Name: Hilton Garden Inn Charlotte North
Address: 9315 Statesville Road, Charlotte, 28269, US

10/10

Exceptional

06 Jul 2026

Michael

I have no complaints. Renovations were going on so my deposit was extremely low. Service appreciated.

Partner

8/10

Excellent

05 Jul 2026

Alejandro

👍

Family_with_children

10/10

Exceptional

27 Jun 2026

Leigh

The staff is extremely nice and the bed was comfortable.

10/10

Exceptional

24 Jun 2026

Joshua

Everything was close , the staff are the best !

Family

10/10

Exceptional

22 Jun 2026

Robert

The breakfast menu was great! The Northlake Mall was close by and handy for shopping and a movie. My only issue, and it's small, is that this hotel is undergoing renovation and my room seemed to be right under where some of the renovation work was being done. It was a bit noisy, but the work was done after 8AM in the morning, so it really didn't affect my sleep.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Riccardo

The property was under construction

Family

6/10

Pleasant

15 Jun 2026

Jordan

I

4/10

Poor

12 Jun 2026

Malcolm

Side door doesn't lock at night not safe

10/10

Exceptional

06 Jun 2026

Cheryl

Clayton was very professional in making sure the guests were comfortable with their stay

Self

2/10

Poor

25 May 2026

Christine

The hotel was under renovations and had NO parking onsite and had to at nearby restaurant and walk in the rain with luggage.
Would have appreciated knowing this at time of booking
Toilet in room did not work and had to go to lobby to use the restroom
Horrible service

Friends_and_family Family

10/10

Exceptional

11 May 2026

Timothy

Looking forward to the next day and seeing the complete remodel

Partner

8/10

Excellent

08 May 2026

Jose

Clean room,friendly staff, convenient place for shopping and dining,easy for us to get to White water centers

Partner

6/10

Pleasant

27 Apr 2026

Robert

Clean room

10/10

Exceptional

18 Apr 2026

robert

The Hilton Garden Inn asd it's staff were amazing. They are currently renovating the property and it is looking amazing. The GM, Steven, was outstanding as well. He upgraded our room to a top floor, freshly renovated, room at no charge. I highly recommend this hotel.

Partner

6/10

Pleasant

16 Apr 2026

Kynath

The breakfast menu was great. The property is being renovated. The rooms were outdated. I expected Hilton to be better for the price I paid for one night. I would have had better accommodations at Holiday Inn

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Karin

Renovation in progress. Jetted tub we pa

10/10

Exceptional

29 Mar 2026

Shaun

Clean room.

Self

6/10

Pleasant

28 Mar 2026

Emmanuel

Old

4/10

Poor

25 Mar 2026

Sharon

The property did not advise they are in the middle of a renovation when I booked it. I paid normal price. It would’ve been fair to know that because they are renovating, they could’ve offered a lower price and leave it up to the travelers to decide whether or not they want to stay.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Shaquile

Only problem I had was someone’s kind of hairy ash cloth was left on the shower rod. Other than that it was fine.

Self

6/10

Pleasant

16 Mar 2026

Rita

I was at hotel to prepare for an event and needed a nap but room next door was under construction and loud banging etc so no rest. Thankful it was stopped when i returned.

Self

2/10

Poor

14 Mar 2026

Candice

Do not be fooled by the exterior of this hotel. It's currently under renovations, which are desperately needed. If you do end up staying in one of their horrific rooms.
1. Once you pass the newly polished lobby, your to the elevators, and along the way to your room, you might smell old cooking food smells in the hallway as your traverse across stained carpet carpets.
2. Once in your room, you'll be amazed at the furniture conditions. Our dresser was missing a handle, while one other handle was hanging off by one nail. Edge of the bed plastic was coming off. The curtains were ripped. There was a mysterious gloppy stain on the wall next to the coffee maker. Whenever we flush the toilet, it sounded like an old-school choo-choo train whistle. The bathroom had ripped wallpaper where they used to be a holder for some lotion. And the shower had mildew stains all along the tiles and the ceiling.
3. The hotel itself is probably one of the loudest hotels I've ever stayed in past the sounds of traffic from the roads next to the hotel, you'll be able to hear every single door slam open and any guest walking along the hallways will sound as if they're in an echo chamber.
4. Hungry in the morning? As long as you have $14 a person you can settle up to a really sad continental breakfast/powdered egg and overcook sausage variety.
5. Don't forget to get back to the hotel before it gets too late or you'll be parking across the street in the empty parking lot of a Bob Evans.
All that for $138!

