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Courtyard Charlotte Lake Norman

Charlotte - NC · United States

16700 Northcross DriveView location

8.0/10Excellent574 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort8.6/108.6
Condition7.8/107.8
Location9.0/109.0
Neighborhood9.0/109.0
Value8.8/108.8
Amenities7.0/107.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Courtyard Charlotte Lake Norman

With a stay at Courtyard by Marriott Charlotte Lake Norman in Huntersville, you'll be in the business district, within a 15-minute walk of Birkdale Village and Birkdale Golf Club. This hotel is 3.7 mi (5.9 km) from Discovery Place Kids and 4 mi (6.5 km) from Lake Norman Visitors Center.

Stay in one of 90 guestrooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A damage deposit of USD 100.00 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a carbon monoxide detector and a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    21
  • Optional fees
    • Fee for to-go breakfast: approximately USD 13.00 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Birkdale Village 0.8 km / 0.5 mi
Kilwins 0.8 km / 0.5 mi
Waterford Golf Club 0.9 km / 0.6 mi
Regal Birkdale 0.9 km / 0.6 mi
Birkdale Golf Club 1 km / 0.6 mi
Lake Norman 2.5 km / 1.6 mi
BoatYard LKN 4.1 km / 2.5 mi
Lake Norman Miniature Golf 4.5 km / 2.8 mi
Rosedale Dog park 5 km / 3.1 mi
Discovery Place Kids 5.9 km / 3.7 mi
Huntersville Arts and Cultural Center 6 km / 3.7 mi
Jetton Park 6.4 km / 4 mi
Lake Norman Visitors Center 6.5 km / 4 mi
Joe Gibbs Racing 6.7 km / 4.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard Charlotte Lake Norman

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard Charlotte Lake Norman

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard Charlotte Lake Norman

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard Charlotte Lake Norman

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard Charlotte Lake Norman

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Courtyard Charlotte Lake Norman

8.0
Excellent
574 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
7.8 /10
Location
9.0 /10
Neighborhood
9.0 /10
Value
8.8 /10
Amenities
7.0 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
Danny
My second stay here and they knocked it out of the park once again, will always try to stay here if I’m coming through town!
10/10
Exceptional
24 Jul 2026
Jolysa
This hotel is very convenient and close to many amenities you may need on your stay. The staff was nice and respectful.
2/10
Poor
05 Jul 2026
tk
Four days before my stay at this hotel, received an email from the \"front desk\" stating that they are having renovation at the hotel and asking if I like to cancel my reservation. So I replied back asking them couple questions since the original email did not go much in detail about what's happening. Couple days went by and silence. Decided to call the number mentioned in the signature of the email, no answer. Tried couple times later, again no answer. They never responded to my email. On the day of reservation, showed up at the hotel and it looked deserted. Parked and went to the front door and there was a sign posted on the door saying hotel is closed due to renovation. I was somewhat shocked and disappointed with them for they failed to respond to my email and no one answered my calls. I contacted hotels.com later that day and fortunately got my refund. Hotel staff, next time you guys need to do better job answering customer inquiries before you lose another customer!
Friends_and_family Family
2/10
Poor
22 Jun 2026
Joe
Place is under a major renovation. Not sure they would still conduct business in such conditions. Construction crew onsite with heavy equipment beeping early morning. Please refund the money.
Family_with_children
2/10
Poor
20 Jun 2026
Richard
Under renovation all amenities were lacking. The shower was stop-up all week long.
Partner
6/10
Pleasant
15 Jun 2026
DaRel
My third floor room had a sliding glass door out into a porch. It only had the standard lock which can easily be forced open. It did not feel safe for a woman traveling alone. The room had a wall tv mount partially installed and the shower fixture was poorly installed and loose, both trivial but not worthy of the Marriott brand. I love Marriott for the comfortable beds and this one was.
Self
4/10
Poor
11 Jun 2026
Darren
Toilet was broken in our room. They said they fixed it, they did not. Moved us rooms for our final night. TV barely worked. Tons of construction going on. Would not recommend.
Family
10/10
Exceptional
29 May 2026
Carrie
The location of Huntersville is superb! Lots of dining options, gas station, lovely area!
They do have fresh Starbucks coffee in the lobby every day!
The lobby is quaint and great for a social drink and appetizers, but its not a full service restaurant.
Had the king room with loveseat. It was just perfect for a weeks stay. Bed was sooo soft and comfortable. Very clean, and the house cleaners did a nice job every day. Ice machine on the 3rd floor, fridge worked, and the AC worked fine with no rattling or excessive noise.
Was 25 minutes to Charlotte Speedway.
Was about 40 minutes to downtown \"Uptown\" Charlotte - IYKYK LOL
The hotel is currently under renovations so there was some noise on the 3rd floor, but the first floor was all torn up. The laundry facility was not available and more than half the days of 7, the snack purchase area was closed.
There is not hot tub, but the pool area was open and appeared clean although did not use this amenity.

