Name: Comfort Suites near Birkdale Village- Huntersville
Address: 16905 Caldwell Creek Road, Huntersville, 28078, US

4/10

Poor

29 Jul 2026

Cassandra

The front was nice but you could tell she was overwhelmed. The pool was small but nice. The surrounding area could use some work. Old chair and tables at the pool. Out key never worked at the pool door. I tried changing it out with no luck at front desk. The room carpet was dirty and our room had an ant problem. The breakfast was mideovure. This hotel is def rated correct as a 2 maybe 2.5. The ice machine is disgusting. We will not be staying here again. ONCE IS ENOUGH! OH they ran out of extra pillows but bed was comfortable.

8/10

Excellent

27 Jul 2026

Nancy

My stay was for three nights. Two of those night were not satisfactory. There was no A/C in my room for the last two nights of my stay. I was offered another room for just sleeping, then my original room for the rest of my stay.
That meant that they were not fixing the A/C but expecting me to run between two rooms one for sleeping and one for the rest of my needs. This was unsatisfactory to me. I will not stay there again

10/10

Exceptional

27 Jul 2026

Patricia

I love this hotel! The Hispanic man at the front desk is the best! Super professional and accommodating.

8/10

Excellent

26 Jul 2026

kanita

Rooms were modern and clean.

Partner

8/10

Excellent

26 Jul 2026

Melody

The room was clean and comfortable, however it was a little humid inside. The location was close to shopping and where we needed to be for a special event.

10/10

Exceptional

21 Jul 2026

Stavonia

Nice area

Partner

4/10

Poor

21 Jul 2026

Adolf

room was not clean, towels not the best, the room had an awful smell and was very uncomfortable to sleep in

Partner

2/10

Poor

19 Jul 2026

Kareca

Avoid this hotel at all costs.

I booked a confirmed Expedia reservation over a month in advance. After traveling into town, I was told my reservation had been canceled because my credit card was \"invalid.\" That was false. My card was valid, and Expedia still showed my reservation as confirmed because the hotel had never properly notified Expedia or me of any cancellation.

When I questioned the obvious inconsistencies, General Manager Rohan Patel claimed he had sent me a message through Expedia. I opened the app in front of him and proved no such message existed. Instead of explaining himself, he became hostile, threatened to call the police, and ordered me off the property simply because I challenged his story.

I quickly learned I wasn't the only guest. Several people with advance reservations were turned away the same day. With the Chris Brown and Usher concert driving room prices much higher, it certainly appeared that lower-priced reservations were discarded so rooms could be resold at premium rates.

A hotel is only as good as its integrity. If management can cancel confirmed reservations, offer excuses that don't withstand basic scrutiny, and then intimidate guests who ask legitimate questions, your confirmation means absolutely nothing. I would never trust this hotel again and strongly advise others to stay elsewhere.

Family_with_children

2/10

Poor

18 Jul 2026

Lyle

The hallways smelled like dog poop. There are signs everywhere that say no pets and there was a dog barking in the room across from ours. Our room smelled like mildew and the carpet was severely stained in multiple places. There was mold growing in the air-conditioning vent and all of the furniture was stained. I do not recommend staying here.

2/10

Poor

18 Jul 2026

Yalda

This place was atrocious. Everything was dirty. The room smelt like dirty wet towels and something rotten.
The toilet was clogged and so was the sink so we could not use it. There were stains and hair all over the towels and sheets. There was pubic hair all over the toilet seat.
ABSOLUTELY REPULSED. This place is unsafe and unsanitary. Unsure how it is open. Pls only stay here if you absolutely had to like we did since no other hotel was available in the city.
I will be reporting this place and getting myself a tetanus shot.

Family

10/10

Exceptional

17 Jul 2026

Fergunston

Great

Self

2/10

Poor

14 Jul 2026

Falona

My bed comforter had blood stains on it, pink stains on it, and they still made up the bed and sold that room to me. Horrible disgusting foul thing to do..

