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Four Points by Sheraton Charlotte - Lake Norman

Charlotte - NC · United States

16508 Northcross DriveView location

8.0/10Excellent718 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort8.2/108.2
Condition8.2/108.2
Location9.2/109.2
Neighborhood9.0/109.0
Quality2.0/102.0
Value2.0/102.0
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points by Sheraton Charlotte - Lake Norman

Located in Huntersville, the Four Points by Sheraton Charlotte - Lake Norman is a short drive from Birkdale Village and Lake Norman. This hotel offers an indoor pool, a 24-hour fitness center, complimentary Wi-Fi, and gift shops.

Each of the 101 guest rooms features a flat-screen television with cable programming, a private bathroom with rainfall showerhead, a safe, a desk, and a phone with free local calls.

Guests can enjoy a meal at The FOUR restaurant, grab a quick bite at the convenience store, or purchase a to-go breakfast. The hotel also features a business center, laundry facilities, and 2100 square feet of event space. Free self-parking is available on-site.

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With a stay at Four Points by Sheraton Charlotte - Lake Norman in Huntersville, you'll be within a 5-minute drive of Birkdale Village and Lake Norman. This hotel is 4 mi (6.5 km) from Joe Gibbs Racing and 6.3 mi (10.1 km) from Davidson College.

Stay in one of 101 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Planning an event in Huntersville? This hotel has 2100 square feet (195 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 2:00 AM
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately USD 9.99 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Birkdale Village 1.2 km / 0.7 mi
Regal Birkdale 1.3 km / 0.8 mi
Waterford Golf Club 1.3 km / 0.8 mi
Birkdale Golf Club 1.4 km / 0.9 mi
Kilwins 1.4 km / 0.9 mi
Lake Norman 3.2 km / 2 mi
BoatYard LKN 4.5 km / 2.8 mi
Rosedale Dog park 4.9 km / 3 mi
Lake Norman Miniature Golf 4.6 km / 2.8 mi
Discovery Place Kids 6.3 km / 3.9 mi
Huntersville Arts and Cultural Center 6.4 km / 4 mi
Joe Gibbs Racing 6.5 km / 4 mi
Jetton Park 6.8 km / 4.3 mi
Lake Norman Visitors Center 6.9 km / 4.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 101
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Laundry service
  • Lift access
  • Newspaper standExtra charge
  • Shop
Show 9 more facilities & services
  • Luggage roomExtra charge
  • Restaurant
  • Conference room
  • Meeting room: 2
  • Business centre
  • Indoor freshwater pool: 1
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D-1

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 58 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable5 photos

    Four Points by Sheraton Charlotte - Lake Norman

    SUITE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    58 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Direct dial telephone
    • Hairdryer
    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom
    • Toiletries
    • Alarm clock
    • Disability-friendly bathroom
    • Safe
    • Individually adjustable heating
    • Cable TV
    • Make-up mirror
    • Desk
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Fridge
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 58 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Four Points by Sheraton Charlotte - Lake Norman

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    58 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Centrally regulated air conditioning
    • Individually adjustable heating
    • Safe
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Fridge
    • Bathroom
    • Mini fridge
    • Ironing set
    • Microwave
    • Tea and coffee making facilities
    • Disability-friendly bathroom
    • Alarm clock
    • Shower
    • Cable TV
    • Make-up mirror
    • Desk
    • Toiletries

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS ONE BEDROOMSUITE • TWO QUEEN BEDS ONE BEDROOMSUI.2Q-B1

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    SUITE TWO QUEEN BEDS ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 58 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable2 photos

    Four Points by Sheraton Charlotte - Lake Norman

    SUITE QUEEN SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    58 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Safe
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom
    • Cable TV
    • Make-up mirror
    • Desk
    • Toiletries
    • Alarm clock
    • Disability-friendly bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Lake Norman

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDS • 1 Bedroom • 58 m²QUA.2D
    QUADRUPLE TWO DOUBLE BEDSPhoto unavailable4 photos

    Four Points by Sheraton Charlotte - Lake Norman

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    58 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Room amenities

    • Cable TV
    • Make-up mirror
    • Desk
    • Toiletries
    • Alarm clock
    • Disability-friendly bathroom
    • Safe
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Four Points by Sheraton Charlotte - Lake Norman

