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Onsen Hotel And Spa

Palm Springs - CA · United States

12921 Tamar DriveView location

9.0/10Excellent274 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.4/109.4
Condition9.0/109.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Onsen Hotel And Spa

Located in Desert Hot Springs, 9. 2 miles from Escena Golf Club, Onsen Hotel and Spa has accommodations with an outdoor swimming pool, free private parking and a fitness center.

The property is around 11 miles from Palm Springs Visitor Center, 11 miles from Palm Springs Aerial Tramway and 11 miles from Palm Springs Convention Center. Offering free WiFi throughout the property, the non-smoking hotel has a hot tub.

Rooms contain air conditioning, a desk and a flat-screen TV, and certain accommodations at the hotel have a balcony. The rooms will provide guests with a fridge. Guests at Onsen Hotel and Spa can enjoy a continental breakfast.

O'Donald Golf Course is 12 miles from the accommodation, while Saks Fifth Avenue Palm Desert is 21 miles from the property. Palm Springs International Airport is 8. 7 miles away.

Read more about this hotelShow less

With a stay at Onsen Hotel & Spa in Desert Hot Springs, you'll be 11 mi (17.6 km) from San Jacinto Mountains and 11.6 mi (18.6 km) from Palm Springs Convention Center.

This spa hotel is 12.1 mi (19.5 km) from Agua Caliente Cultural Museum and 12.5 mi (20.1 km) from Palm Springs Art Museum. Stay in one of 21 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily. Featured amenities include luggage storage and microwave in a common area. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Minimum guest age is 21 Caters to adults only LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Guests under 21 years old are not permitted at this adults-only property.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a first aid kit
  • Minimal age
    21
  • Optional fees
    • Pet deposit: USD 150 per stay
    • Pet fee: USD 49 per accommodation, per stay
    • Service animals are exempt from fees
    • Early check-in fee: USD 50.00 (subject to availability)
    • Late check-out fee: USD 50.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Cabot's Pueblo Museum 0.8 km / 0.5 mi
Sand to Snow National Monument 2.1 km / 1.3 mi
Desert Hot Springs Town Center 2.2 km / 1.3 mi
Miracle Springs Spa 3 km / 1.9 mi
Rotary Dog Park 3.5 km / 2.2 mi
Sands Rv & Golf Resort 5.9 km / 3.6 mi
Palm Springs Air Museum 15.1 km / 9.4 mi
Desert Highland Park 15.6 km / 9.7 mi
Desert Family Medical Center 16.5 km / 10.3 mi
Palm Springs Visitor Center 17.1 km / 10.6 mi
Ruth Hardy Park 17.4 km / 10.8 mi
Panorama Park 17.4 km / 10.8 mi
San Jacinto Mountains 17.6 km / 11 mi
Sky Valley Golf Club 17.7 km / 11 mi
Desert Regional Medical Center 18.1 km / 11.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Check-in hour
  • Check-out hour
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Onsen Hotel And Spa

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Onsen Hotel And Spa

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Onsen Hotel And Spa

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Onsen Hotel And Spa

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Onsen Hotel And Spa

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Onsen Hotel And Spa

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Onsen Hotel And Spa

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Onsen Hotel And Spa

9.0
Excellent
274 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.0 /10
Amenities
8.6 /10
100 reviews shown
8/10
Excellent
03 Jul 2026
Angelica
Room very clean, staff very nice , breakfast Not so good and it serves late. The pool it’s too dark in the night.
Friends_and_family Family
8/10
Excellent
30 Jun 2026
Tillie
My husband and I desperately needed a quick break from our hectic schedules, and this overnight stay was exactly what we needed. From the moment we checked in, the atmosphere was incredibly peaceful and welcoming. The room was beautifully appointed, clean, and felt like a true sanctuary. We spent a wonderful, uninterrupted evening just relaxing and reconnecting. It’s amazing how much a one-night getaway can recharge your batteries when the setting is this perfect. We will definitely be back!
Partner
8/10
Excellent
29 Jun 2026
richard
We stay here because it is close to our building project . The staff are excellent and the hot mineral water pool is heavenly !
Partner
8/10
Excellent
22 Jun 2026
Cindy
The pool and hot tub are great!
Partner
4/10
Poor
09 Jun 2026
Seri
I booked two rooms for my family at Onsen last weekend, choosing it over other mineral spring options because it included breakfast.

