Number 82 The Unthank

8/10

Excellent

21 Jul 2026

louise

Check in was made easy as I bumped into the handy man at the property and he was super helpful, thank you!
The flat was well equipped and comfortable.
The main down side was that it is directly opposite the Pear Tree pub. Clientele at the pub were outside and raucous until 2am which was very disturbing especially as I needed to be up for work by 6am. I did mention it when I left and the response was that it is a student pub and they are on holiday so it does get noisy....which was a shame.

Self

4/10

Poor

15 Jul 2026

Jon

The property it self was nice once you worked out the maze of entrances and where to find the Keys. Whilst there is parking it can be tight to navigate.

upon arrival I was accosted by what I assume was a fellow guests looking for help in checking in, as it self check in. I felt a little swarmed and uncomfortable. The room itself was nice and spacious, clean and functional. Very Warm however due to the hot weather and a lack of aircon.

Later in the evening the Fire Alarm went of apparently it was the 3rd time that month, once the fire brigade had cleared the building and it was established someone was unable to cook toast the rest of the stay went smoothly. I can understand the issue with cooking fumes as my rooms extractor was on the opposite side of the room, with the fire detector in-between.

Self

6/10

Pleasant

19 Jun 2026

David

A couple of things, I was in one of the top rooms via the outside staircase (Castle Museum), the wooden decking used for the stairs was very slippery when it rained, the top few steps were loose and were difficult to stay steady when walking down, especially with bags and no free hands to hold onto the hand rail. The shower head needed replacing or at the very least a really good clean. The pillows in the pillow cases were old and dirty, the cases were clean ish. Luckily I when travelling I always take my pillow with me but I didn't even use yours for sitting against in bed to watch the tv.
The gym was inaccessible, there was so much rubbish stacked in the room it would've been impossible to use the equipment, it was one of the reasons I booked it but couldn't use the facility.....I have photos of the room.

Self

8/10

Excellent

12 Jun 2026

Angela

The property was clean. The staff were really helpful. The property is only about 10mins walk from Norwich city centre. We liked the room and appreciated that we could make our own meals if we wanted to. The room even had a washing machine. The only issue was there were less parking spaces than rooms which meant we were reluctant to drive anywhere once we had checked in as we may not have been able to park when we returned to the property.

Partner

6/10

Pleasant

02 Jun 2026

Trevor

Pros
* The location was exactly as described with just a 15 minute stroll into the city centre.
* We always managed to park in the car park and there were always some spare spaces as well
* High ceilings meant that the apartment didn’t get over hot during the recent heatwave.
* If you needed anything there was a Tesco Express just around the corner.
* Although there was a pub nearby we actually didn’t hear any noise in the evening or night time.

Cons
* The legs on the chair in the apartment were only held on by 3 screws (not 4) so I reported it but never received a call back.
* The toilet leaked when it was flushed. We told the cleaner as he was cleaning upstairs and he said he’d report it. Again we heard nothing back.
* There was also a hole cut in the ceiling in the wardrobe… no idea why.
* It’d be nice if the full length mirror was on the wall rather than behind the wardrobe door meaning you could only open 1 door of the wardrobe.
* Overall it felt like there was no attention to detail… dust was in the corners of the room, a set of tie backs had been removed from the curtains but the holes left had not been filled in, there is a safe in the wardrobe, but it doesn’t work, a couple of the towels had seen better day

Partner

10/10

Exceptional

29 Mar 2026

cole

clean, easy and nice space in a good location

Partner

8/10

Excellent

06 Jan 2026

Craig

Nice room but a little tired in areas, door handle fell off bathroom door and no TV remote available. But good location and nearby facilities and free parking.