Partner

10/10

Exceptional

13 Jul 2026

Sherri

Great front desk! Clean rooms and property. Close to restaurants. Easy access! Loved the spacious room and our 4 night stay. Will be back.

Partner

10/10

Exceptional

12 Jul 2026

Michael

Clean room kids liked the pool had a good breakfast

Family_with_children

10/10

Exceptional

10 Jul 2026

Sean

Great breakfast. Nice clean rooms.

10/10

Exceptional

08 Jul 2026

Gordon

Clean room and staff was very helpful.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Brianna

I am very disappointed with my experience. I prepaid for my stay, but two days before my reservation I had a family emergency and was no longer able to travel. I reached out to the hotel multiple times over the course of two days by phone and email to ask if there was any way to cancel or receive a refund, but no one responded to my requests before my reservation date.

What upset me the most wasn’t just the financial loss—it was the complete lack of communication. I understand that hotels have cancellation policies, but I expected someone to at least acknowledge my situation or discuss my options. Instead, I was left without any response and lost the full amount I had already paid.

Better customer service and communication could have made a difficult situation much easier to handle. Unfortunately, based on this experience, I cannot recommend this hotel.

Self

10/10

Exceptional

30 Jun 2026

Nalya

Clean and comfortable room, very good breakfast, convenient location

Family_with_children

8/10

Excellent

29 Jun 2026

Jim

The breakfast was as good as I had expected it to be after reading other reviews. This is a good choice for the price range.

Self

10/10

Exceptional

29 Jun 2026

TRENT

GREAT

Friends

8/10

Excellent

29 Jun 2026

Donald

No bar soap in room. Only a quarter roll of toilet paper in room. No additional toilet paper available in room. The room was spacious and comfortable. Probably the nicest Comfort Inn we have stayed at.

Partner

8/10

Excellent

28 Jun 2026

Catherine

The staff here were wonderful. Jose was able to get us an early check in and he was very kind and conversational.

Partner

8/10

Excellent

26 Jun 2026

Doug

Only complaint was finding the entrance

8/10

Excellent

26 Jun 2026

Anne

The room was great. Very comfy bed and clean. The hotel itself was ok but smelled clean and breakfast was mid: there was a wide selection but not great quality. The pool was not very big but nice and didn’t feel too much in the parking lot like some other places. Overall good value for the money.

Partner

6/10

Pleasant

26 Jun 2026

Sharmaine

I stayed at this property to get to work. Although it's convenient to many surrounding businesses, the hotel itself is in need of major improvements such as cleanliness, amenities, property appearance, and security.

Self

8/10

Excellent

25 Jun 2026

Ivan

Good value hotel

Self

8/10

Excellent

24 Jun 2026

Todd

Good breakfast and coffee.
Hotels is kind of old but nice all things considered.

Business

8/10

Excellent

23 Jun 2026

Shonicka

Room and pool was very clean! And the nighttime staff was absolutely amazing and very accommodating.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Kyle

We typically lodge at this property when in the area. However, we were not pleased with our room this time. We had our grandchildren this time and thought we would remain in our room, after traveling a distance. Everyone was tired.
Case in point: When we walked into the room, the smoke detector was dangling from the ceiling. I went downstairs to tell the desk clerk; she wrote down what I had said and thanked me for informing her. To me, this was serious enough to warrant a complaint. That said, we will more than likely not return.

Family_with_children

10/10

Exceptional

21 Jun 2026

Sharon

Great Customer Service

Partner

8/10

Excellent

20 Jun 2026

Ashley

Ty

Family_with_children

10/10

Exceptional

19 Jun 2026

Steven

Helpful staff, clean, spacious room, decent breakfast. Decent price for enough beds for five people - even the pull out couch was comfortable enough.

Family

10/10

Exceptional

18 Jun 2026

William

This was a very well maintained facility. The room was large and designed differently than most rooms. We liked it very much.

