Name: Comfort Suites Lake Norman - Huntersville
Address: 14510 Boulder Park Drive, Huntersville, 28078, US

4/10

Poor

25 Jul 2026

Sherita

The hotel itself was nice but the front desk the second day was nasty. I told our refrigerator was broken he said we'll you leaving tomorrow. I said so my stuff suppose to be hot he never responded and didn't help us.

8/10

Excellent

25 Jul 2026

lorraine

Breakfast layout was not good. Very basic options for breakfast. Room was nice size. Clean room. No sheets for the pull out couch.

6/10

Pleasant

24 Jul 2026

Jesse

Need to remove the outdated sofas. Clean the curtains stain removers

10/10

Exceptional

21 Jul 2026

Tarsenna

The stay was great the accommodations were wonderful and the kids enjoyed the pool.

Family_with_children

4/10

Poor

20 Jul 2026

Mariella

We used the microwave and the power went out in our room

Partner

4/10

Poor

20 Jul 2026

Lisa

Staff was rude in that he did not say hello, asked for ID etc, in clipped sentences without a ‘please’ or ‘thank you’. We had to wait for our room 35 minutes paste check in time with no explanation or apology until we asked what was going on after it got really long.
Couch in room was really dirty and stained and the woodwork was sticky and fingerprinted. 2nd evening our room key had been deactivated so, after hauling up heavy bags, we had to go back down to the desk.

Partner

10/10

Exceptional

20 Jul 2026

Willis

Amazing comfortable breakfast was good nice staff

8/10

Excellent

19 Jul 2026

Abdullah

Good

6/10

Pleasant

18 Jul 2026

LAJOY

The property needs some upgrades. The couch was very worn down. The hallway had an awful odor.

Friends

2/10

Poor

16 Jul 2026

Sue

The room was not fit for guests. Broken frig, electric next to the bed not working, clogged sink, no conditioner and tissues and coffee cups missing for morning coffee. They fixed nothing during our stay.

Partner

10/10

Exceptional

16 Jul 2026

Bryan

Had a nice stay with my lady

Partner

8/10

Excellent

14 Jul 2026

Long

Air Conditioning works & clean place

Self

6/10

Pleasant

13 Jul 2026

Wilber

Todo está bien lo único es que sólo agua caliente ay en las duchas

Partner

6/10

Pleasant

13 Jul 2026

Awas

We stayed here for one night while passing through Charlotte, and it served its purpose as a place to sleep. It’s a decent, average hotel that’s fine if you just need somewhere to crash overnight, but I personally wouldn’t choose it for a longer stay.

The room showed quite a bit of wear and tear, and the pullout sofa mattress had visible stains, which was disappointing. There was also a noticeable musty odor in the room that never really went away.

On the positive side, the complimentary breakfast was good and pretty much what you’d expect from similar hotels—fresh, well-stocked, and a nice way to start the day. The staff were pleasant, and check-in was straightforward.

Overall, it’s an acceptable option for a quick overnight stop, but the rooms could definitely benefit from some updates and better maintenance.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Ronald

The beds were very comfortable and the rooms were clean. The breakfast was good but typical.

Partner

10/10

Exceptional

09 Jul 2026

Noemi

Todo muy bien, solo que el baño no tiene extractor y se encierra el humo de la regadera.

Family

10/10

Exceptional

09 Jul 2026

Laura

The only issue that I noticed was that the breakfast buffet did not have non pork options. Not everyone eats pork sausage/bacon. It would have been nice to have an option.

Self

6/10

Pleasant

06 Jul 2026

Derek

The price is right! I haven’t spent $110 on a room in 20 years so the price was really good. Happy and sad it’s an old building. Rugs are worn out smell the big musty or like it used to be a cigarette room we had a handicap room that was huge. I think if you’re on a budget it’s a great place to stay. Fortunately, I’m not on a budget so I don’t think I’d stay there again but again it’s not terrible. Just old

10/10

Exceptional

06 Jul 2026

Deborah

The hotel was nice the room was clean only thing that I didn't like is that the pool was to cold to enjoy

Family_with_children

2/10

Poor

02 Jul 2026

Sabin

The room was very messy and hairs all over the bed. They didn’t even clean the room before checking in. The frontdesk staff are miserable.