8.0
Excellent
718 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
8.2 /10
Location
9.2 /10
Neighborhood
9.0 /10
Quality
2.0 /10
Value
2.0 /10
Amenities
8.2 /10
100 reviews shown
6/10
Pleasant
15 Jul 2026
Glenn
Property was located near route 95 and restaurants but rooms smelled musty like ac units had not been cleaned in some time or ever . Otherwise ok location for one night
Friends
2/10
Poor
11 Jul 2026
Cherif
Terrible bad stink dirty stinks dog hair around
Partner
8/10
Excellent
03 Jul 2026
Tricia
Process of booking was easy and overall good hotel and close to restaurants. Clean pool and the air freshener used within the hotel smelled amazing! Our room was a bit smaller than it looked online and the advertisement of the breakfast buffet was a bit deceiving as it’s a general continental breakfast.
Family_with_children
6/10
Pleasant
22 Jun 2026
Judi
The rooms were clean. The staff was pleasant. However, the main elevator wasn’t working, the ice machine wasn’t working, and the guest laundry wasn’t working. Other than that, all was good
Friends_and_family Family
4/10
Poor
21 Jun 2026
Shalom
Not worth the dollars
Self
10/10
Exceptional
17 Jun 2026
Javier
During my recent visit for a tennis tournament, I found this hotel to be exceptionally convenient. My only reservation concerned the breakfast offering, which I felt did not justify its cost given the quality. Otherwise, my stay was very pleasant.
Partner
10/10
Exceptional
15 Jun 2026
Keo
This hotel is very well kept. The room we were in was clean and the bed is very comfortable. I was also impressed that they have hand wash in the bathroom because I usually have to pack my own. Over all, I strongly recommend this hotel if you're stopping in the area.
Friends_and_family Family
8/10
Excellent
25 May 2026
Charles
Room was clean, beds and pillows were comfortable, quiet room, overall nice stay, we got in after midnight and the shower handle was stripped out and couldn’t get water on, found a way to make it work the next morning, but wished someone would have identified the problem and fixed it before we arrived, I would stay again some things just happen and can’t be helped I guess
Partner
10/10
Exceptional
07 May 2026
Timothy Ray
Did not eat breakfast
Business
10/10
Exceptional
24 Apr 2026
Kenneth
No free breakfast
Partner
10/10
Exceptional
14 Apr 2026
Mindy
Amazing staff clean building great workoutroom wonderful people
Family_with_children
10/10
Exceptional
14 Apr 2026
Mindy
Amazing staff very very accommodating to me and kids even my service dog ! Highly recommend. Amazing food amazing rooms and great vibes
Family_with_children
8/10
Excellent
12 Apr 2026
Lisa
The facility was clean. Rooms were very nice. Comfortable beds. \"Hot breakfast\" was skimpy with 2 items which were dry and overcooked. Did have waffles and cold cereal (no milk). Person managing breakfast was not friendly.
Friends_and_family Family
8/10
Excellent
08 Apr 2026
Kaylon
Didn’t get in the pool yes ac is good
Partner
10/10
Exceptional
05 Apr 2026
Mayra
Great stay staff was very helpful
10/10
Exceptional
02 Apr 2026
Brandi
Great hotel and staff. Very clean. Wish breakfast was free but would still stay regardless
Self
2/10
Poor
01 Apr 2026
Cassidy
This stay was awful. The first room I had the door didn't lock. None of the key cards worked (maybe an issue with the machine) so a staff member had to let us back in the room every time we wanted to leave. The bathroom, though it looked clean, had a horrible rancid smell.
Family
10/10
Exceptional
21 Mar 2026
June
It was nice.
Self
2/10
Poor
25 Feb 2026
Ileana
The sheets were dirty.
8/10
Excellent
06 Feb 2026
Colt
Staff was very kind.
Business_and_leisure Partner
2/10
Poor
18 Jan 2026
Steven
I ordered a king. Desk guy sent us to third floor room with two beds. Came down and sent us to a first floor room that was handicapped and with a queen bed. Unreal. He said we ordered a handicapped room. If that was true, why did we get a room with two beds on the third floor. I’m a platinum member and I am very disappointed
Business_and_leisure Partner
6/10
Pleasant
02 Jan 2026
Alisha
Bonita was so kind and welcoming, a truly needed aspect of our experience since the rest wasn’t great. The hotel is very dusty and worn down and the staff the following day was quite rude. All of us we woken up by staff having very loud personal conversations with the “staff only” door open right outside our room for hours starting at 7 am, front desk was curt & couldnt be bothered to greet us or smile and our door was pounded on by a random man asking when we were leaving when we’d already called to have our check out extended. We won’t stay again but hope Bonita finds a place worth her great nature!
Friends_and_family Family
10/10
Exceptional
18 Dec 2025
James
Friendly staff
2/10
Poor
27 Oct 2025
Andrea
I got to this property on 10/25 late at night after driving for hours for the receptionist to cancel my room because I wasn’t the “highest member” of Marriott. It was such an inconvenience having to be canceled once I got the the property instead of them calling prior to driving hours! Worse experience with Marriott
Leisure Friends
10/10
Exceptional
07 Oct 2025
Tiffany
N/A
Business Self
8/10
Excellent
06 Oct 2025
Shawn M
Breakfast was just okay. Charge $10 per person for what is a free breakfast anywhere else. Thankfully we included it in our reservation and it was under $1 per person.
Leisure Family
6/10
Pleasant
05 Oct 2025
Chris
There was hair in the shower from a previous stay
Business
10/10
Exceptional
03 Oct 2025
Napoleon
The 2 Front Desk Clerks were very inviting and professional.
Partner
10/10
Exceptional
22 Sep 2025
ZaNiyah
Staff was friendly and process was simple
Partner
2/10
Poor
21 Sep 2025
JONITA
The rooms are small. The light in the microwave stayed on the entire time. The AC did not come on until we turned it down to 64 degrees, then we were freezing. They allow people to hang around outside. The elevators don’t work. I could continue, but I’ll stop there.
Leisure Family
6/10
Pleasant
14 Sep 2025
Jeanine
Bathroom was not the cleanest...doors were chipped and scuffed...
Partner
10/10
Exceptional
12 Sep 2025
Georgene
Pretty
Leisure Partner
2/10
Poor
18 Aug 2025
Grace
What a bad experience! Made a reservation through Expedia.com. At check in, I told the rep that I had a reservation and was checking in. I was told about the $50 hold for incidentals and was asked to swipe my card. Something told me to check my online bank card. I had a Expedia charge, a hotel charge and an incidental charge on hold. When I asked the front desk why I being charge again for the one room hotel night, she said she did not realize I was charged by Expedia and that I had to wait for a manager to correct it in the morning. I was told several times that I had to pay $9.99 for breakfast although my Expedia package included breakfast. Arrived for breakfast at 9:10. All food trays were empty and there only a 1/2 cup of coffee to be pulled. After waiting several minutes, I knocked on the staff/kitchen door asking were they going to be refilling the trays. The one person kitchen staff was jumping loops to get all the trays refilled. Meanwhile, I went to the front desk asking for coffee. The front desk staff jumped loops to make coffee for the front desk area and the dining area because both containers were empty. Frustration got the best of me because the wait was long and even when the trays of food was filled, by time I got to them, the trays were empty again because there was one table with a family of about 10 people that grabbed all the food. They were greedy and inconsiderate. I complained to the front desk staff and ask the kitchen staff to make more food again.
Leisure Family
10/10
Exceptional
04 Aug 2025
Ray