Family

2/10

Poor

17 Jun 2026

Serena

STAFF FRONT DESK clerk MS. KIM AND GENERAL MANGER Mr Patel.

other than those two mentioned,
everyone was beyond else was extremely kind, and gracious.

housekeeping - was superb!!

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Janet

Staff pleasant, clean, large rooms, no bugs, nice area, one thing I wish they had was exhausts fans in the bathrooms, steam from shower set off smoke detector in room when the bathroom door opened.

Family

6/10

Pleasant

13 Jun 2026

Frank

Was there for a training. Overall not a bad stay

Self

10/10

Exceptional

13 Jun 2026

Christy

Room was clean and breakfast was great!

Friends

8/10

Excellent

10 Jun 2026

ed

Breakfast needs to bee improved

Partner

10/10

Exceptional

10 Jun 2026

Eric

Everything went as it should have, not one complaint.

Family

8/10

Excellent

09 Jun 2026

LARRY

The hotel is well located for highway and restaurant access. An area that needs more attention is the lack of safety grab bars in the bathroom for each room. Another maintenance issue is the unusable outside access on the door on the south side of the building.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Lacurtis

Staff and customer service was great

6/10

Pleasant

05 Jun 2026

Kimberly

Staff was very helpful. The lady working the front desk around 6pm on Saturday the 30th was so very nice and helpful. The property was not well maintained and breakfast was lackluster

8/10

Excellent

03 Jun 2026

Linda

We were only there for sleep and breakfast. Hotel was perfect for us weary travelers.

Partner

10/10

Exceptional

01 Jun 2026

John

Clean, comfortable and an excellent value

10/10

Exceptional

01 Jun 2026

Celeste

The room was immaculate and large. Nice tub for soaking. Nice hot breakfast items. Would have liked more fruit choices; they only had apples. Didn't get to use the pool, but it looked appealing.

Partner

10/10

Exceptional

30 May 2026

Debbie

Lovely hotel and stayed many times. Close to Birkdale village shopping and restaurants

Family

10/10

Exceptional

30 May 2026

Natalie

Nice comfortable stay.

Self

10/10

Exceptional

28 May 2026

Elizabeth

Loved the Large king suite - very clean and comfortable.

Self

8/10

Excellent

27 May 2026

Felicia

Rooms were very spacious and look very clean with the exception of the carpet had a few stains on them which I know can be hard to get out but maybe try shampooing them. Pool is very small and limited on the luggage carts, front desk did say there were only two available, for 5 floor hotel should be more and they couldn't be found that night.

Friends_and_family Family

8/10

Excellent

24 May 2026

Linda

Breakfast could have been a better selection.

Partner

8/10

Excellent

23 May 2026

David

Clean room
Convenient to shopping
Quiet

Partner

6/10

Pleasant

21 May 2026

Robert N.

Experience was just ok.

8/10

Excellent

20 May 2026

Cheryl

Clean room and bed was comfortable. No soap in the room. Breakfast options were fine. Overall a nice place and would stay there again

Partner

8/10

Excellent

20 May 2026

Justin

Clean, breakfast was better than most free ones. Staff friendly, room was spacious. Would definitely stay again

Self

8/10

Excellent

18 May 2026

Rebecca

Nice clean room. Great location. Front desk staff super helpful and friendly.

Family_with_children

8/10

Excellent

18 May 2026

Joanne

Breakfast was just OK. It was marginally acceptable but not really good.

Partner

10/10

Exceptional

18 May 2026

Beverly

Very nice rooms. Very comfortable and large. Nice bathrooms. Breakfast was good.
Would definitely stay again.

Partner

10/10

Exceptional

18 May 2026

Josip

Overall excelkent

10/10

Exceptional

17 May 2026

James

The overall experience was excellent

Partner

6/10

Pleasant

17 May 2026

Carlos

The room could have been cleaned more thoroughly. I found a razor in front of the TV from previous guests, which raises concerns about whether the room was properly cleaned.