Partner

10/10

Exceptional

30 Jun 2026

Laddie

Everything was great

Self

10/10

Exceptional

26 Jun 2026

Michelle D

Excellent presentation

10/10

Exceptional

25 Jun 2026

Susan

Everything was great. We will stay there again.

Partner

6/10

Pleasant

23 Jun 2026

Tony

Been staying here for awhile for trips to Charlotte metro area. The Comfort Suites has changed ownership and now is a homeless shelter. Now trying to judge people but it’s who I saw eating at breakfast. We will not be staying here any more.

Family

10/10

Exceptional

20 Jun 2026

michael

The room was clean and very spacious. We had our dogs with us and they were comfortable. Great stay and had plenty of food and activities in the area.

Pet

10/10

Exceptional

19 Jun 2026

Gene

For the price we

6/10

Pleasant

19 Jun 2026

Anna

First room the toilet didn’t work and then they tried to move me to the 4th floor which was under construction. Overall not a great experience.

Self

8/10

Excellent

16 Jun 2026

Robert

Same breakfast every day

6/10

Pleasant

16 Jun 2026

Carla

The cover for the AC fell off and remained off for the rest of our stay.

Partner

8/10

Excellent

14 Jun 2026

Angela

Short visit stay, close to everything. Would definitely recommend

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Kristen

Cleaner than some some hotels i stayed at, especially the bathrooms, but the curtains and couches could use a good go over. The pool is tiny and there is no longer a hot tub, the gym is basically just a treadmill and tiny. Staff was helpful at first, the lady who helped us check in was great! The night time guy was difficult when we needed to get sheets for the pull out bed, strange they didn't have them in the room already as well. Coffee was not good. The hotel was easy to sleep in if that is all you need

Friends_and_family Family

2/10

Poor

01 Jun 2026

Mani

It is a terrible stay, no cleaning, no housekeeping, all are bluffing. We stayed 3 days, no cleaning at all, no proper response from the staff.

Family_with_children

8/10

Excellent

01 Jun 2026

Mervis

The facility was ok, we stayed 4 days. The hotel staff cleaned our room on day number 4

Friends_and_family Family

6/10

Pleasant

30 May 2026

Carlos

Not much

Family

10/10

Exceptional

29 May 2026

Jeffery

The room was clean and had lots of room easy to get too and the staff was very helpful and friendly I recommend this place

Family

8/10

Excellent

25 May 2026

Diana

The room was very clean, house cleaning was very helpful, breakfast was ok the same thing everyday but the muffins were good.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Baylee

Well air conditioned, clean room in a great part of town.

Partner

4/10

Poor

25 May 2026

Jennifer

The rooms and hallways had not been vacuumed in quite awhile, there was lingering debris. In our room I found a plastic broken fork and a pop bottle cap that was on the edge as if they just shoved it under there, but not far enough as I stepped on it. We also questioned if they had even changed the sheets.Also we had a dnd sign on our door, they then entered the room without us being there. Left a extra blanket and pillow which I had asked and received the night before. Did not make the bed or take out the trash. When we just checked in and made it to our room, house keeping was knocking within 10 mins saying they thought that room was vacant until Monday.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Tetsuya

?

Partner

8/10

Excellent

22 May 2026

Cecily

Room was clean, stay was convenient, check in was easy, and breakfast was ok.

10/10

Exceptional

15 May 2026

Rachel

The Staff was so helpful when we arrived. Courteous, pleasant and kind. After a long drive walking in to a welcoming smile and a “we have been expecting you” was the icing on the cake”.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Marvin

Bien

Partner

10/10

Exceptional

11 May 2026

Sharon

Hotel was really nice and clean enjoyed my stay

Friends_and_family Friends

6/10

Pleasant

09 May 2026

Kayla

The rooms were clean enough for one nights stay but it was very clear that the furniture needed to be wiped down. The pull out bed was terrible and desperately needs a new mattress. Breakfast was ok but I've definitely had better continental breakfasts at other hotels.