10/10

Good quiet comfortable spot.
Business Self
10/10
Exceptional
05 Jul 2025
Sonja
We loved are stay. The bartender was attentive and friendly. The best person on staff there. The sheets and comforter on the bed feel like paper. They need to be a better quality.
Leisure Partner
10/10
Exceptional
29 Jun 2025
Jessica
Enjoyed my stay, would definitely book again !
Leisure Partner
6/10
Pleasant
28 Jun 2025
Courtney
Wish it weren’t so secluded and in the dark.
10/10
Exceptional
27 May 2025
Tammy

Excellent hotel and great location!!

The staff was amazing and a very clean hotel. We enjoyed our stay! The location is amazing 0.5 miles from Birkdale Village with lots of shopping, restaurants, and live music. It is also a mile from Lake Norman and 10 minutes from the Huntersville Aquatic Center. Great hotel and a great location! There is a pool but no hot tub.
Friends_and_family Family
8/10
Excellent
26 May 2025
John
Was ok
Business_and_leisure Partner
6/10
Pleasant
20 May 2025
LISBETH
The hotel offers a pleasant stay, but it would be great if they could consider cleaning the rooms daily. Additionally, checking in with guests about their needs for towels or other essentials could enhance the overall experience.
Leisure Family
4/10
Poor
19 May 2025
Mike
Recommend requesting a room on the 4th floor. We were on the 3rd floor and could hear the room above us with creaky floors. And heard doors slamming at all times of the day.
The room was very small.
The bathroom door needs to be closed all the way - if not, it will eventually open all the way and the entry door to the room will slam into it when coming back.
There was mold in the shower. The shower door leaked onto the bathroom floor because the shower door did not close properly.
No one tells you that you need to request your room to be cleaned so we were constantly running out of towels (needed more towels to help the leaking shower situation).
No hooks to dry the limited towels we were given.
No ice machine on the 3rd floor.
The bedding was terrible, felt like sleeping on straw - the pillows smelled of mildew.
Leisure Partner
8/10
Excellent
15 May 2025
Shawn
My husband and I enjoyed our 2 night stay. The room was clean, the bed was nice but a little too firm for my taste, other than that we enjoyed.
Business Partner
10/10
Exceptional
11 Apr 2025
Jewel
It was nice to stay
10/10
Exceptional
06 Apr 2025
Candace
Excellent staff, very clean and just an overall nice hotel.
Leisure Family
10/10
Exceptional
01 Apr 2025
Glenn

