Name: Starhotels President
Address: Corte Lambruschini, 4, Genoa, 16129, IT

2/10

Poor

14 Jul 2026

Luis

Sewer odor came out of the sink, staff got into my room without letting us know to remove a car, I had some euros on the desk and they were gone, reported to the front desk and they didn't even care.

10/10

Exceptional

30 Jun 2026

ASHRAF

An absolute gem!
Without a doubt. Perfect location right across from the train station yet very close to centro storico and restaurants nearby. The hotel also has an excellent restaurant on the first floor serving local specialities. The service and food was excellent. The staff everywhere from the front office to the restaurant to house keeping were superb. We asked house keeping three times for service on restocking the minibar, change of pillows(they have a pillow menu too). All their prices are reasonable and offer more value for money. We opted for the gold package which includes breakfast, parking, minibar (soft drinks), and a 10% discount on all F&B purchases incl the bar and restaurants. The rooms were very clean spacious and comfortable. So were the beds and soundproofing. The Starhotel President will definitely be the hotel for us for any future visit!

Partner

8/10

Excellent

09 Jun 2026

Simon

Staff were prompt and helpful with info about Genoa and its sites of interest

Partner

10/10

Exceptional

06 Jun 2026

Robin

Good hotel, and location near a major train station made it convenient

10/10

Exceptional

09 May 2026

Richard

The hotel is very modern with clean rooms and great staff. Full buffet breakfast and located near a metro stop for conveniently getting around.

Self

6/10

Pleasant

14 Oct 2025

Vladimír

The room was spacious with plenty of room.
The room furnishings are from the 1980s, with an old and visibly dirty carpet that didn't smell good.

The noisy air conditioning, which couldn't be left on at night, made the nights very hot with poor air quality.

Maybe I was unlucky with my room, I can't say how it is in the other rooms.

Business

10/10

Exceptional

27 Sep 2025

Dionne

It was close to everything. Breakfast was delicious. The hotel rooms could use a bit of renovation. The lobby doesn't represent the rooms. The A/C doesn't cool. We ended up opening the window. The staff were very friendly and helpful

Leisure Friends

10/10

Exceptional

08 Aug 2025

Jaelle

Great location near the train station . Beautiful hotel .

10/10

Exceptional

15 Jul 2025

Mariana

Nice clean rooms, very close to everything that we needed.

Leisure Family

10/10

Exceptional

14 Jul 2025

Ira

One of the best hotels I have stayed at in Italy! We loved Genova!

The hotel was in a perfect location. The train station was a 5 minute walk to Genova Brignole which connected us to so many places including La Spezia, Rome, Pisa, Cinque Terre, etc.

The bus station was also a 5 minute walk and we took buses 31 and 13 to the port and to Nervi as was Volabus to the airport (10 Euro, be on time though. It stops for 1 minute).

Lots of dining options within walking distance (downtown area).

The rooms were terrifc, just like the pictures showed...clean, neat and modern!

The staff was extremely friendly and helpful. Monica suggested using the Volabus to the airport and another staff member took my request for an early morning breakfast bag since I was going to miss breakfast (I had paid for the breakfast pkg) and lo and behold at 4:45 am, there was a bag with juice, croissants, apple and spreads including plastic cutlery. I am so grateful. Thank you so much!

Leisure Family

2/10

Poor

11 Jul 2025

Erkan

Unhelpful staff

We needed a place to stay due to an unforeseen circumstance. They wouldn’t let us check in even with a valid ID. They made us go to the police station at 10:30pm to validate our ids to no avail. We had to find different accommodation.

8/10

Excellent

08 Jul 2025

Davina

The reception staff excellent service, especially Monica, thank you for recommendations and information, good breakfast, parking, comfortable room, hotel close to rail, shopping, restaurants

Leisure Family

10/10

Exceptional

02 Jul 2025

Sidney

Clean property. Very close (5 min walk) to rail station Genova Brignole, which was great! Nice and safe. Many dining options in area, and many available commuter options to get to the Old Port area of town.

