Hotel Iris

Italy , Genoa
GENOA , Via Gabriele Rossetti, 3
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100 reviews shown

2/10

Poor

10 Jun 2026

Cherie

I arrived late due to flight delay and they charged me and gave away my room.

Self

6/10

Pleasant

08 Jun 2026

Stephen

Be prepare to see crawling thangs

Self

2/10

Poor

08 Jun 2026

Jaime

room was super stinky!! i left the door open so the smell can probably go away but it didnt help. maybe the catpets werent washed in years. very stinky.

Self

6/10

Pleasant

01 Jun 2026

Rebecca

Just there overnight for a quick stay. Didn't get to use the pool or any amenities. Check in was easy and parking pass was helpful. Can't say much about the decor of the room could use a little help like the light shade was torn and wondered why the table tops were all scarred. Could be really easy to just put a piece of laminate on top. Very basic room very basic price can't complain about that. Look like they've updated the bathroom which was good. Could use a little work.

Partner

6/10

Pleasant

29 May 2026

Mariya

Affordable

Self

2/10

Poor

25 May 2026

Fabiola

Room was not clean, the tub was dirty and cracked. There were little cockroaches and the curtains were ripped.

Friends_and_family Family

2/10

Poor

24 May 2026

Melissa

Horrible, could not sleep lots of people that live there or are tenants did not let us sleep.

Partner

6/10

Pleasant

24 May 2026

Armando

Room was okay not the greatest but for spending the night was ok.
I’ll give them 6/10

Partner

2/10

Poor

24 May 2026

Norma

Honestly the pictures look to nice, no microwave, looks very very cheap. Not that clean, furniture beat up and old, room smelled like straight bleach. Just not worth the price..... just not the greatest not coming back again

Self

2/10

Poor

17 May 2026

Jessica

The picture lie this place was gross

Family_with_children

6/10

Pleasant

17 May 2026

Dennis

Hotel is dated. It's obvious they've been working to improve the rooms, but still needs a lot of work. Peeling paint, worn table tops, sloppy paint work, all make it look poor.

Self

6/10

Pleasant

07 May 2026

Mariya

It’s cheap

Self

2/10

Poor

03 May 2026

Carlton

Roaches. The tub filled up with dirty water from another unit on the property every day. The room smelled like cleaning products.

2/10

Poor

02 May 2026

John

Pretty run down and gross.

2/10

Poor

29 Apr 2026

Ramon

COCKROACHES!
COCKROACHES!!
COCKROACHES!!!
Upon arrival to my room I found 3 cockroaches in my bathroom. I shrugged it off and did not see another one…

Until the next day, when I felt something crawling on my arm while I was sleeping. Sure enough there was a baby cockroach on my arm. At this point i don’t know if I’m disgusted, pissed off, or both. All the front desk offered was to switch me rooms (as if they’re not in the walls) I didn’t get a sorry or anything. Then the “manager” of the property tells me she will give me a discounted rate on my next stay…ya well what if I didn’t want to come back?! Well, I was curious just how much of a discount she would give me so I checked rates and her “discounted” rate was still higher than some sites online. NEVER STAY HERE!

Self

2/10

Poor

28 Apr 2026

Mark

To Management,
I am writing to formally demand an immediate refund for my recent stay at Hotel Iris due to unacceptable room conditions, undisclosed disruptive construction activity, and a complete failure to reasonably address the situation.
Upon entering the room, it smelled strongly of smoke. This alone made the accommodations substandard and inconsistent with what any guest should reasonably expect from a hotel stay. I will be more than happy to show you the air freshener receipt I bought to try to remove the smell.
More serious, however, was the construction activity that began next door at approximately 6:54 AM. I have timestamped video evidence documenting loud drilling, sawing, and demolition-related noise while guests were attempting to sleep.
This appears to directly conflict with local noise regulations, including:
Sec. 36.408. Hours of Operation of Construction Equipment
Except for emergency work, it shall be unlawful for any person to operate or cause to be operated construction equipment:
(a) Between 7 p.m. and 7 a.m.
Construction activity occurring at 6:54 AM is plainly within the prohibited hours unless it qualified as emergency work, which it did not appear to be.
At no point prior to check-in was I informed that disruptive construction would be taking place adjacent to occupied guest rooms. Had this been disclosed, I would never have agreed to stay there.
When I reported the issue to the front desk and requested assistance, the only response offered was a l

