel is run-down and in need of rennovations. Hallways smelled and carpet is filthy. Room had damaged countertops and drawers. Stains in sink and tub. Bugs in bathroom. The so called \"breakfast\" was a thermos of coffee and bags of instant oatmeal.

Friends_and_family Family

4/10

Poor

22 Mar 2025

Dantae

Did not get house keeping the whole time I stayed. The employees was very helpful.

Partner

10/10

Exceptional

14 Mar 2025

Dashawn

Great Stay !

Business

10/10

Exceptional

09 Mar 2025

pierrie

Great overall experience

10/10

Exceptional

22 Feb 2025

Janita

The staff is very friendly and helpful

Friends_and_family Family

10/10

Exceptional

10 Feb 2025

Luis Fernando

Good place

Business Self

4/10

Poor

13 Jan 2025

talmadge

Not as advertised! The ice in front of the lobby was not salted and thus very unsafe. Front desk receptionist was unsupported and overworked by management to the point of rudeness. There was no breakfast offered, free or otherwise, and no refund offered after not providing the advertised service. No cups, ice, or other amenities except for soap & towels - even though there was a full kitchenette. Bed mattress was worn out so I constantly felt as if I would roll off the side. Kitchen counter and walls needed repairs. And, we were charged a $150 deposit, for which I expect a full refund, even though I specifically selected this hotel since it did not say it had this practice. We could have stayed across the street for a better price and better service. If the room hadn't looked clean, we would have left.

Partner

6/10

Pleasant

19 Dec 2024

Keith

A great area for shopping. However the room was clean, but the elevator and hallways needed a serious cleaning. It smelled.

Business_and_leisure Self

4/10

Poor

14 Dec 2024

Verified traveler

Wouldn’t recommend

I never leave reviews I stayed here just for 1 night immediately seen a roach on the dresser, front desk lady was never is at the receptionist always in the back, man sleeping in lobby, no hot breakfast just granola bars muffin & coffee, heat didn’t work in my room needed a quick place to sleep so not to upset but wouldn’t stay here for longer than 1 night

Self

2/10

Poor

09 Dec 2024

The Boss Lady

I reserved a room, tried to check in, was told there was no room's available

10/10

Exceptional

03 Dec 2024

Ronald

All Good!!

Overall room was clean. But, management needs to inspect each room after someone leaves. In my room the leather faux recliner need to be replaced, it was cracked. Also the ironing board was broken, it wouldn't stand up.

Friends_and_family Family

8/10

Excellent

15 Nov 2024

Joanne E

Clean, and comfortable

The hotel itself was good. Clean. Bed was comfortable enough. Needs more blankets.
Friendly staff.
However when we arrived there were several police and obvious issue going on. We are from 13 hours away so asked what was going on. Said nothing. Then as they brought someone out on
Handcuffs the staff member swore and then said they couldn’t tell us anything. Had to be professional they said. Well that was not possible now. We decided once that was all over we would see the room etc first, which was fine. No further sissies and the area was beautiful and very convenient.
Said they had breakfast but there was nothing, and no coffee in room or anything. Also still Waiting for my security deposit to be refunded.

Friends_and_family Family

2/10

Poor

14 Nov 2024

Verified traveler

First and Last Stay

First room I was there 45 mins before roach showed up. Moved to a second room with hair in the shower. All they could offer was another room but I was overwhelmed. Ended up cleaning it myself. Activity is suspicious. Didn’t feel too safe, definitely have to stay mindful. Definitely don’t recommend solo travel here.

Self

6/10

Pleasant

29 Aug 2024

Ali

Still waiting for my deposit back of $150 back. Was told it would be refunded since it was my 1st time staying there

Self

6/10

Pleasant

14 Aug 2024

Jordan

Not bad, not the best

Leisure Family

2/10

Poor

13 Aug 2024

Michael

Bug

There was bugs in my room

8/10

Excellent

08 Aug 2024

Jackson

Didn’t like the lingering pet odor in the entire building. My room was clean but another guest mentioned roaches in her room. Also the appliances and furniture were outdated.