Excellent staff

We stay here every time we are in this area. The staff is so amazing here. They are personable and always go out of there way to make you feel right at home.
Friends_and_family Family
10/10
Exceptional
27 Mar 2025
Michelle
Staff was amazing and went above and beyond
Business
10/10
Exceptional
23 Mar 2025
Darlene
Izzy was awesome! Thank you for everything!
4/10
Poor
20 Mar 2025
Verified traveler
The wifi was unusable for basic internet use and the fire alarm went off in the middle of the night.
Business
10/10
Exceptional
10 Mar 2025
Joshua
I loved my stay here and everyone was so helpful and friendly. I had an extended stay due to some unfortunate circumstances with my place getting ready, but they made it a very pleasant time. You won’t regret staying here at all!
Leisure Self
6/10
Pleasant
16 Feb 2025
Kristen

Potential needs deep clean

Ugh could be better. When I arrived the door to get in the hotel was jammed. The hostess let me in and she checked me in no issues. The room I booked was a queen. When I got to the room it was a room connected to another and since I was solo I did not want to be connected. I requested another room and was able to relocate with no issues. But the cleanliness of the room and just overall hotel needs some real TLC. I didn’t notice until the next morning how dirty the comforter was. It was even crumbs in the bed. Which made me question how often they changed the sheets. The breakfast was subpar. Food was not warm I had to reheat it in the microwave in my room. One staff remember was cursing at her mom about a guest. Which was awkward to hear as I was making my coffee. Would I stay again…no.
Self
10/10
Exceptional
14 Feb 2025
TODD

Nice stay

Very nice. Friendly staff. Nice breakfast.
Business
10/10
Exceptional
26 Jan 2025
Bettie
Was great except the heater fan noisy couldn’t sleep. The pool heater wasn’t working water was very cold but hopefully that will be fixed before our next visit.
Friends_and_family Family
6/10
Pleasant
17 Jan 2025
Viron
The hotel is good for the value. I would suggest adding a POS system at the bar to allow gueat to pay for beverages with their card and not their room.
Leisure Partner
10/10
Exceptional
13 Jan 2025
ELAINE
Wonderful!
6/10
Pleasant
27 Dec 2024
Carlton
Cleaning staff were rude but up front desk were very polite.
Partner
10/10
Exceptional
12 Dec 2024
Chi Man
Clean hotel and reasonable price.
Business Self
10/10
Exceptional
08 Dec 2024
sharneia
Great stay
Leisure Self
8/10
Excellent
29 Nov 2024
Miguel
Clean and quiet …
10/10
Exceptional
28 Nov 2024
Francis
The staff are very kind and clean environment
6/10
Pleasant
25 Oct 2024
bonnie

Nice place, bad breakfast

Clean and updated. Bathroom very nice and clean. Bed was way too soft, and breakfast buffet was not good. Cold, hard powdered eggs, dry potatoes. Skip it.
10/10
Exceptional
09 Aug 2024
James T
It was a nice hotel
Leisure
2/10
Poor
20 Jul 2024
Lila A
It was clean. Friendly staff.
Leisure
6/10
Pleasant
08 Jul 2024
James M

bar and restaurant not open on weekends

Hotel seems relatively new so it's in good shape. Rooms are small, bathroom is okay size.