Leisure Family

10/10

Exceptional

24 Jun 2025

Michelle

Lovely and friendly staff. Very helpful. Great location snd very clean

Partner

10/10

Exceptional

11 May 2025

Verified traveler

Very professional and well managed

Excellent. The hotel is professional and well managed. The staff are very helpful, professional and focused on delivering good service. Would highly recommend this hotel.

Self

6/10

Pleasant

07 May 2025

DUSTINE

The room that I stayed in was very old

Business_and_leisure Self

4/10

Poor

05 Apr 2025

Verified traveler

Poor maintenance

The lifts was down for 3 days and the hotel can’t do anything, and we were at 11th floor!

Business

10/10

Exceptional

30 Mar 2025

Aleisha

Great stay. Clean and quiet.

Business_and_leisure Partner

10/10

Exceptional

09 Mar 2025

Sandra

Great place

Great experience. Was allowed to do early check in which was great due to being tired from long bus ride.

Friends_and_family Friends

8/10

Excellent

04 Mar 2025

Paul

Business trip stay 1 night perfect.

A pleasant stay, ideal for business or pleasure, good wifi, nice bar and pleasant staff to assist, Nice breakfast with hot food at breakfast also.

Business

10/10

Exceptional

09 Jan 2025

denise

Nice and quiet, close to all amenities, very close for all transport

6/10

Pleasant

01 Jan 2025

Ye

Great overall but even bottled water costs money. Most of the 4 star hotels in Europe would give at least two free bottles of water. In fact star hotel in Milan provides free water

The shower head has limited water so takes a while to get showered

Partner

8/10

Excellent

26 Dec 2024

Maria

Room 924 !

A corner room with the bathroom in triangular shape
In the bathroom was no heating and it was ice cold on the floor and everywhere, there was also no extractor fan for bad smells and the only way to get some warmth in the bathroom was by leaving the bathroom door open all the time.
All b all an unpleasant experience and a single room which was sold for a double with a paid for upgrade

Business

10/10

Exceptional

01 Dec 2024

Don

Very nice hotel, we especially liked how quiet the rooms were - that's the biggest factor for us. The gym was well above average as well.

Leisure

8/10

Excellent

13 Nov 2024

Rupert

Starhotels President genoa

Used as a base for meetings in Genoa. Conveniently located with parking available. Comfortable rooms

Business

10/10

Exceptional

11 Nov 2024

Gerson

.

6/10

Pleasant

02 Nov 2024

Risha

More bilingual staff required, esp English speaking. Staff should assist by giving clear directions into the city area. We lost out on seeing this beautiful city as we went the wrong direction and it was too late to fathom out where we were. Handing the map over to you without précis directions is of no use as everything is written in Italian.

4/10

Poor

09 Sep 2024

Abdulkareem

Staff keep charging for non chargeable items even room service they want to change but I rejected

Leisure Partner

8/10

Excellent

21 Aug 2024

Dylan

Close to the train station. Very friendly staff.

Leisure Family

6/10

Pleasant

22 Jul 2024

Kashif

Excellent staff service. Very poor and old property. Very much like Motel not Hotel ! Sorry 😞

Leisure Family

10/10

Exceptional

21 Jul 2024

Kashif

⭐️⭐️⭐️⭐️⭐️ This place is Like a 5 star. ( ultra nice )
Fresh room clean linen and roof done perfect only Room that are deluxe room. Service is fine! Staff is friendly and easy check in. ⭐️⭐️⭐️⭐️⭐️

Leisure Family_with_children

10/10

Exceptional

21 Jul 2024

Kashif

Ultra clean - well kept delux rooms and excellent service !!!!

2/10

Poor

19 Jul 2024

Carlos

My worst experience ever

Air conditioning didn’t work, room was terrible hot. I went down to the lobby to complain in the middle of the night, staff didn’t apologize for the inconvenience or offer another room. They just sent a guy to my room 2 am to open the window. Worst experience ever. On top of that the entire cooling system made a terrible noise every 2 minutes making impossible to rest there.

Friends_and_family Family

10/10

Exceptional

18 Jul 2024

Adely

Best stay we had from trip in Italy

Leisure Partner

10/10

Exceptional

12 Jul 2024

April

Absolutely fabulous. Loved the onsite restaurant

10/10

Exceptional

25 Jun 2024

Maria

It was ok and good food

6/10

Pleasant

18 Jun 2024

Carolyne

Great location, right by the train station and close to all the places to visit.

