Lake Norman Inn And Suites

10/10

Exceptional

01 Mar 2026

Antoinette

Amazing stay just didn’t like the smoke smell in the hall

Family_with_children

10/10

Exceptional

26 Feb 2026

Carrie

The staff members are EXTREMELY kind. I have enjoyed my stay very much

Self

2/10

Poor

16 Feb 2026

Robert

The staff support was terrible. I got put out before my first night stay for complaining about the poor condition of my room. I paid for two nights and gave them a security deposit and they haven't refunded anything.

Leisure Self

8/10

Excellent

15 Feb 2026

Rojay

Check in was easy, staff was very kind and welcoming. Room upon initial inspection was great. You can tell they are still renovation but for the price and quality I was impressed. Breakfast was exceptional. Clean and well kept breakfast space. There was a loud party of some sorts going on below me which did in fact keep me up till 3 am when the music subsided. But other than that I have no complaints. I would book again 9/10 experience. The tv also could be mounted, it was a little hard to look down onto the bench where tv was sitting once laying in bed.

Leisure Self

8/10

Excellent

13 Feb 2026

Chris

staff courteous- shower could have been a little warmer- nice improvements

8/10

Excellent

03 Feb 2026

robert

Yes, and Yes

Business_and_leisure Self

2/10

Poor

30 Dec 2025

Aleta

the hotel was a complete mess - renovations, unfinished room (switch plates not installed, cables loose) and nails, screws, dust and general contracting mess everywhere. this should have been discounted a lot!

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

melanie

Always lovely. The place and people make it feel like home. I will go No where else.

Business

6/10

Pleasant

07 Dec 2025

Cheryl

Room was just okay. Bed was fine but very basic as far as linens. Frig was dirty. Tub drain did not close completely, allowing water to drain while trying to soak. Although breakfast started @ 7am, the coffee machine was being cleaned at 8am thereby delaying having coffee with breakfast.

Self

10/10

Exceptional

04 Dec 2025

Barbara

the room was great, I parked right outside the door. Staff wad very helpful with all my questions. The only issue was no TV service. System was being upgraded by Spectrum, supposed to be done by Monday, never showed up to finish the job.

Self

6/10

Pleasant

29 Nov 2025

Vu

We didn't realized this place is under construction/renovation at the time we visited.
I came in late around close to 11pm or so and said hi to the front desk clerk and she didn't acknowledged nor respond to my greeting. I said hi again and again but then there's still no response from her (she was on her phone)...
Then she realized that I'm in front of her from her view against the glass window with the reflection of mine. And she said i startled her. Other than that, she customer service is ok.
When going toward our assigned room, from the front lobby to the elevator to our room, most are covered with plastic linings on the carpet from the renovation i think, and inside the elevator's floor are partially ripped from the renovation work as well. The room we were in was with some minor spots of stains (dried blood or some sort), from the window curtains and from the bathroom's wall. The pillows are with a couple of long hair strings as well. Not to mention the surroundings of the premises are mostly accompanied with lots of dumped mattresses and old furniture and their main, front entrance are being blocked with yellow construction tapes (renovation work).
Overall experience was ok. Nothing major to report other than the renovation work allover the premises.
Oh, the room didn't have any iron/iron board for use, and asking them without any spare for use either.
We might give it another shot (after the renovation work).

Business_and_leisure Family_with_children

2/10

Poor

25 Nov 2025

Natalia

This is a fair and honest WARNING to everyone. This place is a complete SCAM. It should not be listed on Expedia. The photos are fake. The reviews are fake. The business conducted by these people should be considered criminal.
When we arrived to the property, it was a DUMP. Again, the photos and reviews are FAKE. To top it off, someone ran inside the lobby screaming they got STABBED right by the entrance as I was complaining about the SCAM and CATFISH they did to my husband and I. We obviously did not stay and Expedia issued a refund. Someone is risking catching a disease by just walking into the place.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Phyllis

Staff were excellent and very accommodating.

Friends_and_family Family

2/10

Poor

16 Nov 2025

Todd

Hotel was undercontruction. It was not only unpleasant to stay there but suspect many safety codes were being broken.

