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Extended Stay America - Charlotte - University Pla

Charlotte - NC · United States

8211 University Executive Park DrView location

6.2/10Good414 Reviews
Cleanliness6.2/106.2
Service7.2/107.2
Comfort6.8/106.8
Condition6.2/106.2
Neighborhood8.4/108.4
Amenities5.6/105.6
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Extended Stay America - Charlotte - University Pla

This Extended Stay America - Charlotte - University Place is located in Charlotte and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi, a 24-hour front desk, and a grab-and-go breakfast.

Every kitchen at Extended Stay America - Charlotte is equipped with a stovetop, microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows. Weekly housekeeping services are provided for free and daily provided for a fee.

Towels and linen are exchanged at the front desk. Free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee and tea is served every morning. The property offers free onsite parking.

Attractions within close proximity to the hotel include the Carowinds, the Charlotte Motor Speedway and the Bank Of America Stadium.

Read more about this hotelShow less

With a stay at Extended Stay America Select Suites - Charlotte - University Place in Charlotte (University City), you'll be a 3-minute drive from University of North Carolina at Charlotte and 9 minutes from Charlotte Motor Speedway.

This hotel is 8.4 mi (13.5 km) from Bank of America Stadium and 8.4 mi (13.5 km) from Spectrum Center. Make yourself at home in one of the 113 guestrooms, featuring kitchens with refrigerators and stovetops.

50-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves. Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Laundry
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Children 21 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Special Instructions
    The front desk is open during the following times:
    • Monday - Friday: 9:00 AM - 10:00 PM
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
  • Minimal age
    21
  • Optional fees
    • Housekeeping fee: USD 10 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Atrium Health University City 1.5 km / 1 mi
CHS Teammate Health 1.7 km / 1.1 mi
Shoppes at University Place 1.8 km / 1.1 mi
University of North Carolina at Charlotte 2.1 km / 1.3 mi
Jerry Richardson Stadium 2.4 km / 1.5 mi
Topgolf 2.6 km / 1.6 mi
Halton Arena 2.9 km / 1.8 mi
UNC Charlotte Botanical Gardens 3.3 km / 2.1 mi
David Taylor Corporate Center 5.5 km / 3.4 mi
Sugar Creek Community Park 5.6 km / 3.5 mi
Sugar Creek District Park 5.7 km / 3.5 mi
Little Sugar Creek Greenway 6.2 km / 3.8 mi
Reedy Creek Nature Center and Preserve 6.4 km / 4 mi
Truliant Amphitheater 7.3 km / 4.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 113
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room serviceExtra charge
  • Laundry service
  • Smoke detector
  • Hotel safe
Show 10 more facilities & services
  • Lift access
  • Dining area
  • Bar
  • Restaurant
  • Game roomExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D

    Photos are not available for this room type.

    Extended Stay America - Charlotte - University Pla

    STUDIO TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO DOUBLE BEDS NON SMOKINGSTUDIO • TWO DOUBLE BEDS NON SMOKINGSTU.2D-NM

    Photos are not available for this room type.

    Extended Stay America - Charlotte - University Pla

    STUDIO TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN

    Photos are not available for this room type.

    Extended Stay America - Charlotte - University Pla

    STUDIO QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Extended Stay America - Charlotte - University Pla

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN

    Photos are not available for this room type.

    Extended Stay America - Charlotte - University Pla

    STUDIO Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Extended Stay America - Charlotte - University Pla

6.2
Good
414 Reviews
Cleanliness
6.2 /10
Service
7.2 /10
Comfort
6.8 /10
Condition
6.2 /10
Neighborhood
8.4 /10
Amenities
5.6 /10
100 reviews shown
6/10
Pleasant
29 Jun 2026
Andrew
The front desk was closed when we arrived so we couldn't get into the lobby. It would have been helpful to know about that when planning our trip. We tried to use the kiosk in the entry to check in but it was awful and didn't work. Finally a maintenance person or something let us in and eventually someone came to check us in. The towels were all stained so we asked the front desk to replace them and they did and were nice about it. We saw from signs posted around that we needed a parking pass so we asked the desk about it when replacing our towels and she told us that we definitely needed one or we would get towed and it would cost $500 plus more every hour it took us to pick up the car. Why didn't she tell us that when she checked us in 30 minutes prior and give us a parking pass? No idea but if we hadn't gone back to replace the towels, our car would have been gone in the morning and we would have owed 1k+. The hallways were dirty and smelled weird, and the place is pretty old. The room itself was clean enough and the TV worked so it all worked out. We didn't spend much time in the room beyond sleeping and breakfast. I probably wouldn't stay there again but it was decent considering the price. Next time I'd rather dish out for a better hotel honestly.
Friends
2/10
Poor
18 Jun 2026
Alvin
I booked a room on 06/16/2026 for my birthday and my bed was infested with bedbugs. I have bites all over my body.