Leisure Family_with_children

8/10

Excellent

02 Jun 2024

Terence

Comfortable stay

Hotel looked a little dated in the lobby. Room was very nice although it was €25 per night parking. So we upgraded as that was included. But the room ended up costing over €200 for one night which is a lot.

Complimentary minibar (soft drinks) was welcomed.

Business

10/10

Exceptional

28 May 2024

Philip

Having paid for a room with the 3 twin bed option, we had to pay €35 upgrade to get the 3 beds!
Then, as we were given our room key cards, they mentioned that they were having some plumbing problems… didn’t specify. I asked if this would be sorted out today… “yes, we expect so”.
The next morning, the water was freezing… we had to shower in that!
It’s a 4* hotel… surely, there should be some sort of refund?
Otherwise, the room was great!

Leisure Family

4/10

Poor

26 Apr 2024

Jennifer

Very dated. Hard, uncomfortable bed. Room too hot and AC did not work.

Leisure Partner

8/10

Excellent

24 Apr 2024

Ben

Good location and nice hotel

A nice hotel with good amenities. Clean and everything in good working order throughout the hotel.
Room on 9th floor with city view, food at hotel was good and reception staff prompt and polite. I did find it odd that on the two occasions I went to the bar no one was around, despite waiting a few minutes no one showed. So I opted for drinks outside the hotel.
But would stay again and would recommend.

Business

4/10

Poor

15 Apr 2024

reza

Average hotel

Very old hotel. The toilet bowl brought in dirty stuff from other rooms. Location was good

Friends_and_family Friends

4/10

Poor

07 Apr 2024

Marc

Not honest

Business_and_leisure Family

4/10

Poor

09 Mar 2024

Alfredo

The bedroom was super heated, 27C at night in spite of the heating having been turned off. The staff offered to open the window (special key needed) but the noise from the traffic and the constant ambulances was deafening. The safe didn’t work and a member of staff had to repair it. They didn’t tell us that the biscuits left in the room weren’t complimentary and I have been left with unexplained pending charges on my credit card totalling far more than what Expedia quoted, even allowed for additional charges. Breakfast also poor with very salty food. Altogether an unpleasant experience which I will not repeat.

Leisure Partner

10/10

Exceptional

01 Mar 2024

Campo

Very good

Leisure Family

4/10

Poor

19 Jan 2024

Maciej

Retro - not a high quality

Hotel in good location, great access but this is retro hotel - nothing works in the room, old furniture, not invested for at least 3 decades, bathtubs yellow from age, old carpets and smell of old clothes- for this price look for something else

Business

10/10

Exceptional

31 Dec 2023

Massimiliano

Our second stay over the Christmas holidays. Conveniently placed near the old city and only a short walk from the main train station.
Only inconvenience, the air conditioning is not turned on during the winter and the rooms get quite warm, 24/25 celsius.

Family

10/10

Exceptional

08 Nov 2023

Valentin

This is an excellent hotel in a very good location, both for walking and for arriving into the city. The people at the hotel are very nice. I highly recommend the hotel.

Leisure Self

8/10

Excellent

02 Sep 2023

LOUIS

Friendly staff. Good area. Quiet hotel. A/C barely functioning though.

Leisure Self

8/10

Excellent

23 Aug 2023

Mutaz

Nice hotel.

Leisure Family

10/10

Exceptional

01 Aug 2023

Kate

The hotel is So nice, the staff were really helpful and professional. They couldn’t help us enough. The area is pretty bad, but that’s mainly because there’s a park right across the street that’s full of homeless people, and a lot of drug addicts. Not the hotels fault. Also it’s surrounded by very busy roads. Still, we extended our stay and would happily stay here again

Leisure Family_with_children

10/10

Exceptional

01 Aug 2023

Cassandra

This hotel was amazing and made our stay in Genoa very welcoming. The hotel was super clean, beautiful and the room had a beautiful view of the city. The staff were very welcoming at both the check in desk and bar, and housekeeping was very friendly and efficient. The area was very convenient to access tourist attractions and was very walkable to major areas. It was easy to get a taxi too. We would definitely stay here again upon our return to Genoa.

