Europa Inn & Suites

United States , Palm Springs - CA
DESERT HOT SPRINGS, 13475 Palm Dr
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100 reviews shown

2/10

Poor

25 May 2026

Joaquín

Not as nice as pictures on Hotel.com portray. The word scary come to mind while describing motel. We had item in the back of our truck but didn’t feel comfortable leaving tools overnight in truck. We took all tools out a put in room with us and the loaded them early morning and checked out. Beware of photos listed on hotel.com site.

Business

10/10

Exceptional

23 May 2026

Beverly

Love the staff, Love this place.

Partner

10/10

Exceptional

07 May 2026

Beverly

Staff was awesome.

Partner

4/10

Poor

21 Apr 2026

JOSIE

It was an ok room

Family_with_children

10/10

Exceptional

18 Apr 2026

ralph

Horrible WiFi but everything else was good. Stayed for Chella W1. No one in office upon 330pm arrival. Office person showed 10 minutes later saying “I don’t normally show until 4” yet check in time was noted at 3pm. The room had great AC and shower had hot water and drained fine, that’s all I really needed. Download a white noise track to your phone for sleeping at night cuz you will hear everything outside. Can’t beat the price for W1, paid $690 all in for THU-MON stay. Otherwise, cheapest option was $1200 to camp near the Polo Grounds. The Chella shuttle pass had pickup at Palm Springs Convention Center which was about 20min away from hotel. Overall, not bad option with Chella shuttle pickup/drop off at PS Conv Ctr, esp for price. Would likely return next year

Self

10/10

Exceptional

18 Apr 2026

Beverly

The stay was awesome

10/10

Exceptional

03 Apr 2026

Estela

Great air conditioning
Great refrigerator’s freezer. Good size short refrigerator.
Quiet evenings.
We are planning to return

Partner

4/10

Poor

11 Mar 2026

E Maria

HVAC unit had to be turned off because it was whining so loud, curtains had tears in it. If all you need is the least expensive place to sleep near the airport then this is it. The best feature is that it was clean. Rundown. I wouldn’t stay there again.

Partner

6/10

Pleasant

11 Mar 2026

Sandra

Was a kitchenette with broken handle on the refrigerator, old useless coffee maker with lukewarm coffee and no cutlery, pots or dishes. No garbage can soap, dish clothes or towels in kitchen. Hot water took 5 minutes running to obtain. Shower rod just sitting on top of frame. Fell off numerous times and only good thing was the beds were comfortable and the TV was up to date. Whole aesthetic was not very good at all. It is not a boutique Inn, it is an old motel.

Family

6/10

Pleasant

08 Mar 2026

sheree

The room was clean. Very old property. Next door to a shopping center. Homeless camped out there. Staff was ok. Only spoke with them when I checked in. Pictures are very deceptive!! Small fridge/freezer microwave and coffee machine. Limited parking. I wouldn’t stay there again.

Self

2/10

Poor

01 Mar 2026

Jessica

We couldnt check in no one was at front desk all night we ended up sleeping in our car with our child at the truck stop

Friends_and_family Family

2/10

Poor

28 Feb 2026

Monica

Staff was rude, room smelled like cigarette in a non smoking room, no toilet paper, hair on the towels

4/10

Poor

23 Feb 2026

Christine

I booked a king room with kitchenette. It even showed on the printed receipt from them. They put me in a queen room with a small fridge, no microwave, no tv remote and a broken bedside lamp that they would not swap out.

Self

2/10

Poor

23 Feb 2026

Sergio

We arrived on Saturday so we could not cancel reservation by Friday. The registration had security gates on the doors, not regular doors like most inns/suites/hotels. Registration area smelled like cleanser. At this point asked to see the room. Room smelled terrible. It was picked up but looked like not so nice things go on in there. In reservation we requested a queen bed, but the bed looked like a full size.

Partner

2/10

Poor

09 Feb 2026

Galina

This place is beyond neglected, the owners should be ashamed to even try to offer if for the travelers. Room is filthy, the vinyl wall tiles in the bathroom are peeling off, all cabinets are beat up, filthy, and way past their usable lifetime. Window screens are missing so it's not safe to open the windows to ventilate the horrible chlorine smell. The smoke detectors are missing and the base plates are hanging on their wiring. ...And this place refuses to even issue a refund so I can find a different place to stay. I had no choice but to just book another hotel, as it was impossible to stay there.