Leisure Friends

2/10

Poor

15 Nov 2025

Bruce

This place is under construction and should not really be open. An entire hallway is covered in plastic. The elevator moves so slowly that it feels unsafe. There were people screaming in the room next to mine. I left and asked for a refund.

2/10

Poor

12 Nov 2025

Bennett

Room wasn’t cleaned. Bed wasn’t made and trash was everywhere in original room. In new room the floors were not cleaned and the couch was broken and looked diseased. Hotel is going under renovations in hallways which is fine and I’m not speaking on that. I’m talking about the quality of cleaning in rooms. Was nasty.

Business_and_leisure Partner

8/10

Excellent

11 Nov 2025

Janett

Nice rooms and breakfast was good

4/10

Poor

10 Nov 2025

BJ

The only thing edible was yogurt. The pre-baked eggs and potatoes were undesirable

Business

2/10

Poor

10 Nov 2025

Anthony

Everything was broken... literally the worst place i have stayed in a while. No tv no internet blood in my floor. Just bad all around

Leisure Family_with_children

4/10

Poor

09 Nov 2025

Sam

Staff were polite but room was unpleasant. No hot water, tons of dust under the beds.

Leisure Self

2/10

Poor

09 Nov 2025

ERNEST

Staff was friendly, room was terrible! I guess you get what you pay for.

Business Self

2/10

Poor

09 Nov 2025

Jennifer

If you have any other options, do not stay here. The front desk employee was nice and good at her job. That's the only positive thing I can say about this hotel. And I am not someone who needs pristine conditions; I have stayed in plenty of budget hotels. The hotel is doing renovations, so there are some areas where there is tape on the ground, areas closed off, etc., which was not an issue. That did not bother us. What did is that the room was disgusting. I cannot imagine it had been cleaned recently. Black stuff was coming out of the air conditioner, the couch looked like it had been pulled straight from a dumpster, there was a creepy bug on the curtains, the floor looked dirty, there was no soap or any toiletries at all in the bathroom, no iron or place to hang clothes, a hair dryer that smelled like it was on fire when I turned it on, and the sink felt greasy. We just needed a place to sleep and were leaving early the next morning, or else we would've immediately left and found somewhere else. Please, if you are reading this, just pick a different hotel!!!!

Leisure Partner

6/10

Pleasant

08 Nov 2025

Adriane

Cleanliness

Leisure Family_with_children

4/10

Poor

02 Nov 2025

George

Staff was friendly and helpful. Facility doing some construction. Antiseptic smell. A couple of electrical outlets in room not working. Charging ports didn’t work. Limited choices in drink machines. Included breakfast was less than par. The Good Expedia rating was misleading. The price should have been a warning.

Leisure Family

2/10

Poor

02 Nov 2025

Jennifer

The room was nasty. The toilet had not been cleaned. There was urine all over the toilet seat. One of the beds looked like it had been laid in after it had been made.

Partner

6/10

Pleasant

01 Nov 2025

Viengkhay

Friendly staff. Only thing that bothered me a little was the renovation going on. I couldn’t sleep in.

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Robert

Property is under construction which would’ve been acceptable if it stated that before I booked

4/10

Poor

28 Oct 2025

Calvin

They were remodeling which wasn't mentioned. Every floor was having work done. Smoke smelling. Room didn't have a rod for hanging clothes up. Breakfast was serve around all the remodeling supplies/work. Pool was closed even though it said it was open until October 6th. Best thing about room was price, safe area and staff was friendly.

2/10

Poor

27 Oct 2025

John

Unknown at time of booking and stay, property under construction. Drywall dust and shards everywhere in the common areas. Construction supplies stored in the common eating area. Cigarette fumes in the hallways from the workers. No TV service in first room, second room did not have working lights. Hair from prior guest on shower wall: EEWW!. No housekeeping: informed at checkout that had to be specially requested. No cups in room. Stayed only because of low cost and convenient location. Never again. Credit to the friendly staff.

Business Self

6/10

Pleasant

26 Oct 2025

joy

Hotel was under renovation,wish I had been told.

Hotel was under renovation! Our door locked but we did not have safety lock, it was missing. Our heater did not work. Jose was immediately notified and he came quickly. Dominque at front desk was kind and helpful. We hope if we ever book there again renovation will be done!!!