Family_with_children

8/10

Excellent

04 May 2026

Paul

My stay there was very relaxing

Self

10/10

Exceptional

04 May 2026

Jessica

Comfortable and affordable

Friends_and_family Family

10/10

Exceptional

02 May 2026

Diana

Bed was very comfortable. Breakfast was kept fresh and warm. Staff was friendly. Will stay again

Partner

8/10

Excellent

30 Apr 2026

Rafael

The carpet in our room was quite dirty and stained. Recommend removing it from all the rooms and replace with tile or a luxury vinyl plank-type of product. Otherwise, the common areas were very nice and hotel was in a great location.

Partner

6/10

Pleasant

27 Apr 2026

Jennifer

The breakfast was great

10/10

Exceptional

24 Apr 2026

Dianne

Breakfast was plentiful in selection. Rooms were clean. Linens were plentiful.

Pet

10/10

Exceptional

21 Apr 2026

Patrick

Very good

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Amy

Workout area had 4 pieces of equipment and 2 were broken no free weights. Our Room had odor when ac unit turned on.
Bed was VERY comfortable! Staff with check in/out were pleasant and professional!

Partner

10/10

Exceptional

20 Apr 2026

John

Very nice stay, room was clean.

Partner

10/10

Exceptional

19 Apr 2026

Alan

Checked in around 1am. Janet was awesome.

Family_with_children

4/10

Poor

12 Apr 2026

Renee

Filthy hotel. TV remote didn’t work. The refrigerator and microwave had a bad power strip therefore no electricity to the items. Maintenance leaves before check-in. Luckily got a new power strip. Beer bottles in stairway and throughout the parking lot. No locks on outside doors. Not a place to feel safe.

Pet

8/10

Excellent

11 Apr 2026

Guy

Les déjeuner sont très bon

Partner

4/10

Poor

09 Apr 2026

Alexander

The rooms were “ok” and the amenities were acceptable. This was a quick stop for sleep on our drive to Florida and the cheapest hotel in the area with an indoor pool for our kids so I didn’t expect much. What I cannot let slide is how rudely I was treated and disrespected by Shelly the night attendant at the front desk. She was not at the desk when we came in, no sign out about being back soon, I called the hotel number and no answer. My kids were falling asleep in lobby while we were waiting to check in. I was loudly calling for help and peeked into the office to make sure there wasn’t a medical emergency. That’s when Shelley threw open a back door and started yelling at me in front of my family that I had no right to be behind the desk and she had only been gone 2 minutes (check security cameras, this is a lie). No apology, no admitting she should have put a sign up saying she’d be right back. She also snapped at my wife who was holding our sleeping 3 yr old in her arms.

Family_with_children

10/10

Exceptional

07 Apr 2026

Aaron

Best hotel in the Area the food was great the staff was very nice and welcoming and the stay was so comfortable and relaxing. Ill definitely will stay and i highly recommend. ^^

Self

10/10

Exceptional

06 Apr 2026

Justin

Breakfast was solid, room was good - everything met expectations

Family_with_children

6/10

Pleasant

31 Mar 2026

Carla

Breakfast was of poor quality. Staff had a hard time keeping up with coffee or anything, and there were not a lot of people there. The heat/AC in Rm 211 worked well, but the entire cover fell off. It is so close to one side of the king bed, that it probably gets bumped a lot. In reality that bed should have been placed in the other half of the room where the sofa is, so there is more space around the bed. However, the bed pillows and the towels were great!
The male receptionist has an attitude issue. Never smiled. Gave information so quickly it was hard to decipher. The

6/10

Pleasant

29 Mar 2026

Stephanie

Woman there for check-in late at night was nice but seemed overwhelmed. Told us there was no blanket for the pull out which we needed (that’s we booked the room). All the floors were wet , visible water throughout the downstairs with no signage. Breakfast was fine but not excellent as others reviewed. No healthy options really. Biscuits and gravy, eggs, sausage waffles and sugar cereal. Oatmeal was the high sugar variety in packets. If you need a hair dryer bring your own. The one on the wall was the eorst. Pool could probably be cleaned.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Susan

I stayed at this hotel about 7 years ago and it was in great shape. Since then, it has not been well maintained and could stand to be cleaner. The breakfast was marginal at best. I would not stay here again.

10/10

Exceptional

22 Mar 2026

Michael

Bring back the spa.