Leisure Self

10/10

Exceptional

08 Feb 2026

Leticia

Clean room, excellent staff

2/10

Poor

03 Feb 2026

Elizabeth

After waiting half an hour at 9pm for someone to arrive at the office, we got told we could stay in a room (room 3). Once we had unpacked and got into bed we got a knock on the door and were told we had to move rooms to room 8.
We went to room 8 where as soon as we opened the door, an awful, nauseating smell hit us. There was also a loud generator sound. There was no way we could stay in the room. We got told that there were no other rooms available and we would have to find somewhere else to stay and got no refund
As we left the room, the new occupants of room 3 went in, straight into the same bedding we had been in.

Partner

2/10

Poor

30 Jan 2026

Jesse

No running hot water.

Business Family

2/10

Poor

26 Jan 2026

Irene

This should not be called a hotel, inn or suite. It was horrible. The bed was the most disgusting bed ever paid for. We pulled back the blanket (that had cigarette holes) and huge dark hairs, dirt, yellow stains everywhere. It was gross. Gross. Never again.

Partner

2/10

Poor

28 Dec 2025

Cindy

Had to wait for someone to show up to check us in- you have to call them/text them
Bugs
Stained towels
Needed to ask for remote for tv
Then realizing tv remote didn’t have buttons to change tv - just a tv On button
Neighbors literally fighting (physically)
Felt unsafe
Didn’t spend the night- we left

Friends_and_family Family

2/10

Poor

27 Nov 2025

Eric

I sure do love to pull down the sheets on a bed to find multiple stains of various fluids and some cuts on them to boot, in addition to the bathroom door that does not fully close.

Leisure Family

2/10

Poor

09 Nov 2025

Lizette

This place was honestly not great. The Moment we entered our room we were hit with a cigarette type smell making us feel nauseous and honestly it was overwhelming. The bed was clean at first glance but then we start to move the comforters around and found stains and holes on the sheets. As we inspect the bed even more we found out that the bed was being held by 3 pieces of wood down the middle making it uncertain if we should sleep on it. The floor was dirty as there was food stains on the floor. The bathroom was clean but you could tell it was a little run down. As we were getting ready to leave, we looked up and saw there was smoker gunk on the ceiling which made us feel very uncomfortable staying there. We were only there for 30-45 minutes max. Overall not a great experience with the very little time we spent here.

Business Partner

4/10

Poor

19 Oct 2025

Sally

AC was noisy. Bathroom not clean. Sheets were dirty. Grounds were full of trash and weeds. I cancelled the last 2 nights.

Business_and_leisure

10/10

Exceptional

16 Oct 2025

Leticia

The air conditioner worked good

Leisure Partner

2/10

Poor

06 Oct 2025

Gerardo

The bed was stained and the room was super dirty! This hotel Europa since booked through Hotels.com will not give us a refund AT ALL!!!!

Shame on Hotels.com not providing us with a full refund of this disgusting motel!

DO NOT STAY HERE BEWARE OF USING HOTELS>COM WE HAVE HAD SO MANY ISSUES WITH HOTELS.COM WE ARE SUPPOSE TO BE HIGH LEVEL CUSTOMER FOR THEM......NOPE NOT HOW WE ARE BEING TREATED!

Business

8/10

Excellent

07 Sep 2025

Leticia

Called and no one answered

Leisure Partner

6/10

Pleasant

10 Aug 2025

Beverly

It was a comfortable stay suprisingly. Check in was quick and easy. I mean for a dhs spot id definitely stay again. And they refund your deposit literally instant. At least for me....

Partner

2/10

Poor

24 Jul 2025

Rebecca

Left at 10:30 pm the day of our stay. Felt unsafe in the surroundings!

4/10

Poor

17 Jul 2025

Verified traveler

I was so an happy becsuse the office was closed for check in and check out . The bed blankets and the floor was dirty. The area feel un secury

Friends_and_family Friends

8/10

Excellent

13 Jul 2025

Jaime

Great location, friendly staff.
The sinks facet is loose, the ac unit is too loud ( squeaky noise).
NO TOWELS!!!
THANK YOU GUYS.

