Name: Bw Plus Huntersville Inn & Suites Near Lake Norman
Address: 13830 Statesville Road, Huntersville, 28078, US

4/10

Poor

21 Jul 2026

Akilah

I was very irritated with the staff at this establishment. At check in and over the phone prior to arrival i confirmed that the security deposit for my stay would be $100 TOTAL. The day after checking in i was charged an additional $200 without my knowledge and was told that the system automatically charges $100 per night which is not what was discussed. This is absolutely unacceptable and i would NEVER give my money to this place again.

Partner

8/10

Excellent

21 Jul 2026

Shirley

The room was clean. I appreciated the AC worked very well. Downside I couldn't reach front desk from the room by dialing 0

Self

6/10

Pleasant

20 Jul 2026

jane

Good breakfast in morning but was cramped because of size of location. Had to change rooms after noticing carpet was completely soaked by bed from air conditioning from our room or from room above us,this was after being in room for about 3 hours

Partner

2/10

Poor

20 Jul 2026

Tamika

The night we got there Friday the 17th I had paid for a two bedroom queen. They did not have any two bedroom queens left and stated the AC units were broken. I asked for my money back so I could go somewhere else and they said they could not give me my money back because the mgr was not there. So I said where are we supposed to sleep then...They found on king suite with a pull out couch the room smelled very bad and the toilet ran all night. The next day we was moved to a two bed queen this room smelled bad as well but we sprayed but then the toilet clogged and the room got worse. We tried to call the front desk several times no answer I go up front and the desk clerk said the phones don't work. So I tell her about the toilet and she told me I had to fix the toilet and that was not her or housekeepings job. I'm like that is your job. I will never in life go back to this place ever again this was the worst experience I ever had. From a very upset customer

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Melissa

We were very pleased with our stay. The bed was so comfortable. Great location.

Friends_and_family Friends

4/10

Poor

19 Jul 2026

wayne

Everywhere you went to the hotel. It smelled like weed people coming in at two or 3 o’clock in the morning, screaming and yelling in the hallways waking everybody up no security definitely would never stay there again.

10/10

Exceptional

12 Jul 2026

Gabriel

For the price it was spectacular

Partner

2/10

Poor

11 Jul 2026

Joeline

Bathroom fan was loud and sounded like it was going to fly out of the ceiling. At 2:30 am the fire alarm went off and they did not get it turned off until 8:30 am. They did not give any information or anything as to what was going on. The breakfast was ok the only issue was the biscuits were on the warming area and would become hard and crunchy. Should have been placed in a steam pan to keep moisture. The front desk lady bullied us into booking with them instead of online from what I see she would avoid paying franchise fees for booking on the bestwestern website. So she said if we did not we would have to pay a large deposit which was not communicated on any website or any 3rd party site under deposits or other fees. Then when I was paying her for the room she said she would price match and she was charging more than the website and when I questioned her. She got an attitude said I was asking too many questions that tomorrow we can pay online and pay the 100 deposit. Even after not being able to have a safe quiet place to sleep we were not even given any compensation for the inconvenience. We will not be returning to this location and actually considering not renting from any best western in the future.

Partner

4/10

Poor

09 Jul 2026

Warren

The fire alarm went off at 2:40AM; everyone had to leave the building with the blaring alarm in each room. We stood outside for 1.5 hours. After the alarm was silenced, we went back to our rooms and went to sleep. Shortly thereafter, the alarm went off again every 13 seconds...yes, after 2 hours of this I was counting the seconds between each alarm.
The next morning upon checkout I asked for a partial refund of $80 on a 3 night stay. The front desk clerk was very nice and agreed this would be a reasonable request but the manager would have to approve when he arrived.
A couple days later I received a $20 credit for a night of no sleep. Not very fair and this hotel manager does not know how to keep his clientele happy. Will not stay here again...sorry...

Pet

10/10

Exceptional

05 Jul 2026

Edwin

Nice and clean place to stay, I highly recommend this place.