Self

4/10

Poor

28 Apr 2026

Rajanae

Only one person working rooms are okay but my remote wouldn't work

2/10

Poor

26 Apr 2026

Mariya

It’s whatever

Self

2/10

Poor

25 Apr 2026

Mariya

Horrible I couldn’t get in the room. Door lock did not work it was horrible furniture was old and worn out

Self

2/10

Poor

25 Apr 2026

Ramon

Disgusting! 3 cockroaches in the bathroom when I first got there. I knew the place wasn’t the best to begin with so I shrugged it off. Then didn’t see another so I rebooked for the next night. That’s when everything changed for me. I took a nap and woke up to a baby roach crawling on me. That was enough. Then I ended up finding 6 more baby roaches in the bathroom area. When I told front desk about it she didn’t offer me anything except “a discounted rate” on my next stay…which she tells me was $138…I go online and find a better room for only $98. Terrible service, disgusting rooms, will never stay here again

Self

10/10

Exceptional

21 Apr 2026

Trevor D

Everything was perfect

Self

10/10

Exceptional

18 Apr 2026

RamOn

Good

6/10

Pleasant

14 Apr 2026

Leonarda

It wasn't the most comfortable stay, but the rooms were clean and smelled fresh. To us, it was all that mattered for an inexpensive night's stay.

2/10

Poor

30 Mar 2026

Jerald

it was horrible!!!
I would never recommend this to anyone.

Partner

8/10

Excellent

29 Mar 2026

Dawn

Parking was perfect. The hotel is exactly as described - a budget hotel, excellent location, basic amenities, friendly staff.

6/10

Pleasant

25 Mar 2026

Evelyn

Not what was expected as the picture shown on the internet

Partner

2/10

Poor

24 Mar 2026

Rena

This property is ran down. We paid extra for jacuzzi tub but wasn't able to use it for 2 days due to the fact that ceiling has a leak. The bathroom was covered in water, hey roaches and spiders which my husband got bitten by one. The walls inside were filthy dirty we had no towels or blankets. Had kids running up and down the stairs two or 3:00 in the morning. A lot of drug activities in and out of the hotel. The pictures of the advertise online or phones that is not how the roads look inside. The furniture was outdated and my back is killing me because the bed was horrible. Not only that they came inside the room and we weren't in there and semi tried to clean up the room when we didn't ask them to do so. Once I brought it to management's attention she tried to deny everything. The towels that we have inside of the tub and on the floor was removed so I knew someone been in the room complex. I wasn't accommodated for anything I don't recommend this to anyone. This hotel was designed I believe for prostitution nothing more nothing less

8/10

Excellent

22 Mar 2026

Bryan

Hardly had any poolside seating.

2/10

Poor

20 Mar 2026

Maria

Very Dirty. The property, The furniture was very Ugly and broken.

Only one sheet. No blanket!
The smell was awful, like urine.
I had to sleep in my car,

I only took I shower.the tub burnt. Of cigarette. Small

I would never rent at iris hotel again.

Self

4/10

Poor

19 Mar 2026

Vincenzo

Unfortunately, my stay was significantly disrupted by a neighbor and their roommate who argued loudly from 9:00 PM until 4:00 AM. Despite the television being at full volume and two dogs barking throughout the night, security was unable to resolve the issue after my calls at 1:30 AM and 4:30 AM. It was clear that these individuals were not concerned with basic social etiquette or the comfort of other guests.

