Comfort Inn & Suites Lake Norman

10/10

Exceptional

02 Jun 2026

sharon

I was pleasantly surprised. The staff was friendly and helpful from the check in staff to the food and beverage staff. Ivette and the cook really made my stay over the top pleasant. I will be back again and tell my family and friends

Partner

8/10

Excellent

01 Jun 2026

Jerraine

Water and bathroom amenities need to be provided every day stayed.

Friends_and_family Friends

8/10

Excellent

31 May 2026

Carline

The room was clean, kind of small for over $300. There was no parking, only street parking, which is hard to find.

Partner

2/10

Poor

30 May 2026

Alexander

Don't rely on advertised shuttle to airport. We reserved their shuttle for 6am. When we showed up at exactly 6am the shuttle was already gone. We had to pay for Lift to get to the airport.

Family

6/10

Pleasant

29 May 2026

sarah

The breakfast was delicious. Staff was helpful. Stay was lovely, outside of finding a bedbug in our room on day 2. We did inform staff who kinda brushed it off by saying how clean their hotel is.

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Cristina

Habitación limpia y grande

Family

10/10

Exceptional

28 May 2026

Sunita

This hotel was excellent and really close to the airport and it was very clean and we really enjoyed our stay here😊

Family_with_children

10/10

Exceptional

28 May 2026

Caren

Very close to airport, free convenient shuttle to and from airport. Our flight was very early, before breakfast was served, so they made us a breakfast to go bag. That was very nice.

Partner

6/10

Pleasant

27 May 2026

Miranda

Close to the airport, helpful staff, clean room. But I did also book this hotel because there was supposed to be regular shuttles to the airport included. Our shuttle we RSVP’ed for never arrived and we ended up having to take an Uber.

Partner

10/10

Exceptional

27 May 2026

Allan

Staff were helpful and quick to give us our room keys. Rooms were clean. Free breakfast had a lot of variety.

Partner

10/10

Exceptional

25 May 2026

Devdatt

Good breakfast and availability of shuttle service to the airport

Family

2/10

Poor

25 May 2026

David

We arrived at close to 1 AM following a long flight from Rome to JFK. Upon arrival we were told our rooms were not available due to some kind of HVAC issue. We were not alerted to any issue prior to standing at the front desk. We had navigated the train and taken an Uber to get to the hotel, only to be told they were \"trying to find something else for us in the area\" There were others already waiting in the same predicament and upon a quick search there was nothing available nearby.

We ultimately walked through the rain at 1:30AM to pick up our cars at the (unaffiliated) reserved lot half a mile away, and drove home that night. The intention of the stay was to get some sleep before a 6 hour drive after being awake for 24+ hours but that was not an option.

Would not recommend doing any business with this hotel. Things happen, but the lack of communication was inexcusable and unnecessary. The person at the desk was clearly overwhelmed and said she was not getting any help from management, which speaks volumes.

Family

6/10

Pleasant

25 May 2026

Joan

The location of our room was unusual. We were located on the first floor in the hall with housekeeping. Maid carts were lining the wall where our room was located. Workers began arriving at 5:35 am. They were very loud and very active getting ready for the day. It was not a good location for a guest room

Family

8/10

Excellent

24 May 2026

Sandra L

The staff members were good especially the cooks, bar attendant and waffle maker. The day manager was very friendly. The food was ok. I just like bacon better than sausage. Their chicken wings were very good.

Housekeeping fell very short. Our room was not cleaned the entire stay. The bathroom was cleaned only on the last day before our departure. We only got cleaned towels when asked and only cleaned face cloths one day. The sheets were never changed. We spoke to the day manager and the front desk employee each day and nothing changed.

Other day cleaning our rooms daily and providing face cloths, our stay was ok.

Family

8/10

Excellent

24 May 2026

Hiawatha

The employees were very nice especially the bar attendant. The day manager and the cooks were very nice. Breakfast was good. Each waffle maker was excellent.