Partner

8/10

Excellent

02 Mar 2026

Jim

Courteous staff

2/10

Poor

28 Feb 2026

Jeanette

For Hilton it was not good..
They are doing construction.. no parking, had to park across street in Jack-in-box parking lot. Got out bird crap all over car..they should mention all this before booking
couldn’t get into room until after 4pm
They do not treat Hilton guest any different from Joe off the street not even a water. Cost $3.00
Couldn’t get any food.. something wrong with dinner time they said idk…
Sat on the mattress went all the way down to the boxspring -must be very old

6/10

Pleasant

27 Feb 2026

Whitney

The staff was amazing. Very friendly. But the room smelled like cat pee and the carpet was sticky. Other then that the room was ok. I liked the location. Restaurants nearby.

Partner

6/10

Pleasant

16 Feb 2026

Darla

They are remodeling, but honestly I expected better from Hilton. I think we over paid for what we got. You could tell the ceiling had leaked and tiles were loose around the jacuzzi. It looked like househeeping rushed through. Linens were clean. I would stay elsewhere.

Partner

4/10

Poor

15 Feb 2026

Agnes

The staff was friendly and professional, but the room was very outdated. The bed and pillows were uncomfortable.

Leisure Family

8/10

Excellent

14 Feb 2026

Jermaine

Everything was good.

10/10

Exceptional

15 Dec 2025

Kelley

Great

4/10

Poor

04 Dec 2025

Cassie

Don’t get a room with a jetted tub. First room was filthy. A boot print and hair. Took a washcloth with one swipe it was covered in dirt. Front desk put us in another room. That was fine. It’s an older hotel and the carpet is disgusting. It’s not fitting of the Hilton name.

Business_and_leisure Partner

8/10

Excellent

11 Nov 2025

Anthony

Great service. The rooms were ok, not great

Leisure Partner

10/10

Exceptional

10 Nov 2025

Christina

The staff is great! I tried to check in late one evening, and their system (hilton's nation wide) was down, so the front desk ladies did what they could to get me in a room, and even gave me snacks due to the situation, which was so nice! I was glad to stay there - I'd stay there again! It was a very nice place. We stayed in room 406! Cheap, Affordable, but great value and the bed was extremely comfortable!

Business Partner

4/10

Poor

07 Nov 2025

James

Not clean, front desk not very friendly, pool empty,surprised that Hilton name was attached to the hotel. Restaurant was more like a cafeteria.
We would not go there again!

Leisure Partner

8/10

Excellent

03 Nov 2025

bob

I broke out in a rash from the bedding
Evidently what detergent used I’m allergic to.

Leisure Family

10/10

Exceptional

02 Nov 2025

Jennifer

Nice property. It was clean and we felt safe.

6/10

Pleasant

02 Nov 2025

Lawrence

Old

10/10

Exceptional

16 Oct 2025

RACHEL

Great place

Business Self

10/10

Exceptional

14 Oct 2025

Carl

Very easy and friendly. Comfy as well.

Leisure Friends

2/10

Poor

12 Oct 2025

Wendy

Very dirty very noisy. The air conditioner did not work in our room…. Too many animals for this location…

Leisure Partner

10/10

Exceptional

11 Oct 2025

Sonya

Everything looks nice in the lobby, but the rooms need a little more attention. Nothing to much but I have OCD so I notice things some doesn’t.

Business Family

4/10

Poor

07 Oct 2025

Otis

The hotel is in a very convenient area for all that I had to do in Charlotte. I have stayed in the general area many times but this was the first time that I stayed at this hotel. The hotel appeared fine upon entry but when I got into my room there was mold and mildew in the bathroom. The wallpaper was peeling and had mildew on it. The room also contained a mildew smell that would not go away. I alerted the management and he said he couldn't do anything about it since I booked through Expedia.