Please help!
Self
2/10
Poor
13 Jun 2026
Patrick
The rooms were disgusting, the other guest around the hotel had no respect for themselves, others, or the staff. Don’t get me started on how people treated the hotel building itself. This place is run down in a part of the city that should be maintained and managed by people who care about their environment. If I could give zero stars for this hotel I would. Almost $100 for absolute dog water.
Partner
2/10
Poor
30 May 2026
Bobby
The room had roaches everywhere
Self
2/10
Poor
27 May 2026
Shante
The hotel had roaches. The roaches were so bad that I had slept in my vehicle in the parking. I talked to the receptionist the next morning because no-one answered the phone when I tried to reach out to them the night before. After talking to the receptionist and calling Hotels.com to get my money back, the General Manager, said that because they didn't have any record of me calling them about the roach issue, that they'll give me a refund for 2 out of the 3 nights, instead off all 3 nights. I explained to the receptionist that I shouldn't be charged for the 1st night because I never slept in the roach infested room. They were going to offer me another room, but why would I want another room if the building is infested with roaches. Their were roaches in the lobby as well.
Friends_and_family Family
2/10
Poor
26 May 2026
Garett
Do not stay here!! It smells like a dispensary, the screens are falling off the windows, it is dirty to the point that my family left and I booked another room immediately. Still trying to get my money back. Learn from my mistake, this place is absolutely disgusting and the scariest part was how unsafe it is for families.
2/10
Poor
20 May 2026
Jelessa
The room was Okk
The last night
We got towed an had to pay 600 bucks to get car out although we were staying there an had a parking pass
Partner
2/10
Poor
28 Apr 2026
Lashawnda
The Bed was crazy hard
4/10
Poor
26 Apr 2026
Ethan
The hotel seemed like it was a long-term housing for people, The hotel smelt like smoke all throughout. The front staff was not the cleanest looking person. Our shower still had hair in it, missing the toilet paper holder. There was only muffin and granola bars for breakfast. No one at the front when we checked out in the am.
Friends
2/10
Poor
18 Apr 2026
sharon
This place smells disgusting. It’s dirty in common areas. The room itself was not well cleaned either. There was a roach in the shower. Alive. They didn’t have a blow dryer available at the front desk. The staff could care less about customer service. Had I known this property was more on the “motel living” side of things I never would have booked it.
Friends_and_family Friends
4/10
Poor
13 Apr 2026
Amanda
The lobby was dirty, staff wasn’t friendly, the room was not cleaned, and the property is not well managed.
Partner
6/10
Pleasant
15 Nov 2025
Nicole
Great staff!!! The staff is comprised of friendly, approachable, hard working individuals who you instantly relate to and respect for their willingness to assist when needed. Unfortunately the property is older and could benefit greatly from a remodel.
Business_and_leisure Pet
2/10
Poor
10 Nov 2025
Nick
This visit was horrible. We had 3 rooms for our workers and each room was filthy dirty and had roaches everwhere. The front desk was advised and did nothing. I would not recommend ANYONE staying here...
Business
8/10
Excellent
05 Nov 2025
tk
Light bulb was missing in one of the lights by the bed. In the shower the faucet to run hot and cold water was loose, as well as faucet in the bathroom sink. They should be tightened for the next guest. There was no breakfast but that did not matter since i don't eat breakfast
Self
2/10
Poor
28 Oct 2025
Monet
There were roaches in our room. There were bugs on the ceiling. The walls weren’t clean. You could tell where people killed bugs and didn’t clean it up. The drawers were broken. You can tell this hotel is very old. The outlets were pulled out of the socket and so were the sprinklers on the ceiling the staff were nice, but as far as overall experience, I would not stay here again
Leisure Partner
2/10
Poor
26 Oct 2025
Sean
no tv remote, no soap, no dishes *studio*, loud guests all night, broken lamp, bathroom handle broken
Leisure Partner
8/10
Excellent
20 Oct 2025
Amaya
Katrina and Nyoka always made me feel welcome and heard when checking in and confirming my reservation extensions. No issues besides some other guest staying here but you can’t fault the company for who books a room. Everything was fine besides the bugs in the room. I found myself spraying down the room like a routine pest control work everyday if not twice a day only for the problem to get about 70% better. Being exposed to the pest prolonged gave my soupse rashes on his back and armszz
Leisure Partner
10/10
Exceptional
18 Oct 2025
Brionce
Nice
Partner
4/10
Poor
06 Oct 2025
Rebekah
Made us feel uncomfortable and unsafe due to people yelling in hallways at all hours of the night, people just sitting in the cars and if I wasn’t with my husband and dogs I would feel unsafe and would be a little scared to be honest…there was pee in the stairwells, people smoking in stairwells…police were there and when we told the lady at the front about the pee she acted like she didn’t care and when we told her about people being loud all she said was “ you can call the cops” we will never be going back there again…our pillows and washcloths were dirty and floor was dirty
Partner
2/10
Poor
04 Oct 2025
Joel
Was not able to stay here because they overbooked their rooms by 18. Front desk stated that the system allowed 18 people book rooms without the rooms being available because it couldn't differentiate between useable rooms and non-useable rooms
8/10
Excellent
29 Sep 2025
Zephaniah
Na
2/10
Poor
26 Sep 2025
Lauren
Room smelled heavily of cigarette smoke and there were many bugs during our 2 night stay
Partner
2/10
Poor
14 Sep 2025
Alex
ROACH INFESTATION. Extremely dirty. Chair in room was ripped up from a dog maybe. Cigarette butts littered the stairwell. People slamming doors all night long until 3am. And roaches everywhere. I would never stay here again. In fact I left and got a different hotel after the first night.
Business_and_leisure Self
2/10
Poor
14 Sep 2025
JJ