The only complaints were not cleaning our rooms daily and not having face towels after the second day. We didn’t get any cleaned face towels for the last 3 days. We complain about not having our room cleaned to the front desk and day manager. Only on the day before our departure that our bathroom was cleaned but we still did not get any face cloths/towels. We arrived on a Tuesday and left on that Saturday.

Family

10/10

Exceptional

23 May 2026

Mary

Great airport location with FREE breakfast

Friends_and_family Family

10/10

Exceptional

23 May 2026

hector

Everything look great except that they need to use some type of scent so smell better but older than that everything look great

10/10

Exceptional

23 May 2026

Jennifer

My stay here was lovely! Staff was exceedingly friendly, and my room was clean and tidy. The airport shuttle was seamless. I will say that my to go breakfast (since I left too early for their usual breakfast) left something to be desired. It consisted of a water bottle, packaged muffin and bagel. Still, I will absolutely stay here again before a JFK flight.

Self

8/10

Excellent

23 May 2026

Naum

Nothing special

Family

8/10

Excellent

22 May 2026

Margaret

The comfort Inn needs another airport shuttle. At check in, all slots were full through 9AM, which would have been too late for our flight. Had to Uber for $24.

Family

10/10

Exceptional

22 May 2026

Richard

Considerate staff and a very clean room

Self

2/10

Poor

21 May 2026

Alfonso

We booked a double room, but at check-in we were told, “take it or leave it,” because they only had a room with one bed available. That was very uncomfortable and not what we reserved.

8/10

Excellent

19 May 2026

dawn

Breakfast food just ok. Did not need to park. Shuttle was good.

Partner

2/10

Poor

19 May 2026

Larissa

While I was completely naked when I got out the shower there was a man trying to get in and undo my top lock with his hand and I had to scream

Family_with_children

8/10

Excellent

18 May 2026

Madhwa

Helpful front desk staff and good hot breakfast are great value for the money

Family

4/10

Poor

18 May 2026

Gabriela

The hotel is in front of the trash truck dump field. My mother is disabled and we were given a room on the first floor which i appreciated but the hallway was full of laundry carts impeding proper safe walkway for a disabled person and we were woken up with the loud noises of the cleaning crew loading the carts and moving them,

Family

8/10

Excellent

18 May 2026

Tim

The room was clean and the property is very close to the JFK airport which was a plus for us.

Family

10/10

Exceptional

17 May 2026

Jamari

The hotel was very clean, the rooms were nice and spacious.& the staff was phenomenal. The shuttle too and from the airport made things so smooth.

10/10

Exceptional

17 May 2026

Larry

The rooms were clean, the breakfast was very good and the shuttle service to the airport was prompt. Would stay here again.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Nathan

I only stayed one night and it was good. If you want to walk and get food forget it. Catch the bus and you can get food that way at the food court at the gas station.

Self

6/10

Pleasant

15 May 2026

STELLA

Air shuttle was a great service

Self

10/10

Exceptional

14 May 2026

Abril

Everyone was so helpful definitely recommend!

Family_with_children

10/10

Exceptional

14 May 2026

David

The hotel was not what we expected. It was priced as a budget hotel, but what we experienced it certainly wasn’t.
Although the room was quite small, it was modern, clean and very functional. The bathroom was modern, with a powerful shower, although it was quite puzzling that it didn’t provide shower gel and only a small bar of soap. The Kuerig coffee maker was very good and well received. The breakfast was adequate, but could be improved with better quality hot items.
The one downside was the view from the window and that coupled with the only parking available being in the streets around the property, that could be classed as a negative.
That being said the location is very convenient for JFK and the airport bus was a good option. I wouldn’t hesitate recommending this to others.

Partner

10/10

Exceptional

12 May 2026

Willard

Staff were unbelievably nice and helpful. There was a great feeling of belong and relaxing at the hotel. Would highly recommend!