10/10

Exceptional

10 Jul 2025

Mary

It's a budget hotel but I'll stay again. Great price. I like the rooms with the kitchen

Leisure

2/10

Poor

06 Jul 2025

Ashley

If you wanna get mugged stay here. The sheets were dirty. It was so disgusting.

2/10

Poor

16 Jun 2025

Susana

It was a lot of homeless so I didn’t stay

8/10

Excellent

04 Jun 2025

Gricelda

I like everything except that it only had one chair both outside and inside of the spa room and the tv control did not work or the lights did not work

2/10

Poor

26 May 2025

Michael

This place is fly

Room was infected with flies, had about 10 flies in our room

Partner

10/10

Exceptional

20 May 2025

Leticia

great staff

2/10

Poor

04 May 2025

rachel

The linens on the bed were stained, there was hair on the pillowcases and cigarette burns on the sheets. Asked the staff for new, clean linens, and those ones had blood stains on them.

Business Self

4/10

Poor

21 Apr 2025

Jonathon

The room was relatively clean. Bed linen was very clean. The major problem I had with the room, which I only came to realize afterwards, if that there is some kind of infestation in the room. The entire evening I didn't see one insect, but the next day it turned out I had bug bites all over my body. My guess is that it's coming from underneath the bed because the rest of the room looks pretty clean.

Leisure Friends

2/10

Poor

15 Apr 2025

Shawn

Not a happy customer

There was an odor of vomit in the room, there was blood on that blinds in that kitchen, the bed sheets had steins etc...... shower curtain was broken, door was rusted and dirty, lamps was taped up and not working, cracks on floor,

Business

4/10

Poor

23 Mar 2025

R Ricardo

Run down, funky motel. Room was clean & basic, but rough around the edges,smelling of smoke.. Water pressure was quite good and was the most redeeming quality, and bed was comfortable, but I wouldn’t stay here again based on that. Spring for a nicer place— you’ll be happier. I should’ve read the reviews before booking but I trusted Expedia that they would screen out places like this.i noticed that someone is boosting their rating by leaving several 10 star reviews without writing any comments, so their score is being inflated and not authentic.

Business_and_leisure Self

8/10

Excellent

23 Mar 2025

Wei

Cheap, but dirty.

Leisure Family

8/10

Excellent

22 Mar 2025

Linda

Skirting on bed shouldn't have been where it was. Get all tangled up getting out of bed. Fridge froze our pop. Room smelled bad. Had to open window to bare it.

Leisure Partner

8/10

Excellent

20 Mar 2025

Robert

Overall it was pretty good, but there is nothing in the kitchen to cook or eat with. No silverware, no plates, etc.

4/10

Poor

24 Feb 2025

Shasta

I read disturbing reviews but stubbornly chose this budget motel with low expectations. [See Yelp for more.] I was prepared for it to be less than pristine, tired and basic, and was determined to overlook any cosmetic issues as long as the sheets were clean. The sheets were clean but that's the ONLY generous thing I can say about the accommodations! Stayed 1 of 4 nights.

DIRTY and RUNDOWN. Sticky floors and tabletops (hopefully detergent residue but maybe not). The bathroom had a bathtub but no lower faucet to fill it; the shower head was caked with mineral deposits or worse. The kitchen countertop ledge had coffee grounds and other food accumulation--attracting flies, and nothing to clean it with (see below).

KITCHENETTE. Cupboards were bare. No utensils/ flatware/ dishes; no salt & pepper; no bottle opener. No dish soap, sponge, paper towels or dish rag. No dinette table or seating. No garbage can.

FURNISHINGS and STORAGE. No seating. Had to watch TV from bed; the 2 flimsy bar stools at the tiny \"desk\" were tall and backless. No closet; no drawers; no place to hang clothes or put items away, no luggage rack to elevate a suitcase.

UNSAFE. My room faced a side street; the public sidewalk is just steps away. All 4 windows were unlocked when I arrived. The door was knocked on by random passerbys--four different times between 5-8pm, and again at 7:30am.

SERVICE. Check-in (David) was pleasant and professional. Check-out charged 4 nights but I only stayed 1; credit issued.