Self

10/10

Exceptional

16 May 2026

Elisheva

Everything was great amazing rooms and kind staff!!

Business Partner

10/10

Exceptional

16 May 2026

Isha

Staff is always friendly and helpful. We stay frequently and wouldn’t stay anywhere else in the area.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Jean

Quiet, clean, comfortable beds, excellent room, great breakfast.

Friends_and_family Family

10/10

Exceptional

10 May 2026

James

Didn't take advantage of the breakfast or pool. Managers were very nice and check in was simple. Room clean but carpet had some stains. Road noise from highway but that's to be expected when you want to stay close to the highway.

Partner

10/10

Exceptional

10 May 2026

bryon

Clean hotel. Good breakfast. I would definitely stay here again

Partner

8/10

Excellent

10 May 2026

Debbie

Not a bad place to stay for the price!

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Andrew

B

Friends_and_family Family

8/10

Excellent

05 May 2026

Julie

This was a nice place to stay at a really good price point. To be upfront, we only stayed one night, so this is just a brief snapshot. The bed was really comfortable. The mattress was a perfect balance of firm and soft. The pillows were plentiful and the sofa comfortable. The room smelled fresh when we came in. We saw an ironing board, but we didn't see an iron. Maybe it was in a drawer or cabinet we failed to look in.

The outdoor trash was overflowing, with several pizza boxes, bags of soda/beer cans, and other garbage sitting at one of the side entrances. We assumed it was due to the evening hour (9:45 p.m.). However, when we checked out the next day, all that garbage, plus several more items, was loaded beside the side door. We didn't check out until 10:00 am, so the trash pileup sat for 12 hours+.

The only other issue was the mop marks near the tub's caulk line beside the toilet. It's happened to me, as well--mopping an area that hasn't been swept and finding a line of dirt, hair, etc left behind. Unfortunately, I noticed a faint odor of old urine when using the bathroom from the time we arrived until we left. Other than those two issues, our stay was nice.

Partner

10/10

Exceptional

05 May 2026

Elaine

The place suited us just fine

Partner

4/10

Poor

04 May 2026

Kevin

The breakfast sucked

Friends

10/10

Exceptional

04 May 2026

Richard A

Other than the Pool being out of service it was a nice stay

Partner

10/10

Exceptional

04 May 2026

Rosanna

Yes. Would've likes breakfast to have different eggs

Family

8/10

Excellent

04 May 2026

Gary

Great value in a great area

Friends

10/10

Exceptional

04 May 2026

Ronald

I was very pleased with stay, not a single complaint. I will definitely stay here again when in the area.

8/10

Excellent

03 May 2026

Mark

Nice 2 night stay. Large suite, helpful staff, clean, close to shopping and restaurants. Free breakfast was a little disappointing but not too bad. Would stay again.

Partner

6/10

Pleasant

03 May 2026

Nancy

The parking places were a little tight even for my compact car.

Room was nice except we butted up to the interstate and heard traffic at all hours, people talking loudly with doors slamming and the elevator right outside our room.

Staff was very pleasant.

Partner

8/10

Excellent

01 May 2026

Atalie

Hotel was at convenient location. Hotel was mostly clean. Lobby & elevator could use some tlc but I think the hotel is probably just a little bit old. Overall clean, safe & friendly staff.

Self

8/10

Excellent

29 Apr 2026

Pamela

Room was very roomy and nicely appointed.

Family

6/10

Pleasant

29 Apr 2026

Farrah

The hallways and elevator could use some dusting. The breakfast was nice

Partner

10/10

Exceptional

29 Apr 2026

Brittny

Nice staff

8/10

Excellent

26 Apr 2026

John

Checked in after a last minute family event. The property was clean, the rooms were spacious & it’s close to food, so that is a plus. If I had one complaint, it would be the parking situation. There doesn’t seem to be enough spots. I’d absolutely stay here again, but if you don’t get there early, who knows where you’d have to park.