10/10

Exceptional

06 Oct 2025

James

Clean room and friendly staff.

Leisure

6/10

Pleasant

05 Oct 2025

Cathy

I have never stayed at a hotel where you were charged for their breakfast? I only had a bagel and orange juice, my husband had coffee and eggs & sausage We were charged $28. Sorry that is absurd

Leisure Partner

6/10

Pleasant

04 Oct 2025

RAYMOND

Half bottle of soda in fridge. Sink didn't drain. Light in bathroom flashing. Bathtub won't drain fast. Clock was 20 min fast and couldn't change to correct time. Bed was comfortable.

Leisure Family

8/10

Excellent

03 Oct 2025

Celeste

Good location for our travel.

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Melissa

Room was clean and safe as expected, super short stay late evening check in for early morning flight. This prevented us from experiencing many of the amenities

Business Partner

8/10

Excellent

29 Sep 2025

Corey

I booked a king size bed with the jet tub. We got there late at night and when we got to the room it looked like someone slept in the bed I tried calling the front desk but the phone wasn’t working so called from my personal phone and they told me to come down to the front desk to get another room with a jet tub. Other than that my stay was wonderful. Easy check in and easy check out. Also if you reserve a room there is a $25 fee

Leisure Partner

2/10

Poor

28 Sep 2025

Stephen

The Hilton Garden Inn Charlotte North is a tired hotel. The lobby is nice, but that's about it. The corridors and room smelled musty. The elevators are slow. The bathroom had no hand soap, the light bulb was burned out, and the sink was very slow to drain. There were hardly any tissues or toilet paper. The curtains were
ripped. The carpet was dirty. I'm shocked that Hilton allows their name to go on this hotel, time for renovation.

Partner

8/10

Excellent

21 Sep 2025

Edward

Overall our stay was great and the staff was very friendly. The room was of good size for our stay and was very clean and orderly. My only complaint is that the shower soap, shampoo and conditioner dispensers were an annoyance. They have been placed near the front of the shower where you stand under the water. It causes you to turn into them every time you move.

Leisure Family

2/10

Poor

15 Sep 2025

Sherri

Dirty hotel. Smelled so bad like dogs. Horrible made me sick to my stomach.

Partner

4/10

Poor

15 Sep 2025

Patrice

The water in the shower

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

Parker

Great location. Super service. Friendly staff.

10/10

Exceptional

09 Sep 2025

Melinda Dawn

Perfect location if you are visiting the PNC Music Pavilion. Close to highway and easy access to airport. Mall with many dining options less than a mile away. Breakfast buffet on site. Aiden at the front desk was friendly and helpful!

Leisure Family

10/10

Exceptional

04 Sep 2025

Valerie

Clean

Business_and_leisure Partner

10/10

Exceptional

28 Aug 2025

Jay

Great stay, comfortable, quiet, very nice staff

Leisure Partner

6/10

Pleasant

23 Aug 2025

Randolph

The bed was really hard and I didn't sleep well at all. I asked the front desk client to give us another room and she did. That bed slept better but its time for some mattress upgrade.

Leisure Partner

8/10

Excellent

20 Aug 2025

stephen a

The staff was great. I was there for a family emergency and they were very patient and helpful. The nly let down was the pool, old exercise equipment and most of all the printer /PC in the business center did not work at all,.

4/10

Poor

18 Aug 2025

Michael

For $ 180 the room was very overpriced. Mattress was dated and we were grossed out by ants:
In the upulstored chair and crawling on the end tables and bed !

8/10

Excellent

17 Aug 2025

WILLIE

Internet needs alittke work

Leisure Self

10/10

Exceptional

04 Aug 2025

Katiuska

Nice rooms, relax and quiet. Just what we needed after a long day driving.

Leisure Family

10/10

Exceptional

04 Aug 2025

ANTHONY

Very clean. Friendly staff. Restaurants walking distance.

Leisure Family

8/10

Excellent

02 Aug 2025

Joseph

Room was nice, hotel is clean my only issue was the wi fi signal was unusable and weak.I was unable to use my laptop in my room unless I used my hotspot. Hilton should be better.