**The Good:** The mineral pool and jacuzzi were nice and warm, and the property is pet-friendly. Check-in was smooth thanks to Andy, who was very helpful. While the building is older, it’s nicely renovated and well-maintained.

**The Bad:** The AC in one room was weak, so check yours if you are sensitive to temperature. Also, the surrounding area felt a bit sketchy, though it's fine if you have a car and stay on-site.

**The Disappointments:** Breakfast was a major letdown. The breakfast hours are already late (8:30-10:00 AM), but no food or staff arrived until 9:00 AM. The hotel was completely unstaffed overnight and in the morning. Andy, who worked the night shift, actually had to come back in to help make basic toast and coffee.

To top it off, the phone number on the front door was out of service. When we finally reached the manager, she promised to \"take care of us\" and took my contact info, but I still haven't heard back. Great pools, but terrible management and communication.
Pet
8/10
Excellent
26 May 2026
Joo
It’s very clean and quiet with good surrounding! The rooms are also great and spacious. We have enjoyed the time with our family.
Family
10/10
Exceptional
19 May 2026
Catherine
Very clean just like the pictures. Will definitely come back!
10/10
Exceptional
08 May 2026
Ruben
Very nice place, especially for this area. You feel sucluded, resort like even. There are a few hiking trails minutes away, a very good indian restaraunt down the street and everything in palm springs is 15-20 min away. Breakfast is meh, but good enough.
Partner
10/10
Exceptional
09 Apr 2026
scott
Nicely appointed and spacious room. Breakfast very satisfying.
Partner
10/10
Exceptional
25 Mar 2026
Roslyn
Pet friendly. Large room. Nice shower. Comfortable bed. Great staff.
Pet
8/10
Excellent
23 Mar 2026
Cesar
Secure parking, small property nice big hot tub and climatized pool, nice continental breakfast.
Partner
10/10
Exceptional
20 Mar 2026
jennifer
Yes we did find parking and driving to the local area very good
The lateness of the breakfast wasn't ideal when trying to avoid the heat and needing an early start
The receptionist was excellent at sorting out extra coffee capsules and breakfast bars
Friends_and_family Family
10/10
Exceptional
06 Mar 2026
Erin
Room was spacious, comfortable, and clean. Staff were very helpful, polite, and friendly.
Partner
10/10
Exceptional
05 Mar 2026
Debora
Staff were all very friendly and helpful. The pool and hot tub are wonderful. Our room was spacious and attractive, and the property is quiet and peaceful. One suggestion would be to add a second chair and maybe an end table in the TV viewing area in our room because there is a nice amount of space for two people to sit. The location is within easy drives to Joshua Tree National Park and Palm Springs. We stayed four nights and enjoyed out time at Onsen Hotel very much. We did not use any of the spa services, so I can't comment on those.
Partner
2/10
Poor
04 Mar 2026
Justine
Room was fine. In a terrible area, and there is no one to check you in. You call a number on the door and talk to someone off site, who asks for your credit number over the phone. It was very weird. They give you a code to a lockbox (which is hidden) to get your room key.The property is in a terrible area and I did not feel safe.
No room service and no one to ask.
Do not book this place !
8/10
Excellent
02 Mar 2026
Parthiv
Hot tub and pool were great. In very quite location. Staff was great. There was some mixed up and our room was not ready when we arrived but they got it ready quickly. Breakfast starts late but have enough options.
Partner
6/10
Pleasant
02 Mar 2026
TRINA
This hotel has gone down in customer service since a year ago when we visited. The pool deck was not kept clear of towels and plates which sat overnight and we saw again this morning. They should update the website to inform guests that breakfast is not until 8:30 which is extremely late and since all guests are basically waiting to get in at 8;30 coffee and food runs out real quick. It was just a cluster if you knmow what I mean
Partner
6/10
Pleasant
24 Feb 2026
Scott
The pool was freezing, breakfast ran out every day, the room wasn't ready at check-in.