Pet

10/10

Exceptional

26 Apr 2026

Kim

The buffet breakfast was fresh, hot, & well-stocked. There was plenty of clean and comfortable seating. Our room was very clean & met all our needs. The staff was friendly, including the front desk ensuring we had everything we needed. Very

Partner

6/10

Pleasant

26 Apr 2026

Charles

Breakfast was fresh. The only problem i had was a barking dog in the room next door to mine,very annoying especially when you're trying to sleep

Self

10/10

Exceptional

25 Apr 2026

Denise

There should be grab bars for the shower. The coffee this morning was not good

Family

10/10

Exceptional

24 Apr 2026

Kim

Great location for or event at Royal farms !! Close to great Shopping and entertainment!!!

10/10

Exceptional

23 Apr 2026

ed

The hotel looked pretty new and the suite was great. We have stayed at two other comfort suites and this one was the best. Will book again if needed

Partner

2/10

Poor

21 Apr 2026

Onalee

The room was dirty and the sheets were so wrinkled and smelled we were not sure the sheets were changed. The breakfast was mediocre and the parking lot and landscaping was covered in leaves and the shrubs were overgrown and not trimmed. Positively far from being a 9.0 rating that we used for or decision to stay. Very disappointed with Expedia’s rating.

Family

8/10

Excellent

19 Apr 2026

Robert

Breakfast was fresh but areas weren’t kept clean enough for future visitors. I.e. spills wiped up, super clean, clean tables. This needs attention especially on busy weekends.

Partner

6/10

Pleasant

19 Apr 2026

Cheri

We stayed at this hotel because of its proximity to an event. The lobby and dining areas are inviting, but we were not happy with our room. The air unit is right next to the bed so blows directly on it. Also the carpet was not clean.

Partner

8/10

Excellent

19 Apr 2026

Virginia

Breakfast was just okay.

Partner

10/10

Exceptional

19 Apr 2026

Laura

WiFi was a bit spotty but overall great stay. Easy free breakfast that met our needs.
Front desk very helpful and informative. We will stay here again. Price was also lower than other nearby hotels!

Family

10/10

Exceptional

19 Apr 2026

Albert

This hotel is in an excellent location. Shops and restaurants are literally within walking distance, and the hotel itself was nice and clean. Not to mention, the staff were wonderful. This is a great place to stay, and we would highly recommend it.

Partner

8/10

Excellent

19 Apr 2026

Dan

As expected

10/10

Exceptional

18 Apr 2026

Melissa

Great location! Lots of stores and restaurants around. The lady at the front desk was friendly and welcoming. Love the King rooms. Very spacious! Highly recommend!

Partner

4/10

Poor

16 Apr 2026

Mary Beth

The room had not been cleaned. There was a large pile of hair clippings under the sink and hair on the toilet. It was the grossest hotel room I have ever stayed at. Do not stay here. Completely unhygienic.

Partner

10/10

Exceptional

15 Apr 2026

James

Yes

6/10

Pleasant

15 Apr 2026

Nicola

I asked at the front desk if you could here road noise from the Interstate Highway right across from the hotel and she said definitely not the rooms are sound proof, well we were up all night listening to major road noise all night long. We were very tired from driving all day and we had another long trip ahead of his with very little sleep. The side of the Hotel the faces the Interstate is definitely not sound proof!

8/10

Excellent

13 Apr 2026

Aaron

Breakfast was amazing and the both night and day shifts of the front desk were great! The only negative was one of our window's blackout shades was missing.

Family_with_children

10/10

Exceptional

08 Apr 2026

Mikasa

Comfy bed - that’s what matters to me!

Self

6/10

Pleasant

08 Apr 2026

Michele

The computer was down and it took 40 minutes to check in. There was no apology. The room was a nice size and breakfast was good.The pool was not open.

Partner