Roaches

We had a great first impression of the hotel. When we woke the next morning we experienced a severe roach problem. Two crawled on the bed, one up the wall, and several on the floor. We brought it to the desk manager’s attention and showed her photos of those we killed. She verbally apologized but I didn’t feel a sense of urgency to resolve this issue.
Partner
2/10
Poor
08 Sep 2025
Zachary
The room was not cleaned completely. Floors were sticky. Found dead bugs in a couple places. The shower did not work. Overall terrible experience.
Leisure Friends
2/10
Poor
01 Sep 2025
Dantae
My stay wasn’t good at all. Didn’t get housekeeping since being there, people kept knocking on my room door looking for other people and me and my girlfriend had to kill multiple bugs.
Partner
6/10
Pleasant
29 Aug 2025
Zachary
The room may have been flooded at one time. It smelled kind of musty and weird.
Business Self
10/10
Exceptional
25 Aug 2025
Briana
The room is spacious and great kitchen area
Leisure Self
2/10
Poor
24 Aug 2025
Wendy
Cockroaches all over, bathroom was stained. People throwing doors and I could hear people stomping on the 2nd floor.
Partner
10/10
Exceptional
23 Aug 2025
Sharon
Easy check in easy ability to extend stay quick grab and go breakfast
Business_and_leisure Pet
4/10
Poor
02 Aug 2025
PHIL
Won’t stay here agai
Leisure Family
4/10
Poor
26 Jul 2025
RENJITH
the place is run down. There is cockroach problem. Not clean. Given that, it had a kitchen, we expected plates, cutlery etc, but nothing. Would not recommend.
Leisure Family
2/10
Poor
20 Jul 2025
Lawrence
Poorly kept. Roaches in room. Unpleasant odors in hallway
Leisure Family
10/10
Exceptional
14 Jul 2025
Eric
Everything was simple and very clean
Self
4/10
Poor
13 Jul 2025
Keith
The elevator was very noisy. During the night I hear very loud rumbling noises in the hallway the woke and kept me up. Must have been the elevator. I found a couple bugs in the bathroom the next morning. In general, things just didn't seem very well maintained (in room and common areas). The grab and go breakfast options was very sparce--just a few muffins and granola bars--much less than I've seen at other Extended Stay America hotels. It was only a single night stay over for me and my son, so not a huge impact, but I would not stay here again with my family.
6/10
Pleasant
26 Jun 2025
Joan
Found 3 roaches and a spider in our room over 2 nights stay. Wheelchir accessible room was good, walk in shower with shower chair. Refrigerator was clean as well as the bathroom.
Leisure Family
6/10
Pleasant
26 Jun 2025
Tevin
Nykea gave me great customer service
10/10
Exceptional
26 Jun 2025
Tevin
Nykea gave great customer service
Leisure Friends
2/10
Poor
10 Jun 2025
Thompson
I drove 12 hours and they tell me their credit card machine is down and I cant check in. I even call the desk on my way they told me they had a kiosk to check in late. Now I am stuck in my car after 12hours
6/10
Pleasant
02 Jun 2025
Lucas
Front desk staff was friendly and helpful. But on the way to the room, we noticed a really awful smell, like sewage. Luckily our room did not smell. Although the bathroom was clean, it felt severely outdated and there were mold stains in the ceiling. One of the bed side lamp’s bulb was out. There was a corner chair that was very dirty and stained so we couldn’t use it. The beds were super comfortable and clean.