Partner

10/10

Exceptional

02 Dec 2025

cole

really good and comfortable

Partner

8/10

Excellent

29 Sep 2025

Giles

Very comfy and modern apartment

I was really impressed with number 82, the correspondence when I booked the room was brilliant, and I wasn’t disappointed when I arrived. I actually stayed here twice in quick succession. It was very convenient having a kitchen, and a very modern one at that, the bath in the middle of the room was an odd but wonderful addition, and the room had been finished to a high spec. I like the automated key safe check in and it felt like a nice private place. It’s far enough out of town that isn’t too busy but close enough that you can walk in which is ideal.
There was a few things I would recommend improving in order for this to be a 5star, only small things but nonetheless worth looking at, the room itself was very dark, you couldn’t roll up the blinds on the one window in the room, so when you entered the room at any time it was very dark at all times of day, there was a random tablet charging on the dresser but with no instructions of what for or how to use, I do think hotel rooms should really have smart TVs now as who really watches live television anymore everybody just wants to stream from their devices to the television. The room probably could’ve done with a deeper clean as well. The kitchen could do with a few more utensils like some scissors and potentially the basics like salt. Overall i was very happy, really high quality room, a nice place.

Business

2/10

Poor

23 Jul 2025

Lewis

Thin walls. Terribly loud. Bathroom in need of work. Poor accommodation

Business Self

6/10

Pleasant

17 Jul 2025

Liam

A fine place to stay, if fine is what you desire.

The location was nice, but the bed wasn't king size as advertised. A robe and slippers were advertised but there was no robe and slippers were unfortunately one size fits all (unless you have regular man sized feet).

Kitchen utensils were dirty, particularly those kept in the window such as spatulas and pizza cutters. Mirror was also filthy.

Generally ok, mostly comfortable, but expected more for the price point

Partner

8/10

Excellent

27 Jun 2025

Duncan

Glitzy but good

A great place to stay for a night or two. The room are a decent size and in good condition, If you can look past the trademark glitz.
The entrance to my room (entrance 2)down dark, unlit, alleyways, or behind big rubbish bins, so be careful which you book!
Overall great value and I’ll definitely be back

Business

6/10

Pleasant

15 Jun 2025

Tayah

The room was very hot, it was very noisy when trying to sleep. The sound of traffic and people outside was a constant disturbance. The towels were very rough and should be replaced. The bathroom toiletries had not been refilled and there was hardly any left. The bathroom could have been cleaner. We were woken by the fire alarm going off which was a false alarm.

Friends_and_family Friends

10/10

Exceptional

25 May 2025

Vicki

The bed was huge & comfy, the room was well equipped and it was fab location. Would happily book to stay there again as also very readonably priced.

Partner

6/10

Pleasant

01 Mar 2025

Iveta

It’s ok, nothing special.

Once upon a time I believe the place was luxurious but now it needs some love and care, paint and new furniture.
It’s run down, it’s a gamble to open windows as can’t be sure whether it’ll stay in or fall out.
Also, the windows are not double glazed so it’s pretty loud. When taking shower had to turn the water off otherwise it’d flood the bathroom as water wouldn’t run away.
It’s convenient location if needed to walk into the city centre, with a small Tesco store next door.
It’s ok but definitely looks better in pictures than real life.

Business

8/10

Excellent

17 Feb 2025

Sarah

Great value

Lovely clean big room. We were right next to the entrance so a bit of through traffic noise but would definitely stay again.

Partner

8/10

Excellent

19 Oct 2024

Tanya

Comfortable and convenient

Lovely studio in excellent location to walk into the town centre. Well equipped, one minor criticism there were no knifes for food prep or cutting bread

Partner

10/10

Exceptional

10 Sep 2024

Glynn

Restricted parking spaces but otherwise great little apartment

Business Self

8/10

Excellent

18 Aug 2024

Kevin

Nice stay could do with tea towels and dish cloths

Leisure Partner

8/10

Excellent

16 Aug 2024

Martyn

Nice place, great location

A decent place to stay, with a comfy bed. Good location too, with a pub opposite and a Cafe Nero across the road. Parking was very tight, so if you have a big vehicle be aware.

Business

4/10

Poor

12 Aug 2024

Michael

noisy, no availability for parking af any of the nights, towels were tiny, no wifi at all.