Partner

10/10

Exceptional

26 Oct 2025

Aurelia

X

2/10

Poor

26 Oct 2025

Nora

No stay reservations were not found! No rooms available

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

Richard

This hotel is under a long renovation. We stayed there in September of 2024, and renovations were happening then. We certainly thought it would be finished by now, but the hotel has fallen below the level we prefer. Our room looked partially renovated. We couldn't control our room temperature, our sink was cracked, the carpet was \"finished\" with painter's tape beneath the entrance door to our room. Wallpaper was peeling badly above our entrance door in the hallway. Building materials continue to be piled in the breakfast area (also in September).

The lobby had some improvements, but the elevator was very dirty.

Friends_and_family Family

8/10

Excellent

24 Oct 2025

alvin

good price, nice staff.

2/10

Poor

21 Oct 2025

Isabella

Too loud all nighg difficult check in

Business_and_leisure Partner

6/10

Pleasant

21 Oct 2025

Nathan

The property was undergoing a remodel at the time of my visit. Not just part or a floor at a time, the entire building. We had two rooms and neither was completed. We even changed a room and still the same. I am a building contractor and I understand dust and delays but the rest of my party was very unsatisfied. When doing a remodel and still charging full price for rooms they need to be finished and clean. The smoke detector in the room wasn't even installed yet and there was no fire escape plan posted in the rooms. Where I come from that is a major violation. I kept my mouth shut so as not to create anymore issues with our stay. In the end we stayed for all 4 nights and didn't bother looking for another motel. Maybe next year when we visit they will be completed and it will be one of the nicer motels in the area.

Business_and_leisure Family

6/10

Pleasant

21 Oct 2025

Mike

Wish they had added a notice the hotel is undergoing extensive construction. The front entrance patio is wrapped in caution tape, many of the floor areas are covered with paint/debris.
The staff was trying, but it literally was staying inside a full blown construction zone, with dust everywhere and materials stacked on the floor basically everywhere including hallways.

Probably is a great hotel, but shouldn't even be open in this current condition

Partner

2/10

Poor

20 Oct 2025

Mary

Condition of hotel was atrocious. It was under construction and no one disclosed that when we booked. The room was not clean, and the beds were not well made. We ended up leaving and staying somewhere else. They were understanding. Staff was friendly and accommodating.

Friends_and_family Family

4/10

Poor

18 Oct 2025

Jaime

Was under construction- but regardless was not clean. Our room had hairs all over the one bed & 2 burn holes (non smoking room) in the other. We had to change rooms.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Lyn

The room was clean, comfortable and quiet.
We emjoyed our stay.

Leisure Family

8/10

Excellent

13 Oct 2025

Sidney

Yes it was
I

2/10

Poor

12 Oct 2025

Matthew

The place was under construction but they should not be letting guests stay in unfinished rooms. There were wires hanging out, moldings missing, etc but the worst part was how filthy it was. And the privacy lock was missing.

Leisure Partner

6/10

Pleasant

12 Oct 2025

Ryan

dirty floors

10/10

Exceptional

04 Oct 2025

Natasha

Even though they were renovating the hotel was super clean, smelled wonderful and still provided all of their amenities. The staff was very friendly and they took safety very seriously. Upon checking in the desk clerk didn’t announce my room number aloud: and they had a sign that all deliveries are to be left at the front with prevents strangers from having direct access to your room. Also when he handed my id and card back my address was on the bottom so as not to be seen. I don’t know if that was intentional or not but as a woman who typically travels and stays alone I was so grateful and I felt so safe there. This will be my new preferred hotel stay!

Leisure Family

2/10

Poor

01 Oct 2025

Tricia

I've stayed here several times before, however this past time was horrible. I get hotels need to renovate, but it should be listed on the website. No one should be allowed to stay in the hotel in its current state. The hotel should not be open right now. They are redoing the hotel and it is literally a mess. The banging started at 8:15 AM which is not good when you arrive to the hotel at 1:00 AM. Then there was a leak in the first room and I was moved to another room. Turns out I was placed right across the hall from a group of men who were working on the hotel during the week and would party, drink and scream all weekend. The cleaning staff was so friendly and really tried but the handyworkers were a mess and left it really bad. Also, the pool was not open and that should be listed on the website as well. No one should be staying in the hotel with what's going on there during the renovations.

