Stayapt Suites Charlotte North

United States , Charlotte - NC
Charlotte, 9655 Statesville Rd
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50 reviews shown

6/10

Pleasant

25 May 2026

Alison

Loved the amenities here. Check in folks were lovely. Clean unit and spacious. Air conditioning broke but we were able to switch rooms. Shower faucet blew out of the wall and hit a family members leg. 2 fire alarms during stay with one at 4am. Virtually no plates, glasses etc in kitchen but otherwise nice unit.

Family_with_children

4/10

Poor

24 May 2026

Michelle

Not a fan of this property. We checked out a day early. Holes in walls, blinds did not work. Weird smell.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Rodney

The staff was super helpful and our stay was very comfortable, we want to stay their excited.

4/10

Poor

18 May 2026

Patricia

I like that the living area was separate from
the bedroom space.
Check in was fine. The noise from other guests was unacceptable, when checking out there was no one in the office and after a good 15 minutes when someone finally showed up it smelled as though they were smoking marijuana.
We also asked for towels and they never brought them up to the room so I had to go back down to the office and ask for them again and wait for them and bring them up myself. There was no housekeeping for the few days that we were there. I like housekeeping every day, bed made, fresh towels and clean bathroom.
Overall quite disappointed,

Partner

10/10

Exceptional

05 May 2026

MONICA

It was the best stay I had in Charlotte. When I go back to Charlotte I will be back there. My home away from home. Very clean,very roomy. I love the staff very friendly an helpful. Kitchen was nice an parking was good.

Family_with_children

10/10

Exceptional

02 May 2026

MONICA

Yes it was great

10/10

Exceptional

01 May 2026

Cheryl

Room was neat and clean. Staff was interactive and supportive. Easy stress free parking. Courtyard was beautiful. Everything was great except the water temperature could have been warmer.
I will be back.
Thank you

Self

10/10

Exceptional

27 Apr 2026

Rocio

All employees were absolutely the sweetest!!! It’s in a safe spot and we got a quiet room. 10/10 would stay here again. Check in is through their app and honestly easy once you get the hang of it.

10/10

Exceptional

18 Apr 2026

Frances

Ran in to a small hiccup when we arrived late night for check-in , Brittany literally got in her car and drove to location to help us at 11 pm and served with a smile . We unfortunately had to move rooms next morning due to an appliance situation ( no one's fault ) again here comes Brittany serving with a smile . We get settled they checked on us to make sure everything was ok and it was . We stayed for 8 nights and every single worker we encountered from the front desk to back of the house greeted us with a smile and a “ Good morning/ afternoon etc… we celebrated Easter during our stay it was so nice to be able to still cook my usual feast on their full sz appliances ( literally everything I make at home ) and invite our local family members to come celebrate with us . You can’t get any of this at a regular hotel . It literally was like a home away from home . We were 7 mins from shopping / restaurants and 15 mins from Concord mall ( ( huge mall/outlet stores we were their for hours and still didn’t see entire mall )) Any future trips we plan to visit our daughter and other family WILL be staying at the Charlotte North location . Check it out it’s worth your dollar . Not to mention our whole entire week costed the same amount we would have been charged for a 3 or 4 nights had we chose to stay at a regular hotel . That full kitchen saved a bundle on food . Def worth it . Just ask for Brittany tell her that her new travel friend from New York sent you !!!!! Enjoy :)

Family_with_children

10/10

Exceptional

08 Apr 2026

Mavis

Family friendly stay …..professional staff

Family_with_children

10/10

Exceptional

02 Mar 2026

Tamara

excellent !!

2/10

Poor

01 Mar 2026

Latoya

Didn’t have anything that I needed for my stay had to call front desk multiple times

Partner

8/10

Excellent

03 Feb 2026

Mari

The room was clean. Staff was friendly. The only complaint that I have is that it was really cold in the room and I could not adjust the thermostat to warm the room up. I turned up the thermostat, but the room stayed at 65 degrees.

Leisure Family

2/10

Poor

14 Jan 2026

Logan

Wasn’t very clean. Pull out couch bed was like 3 inches thick and all wrinkly. Fire alarm went off several times while we were sleeping so we had to evacuate. Ruined our concert experience from being tired. Didn’t have toilet paper.

Leisure Friends

10/10

Exceptional

06 Jan 2026

Jaime

The place was very clean, I loved the layout of the apt. It was very cozy spacious.