The room was clean, the staff was courteous
10/10
Exceptional
24 Feb 2026
R
Hot spa was great
Self
10/10
Exceptional
20 Feb 2026
Gabrielle
The room was simple, clean and pretty. The staff took the time to walk us to our room in the dark when we arrived, such a small gesture but so helpful. The breakfast in the morning was nice with a free continental breakfast and options to order and pay for an acaii bowl, wine, etc. The jacuzzi and heated pool were 10/10, I enjoyed going between the two different temperatures. We would stay here again!
Partner
8/10
Excellent
19 Feb 2026
Stacy
Limited parking, had to park off the street. Enjoyed the amenities and cleanliness of the rooms.
Partner
6/10
Pleasant
16 Feb 2026
Dori
Always willing to give desert hot springs a chance because it’s close to Joshua Tree and pioneertown- and who can afford $415 a night in pioneertown? The Onsen was alright, rough area. Not sure if there is a “nice” area around- apologize in advance if there is. You can tell an upgrade had been done in the last decade? Maybe, so the upgrade is now a little fading. Did not like the bed mattress, really liked the showerhead, it had a nice mist function and great water pressure. The bath products were actually solid. Visited the pool early, about 745am and had it to myself. The remnants of the Saturday evening before were still visible. Towels strewn around, robes, even door keys were left out. However even with what must have been a party, we didn’t hear noise in our room. We made sure to go back with cash after checkout and tip the housekeeper- we are sure she had her work cut out for her.
Leisure Partner
8/10
Excellent
12 Feb 2026
Kathleen
The room was clean, spacious and updated. The staff was friendly and accommodated our late arrival.
The hot tub and pool were clean and relaxing.
The breakfast was a good start to the day with cheese omelette, cereals, bread, yogurt and fruit.
Partner
10/10
Exceptional
09 Feb 2026
Mei
Rooms are clean, staff are nice and helpful
Leisure Partner
10/10
Exceptional
09 Feb 2026
Galina
Clean, comfortable, very nice overall. Will definitely return
Leisure
8/10
Excellent
06 Feb 2026
Thomas
The suprise was a good variety breakfast included in the room price. They only describe it as a Continental Breakfast.
Leisure Partner
10/10
Exceptional
04 Feb 2026
Ana Maria
The room was spotless and the staff was courteous and professional. Always going the extra mile to assist us.
Leisure Family
10/10
Exceptional
01 Feb 2026
Marla
Clean, quiet and very good value!
Leisure Partner
8/10
Excellent
31 Jan 2026
William
Good room and great staff. Be aware breakfast isn’t served until 8:30am, which is way later than we are accustomed to.
10/10
Exceptional
30 Jan 2026
William
The room was spotless, and the staff was nice and courteous
Partner
10/10
Exceptional
26 Jan 2026
Robin
The staff was very warm and welcoming. Room was comfortable. Mineral pools were amazing! Impressed that the buffet breakfast included decent hot food as well as the usual range of cereals and fruits. Very relaxing stay.
Leisure Self
10/10
Exceptional
20 Jan 2026
Mauricio
Clean room and staff are wonderful, attentive and friendly. Pool and hot tub are nice. Will stay again.
Leisure Family
10/10
Exceptional
17 Jan 2026
Alan
Comfy beds -and pillows , great continental breakfast and nice pool and hot tub .

