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Residence Inn Charlotte Lake Norman

Charlotte - NC · United States

16830 Kenton DriveView location

8.6/10Excellent227 Reviews
Cleanliness8.8/108.8
Service9.0/109.0
Comfort8.6/108.6
Condition8.2/108.2
Location9.2/109.2
Neighborhood9.2/109.2
Value8.8/108.8
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Charlotte Lake Norman

Enjoy a stay at the Residence Inn by Marriott Charlotte Lake Norman, situated near Birkdale Village and Lake Norman. Take advantage of the 24-hour fitness center and seasonal outdoor pool. Guest rooms feature kitchens with full-sized refrigerators/freezers and stovetops, sofa beds, and complimentary wired and wireless internet access.

Start your day with the complimentary continental breakfast and mingle with other guests at the complimentary evening reception (held on select days). This hotel also offers a business center, express check-in/check-out, and 450 square feet of meeting space. Free self-parking is available onsite.

Read more about this hotelShow less

Located in Huntersville, Residence Inn by Marriott Charlotte Lake Norman is within a 15-minute walk of Birkdale Village and Lake Norman. This hotel is 0.7 mi (1.2 km) from Birkdale Golf Club and 2.7 mi (4.4 km) from Jetton Park.

Make yourself at home in one of the 78 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Huntersville? This hotel has 450 square feet (41 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A damage deposit of USD 100.00 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from May to October.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Optional fees
    • Pet fee: USD 100 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Birkdale Village 0.9 km / 0.6 mi
Lake Norman 0.9 km / 0.6 mi
Waterford Golf Club 1 km / 0.6 mi
Birkdale Golf Club 1.1 km / 0.7 mi
Kilwins 1.3 km / 0.8 mi
Regal Birkdale 1.7 km / 1 mi
BoatYard LKN 3.7 km / 2.3 mi
Lake Norman Miniature Golf 4.2 km / 2.6 mi
Jetton Park 4.6 km / 2.8 mi
Lake Norman Visitors Center 4.8 km / 3 mi
Rosedale Dog park 6.7 km / 4.1 mi
Discovery Place Kids 7.3 km / 4.5 mi
Huntersville Arts and Cultural Center 7.4 km / 4.6 mi
Joe Gibbs Racing 8.1 km / 5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 78
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Laundry service
Show 31 more facilities & services
  • Babysitting serviceExtra charge
  • Fireplace
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • ShopExtra charge
  • Garden
  • Newspapers
  • Luggage roomExtra charge
  • Dining area
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room
  • Business centre
  • Outdoor freshwater pool
  • Game room
  • Hot tubExtra charge
  • Hairdressing salonExtra charge
  • Breakfast
  • Continental breakfast
  • Picnic
  • Snacks
  • Non-smoking establishment
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BED • 1 Bedroom • 46 m²STU.QN
    STUDIO QUEEN SIZE BEDPhoto unavailable11 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    STUDIO QUEEN SIZE BED

    Room photos

    11 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 46 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable10 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping
    • Dishwasher
    • Bathroom
    • Shower
    Show all 22 amenities
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Pay movies

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    STUDIO KING SIZE BED

    Room photos

    10 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Wi-fi
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping
    • Dishwasher
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Pay movies

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • Accessible • 1 Bedroom • 46 m²STU.H6
    STUDIO AccessiblePhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    STUDIO Accessible

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 46 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable13 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Cable TV
    • Dishwasher
    • Desk
    • Toiletries
    • Pay movies
    • Wi-fi
    • Disability-friendly bathroom
    • Wheelchair-accessible
    Show all 22 amenities
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    SUITE KING SIZE BED

    Room photos

    13 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Cable TV
    • Dishwasher
    • Desk
    • Toiletries
    • Pay movies
    • Wi-fi
    • Disability-friendly bathroom
    • Wheelchair-accessible
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED TWO BEDROOMSSUITE • KING BED TWO BEDROOMSSUI.B2-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    SUITE KING BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Charlotte Lake Norman

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Charlotte Lake Norman

8.6
Excellent
227 Reviews
Cleanliness
8.8 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.2 /10
Location
9.2 /10
Neighborhood
9.2 /10
Value
8.8 /10
Amenities
8.2 /10
75 reviews shown
10/10
Exceptional
29 Jul 2026
Jamie
Breakfast and the room were great! The bed was comfortable, and Breakfast had plenty of options. Coffee and tea were available.