Partner

8/10

Excellent

15 Jul 2024

Stuart

Good bed
Good shower
Secure

Business Self

2/10

Poor

11 Jul 2024

Aaron

Disappointed 2 Night Stay

The hotel is in need of serious refurbishment. I had booked a room with a King size bed but was told on the day that my room had been changed due to maintenance reasons. I was given a smaller room with a double bed. The room was extremely warm when i went to open the windows , the window latches were broken and could not secure the windows. I asked for another room for my second night, which was cooler but was also in need of refurbishment. The lady on reception was most apologetic but there was not much she could do.

Business

6/10

Pleasant

30 Jun 2024

Verified traveler

Not quite what I expected

My husband and I stayed here for 1 night but was supposed to be 2. The reception rang to check confirmation details code etc. when we arrived all went smoothly but on entering the building the electronic door lock was broken and was easy to push open. The lobby smelt of an inappropriate smoked substance very strongly. The room appeared cleaned but having taken my shoes off it was sticky. The bed sheets were cleaned but stained with dirt and biro. When we woke up in the morning the smell had gone in the corridor but returned a few hours later - a lot stronger. This didn’t disappear and made me uncomfortable with the broken external door so we decided to leave early. If you are looking for a place to close to Norwich, it would suit. As long as the door was fixed. Not sure we would return.
There was free parking on site.

10/10

Exceptional

17 Jun 2024

Derry

Worth the money

The welcome was on point, easy to find and walking distance to local amenities. Well set out room with excellent facilities.

Business

10/10

Exceptional

02 Jun 2024

Seema

Centrally located apartment suitable for couple

Lovely studio apartment with all the required amenities. Excellent location. Lots of pubs cafes and takeaways at walking distance. Pleasant and accommodating host. Upgraded us to a ground floor apartment when I told her I had injured my foot

Partner

10/10

Exceptional

29 Apr 2024

Ben

Very comfortable room. The service was from Hannah the concierge was incredibly helpful and friendly. We will definitely be choosing to stay here again next time we visit Norwich.

Leisure Family_with_children

10/10

Exceptional

20 Nov 2023

Michael

Very good staff very helpful lovely rooms if I had 1 fault we couldn’t get the thermostat to work in the room to turn the heating up so the room was a little bit chilly

Partner

2/10

Poor

06 Nov 2023

Kellie

Err NO THANKS!

Cleanliness could have been better but the biggest issue was no heating or hot water for the 2 nights we were there which totally ruined the weekend. Honestly if you are going to visit in the area I would say, don’t waste your hard earned money, stay elsewhere. Definitely not worth the cost or the risk of having cold showers during your stay.

I complained to the manager on our departure who has since sent me an email offering us a free 3 night stay as compensation. My answer I’m afraid will be ‘no82nothanks’.

Partner

10/10

Exceptional

24 Oct 2023

Christine

Norwich

Great location for all the attractions, good accomodation, comfortable nights sleep, and the staff were very welcoming and helpful. Would definately book again

Partner

10/10

Exceptional

04 Aug 2023

Ryan

Poor cleanliness

Wouldn’t recommend for families, we got put on the top floor even though we booked for 2 adults and 1 child knowing we had a pram, this was a struggle getting it up and down the very steep stairs every day. We did ask to swap for a ground floor room, however the room they allocated us you couldn’t swing a cat in it so I don’t know where we was meant to put the cot, so we had to resort back to the original room.

We also had to wait 3 hours to check in due to house keeping, however as you can see from the pictures there’s no way this room was cleaned. I’m not even convinced the sheets were changed, on one of the pictures you can see blood on the bedsheets. When we complained the sheets were changed. The room and layout is lovely but it needs a very good DEEP clean.

The location of the apartments is fab, lovely little shops/bars/cafes across the road from the property along with a Tesco for any essential bits.

The staff were very friendly and helpful however we would not stay here again mainly due to the cleanliness of the room.

Friends_and_family Family

8/10

Excellent

09 May 2023

Odeta

Need to polish the kitchen equipment and basic cleaning of the floor would help. Needs a small maintenance of the property to bring to good standard. The feeling is that the owner gave up on the property. Good location, but need for safety (extra locks) shouldn’t be underestimated. Overall - OK.