Leisure Partner

8/10

Excellent

26 Jul 2025

Kenya

Hot tub was nice!

Leisure Partner

2/10

Poor

24 Jul 2025

Javae

Never got to check in, there was something wrong with their system

10/10

Exceptional

21 Jul 2025

Justin

Nice property

Business_and_leisure Family_with_children

10/10

Exceptional

19 Jul 2025

Verified traveler

Good hotel!

Just needed a room for the night on our way home and this was available. Staff was friendly, rooms were clean, and it was everything we needed to rest up for our ride home. The only thing that would have been nice would be free breakfast.. expected breakfast included for a Hilton. Still a good stop!

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Kendra

Friendly staff.
Great customer service.
I really enjoyed my room and being able to relax in the spa tub.

Leisure Partner

4/10

Poor

29 Jun 2025

Verified traveler

Went for a business trip the hotel is non smoking but all you could smell was smoke and weed. I had one towel that was never changed out my entire stay, i know this because i put a piece of paper in it to mark it after day 3 of my 10 night stay, i removed the paper when i checked out. Sheets were only replaced once in my stay i just hoped they were clean when i checked in. Internet is free only for 7 days or you have to pay i had to use my phone for the final 3 days of my trip because the internet expired. For the amount of money i spent on this single room it was an exterme disappointment, dont think i will be staying there again.

Business

8/10

Excellent

23 Jun 2025

Nkosi

You get what you pay for. Nothing more, nothing less

10/10

Exceptional

20 Jun 2025

Antwon

Great spot

10/10

Exceptional

10 Jun 2025

Bradley

Only thing I didn’t like was being next to elevator and lobby. Some noise in the morning from people going to breakfast. Everything else was great!

Leisure

6/10

Pleasant

26 May 2025

Wynn

The hotel was really not that bad the two biggest things there that was lacking a little is the bed was uncomfortable and lacked decent pillows also the people partying outside are room past 11 PM at night makes it hard to sleep with the above things i mentioned other than that it was managable !!

Leisure Partner

10/10

Exceptional

18 May 2025

Stephen

I stayed at this Hilton Garden Inn for my visit to Charlotte for the PGA Championship at Quail Hollow. I got my digital key before arriving, so checkin was easy. My room was clean and comfortable. Staff was very nice and welcoming. I had dinner there a couple times and had some nice conversations with some of the staff. I had a classic fish sandwich for dinner both nights. It was excellent. I highly recommend this hotel.

Leisure Self

8/10

Excellent

14 May 2025

Santos

Overall, a good experience to stay while being out most of the days. The room smell gave old and dated but still clean and great customer service.

Leisure Family

6/10

Pleasant

11 May 2025

Padmaja

Unhelpful staff. When asked they said they are limited service hotel.

Business_and_leisure Family

10/10

Exceptional

11 May 2025

Harry

Great experience. Staff were very helpful and friendly. Our accommodations were excellent. We are happy campers and would use this Hilton again.

Leisure Partner

2/10

Poor

27 Apr 2025

Jonathan

The pool had no water. The bar was not open. Front desk tried to put me in the wrong room.

Leisure Friends

8/10

Excellent

20 Apr 2025

Shelby

There was a hair in The refrigerator, mold in bathroom, hair in bathtub, low water pressure the air conditioner wasn’t very cool

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Jacob

I was in town for work and this location was very close to my office.

Business Self

8/10

Excellent

07 Apr 2025

Angel

We were in town for a cheer competition, we stayed 2 nights. All the employees were nice, the rooms are outdated but clean overall.

Leisure Family

10/10

Exceptional

07 Apr 2025

Michelle

It was a nice hotel will stay again. Hopefully the pool will be fix on my next visit.

Leisure Family

10/10

Exceptional

25 Mar 2025

Justin

We weren’t really in the hotel unless it was to sleep. But very clean, soft bed.

Business Partner

6/10

Pleasant

23 Mar 2025

Megan

Lights outside of room were out of control bright

Business Friends

8/10

Excellent

21 Mar 2025

TYPORSHA

I liked the creativity of the geese (towels) in front of the whirlpool in the rooms.