Leisure Family
6/10
Pleasant
27 May 2025
Terry
It was in a great area
Leisure Self
4/10
Poor
26 May 2025
Verified traveler
Spotted a few roaches in my room. Bed was very stiff. Sheets, pillow cases, were not the best quality. Probably will not use this location next time i am in the Charlotte area
Self
2/10
Poor
26 May 2025
Sarah
It was a hard bed and loud outside.
6/10
Pleasant
18 May 2025
Blanca
I didn’t like because there were cockroaches
Business Partner
6/10
Pleasant
09 May 2025
Verified traveler
I was in a non- smoking room, but it smelled like cigarettes, couldn't sleep much to noisy.
They charge for WiFi. Supposed to be free. I stayed there a week and it was very expensive, a rent payment for one week.
Friends_and_family Family
4/10
Poor
04 May 2025
M.
Not as advertised, room had to be changed due to cleanliness and issues. Claimed to be undergoing construction but that was not listed on the site. Poor lighting leading up to hotel. Hallway smelled like smoke, food, and poor ventilation. Elevator stalled. Grab and go breakfast was placed on table at front entrance but site stated otherwise. Front desk workers were great. I will not book here again.
Leisure Family
8/10
Excellent
27 Apr 2025
Deirdre
The rooms were clean and the staff was nice/ friendly. My only problem I was concerned about the people walking in and out of the hotel. One man approached my daughter and asked to use her phone because he was trying to reach somebody in the hotel and the hotel wouldn’t let him use the phone.
Friends_and_family Family
2/10
Poor
25 Apr 2025
Holly

Do Not Stay Here

When my husband and I checked in, there were people sitting on the floor in the hallway. Many of the guests were very loud. As it was late, we decided we would give it a try anyway. We got to our room and immediately found 3 cockroaches in less than 5 minutes! I called Hotels.com to get out of this stay and was promised a full refund. The front desk clerk promised a full refund as we were leaving. Extended Stay now says it is their policy to charge for at least one night so after only 5 minutes, we are out that money, plus we had to pay to stay elsewhere. Besides the cockroaches, the room was dirty, paint was chipped off the walls, the wood furniture was banged up badly. This hotel is not even worth the 1 star I had to give it since 0 stars was not an option.
Partner
4/10
Poor
21 Apr 2025
Tyren
I just want to know honestly who approved for this ROACH INFESTED hotel to still be standing ! Stayed here for 3 nights and within the first 8 hours was READY TO GO! The rooms were dirty. The entire staff other than CRYSTAL (hope I spelled it right) was HORRIBLE ! Me and my family had to switch rooms within our stay because of the roaches. The hallways smell like piss and a lot of other unmentionables. This was definitely not worth $350 . More like $40 a night! I do not recommend this hotel for anyone ! DO BETTER
Business_and_leisure Family_with_children
2/10
Poor
01 Apr 2025
lori
Hotel smells like dogs. And maintenance walked in on us while sitting in the room. Didnt knock just unlocked the door and walked in.
Partner
10/10
Exceptional
01 Apr 2025
Jennifer
The management and staff were very kind and helpful.
Business_and_leisure Self
10/10
Exceptional
26 Mar 2025
pierrie
Great staff
2/10
Poor
24 Mar 2025
John