Leisure Family_with_children

8/10

Excellent

23 Feb 2023

Matthew

Unthanks

Apart from the instructions on how to get in being back to front it’s all pretty straightforward. Couple of pubs close by which are nice and off-street parking is good although a bit tight.

Business

10/10

Exceptional

06 Feb 2023

Charley

We had an amazing stay and will be back as soon as we can :-)

Partner

10/10

Exceptional

28 Nov 2022

Paul

82 THE UNTHANK 👍👍👍👍👍

Excellent coms before arrival, very accommodating & easy to deal with, staff excellent & accommodation very high standard. Good location, highly recommended

Friends_and_family Family

6/10

Pleasant

18 Sep 2022

Verified traveler

Interesting Experience

Convenient location, very dusty and not so clean. Small room initially and they changed it once there was not hot water. Great parking and easy access. Did not understand how to get keys as we arrived after Concierge hours. watch the confirmation e-mail. Design of bathroom quite impractical. Very do it yourself, the complete opposite of concept of service. Very good for independent solo artists.

Friends_and_family Family

6/10

Pleasant

12 Sep 2022

Dion

Nice looking place but reality not quite the same. A little bit damp smelling and issues with bathroom door handle (too big to get your hand around and turn). Otherwise fine and very well positioned for amenities.

Leisure Partner

8/10

Excellent

06 Sep 2022

Verified traveler

Pleasant stay

Pleasant apartment close to city centre. Comfortable bed and feather pillows a nice touch. Also robes and slippers. Cleaning OK lots of chrome some a bit tarnished but that doesn't bother me. A fan was provided which was nessasary as it was a very humid night

Partner

8/10

Excellent

03 Aug 2022

Michael

Two of us stayed one night in the midweek and booked the day before. The apartment hotel was very good overall in a location close to Norwich city centre with only a 15-20 min walk to the main shopping centre. There are also a few shops and a friendly pub just opposite. We only saw inside one room as seen in the official photos. It was a double room on the first floor and quickly reachable from the carpark up outdoor stairs. The carpark was not busy - we had received a message saying it was unlikely to be full (places are limited to 13 and not guaranteed). Our room had a small kitchen in the open plan bedroom area with two ceramic rings as well as microwave and fridge with freezer compartment and enough crockery and pans for two, and a separate room with shower and toilet. Tea, coffee and biscuits were provided and there was shaving and toothbrush kits in room if needed. It would be useful to have a key drop facility as there are limited concierge hours and it is unclear how to leave early other than leave keys in an unlocked room. We waited until 8.30 opening but would have preferred earlier. A call to a 24hr number was answered quickly-the person we spoke to did not have an answer to our question and could not reach anyone to find out. We also noticed some other guests had confusion checking in outside of concierge hours also calling the 24hr no. This aspect could be improved. There is at least one wheelchair accessible room on the ground floor which was identified as such.

Leisure Partner

6/10

Pleasant

09 Jun 2022

Jamie

Not as good as other stays the apartment I stayed in seemed less looked after and no air con for a warm night won’t stay in this apartment again (Norwich castle ) as this seemed smaller but all were charged at same rate of booking - was woke up at 5.30am by some random bloke trying to access apartments and slamming doors when I checked out he was in the reception asking if I would let him in with my keys - random experience so won’t be back in a hurry and will check out other apartments in Norwich

Business

10/10

Exceptional

23 Dec 2021

Sean

Really enjoyed my stay, very well appointed room and a super comfy bed.

Business

8/10

Excellent

21 Dec 2021

Camilla

Short supply of soaps, Short supply of crockery.
Convenient for town and university

Leisure Family

8/10

Excellent

27 Nov 2021

Amber

Superb!

Fabtastic check in, room was super comfy.

Bit short on toiletries and shower a bit mildly but otherwise was perfect.