Business_and_leisure Self

4/10

Poor

24 Feb 2025

Rosalia

was alot weird people on the front outside the hotel and we didn't feel save

4/10

Poor

17 Feb 2025

Verified traveler

Never again

There were cigarette burns on the sink in the bathroom, cigarette burn holes in the curtains, and stains on the sheets and the towels (although they did look washed clean, just stained). The towels were torn and had holes from wear and tear. The bed was pretty comfortable, but the sheets had stains that looked like they may have been blood. Homeless men were hanging around the property, and some of the other guests looked sketchy.

Self

6/10

Pleasant

21 Dec 2024

Oscar

The room was a little beat up , but bed was clean and comfortable ,(no bugs), property was a little dingy. Heater worked good. For the price , it was acceptable . I had a 2 night stay.

Business Self

4/10

Poor

07 Dec 2024

Jayme

Housekeeper didn't clean my room. When I asked for clean towels I was told I could only get two, and there were 4people in my room. The hotel smelled like marijuana, and people were smoking in their rooms, just sitting in the window blowing the smoke outside. A man knocked on my door around 1am with blood dripping from his face. It was a horrible experience.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2024

Leticia

Great place to stay, the staff is very pleasant

Leisure Partner

8/10

Excellent

18 Jul 2024

Caitlin

Staff were friendly. Budget motel. Perfect place to stop if youre heading to Joshua Tree for the day

Leisure Family

6/10

Pleasant

13 Jun 2024

AARON

Decent for the money... Just needed a spot the night.

Leisure

8/10

Excellent

11 Jun 2024

lawrence

slept like a baby

remodeled room with the most comfortable bed

Self

10/10

Exceptional

25 May 2024

Yury S

Good price

Leisure Partner

10/10

Exceptional

22 May 2024

Minerva

Great customer service

Leisure Family

10/10

Exceptional

16 May 2024

Minerva

Great customer service

Leisure

10/10

Exceptional

10 May 2024

Alondra

Great price for location and room! Comfortable and clean !

Friends_and_family Friends

10/10

Exceptional

10 May 2024

Carlos

Nice comfortable

AC was a little noisy, although everything else was nice cozy.if your passing through, check it out

Friends_and_family Family

8/10

Excellent

09 May 2024

Luis

The only thing that i did not like was the fact that
Their is 100 depoait that i wasnt aware of untill check in

Partner

4/10

Poor

22 Apr 2024

Kathleen

There was no one there for check in. We had to call a phone number and wait for someone to come to the property to give us our room. There were a lot of very odd people hanging around and walking through the property. We got a double bed when we paid for a queen. The room is very small and wierd. Would not recommend it and have no idea how this place could get such a high review.

Leisure Partner

2/10

Poor

14 Apr 2024

Laura

Price was reasonable, but the bed sheets were dirty, bed frame feet were metal and stuck out so you hit your toes, hot water in the shower took forever to warm up, vinyl tiles were peeling off the walls, and the room stunk so badly it was nauseating. The fridge was cool, though, and whoever folded the towels did a good job.

Leisure Family

2/10

Poor

28 Mar 2024

Debra

Old, dirty, nasty moldy smoking smell in room with windows that did not open. Stuffy and smelly

Leisure Partner

4/10

Poor

16 Mar 2024

Michael

The first noticeable deterrent was the odor when walking into the foyer of the dormitory room type set up. It immediately reminded me of an old musty gym or very dirty old bar. The stench of themust & old smoke was very evident. Upon entering the room, we noticed exposed wires in some of the electrical outlets with missing covers. The two very low quality night stand lamps did not work (or if yhe did, we never figured out how to turn them on). In the bathroom, the tile around the vanity had gaps around it exposing the floor below it and was filfthy IN the crevice. As we were assigned the closest room to the street, it was very noisy as well. We did not stay, leaving less than 5 hours after checking in. Would not recommend.

Leisure Partner

6/10

Pleasant

11 Oct 2023

Fay

We did like the location, cleanliness of the linens, and the beds were comfortable although squished into a small room, but all in all an acceptable spot. We didn't like the clogged drain in the shower, my husband pulled a wad of hair out so it would drain, yuck. We also didn't like there was no option for late check out, we had to leave at precisely 11am. They called our room at 10:50 and showed up at the door at 11:05am as we were finishing packing up. So when they say 11am check out, they really mean it.