Leisure Partner

2/10

Poor

22 Jul 2023

Abdulkadir

Save yourself and simply pass it … dirty smelling room… everything is old , not good old ….80s old

Leisure Family

8/10

Excellent

08 Jul 2023

Jos

This is a great hotel. Nice and helpful staff. Clean, modern, air conditioned and quiet rooms. It is conveniently located near one of the train stations. However, there aren’t that many restaurants to choose from in the direct vicinity of the Hotel. The hotel restaurant however is very good. As of this writing (beginning of July 2023) the metro is under construction. This was a bummer for me as I was planning to use it. I ended up taking taxis instead.

Business Self

10/10

Exceptional

08 Jun 2023

Marta

Cinque Terre access

Excellent location across Brignole Station for Portofino and Cinque Terre.

Friends_and_family Family

8/10

Excellent

05 Jun 2023

Isaac D David

good location..some staff very friendly others not.. expensive parking...sheets smelled stale not fresh

Partner

8/10

Excellent

30 May 2023

PETA

At first the VIP room upgrade was not given. I decided to enquire as I didn't feel the room was up to standard. The reception said it was at the hotel discretion but reluctantly found me a better room. The deluxe room was lovely - so very pleased I asked. As I didn't have a vehicle I didn't need the parking voucher - i think this should have been changed to a breakfast, mini bar or bar voucher.

Leisure Self

10/10

Exceptional

21 May 2023

Roger

Good

10/10

Exceptional

11 May 2023

Ethan

Good

Business_and_leisure Family

6/10

Pleasant

16 Apr 2023

Vesna

Did not find the man working at the front deck friendly or welcoming.

Leisure Family

2/10

Poor

06 Jan 2023

Anna

Unprofessional and unhelpful staff, old hotel, just a room.

Leisure Family

2/10

Poor

27 Oct 2022

keith

The outside was in dis-repair with broken windows. The Electricity kept going off. It was difficult to order room service and the food quality was poor when it arrived.
Friendly staff though

Business Self

10/10

Exceptional

25 Oct 2022

Verified traveler

A good hotel and across the road from Brignole station. The carpet in our room was worn and stained. The room had good blackout curtains and no noise heard from road traffic. Courteous staff. A happy stay at the hotel.

Partner

10/10

Exceptional

17 Oct 2022

Clare

Convenient location and very helpful check in staff.

Leisure Partner

10/10

Exceptional

13 Oct 2022

Maria Luisa

Loved the rooms, didn’t like the fact it didn’t have irons in the room. The restaurant was very good. Your reception staff was unpleasant.

Leisure Partner

4/10

Poor

19 Sep 2022

Jonathan

Read as many reviews as you can

Very slow in reception and very surly when dealing with anything other than trying to get you to pay for an upgrade and then still try to charge for the “free drinks”.
Beds are good and location but will try another hotel next time

Partner

8/10

Excellent

12 Sep 2022

Maelle

Very nice and comfortable but a bit old

Very comfortable stay, clean and good service. The bed is nice and big and the sheets and showers are very nice. The hotel is a little bit old and outdated and could use a refresh. There is a lack of plugs in the room also. Overall however a good stay.

Friends_and_family Family

6/10

Pleasant

19 Aug 2022

Terri

There was no television service, and the internet service wasn't even strong enough to do a Google search.

Leisure Family

10/10

Exceptional

07 Aug 2022

Heather

Close to shopping and eating. Bartender was lovely. Room will be renovated soon but it was still comfortable. The renovated rooms are beautiful! (8th floor and above).

Leisure Friends

8/10

Excellent

05 Jun 2022

GUSTAVO

Good hotel in a good location. The area is walkable and with easy access to public transportation. Adequate breakfast.

Leisure Friends

10/10

Exceptional

30 May 2022

Alysha

Great hotel, lovely view from room.