Will definitely stay here again!
Partner
4/10
Poor
17 May 2026
Elizabeth
I understand the property is under some improvements at the moment. The room they gave us for three nights was about halfway remodeled. It was also very dirty for Marriot standards. I did inquire about a different room and they stated there were none available. They also told me the room I was in was already remodeled.
Beware of the photos, the outside is not the same building and the rooms will look similar, but may not have all amenities listed.
2/10
Poor
10 May 2026
Bailey
The room was very dirty. Towels smelled like a wet dog and hair all over bathroom. Very disgusting
Self
6/10
Pleasant
10 May 2026
Cristian
The hotel is under renovation. The room is outdated, and the bathroom, carpet, and other areas are stained and old. The cafeteria was closed, and there was a smell of weed in the hallway.
Family_with_children
8/10
Excellent
07 May 2026
Carletta
I enjoyed my stay. Staff was helpful and my room was clean.
Self
4/10
Poor
03 May 2026
Joseph
.
Room shower and bath were no clean. Renovations in room
Some lights did not work. No Breakfast
Were told staff no show
Friends_and_family Family
10/10
Exceptional
14 Apr 2026
Jane
It looks like the property is being renovated. However, my room was clean and quiet. The man at the front desk was friendly and helpful. No complaints!
Self
2/10
Poor
13 Apr 2026
Melissa
They did not serve the breakfast that is advertised. Carpet in hall on floor 3 had not be vacuumed in weeks! Stains and splattered walls..Room & elevator was very run down.
Partner
6/10
Pleasant
12 Apr 2026
Keitha
The hotel needs some love. The wallpaper is falling off the walls. The staff is amazing and very accommodating.
Family_with_children
4/10
Poor
30 Mar 2026
Sharon
Arrived to no water which was fixed several hours later…only to discover no hot water the next morning. Made for a very cold shower! Hotel is being re jk
6/10
Pleasant
29 Mar 2026
Rachael
Room was clean but under construction. Has visible wall repair throughout and wet drywall mud. Beds weren’t the most comfortable and the window coverings kept the ac from blowing correctly. Kids enjoyed the small indoor pool area.
Friends_and_family Family
6/10
Pleasant
17 Mar 2026
Mark
The room was a little tired, with loose faucet handles, etc.
Partner
8/10
Excellent
08 Mar 2026
Kim
yes
Self
4/10
Poor
01 Feb 2026
Amy
The room was old, there was missing paint. The deli in the lobby was off putting, I never tried it, I’m not sure that I saw it open at any time I was there.
10/10
Exceptional
18 Jan 2026
Andree
1 night stop
Partner
6/10
Pleasant
04 Jan 2026
Alfred
The hotel does not live up to what one expects from a Courtyard. There was no tooth brush available at the hotel (no free one nor to purchase). The door to the room was damaged, the safety latch was loose, the TV remote not working, the room very Motel like.
Self
10/10
Exceptional
29 Dec 2025
Shawn
Great service.
Leisure Partner
6/10
Pleasant
23 Dec 2025
Sathish
The property was okay but there are better options
4/10
Poor
29 Oct 2025
Jacquelyn
Needs updated. Missing light bulbs, showers not sealed so water gets on the floor. Ice machine not working.
Just not up to the standards expected at a Courtyard
Friends_and_family Family
10/10
Exceptional
28 Oct 2025