Rooms really modern
Leisure Family
2/10
Poor
12 Jan 2026
MARC
First room smelled like smoke and the door didn’t close properly and wouldn’t lock. They moved us to a different room which was much better. Then the unreal happened, NO HOT WATER!! 2 days we couldn’t take a shower and the front desk apologized and said there was nothing they could do. Offered us a 20% discount off 1 day. Never actually gave us the refund even though they stated they would. 2 things you should get when staying at a hotel a safe place to sleep and a place to clean such as a shower. I called a few days after our stay to get a refund and they still haven’t responded back. It’s been 10 days.
10/10
Exceptional
04 Jan 2026
Chris
Felt chill staying at this location. Super clean set up.
Partner
8/10
Excellent
29 Dec 2025
Sarah
It was a good stay.
Leisure Pet
10/10
Exceptional
27 Dec 2025
Bruce
Very nice check in experience
8/10
Excellent
19 Dec 2025
Lily
Suits i’m stay there two days have no room service, and on the December still have the mosquitoes, breakfast too late at 8:30
Leisure Friends
10/10
Exceptional
12 Dec 2025
Betty
The staff and stay that this hotel was amazing! The hotel was clean, staff very responsive, and so accommodating for all of our families needs. I would highly recommend!
Friends_and_family Family
4/10
Poor
08 Dec 2025
Karen
Stayed 9 days and sheets were never changed. Cleaning rooms daily was not their priority. Continental breakfast was only half way decent with other patrons even though we were charged for the same experience room smelled like dog.
Friends_and_family Family
4/10
Poor
05 Dec 2025
Karen
The stay was 9 days and sheets were not changed. Excuses by GM was small boutique hotel maid had flu couldn’t change towels etc. continental bkfast great when other guests customers were
10/10
Exceptional
02 Dec 2025
SEAN
Geeat experience wondeful view would come back
Leisure Pet
10/10
Exceptional
30 Nov 2025
Alexandra
Hidden gem of a place. Quiet, well run, clean, with a great pool and jacuzzi, and hot breakfast!! Dog friendly too!
10/10
Exceptional
16 Nov 2025
Sara
The staff were easy to talk too, the room was super clean, the mineral hot tub felt amazing!!! There were almost no guests there, it felt like a little slice of heaven.
Leisure Self
8/10
Excellent
11 Nov 2025
Angelo
The whole stay was good! The breakfast was only bagels, toast(wheat or cinnamon raisin bread), raisin bran or Cheerios cereal, Melon, or greek yogurt.
The room was spacious and clean. Small hotel but cozy. Staff was friendly and very helpful.
Partner
6/10
Pleasant
04 Nov 2025
Anjuli
This is a small hotel, and I liked that it was located in a relatively quiet area. The staff members were kind and helpful. The parking lot was fine, and rideshare drivers were able to find the pickup point easily. Rooms were surprisingly large and spacious. I loved having a microwave and mini fridge. The beds were decent, and the showerheads had great water pressure. Air conditioning was very effective. The breakfast selection was limited (bagels with plain cream cheese, yogurt with granola and frozen berries, toast, cereals, milk, and juices. The coffee wasn't bad.

But other minor things could be improved. For example, the front desk was staffed only until 4 pm some days, but the entry gates were never locked despite having card readers mounted on them. (Sometimes the gate was just wide open, actually.) This wouldn't have been as concerning if the rooms felt more secure -- our rooms had no peep holes and no u-shaped security latches that larger hotels commonly have. Ladies, I would strongly recommend a portable door alarm for your room if that'll help you sleep easier without a latch.

The rooms were clean, but the walls and trim pieces were pretty beat up. We traveled in a group and booked six rooms, but there was only one iron available for the property, which we were surprised to find out given there are 20+ rooms. We also chose this hotel because the name indicated a spa-focused experience. However, we found out later that they do only single and couples massages.
Leisure Friends
10/10
Exceptional
29 Oct 2025
richard
We needed to find somewhere close to our renovation project : Onsen is just right , with an amazing manager Tracy , beautiful hot pool and simple breakfast.
It feels so good to check in after a long drive, have some wine and snack and a dip in the hot tub .
Business
6/10
Pleasant
11 Oct 2025
Nicole
The office guy was cool. The property is a little rundown and not exciting for the price. The no smoking anywhere is a bit militant.
4/10
Poor
09 Oct 2025
Kris
We did not receive the room we requested. The room we received was not at all what we wanted.
Leisure
10/10
Exceptional
09 Oct 2025
Andrew
Nice, safe spot to stay.
10/10
Exceptional
30 Jul 2025
Luis
Dude in the front was super helpful, polite, and super welcoming! The room was amazing! Super clean, very spacious, and comfy bed! We stood there 2 night and had book the spa treatment, super relaxing! We basically had the whole pool to ourselves as well, which was very nice! I would recommend this place and go back!
Leisure Partner
10/10
Exceptional
28 Jul 2025
Robert

Great little place!

Nice little place! I went in the quiet season, so it was very quiet, but that’s exactly what I was looking for.
Self
10/10
Exceptional
26 Jul 2025
Thomas

Great

Always a great, relaxing stay.
Partner
10/10
Exceptional
13 Jul 2025
Imelda
Very nice and staff very helpful
Leisure Family
2/10
Poor
15 Jun 2025
Evangeline
My daughter and her girlfriends stayed 2 nights. Check in was smooth and when she entered her room she saw a big roach on the carpet. Gross! Told her don’t worry I will write a review on this hotel. I’m going to reach out to the hotel and let them know. I wouldn’t recommend this hotel!
Friends_and_family Friends
6/10
Pleasant
12 Jun 2025
Brandon
I couldn't find the staff when checking in. I called the number on the front desk and no answer. I just sat and waited. Employee eventually showed up. Toilet was broken in room and went back to lobby to report the handle was broken and couldn't flush it. Employee was gone again and no answer on the phone number on the counter to call when not staffed. Breakfast starts late at 7:30 and I was gone by then. I've stayed here many times and it's getting worse. Oh, hot tub is not very hot but pool was comfortable.
Business
10/10
Exceptional
06 May 2025
Corey
Solid comfortable stay, short distance to Palm Springs.
Business Self
10/10
Exceptional
26 Apr 2025
Juanita
Overall loved the quietness and pool area.
Leisure Friends
10/10
Exceptional
24 Apr 2025
Shauntel
It’s was just great
Leisure Family
10/10
Exceptional
20 Apr 2025
Lydia