2/10

Poor

21 Mar 2026

Brock

Poop stains on sheets

10/10

Exceptional

18 Mar 2026

David

Clean, comfortable and very spacious rooms. Staff were very friendly and they provide a lovely breakfast! Would definitely stay here again!!

Family

8/10

Excellent

15 Mar 2026

Brian

Clean rooms very nice beds comfortable

Family_with_children

10/10

Exceptional

11 Mar 2026

Laura

Nice small hotel with secure entry and free breakfast.

Family

6/10

Pleasant

08 Mar 2026

Kristie

The pool was dirty. There were people
in the parking drinking and getting high.

Family

10/10

Exceptional

03 Mar 2026

Rasheed

Yes everything was awesome n great services n people

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Christian

Good experience

10/10

Exceptional

02 Mar 2026

Garry

The room was very spacious and the bed so comfortable you won’t want to leave it. The room was extremely clean and comfortable. Quiet area. Great for resting after being on the road for a while. Highly recommend this location

Partner

4/10

Poor

01 Mar 2026

Denise

Room surfaces were not clean, there was crumbs, drink rings and something splashed over it.
The Bed & bathroom were clean.
Trash cans around property and in halls were overflowing. One elevator out of service.
Breakfast was not refreshed appropriately as well as messy and over full trash cans

Family_with_children

2/10

Poor

01 Mar 2026

VINU

We stayed in room #210 on February 28 th and we checked in late on our way to Miami. This room absolutely ruined our first night of vacation. At the very moment we entered the room there is strong smell of cigarettes and some other bad smells mixed with smoke!!!
It felt like suffocating and we had two kids with us all tired and exhausted with this horrible experience!!!Also the sofa bed was filthy with the ashes and some other white stuff which was not cleaned at all.
Also we don’t think the room cleaned since there are pieces of orange peels and m&m candy pieces laying on the floor when we entered there.
The only mistake we made was we didn’t ask for the room to get changed which the manager on duty said we should have done it and they would be able to get it done when we complained it about the next morning!!!
We booked the stay with Expedia after seeing 8.2 ratings!!!
Anyway we don’t recommend this one to anyone!!!!Really disappointed

Family_with_children

8/10

Excellent

01 Mar 2026

Christian

Pool was a little cold but kids enjoyed it!

Family_with_children

6/10

Pleasant

26 Feb 2026

Ms. K

The room was cleaned. The only complaint was that they have long stays and they allow those with animals to deificate near the entrance of the hotel.

10/10

Exceptional

22 Feb 2026

Joy

The staff was great and the room was very spacious and comfortable. The breakfast was lacking a little though.

Friends_and_family Friends

6/10

Pleasant

22 Feb 2026

Trevor

Their heated indoor pool was the coldest pool I've. Ever been in. We picked between this hotel and another that both had pools for the kids and this was unfortunately a disappointment. It was like an ice plunge and the floor was extremely slick. The breakfast and the room was good though.

Family_with_children

4/10

Poor

22 Feb 2026

Robert

Generally dirty, trash overflowing outside. Breakfast area not clean

10/10

Exceptional

21 Feb 2026

Anthony

Had a quiet, comfortable nights sleep. Recommended.

Self

10/10

Exceptional

21 Feb 2026

Linda

The lobby and room were clean and bright. The breakfast was just okay. There was no milk left for cereal and some was spilled and there was no one going around cleaning up spills and tables.

Partner

8/10

Excellent

17 Feb 2026

Nancy

Room was clean, night staff was super friendly & helpful. Would definitely recommend staying here.

Family_with_children

2/10

Poor

17 Feb 2026

Raghu

The rooms were nasty, not cleaned, bed sheets not washed and stains on them. Found hair strands near telephone. I changed 3 rooms that night and it’s the same story in all of them. It was almost midnight and couldn't move to another hotel. So, stayed there for a night and checked out.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Danielle

The room was nasty. There were stains on the floor, shower curtains and bed skirts. It also smelled like cat pee in our room.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Jordan

Great amenities. Amazing breakfast! They best coffee. Clean and quiet. I will definitely be back.