Business_and_leisure Partner

8/10

Excellent

19 May 2022

Natalia

Comfortable rooms, good basic breakfast, convenient central location

Business

6/10

Pleasant

01 Nov 2021

Verified traveler

Value for money

Small rooms. Close to train station.

Business

10/10

Exceptional

23 Aug 2021

Lester L

Great location and easily identifiable across from Genoa/Genova ‘Brigole’ train station. Reception staff very helpful and helped with local info such where to get Covid testing and postcard stamps. Restaurant staff at dinner professional with high tough service. Room clean, comfortable and very quiet. Will definitely try StarHotels other locations in Europe and U.S.

Leisure Partner

8/10

Excellent

04 Aug 2021

Verified traveler

Good location , efficient front desk staff , clean rooms , only issues a slow shower drain and one of the room keys not working . I would not stay again for the price , there is decent hotels with a much better fare .

Leisure Family

8/10

Excellent

10 Jul 2021

Verified traveler

2-days business trip to Genoa

Very conveniently located near Brignole train station (walking distance). Clean, rooms refurbished recently, a great deal for the price. Been there twice and would certainly be back again.

Business

6/10

Pleasant

24 Apr 2021

Roberto

I could not give a positive feedback to my colleag

Very disappointed that air conditioning was not working.
The room temperature at 10.10pm was 27.6 degrees.
We had to open the window to gradually cool down the room.
In addition the pillow and the materass were too soft.
Pity as the room and the lobby presents very well.

Business

4/10

Poor

29 Jan 2020

Verified traveler

After alerting the staff at 630 in the morning that the shower basin did not drain and overflowed they did not respond. Not maintenance showed up before I left that day and I was unable to shower. We paid for a small suite and would expect the facilities to work or some kind of compensation for not being able to use a shower. The hotel offered us nothing.

Leisure Family

10/10

Exceptional

09 Dec 2019

Verified traveler

staff was excellent and very friendly, food was well prepared and presented. Every request was met.

Business Self

10/10

Exceptional

31 Oct 2019

Alex

Great location

Great central location and secure parking garage.
Breakfast still mediocre especially if you are a diabetic! Not my case but the eggs and cold cuts very poor

Friends_and_family Family

6/10

Pleasant

07 Oct 2019

Sherry

It was very central . Room was clean but small

Partner

8/10

Excellent

04 Oct 2019

Stephen

Our 3-night stay in Genova

We chose this hotel as it was close to Brignole main station and Metro station and close by where the Volabus bus starts for the airport. Check in went fine but oh! - a room key with a tasselled ball - no key card then.
OK - not too much of a problem except that on one occasion neither my wife nor myself could actually manage to unlock our room door and so we had to get help. The next day neither myself nor my wife could actually lock the door so again we had to get help!
The room itself was wonderful and spacious. The bathroom was a little more problematic - the shampoo dispenser didn't work but we managed to fix that - we left it to the hotel service people to fix the mechanism for the pop-up plug in the sink which seemed to be held together with tape.
I have to say the maintenance people were very quick to attend and always came with a smile.
Breakfast was included in our room rate but was a bit disappointing. The choice of cereals was limited - I'm not a fan of corn flakes or rice krispies. The muesli was fine but I expected more options. The scrambled eggs and bacon was not very nice - by the third morning I couldn't bring myself to face it again. The fruit cocktail and yoghurt were OK-ish and the toast & jam were fine.
One thing became apparent - the hotel was a good walk from the main tourist areas. Fortunately the metro filled the gap when our energy levels sagged.
We really enjoyed our stay in Genoa. If we were to go there again we might choose another hotel.

Partner

10/10

Exceptional

19 Sep 2019

Geovanna

Great hotel

They are in the process of remodeling. So, we got an older room. It was pretty clean, big and comfortable. Breakfast was delicious!