The first room had no office chair and the shades did not work so I asked to be reassigned to another room.

Leisure Self

4/10

Poor

20 Jul 2024

Therain

Only Complaints I had...

Key constantly had to be replaced; had to return to front desk several times from 3rd floor due to this. Only stayed 3days but near end of stay noticed roaches in light fixtures over kitchen area and a few more on floor.

Partner

6/10

Pleasant

26 Jun 2024

Aln

EST option to

Very basic

Business

2/10

Poor

22 Jun 2024

Andrew

It was my anniversary i paid for a suite got to the hotel and and they were sold out! All they could do was give me a double queen room and i wasnt compensated the difference i tried to call custome service just for them to hang up on the hotel staff! Im so angry

8/10

Excellent

16 Jun 2024

Sharie

Check in was smooth and staff was friendly. Property was mostly clean however there was an overwhelming smell of smoke in the lobby and hallways. And too many tenants standing around in the lobby and near the doors. Other than that I would've given a better rating. Overall my room was clean and I enjoyed my stay.

Leisure Partner

4/10

Poor

10 Jun 2024

Khaila

It had a weird smell, the refrigerator was old. They had no ice machine. They had no extra pillows available. Breakfast was not what I expected only had oatmeal and nutrigrain bars.

Business Family_with_children

4/10

Poor

02 Jun 2024

Anthony

Facilities needs improvement. Painting, replace sinks, loose drain plugs. Cigarettes smell.

8/10

Excellent

01 Jun 2024

Ashley

Area was nice. Close to where I needed to be and was safe. The room its self had some damage. The bedding was clean but had some old stains and hair that was in the fabric. Pillows were really flat

Friends_and_family Family

4/10

Poor

07 May 2024

Andrew

They don't have ice machines on the premises. The hallways and the rooms all have a very distinct pretty nasty smell. The telephone did not work unless I pressed speaker to talk to the front desk. And to extend my stay was an absolute nightmare. I booked through expedia and was Was told they would email the hotel letting them know. I don't need to check out. But they continuously knocked and called telling me. I had to come downstairs to book, even though I had proof that I had already paid

2/10

Poor

30 Apr 2024

Sunil

I didn't feel safe around this property. Do check your room before making any payment. Hotel staff simply denied my change room request when I told them that my bathroom lock is broken and anyone can open it from outside.
It was very smelly when i entered into property. Room was smelly too. Overall experience was bad.

Business_and_leisure Family

6/10

Pleasant

07 Apr 2024

Heath

Overall rooms and facility could use a refresh. Furniture worn down and mattresses are weak.

Leisure Family

2/10

Poor

23 Mar 2024

Michael

The hotel was overbooked even though I prepaid for my room. The only room they had a broken shower and other issues. I did not stay.

Business_and_leisure Self

2/10

Poor

22 Mar 2024

Mark

It smells bad when u walk in the room

Leisure Family_with_children

2/10

Poor

02 Mar 2024

Mark

Bugs and the thing to control the window end up breaking

Leisure Family_with_children

2/10

Poor

18 Feb 2024

Erika

Got bums everywhere around

Horrible hotel

2/10

Poor

09 Jan 2024

Ziann

This hotel was roach infested had a two night stay. Did not stay even a few hours, definitely wouldn’t so

2/10

Poor

09 Jan 2024

Wayne

As soon as you walk into the lobby it smells like Weed. All the halls and elevators smell like it to. Don’t understand why places like this allow illegal drug use. On their property. Room was in ok condition but did kill a small roach as it ran across the floor by the bed. Was a late check in or I would have stayed elsewhere. But for over 100 a night I expected a clean drug free place and this is far from it