Melissa
Room was clean and comfortable.
Partner
4/10
Poor
26 Oct 2025
Glenn
the place needs Maintenance. Missing lightbulbs in the coffee station, water tasted like plastic, I machines didn't work, toilet plugged up, TP holder fell off. Not up to par for a Courtyard property
Friends_and_family Family
2/10
Poor
22 Oct 2025
Kim
No liquor license.
Poor communication.
No energy or vibe.
Not Marriott Quality.
Business
6/10
Pleasant
19 Oct 2025
kathrynne
The lighting in the room was not great. One on the bookshelf was even out. Disappointed not a microwave in the room. Also not a coffee drinker and no tea bags available.
Friends_and_family Friends
6/10
Pleasant
12 Oct 2025
Ralph
Location is very good. The breakfast options in the hotel are limited. Room had a very strong perfume smell when you first walked in and all of the drawers and closets were left open when we first entered the room-odd. Beds were clean.
Leisure Family
10/10
Exceptional
08 Oct 2025
Nancy
It was a great place to stay and visit family.
Friendly staff always willing to help.
Friends_and_family Family
10/10
Exceptional
06 Oct 2025
John
Room and facilities were awesome.
Business
4/10
Poor
29 Sep 2025
Avery
The staff in the morning were really loud in the morning while we were trying to sleep in our room we heard them down the hall with music and loud voices
Friends_and_family Family
6/10
Pleasant
23 Sep 2025
Jason
The room had maintenance options that I reported immediately and then more appeared over my stay.
Leisure Self
10/10
Exceptional
22 Sep 2025
Matisha
My room and bathroom were especially clean. The staff was very kind and accommodating.
Business Self
2/10
Poor
13 Sep 2025
Patricia
Unfortunately this hotel was run down, cockroach in the bathroom and bug bites in the room. Very disappointing given it’s a Marriott hotel. Some staff were nice others were rude.
Leisure Partner
10/10
Exceptional
11 Sep 2025
Justin
Great place
10/10
Exceptional
10 Sep 2025
John
Property is in decent shape but a little outdated. Noisy busy road close running all night. Staff was great and very nice. Ok for a short stay.
10/10
Exceptional
02 Sep 2025
Thomas
Very nice helpful staff
Business Self
10/10
Exceptional
24 Aug 2025
Kara
Good sized room, location was excellent, friendly staff.
Leisure Family
8/10
Excellent
19 Aug 2025
Asheley
The room setup was nice, the tv was rather small but it worked great.
Leisure Partner
8/10
Excellent
27 Jul 2025
David
The property was convenient to Birkdale Village where we had dinner reservations.
Leisure Partner
10/10
Exceptional
20 Jul 2025
david
Very clean will stay again
Leisure Family
8/10
Excellent
20 Jul 2025
Angela
Staff was very courteous. Overall experience was excellent!!!
Thank you
Business_and_leisure Partner
2/10
Poor
18 Jul 2025
James
Not much to like the dresser was in pieces and the shower no matter what you did it leaked all over the floor.
Business Self
10/10
Exceptional
11 Jul 2025
Claudine
Great experience
Business Self
10/10
Exceptional
08 Jul 2025
Charlene
Absolutely beautiful
10/10
Exceptional
05 Jul 2025
Matthew
Super friendly staff and very clean, will be back!
10/10
Exceptional
22 Jun 2025
Brandy
One night stay and everything was wonderful. Nice clean room and exceptional staff.
Leisure Family
6/10
Pleasant
23 Apr 2025
Verified traveler