Leisure Family

4/10

Poor

10 Oct 2023

Terry

Cold showers

No hot water the first 2 days, the room wasn’t serviced each day. Had to get fresh towels on our own.

Friends_and_family Family

2/10

Poor

14 Aug 2023

Abigail

very dirty, bedding damaged and dirty, floor had lots of grime and paint stains. Window were unlocked upon arrival.

Leisure Family

10/10

Exceptional

17 Jun 2023

Edmond

Good

Leisure Family

10/10

Exceptional

09 Jun 2023

Junior

Could be better

Leisure Family

10/10

Exceptional

29 May 2023

Kurt

My stay here at the motel was good thank you. The office personnel was very friendly and hospitable.

Friends_and_family Friends

4/10

Poor

28 May 2023

Juan

We have to ask front desk to change our bed sheets since they were stain with yellow spots and found some pubic hairs. Bed was so loose and not comfortable to rest.

Leisure Partner

2/10

Poor

19 May 2023

robert

Parking lot full of dangerous homeless people
Room smell like gasoline
Ugly surroundings and building

Business

10/10

Exceptional

17 May 2023

Robert

Good and inexpensive in sketchy area.

10/10

Exceptional

08 May 2023

Nancy

Relaxing place

This place was nice and cozy I will plan on coming back

Partner

8/10

Excellent

07 May 2023

Stephen

A peaceful night. Breakfast was fast. Thank you.

Leisure Self

10/10

Exceptional

02 May 2023

Leticia

Nice clean property and nice staff. Felt very safe there

Leisure Partner

8/10

Excellent

02 May 2023

Kristopher

Open spaces and big rooms

10/10

Exceptional

27 Apr 2023

Andrea

Great place to stay! Would stay again when in the

The stay was great. It was a nice quiet convenient location. The staff was amazing and friendly.

Friends_and_family Family

10/10

Exceptional

19 Apr 2023

Verified traveler

Good

The room smelled like old cigarettes, but overall was clean

Friends_and_family Family

10/10

Exceptional

11 Apr 2023

Jorge

Close to where we needed to be

Leisure Family

6/10

Pleasant

04 Apr 2023

Marshall

The inn was in a good location.
Nice staff. Clean lobby.

Leisure Self

10/10

Exceptional

01 Apr 2023

Maxime

Awesome experience, staff was friendly and room was clean ! Highly recommend .
Thank you for this perfect stay

Friends_and_family Friends

6/10

Pleasant

31 Mar 2023

Minjie

look around see if you have other options

2/10

Poor

23 Mar 2023

North

It’s hard to find as there was no signage or anything that says the name of the place. The entrance of the facility smell like a men’s washroom that was never cleaned.

Business_and_leisure Self

2/10

Poor

13 Mar 2023

Trinity

The area around this hotel just seemed sketchy. lots of tweakers walking nearby and cannot predict whether I will sleep in peace or not. I left within the first 10 minutes after checking in. Maybe it may have just been in my head and some other customers may have slept there peacefully; but I personally would not recommend this place to somebody outside of the criminal business

Leisure Friends

4/10

Poor

13 Mar 2023

Mirian

Behind the hotel there is an alley where indigents reside. The room was dirty, the bathroom had sticky dirty floors. There were hairs on the toilet and floor. I was so disappointed it was a very uncomfortable room. Expedia has always done well, but this time it was not worth the price.

Leisure Self

6/10

Pleasant

10 Mar 2023

Daisy

It’s time to renovate

2/10

Poor

03 Mar 2023

Donna

Do not be deceived by the exterior pictures, this hotel is disgusting. The paint on the walls is peeling, the appliances in the room were gross. The interior needs updating, and needs to be maintained and cleaned. This property is located in a known drug area. I had reservations for three nights, the first night someone tried to break into my room. After that I checked out, and was told I would be refunded for the 2 nights—I have not been refunded yet. I will never stay at Europa hotel again and I suggest others think twice before staying there.

Business Family

10/10

Exceptional

24 Feb 2023

Roger

I had a room with a king bed which was very comfortable. The room was nicely decorated. A solid value for the money.

Leisure Friends

4/10

Poor

19 Feb 2023

khulud

The place was not as described as we checked in we had to check out right away . It smelled smoke and unpleasant . Do not recommend . Waist of money and didn’t like the place at all

8/10

Excellent

19 Feb 2023

Tom

Convenient

Leisure Self

10/10

Exceptional

11 Feb 2023

Judy

The staff was very friendly and helpful. The room was nice and clean.