We picked this hotel over others because they had a bar and restaurant. Neither opened in the Friday and Saturday that we were there. We asked the front desk and they said it was only going to be open Mon thru Thursday and were suprised it was not open Friday. There was no explanation why. It did have the breakfast buffett. We were given no advance notice that this would be the case.
Partner
6/10
Pleasant
29 Jun 2024
Douglas
Bathroom could have been cleaned better.
Business_and_leisure Partner
10/10
Exceptional
20 Jun 2024
Roger
Seems like a safe area and the staff was very nice.
Leisure Family
10/10
Exceptional
20 Jun 2024
ryshee
Really comfort place to stay
8/10
Excellent
10 Jun 2024
Stephanie
Rest place to stay. The property is sort of hidden which makes it a gem. It’s safe and quiet, conveniently located off the main highway. Is close to restaurants and shopping. I took off a star because The breakfast that’s offered does not match the cost. I’ve had better breakfast at 2.5-3 star restaurants which offers the same exact menu.
Business_and_leisure Self
6/10
Pleasant
10 Jun 2024
joanne
TV stations, roaches in room, tight fit, breakfast fair.
Staff very nice and helpful.
8/10
Excellent
06 Jun 2024
Stephanie
The property was quiet and comfortable.
Business_and_leisure Self
2/10
Poor
29 May 2024
Karen

RUNDOWN Property!!

This community was old and outdated. MARRIOTT and Sheraton should’ve never taken this property over without getting it and starting over there was mold and mildew throughout the hallway and in my bathroom we found a very large cockroach early in the morning staff was exceptional. I will never stay at this property again.
10/10
Exceptional
28 May 2024
Susan
loved the stay, easy check in and welcoming staff.
Leisure Family
10/10
Exceptional
27 May 2024
Jason
Nice stay
Leisure Family
8/10
Excellent
15 May 2024
Marshall
I was impressed with the cleanliness, amenities, staff, and the overall experience exceeded my expectations. I'll be back and would definitely recommend the property
Leisure Self
2/10
Poor
12 May 2024
KATHARINE
Noisy throughout the entire time we were there. The Roaches in the room made us pack up and leave. We were unable to get any sleep because of the noise. Did not even stay through the night, because of the bugs poor health conditions
Leisure Partner
4/10
Poor
12 May 2024
Sean

Way too loud

Way too noisy paper thin walls. Heard everybody talking all night long.
Business
10/10
Exceptional
11 May 2024
Leigh
The king mattress, pillows and linens were very comfortable and the buffet breakfast was divine! We stayed on the night of May 10th and the gentleman at the front desk to check us in after 9:30pm should be recognized and be selected for the next open manager position quickly. We watched him represent Four Seasons with a high level of professionalism and integrity. Multiple guests were in awe of his calm demeanor, speed and thoroughness as he addressed each need. First impressions mean a lot in the hospitality industry and he went above and beyond!
2/10
Poor
10 May 2024
Tara
No one was at the front desk for like 30 min. They had to send someone from Courtyard. Unacceptable for Marriott.
Business Family
8/10
Excellent
09 May 2024
RICHARD
Staff was friendly.. room was good.. bathroom was a bit dated toilet seat loose. I had to check out early due to an early flight and no one was at desk for check out.. they should have a T.V check out for situations like this.
Business_and_leisure Family
10/10
Exceptional
09 May 2024
Scott
Very clean
2/10
Poor
29 Apr 2024
Verified traveler
Called hotel prior to arrival no returned calls from Melissa. Rooms with paper thin walls. No sleep due to loud neighbors. Asked for adjoining rooms. Was told all room were adjoining but they weren’t. No bathtub for bathing children. Room smelled. Bed cover had lipstick.
Friends_and_family Family
6/10
Pleasant
28 Apr 2024
Verified traveler

Sleepless banging

The first night was great, however, the second night was horrible. Some strage nosie started in the room beside us. It sounded similar to a washing machine that had unevenly distributed clothes. The awful bang noise went from early morning, prior to 5 am, untill we checked out. I called the front desk to get assistance and they said they would look into it. Well that wasn't effective. I got 3 hours sleep and had to function all day. At check out, the lady said they came up and heard the noise also. She said she couldn't refund that night because of how it was booked. It shouldn't matter how it was booked to be refunded or gift card could have been issued. I like this location because it's close to some of our favorite places, but not on the main road.
Friends_and_family Family
6/10
Pleasant
28 Apr 2024
ernest
Towels Poor quality

Charge for breakfast. Same buffet the other notelsgiveyou

Staff had no clue how to stop the fire alarm From beepi

No effort made to make the customer happy The situation was not handled properly and no effort to satisfy the guest was made
Leisure Partner
4/10
Poor
25 Apr 2024
Verified traveler