Friends

10/10

Exceptional

05 Jul 2026

Maria

I would appreciate if they had more breakfast out for the people that decides to eat at 9am, the area wasn't clean didn't have any food. We had to go to waffle house to enjoy some breakfast

Partner

2/10

Poor

04 Jul 2026

cherie

Fire alarm went off , the alarm wouldn’t go off loud as hell, went on from 2 am till I couldn’t handle noise had to leave at 5 am only got 2 hours sleep

Partner

2/10

Poor

03 Jul 2026

Ronald

They don't do housekeeping, even if you ask them directly. You'll have to get a new key daily, if not each time you leave your room, alongside asking for towels and carrying your own down the one elevator to prove you used the one they provide for your entire stay. Pillows on the beds seem to be made for couches. Avoid this place

Self

2/10

Poor

29 Jun 2026

Wendy

We arrived around 9:30 pm after driving 15 hours, unloaded everything just to find out the a/c didn’t work in our room. We had to switch rooms, which meant loading and u loading again. The staff was not helpful. The pool was closed. The first room we had was dirty with toilet paper on the floor. It was a terrible experience.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Gilles

Piscine non ouverte, alors que j'avais réservé le matin même et qu'ils n'y avait aucune mention que ladite piscine était fermée. nous avions trois enfants et il faisait 30 degré Celsius. Le déjeuner était très ordinaire. Si je compare à un autre hôtel de la même chaine c'est à dire Best Western Plus

6/10

Pleasant

21 Jun 2026

SHERRY

I asked for a luggage cart when I arrived because I had multiple bags. I was told they only had one and hadn't seen it in many days. The day I checked into the hotel it was 105 heat index. Got in my room and it was extremely hot and air conditioner was not changing the temp. I called the desk and no answer so now I had to go down again to front desk. They came up and also acknowledged air wasn't working. I was told to give a few minutes and they would check other rooms. At least 15 minutes of me sitting in this sauna of a room they came back and said they were moving me to another room. Now I had to again go back downstairs, into the heat, to my car and get the rest of my stuff that I couldn't bring up the first time. I chose this hotel b/c it offered breakfast at 6am which worked perfectly with my work schedule. My first morning after arriving I went down around 6:30 and there was no breakfast. I asked person at desk and was told the person who does it hadn't shown up yet. I went back down again before leaving for work at 7 and still nothing at which time I encountered another guest who told me they had been there 3 days and there hadn't been any breakfast. It was not a pleasant experience and I will not stay at that hotel again in the future.

Self

8/10

Excellent

13 Jun 2026

Thi

Good location to stop over for a night, good parking, big room , nice staff

Partner

8/10

Excellent

08 Jun 2026

Jonathan

Room was clean and good enough. Pool was open but I didn’t use it. Gym was horrible. My only complaint would be this is the worst hotel gym I’ve ever seen. If this amenity is important to you then I wouldn’t recommend

Self

10/10

Exceptional

07 Jun 2026

Stephanie

Travelled with two pups. Great location!

Pet

4/10

Poor

02 Jun 2026

Curtis

Left 1 day earlier than the reservation but they refused to reimburse me for the last day saying because it was booked through a third party they refused to reimburse me.

Family

8/10

Excellent

31 May 2026

Phil

Good enough. Not top tier, but good price.

Self

2/10

Poor

25 May 2026

Luke

Paper thin walls led to us listening to a couple threaten to hit each other until 3 in the morning. We almost had to call the cops. Hotel staff wasn’t much help but tried. We left our reservation one night early as the hotel was sold out because of a race so they couldn’t move our room. I messaged the hotel through the hotels.com app and they never got back to me so either they didn’t care or they don’t check their messages through the app. Disappointing stay. Don’t stay in hotels in this area during a race weekend unless you want to deal with some very colorful characters.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Deborah

The rooms are dark. Bathroom is small and the drain in the shower was clogged.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Arthur

Nothing

8/10

Excellent

18 May 2026

A'Lisa

Everything was fine. thank you

Self

10/10

Exceptional

14 May 2026

Maya

Everything

Family

8/10

Excellent

08 May 2026

Kenneth

It was fine, good location, good parking, quite.

Partner

10/10

Exceptional

07 May 2026

David

Staff was very friendly.

Self

8/10

Excellent

05 May 2026

Charles

The power outlets didn’t work on one side of room, the side with the alarm clock (and time). (And it’s still confusing about getting charged a pet fee twice, we have 2 cats, but does that mean they have to clean twice?)

Pet

10/10

Exceptional

04 May 2026

Elaine

The room was great. The room was very clean and very accessible. The bathroom was perfect. Breakfast was very good too.

Family

10/10

Exceptional

03 May 2026

gary

Clean, nice courteous staff, room was nice and clean, bathroom seems to have been updated recently. Small workout room but appears that it would be fine for an Hotel. Convenient to I77 close to shopping and restaurants.