The pool was dirty and needed to be cleaned, but that was the only issue.

My husband went to buy something from the little store here and had good service.
10/10
Exceptional
28 Jul 2026
Angelia Dee
Very clean and roomy property. It was great to have a kitchenette and separate bedroom. The staff was wonderful. The pool was clean and refreshing. Comfortable beds. We would definitely go back.
10/10
Exceptional
21 Jul 2026
Liliana
A/C was great, brakefast was excellent, rooms were great.
Friends_and_family Family
2/10
Poor
12 Jul 2026
Paola
My stay at the Residence Inn by Marriott Lake Norman was extremely disappointing. The first issue was the cleanliness of our room. A boot was left under the bed from a previous guest, which immediately made me question how well the room had been cleaned.

The biggest concern was the pool area. One of my kids stepped on tiny metal bristles that were scattered in the pool. When I reported this to the staff, the manager, was defensive instead of showing concern or even taking a closer look at the hazard. He even accused me of being aggressive when I was simply being direct about my child's safety.

The front desk associate was also rude. As a bilingual Latino, I naturally speak both English and Spanish. I mentioned the boot in Spanish, and she assumed I was talking about them because I spoke in Spanish. She actually interrupted me to let me know she understood Spanish. I was shocked and I found that disrespectful and unprofessional.

Between the poor cleanliness, the safety hazard, and the dismissive attitude from the manager and the front desk staff, this was not the level of service I expected. I usually stay at Hilton properties, and after this experience, I will not come back to the Marriott brand.
Family_with_children
10/10
Exceptional
23 Jun 2026
Jeanne
Staff very friendly, awesome breakfast, clean, really loved our stay
Family_with_children
10/10
Exceptional
02 Jun 2026
Jafett
Great clean rooms, especially for a big family. Staff was friendly and helpful
Friends_and_family Family
2/10
Poor
21 May 2026
Amy
The hallways smelled like urine and the room smelled like 1980. Furniture was dented, scratched, dirty. Would not recommend.
8/10
Excellent
07 May 2026
Linda
Good breakfast assortment
Friends
8/10
Excellent
06 May 2026
Pruitt
Room was as it should be!
Business
8/10
Excellent
19 Apr 2026
Jamie
No. Just your standard hot breakfast
They did have some fresh fruit, some cereals and pastries.
10/10
Exceptional
03 Apr 2026
Terra
Nice and quiet we slept well
Family
10/10
Exceptional
21 Feb 2026
Robert
Perfect room. Friendly staff.
Self
8/10
Excellent
18 Feb 2026
Lisa
Staff was lovely. Room has seen better days.....
10/10
Exceptional
18 Jan 2026
John
The staff was very friendly and helpful. The room was very clean. The breakfast was very good with a lot of options.
Leisure Family
10/10
Exceptional
25 Oct 2025
Eva
Pet friendly. Did not eat breakfast.
Leisure Pet
6/10
Pleasant
22 Oct 2025
Brandi
There was alot of noise threw out the night. Was on first floor near the road. Hears
Business
10/10
Exceptional
28 Sep 2025
tara
Aaliyah and Mr Kenneth the front desk was amazing . They truly made our stay enjoyable and pleasant.
Leisure Family
10/10
Exceptional
01 Sep 2025
Shatika
I didn't like that the dryer is $1.50 for 38 mins and my clothes was wasn't dry at all. Everything came out very damp. I was extremely disappointed to have to take home damp clothes in a suitcase back to NYC.
Leisure Family_with_children
8/10
Excellent
01 Sep 2025
Deidre
The breakfast was really bad
Leisure Self
10/10
Exceptional
02 Aug 2025
Ronda
Location was perfect!
Leisure Family
10/10
Exceptional
17 May 2025
Derek
Nice hotel
10/10
Exceptional
31 Jan 2025
Barbara

Such wonderful staff!