6/10

Pleasant

30 Sep 2025

Adu-Sade

Room was clean and staff was

2/10

Poor

24 Sep 2025

Monet

This hotel is under major renovation and is outdated and filthy. There was a excavator parked in and blocking all of the

4/10

Poor

21 Sep 2025

Robert

No warning of construction

The entire place was under construction there was nothing finished dust and dirt everywhere amenities not available pool or full breakfast waffle maker sitting on table not set up.

Friends_and_family Friends

10/10

Exceptional

17 Sep 2025

Pamela

They're doing a massive remodel. Going to nice when it's completed. Eating within walking. Quite area.

Business Partner

2/10

Poor

16 Sep 2025

Parrish S

Under construction

4/10

Poor

15 Sep 2025

Lilia

Would not stay here again

The whole hotel was under construction. Dust every where. There wasn't even a number on the outside of our door to find our room. We walked up and down the hall 2 times to find our room. They cut the water off to the whole hotel in the middle of the day without any warning. None of the lights were plugged in so when you walked in everything was dark and you had to plug it in your self. The water would never get hot in the shower. You also could not pull up to the door to unload your bags because of construction.

Friends_and_family Friends

2/10

Poor

14 Sep 2025

Sarah Jo

Would not recommend.

It was not mentioned before arrival that the hotel was undergoing construction. I was charged a service fee upon checkin that was not mentioned. The rooms were not cleaned, the floors were so dirty you could see dirt and debris on them, the bathroom was not clean, there was hair in the shower, looked like soap dried to the tub, could see the dirt on the walls in the shower. The water either took 15 minutes to heat up, was scalding hot or iced cold, or didn’t get hot at all. At one point they turned the water off without any warning, to work on something. Looked like the room had started to be updated with partial fresh paint but not completed. Sheer curtains with lights from outside shining in, but could close the thicker curtains to block the light. Flooring in elevator was coming up and looked like it had been attempted to be taped down. Had to use the outlet behind my bed to charge my electronics and saw drywall dust or something on the floors. The bedding had stains on them and was questionable if they were cleaned. Construction stuff every where. When we got breakfast the bagels were hard as a rock, the orange juice came out thick like a smoothie… ended up not trying anything else there. Did not look like the photos in the description.

Friends_and_family Friends

10/10

Exceptional

12 Sep 2025

Mike

The staff is always great.

Leisure Self

6/10

Pleasant

07 Sep 2025

Mariana

This hotel is undergoing major renovations. The room was fine and clean, but older. The lobby ad downstairs smelled like major chemicals and/or bleach killed mold. The smell was tough. The hotel will probably be great once everything is done.

Leisure Family_with_children

8/10

Excellent

04 Sep 2025

Dawson

not the cleanest, the rooms and hallways smelled like cigs and weed, and the a.c was moldy

Leisure Partner

10/10

Exceptional

04 Sep 2025

Timothy

Overall Good

Business_and_leisure Partner

4/10

Poor

31 Aug 2025

william

Under renovation, pool closed, no gym available.
When room was booked none of these factors were disclosed.

Business Self

10/10

Exceptional

30 Aug 2025

Trevor

Great staff

6/10

Pleasant

24 Aug 2025

Fatima

The room had a funny smell. The place is inder construction so it is dusty. The location is great and the staff is friendly. The breakfast was good fresh and well stock.

Friends_and_family Family

4/10

Poor

21 Aug 2025

David

The hotel is under construction, our first room had no AC, our replacement room had no switches on lamps, brown/black stains on the blankets that we saw in the morning, and water in shower that never got hot. Shouldn’t be open in this state.

Business Family

10/10

Exceptional

12 Aug 2025

Philip

Check in was easy and quick. Staff were friendly and welcoming. Bed was quite comfortable.

Self

6/10

Pleasant

08 Aug 2025

Steven

Needs updating.

