Name: Chanalai Garden Resort
Address: Koktanode Road, T. Karon, A. Muang, 247, Phuket, 83100, TH

2/10

Poor

29 Jul 2026

Daniel

The room was extremely dirty, the staff ruined my laundry and the property is like a pyramid with dangerous stairs everywhere.

8/10

Excellent

27 Jul 2026

Terence

Nice room good view of ocean excellent breakfast

10/10

Exceptional

25 Jul 2026

xiaofan

Don’t leave food in the room.

10/10

Exceptional

02 Jul 2026

Eduardo

My third time being at Chanalai. Love it. My preference foe perfect location to Kata Beach

Family_with_children

10/10

Exceptional

01 Jul 2026

Andrea

Loved channel AI garden, resort.Everything about it will be back for sure.Highly recommend room with seaview

Partner

10/10

Exceptional

01 Jul 2026

Lisa

Loved the stay here location was beautiful booked sea view. Welcome juice and snack with towel were just what was needed after our journey! The view was gorgeous, room was big a/c great, shower and soaps great. Stocked mini fridge for purchase. Outside balcony chairs sturdy, comfy and private. Pool and pool bar fantastic. I would definitely stay here again

8/10

Excellent

24 Jun 2026

Madeline

Central location to Kata. Very nice and wonderful staff. Rooms were clean and had nice air conditioning. Taxi service available. Good convenient stay, but wouldn’t call it luxury

Friends

10/10

Exceptional

02 Jun 2026

Jesse

I was very happy with my stay here, clean rooms and staff was very helpful with an accident I made when booking. I booked the wrong month and they were able to still manage a refund through Expedia and get me set up in a room. Would happily stay again.

10/10

Exceptional

26 May 2026

Benjamin

Great location and property

Friends_and_family Friends

8/10

Excellent

24 May 2026

The Sioe

Overall, we had a good stay at Chanalai Garden Resort. The service was good, and the location is excellent — very close to the beach.

However, we booked a double bed room, but initially we were given two single beds combined together, which was not very comfortable. After we requested to move, the hotel kindly gave us a room with a real double bed. It would have been better if this had been arranged correctly from the beginning.

One small suggestion regarding breakfast: we noticed quite a lot of birds coming to leftover food on the tables. It may be better to clear used plates more quickly. Also, for unoccupied tables, perhaps the cutleries could be placed later when guests arrive, as some birds were sitting on the forks and spoons. I think this would make the breakfast area feel more hygienic.

Other than that, we enjoyed our stay and appreciated the friendly service.

Partner

10/10

Exceptional

22 May 2026

Ruben

Great hotel would recommend very relaxing

Self

10/10

Exceptional

19 May 2026

Russell

Great

Self

10/10

Exceptional

16 May 2026

Chun Kit

Staff was excellent. Good service polite. Breakfast average.

Partner

8/10

Excellent

13 May 2026

arthur francis pierre

The walk to the rooms in the back is a bit tedious

Partner

10/10

Exceptional

12 May 2026

Lily

Breakfast was excellent. Staff are super nice. 2 minutes to hotel. Seaview is amazing. Rooms are clean. Can’t complain with the cheap price!

Friends_and_family Family

10/10

Exceptional

10 May 2026

Brandy

Great location 2 mins from beach and great restaurants!
Gorgeous view!
Highly recommended

Self

10/10

Exceptional

10 May 2026

Matthew

The staff were lovely and very helpful, we don’t always eat at the hotel but the food was good whenever we did. We had a room on the very top floor and had great views of the beach. The room also provided UV umbrellas which we used when we went out on day trips - definitely recommend. One of the pools is open until 10pm so it was nice to have an evening swim if it was too hot in the day.

Partner

8/10

Excellent

01 May 2026

Nadia

Staff was amazing

10/10

Exceptional

01 May 2026

Joanna

We really enjoyed the hotel and the staff.
Pools were great and the restaurant breakfast was excellent
Loved the location , close to the beach and the Main Street

Family

8/10

Excellent

26 Apr 2026

Yumi

It was an amazing property as far as location and staff, however is seems run down and not well kept. I had an amazing experience.

Friends

10/10

Exceptional

24 Apr 2026

Eli

Best breakfast buffet. Perfect location. Great staff

8/10

Excellent

22 Apr 2026

Kyle Terence

Great location for our purposes. Beach views and walkable to shops, restaurants etc. Room was great, the Staff excellent, breakfast very good and pools lovely. However a lot of stairs if you don’t wish to wait for elevators. Definitely recommend a stay here!!!!