Darling Oasis

Onsen was a darling desert oasis in Spa City. From our home base of Onsen, we spent seven days exploring Joshua Tree national park and the state park Indian Canyon. After a long day of hiking, we returned to Onsen to enjoy its large mineral pool and enormous hot tub. (By the way, the mineral water is silky and buoyant. A nice surprise!) We also explored the adjacent neighborhood. Onsen suggested Deliciouso and Taste of India. The recommendations were on spot - both were culinary gems. Not enough could be said about the graciousness of the staff. We would highly recommend Onsen and only wish its location to Chicago!!
Partner
10/10
Exceptional
30 Mar 2025
Sandra
The Onsen is a very nicely renovated property. Large, comfortable rooms. Great continetal breakfast included with the rooms. Tracy did our check-in and she is lovely. Very friendly and pleasant to deal with. We would definitely consider staying here again if we find ourselves in the area.
Leisure Partner
10/10
Exceptional
27 Mar 2025
Verified traveler
The breakfast that was included was great, especially being able to sit at a table outside.
Friends_and_family Friends
10/10
Exceptional
25 Mar 2025
Pamela
Quiet Clean Peaceful. Nice staff. Price decent
10/10
Exceptional
23 Mar 2025
Sonia

Perfect hospitality while visiting TY!

What a positive and relaxing time at the hotel. My daughter and i went for a wedding and was able to so so in the most relaxed manner thanks tp the folks at thw hotel.
Friends_and_family Family
10/10
Exceptional
11 Mar 2025
Kyung
Clean and breakfast excellent
Leisure Self
10/10
Exceptional
08 Mar 2025
kathleen
The hotel is cute, the neighborhood is so so. There is nothing close by but it was much less expensive than staying in Palm Springs and worked out well for us. We spent 1 day at the Tram and 1 day at the outlet malls. The pool and hot tub were great.
10/10
Exceptional
07 Mar 2025
Scott
Very nice property. Well maintained. Very welcoming staff.
Leisure Partner
10/10
Exceptional
28 Feb 2025
Michael
Staff was excellent. Best hotel breakfast!
8/10
Excellent
27 Feb 2025
Troy
Beautiful setting, nice size room.
Business_and_leisure Partner
10/10
Exceptional
24 Feb 2025
Barbara
Lovely hot tub and pool. Nice breakfast.
Leisure
6/10
Pleasant
19 Feb 2025
Dianna
This place is great if you’re just gonna chill there the whole time and don’t mind 20 minutes drive for any real options outside of a couple restaurants. It’s not very big, but it was nice that it wasn’t busy and we got the pool/ hot tub to ourselves. Bed wasn’t very comfortable. Hot tub timer was annoying and didn’t work well, breakfast was not the best. I just think it was a bit overpriced but I’m not unhappy with my experience
Leisure Partner
8/10
Excellent
13 Feb 2025
Jodi
The property was very nice and the staff was as well. The area around the property is not so nice but the reception staff said they have security staff patrol the grounds overnight. The property is clean, the areas around the property have lots of garbage strewn everywhere.
Leisure Family
10/10
Exceptional
03 Feb 2025
Shaina
A great place to stay when exploring the Joshua Tree area. We enjoyed the quiet and the thermal spa!
Leisure Partner
2/10
Poor
03 Feb 2025
Laura