Leisure Self

10/10

Exceptional

11 Mar 2025

Erin

The staff was helpful, it was a quiet property and i had no issues checking in or out.

Business_and_leisure Self

10/10

Exceptional

06 Mar 2025

Shelia

Great

2/10

Poor

04 Mar 2025

Kathryn

GM wouldn’t even call me back just to talk. Continued to push me through to voicemail. As a former hotel manager, highly highly disappointed and will no longer stay at Hilton Garden Inns.

Leisure Friends

4/10

Poor

21 Feb 2025

Dale

Fire alarm

To start, there is/was a used water bottle in the fridge. Gummy bears on the floor of our room upon check in. These two things did not see the tone of the weekend. We had a fire alarm at 3:00am that lasted almost 30 minutes. We were required to stand outside in the cold or sit in our car if you were lucky enough to have your car key. They say they offered free breakfast to everyone affected by the fire alarm but we never received the memo plus another couple affected by the fire alarm was charged for her breakfast that morning. Location was convenient for everywhere we traveled. Probably wouldn’t stay here again.

Partner

10/10

Exceptional

18 Feb 2025

Jazzmine

I literally booked a room at 3:45am drove to the hotel and was checking in and settled by 4:30am. Slept like a baby and got to check out at noon (I was exhausted) so that extra time was so needed. Thank you to the older gentleman that checked me in and got me a quiet room.

Leisure Self

6/10

Pleasant

16 Feb 2025

Angemar

My experience was bad, at 3 am there were people talking in the hallway and knocking on doors for 1 hour, then a couple started arguing loudly, at 4 am there were people, the bed is very uncomfortable, I would not stay there again.

Leisure Partner

8/10

Excellent

16 Feb 2025

Daniel

Hilton Garden was as expected, and the service of the staff was terrific...so nice and kind. We had a 3 am fire alarm that evacuated the hotel....but the hotel staff handled it well.

I stayed for a couple of nights, and it was fine....typical of a Hilton Garden.

Leisure

2/10

Poor

15 Feb 2025

Zachary

When checking in the building smelled of weed. The front desk was not helpful.
The fire alarm went off at 345am. And once that was over we walked in and the front desk lady got an attitude when we said we are checking out.

Leisure Partner

2/10

Poor

15 Feb 2025

Lisa

At 3:30 AM, the entire hotel was woken up by a fire alarm we had to evacuate the hotel stand out in 35° weather wait for the firetrucks. Nothing was wrong. Thankfully it took over two hours for me to go back to sleep and then the hotel would not even accommodate late checkout or a free breakfast or anything for the inconvenience. I am incredibly upset and will also be calling Hilton

Leisure Self

10/10

Exceptional

10 Feb 2025

Cathy

Quick, Nice overnight. Comfy bed. Other reviews complained about breakfast but we thought it was good. Biscuits, potatoes, bacon and juice were best of what we tried. Desk staff was courteous and efficient.

Leisure Partner

6/10

Pleasant

31 Jan 2025

Djimpson

It was not to bad but i was expecting better . Staff was good 👍

Leisure Partner

8/10

Excellent

25 Jan 2025

Verified traveler

Great waypoint

Very convenient and super pet friendly.

8/10

Excellent

24 Jan 2025

Xiaoyu

Wish the offer included breakfast

Business

10/10

Exceptional

20 Jan 2025

Geoffrey

The property has some age, but the PEOPLE there were GREAT!! Extremely kind and would go out of there way to accommodate needs.

Leisure Family

6/10

Pleasant

19 Jan 2025

Verified traveler

Needs better management

Comfortable place to stay in a great location. Front desk staff could use some training in customer service. It’s rude for management to be on their cell phones instead of handling the customer in front of them. Breakfast is also extremely overpriced.

Self

6/10

Pleasant

18 Jan 2025

James

Expected so much more from Hilton. No breakfast unless you pay $13 for the same breakfast every other hotel gives you for free. No laundry bag in the room. Mildew in the shower tile is as old as the hotel. No WiFi. I get more basics from a motel 6 at 1/3 the price.

Leisure Family