Partner

6/10

Pleasant

21 Apr 2026

James

Property was tired looking - not as nice as the photos. Maze of stairs and 2 lifts to get to our room. Also noise from traffic at night and building in the day.

Staff were nice and pleasant so no issues there.

Partner

10/10

Exceptional

16 Apr 2026

Jessica

Absolutely stunning. A hidden oasis in a tropical jungle 3 mins walk from the beach

Partner

10/10

Exceptional

14 Apr 2026

Neil

The property was well maintained and the rooms were very clean and fresh. Convenient location with the beach being a 4 minute walk from your room. It is worth noting that many restaurants close early in this more family oriented area (as opposed to masses of younger singles or couples), which is fine unless you are looking to eat after 10PM.

Friends

8/10

Excellent

12 Apr 2026

Deyanira

You have to cross the street to get to public beach

Friends

10/10

Exceptional

11 Mar 2026

Jack

Great

Self

10/10

Exceptional

08 Mar 2026

Patrick

pool was nice and breakfast was excellent. Lots of stairs

Partner

10/10

Exceptional

04 Mar 2026

Alana

Beautiful Resort. Great pool. Enjoyed daily breakfast and coffee machine. Lots of stairs to get to room. Close to beach and shops.

Partner

8/10

Excellent

02 Mar 2026

Deborah

Nice hotel but would be difficult for anybody with mobility issues as lots of steps and steep slopes
Staff are the hotels biggest asset as they are universally lovely and friendly and so helpful .
Room was nice with a sea view however the very busy road in front was noisy and so not possible to sit on balcony .
Cinema night advertised with tapas , special drinks and free Pringles , however on the night nobody seemed to know about it . Eventually wheeled a big screen into reception area but with the sound too los to hear over the music and chatter that is normal in a reception area
Overall lovely hotel I just picked a very busy time to visit which was too much

10/10

Exceptional

01 Mar 2026

Erika

Fresh Fruit upon Arrival

8/10

Excellent

19 Feb 2026

Paul

The staff really stood out, they went above and beyond.

Family_with_children

8/10

Excellent

12 Feb 2026

Amarsaikhan

Room service was good, the hotel needs bathroom upgrade.

Leisure Family

10/10

Exceptional

11 Feb 2026

Simone

Lovely hotel very close to the beach and all amenities. Smoothie bar and 7/11 on your doorstep. All staff were very friendly espcially Milk who have us our sundown beers and always greeted with a smile

Leisure Partner

10/10

Exceptional

07 Feb 2026

TING FUNG DAVID

Great service, very professional and friendly staff.

Leisure Partner

8/10

Excellent

04 Feb 2026

Nadesan

Everything fine, but you have cross the road to reach the beach , it’s not told anywhere

Leisure Partner

10/10

Exceptional

02 Feb 2026

andrea

Their view from the big pool

Leisure Self

8/10

Excellent

25 Jan 2026

Edward

Very clean room, nice staff, excellent location, and fabulous View

6/10

Pleasant

11 Jan 2026

Marion

The NY dinner was good but the bar drinks were not good at all. They should hire some real bartenders that know how to make drinks. Also the music was not good, they should get an updated playlist with better dance music.

Leisure Family

10/10

Exceptional

05 Jan 2026

Nwabisa

I visited with my family and we had an amazing stay at Chanalai Garden, the rooms were immaculate and the staff was very friendly and attentive, and really went above and beyond to make our stay pleasant and comfortable, nothing seemed too much or too bothersome, the quickest discomfort was attended to swiftly. We highly recommended

Leisure Family

10/10

Exceptional

07 Dec 2025

Alexander

We stayed in one of the renovated rooms which were clean and modern. Very nice. The staff is friendly and welcoming. Breakfast had many options and the two pools were great. The beach was like a two minute walk, there’s a 7-eleven across the hotel, and a bunch of shops and restaurants on the street. Also the best smoothies we had were right next to the hotel!! Very convenient!

Partner

8/10

Excellent

07 Dec 2025

Jenna

Clean room, courteous staff, nice location

10/10

Exceptional

02 Dec 2025

John

The staff went out of their way to address every request we made, and was very helpful and courteous. The room was very clean and the buffet breakfast was excellent. The pools were very nice.