I will visit this hotel every time I come to this area simply because of the wonderful friendly staff. Cynthia in the breakfast room was one of the sweetest people I've ever met in my life. I will come back there specifically to see her.
Business
6/10
Pleasant
02 Jan 2025
Linda
The elevator wasn't working, it was noisy, and breakfast wasn't refilled.
Leisure Partner
6/10
Pleasant
07 Dec 2024
Lizbeth
The staff was excellent & was able to work with me to better fit my pets needs. The bed was not that comfy & noticed hair on the pillows. The microwave handle was broken. The curtains didn’t close all the way. Overall, It was okay for a one night stay, but would not stay here again.
Business Pet
10/10
Exceptional
03 Dec 2024
Brandi
Awesome customer service
Business
8/10
Excellent
11 Nov 2024
Linda
Lived up to it’s reputation
Leisure Partner
8/10
Excellent
10 Nov 2024
Aaron
This place was solid overall. Shower water pressure was amazing. The only downside was the fire alarm went off once at 7pm and then again at 7am the next morning. Just tedious since it took over a minute to turn off what were both false alarms.
Leisure Family_with_children
10/10
Exceptional
30 Aug 2024
Todd
Served our purpose in staying one night in the lake Norman/birkdake area but a bit expensive. Rooms dated but ok. USB ports next to bed didn’t work for me. A steep $100 fee for dogs accidentally double charged but front desk staff, who were super nice, took it off when notified.
Leisure Pet
6/10
Pleasant
26 Aug 2024
Trudy
Great staff and very friendly. Property is just old with loud AC made it difficult to sleep. Breakfast was nice and facility located in a great place.
6/10
Pleasant
26 May 2024
Timothy

Needs work

This is a disappointing Residence Inn. The room is damp from humidity. Sheets feel wet. A/C was turned off on arrival.
Kitchen cabinets were well worn.
Partner
10/10
Exceptional
21 Apr 2024
Verified traveler
Shower was broken in one of our rooms
Friends_and_family Family
10/10
Exceptional
11 Apr 2024
Julia
I am enjoying the luxury of having a wonderful place to stay and the room we have.
Friends_and_family Family
6/10
Pleasant
22 Mar 2024
Shawn
Location was easy to access local shopping.
Leisure Partner
6/10
Pleasant
10 Mar 2024
sharon

Not worth the money.

Not with $165 a night. Old, and a little beat. Kitchen and bathroom floor was sticky. Wouldn’t stay there again
Partner
10/10
Exceptional
09 Nov 2023
Valeria
The only issue that I had was there was no face soap at the sink. Fortunately, I had bought a bar with me
Business
10/10
Exceptional
08 Nov 2023
Mae Nichole
Convenient to my destination. I like the full kitchen option for the ease of making my own breakfast
Business Self
10/10
Exceptional
10 Apr 2023
Holly
Very nice and upscale area to stay
Leisure Family
10/10
Exceptional
08 Apr 2023
Robert

Good stay.

Smooth check in. Clean room. Nice area.
Friends_and_family Family
6/10
Pleasant
15 Jul 2022
Tarnish
The property is in a great location and very easy to find. The staff is friendly and breakfast was decent. The hotel exterior is in desperate need of pressure washing and maintenance. The hallways and elevator carpet/floors were very dirty and smelled bad. Our room was put together nicely, but very dirty and lacked preventative maintenance. It all presented itself as a hotel that was in need of an owner/management that cares. The door handles, doors, light fixtures, inside of toilets were very dirty. My family and I had to clean the room and spray the bedding and couch before we sat down and placed our items. I was very disappointed as this is not what I expected from Residences Inn.
Leisure Family
2/10
Poor
13 Jul 2022
Sheria
Dirtiest hotel we have stayed in - the room was not clean at all - after a stay here I ended up with a respiratory infection and I truly think it was from the room we stayed in -