Leisure Pet

4/10

Poor

06 Jan 2024

Jamal

Read review before booking staff was helpful but they have a roach issue wouldn’t spend my hard earned dollars on this place

Business_and_leisure Partner

6/10

Pleasant

19 Dec 2023

Mayo

Things missing in the room TV remote and light bulbs

Leisure Friends

6/10

Pleasant

11 Dec 2023

Jada

Stay was amazing except the latch on the door was broke and saw a bug on the wall and a smell to the room

Friends_and_family Friends

10/10

Exceptional

23 Nov 2023

Vernon

Thè property was maintained in a clean and trimmed condition outside. The interior was also prperly maintained with no obstriction in the hallways.

Business_and_leisure Pet

8/10

Excellent

21 Oct 2023

TERRY

Pleasant experience

I traveled to Charlotte two weekends in a row to do the NASCAR Driving Experience. We traveled from the Tidewater area of Virginia. We arrived close to midnight both weeks. Late check in went well and the night desk clerk was very nice... The rooms were clean and well maintained. I would stay there again.

Friends_and_family Friends

4/10

Poor

01 Oct 2023

Erik

Roach motel

There were other cheaper hotels in the same area, but I went with this middle priced hotel to be safer. Was 112 bucks compared to 60 or 80 in the same area. When we got back to our hotel at night time after our event, there were many different sized roaches all over the walls and floor, toilet seats and nightstands at night time, among other different types of bugs as well. My girlfriend was horrified. I'll never come back here. We were up all night dealing with this so we never got good sleep. However, I innitially asked the clerk who checked us in for a late checkout, he said yes no problem and wrote some notes in the computer system about it. The next day at normal checkout time we were woken up by housecleaning (after the roaches finally went away once the sun came out so we could actually get some sleep) and told there are no notes, and we will be charged for a whole other day if we didn't leave right away. This place is awful!!

Partner

8/10

Excellent

25 Sep 2023

joanne

Staff are always kind and helpful

Business_and_leisure Family_with_children

2/10

Poor

09 Sep 2023

Went to check in, they couldn’t find reservation. Asked to sit and wait up to an hour for it to show up. Weak sauce. Didn’t stay here went and founded a more professional place.

2/10

Poor

16 Jun 2023

Loveeth

Not worth it

First the young man at the front desk couldn't find my reservation, but after 5 minutes of confusion when he turned the screen to me my name was sitting right there in plain sight. Finally checked in and given a room on the 3rd floor we're told the hotel elevator is broken. I have bad knees, but fine. We get up to the room and the bathroom is dirty. Tub is completely filthy and the bedding stinks. We went to Walmart to get bathroom cleaner and disinfectant spray. We also kept having issues with the room keys not working, but it seemed to be happening to a lot of the guests. Overall it's a poorly maintained hotel where the employees are obviously doing the bare minimum to get by.

Friends_and_family Family

2/10

Poor

11 Jun 2023

Tyrone

The shower in room 300 is broken, no maintenance worker onsite on the weekends. The elevator is broken as well.

Leisure Self

2/10

Poor

30 May 2023

Christopher

When I called, I was told elevator was working. Elevator has not been working for over a month. Got to room, it was dirty and smoke alarm had been ripped off the ceiling. We left immediately and did not come back. Will never recommend.

Leisure Family

2/10

Poor

01 May 2023

Troy

Extended Stay didn’t have enough rooms at the location that I had reserved, so they had to relocate two of my rooms to a separate location so therefore I had to split my party up and plus the new location that had the rooms were more expensive and Extended Stay didn’t offer any discount for the inconvenience

Leisure Friends

10/10

Exceptional

01 Apr 2023

Manivannan

Property was hygenic and clean. Staff was very helpful

Lift was not working - so had to carry things in steps

Leisure Family

2/10

Poor

12 Mar 2023

Chelsey

I needed a pet-friendly hotel at the last minute. There were multiple cockroaches in the room and the shower had no curtain. Also, there were no outside receptacles to dispose of pet waste.