Self

10/10

Exceptional

19 Mar 2026

Jamar

All the above

Leisure Friends

4/10

Poor

19 Mar 2026

Priscilla

It could be

4/10

Poor

18 Mar 2026

Jessica

They were 10min late with our check in. Our neighbors had 2 noisy dogs. I will say when I called to bring that up they had security come. Employees were nice. But the hotel is dingy.

Friends_and_family Friends

2/10

Poor

16 Mar 2026

Morgan

The place is not like the pictures advertised. You are not getting the quality that the pictures portray. We ended up checking out early, didn’t get any sleep. Everyone around us was living in the hotel and it was loud. 2 guys knocked on our door around 10pm looking for someone. No one slept and I’m sure there was a drug deal outside our room around 2am. The employees at the desk were nice and I’m guessing they know things are out of hand.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

marvin

Stayed here 9 years ago, and this was kind of a let down. It has become one of those places that people live at with loud barking dogs, in need of a refresh in the room. I went on the budget and got what I paid for. Please fix the fire alarm from chirping in the morning, not worth any price for that.

Self

2/10

Poor

01 Mar 2026

Sarah

The first room I was given was absolutely disgusting. It smelled like smoke and the walls had a film of nicotine as if someone had been smoking in there for years even though the establishment was “smoke free”. I told the front desk and he showed me other empty rooms and allowed me to choose. Customer service was great thought. New room still had dingy sheets with cigarette burns in it. Homeless people stay around the hotel as well.

2/10

Poor

11 Feb 2026

Daniel

The rooms need to be remodeled. Funny smell in the room and old furniture.

Partner

8/10

Excellent

03 Feb 2026

David

Room was clean, but small

Self

2/10

Poor

30 Jan 2026

Timothy

Nothing like the pictures that were advertised. The dirtiest room I’ve ever stayed in. Gross and bad in every way.

Business_and_leisure Self

4/10

Poor

13 Jan 2026

Michael

Room conditions, pool conditions

Leisure Self

4/10

Poor

13 Jan 2026

Michael

Couple of cockroaches, dirty refrigerator and damaged walls, pool was 1/4 filled with water, furniture dinged up quite a lot .

Leisure Self

2/10

Poor

02 Jan 2026

Chris

When I first arrived I noticed a mildew smell and it seemed like the room was not properly cleaned before my arrival. Also the main feature of the hotel room was the Jacuzzi tub which was covered in stains, three different types of tile on the wall indicating plumbing issues. The hot tub drain plug was not attached to the tub and the drain plug provided did not work and could not prevent the water from draining along with several of the tub jets not working made it impossible to use the Jacuzzi tub feature which was the whole attraction of the high priced room. Also during my stay I seem to notice what might be black mold in the bathroom. Also due to the rain the roof of my room was leaking water from the ceiling and onto a table and floor which had my cell phone, tablet and several hats on top of it and underneath it. Needless to say they were all covered in water when I woke up in the morning. And I did not get woken up by my alarm because the water that was leaking from the roof damaged my cell phone. And on top of that my room and maybe all the other rooms possibly lost power so I had no AC or heater no lights no power for the majority of my stay. Parking lot and pool also flooded along with many hotel rooms on the first floor. I could not even call the front desk because they had no phone due to the power. The lots of power and cell phone damage caused me to wake up later than planned and caused me to miss important meeting. This was honestly one of the worst experiences

Business_and_leisure Self

2/10

Poor

24 Dec 2025

Jeremy

Never again. Worst. Stay. Ever.

Leisure Partner

2/10

Poor

08 Dec 2025

Shelby

It’s disgusting. Saw 6 roaches in the span of an hour and a half. We literally left before bedtime and booked a separate hotel. I would give zero if I could and would shout to the rooftops about how no one should stay at this hotel. It’s gross, not taken care of, creepy artwork, people live there, trash everywhere, and the room smelled heavily of cigarettes and dead person. Absolutely avoid.