Leisure Partner

8/10

Excellent

23 Nov 2025

Terry

Staff was excellent, rooms were clean, nice restaurant. The only negative was that when it was raining the tile floors were slippery

10/10

Exceptional

22 Nov 2025

Nathan

Hotel is in a great location just across the road from the beach. It's also in the quieter end of Kata but within easy walking distance of lots of shops, restaurants and bars. The hotel
Is exceptionally clean, staff are very accommodating and friendly and the food is good. Great buffet breakfast! Plus the beds are very comfortable.

Partner

10/10

Exceptional

19 Nov 2025

Rassadakorn

There was an issue on the first day of check-in, but it was solved the next day. And thank to the management team and the front staff. They are very friendly, caring and giving me a warm hospitality. The room is clean, excellent choices of breakfast, Location of hotel is great, near many good restaurants, pharmacy stores, clinic. I highly recommend this hotel.

Leisure Family

10/10

Exceptional

18 Nov 2025

Christine

Had a perfectly relaxing and enjoyable stay. Beach is very close by and all amenities are catered for whether at the hotel or the surrounding areas.

Leisure Friends

10/10

Exceptional

17 Nov 2025

Amanda

My husband and I very much enjoyed our stay! The room was big, clean & the bed was extremely comfortable. The staff were very helpful when we had questions and our hotel was in a great area.

Partner

4/10

Poor

13 Nov 2025

Nestor

Old not like advertised basic

4/10

Poor

11 Nov 2025

Nestor

Old installations. Poorly maintenained. Pictures make it look better than reality.

10/10

Exceptional

08 Nov 2025

Robert

Had a room with a great view. Spent a romantic time enjoying the Thunder and Lightning over the ocean.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Michelle

Great stay. Had pool room with beautiful ocean views. We went in low season so not sure if that room would be wise in the busy season as the room was near the pool bar, and poolside, but we absolutely loved it and the staff were great

Leisure Family

10/10

Exceptional

11 Oct 2025

Rina

I stayed here during my birthday week and hadn’t made any special arrangements, yet one of the staff surprised me with a birthday cake. It was such a thoughtful gesture that truly touched my heart and made my whole day unforgettable. Thank you for making my stay feel so special.

Leisure Self

10/10

Exceptional

09 Oct 2025

ALFONSO

Hotel was located in a town with plenty of restaurants and beaches in a short walking distance. Personnel were very accommodating and friendly. It was a special place to enjoy vacation for families or single person. I highly recommend for anyone who looks for an excellent place! Al

Leisure Self

10/10

Exceptional

09 Oct 2025

David

Great view and very close to the beach, friendly and helpful staff.

Leisure Self

10/10

Exceptional

01 Oct 2025

Paul

The hotel was very clean, rooms cleaned daily. We stayed on the 5th floor with a beautiful sea view. We Asked for fresh pool towels and they were brought to the room within 10 minutes fresh and warm from the dryer ! Staff were so friendly and helpful. The pool bartender 'Bank' was an amazing friendly , hard working young man whom made everyone feel special. we had a great time at happy hour!! The bigger pool is open till 10pm, it is so warm and exceptionally clean. We had a great stay. 10/10

Leisure Partner

8/10

Excellent

30 Sep 2025

Chad

I stayed for 5 nights was great so convenient to get to the beach and awesome restaurants pool was great to have a swim and relax in the warm weather staff are very friendly and professional.

Leisure Self

8/10

Excellent

21 Sep 2025

Gareth

The hotel is

10/10

Exceptional

30 Aug 2025

Stephen

Ideally located at the bottom of Kata beach just a few minutes walk either on the street/narrow paths or along the beach to where the majority of Kata restaurants and shops start.
Our room was well-appointed and with a bed that was big and comfortable. The view from our room was glorious, overlooking the pool and out to the ocean just what we had hoped for. More than anything though, it was the staff who made our stay so memorable. We found all the Chanalai staff courteous, respectful and willing to assist whenever needed. Nothing was too much trouble. A special shout out to poolside staff especially Bank.

10/10

Exceptional

29 Aug 2025

PAUL

Very beautiful hotel with awesome swimming pool with sea view. Friendly staff and nice room

Leisure Partner

8/10

Excellent

29 Aug 2025

Stuart

Sea view rooms are very good thou you are looking over the hotel pool and you will have to carry your suitcases down 2 staircases if you don't ask for assistance when checking out due to lack of lifts.