10/10

Exceptional

21 Apr 2026

Barry L.

They hotel staff was amazing property was very clean. The breakfast was tasty I recommend the hotel. When traveling you want to feel close to home as possible and this is the place. Thanks

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Roni

Staff was very helpful.

8/10

Excellent

15 Apr 2026

Cynthia

Tub had a constant drip

Pet

10/10

Exceptional

13 Apr 2026

Michelle

Air conditioning effective, breakfast was good, staff friendly, rooms comfortable and clean. I had a great stay

6/10

Pleasant

13 Apr 2026

Samantha

Clean Room

Partner

8/10

Excellent

12 Apr 2026

Jacquelyn

Everything was average. Nothing special, but they provided breakfast and everything was clean. Good enough for a solo work trip!

Self

10/10

Exceptional

08 Apr 2026

Brad

Great food great rooms great staff I had an amazing stay

Partner

8/10

Excellent

07 Apr 2026

Patrick

Ok

Self

6/10

Pleasant

06 Apr 2026

Douglas

The hotel is dated but clean. We were traveling and really arrived, slept and left early. It met our expectations for the price and our needs.

Partner

6/10

Pleasant

06 Apr 2026

Paul

The need to stop saying \"Breakfast is Included\" it is not breakfast. We have stayed here a few times in the past months. The staff are just \"matter of fact \" we get the king size room with a bath always, because my wife likes to take a bath. There was a chair missing in the corner of the room, so it looked very bare and when we returded that evening and went to bed the fridge fan was making a horrible sound. We let the lady know in the morning and she just said \"OK\". That was it. Breakfast is not palatable. Eggs are discusting. Sasauge is discusting and if you want coffee there is a machine that squirts hot water in your cup and right at the end shoots some brown, burn horrible liquid in to the top of the cup. Please, Please, Please just put a pot of drip coffee out. As soon as you walk in the entrance of the foyer there is a green couch that is so worn it looks like it came from a dumpster and the two chairs either side look the same. Would take very little effort to make this place a little more pleasant to stay.

Partner

6/10

Pleasant

05 Apr 2026

Ethan

It was very welcoming to pets!!!! It stunk like dog piss. The parking lot was clean.

Self

6/10

Pleasant

05 Apr 2026

Cathy

The facility needed an upgrade.

10/10

Exceptional

05 Apr 2026

June

Front desk staff were so nice and friendly. My room was clean and fresh smelling, and so was the bathroom. Nice, comfortable bed. I only have one suggestion, that you add a handrail in shower. I visit this area often so I will stay again.

Self

10/10

Exceptional

29 Mar 2026

Natasha

Air conditioning was great, staff was pleasant and breakfast was great

Self

6/10

Pleasant

26 Mar 2026

David

This is a propery in need of upgrading, older style, disappointing for a best western.

Self

4/10

Poor

26 Mar 2026

Lisa

Ants in the room we booked through expedia. Had to move rooms at 8:30 PM, which they accommodated easily enough.
The room was overpriced on your site.

Partner

10/10

Exceptional

21 Mar 2026

Lynda

Great location, comfortable and clean

4/10

Poor

11 Mar 2026

Kenneth

Not very nice

Family_with_children

4/10

Poor

10 Mar 2026

STEPHEN

TV was broken Despite advertising a microwave there wasn’t one. Couch was gone as well. Other than that it was fine

Pet

6/10

Pleasant

07 Mar 2026

Daniel

Short drive to dining and shopping. Steep ramp to enter the property. Poor breakfast, powdered eggs prepared incorrectly, needs serious improvement.

Partner

8/10

Excellent

02 Mar 2026

Cherie

A bit run-down

Family

8/10

Excellent

27 Feb 2026

Holly

The carpet had some crumbs on it and the paint on the bathroom ceiling was peeling. Other than that, it was fine.

Partner

10/10

Exceptional

26 Feb 2026

Sheryl

Great courteous and clean place to stay

Partner

6/10

Pleasant

16 Feb 2026

Perry

Did not give house keeping as i asked.

8/10

Excellent

12 Feb 2026

Ronald

Everything was good

Leisure Partner

2/10

Poor

07 Jan 2026

Shanisha

The worst. Do not stay here!