Shaun on checking in and I go on the city was superb

We wantEd to stay another night but you were booked so thinking tomorrow night if you can fit us in?

Partner

8/10

Excellent

03 Nov 2021

Verified traveler

Very impressed with the room, had everything one would need.

Friends_and_family Friends

10/10

Exceptional

28 Oct 2021

Brian

Room was comfortable and well equipped. Location excellent, we chose 82 because it was on a bus route but found we could walk into the city centre. Local amenities plentiful with a Tesco express next door, a couple of pub/restaurants, Chinese takeaway, fish and chip shop and Caffè Nero all nearby. Also easy to drive out of Norwich if you want to visit the Broads or the coast.

Partner

10/10

Exceptional

23 Oct 2021

Verified traveler

Castle room *****

Stayed in the Norwich Castle room, perfect size for my one night stay. Does face the road so you hear the noise from the pub across the road, but I was out that evening so didnt bother me. Had everything I needed and more. Conviently placed. Concierge was so friendly too!! Had the best welcome.

Self

6/10

Pleasant

21 Oct 2021

Verified traveler

Convenient

Good location with the facilities you’d need. Decor was up to date and modern but a couple of issues for me personally. The bathroom handle was not secured meaning it came off in your hand and made it very difficult to exit the bathroom, bordering on worrying but I managed it. It was windy on my stay so could really feel the wind coming in to the room through the front door while in bed, a little draught excluding would help. The room appeared clean however after dropping the bathroom door handle and it falling under the bed, I could see that cleanliness was just surface as under the bed was filthy.

Business

8/10

Excellent

17 Oct 2021

Caroline

Overall good

Overall good accommodation.
There are a few issues:

The very heavy door knob on the inside bathroom door comes completely off and nearly hit my foot! It is without the screws that secure it.

The sink is very very small. Most, except a small child, would struggle to brush their teeth in it.

Noisy pub and main road opposite but I think that depends which room you’re in as to whether this is an issue but the pub closes at midnight so not a huge issue.

Business

6/10

Pleasant

13 Oct 2021

Nathan

Poor level of hygiene, nice enough apparentment.

Pretty poor standard of cleaning in the bathroom and heavy run off from the shower onto the floor which made the bathroom extreamly wet.

Partner

8/10

Excellent

04 Oct 2021

Verified traveler

Good

Comfortable but the furniture could be smaller as it takes lot of room.Instead of the TV hanging on the wall at the top it should be at eye lavel.My neck was paining and did not enjoy the TV.Should have a small area with desk to do some table work.Need more room for luggage and clothing.Key and digital entrance is a bit complicated.Live person entry is best.One way road coming out makes travelling a bit complicated.Staff were friendly and helpful..Bit pricey for the location.

Self

10/10

Exceptional

20 Sep 2021

Jade

Amazing stag.

Beautiful accommodation. Everything you need and more. Super clean and comfortable and lots of high end touches for a very reasonable price.
Great location for walking into the city.

Friends_and_family Family

6/10

Pleasant

18 Sep 2021

Susanna

Ok for a short stay for work, could be cleaner.

Business Self

6/10

Pleasant

22 Aug 2021

Rose

Pub across road party till 3 am in morning not good

Partner

6/10

Pleasant

08 Aug 2021

Dan

Disappointing

The property is in a reasonable location within walking distance of the city centre. The accommodation is ok, but finishes are pretty poor and in the room we stayed in it was not possible to open the window as this would have blocked access to another room! They take a security deposit but are very very slow to return it, when this should be same day. Overall it was a bit disappointing to be honest.