Friends_and_family Friends

6/10

Pleasant

21 Nov 2025

Laurene

BED WAS A 6/10, NOT THE WORST, NOT THE BEST. WEIRD LARE PHOTO O F A RANDOM WOMAN ON THE WALL, LIKE CREEPY LARGE. PARKING LIMITED, OVERALL, THE PROPERTY IS WHAT YOU PAY FOR, TOLIETS DID NOT FLUSH WELL. AC UNIT WORKED FINE SO DID TH TV. FRONT DESK STAFF WAS AWESOME. AGAIN, GET HAT YOU PAY FOR, A ROOM FOR THE NIGHT.

Partner

6/10

Pleasant

03 Nov 2025

Jason

We saw two roaches.
Door key hardly ever worked. Somebody had kicked in the door
before and it was just patched po
orly.

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Jenny

Not a Boutique Hotel.

Pet friendly. Should not be charging a resort fee. Thin, thin, thin walls and loud guests. Friendly front staff. No daily housekeeping, coffee machine or hair dryer. No bugs but interior falling apart - sheets and towels were clean though. Disappointed by how much I paid.

Self

6/10

Pleasant

24 Oct 2025

Russell

The first night of our stay a bum or a rockhead came to the door at 2:30am, no trash cans in the room,towels were small. Both hotel clerks were friendly .

Partner

2/10

Poor

25 Sep 2025

Harry

Terrible roaches they tried to keep me on my deposit

Partner

6/10

Pleasant

21 Sep 2025

Jesus

Great location, but it had cockroaches in the room. First time I ever saw them and have been coming to this hotel multiple times.but the property is clean.

2/10

Poor

30 Aug 2025

STEPHEN

I was not able to stay in the room. It smelled so bad. It was like someone had been smoking in there nonstop or even smoking meth or something like that. It was absolutely horrible. I could not stay there. The clerk said he could not refund my money. I had to go through Expedia so I need to come to you because that place was horrible.

Leisure Pet

6/10

Pleasant

28 Aug 2025

Jonathan

It's decent enough.

10/10

Exceptional

21 Aug 2025

Farhang

5stars

Leisure Pet

2/10

Poor

10 Aug 2025

Brett

The images provided of this hotel are very misleading. The property smells like urine and cigarette smoke. The room we were given smelt like a previous smokers room, felt humid and looked like it was given a landlord special. The entry door looked like it could easily be broken open. There were a lot of odd people walking around the parking lot and most of them were chain smoking inside and outside of hotel rooms. It’s a small sketchy-people-filled hotel in the middle of a bunch of well known chain hotels. Not the best place to stay in San Diego if you have small children and family members with asthma. They wouldn’t refund us for our stay when we decided to take our business elsewhere due to these reasons. You’re better off sticking with a well-known hotel chain and paying more per night if you prefer to breathe well and feel safe sleeping at night.

Leisure Family_with_children

6/10

Pleasant

31 Jul 2025

Devra

First of all, for whoever might read this DO NOT USE EXPEDIA, they booked me the wrong room and would not offer a partial refund only a cancellation but there was no time to book another room.
Hotel Iris , well, you get what you pay for, it's fairly inexpensive and they did accommodate us in a room with disabled parking in front. It was nice to have a mini fridge since the room I booked on Expedia was suppose to have a full kitchen (there are no such rooms at this hotel). Upon entering there was a powerful Clorox smell covering up a moldy smell. The front office smells of mold, too. The board under the bathroom sink is rotten and lots of rust and old molding in the bathroom. The towels they provide are minimal in size and quality. We found one huge cockroach , thankfully more. We had a room close to the street and it was loud from traffic. They power washed the upper level right above us leaving a waterfall over the sidewalk. There is a pool but all the pool furniture is broken or unusable. The jacuzzi is not working. This seems like a very old, not very well maintained property.