You get what you pay for

Staff was friendly. The property next door is vacant and there are a lot of empty parking lots which didn’t feel super safe. The rooms are dated but large. The AC was not great. Decent for the price in the area.
Friends_and_family Family
10/10
Exceptional
21 Apr 2025
Colleen
It’s location was near many restaurant choices.
Leisure Partner
2/10
Poor
02 Apr 2025
Genevieve
They never serviced our rooms on a 4 night stay. Front desk staff was good all others not so much. When talking to maid we were told could not speak English. Dumping dirty mop water near gathering area for guests.
Leisure Family
10/10
Exceptional
26 Mar 2025
Randall
The font desk staff was amazing! Had a great stay.
8/10
Excellent
22 Mar 2025
Deborah
It was fine
10/10
Exceptional
08 Mar 2025
Jennifer
Staff were friendly and rooms were comfy and clean. Chose this hotel after staying at a different one for work training for the past year and this one was way better!
10/10
Exceptional
07 Mar 2025
Laura
We stayed there for a soccer tournament the staff was great and very accommodating!
Leisure Family
10/10
Exceptional
03 Mar 2025
Gina

Friendly staff!

5 stars to the girl that was working the front desk last night! It was close to midnight when I checked in and was welcomed with a warm smile and greeting (I’m bummed I don’t remember her name!) I do a lot of traveling and can’t remember the last time I experienced that level of hospitality. Thank you, for an enjoyable stay
Partner
8/10
Excellent
01 Mar 2025
David
Ocelot and staff but pool and gym area closed or poorly equipped
Business Friends
8/10
Excellent
28 Feb 2025
Sonjie
Very nice staffing
Leisure Friends
10/10
Exceptional
21 Feb 2025
Andrew
Love the location and room and service was great.
Leisure Partner
10/10
Exceptional
19 Feb 2025
Ellyse
Very fruendly and helpful
8/10
Excellent
22 Jan 2025
Ronald Scott
The pool was down, so I chose that hotel for the pool. I wish I had looked better and seen that you did not have a complimentary breakfast, or I might have gone elsewhere.
Business Self
6/10
Pleasant
20 Jan 2025
Stephanie
I expect more from Marriot. The tv won’t change channels and the curtains will not close. The second affects me more as I’d like to be able to close the curtains.
Leisure Self
8/10
Excellent
19 Jan 2025
Carletta
Not too quiet due to repairs taking place during my stay. However a great hotel, I always stay here when I visit from Atlanta.
4/10
Poor
15 Dec 2024
Joshua
Dated and mold in the shower. The cost of a glass of wine at the bar was ridiculous! The check in women was very cold and unfriendly. The fitness center treadmills need to be replaced.
Friends_and_family Family
10/10
Exceptional
07 Dec 2024
Jose
The clerk at the reception was plain awesome!
10/10
Exceptional
05 Dec 2024
Scott
None
Leisure Family
2/10
Poor
24 Nov 2024
Charity
The worst bed I have ever slept on.
10/10
Exceptional
23 Nov 2024
Jacob
We finally were able to get a night away without children. Brittany at the front desk was so sweet! The room was wonderful. The location was perfect to walk to restaurants. Easy access to 77. The overall stay was just wonderful. We highly recommend and will return.
Partner
10/10
Exceptional
19 Nov 2024
william
great location
Leisure Family
6/10
Pleasant
17 Nov 2024
Verified traveler

It is what it is

Booked specifically for pool but this was under reno apparently which would have been nice to know…friendly staff, comfy bed, and conveniently located to all the things. Bring a noise machine…thin doors let you hear everything happening in the halls.
Friends_and_family Family
10/10
Exceptional
17 Nov 2024
Lydia
Very clean. Very nice. Felt safe
10/10
Exceptional
25 Oct 2024
Sean
Very accomodating staff. Hot coffee in the lobby first thing in the morning. Nice facility.
Leisure Partner
10/10
Exceptional
20 Oct 2024
Rachel

Impressed

I had a wonderful stay. The bed was extremely comfortable and was impressed that the shower was hot each time. The front desk staff especially during the check out was very pleasant and Orlando made sure I did not have any concerns or issues with our stay. I will definitely be back!
Partner
10/10
Exceptional
15 Oct 2024
Michael
Cleanliness of property,rooms,and lobby
4/10
Poor
13 Oct 2024
Morrigan
This hotel has a fire pit outside, beside the hotel. A large group was allowed to sit out there and party from midnight to 3 am. I called the front desk twice; the second time I had to ask them specifically to ask the party to disburse or move elsewhere. They were keeping an entire side of the hotel guests awake. Never going back to that hotel.
Leisure Partner
10/10
Exceptional
13 Oct 2024
Robert
The parking spaces are very very tight
4/10
Poor
07 Oct 2024
Verified traveler

Night staff not helpful

The person who checked us in was nice. The room was acceptable. Then the smoke detector low battery went off at 3 am multiple times. I found the phone to call the front desk, it was disconnected. I used my cell phone to call the front desk. The woman said her monitor showed no fire. She told me to disconnect the battery from the smoke detector and someone would come in the morning to fix it. She said the phones were being updated and some of them were not working. I expressed more concern for safety, and she did not seem to be able to help at all. Needless to say I was unable to sleep the rest of the night because I was so mad and concerned. Upon checkout, there was no one at the front desk. Just a bowl to put your key in.
Friends_and_family Family
6/10
Pleasant
04 Oct 2024
Yvette
I think it would have been better if the pool was open.
Friends_and_family Family
6/10
Pleasant
29 Sep 2024
Anthony
The staff was super amazing and welcoming in every way. Room was spacious but definitely needs some updates and minor repairs. I’m not sure if it was the A/C unit or the cars parked outside that was super loud all night and morning long.
Other than that for a one night stay, i guess I can’t comodín too much.
Self
10/10
Exceptional
28 Sep 2024
Miss Tracy
Great location, near stuff but very quiet. Property very clean and with everything you would need. Staff friendly and attentive. Would visit again.
Partner
10/10
Exceptional
22 Sep 2024
DAVID
The staff was great especially Ann
Leisure Partner
10/10
Exceptional
01 Sep 2024
steve
The staff was very helpful and the front desk was especially helpful upon arrival. One particular staff member I believe went over and beyond to make us feel at home and welcomed. Annie at the front desk took good care of us and made sure our stay was comfortable and enjoying. Thank you Annie for making us feel welcomed.
10/10
Exceptional
18 Aug 2024
Phyllis
It was a great one night stay…
Business
4/10
Poor
11 Aug 2024
Stephanie