Partner

10/10

Exceptional

07 Aug 2021

Dave

Well-maintained and located accommodation

The property was absolutely fantastic in a good location not far from the heart of Norwich. It was really easy to find right next to a Tesco Express so easy to stock up on supplies for the kitchen in the apartment.
There're plenty of initial communications regarding the property so that was not lacking however a week before the accommodation I was sent an email about the payment being required. as I had already paid through hotels.com I mistakenly thought this was the security deposit required. Which I don't believe is mentioned in the initial booking. However I completely understand and accept the reason for the security booking this email did not relate to that
I mistakenly paid this money only to find on my first day of accommodation they then charged me for the security deposit. They tell me that this has happened because of the way hotels.com and Expedia work, but were quick to refund the money.
The room had a little bit of damage on the bathroom door however this was acknowledged in an email on arrival.
The bathtub in the lounge made for a very romantic evening the bed was incredibly comfortable and the kitchen was well stocked with all the tools required to make food should it be required. The shower was perfect and the decor was classy and maintained well.
Despite the issue with the payment I would happily visit again and recommend this location.
Professional, polite, comfortable and convenient.

Partner

8/10

Excellent

05 Aug 2021

Ben

Great place to stay

Clean, quiet, tidy, pleasant and comfy. Unfortunately had to park on the street but that wasn’t the hotels fault as a huge pickup truck took up 2 spaces (arrogant so and so)
5-10 minute walk into the city.

We will happily return.

Friends_and_family Family

2/10

Poor

03 Jun 2021

Craig

avoid

Arrived and given a disabled access room, which isnt an issue- however the shower was a wetroom, after showering for approximately 2 minutes i noticed rhe drain overflowing and leaking into the bathroom and eventually flooding the bedroom. Unable to shower and with a soaking wet bedroom i contacted the out of hours number - to be told they are just an answering service and have no access to managers to request a room change at this time. Left a complaint to request a new room as this one was not fit for purpose. No response or correspondence at all. The room with also unclean and the bedding covered in animal hair - bet worrying during a pandemic. Avoid.

Business

10/10

Exceptional

01 Dec 2020

Verified traveler

Clean, well presented room

Clean, well presented room in a great location near to Norwich city centre. The kitchen was a nice addition to the room and with supplies easily obtained from the nearby Tesco.

Partner

10/10

Exceptional

23 Nov 2020

Kieran

Perfect in all ways. Comfy bed, full useable kitchen within the room and great location.

Business Partner

8/10

Excellent

25 Oct 2020

jamie

Nice place to stay and well located with great local amenities. Communication was good the self check in was a little confusing but got there in the end. Room was nice and cosy with kitchen if you need it. There was a slight odour in the room but apart from that a nice stay. Will be back

Business

8/10

Excellent

23 Sep 2020

Verified traveler

Great stay

Great stay will be staying again

Business

10/10

Exceptional

20 Sep 2020

San

The room was very clean and comfortable. The room we booked was quite small and we were staying 3 nights. However, after the first night a larger room became available so we were offered that. The new room was very spacious and comfortable and we even had a lovely roll top bath in the room. The kitchen had all you would need for a short stay although we didn’t need to use it. The bathroom was clean with a good shower in a large cubicle. The concierge couldn’t have been more friendly and helpful and we would hope to be able to return for another visit soon.

Leisure Partner

4/10

Poor

19 Sep 2020

Michael

Beware of the surcharge

The hotel took an additional charge without my prior authorisation. I'm more than used to card swipes for extras as I stay in hotels often but this was hidden in a small font in the small print. Although this was returned I did not like the way in which it was administered and won't use this hotel again.

Also the rooms are small and crowded with far too much furniture. The pictures have been taken with wide angle lenses.

Car parking is limited. They advise you via email to arrive at 3pm to get a space which is pointless if staying on business.

Business

10/10

Exceptional

14 Sep 2020

Jade

Weekend stay

The stay was amazing, hotel room was perfect and comfortable definitely coming back

Partner

8/10

Excellent

09 Sep 2020

ROGER

Very spacious and comfortable. Only two small things lacking - kitchen sponge and dustpan and brush.

Partner

8/10

Excellent

27 Aug 2020

Katie

Concierge Anna was very lovely and helpful. Room slightly smaller than I had hoped. Cleaner was mopping when we arrived but Anna added 1 hr to our check out.
Very good shower. Unfortunately there was a storm whilst we were there and the fan inside the room kept us awake much of the night. Pub over the road open until 12.30pm was quite loud.
Great location and nicely decorated room.good for city break

Leisure Partner

10/10

Exceptional

27 Aug 2020

Sandra

It was amazing, especially good for these times as you are able not to have to see anyone! There was help if you needed it. Great parking. Convenient and excellent location. Immaculately clean. Friendly communication. Beautiful decor, comfy bed and nice shower. Would love to visit again.