Leisure Self

10/10

Exceptional

29 Aug 2025

Cesar

Amazing Staff

Leisure Partner

8/10

Excellent

29 Aug 2025

Burt

I will be back

Leisure Partner

10/10

Exceptional

12 Aug 2025

Antonia

.

Leisure Partner

10/10

Exceptional

10 Aug 2025

William John

Friendly and nice staff, room was as good as expected from pictures and reviews, and the bed was very comfortable.

Partner

10/10

Exceptional

07 Aug 2025

Stephanie Hoaimy

Friendly staffs and very clean.

Leisure Family

10/10

Exceptional

30 Jul 2025

Irene

Staff and facilities were excellent. Great central location

Leisure Partner

10/10

Exceptional

25 Jul 2025

Eduardo

The staff is super friendly and accommodating when in need of service.

Leisure Family_with_children

8/10

Excellent

08 Jul 2025

Charlotte

Nice hotel very close to Kata beach, restaurants and bars. Rooms are a little dated but big and pretty comfy. There are two pools and plenty of sunbeds at both. The bar staff were all fantastic, really friendly and fun! The hotel offers airport pick up if you request it 2 days in advance but I did this and they still did not manage to actually help me with a pick up so I would recommend organising your own transport

Leisure Self

2/10

Poor

06 Jul 2025

Tiffany Sin Yi

My parents, younger brother, and I stayed at Chanalai Garden Resort (rooms 3205 & 3206) from 28 June to 1 July 2025. My parents were in room 3206. We checked in early evening with just backpacks and one small luggage.

My dad had placed MYR1,000 (10 x MYR100 notes) in the side pocket of his backpack, specifically reserved for duty-free alcohol purchases on the last day. That cash was never touched throughout the trip. Unfortunately, on the morning of 1 July, just before checking out, he discovered the money was gone.

There were two known occasions where staff entered for housekeeping—once on 29 June (room was cleaned while we were out for dinner) and again on 30 June (only bottled water was replaced, and strangely, the bed remained messy). Meanwhile, our room next door was cleaned properly on 30 June, which made the rushed and incomplete service in my parents’ room feel suspicious.

When reported, the hotel denied everything (as expected). Extremely disappointed that such a breach of trust could happen in a supposed 4-star hotel. Would not recommend this place—your belongings may not be safe.

10/10

Exceptional

27 Jun 2025

Rebecca

Very comfortable large rooms with balcony view of ocean. Loved the pool!

Leisure

10/10

Exceptional

16 Jun 2025

Hillary

Absolutely lovely hotel!!!

10/10

Exceptional

10 Jun 2025

Miriam

Couldn’t fault this hotel, it was clean, the food was good, the staff were friendly and so helpful.
Only downside was that there’s a lot of stairs so if you have knee problems it might be an issue depending on your room

Leisure Partner

8/10

Excellent

07 Jun 2025

Michael

Good place, friendly staff, nice city, plenty of food and tour options, clean beach 10min walk, overall a good recommendation

Leisure Partner

8/10

Excellent

07 Jun 2025

Thomas

Nice hotel for the price, pillows were very hard though which made the sleeps difficult

Partner

10/10

Exceptional

07 Jun 2025

Phillip

Beautiful and the food was good. Staff are outstanding and heart warming. Highly recommended

Leisure Self

10/10

Exceptional

04 Jun 2025

Bruna

Amazing accommodation.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Debbie

I think my favorite thing about the property was I do believe every room had a view of the sea, which was so unusually unique and the staff was absolutely wonderful ❤️

Leisure Self

10/10

Exceptional

30 May 2025

Peter

Amazing stay in a fabulous hotel!
The staff bent over backwards to help us and were amazing and friendly.
I can't recommend rhis place highly enough.
We will be back to stay again!

Partner

10/10

Exceptional

30 May 2025

Nadia

Beautiful hotel, beautiful room and lovely staff. Very clean, and the pools were lovely - would definitely stay again! Highly recommend.

Leisure Partner

10/10

Exceptional

27 May 2025

Alex

It was great easy chevk in friendly staff couldn't be easier well positioned room by the pool steps were a great workout as well as the gym

Leisure Self

10/10

Exceptional

23 May 2025

Zhuoqin

Breakfast have a lot of choices with great value

Friends_and_family Family

10/10

Exceptional

11 May 2025

Rachel

Daisy and Kat were absolutely outstanding. The beds need to changed they are hard, but i would go back anytime. Amazing food Amazing staff. Thank you for spoiling me! Rachel

Leisure Self

10/10

Exceptional

01 May 2025

Mario

Close to beach, 2 pools and excellent facilities

Leisure Partner

10/10

Exceptional

26 Apr 2025

Mario

Walk to Beach and everything close by. Staff great and facilities all excellent. Recommended for all types of holidaymakers. Pools, food, good rooms and clean.