Leisure Self

10/10

Exceptional

29 Nov 2025

Terrell

Very clean. Communication was very clear. Facility was definitely one I would recommend to others. Felt at home

Leisure Family_with_children

8/10

Excellent

29 Nov 2025

Kelly

Nice and clean. Huge rooms. Other guests were a little loud, but the hotel can’t help that.

Business

8/10

Excellent

18 Nov 2025

Brandon

Great staff and nice layout. Only major issue was a few roaches

Business Family

6/10

Pleasant

15 Nov 2025

Amber

Check in took awhile because we had to wait for staff to come back to the office and backed up guests it took around 20 minutes. Our King bed that we reserved before our friends did was no longer available. There was wear on walls, doors and furniture. Beds were comfortable and the inner courtyard was very cool- we enjoyed being able to hang out and enjoy the fire.Not sure if we would choose to stay there again. Staff was friendly.

Leisure Family

10/10

Exceptional

31 Oct 2025

Colleen

Room and location were outstanding

Business

2/10

Poor

27 Oct 2025

Breanna

Room didnt have hot water, staff were very friendly about the situation getting fixed but there was not hot water the whole stay

Leisure Family

10/10

Exceptional

20 Oct 2025

Terri

Room was very clean. Check in went very smoothly. Wi-Fi worked Chris Moore ( manager) was very helpful. I needed more Kleenex and didn’t have a toaster- he delivered them in 10 minutes. I had a cracked pot that I gave to him so I wouldn’t get charged for a broken item. He was willing to replace it immediately.
Only suggestion I have would be bathrooms should have a toilet brush.
Price was very good. Would book again!!!!

Partner

6/10

Pleasant

06 Oct 2025

Kelly

Staff was very nice. Safe area. Kitchen was not stocked. Floor needs to be cleaned, could be dust from the construction, not sure, but could not walk on the floor without shoes.

Leisure Family

2/10

Poor

05 Oct 2025

William

Room not ready at 5:30 pm
No sheets for pull out
No staff at desk
Cushions stained
Floors dirty

Leisure Family

8/10

Excellent

05 Oct 2025

Kenneth

The property felt like a modern apartment..definitely exceeded my expectations. The staff who helped us check in were super helpful and thorough. My only complaint is that one of the pillows had a questionable stain, but other than that, everything was great. Overall, if you’re considering staying here, I’d say go for it. Amazing quality for the price.

Partner

6/10

Pleasant

04 Oct 2025

Yendi

The property is overall a good property.The room have good space and the staff respond in a timely manner about your request.

Business Family

6/10

Pleasant

28 Sep 2025

Hiromi

It said full kitchen access. However, there were no paper towels, dish soap, sponge, etc. The dishes and glasses were in the dishwasher, but we were not sure if they were clean. Then we called the front desk, but no one answered. Also, numbers of dishes and glasses were not enough for 4 people to stay. If these areas to be improved, the hotel can be more comfortable and convenient to stay.

Leisure Friends

10/10

Exceptional

21 Sep 2025

Amy

Clean, new location. Beds were comfortable. Construction next door was loud during the day, but quiet during the night. Great stay. Great staff.

Leisure Family

8/10

Excellent

20 Sep 2025

Erik

Friendly

6/10

Pleasant

19 Sep 2025

Nashika

I previously stayed at the Stay APT in Huntsville, Alabama, and had a great experience with no complaints. However, during this visit, the room had a strange smell, and the sheets appeared not to have been changed. I called the front desk, and the woman I spoke with assured me it would be taken care of, but when I returned, nothing had been addressed. I expected better from this property.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Sep 2025

Rebecca

Exceptional

I didnt want to leave. If it was fheaper I would have definitely considered living there until i doind a place.

Friends_and_family Family

2/10

Poor

14 Sep 2025

Matisha

Overall, I give this property a one star because of the safety. My bathtub was dirty. My shower curtain was dirty the living room area the kitchen area and the bedroom were completely clean. The staff downstairs were professional and kind. My bath towels looked dingy. I was staying here on a business trip and I left at 3 o’clock in the morning. I was checking out anyway because of the other safety issues when this guy attempted to attack me. He was just standing outside of the rooms across the courtyard staring at 3 in the morning. I made it down to my car before he came out of the building, he was waiting until I was alone outside. The only thing that saved me was a complete stranger coming around the corner by the time the man got about 6 feet away from me. He had followed me down from the second floor, came out of the door, looking for me, and then had started walking up to me very quickly as I reached for an item I keep for protection, when another man came around the corner, he stopped immediately in his tracks, put his hands in his pocket and looked around as if he wasn’t doing anything. I was able to jump in my car and get away after begging the other man to not go in until I got in my car safely. I called the hotel and told them about this because there is an emergency exit that these people prop open with a rock. Hotel management took this seriously or at least they seem to. I have no idea of knowing if this is going to be addressed because I’m never going back.