8/10

Excellent

22 Dec 2025

Stephen

Clean room, polite staff and great location

Business_and_leisure Self

8/10

Excellent

30 Nov 2025

Kenneth

Ok

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Brian

The good reviews that I saw on this hotel were spot on. This is a really clean cozy and comfort hotel. Rooms are pretty modern some of the furniture is a little dated but those things are easily upgradable. It was a good and affordable pric; I got my money's worth.

Leisure Self

6/10

Pleasant

24 Nov 2025

Ray

The room was clean. However, both the bathroom and closet doors were missing a number of screws in the hinges. And the closet door would not close completely. And the breakfast needed work. The food was just lying in the pans of grease. They needed something (a screen) to keep the food from absorbing all the grease.

Leisure Partner

4/10

Poor

18 Nov 2025

Michelle

It’s a ok hotel

Friends_and_family Family

4/10

Poor

17 Nov 2025

Steve

Room was clean

Leisure Partner

8/10

Excellent

14 Nov 2025

Kevin

When I got to the hotel my reservation had no name or email attached to it she had to look it up by the amount of the transaction. And apparently I overpaid by $20. She said she couldn’t find the payment at first and said my room was $68. Hotels.com charged me $86

Business

6/10

Pleasant

12 Nov 2025

William

first room we were assigned had not been cleaned from prior guests. elevator was dirty. breakfast was very mediocre.

4/10

Poor

09 Nov 2025

Jacqueline

The room was dirty

Business

6/10

Pleasant

22 Oct 2025

Lawrence Lowe

my new Camry scraped bottom each time I entered or left the property. Was supposed to have non smoking = didn't realize till second day that it was a smoking room! just thought it smelled odd

Leisure Self

8/10

Excellent

12 Oct 2025

daisy

It was dark around hotel and we passed it and had to come back. Parking was good. Staff friendly and helpful.

Partner

2/10

Poor

11 Oct 2025

Krysta

Absolutely not

Extremely dirty lobby and room. Rooms floor was wet and stained, I couldn't even leave my bags on the floor or go without shoes. I also never received my deposit back.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Daniel

Clean accomodations with plush bathroom towels, air conditioning that works, and staff that was friendly and attentive. My sole complaint is that the elevators were a bit \"jumpy\" at times with no accessible display of inspection certificates.

Leisure Self

6/10

Pleasant

04 Oct 2025

Carlos

Staff great

Leisure Partner

10/10

Exceptional

04 Oct 2025

Eric

Clean room and excellent customer service.

10/10

Exceptional

03 Oct 2025

Johnathan

The first room was dirty, the second one had someone in it already. The desk clerk was amazing and upgraded my room to one with a jacuzzi after this. Didn't get to use it but room was very clean and citrus body products were provided.

Breakfast was good and steadily replenished. I would definitely stay here again. There is also a $100 deposit for incidentals that you get back

Friends_and_family Friends

8/10

Excellent

03 Oct 2025

Daneisha

The rooms were very clean and hot breakfast every morning.

Business Family

8/10

Excellent

03 Oct 2025

MERVIN

Room was clean

Leisure Partner

4/10

Poor

28 Sep 2025

Jerica

No washrags, fridge made loud noise, several outlets in the room did not work and outlets on lamp crackled when lamp was turned on.

Leisure Family_with_children

10/10

Exceptional

20 Sep 2025

Dennis

👍

8/10

Excellent

20 Sep 2025

Toni

Beds extremely comfortable, staff was pleasant, only issue was the bathroom door didn’t really latch but overall room was clean and comfy

Leisure Family

8/10

Excellent

19 Sep 2025

Thomas

Clean and comfortable. Tha room was just what we needed for a short stay. Plenty of places tobeat nearby.

Leisure Family

8/10

Excellent

16 Sep 2025

Jacob

The room was nice and clean. The area of town seems fairly safe and the hotels parking lot seems secluded from the main road enough that I didnt see a risk to my vehicle. Overall i had a nice stay.

Leisure Self

10/10

Exceptional

07 Sep 2025

Lavon

Enjoyed the whole establishment

Business Family

6/10

Pleasant

06 Sep 2025

Trinesha

It was okay but the furniture needs an upgrade. Staff is polite

Leisure Self

10/10

Exceptional

06 Sep 2025

Onrie

Great hotel.

Business Self

10/10

Exceptional

02 Sep 2025

Maria

Good

10/10

Exceptional

21 Aug 2025

Jeremiah

Overall, Great! But....