Partner

4/10

Poor

23 Aug 2020

Georgios

Stay away from this place!

I work in Norwich but I stayed in this hotel for 4 days with a friend. The studio-flat looks amazing in the pictures on the website however the pictures are deceiving. The place smells musty, the plastic floors are filthy even when we first checked in and there is no basic cleaning service. In 4 days they did not come to change the towels or pick up the rubbish. My friend had to take the rubbish down himself and the towels and ask for replacement. Moreover, the front door is always open 24 hours and anyone can enter the building from the street.
Anna and the other lady at reception are both lovely and polite. However, when my friend went to check out and handed the key politely asked another lady to come and check the room in order to maker sure that we left the room with no damages in order to get our security deposit back. The lady refused and told my friend this is not how we do it here, we check the room once I have cleaned. My friend insisted can you please come now as it only takes a minute and I want to ensure that there are no misunderstandings. The cleaner repeated no, this is not how it is done here!! My friend went to the manager and he was told the same thing. This is totally unacceptable.

Business

10/10

Exceptional

30 Jun 2020

Donna

lovely

Lovely!....Just lovely!

Partner

10/10

Exceptional

02 Jun 2020

Mags

My stay was for work as I’m a key worker, it was a little noisy through the night with people coming and going but not to the extent it was troublesome. The shower room although spectacular has a strong smell of mould and damp which assumed was because they were only cleaning once a week due to covid19 nd social distancing rules.

Business

6/10

Pleasant

28 Feb 2020

Verified traveler

Bling and wow but very superficial.

Staff were helpful, more thought needed with some equipment in the apartment. Superficially very nice, but quality comes up short. Single glazed windows, bathroom fittings not up muster, coming loose.

Basic stuff to correct cutlery dirty, and not much of it, milk off. Lights flicker, should have the microwave fitted so more worktop space, needs compact dishwasher.

Business

8/10

Excellent

30 Jan 2020

Verified traveler

Great location, entrance could be marked clearer but overall good place to stay

Leisure Family

8/10

Excellent

16 Dec 2019

Jelena

Comfortable and convenient

The apartment we stayed in was very modern and well presented with modern shower facilities. Parking was important to as and we were able to walk from the hotel to Norwich city center (about 15 min average walk pace) .We booked a room with a king size bed and it had a very comfortable mattress. We could cook our own breakfast as there was a fully equipped kitchen with a fridge and all the necessary utensils and crockery.
Since the hotel is positioning itself as luxury I would like to mention 2 little things that should be checked better at the property: how shower gel dispensers work as ours wasn't dispensing enough gel.
And the ventilation fan that is unpleasantly noisy when it is windy outside.
In general, we were very happy with our choice of hotel in Norwich.

Partner

10/10

Exceptional

11 Dec 2019

Verified traveler

The accommodation was very up to date and comfortable. A few niggles with maintenance which could be easily rectified. it would have been good to know the amenities on it's doorstep. ie pub supermarket etc.

Leisure Partner

2/10

Poor

02 Dec 2019

Verified traveler

An Uncomfortable Stay

We booked the only room with twin beds which happened to be the accessibility apartment. Except the door was ridiculously heavy with no form of door handle, so we had to slam the door every time we left or entered causing other guests to complain.
Make sure you read the small print; you'll be charged a £96 deposit for damages upon check in and you won't get it back.
The apartments are on a main road with metal humps, so also be prepared to hear relentless \"BANG BANG's\" from every car that goes across them. For the first night I couldn't identify the noise and spent the night terrified.
Overall beautiful, chic apartments. But felt eerie, uncomfortable and definitely ludicrously overpriced.

Friends_and_family Friends