Friends_and_family Family

6/10

Pleasant

06 Aug 2025

SAFFRON

Free breakfast

Leisure Family

2/10

Poor

29 Jul 2025

Shannon

There was no air. Our room never got below 89. Roaches EVERYWHERE FOUND A SANDWICH UNDERBTHE COUCH CUSHION

Leisure Family

10/10

Exceptional

28 Jul 2025

Maurice

The pool wasn’t available for the stay that and I didn’t get fresh linen or towels after the second day of five

Leisure Family

6/10

Pleasant

27 Jul 2025

Alexis

The stay was okay . There wasn’t any bed bug which is what I was concerned about . But over all the hotel was dirty & hot . The ice container had dirt left around the rim of the top . There was hair left in the sheets , the tub flooded , the carpet was ripped up by the door , the door did not close all the way unless you forcibly shut it , there was dirty rags and cups left around the room , and it was HOT . Took us leaving the air conditioning on 62 just to get some type of coolness & had to use personal fan as well . The breakfast wasnt giving at all , But it was free so I guess there’s that . Over all , it’s alright for a quick night to lay your head but wouldn’t recommend for a vacation stay . We definitely will not be returning .

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Melanie

Melanie

I have been staying here when I come to town and they literally treat you like family. I say it’s my home away from home. Very peaceful and laid back atmosphere.
The breakfast is A1. Hands down the best coffee. I have No desire to lodge anywhere else when in Cornelius/Lake Norman. They are renovating the property but that’s not ever been a problem either. Try it out. They will not disappoint!! ❤️❤️❤️❤️❤️🥰

Business

6/10

Pleasant

22 Jul 2025

Valerie

Stayed one night as a over night travel it worked for us to sleep. But it’s just not ideal outdated. Breakfast was apple and yogurt and coffee not a big variety

6/10

Pleasant

20 Jul 2025

Dominique

It was a decent place to stay at we was t told that the pool was closed until my wife got in the water and someone told them that it was closed because it’s being renovated and nothing was going on at all all u could do is cut by the pool but u can’t swim

6/10

Pleasant

16 Jul 2025

Verified traveler

Wouldn’t stay here again

First room had hair all in the shower and the shower faucet continuously dripped. Furniture was splintered and pieces of wood & dust were on the floor in front. Second room they offered, both queen beds were unmade. She said the room had shown to be cleaned. Third room they upgraded us to a king suite. Bathroom floor was dirty. Carpets were somewhat dirty like not vacuumed well. Bedside lamps were very dusty. Air conditioner rattled like there was paper down in it and it didn’t cool off the room.

Partner

8/10

Excellent

14 Jul 2025

Johannes

Being renovated. This is the second time we have stayed in last 4 years. Its basic but good location and staff are great !

Business_and_leisure Partner

8/10

Excellent

10 Jul 2025

Kopczynski

Getaway day trip

Check-in was slow. Room was nice. Bed and pillows were comfortable. Overall, good place to stay

Friends_and_family Family

6/10

Pleasant

10 Jul 2025

REBECCA

The staff was nice. The property is very old. They are remodeling. Our room carpet was filthy, the beds were comfortable air conditioner ran all night off and on. In their defense, they are remodeling

Partner

8/10

Excellent

04 Jul 2025

Nathan

Good value

2/10

Poor

04 Jul 2025

LaTonia

Dirty

Leisure Friends

2/10

Poor

03 Jul 2025

Paulnike

Room was nasty and they wouldn’t clean it

Leisure Friends

10/10

Exceptional

02 Jul 2025

Jodi Leigh

Wonderful

Leisure Friends

10/10

Exceptional

29 Jun 2025

Rosemarie

Wish pool was open

Leisure

6/10

Pleasant

26 Jun 2025

Adam

Not what was expected

I only stayed for 2 hours and left. I will not be staying in this hotel again.

Self

6/10

Pleasant

24 Jun 2025

Jon

Friendly, helpful front desk but pool closed. Disappointed kids.

8/10

Excellent

24 Jun 2025

Michael

It was convenient for what we had to do and comfortable.

Leisure

4/10

Poor

23 Jun 2025

Verified traveler

Very Disappointed Guess

Check was quick, I was tired after being in a class all day, so I really appreciated that. The room was a smoking room which I didn't realize I reserved, there were ashes in the drawer, the bedside table, the refrigerator, and the ice bucket. The window drapes were filthy. The bed linen was stained and a mouse ran across the floor. I guess its needless to say I did not stay. The young lady at the registration desk was extremely apologetic and had no problem with issuing my refund. The hotel seems to be in a nice area, that was extremely convenient to where I had to go with many restaurants and shopping to choose from. I hate my experience was not pleasant, and hope no one else has to experience what I did!