Partner

6/10

Pleasant

12 May 2026

Jefyne

Transiting through JFK. It was okay slightly overpriced for what you get

Self

10/10

Exceptional

12 May 2026

Milagros

Meagan was excellent, knowledgeable and helpful!!! Thank you for making our stay a great experience!!!!!

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Tonya

Nice place for a quick stop over

10/10

Exceptional

11 May 2026

UTKURJON

👍

10/10

Exceptional

10 May 2026

Mireille

Everything was on point. I got thrown off by the special room w disability access. I was a by afraid to flood the room w the one level shower.

Self

10/10

Exceptional

09 May 2026

Angela

Loved the shuttle to and from the airport for a quick overnight stay. Quick check in. Did not participate in the breakfast.

Partner

10/10

Exceptional

09 May 2026

Kenneth

Good breakfast, the service was excellent.

6/10

Pleasant

09 May 2026

Pauline

The property was clean and well maintained, however I still cannot understand why I was placed in a wheelchair accessible room. If my stay was longer I would have requested a different room. The bathroom was shockingly different with no place for my toiletries. I was extremely unhappy.
Parking also poses a challenge.

Self

6/10

Pleasant

09 May 2026

Dymonde

n

Family

6/10

Pleasant

08 May 2026

Jonathan

Stayed May 6–7 2026 after returning from an international flight. The room itself was clean and functional, and the airport shuttle was convenient. However, the check-in experience felt disorganized, and the lobby was unusually loud late at night. After falling asleep around 1:30am, I was awakened at 2:30am by a prolonged loud conversation from the front desk/lobby area and could not return to sleep. For an airport hotel serving late arrivals and early departures, overnight quiet should be a priority. Overall, adequate but disappointing given the purpose of the stay.

Self

6/10

Pleasant

06 May 2026

Natalie

The shuttle, friendly staff and key card security was nice and the sheets were soft. However, the hotel feels old and smelled strongly of bug spray. The floor and tables at breakfast were tacky/sticky (not the fault of the attendant, she was wiping and cleaning). Need to invest and freshen up.

Self

8/10

Excellent

05 May 2026

nellia

Need to have more time to get to the airport by shuttle bus. There are 8 terminals and it may take up to 35-45 minutes to to the final terminal

Self

10/10

Exceptional

05 May 2026

Gopinath

Breakfast was good

Self

6/10

Pleasant

04 May 2026

Abby

Breakfast was what you expect nothing amazing but average. Washrooms on main floor needed attention. Very noisy with hearing doors opening all hours and street noise.

Friends

10/10

Exceptional

03 May 2026

Evan

Very friendly staff.

10/10

Exceptional

03 May 2026

Alicia

I enjoyed staying at this facility. The shuttle ran on time from the airport to the hotel. The room was clean! Very quiet at the appropriate times! Breakfast is served in the mornings and is a convenient bonus. The staff was very friendly, helpful, and professional!! I definitely recommend this hotel

Self

6/10

Pleasant

03 May 2026

Brenda

I like the place. I didn't like the shuttle service because it starts only at 5AM. How about guests whose flight is early like me? I need to book uber and didn't avail their shuttle.

Self

6/10

Pleasant

02 May 2026

Linda

The room was small, but clean. I asked for help with my luggage and was told they didn’t have anyone to help me. I explained that I had just been discharged from the hospital. The woman at the front desk asked a maintenance man to help me. The man was very nice and took my luggage to my room. There were lots of choices for breakfast. The food looked fresh and I saw a worker restocking the eggs and other hot foods. The shuttle was right outside the entrance to the hotel. It was an older van, but got us to the airport with no problems.

Self

8/10

Excellent

02 May 2026

Kenda

Lady staff was amazing

Friends

10/10

Exceptional

01 May 2026

Robert

No breakfast. Early flight

Friends_and_family Family

10/10

Exceptional

01 May 2026

Gabriel

Clean room and very helpful staff. Airport shuttle very useful. Breakfast was not fancy but not bad - just enough for what was expected. Would stay again!