Avoid if possible

Hotel is run-down and in need of rennovations. Hallways smelled and carpet is filthy. Room had damaged countertops and drawers. Stains in sink and tub. Bugs in bathroom. The so called \"breakfast\" was a thermos of coffee and bags of instant oatmeal.
Friends_and_family Family
4/10
Poor
22 Mar 2025
Dantae
Did not get house keeping the whole time I stayed. The employees was very helpful.
Partner
10/10
Exceptional
14 Mar 2025
Dashawn
Great Stay !
Business
10/10
Exceptional
09 Mar 2025
pierrie
Great overall experience
10/10
Exceptional
22 Feb 2025
Janita
The staff is very friendly and helpful
Friends_and_family Family
10/10
Exceptional
10 Feb 2025
Luis Fernando
Good place
Business Self
4/10
Poor
13 Jan 2025
talmadge
Not as advertised! The ice in front of the lobby was not salted and thus very unsafe. Front desk receptionist was unsupported and overworked by management to the point of rudeness. There was no breakfast offered, free or otherwise, and no refund offered after not providing the advertised service. No cups, ice, or other amenities except for soap & towels - even though there was a full kitchenette. Bed mattress was worn out so I constantly felt as if I would roll off the side. Kitchen counter and walls needed repairs. And, we were charged a $150 deposit, for which I expect a full refund, even though I specifically selected this hotel since it did not say it had this practice. We could have stayed across the street for a better price and better service. If the room hadn't looked clean, we would have left.
Partner
6/10
Pleasant
19 Dec 2024
Keith
A great area for shopping. However the room was clean, but the elevator and hallways needed a serious cleaning. It smelled.
Business_and_leisure Self
4/10
Poor
14 Dec 2024
Verified traveler

Wouldn’t recommend

I never leave reviews I stayed here just for 1 night immediately seen a roach on the dresser, front desk lady was never is at the receptionist always in the back, man sleeping in lobby, no hot breakfast just granola bars muffin & coffee, heat didn’t work in my room needed a quick place to sleep so not to upset but wouldn’t stay here for longer than 1 night
Self
2/10
Poor
09 Dec 2024
The Boss Lady
I reserved a room, tried to check in, was told there was no room's available
10/10
Exceptional
03 Dec 2024
Ronald

All Good!!

Overall room was clean. But, management needs to inspect each room after someone leaves. In my room the leather faux recliner need to be replaced, it was cracked. Also the ironing board was broken, it wouldn't stand up.
Friends_and_family Family
8/10
Excellent
15 Nov 2024
Joanne E

Clean, and comfortable

The hotel itself was good. Clean. Bed was comfortable enough. Needs more blankets.
Friendly staff.
However when we arrived there were several police and obvious issue going on. We are from 13 hours away so asked what was going on. Said nothing. Then as they brought someone out on
Handcuffs the staff member swore and then said they couldn’t tell us anything. Had to be professional they said. Well that was not possible now. We decided once that was all over we would see the room etc first, which was fine. No further sissies and the area was beautiful and very convenient.
Said they had breakfast but there was nothing, and no coffee in room or anything. Also still Waiting for my security deposit to be refunded.
Friends_and_family Family
2/10
Poor
14 Nov 2024
Verified traveler

First and Last Stay

First room I was there 45 mins before roach showed up. Moved to a second room with hair in the shower. All they could offer was another room but I was overwhelmed. Ended up cleaning it myself. Activity is suspicious. Didn’t feel too safe, definitely have to stay mindful. Definitely don’t recommend solo travel here.
Self
6/10
Pleasant
29 Aug 2024
Ali
Still waiting for my deposit back of $150 back. Was told it would be refunded since it was my 1st time staying there
Self
6/10
Pleasant
14 Aug 2024
Jordan
Not bad, not the best
Leisure Family
2/10
Poor
13 Aug 2024
Michael

Bug

There was bugs in my room
8/10
Excellent
08 Aug 2024
Jackson
Didn’t like the lingering pet odor in the entire building. My room was clean but another guest mentioned roaches in her room. Also the appliances and furniture were outdated.