The breakfast was fabulous though and Ms. Cynthia the cook was so helpful and welcoming. She made our morning great! She was the only good thing about staying here.
Leisure Family
8/10
Excellent
07 Jun 2022
Susan
Appreciated the closed off bedroom.
Leisure Family_with_children
10/10
Exceptional
23 May 2022
Henry
Good breakfast
Leisure Partner
10/10
Exceptional
20 Mar 2022
Mahaliah
We took a family trip..there are restaurants in close proximity and stores. All within two mins of the suites..urban air sports is in walking distance..great place for family trips..family of four fit perfect with plenty of space..very quiet and peaceful during resting hours..we were very pleased❤️ and would definitely come back to this location.
Leisure Family_with_children
2/10
Poor
19 Feb 2022
Bryan

One star property in a 5 star neighborhood

Room was gross. Ripped carpeting, kitchen cabinets falling apart, cigarette butts everywhere at the entrances. This is in a ver upscale are but the property is not being maintained. Payed top dollar and got the minimum. Breakfast was ok, not worth the money. Stay somewhere else
Friends_and_family Family
10/10
Exceptional
19 Feb 2022
Andrea

Affordable safe

Decent stay, safe and nice area. Walking distance to my office.
Business
8/10
Excellent
03 Jan 2022
Georgia
King suite was a great room. Bed very comfy. Hotel convenient to I77 but far enough away to be in a quiet location. Close to TONS of shopping & restaurants.
Leisure Partner
10/10
Exceptional
12 Dec 2021
Michael
Property was clean, bathroom could use minor maintenance nothing terrible. The area is great because of all the shops and dining options available m. This is our second time staying at this property m, would stay there again.
Leisure Partner
10/10
Exceptional
11 Dec 2021
Maria
Pleasant stay, staff was friendly and helpful always even late night.
Friends_and_family Family
6/10
Pleasant
29 Oct 2021
Jesse
It was quiet for the most part. Easy parking, friendly staff, accommodating of last minute changes to itineraries and somewhat informative of the area.
Leisure Partner
6/10
Pleasant
05 Sep 2021
JOHN
The a/c unit was loud and made the bed vibrate. (Sometimes a plus but not when you are trying to sleep.
Leisure Family
8/10
Excellent
22 Aug 2021
Verified traveler
It needs to be updated. Carpet ripped. Couch stained, cheap and uncomfortable. The closet was broken, drawers broken. Loved the bed, cleaning service once a week but didn't vacuum. Loved having a kitchen. Pool needs cleaning, grill caught on fire. Needs cleaning. Basically the place needs an overhaul.
Leisure Family_with_children
10/10
Exceptional
20 Aug 2021
Verified traveler
After a long day of traveling, it was nice to experience friendly staff, eas py check in and a clean room. Very satisfied!
Business Self
2/10
Poor
18 Jul 2021
Verified traveler
I posted a Google review as well on the Marriott property direct. My complaint was about excessive noise from air handler in closet inside my room (locked). Mold smell when air was running, water stains on ceiling. Stop giving this room out. (Rm 224). Terrible experience @ a high price
Leisure Partner
10/10
Exceptional
08 Jul 2021
Verified traveler
Nice, convenient to dining and shopping.
Business Self
6/10
Pleasant
26 May 2021
Verified traveler
The area and location was beautiful. In the room the carpet was frayed and there was spider webs and the jacuzzi was broken. The grab and go breakfast was very limited.
Business_and_leisure Partner
10/10
Exceptional
20 Mar 2021
Patrick
A bit confusing to find the main lobby, but a great stay overall.
Business
2/10
Poor
31 Dec 2020
Tarek
Bed sheets had women makeup stains and bed wax dirty had to purchase and use own sheets to sleep on
Business Partner
6/10
Pleasant
01 Dec 2020
Barbara