Not up to Marriott’s standards

They stay was ok we booked this hotel because of the pool after we check in we’re told the pool was out of order and wouldn’t be in working order until September. Worker said the owner didn’t want to buy the part for the pool just yet. The chair in the room had crumbled up granola bars all in it. We needed plug ins for two bi-pap machines and the plug ins was so worn out they would barely hold the plugs for the machines. Staff was very nice just the place wasn’t up to marriotts standards.
Friends_and_family Family
4/10
Poor
21 Jul 2024
Brandon
Hotel staff was friendly, bed was uncomfortable and we were super disappointed that we specifically chose a hotel with a pool for our children only to check in and find out after seeing a sign on the door that the pool was out of order. We even mentioned to the clerk while checking in that we brought our kids to relax and swim and she didn't say a word about the pool being closed.
Friends_and_family Family
8/10
Excellent
20 Jul 2024
Carletta
Staff was extremely polite and courteous. When I had a problem with my room it was handled immediately. Very nice, clean and quiet hotel.
Leisure
4/10
Poor
12 Jul 2024
Tatiana
The mattresses are very soft, not comfortable to sleep
Business_and_leisure Partner
4/10
Poor
07 Jul 2024
Steven

Not great

Hotel is clean and staff is friendly. However, the air conditioner could not keep our room cool and the pool is out of service.
Friends_and_family Family
10/10
Exceptional
07 Jul 2024
Yesenia
Very friendly staff
4/10
Poor
22 Jun 2024
Mark
Pool , icemaker , room refrigerator out of order
Balcony filthy , wasp nests , spiders...unusable
Shower leaked all over floor
Manager dismissive not apologetic...no offer of discount
Balcony cleaned ...all other complaints...ignored
Leisure
4/10
Poor
21 Jun 2024
Tamara
I was in town for an outdoor tournament and was looking forward to relaxing in the pool after the long hot days outside but when I arrived at the hotel I discovered that the pool was out of service. There wasn’t any indication of this when I booked the hotel otherwise I wouldn’t have stayed there. The ice machine was also broken on my floor and I had to go to another floor to get ice. Never again!
Leisure Self
10/10
Exceptional
27 May 2024
Kellyann
This property was very clean and most of the staff was very friendly. I would definitely stay here again.
Leisure Family
2/10
Poor
26 May 2024
Steve
Pool was on repair, restaurant was not serving. Placed was in rebuild mode.
8/10
Excellent
19 May 2024
John
Pool was broken and apparently has been for some time. That was disappointing.
Leisure Family
6/10
Pleasant
16 May 2024
Donna
We stayed 6 nights and housekeeping only cleaned room once after we were told they clean rooms every other day. We asked them to clean the room twice and they never came. Rooms have old fashion coffee makers no microwaves and they charge you money per day for the bistro in the hotel. After complaining they informed that it will be reimbursed if not used. Staff not the friendliest. We won’t be returning to this hotel.
Leisure Partner
10/10
Exceptional
09 May 2024
Mike
Very nice hotel. Pleasantly surprised by the amenities.
Leisure Partner
8/10
Excellent
09 Apr 2024
Allison
Rooms were clean and staff was super accommodating when our room for the first night of our stay was right next to the kitchen and very loud when breakfast was set up. They didn't hesitate to move our room ASAP so we had a better night sleep our second night!
Friends_and_family Friends
2/10
Poor
23 Mar 2024
Georgene

Not Good

We checked on on a Friday night. Pool and phones were down for maintenance. Pillows were horrible. Couldn’t figure out how turn down air conditioning so we froze. No coffee, no breakfast. Tub fixtures were all loose. One tiny bar of soap for two people. Just chintzy.
Partner

Location & surroundings

Courtyard Charlotte Lake Norman
16700 Northcross Drive, Huntersville, United States

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