Friends_and_family Family

4/10

Poor

10 Sep 2019

Mary

charging more

room was too small! The carpet was a lot of stain! The shower wasn’t too clean, mounds on the grout. When we are checking out the receptionist was going to charge us for extra person as the hotel receptionist saying the hotel.com only book for 3 people not for 4! I was a bit shock as this is the 12 hotel that we stayed on this trip and it’s always been booked for 4 people how this one saying I only paid for 3 people! I started to get suspicious! I have a print out of my confirmation and receipt with me and I did show it to her! I said to her! Here’s my confirmation and receipt I paid for 4 people with breakfast? how come you keep saying I only paid for 3 persons? She talk to her colleague in Italian and came back to me and said sorry its the Hotels.com fault! They only book for 3 people! I don't know who to believe my advice is make sure you have the copy of your receipt and confirmation! overall I will rate this hotel 3 stars! It’s too far to be 4 stars

Family

4/10

Poor

10 Sep 2019

Gary

MR

Very difficult to park .very
Not 4 star

Partner

10/10

Exceptional

26 Aug 2019

Verified traveler

My wife and I loved absolutely everything about this property

Leisure Partner

8/10

Excellent

19 Aug 2019

Nancy

It was convenient to transportation. Rooms can use some upgrading though.

Leisure Partner

10/10

Exceptional

15 Aug 2019

Julie Ann

Great value for your money

Great location close to transportation and easy walk to sites. The bed was a bit hard for me, but if you like firm mattress. Our room was a corner room so it wasn't a square or rectangular shaped room resulting in a portion of our room had an angle, and the door next to us was close to our door so you can hear the doors slam, it's not a soundproof room. The lobby was nice and modern and the breakfast options wasn't bad.

Partner

8/10

Excellent

18 Jul 2019

Verified traveler

Good value for money, a clean and well presented hotel perfect for a quick stay

Leisure Family

6/10

Pleasant

28 Jun 2019

Verified traveler

Rooms were oversold on pictures on your website. Those newly refurbished were already occuied so we had rooms from the 1980s.
Had a problem with one reservation due to similar family name of another guest - shouldn't happen in the digital age.
Otherwise clean, quiet and comfortable - nothing special

Business Partner

10/10

Exceptional

15 Jun 2019

Lauren

Would recommend!

The hotel was perfect for the price!! Would absolutely stay there again! It was like a 15 min walk to the city center also!

8/10

Excellent

04 Jun 2019

Verified traveler

Closeness to train station and cruise terminal was great. Breakfast not very appetizing.

Leisure Partner

10/10

Exceptional

05 Apr 2019

Alessandro

Pizza time!!!

I\"ve never been in a skyscreeper thats a kind of those,i love this place

8/10

Excellent

09 Dec 2018

John

Nice Hotel in a Good Location

Everybody in reception were very pleasant except Alberto who was abrupt and almost threw the piece of paper with the password for Wi-Fi on it. The hotel is just across the road from the bus station where the Volabus from the airport. WE arrived at the hotel ten minutes before the bridge collapsed. I think we were on it or a bridge very close to it, not sure.

Partner

6/10

Pleasant

20 Nov 2018

St.

This hotel and our room were nice. We liked the comfortable and good quality bedding. Everything seemed to be alright in our room except the shower head. It worked poorly and has low water pressure.

10/10

Exceptional

07 Nov 2018

Ian

Everything was perfect

Partner

8/10

Excellent

14 Oct 2018

Verified traveler

Short break in Genoa

Large city, with working docks and medieval centre

8/10

Excellent

13 Oct 2018

Verified traveler

OK but you could probably do better for the money

The room was good, although not large. Location was fine although we did a lot of walking to get pretty much anywhere. It was close to a station and Metro.

Service was a bit hit and miss. Breakfast on the Sunday the staff were a bit surly and the food was a bit less varied. Also the bar, which was very nice, was frequently not manned in the evening (9pm / 10pm ish) reception were slow in calling anyone to serve waiting customers.

Friends

2/10

Poor

23 Sep 2018

Dmitriy

The toilet was very dirty inside (it was cleaned outside only). The conditioner was leaking all night and the hotel staff just sent a towel to cover a carpet. They refused to move me to another room and didn't offer any compensation.

10/10

Exceptional

04 Sep 2018

Doreen

Good choice

We wanted a hotel close to the Genoa Brignole railway station to travel on to Rapallo and this was ideal. We would stay in a Starhotels again if an opportunity arose. The only downside at the moment are the works on the road outside but these fortunately didn’t affect us and there was no problem with noise in the room.