Average

Average hotel. Toilet was clogged and when the front desk was told she stated she would have maintenance look at it tomorrow. Had to use bathroom on first floor when having to have a bm. (We were on the 3rd floor) Had to call the next day and they came right up and fixed it. Nice outdoor firepit area. Only problem was it didn't work. Room was very nice but had to search down room cleaning cart to get more toilet paper, coffee, sugar, ect. Only clean rooms one day a week. Would have been an excellant stay if not for all the simple problems we had.
Friends_and_family Family
10/10
Exceptional
10 Oct 2020
Saleh
Very good place nice service
Friends_and_family Family
4/10
Poor
16 Aug 2020
Nick

To high and to many animals

The staff here is amazing! However they allow pets and the stench is awful. I had to light candles and keep the air set low. I could hear dogs barking in the middle of the night. The people above me decided to have a party over in the morning and I had work the next day.
Business
10/10
Exceptional
08 Mar 2020
Verified traveler
The location and the friendliness of staff
The rooms are nice
Leisure Family
10/10
Exceptional
20 Feb 2020
Verified traveler
Very clean, rooms are a great size, staff are super friendly.
Business Self
6/10
Pleasant
21 Dec 2019
Verified traveler
Good location, but showing some age and the common areas (halls, elevators) were very dirty
Friends_and_family Partner
6/10
Pleasant
25 Nov 2019
Matthew

Good enough for an overnight.

Good location, good service, however room was in a bit of disrepair. Toilet valves super noisy and woke everyone up at night. Thermostat did not regulate temperature, only full blast heat or “off” which was actually cooling.
Friends_and_family Family
8/10
Excellent
28 Oct 2019
Verified traveler

Lake Norman Stay

We enjoyed the hotel, but the fridge made so much noise we could barely sleep. The room was clean and comfortable.
Partner
10/10
Exceptional
25 Aug 2019
Nancy

Excellent place to stay!

Fantastic service. Comfortable bed and room with a large work desk, a full kitchen with a breakfast bar to sit at. Great water pressure in shower. Kids used pool, hot tub, and basketball court. Small store area for snacks, medicines, drinks, wine, etc. Social hour on Tuesday night with wine and dinner. Nice morning breakfast. Quiet area. Quick drive down the road to Davidson College. Birkdale Village nearby..very nice shopping and eating area. Would stay here again
Family
8/10
Excellent
25 Jul 2019
Verified traveler
A nice, clean, spacious room. Very friendly staff and a quiet location in general.
Business Self
10/10
Exceptional
08 Jul 2019
Kathy
It was as if a small home, with great amenities and super service. The market place was a great addition.
Friends_and_family Family
8/10
Excellent
21 Jan 2019
Verified traveler
We had pretty much gotten a full day stay, compared to the past stay at places, where we had to check in about 4.
Leisure Family
10/10
Exceptional
30 Dec 2018
Verified traveler
Clean, new and well maintained. Nice showers with good water pressure. Very comfortable beds. Excellent value.
Friends_and_family Family_with_children
8/10
Excellent
26 Nov 2018
Chris
Good location
10/10
Exceptional
16 Oct 2018
Annie
Stayed in a Two bedroom Suite with In-laws. Great to have separation yet be together and have a little living space to hang in.
4/10
Poor
03 Oct 2018
James

Old & dirty but very nice staff

Old, dirty hotel, needs some serious renovations.
Family
10/10
Exceptional
27 Aug 2018
Verified traveler

Always a good experience.

Everything was great!
8/10
Excellent
25 Aug 2018
David

Hides in plain site

Front desk was able to suggest many local places for dinner and were knowledgeable about the area! This hotel hides in plain site and you can miss it easily! Clean rooms, the only negative, my wife said the bed was too firm! I slept fine!
Partner

Location & surroundings

Residence Inn Charlotte Lake Norman
16830 Kenton Drive, Huntersville, United States

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Residence Inn Charlotte Lake Norman

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