Incredibly rude staff at Onsen

Due to the fires in SoCal, we wanted to change our trip dates. Tried to change online, however the hotels.com website was not working correctly, so I resorted to calling. Hotels.com team tried to help out, but the Onsen hotel staff was incredibly rude to your team! They thought I was on hold, but I could hear the entire conversation! The Onsen staff kept trying to pretend like they couldn’t understand the slightly Indian accented, perfectly good clear English that your hotels.com staff was speaking. It was really rude and racist. Onsen finally said we needed to speak to a manager, but management refused to pick up or call back for 7 days and it was finally too late. Since I was going to be charged anyway, I decided not to cancel my reservation, so the hotel could not double dip. It was clear they were trying to keep my money AND resell the room. And just to be really clear… hotels.com staff were very patient and kind and did everything they could. And I was very patient and kind when I tried to speak to the hotel directly. My English had no accent, so I guess they’re just dismissive and rude and unresponsive to everyone. I will not ever book that hotel because I heard just how rude they were to your hotels.com staff. I will book hotels through hotels.com again, and I appreciate your compassionate and hard-working team.
Friends_and_family Friends
2/10
Poor
01 Feb 2025
Mary
Nowhere on Expedia is it mentioned that this hotel is adults only. My son and I went to check in, and not only were we turned away (exhausted after 8 hours of driving) even after staff acknowledged the failure being on their part, but I was also told I couldn’t be given a refund bc “only the owner can do that” and she was not on the property. Listen, I am a business owner, too. I understand how systems can be challenging to navigate at times. But when we make mistakes, we still are beholden to do the right thing. I am incredibly disappointed in the owner of this establishment. May they learn from their mistakes and do better next time.
10/10
Exceptional
26 Jan 2025
Patrick
Hot tub amazing very quiet nice place in a not so great area
4/10
Poor
24 Jan 2025
James
This place says it has a spa (which included ridiculously priced spa treatments) however I have no idea where that was. Workout room had 2 pieces of equipment and 2 yoga balls, one of
Which was partially deflated. The walls and cieling on bottom floor are super thin. The person upstairs started stomping around their room endlessly at 6am and the room next door had a late night visitor that I’m pretty sure was a sex worker lol which is fine I guess except she was crazy loud (you get what you pay for though?) There was an empty lot with trash and just debris next to the hotel with a homeless encampment nearby—which didn’t bother us but some people may not like it. The staff however was absolutely wonderful. Really great customer service and friendly. I would not stay here again though.
Leisure Partner
10/10
Exceptional
14 Jan 2025
Matthew A
Its location is unique…. The neighborhood might look or appear to be a bit sketchy but my wife and I had no issues.
Leisure Partner
10/10
Exceptional
14 Jan 2025
Matthew A
The staff are amazing. The renovations are wonderful. The property is quaint and small, and can transcend you back to a simpler time. Great place to just relax.
Leisure Partner
6/10
Pleasant
03 Jan 2025
Tomoko
Nice boutique hotel set up, but plumping and serious staff shortage are problems. I wish the pool and the jacuzzi temperatures were higher.
Breakfast is very nice.
4/10
Poor
01 Jan 2025
Brandi
I’m honestly shocked at how well this property was reviewed across several platforms. First off we arrived a few minutes after 3 to find an unattended front desk. Another guest let us know they had also been waiting and that the manager should be there shortly. We were finally checked in and taken to a room that had not been cleaned. The staff member then took us to another room, however it was not the right size. We were then told the king room would be ready in 30 minutes. We were not checked on and had to repeatedly ask for us a status update while several other guests were checked in and showed to their rooms. After 45 minutes, we were shown to our room that had wet floors and was missing bath products and linens. The manager did offer us a bottle of wine only after we had to return to the front desk for these missing items. We were shown a parking lot and entrance close to our room but not told the entrance may be locked or given a code. So after walking our dog we were locked out for 15 minutes, because the front desk was once again unattended at 5:30p. I’m glad I booked via Expedia as I saw the rooms were going for double the price on their website, and this place is not really a hotel, it’s a motel. Also given how small the place is I’m not sure where the spa could possibly be even though services are offered. Also there were no towels at the pool.
Leisure Pet
10/10
Exceptional
22 Dec 2024
Mike

“Relaxing Getaway”

We recently enjoyed our second weekend stay in a month at the Onsen Hotel and Spa in Desert Hot Springs, and it was just as delightful as the first. The hotel staff were professional and incredibly friendly, making us feel welcome from the moment we arrived. Our room was clean and well-maintained, with a lovely patio that added a nice touch of relaxation. The mineral hot springs were absolutely wonderful—soothing and rejuvenating. We also appreciated the peaceful, adults-only atmosphere, which made the experience even more serene. Highly recommend for a relaxing getaway!
Partner
10/10
Exceptional
29 Nov 2024
Mike

Wonderful weekend in Desert Hot Springs!