Partner

2/10

Poor

30 Apr 2026

Garry

The room was very noisy! Elevator noise on one side and street noise from cars and trucks from the windows. We could hear planes flying overhead. The window covering didn’t prevent light from coming in on both sides. Very cheap shades that got stuck every time we tried to close them.
We were woken up in the morning by a fire alarm!! It went off and continued very loudly. We had to evacuate the building before we could get fully dressed. It was cold outside. We waited for 20 minutes until 3 NYC fire department trucks came and 10 firefighters rushed in and soon found out it was a false alarm.
This was one of the worst hotels I have ever stayed at. It’s not soundproof and very rundown. It’s across the street from storage yard for trash trucks and snow removal equipment with mountains of debris and salt for snow melting!!

Partner

10/10

Exceptional

29 Apr 2026

Ruairi

Breakfast is very basic and as its finishing at 9am is mildly inconvenient for tourists but overall it is okay.

Family

4/10

Poor

28 Apr 2026

Joseph

They gave my room away so I had to be downgraded to a worse room. It was at least clean and comfortable which is more than I was expecting for a discount hotel near JFK. Breakfast was below average but good enough for one day.

Partner

10/10

Exceptional

28 Apr 2026

TruAnn

Unfortunately we had to leave at 4:45 am, so although I booked this hotel for the free shuttle, we were not able to use it. That was rather disappointing. I also heard someone else asking the same thing. I wish it was a 24 hour service. That would have been very helpful, or at least mention the times that the Shuttles run on the Hotels.com website. I didn't learn of the times until after I booked and then I couldn't cancel. I called to see if I could and was not allowed to.

Friends_and_family Family

4/10

Poor

28 Apr 2026

Mark

Although I walk with difficulty (using a cane) and was pulling a suitcase and carry-on, I was given room 128 -- the furthest away from the elevator.
The room itself was clean enough. But it was overheated and trying to adjust using the heat/AC controls gave no result.
The room also did not have a chair -- neither a recliner-type nor even a desk chair. I have never paid $220 for a motel room that didn't even have a chair, and I never will again.

10/10

Exceptional

28 Apr 2026

Sherina

Short stay, but staff was great, hotel was clean and room was comfortable. Only complaint were the loud guys outside our windows at 2am.... but not the hotel's fault, I know!

8/10

Excellent

27 Apr 2026

Rebecca

No on site parking. Staff was super friendly and helpful..

Self

10/10

Exceptional

22 Apr 2026

Kevin

Was good

4/10

Poor

21 Apr 2026

Joshua

Would not stay here again

Partner

4/10

Poor

20 Apr 2026

Ilene

I asked for clean towels twice and didn’t receive them. No parking available on site.

Self

6/10

Pleasant

20 Apr 2026

RAWLE

Cleann room

Friends

10/10

Exceptional

19 Apr 2026

Shannie May

The free shuttle and included breakfast make this hotel the place to stay when on a quick stopover at JFK. Well worth it!

Self

10/10

Exceptional

19 Apr 2026

Abu

yes

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Doris

Clean room . Has breakfast

Partner

8/10

Excellent

18 Apr 2026

Clive

I enjoyed the cleanliness of the property, for the average person they’re good options for breakfast, non for vegans. The location was great, but the view from the property was not the best looking at sanitation trucks and road salt mounds.

Self

2/10

Poor

18 Apr 2026

Michael

My flight was canceled and they didn't refund my reservation. I do not recommend this hotel or Expedia.

Family_with_children

10/10

Exceptional

17 Apr 2026

David

Great stay during a chaotic travel day!
After a wave of flight cancellations, the Comfort Inn JFK was exactly what we needed. Its close proximity to the airport and the convenient shuttle made the transition seamless.
The standout, however, was the staff. They were incredibly accommodating and managed to get us a very early check-in, which was a huge relief. Everyone we encountered was pleasant and genuinely helpful. Highly recommend if you’re looking for a stress-free stay near JFK!