Leisure Partner

4/10

Poor

15 Jan 2023

Megan

I reserved two rooms I stayed with my children in room 16 throughout the night there were people going in and out from one of the back rooms in the hall there were people yelling and man running out yelling at someone that was with him “you think I fell asleep and so you take my van!” I think this place is in a rough spot but I watched plenty of people going in and out of the gates along the back of the hotel I had a really hard time sleeping. It wasent a terrible place I just think they need to maybe lock it down better the guy in the office kept trying to close the gates but they would be open again almost immediately.

Friends_and_family Family

6/10

Pleasant

13 Jan 2023

Verified traveler

I won't rent a room here again

As others have indicated, the area around the hotel is a bit questionable, but that's just Desert Hot Springs for you. Once the sun hits the mountains and it starts to get dark all sorts of people come out, and they will undoubtedly pass by the front of the hotel.

The floor in the room and the bed/bedding were both spotlessly clean. The walls and trim around the room at the floor were another story. The trim was rotted all around the room and in the bathroom. The walls had stains that I would rather not know what they were. One of the 2 towels in the bathroom had a lot of hairs embedded in it, so I didn't use that one.

There is no chain lock or anything on the door, only the key activated lock. This made me a bit uneasy, and with good reason. On the 2nd night I stayed there a man with no luggage who looked homeless entered my room while I was watching tv. I told him \"This one is booked\" and he looked up, apologized, and left. That could have been a lot worse. I don't know if he was given a key at the desk, or if he had some kind of key that never expired and just assumed the room was empty.

I ended up sleeping with the furniture from the room against the door for the rest of my stay, which wasn't super helpful because the pieces were all on wheels.

Business

6/10

Pleasant

03 Jan 2023

Boris

Pictures of the place are totally photoshopped. Homeless people around the place. And sometimes in the corridor at nighttime.

Partner

8/10

Excellent

31 Dec 2022

Gerardo

Partner

4/10

Poor

15 Dec 2022

Alexandra

No Hot Water!!

A nice young man checked me in and decided to relocate my room. The room itself was quite nice and clean. In the morning i discovered there was no hot water..at all. I let the girl upfront know by walking over since the phone wasnt working. She said, \"we usually have hot water.\" She didnt offer to fix it or let me shower in another room. Didnt even apologize. Also, the tib was incapable of being used as a tub.

Self

2/10

Poor

11 Nov 2022

Sharon

My friend and I stayed in a room with 2 Queen beds. There was a separate kitchenette, with a fridge and microwave and sink. It didn't serve our purpose.

No hair dryer in room, had to ask for a hair dryer, and the guy told me they have a couple, so to use it and return it. No hanging space to hang clothes. Only one hanging rod in bathroom - on which you can hang towels. But where do we keep the rest of our clothes? Had to hang over the chair.

Air conditioner is a wall unit, it was very noisy and kept us awake, so we shut it off at night. Rooms face the parking lot which faces street. It is not in a nice area.

Two other friends were in a room with a King bed. Their shower drain was clogged, so they could not shower. The guys behind the front desk tried to unclog it but couldn't. So, after a day of doing C2C hike and stumbling into the hotel exhausted, my friends could not even shower. It was disappointing.

I asked for the hotel to reimburse my friends, at least refund half the cost for the inconvenience, but he refused saying that one of my friends was rude to his staff.

Needless to say, we had an unpleasant experience with this hotel, and will not be staying here again.

Leisure Friends

8/10

Excellent

08 Nov 2022

Steve

The hotel was clean,esthetically pleasing,the staff helpful.The only.problem I noticed was not much hot water.Maybe because of the time of day.

2/10

Poor

06 Nov 2022

Keith

Leisure Partner

8/10

Excellent

10 Oct 2022

Steven

Filled the Bill

The stay was one night only as part of a longer trip. There are no frills but the room clean and had the basics. They even provide a blow dryer when requested. There were some homeless in the area, but that’s everywhere. The price was right.

Partner

10/10

Exceptional

13 Jun 2022

Leticia

Very safe quiet place

Leisure Partner