Pet

2/10

Poor

24 Jul 2025

Jared

Absolutely shocked by hot unsanitary it was

Well it horrible the person who checked us in didn’t car that there was trash everywhere, the room had a horrible chemical smell that gave me a head ache, we couldn’t stay there. We went through hell to find another place to stay. I didn’t feel safe. The bed had stains on it. The neighboring rooms appear to have people living in them in very unsanitary conditions and were smoking in front of the room and were making noise. I review hotels for trip advisor as a pass time I have 73,000 readers and I honestly and with all do respect have never experienced anything this bad in my life

Business

2/10

Poor

23 Jul 2025

Verified traveler

Do Not Stay Here

The photos shown are absolutely nothing close to what the rooms look like. There was a large roach, flies in the room, stains on the bed, the walls and bedding are dirty and the shower had a leak. The trash cans outside were overfilled and full of flies. Overall a 1 star rating, especially for the price. Highly recommend not to ever book here.

Partner

2/10

Poor

21 Jul 2025

William

STAY AWAY

Cockroaches in room and bathroom, window had not curtains. front desk was rude and mean. This is a drug hotel, not safe or clean.

Partner

2/10

Poor

21 Jul 2025

Verified traveler

ROACH MOTEL

I am very disappointed, unhappy and disgusted. EVERYTHING read ROACH MOTEL as soon as we drove in.
This MOTEL was in between all these big names hotels on Hotel Circle…. But paying for $150 A NIGHT was not worth it!
We laid in bed and watched a roach go up the wall.. then it went behind the refrigerator. Moved the refrigerator and there was a cluster of dead and alive roaches!
I asked to change our room- They were fully booked.
Asked to spray the room while we left for dinner- doesn’t seem anything was done to our room when we came back.
Asked for a refund or compensation- they said i went thru a third party so they couldnt help me
I WANT MY MONEY BACK! $350 for two dirty nights! I was too afraid to leave my suitcase open! We put everything on the bed whenever we left the room! Never again.

Partner

2/10

Poor

15 Jul 2025

John

Worst experience I have EVER had at a hotel

When I arrive there were two guests in the lobby seeking refunds because they refused to check in to dirty rooms. I got my room and upon entering found it. It cleaned it ready - including literal blood on the walls of the bathroom. I went to the front desk and asked for another room. The second room was just as bad. Both were absolutely filthy. I then went and returned my key. The front desk staff told me I could contact hotels.com and ask for a refund just like the other guests did. When I contacted customer service I was told the hotel has a “no refund policy” and that they would contact the front desk to ask for a waiver. Which aligned with what I was originally told. Once I returned the keys and walked out - the on duty manager refused to allow the refund. She admitted that the rooms were not clean or ready to be issued. She then said that even though there was no rooms ready - I could wait for one to be cleaned with zero indication of when that would be. I politely declined and asked for the refund to be processed since my family would not be staying there. I was told absolutely not and to “take it up with your bank”. So I am. I would not recommend anyone stay at this hotel - the pictures do not match the actual conditions, the bait and switch is very deceptive. They have a no refund policy because once they get your money - they expect you to just deal with it seeing as how neither their management, customer service, or hotels.com will help you if you decide not to stay

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Miriam

Nice staff clean room

Business_and_leisure Self

2/10

Poor

11 Jul 2025

Pablo

Their was cockroaches on the bed and when i went to go tell front desk they where giving me attitude

Even after seeing pictures i took.

Business Self

2/10

Poor

09 Jul 2025

Sam

Booked the jacuzzi suite. The water wouldn’t get hot enough to use it. The handle was pretty much broken, and wouldn’t turn past a certain point. We decided to see if we could deal with the lukewarm water, and there was a bunch of junk floating in it. We decided not to risk a staff infection. There was a shower head above the tub on the same faucet. This was the only way to bathe in the room.