Family_with_children

10/10

Exceptional

17 Apr 2026

JOEY

Room were clean. Staff especially Cassandra is very helpful. Air conditioning is good as well as the breakfast.

Self

10/10

Exceptional

17 Apr 2026

Erzsebet

Good breakfast and the airport shuttle was very convenient. Comfortable room. Public busy stop is right in front of the hotel. Great choice to access JFK.

Partner

10/10

Exceptional

16 Apr 2026

Beatrice

Breakfast was fresh and the room was clean.

Partner

8/10

Excellent

16 Apr 2026

gayatri

Great convenient n clean

Family

6/10

Pleasant

15 Apr 2026

heather

Great breakfast!

Family_with_children

8/10

Excellent

15 Apr 2026

Maja

Booked last minute as we had an unexpected layover in Jfk. Clean, comfortable and friendly staff. Couldn't have breakfast as we had an early morning start but hotel offered little take away bags with snacks instead which was nice. Will stay again.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Jean Luc Albert

It is always a pleasure to be here! I feel very comfortable here, the staff is very professional and the breakfast is very good

Self

8/10

Excellent

12 Apr 2026

Matilde

Breakfast was really good!

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Steven

Property is convenient to JFK, but that’s about it. Very limited food options, with delivery or uber being the only ones. They advertised a bar for drinks with snacks, there is a bar but it’s empty, no staff, no drinks, just an empty wall. Snacks available are mostly chips and sodas. Room was comfy and clean but the A/C was useless.

Self

4/10

Poor

11 Apr 2026

Sarah

Room was clean, lots of noise from outside, smelled marijuana in halls. Staff were friendly, and place was kept as best as possible. But not much you can do about the giant pile of dirt out front

Family_with_children

8/10

Excellent

11 Apr 2026

Vishal

The staff were very helpful and supportive.
The hotel is very clean and maintained.
The breakfast options were satisfactory however there is room for improvement in terms of its it being less processed based

Self

6/10

Pleasant

11 Apr 2026

Jamari

Room was clean. Breakfast wasnt bad for a hotel. However it makes no sense that the day i checked out the driver for the shuttle told me i needed to be a resident in irser to get a ride to the airport when i wasnt a resident when i got picked up from the airport.

Self

10/10

Exceptional

08 Apr 2026

Dana

Clean and nice room and nice staff and breakfast

Partner

6/10

Pleasant

07 Apr 2026

ALAN

Nice property. Clean, professional staff. However due to circumstances not under their control, they are right next to ongoing road/lot overnight construction. Made getting adequate sleep very difficult

Self

10/10

Exceptional

07 Apr 2026

Noah

For a cheaper night stay in New York, this hotel was perfect. The shuttle from the airport to the hotel was extremely convenient and saved us the high cost of other services. Also there is a bus station right outside the hotel, which for a longer ride, allowed my group to easily get to the subway station and travel from there. Only thing to consider is that there isn’t great food options close by, so plan on eating out before coming back!

Friends

8/10

Excellent

06 Apr 2026

Leslie

Located minutes from JFK

8/10

Excellent

06 Apr 2026

Hendrik

Well situated. The shuttle service to and from Jamaica and JFK on schedule.

10/10

Exceptional

06 Apr 2026

Tarmattie

The overall stay was very good.. would stay again next visit.

Partner

10/10

Exceptional

05 Apr 2026

rachael

After a horrible experience at LaGuardia airport with our flight to Disney cancelled and 2 very upset children we booked another flight for the next day out of JFK. Our flight didn’t get cancelled until midnight so we quickly booked a hotel room to sleep for a few hours. The receptionist at this property was AMAZING! She was so kind and had a bagged breakfast for us in the very early morning - I wish I got her name! She is the best!

Family_with_children

10/10

Exceptional

05 Apr 2026

Cintia

Clean, the staff very kind. Super convenient with the shuttle to the airport.

10/10

Exceptional

05 Apr 2026

Judith

Good to stay in clean place

8/10