Friends_and_family Family

8/10

Excellent

26 Feb 2023

Yolanda

Not too bad for the money

The hotel itself was ok there was Upgrades on the outside but the room we stayed in need of some improvement. Door knob was coming off stains on the bathroom sink not bad but definitely can use some upgrades in the rooms

Friends_and_family Family

2/10

Poor

17 Jan 2023

shanda

Smell like cigarettes in lobby. A drug use traffic area.

Leisure Family

8/10

Excellent

28 Oct 2022

James

Front desk personnel very welcoming, room clean, kitchen dated but acceptable. Breakfast?
Not much.

Leisure Self

2/10

Poor

25 Oct 2022

Etsuko

We pre-paid the hotel with Expedia but they overbooked and when we went there, they did not have room for us. They said that since we did not book them directly, they did not secure room nor contact us. We could not find any other hotel through Expedia either and ended up sleeping in a car.

Leisure Family

6/10

Pleasant

25 Oct 2022

Amy

Booked 7 weeks in advance. Told us the place was booked upon arrival. Said first come, first serve. Then said few rooms, but dirty and housekeeper gone..It was busy concert weekend and couldnt find other accommodations. Others were mad also and spoke to Manager. 30 min later, a few rooms were miraculously available. 🤔 ohh AND clean!?!?!

2/10

Poor

26 Sep 2022

Teresa

Stay ANYWHERE but here

This was a literal roach motel. Our first room hadn’t been cleaned, there was trash on the floor, and it smelled like cat urine. They moved us to another room. When I went into the bathroom and turns on the lights roaches scattered. There were also roaches crawling on the AC unit. There were holes in the wall and burn marks on the counter. If I weren’t completely exhausted I would have driven the 3 hours home. I slept with the lights on hoping to keep the bugs away. This property should not be on Hotels.com it is disgraceful. The staff was polite and kind.

Friends_and_family Family

2/10

Poor

26 Sep 2022

Verified traveler

Smell in the room was awful and the bathroom counter was covered in cigarette burns.

Friends_and_family Family

4/10

Poor

26 Sep 2022

Joni

My one night stay at this property was disappointing. I had been traveling many hours, and when I arrived, there was no restroom that I could use while checking in. The facility overall has not been maintained and kept clean. Once in my room, I found a bathroom that was not very clean, a stale smoke odor, and a refrigerator that was old and stained. Disgusting!

Leisure Family

2/10

Poor

26 Sep 2022

Lonita

Worst Experience

The room smelled of cigarettes and I smelled it the entire week I stayed. The Hotel should NOT be listed on this site as it has become an apartment of sorts. I was checked out early and room key given to someone else trying to get in my room. I was then RE-Charged after spending 800 to stay for the week. It was by far the worst experience I've had staying at a hotel and the sad part is I won't get any reimbursement for the mess I had to deal with.

Business

2/10

Poor

15 Sep 2022

James

Horrible customer service

There was no front desk agent for me to check in, when I dialed 0 for agent no one showed. Called Marriott and was provided no additional help

Self

2/10

Poor

04 Sep 2022

Mike

We didn't like the rust on the stove, bathroom sink, bàth tub! We got towels for one. There was two adults in the room! No ice at all! We were told to go next door for ice! We will never return. Never!

Leisure Family

6/10

Pleasant

28 Aug 2022

Jade

REPLACE THE CARPETS ALREADY.

They almost didn’t have a room available, luckily even though we booked on here they had ONE left. The hotel was less than appealing on the outer exterior. A bit dingy. The foyer and customer service area were clean and smelled nice due to the constant chemicals from air fresheners. Then, you leave the lobby and as soon as you turn to the hallway..the STENCH. Thankful there is no carpet in the rooms themselves, because if there was carpet and it were to smell like the hallway, I would’ve found another hotel.

Partner