Business

2/10

Poor

23 Jun 2025

Junior

It was horrible and decided to stay only one out of the two reserved days.

10/10

Exceptional

22 Jun 2025

Sherri

Beds were comfortable, room was nice. Staff was nice n helpful

Leisure Friends

6/10

Pleasant

17 Jun 2025

NICHOLAS

Took my daughters to a concert and the location is very convenient to the PNC pavilion. Check in was simple. Staff was friendly. The linens were satisfactory and clean. We didn’t stay for breakfast but it was in a clean area and looked ample. Coffee was decent and served all day.
The hotel itself on the other hand is in terrible shape.They still had smoking rooms so the hallways smelled. Half of the floor we stayed on was under construction so instead of stale smoke smell is was noxious fumes and dust. Not just like paint fumes either…but like refinishing tile or something you shouldn’t be breathing in. They really should have done construction a whole floor at a time. The room itself was rundown, filled with neglected and shoddy repairs. Most concerningly was mold in the sink and in the shower. I mean how terrible of a job does the cleaning staff do that mold is even present at all? Luckily we got in late and left early so all we did is sleep. My only advice would be the new owner should reduces rates 20% until construction is complete, step up the cleaning crews and get rid of smoking rooms. Most importantly I would inform people of the current condition. On the plus side it wasn’t ghetto, nice convenient location. It definitely has potential but for literally a couple dollars more I’d recommend booking elsewhere until this hotel is finished. When renovations are complete I would give them a second chance. 3 star may be generous currently but could improve very easily.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Melissa

Everything was great except the air conditioner was so loud! Overall, I was satisfied with the experience, but bring some earplugs, just in case.

Self

10/10

Exceptional

16 Jun 2025

Kendrick

It was amazing. I love the front desk worker she was very nice and helpful. We will definitely be back again as long as she’s there

Partner

6/10

Pleasant

15 Jun 2025

lorie

The hotel and room smelled of Marijuana. The breakfast was not appealing either. The renovations were nice.

Partner

10/10

Exceptional

14 Jun 2025

Jodi Leigh

Everyone was exceptional !

4/10

Poor

12 Jun 2025

Marcia

Bathroom shower/tub was dirty. Remodel work was supposed to start at 9am but started at 7:30am and was very loud. Wellness check on a guest a few doors down was alarming and a little disturbing. This was not staff's fault and they were as polite and discreet as possible.

Leisure Family_with_children

8/10

Excellent

11 Jun 2025

Angela

My only complaints is the room was a tad bit outdated and needed some small repairs. I absolutely loved that we could tell that the cleaning crew had been in but did not love the heavy aroma of cleaning solution left behind. We will definitely be back though.

Leisure Partner

8/10

Excellent

09 Jun 2025

Peter

Attractive clean and friendly staff
Phone was not hooked up and computer in the lobby was not activated.

Leisure Partner

10/10

Exceptional

08 Jun 2025

Alizabeth

Very welcoming service close to places to eat

Leisure Partner

2/10

Poor

07 Jun 2025

Quinn

Grossest dirtiest hotel I’ve ever been too, skid mark stains in toilet, shower was leaking constant stream, green / brown tub, stains all over the chair, carpet was horrific. Musty mildew smell, was hot. Never will be back again.

Business Self

6/10

Pleasant

04 Jun 2025

Stacy

The tub was very old and all of the towels, face and hand, were dingy and some dirty.

Leisure

10/10

Exceptional

03 Jun 2025

Samuel

Spent several nights there, clean rooms, awesome customer service. There was construction going on but management was willing to work with me to accommodate my request for the most quiet room, even offered to work with me to cancel my reservation to another nearby property. I decided not to move out and I was not disappointed. I will be back!

Business_and_leisure Self

4/10

Poor

01 Jun 2025

Samantha

Room had mold on the curtains and stains on the couch. The bathroom was set up oddly and shower was dirty

Leisure Friends

6/10

Pleasant

31 May 2025

Laurie

Falling apart.