This was the tip of the iceberg of issues stemming from poor maintenance. There was a hole in the floor cold air was coming out of, and the tile kind of gave when you stepped on it. There were cigarette burns and drywall patches everywhere. The toilet rocked when you sat on it. The wood furniture had stains. The hot tub outside was boarded up. The ice machines were by the outdoor pool, and looked dirty.

Amenities were hit and (mostly) miss. There was a refrigerator, a microwave, and basic cable in the room, but not much else. I didn’t know how much I would miss bad hotel art until I was staring at a bleak blank wall. Climate control was a smelly wall A/C unit, and the blankets were thin. I can sleep on a rock, so I can’t attest to how the mattress was. I found myself missing things like tissues and convenient trash cans you would find at any other motel.

It was also loud. Some people were getting in their car and yelling all night. We could also hear people in rooms around us, and housekeeping vacuuming.

Partner

2/10

Poor

08 Jul 2025

Rey

Staff would not refund my stay after finding cockroaches everywhere in the room.

Leisure Partner

2/10

Poor

05 Jul 2025

Cristianey

The two rooms they give me, they where filfhy

You should not have this jotel
In your list expedia, bad reputation.

Leisure Family

2/10

Poor

03 Jul 2025

Gabriel

Still have not received my deposit back, 6 days after checking out

Business Self

6/10

Pleasant

02 Jul 2025

Aubrey

When I arrived, I was driving a U-Haul and it would not fit under the awning for hotel Iris so I had to go inside of the Marriott parking lot and go all the way up and around into the Iris parking lot… The guy at the front desk was helpful. It was however, obvious that people who are homeless are coming out of homelessness are staying at Iris in probably 80% of the rooms so I was worried about getting into my U-Haul.Hey I’m just wondering how you guys

Self

6/10

Pleasant

29 Jun 2025

Aryn

Stayer beware

This place has a lot of homeless around the area. Every time I left my room someone always asked me for change or in one case a socket wrench. Also every night someone kept knocking on our door asking to come in. There was a dead spider and another bug in the middle of the bathroom. The tub had a rag in it stuffed in the drain, and whenever we took a shower water got all over the floor, which if you don't lay a towel beforehand you will slip like I did, the tile they use has no grip. The desk had paint on it and the drawer handle was missing on one of the drawers there was what I can only assume was chocolate (didn't further investigate this) on the floor.dropped an earbud behind the nightstand and when I went to move it I found someone else's piercing (possibly belly button) another thing to mention when we first entered the room it reaked of weed we kept trying to get the smell out but couldn't. Also be aware that they charge $100 deposit and $11.95 per night \"service fee\" I didn't receive any service during my stay. Also the hotels home page at the time that I booked, mentioned no service fees and as per SB 478 and AB 537, they are to have full transparency with any and all fees included in a guest's stay. That being said the only positive aspects of this place is the jetted bath tub and the front desk staff the gentleman who checked me in was nice and polite same goes for the young lady who checked me out she was also informative when I asked about the $34.95 charge.

Partner

8/10

Excellent

26 Jun 2025

shayla

The staff

4/10

Poor

26 Jun 2025

Ruth

Checked out as soon as sun came out!

Had car issues and needed a place to stay for the night since it was too late to drive. Found this place on hotels.com and made reservation online. First, guy who checked me in barely spoke English and it was very difficult to understand his accent. Then he told me there was a $100 deposit that I wasn’t made aware of when I made the reservation. He gave me my key and when I went to the room the key wouldn’t work. I had to wait for him to come see what the problem was. The property wasn’t well lit and there were a lot of suspicious individuals roaming around which made me worried for my safety, so I waited for him in my car. When he got there he opened the room with his key and sure enough the rm had obviously been used and not yet cleaned. I had to get back in my car and drive to the reception again so he could give me another rm. This time the key worked, thank God, because it had gotten very late and I was exhausted and starving (no food available at hotel, not even a vending machine or snacks). Rm smelled so musty it made me nauseous. I turned on the AC and good thing I was carrying an essential oil that I put on the vent to freshen up the room. Rm was clean enough but definitely old and in need of updating. Didn’t trust taking a bath in their jet tub; who knows if they disinfect well. Made extra sure all locks worked and moved desk in front of the door. I could hear people passing by all night so I barely slept and felt very unsafe. Maybe drug deals happening? Want $ back