Here’s a polished review for your stay at Owen Resort:

Wonderful Stay and it was an amazing experience! The staff was incredibly friendly and welcoming, making us feel right at home from the moment we arrived. The hotel was impeccably clean, and I appreciated the attention to detail in maintaining such a pristine environment.

One of the standout features for me was that it’s an adults-only resort, which made for a peaceful and relaxing getaway. It’s the perfect spot to unwind and recharge. I can’t recommend this place enough and look forward to visiting again soon!
Partner
10/10
Exceptional
27 Nov 2024
Anahel
Friendly staff and accommodating. Pet friendly place and the hot tub is amazing
Leisure Pet
8/10
Excellent
25 Nov 2024
Laura

Cute Hotel On the Outskirts of Town

When you arrive, you’ll wonder if you’re in the right place but once inside the premises, it’s a cute hotel. Check-in staff was very kind, even walking us to our room.
Couldn’t figure out how the a/c worked, or how to call the front desk from the room phone. Directions would help.
The hot tub was refreshing.
Partner
10/10
Exceptional
22 Nov 2024
Guadalupe
The hotel decor is lovely. The personnel are friendly and helpful and the facility felt safe. The lounge is small but pleasant and breakfast is ok. The mineral water swimming pool is soothing and the landscape is well maintained.
Leisure Self
10/10
Exceptional
17 Nov 2024
yingxian
非常好的一家酒店,乾淨,裝修好,泳池的水很乾淨,還有提供早餐,服務員服務態度也很好
Leisure Family_with_children
10/10
Exceptional
12 Nov 2024
Verified traveler
Very clean and also spacious room, comfortable bed, good quality bedding, a cozy hotel. The hotel looks newly build or newly remodeled, the mineral water pool and jacuzzi are a quiet and an open relaxing place. Nice and friendly staff.
10/10
Exceptional
10 Nov 2024
Verified traveler

Perfect Hotel

We had a great stay! Everything about the hotel was exceptional! The staff were super friendly and welcoming. The room was perfect and comfortable. The breakfast was amazing and had lots of options! Highly recommend Onsen Hotel and will definitely be back!
Partner
10/10
Exceptional
10 Nov 2024
Ismael
Perfect place to relax.
Leisure Family
10/10
Exceptional
04 Nov 2024
Richard
Great
Business Self
10/10
Exceptional
04 Nov 2024
Nate
Me and the wife had a very relaxing quiet stay great place The food was good. The staff was friendly, helpful Overall a great place.
Partner
10/10
Exceptional
11 Oct 2024
Maggie

Lovely stay!

It's a nice place in DHS. The pool and the hot tub are mineral water and were very refreshing. We enjoyed a brief stay there and will return when we are in town next time.
Friends_and_family Family
10/10
Exceptional
30 Sep 2024
Brooke
I enjoyed having the pool area to myself often. The entire place was quiet and peaceful. Enjoyed my stay.
4/10
Poor
30 Sep 2024
karen

never go back accomodations were great

I was very happy with the accomodations. I am not happy when I checked out a day early with 24 hour notice I was charged for an additional night. Not very good business Will never go back
Self
10/10
Exceptional
30 Sep 2024
LOUIS
The rooms were nice and the staff was great.
10/10
Exceptional
29 Sep 2024
Daniel
Wonderful hotel. Very friendly and helpful staff. Would gladly come back.
Partner
10/10
Exceptional
20 Sep 2024
Joseph
I can't say enough nice things about our two day stay at Onsen. The staff were super nice and helpful. Our room was very well equipped, clean and comfortable. The view from our balcony was great and my wife loved the mineral spring pool. You cannot walk to dinner but that is a small price to pay for such a relaxing experience.
Partner
10/10
Exceptional
18 Sep 2024
Antonino
Very small hotel with super friendly staff. No sales pressure to buy spa services. We spent 2 very relaxing days here
Leisure
10/10
Exceptional
25 Aug 2024
Sean

Nice place

Very clean and quiet place no kids. Rooms were modern up to date. Air conditioner was brand new and quiet. Parking was easy no charge and pool and jacuzzi was really clean.
Partner

Location & surroundings

Onsen Hotel And Spa
12921 Tamar Drive, Desert Hot Springs, United States

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