The first room had no office chair and the shades did not work so I asked to be reassigned to another room.
Leisure Self
4/10
Poor
20 Jul 2024
Therain

Only Complaints I had...

Key constantly had to be replaced; had to return to front desk several times from 3rd floor due to this. Only stayed 3days but near end of stay noticed roaches in light fixtures over kitchen area and a few more on floor.
Partner
6/10
Pleasant
26 Jun 2024
Aln

EST option to

Very basic
Business
2/10
Poor
22 Jun 2024
Andrew
It was my anniversary i paid for a suite got to the hotel and and they were sold out! All they could do was give me a double queen room and i wasnt compensated the difference i tried to call custome service just for them to hang up on the hotel staff! Im so angry
8/10
Excellent
16 Jun 2024
Sharie
Check in was smooth and staff was friendly. Property was mostly clean however there was an overwhelming smell of smoke in the lobby and hallways. And too many tenants standing around in the lobby and near the doors. Other than that I would've given a better rating. Overall my room was clean and I enjoyed my stay.
Leisure Partner
4/10
Poor
10 Jun 2024
Khaila
It had a weird smell, the refrigerator was old. They had no ice machine. They had no extra pillows available. Breakfast was not what I expected only had oatmeal and nutrigrain bars.
Business Family_with_children
4/10
Poor
02 Jun 2024
Anthony
Facilities needs improvement. Painting, replace sinks, loose drain plugs. Cigarettes smell.
8/10
Excellent
01 Jun 2024
Ashley
Area was nice. Close to where I needed to be and was safe. The room its self had some damage. The bedding was clean but had some old stains and hair that was in the fabric. Pillows were really flat
Friends_and_family Family
4/10
Poor
07 May 2024
Andrew
They don't have ice machines on the premises. The hallways and the rooms all have a very distinct pretty nasty smell. The telephone did not work unless I pressed speaker to talk to the front desk. And to extend my stay was an absolute nightmare. I booked through expedia and was Was told they would email the hotel letting them know. I don't need to check out. But they continuously knocked and called telling me. I had to come downstairs to book, even though I had proof that I had already paid
2/10
Poor
30 Apr 2024
Sunil
I didn't feel safe around this property. Do check your room before making any payment. Hotel staff simply denied my change room request when I told them that my bathroom lock is broken and anyone can open it from outside.
It was very smelly when i entered into property. Room was smelly too. Overall experience was bad.
Business_and_leisure Family
6/10
Pleasant
07 Apr 2024
Heath
Overall rooms and facility could use a refresh. Furniture worn down and mattresses are weak.
Leisure Family
2/10
Poor
23 Mar 2024
Michael
The hotel was overbooked even though I prepaid for my room. The only room they had a broken shower and other issues. I did not stay.
Business_and_leisure Self
2/10
Poor
22 Mar 2024
Mark
It smells bad when u walk in the room
Leisure Family_with_children
2/10
Poor
02 Mar 2024
Mark
Bugs and the thing to control the window end up breaking
Leisure Family_with_children
2/10
Poor
18 Feb 2024
Erika

Got bums everywhere around

Horrible hotel
2/10
Poor
09 Jan 2024
Ziann
This hotel was roach infested had a two night stay. Did not stay even a few hours, definitely wouldn’t so
2/10
Poor
09 Jan 2024
Wayne
As soon as you walk into the lobby it smells like Weed. All the halls and elevators smell like it to. Don’t understand why places like this allow illegal drug use. On their property. Room was in ok condition but did kill a small roach as it ran across the floor by the bed. Was a late check in or I would have stayed elsewhere. But for over 100 a night I expected a clean drug free place and this is far from it
Leisure Pet
4/10
Poor
06 Jan 2024
Jamal
Read review before booking staff was helpful but they have a roach issue wouldn’t spend my hard earned dollars on this place
Business_and_leisure Partner
6/10
Pleasant
19 Dec 2023
Mayo
Things missing in the room TV remote and light bulbs
Leisure Friends
6/10
Pleasant
11 Dec 2023
Jada
Stay was amazing except the latch on the door was broke and saw a bug on the wall and a smell to the room
Friends_and_family Friends
10/10
Exceptional
23 Nov 2023
Vernon
Thè property was maintained in a clean and trimmed condition outside. The interior was also prperly maintained with no obstriction in the hallways.
Business_and_leisure Pet
8/10
Excellent
21 Oct 2023
TERRY