Self

2/10

Poor

26 Jun 2025

Edwin

Rooms smell like smoke and they won’t do anything about it

Business_and_leisure

2/10

Poor

24 Jun 2025

Jesse

Horrible rooms never ever staying there I walked in and walked right out room was all moldy

Business

4/10

Poor

24 Jun 2025

Margarita

I booked a kitchen as one of my requirements when booking. I was give a jacuzzi rm and no food vouchers or a way out of my reservation. I did not contact Expedia to fight this since I was on vacation and not in fight mode

Leisure Partner

2/10

Poor

23 Jun 2025

Christopher

Checked in, asked about the pool and hot tub, there wasn’t a hot tub like they claim, get to the room and it smells, the sheets are dirty, remote and tv don’t work, we were given two towels for four people and an additional deposit for this crap hole upon arrival. Don’t recommend!!!

Leisure Family_with_children

2/10

Poor

21 Jun 2025

Wendy

The room smelled of weed. The furnishings were old. No plug for the jacuzzi bath tub so couldn’t use it. Other guests were loud all night long and sketchy.
Will never stay there again and do not recommend.

Partner

2/10

Poor

16 Jun 2025

Chantel

This place is a dump. It’s nothing like the pictures show. The furniture is in bad shape. The wood floor was broken.The tub was dirty and it had hair in it. There is a lot of people walking around the parking lot in the middle of the night. Did not feel safe.

Friends_and_family Family

2/10

Poor

07 Jun 2025

Henry

There was dried up blood stains on the bed and shower tub. There was about 100 nat flies flying around. It was absolutely disgusting. I ran out of there. I walked in the room and left. The room was gross.

Business

2/10

Poor

27 May 2025

Elix

El cuarto olía muy mal la verdad muy mal

Business_and_leisure Friends

4/10

Poor

24 May 2025

Verified traveler

Dirty and gross

4/10

Poor

05 May 2025

Alejandro

The Trap Hotel

Cheapest hotel in the area for a reason. Seems like a lot of the rooms are occupied as housing for drug addicts. First night i was accosted by a woman who was clearly strung out on something. My next door neighbor had random people stopping by the room all day and all night; lots of arguing about \"collecting stuff\" from them.
And to top it all off my room reeked of chlorine that became apparent was used to try and hide the HEAVY smell of cigarette smoke. Burn holes on the curtains as well.
If youre on a steep budget, then i guess this is your best best. Free parking which is nice. Other than that I think I'll just save some more money for a better place next time.

Self

4/10

Poor

26 Apr 2025

Mark

Coachroches remote for tv didn’t work

Partner

4/10

Poor

04 Apr 2025

Verified traveler

Wouldn't recommend

Not the beat place to stay definitely wouldn't recommend it seen to be more people living there them actually staying there

Friends_and_family Family

8/10

Excellent

10 Mar 2025

Verified traveler

Program Hotel...

I enjoyed my stay. The only problem was during the early morning hours somebody was playing their music super loud. I couldn't sleep.

Partner

8/10

Excellent

01 Mar 2025

Alberto

I got the hot tub wit the jet spa, the jetting did not work

Leisure Partner

2/10

Poor

16 Jan 2025

Osiris

The room we first got smelled like smoke an there was roaches an we went to ask for a different room an there was no blankets it was so bad

Partner

8/10

Excellent

11 Jan 2025

Frank

It was great, sadly we were expecting a heated pool and it was ice cold.