Business Self

10/10

Exceptional

13 Sep 2025

Jaime

Is good place

Business

10/10

Exceptional

02 Sep 2025

Jaime

They need to keep the rooms cleaner and perfect maintenance

Business

10/10

Exceptional

27 Aug 2025

REBECCA

Amazing stay!

I had an amzing time. I felt like it was my apartment. I was so comfortable, i did not want to leave! I will definitely be back!

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Rebecca

Excellent Stay!

I had an amazong stay. It was so comfortable that I didnt want to leave. Will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Jaime

Nice place

Business

6/10

Pleasant

01 Aug 2025

Grady

Elevator was broken for the entire stay

Business Partner

2/10

Poor

31 Jul 2025

Quotisha

Never coming back

GM is was rude and quite unprofessional. Customer Service made an error with our bill and he got mad at us and called the police. Needless to say he still mad. We are not!!! Good riddance. Train your employees correctly.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Lenore

Everything the whole staff was amazing..,looking forward to stay there again

Leisure Self

10/10

Exceptional

29 Jul 2025

Sheberria

I like that they offer a very smooth check in after hours! The property was very clean and modern. No complaints!

Leisure Family

4/10

Poor

29 Jul 2025

Nicholas

It's for when u being cheap

10/10

Exceptional

29 Jul 2025

Courtney

The bathtub was dirty a little and the toilet was clogging up. But overall it is a nice place to stay very spacious.

2/10

Poor

15 Jul 2025

shaquala

We arrived early for check-in but were told the room wasn’t ready—even at the 3pm check-in time. I called and was first told the room still wasn’t available, then placed on hold. Someone else came on and suddenly said it was ready. When we got there, the room was filthy. Crumbs on the pullout sofa, dirt on the bathroom floor, chipped paint, and nicks on the walls and doors.

After returning later that evening from a funeral viewing (the reason for our visit), we discovered the TVs weren’t working—seemed like a connection issue. I informed staff, and their only solution was to switch us to another room because maintenance wouldn’t be back for another week. We viewed the other room, but it was just as dirty and even smaller. Since we had already wiped down the first room ourselves, we stayed put.

The manager (the fifth in seven months, she said) noted the issues. The TVs eventually worked later that night, I called to confirm. The next morning, we tried to use the stove and oven, but the circuit kept tripping. We had to shut off power to the other appliances just to cook before the funeral.

The manager was kind and helpful and did request a full refund through Expedia, but we haven’t received it yet. Overall, very poor experience. We won’t be staying here again.

Family

4/10

Poor

11 Jul 2025

Desiree

Unhappy

Mattresses were so bad. They had metal springs and painful to sleep on. Kitchen soap and paper towels, dish towel missing. Not enough toilet paper. Elevator was out of order. Fire alarm went off. Sofa so uncomfortable. Place has no hospitality service. Bath tub stained.

Friends_and_family Family

6/10

Pleasant

03 Jul 2025

Quotisha

Better

Stay was decent. Great customer service communication. The courtyard is my favorite place.

Business Family

2/10

Poor

30 Jun 2025

Andrzej

Lobby not open when checking in. Elevator was not working. Entire staircase area smelled like weed. Very loud at night with people screaming etc. Horrible overall experience & never again!

Leisure Self

2/10

Poor

24 Jun 2025

Ileana

Stole from our room.

Leisure Family

6/10

Pleasant

22 Jun 2025

Kristin

This property is brand new and our room was very clean. However, it will definitely not stay that way until the property manager makes some changes. 1. The elevator was broken and they put us on the 3rd floor. I feel like SOME form of compensation should have been provided.
2. The stairways were dirty. The carpet needed to be vacuumed and it smelled of marijuana the entire stay. I saw electrical outlets in the stairwell. You think they plug in some air fresheners.
3. People are living in this hotel and they are running the hallways screaming from midnight to 5am. The only saving grace was the beds being at the back of the room.
4. It’s pet friendly and I heard dogs barking at 2am, 3am etc.
5. The office closes at 8pm so if you need anything, you’re out of luck.

I would not chose a StayAPT again knowing they are really just housing for low class people.

Business_and_leisure Family

6/10

Pleasant

20 Jun 2025

Francesca

The room was clean and convenient. The only downside was the elevator being down the entire week we were there and the fire alarm going off out of nowhere.

Leisure Family