Pleasant experience

I traveled to Charlotte two weekends in a row to do the NASCAR Driving Experience. We traveled from the Tidewater area of Virginia. We arrived close to midnight both weeks. Late check in went well and the night desk clerk was very nice... The rooms were clean and well maintained. I would stay there again.
Friends_and_family Friends
4/10
Poor
01 Oct 2023
Erik

Roach motel

There were other cheaper hotels in the same area, but I went with this middle priced hotel to be safer. Was 112 bucks compared to 60 or 80 in the same area. When we got back to our hotel at night time after our event, there were many different sized roaches all over the walls and floor, toilet seats and nightstands at night time, among other different types of bugs as well. My girlfriend was horrified. I'll never come back here. We were up all night dealing with this so we never got good sleep. However, I innitially asked the clerk who checked us in for a late checkout, he said yes no problem and wrote some notes in the computer system about it. The next day at normal checkout time we were woken up by housecleaning (after the roaches finally went away once the sun came out so we could actually get some sleep) and told there are no notes, and we will be charged for a whole other day if we didn't leave right away. This place is awful!!
Partner
8/10
Excellent
25 Sep 2023
joanne
Staff are always kind and helpful
Business_and_leisure Family_with_children
2/10
Poor
09 Sep 2023
D
Went to check in, they couldn’t find reservation. Asked to sit and wait up to an hour for it to show up. Weak sauce. Didn’t stay here went and founded a more professional place.
2/10
Poor
16 Jun 2023
Loveeth

Not worth it

First the young man at the front desk couldn't find my reservation, but after 5 minutes of confusion when he turned the screen to me my name was sitting right there in plain sight. Finally checked in and given a room on the 3rd floor we're told the hotel elevator is broken. I have bad knees, but fine. We get up to the room and the bathroom is dirty. Tub is completely filthy and the bedding stinks. We went to Walmart to get bathroom cleaner and disinfectant spray. We also kept having issues with the room keys not working, but it seemed to be happening to a lot of the guests. Overall it's a poorly maintained hotel where the employees are obviously doing the bare minimum to get by.
Friends_and_family Family
2/10
Poor
11 Jun 2023
Tyrone
The shower in room 300 is broken, no maintenance worker onsite on the weekends. The elevator is broken as well.
Leisure Self
2/10
Poor
30 May 2023
Christopher
When I called, I was told elevator was working. Elevator has not been working for over a month. Got to room, it was dirty and smoke alarm had been ripped off the ceiling. We left immediately and did not come back. Will never recommend.
Leisure Family
2/10
Poor
01 May 2023
Troy
Extended Stay didn’t have enough rooms at the location that I had reserved, so they had to relocate two of my rooms to a separate location so therefore I had to split my party up and plus the new location that had the rooms were more expensive and Extended Stay didn’t offer any discount for the inconvenience
Leisure Friends
10/10
Exceptional
01 Apr 2023
Manivannan
Property was hygenic and clean. Staff was very helpful

Lift was not working - so had to carry things in steps
Leisure Family
2/10
Poor
12 Mar 2023
Chelsey
I needed a pet-friendly hotel at the last minute. There were multiple cockroaches in the room and the shower had no curtain. Also, there were no outside receptacles to dispose of pet waste.
Friends_and_family Family
8/10
Excellent
26 Feb 2023
Yolanda

Not too bad for the money

The hotel itself was ok there was Upgrades on the outside but the room we stayed in need of some improvement. Door knob was coming off stains on the bathroom sink not bad but definitely can use some upgrades in the rooms
Friends_and_family Family

Location & surroundings

Extended Stay America - Charlotte - University Pla
8211 University Executive Park Dr, Charlotte, United States

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Extended Stay America - Charlotte - University Pla

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