Partner

4/10

Poor

04 Jan 2025

Dolores

No coffee maker, towels were very small.
No toiletries. Very noisy it more of a live in place. I would not stay there again. Pictures of hotel were very deceiving it did not look that way at all

Friends_and_family Friends

2/10

Poor

29 Sep 2024

Rene

This property is super dirty. Even had roaches. I couldn’t see myself sleeping in the bed. So we left after an hour. Rooms don’t look nothing like pictures. Smelled horrible as well. I got catfished.

Leisure Partner

2/10

Poor

12 Sep 2024

patricia

Dangerous. Disgusting. Drugs. Bugs

I did not stay! The tv had bugs coming out the back, hole in ceiling, bed ruffle stained, chair cut and no stuffing, microwave so gross, floor disgusting several stains, drugs, prostitution, room smelled like animal and strong pot smell. Front office was smokey from pot and cigarettes, signs about trafficking. I left and contacted hotels.com. Also ask for them to take it off site. Needed one night bc I messed up my booking at other hotel

2/10

Poor

07 Sep 2024

Lewis

Rooms were dirty. Dog poop left on the carpet from i am assuming for awhile since it was dried out.

Leisure Family_with_children

2/10

Poor

02 Sep 2024

Ivan

the was a big cockroach at the bathroom and the bed. horrible experience. will never be back to that hotel. thanks was only 1 night

Leisure Partner

8/10

Excellent

25 Aug 2024

Robert

The stair was fine. The thing I had a problem with was I was charged $100 cleaning/security deposit when I checked out the guy said that he had returned it and I have yet to receive any return from the hotel or hotels.com so I need somebody to tell me how to resolve this.

Partner

10/10

Exceptional

25 Aug 2024

Socorro

Peaceful night

I rested pretty good in my stay. The AC was working great, there was no noise during night time.
I love this place to relax on a long weekend.

Friends_and_family Family

10/10

Exceptional

21 Aug 2024

ALICIA

Quiet/comfy stay

My stay was pleasant and quiet. Beds were comfy. Check-in and out was quick and the gentleman( didnt get his name) who checked me in was courteous/nice and Patrick who checked me out- was nice too.

Partner

2/10

Poor

12 Aug 2024

lorena

The room was not clean, it had a bad odor I had to buy a lysol and put all over the room, there were insects in the bathroom, no trashcan in the room or the bathroom, the furniture was damaged and the restroom wall like they made some repairs and they look unfinished, very bad experience… there were also people like living in the room nextdoor and we could smell cigar odor all night…and a lot of noise.

Leisure Partner

10/10

Exceptional

11 Aug 2024

Maria

Pay attention little bit on the cleaning. We found a fake eye lash on the sink but other then that everything was perfect. Thank you!!!!

Leisure Partner

10/10

Exceptional

02 Aug 2024

Johan

Cool place!

Leisure Friends

2/10

Poor

02 Aug 2024

Maria

Pictures shown here are upstaged

Completely outdated, I felt like I was catfished. The room looked nothing like the pictures shown here. The shower had no shower handle, no curtain when we used the shower the bathroom looked more like a wet room bc water was everywhere. The parking smells like urine. I was very disappointed

Business

8/10

Excellent

28 Jul 2024

Martin

Great place, centralized to everything. Able to access the whole city without a problem

Leisure Partner

2/10

Poor

28 Jul 2024

Ann

We arrived right at check in time; were asked to wait 45 minutes for our room. Finally the former “guest” vacated with several large totes and bins and a police escort. THEN the carpet shampoo guy went in THEN cleaning staff. The room was rundown, very stinky and not that clean. The beds were uncomfortable and felt and smelled damp. The shower is a safety hazard—the bathtub floor literally moves under your feet causing immediate dizziness. Finally, the outside/landscaping was also rundown—there was a used syringe right outside our door.

Leisure Family