Leisure Partner

4/10

Poor

14 Feb 2026

Kim

The reason we chose this place is because they listed a deep soaking tub in the bathroom. They do not have them in any of the rooms. Very disappointed

Leisure

10/10

Exceptional

12 Feb 2026

Darrell

Everything was clean and the breakfast was really good!

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

GLENN

Room was clean and bed comfortable. Heat unit was very loud. Heat in pool was not working. Had to wait 10 minutes for someone to come to the front desk on check in. Breakfast was normal hotel breakfast

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Robert

Room was nice, clean and quiet. Breakfast was good

10/10

Exceptional

25 Jan 2026

Jennifer

Everything was GREAT!!

10/10

Exceptional

21 Jan 2026

Ed

great room and comfort

Leisure Partner

8/10

Excellent

17 Jan 2026

Jimmy

Food was cold

Leisure Family

6/10

Pleasant

13 Jan 2026

Zenaida

The room was in fair condition. After wiping down all surfaces, I discovered counters as well as the toilet did not have proper cleaning. The room did have a smell upon arrival. Other than the cleanliness, the hotel was quiet which I liked. Loved the complimentary breakfast.

10/10

Exceptional

11 Jan 2026

William

Traveling and stayed one night. Chose this hotel due to positive reviews from other previous travelers. It was clean, comfortable, and staff: friendly and helpful. The bed had a topper, and the pillows were well put together, which made for a great night sleep. The breakfast buffet was well maintained and had an attendant who actively inquired if there was anything they could do for us. When we checked in, the desk clerk helped us locate a good restaurant that we had read about online, something he took the initiative to do without our asking.

Would recommend this property to others. Have marked it in our book so fully intend to stay again.

Leisure Family

10/10

Exceptional

06 Jan 2026

Kisbely

Excelente servicio y precio

4/10

Poor

01 Jan 2026

OFER

I read the reviews and was quite surprised that no one talked about the hallway smell on the 3rd floor. Maybe no one got a room there??? Besides me…

The front desk check in was great.

We were given a room on the 3rd floor, from the 3rd floor elevator area to the hallway until the room there is a horrible smell throughout, smells like vomit mixed with something disgusting and you can’t avoid the smell throughout the hallway. You don’t smell it in the room which was a huge relief.
The room is spacious and seems to be clean.
The breakfast was mediocre at best and really on the lower end compare to other hotels we stayed in, like holiday inn, hampton inn, drury, etc’.
The floors, carpets looks very rundown and chair and tables in the breakfast area are extremely rundown.
The hotel was ok for one night, but the family voted to avoid this hotel in the future travel and we travel on yearly basis.
The area around the hotel was little dark, but the parking area was with satisfactory lighting if you come with car.
Unfortunately because of the severe vomit smells and the dirty hallway and rundown look and feel all around we will not go there again.
The owner should seriously consider investing in some maintenance and repair…

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Lanica

Great stay as usual.. Great night shift front desk clerk, very friendly manager!

Self

10/10

Exceptional

24 Dec 2025

Harry

Room was clean breakfast good

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Karen

At check in and thru our entire stay Bryan was amazing! He was friendly, accommodating and even brought us extra blankets . He is a perfect person to have at the front desk makes the guest feel very welcome. Our room however was not very clean , the people before us must have a small child that spilt stuff all over the comforters and what we believe were boogers smeared on them and trail mix was everywhere under tables, on the side of the beds, in the Ac unit. The door between the bedroom and living area was filthy and some sort of food mixture at toddler heighth all over it. My grandson is very allergic to peanuts and our dogs found the trail mix right away so we had to spend a few minutes picking it up from all places it was spilt and had to clean the door off.
Our main concern was the dirty used comforters. We watched house keeping bring sheets in but never did they bring new comforters.
Bryan came to the rescue and brought us additional blankets and new clean comforters.
Breakfast was fresh, good and had a great variety.

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

amber

It was just a quick stop to sleep, however the hotel was clean, Brain at the front deak was helpful, and the breakfast and Helen were amazing.

8/10

Excellent

09 Dec 2025

Christina

Great clean room, wonderful front desk staff. The second floor hallways smelled very, very terrible. Thank goodness it didn’t permeate into the room.

Business_and_leisure Partner