Overall great stay. My only knock is that the only available parking is around back with ZERO lighting. Serious safety concern here. Also, i ventured out around midnight and returned shortly after to find I didn't need my key to gain access to the building. Oh and my sink stopper was stuck in the closed position.

Business Family

6/10

Pleasant

19 Aug 2025

Ronald

The property was OK, but the toilet paper ran out while we were there and there was no extra. There was no tissues skimpy on towels. Expedia was our biggest problem because it never went through to the hotel but it went through my bank account and they couldn’t pull it up so we ended up paying for it again and I’m expected to get a return on my Expedia, which is not there of course

Leisure Family

8/10

Excellent

09 Aug 2025

Ross

Quick overnight stay

We stopped on our way from driving to Florida. We arrived around 1:30am in the morning. We called to let them know. Check in was quick with no stress.

After booking the hotel we read some of the horror reviews and were worried. We were pleasantly surprised with our stay. Staff were friendly and checked us in quickly.

Room was a little tired but was clean, beds were comfortable and we had no issues.

Breakfast was good. Eggs, Belgium waffles, biscuits and gravy, sausage patties, bacon, yoghurts, juice, toast, bagels, English muffins, fruit and cereal and coffee. It was a solid reliable breakfast. No complaints.

Would stay again as a quick stop on longer journey. We stayed in room 125 on the left side of the property.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Dmitriy

It was excellent value for the price. Clean and friendly.

Leisure Family

4/10

Poor

02 Aug 2025

Dwight

Disappointed. Broken light fixture in bathroom. Outlets on bedside lamp didn’t work… had to unplug alarm clock to get outlet. Damaged wall in hallway outside room. Breakfast was in warming trays that almost burned my hand, yet eggs & sausage were stone cold.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Mary

Convenient to get to from I77. Check out staff was friendly

Business Self

8/10

Excellent

20 Jul 2025

Judith

There wasn’t much to do near the hotel.

Leisure

10/10

Exceptional

15 Jul 2025

Louis

The coffee maker in the room didn’t work. Everything was quiet, clean. The staff was helpful.

Leisure

8/10

Excellent

10 Jul 2025

Julian

Great stay - Would highly recommend!!!

Leisure Partner

8/10

Excellent

10 Jul 2025

JOHN

OK hotel for overnight stay. Room showing its wear. Starting to rundown.

6/10

Pleasant

24 Jun 2025

Krystal

I’m so unhappy !!!! I booked this hotel that was more money a night than a different hotel because it had a pool. Well the pool was not open for the three days we were there. It was in the high 90’s each day I was there.When asking the front desk I got told they don’t know why or when it will be opened. They did not do any housekeeping the entire time we were there. I got told they don’t do housekeeping services until day 4. Could not even get them to give us fresh towels.
Breakfast was never restocked. When it was out it was out.
So we never got breakfast.

Leisure Partner

8/10

Excellent

22 Jun 2025

Sean

The hotel room was fine. However the sink in the bathroom area was very slow in draining water. Advised the front desk at the hotel.

Friends_and_family Family

2/10

Poor

21 Jun 2025

Vonda

Ie was dirty had a bad odor, lacked working air conditioning in some rooms, poor drainage in the bathroom, dirty tub. Very good and clean breakfast room, it lacked in accessible features such as grab bars in the bathroom and not enough accessible sidewalk entrance for wheelchair access

Business_and_leisure Family

2/10

Poor

17 Jun 2025

Ranulfo

Elevator was broken unfriendly staff there was a fire alarm smoke field the lobby traveled to the 2nd fl the desk cleared simply said forget it and just go back to the room.I had to call the fire dept to male sure the place was safe. Overall unpleasant experience

Leisure Partner

2/10

Poor

15 Jun 2025

William

Elevator not working, staff refused to change rooms to accommodate elderly and handicapped saying they couldn’t because it was booked through a third party. Pool filthy and not useable , patio furniture still stored and full of mold in the pool pump house that was open with access to all pool chemicals. Clump of hair in bathtub and old soap wrapper. Toilet continued to run and flush itself. Fire alarm went off at midnight due to a microwave and staff turned off fire alarm.

Leisure Pet

6/10

Pleasant

13 Jun 2025

shannon

Room next to ice maker, crazy...noisy all night unacceptable!

Partner