Terrible

Not recommended at all. Staff was friendly and helpful but maintenance was terrible! Sorry we paid so much price for stay which was not pleasant at all.
Friends_and_family Family
8/10
Excellent
22 Apr 2024
Joe
Good location and staff. Hotel is dated.
Leisure Self
10/10
Exceptional
14 Apr 2024
ELAINE
Great
8/10
Excellent
13 Apr 2024
VALERIE
Great location, plenty of areas to shop, dine and relax.
Leisure Self
10/10
Exceptional
06 Apr 2024
Emily
Right off of highway. Halfway point from Florida and Ohio.
Leisure Family_with_children
4/10
Poor
21 Mar 2024
George

Not Clean At All

They need to hire a legitimate cleaning crew!!…dust overload and my pillowcase had some kind of crust on it. I don’t think I want to know what THAT was.
Business
4/10
Poor
05 Mar 2024
Janeen

Disappointment x 3

We arrived for a one night stay with our 4 year old. The indoor pool was closed which was a huge disappointment. How about hotels let you know about this in advance, OR make arrangements with a neighboring hotel for guests to use their indoor pool. At shower time, ALL the shampoo, conditioner and body wash cannisters were empty. Not just one, but all. Front desk representative was helpful and placed products in cups for us. Terrible night of sleep when air conditioner kept turning off and room was HOT. Miserable stay all around. Hotel staff was friendly, but very limited in what they could do to help with our issues.
Friends_and_family Family
8/10
Excellent
22 Feb 2024
Kelly
Hotel is very clean. Booking and checking in was quite seamless except that we did not get the room the we booked and prepaid for. Booked a room with a king bed and got a room with 2 doubles
Partner
10/10
Exceptional
16 Feb 2024
Robert Michael
Modern and clean
Leisure Self
8/10
Excellent
15 Nov 2023
Philip
A bit outdated and definitely noisy due to highway being nearby. Having a room right beside an ice maker doesn't help the noise level either. Overall an B- hotel but convenient to Birkdale Village.
Leisure Partner
4/10
Poor
26 Oct 2023
Andrea
Our stay was ok except for one thing. Service, terrible service. We stayed four nights and our beds weren’t made ever. The only time we got fresh towels was after day two when I complained at the front desk. They still didn’t make the beds: Wouldn’t recommend this hotel.
Business
8/10
Excellent
10 Oct 2023
Renee
Our stay was fine, except for a couple things that I think are probably a corporate issue. First, there were only two towels in our bathroom. I have never stayed anywhere that left fewer than four towels per room, especially since hotel towels tend to be small. Staff was happy to give us more upon request, but I don't think that's something that should have to be requested -- especially in a hotel that's not exactly on the low end of cost to stay.

Second, there was only one hook to hang towels on in the bathroom. It's set up to accommodate up to four guests in the room, but apparently only one of those four people gets to not throw their towel on the floor after using it? Obviously, the staff has no control over that, but maybe next renovation you all can fix that. Also, while the shower was lovely and clean, I was grateful I didn't have an infant or small child with me because bathing a small child in the sink would have been annoying and a shower-only bathroom isn't particularly convenient.
Leisure Friends
8/10
Excellent
09 Oct 2023
Verified traveler
Property is clean. Rooms are on the small size but functional and well kept.
Business
8/10
Excellent
26 Sep 2023
Holly
It was a nice place to stay for work. They were VERY nice and I really enjoyed my stay. Its right down the street from Birkdale Village, which has everything you need.
Business Self
4/10
Poor
11 Sep 2023
Kim
Bad water pressure in the sink and shower. There was a big bug/roach on wall in the room. Air conditioner was noisy and wasn’t great.
Business_and_leisure Family
6/10
Pleasant
10 Sep 2023
Daniyel N.
2 star at best, rooms are equivalent to a dorm room…however all front desk staff were very helpful and accommodating.
Leisure Family
10/10
Exceptional
14 Aug 2023
Justine
The property is very clean and cozy . They have a very inviting lobby and the front desk is so nice and friendly . She was so helpful and kind and made suggestions in the area to visit . It’s close to a lot of restaurants and shopping mall a few miles away . The rooms were clean and the bedding was very comfortable . They also have a breakfast in the mornings . It was a very pleasant stay .
Leisure Partner
10/10
Exceptional
10 Aug 2023
Maleka
Off the beaten path
Leisure

Location & surroundings

Four Points by Sheraton Charlotte - Lake Norman
16508 Northcross Drive, Huntersville, United States

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Four Points by Sheraton Charlotte - Lake Norman

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