Business_and_leisure Partner

8/10

Excellent

21 Apr 2025

William Geoffrey

We enjoyed Chanalai Gardens. The staff are simply amazing! Very attentive and kind. Banks, the pool bar bartender was great...polite and fun. The breakfast buffet was delicious and had a good variety. They changed dishes up daily. Great walk to other restaurants and shopping. Super convenient place to stay.

Leisure Family

10/10

Exceptional

20 Apr 2025

Stephen

We thought the property was excellent and the staff couldn’t do enough for you. The room was spotless. it was an oasis in a sea of mayhem! Our fault for not researching the area enough! Thankfully we could go back to the hotel and get away from all the chaos that is Phuket.

Leisure Partner

10/10

Exceptional

28 Mar 2025

Oliver

Lovely staff. Brilliant rooms. On the beach

Leisure Partner

8/10

Excellent

24 Mar 2025

G

Near the Beach

This Hotel is just a few minutes walk to the Beach and a Seven Eleven store is just across the road. The rooms are nice and we had a great view of the Beach too. The Breakfast was nice, with plenty of options. The hotel has two pools, both of which are very nice. If you have mobility problems, this hotel might not be for you as there are many steps to climb. The staff are as usual very kind and friendy.

Partner

6/10

Pleasant

20 Feb 2025

Solvan

It’s true what they say about the amount of steps. Im young and very fit and it was a hassle getting to my ocean view room every day. Specially with all my gym equipment. The facilities and rooms were clean but i was not impressed overall.

Leisure

10/10

Exceptional

12 Feb 2025

Jane

Good value for money in a near beach side location.

Leisure Partner

10/10

Exceptional

30 Jan 2025

Jared

The staff was so friendly, the restaurants were delicious, everything was clean and you could easily walk to Kata beach or a good amount of restaurants and shopping around

Leisure Partner

4/10

Poor

14 Jan 2025

Mohammad

The only thing I liked was the view of my room, the room itself looks very old for a 4 star hotel for this price. Cleaning is very bad.
The location is very good. Service is good and interaction is friendly.

Leisure Partner

10/10

Exceptional

02 Jan 2025

Karyn

A maze of a hotel resort

Good resort. Breakfast was great. It took us 5 minutes to get from the front desk to our room. It's that big! The views were incredible! The room was comfortable and the beach was very close. The staff at the front desk was a bit cold but okay. The people at the taxi stand were helpful and kind. The happy hour was buy one get one. Very large resort so it took a day to figure out navigation. Would recommend!

Partner

10/10

Exceptional

01 Jan 2025

Wesley

Outstanding

Leisure Family

8/10

Excellent

19 Dec 2024

Verified traveler

Nice one.

Easy check in with welcome drink and ice cream. Making you feel chill after a long drive from airport. The ambience is good. Rooms and view is great. Room is spacious. The walk to room is fabulous with the greenery and the beautiful swimming pool. Enjoy the drink and live premier league game. Breakfast is good

Friends_and_family Family

10/10

Exceptional

19 Dec 2024

Daniel

Close to beach

Leisure Family

8/10

Excellent

05 Dec 2024

Giles

Nice hotel. Friendly staff. A lot of stairs and steps!

2/10

Poor

01 Dec 2024

Andrew

Staff were unhelpful and rude. Door to balcony came completely off its hinges. Breakfast gave me food poisoning and staff didn’t even let me increase the checkout time an hour because of it. The receptionist also accused me of taking a laundry bag and they kept asking me every day “ you check out today”? When they knew I was checking out a few days later. How condescending. I left the hotel and booked one for half the price 500m down the road and it is much better.

Leisure Self

6/10

Pleasant

19 Nov 2024

Verified traveler

Good location
Our initial room was dated and had a very small bathroom, we contacted front desk and they were quick to respond and moved us to a more updated room and provided us with complimentary breakfast to help resolve the issue.
Lots of stairs to navigate but nice views (elevators are available for parts).
Staff was friendly and helpful.

Partner