Name: St Giles House
Address: St Giles Street, 41-45, Norwich, NR2 1JR, GB

10/10

Exceptional

02 Aug 2026

Ben

Lovely hotel. Lobby and dining areas are lovely and the room had so much character. We'd definitely stay again.

10/10

Exceptional

31 Jul 2026

Jean

Very comfortable stay here. Lovely friendly staff.
Evening meals on a par with top class restaurants which we weren’t expecting!

8/10

Excellent

27 Jul 2026

Steve

Directions great to the car park. We visited a evening that no food was available so cannot give a full review. Every thing else was lovely. Will stay again.

8/10

Excellent

26 Jul 2026

Julie

Very helpful and friendly staff

4/10

Poor

25 Jul 2026

kevin

I booked a dog friendly room with air conditioning to be told dog friendly rooms don’t have aircon, was then charged and extra £20 for the room and another £10 for parking, I wasn’t aware of any extra charges
I feel very ripped off, my dog is cleaner than most humans so I take offence of that to then be charged to use there own car park is also a rip off,
The place looked in maintained and tired, there were cobwebs in the restaurant and the floor had muck all over it, the general cleaning is poor so for me to have to pay an extra £20 for my god seems even worse.
When I went to check out I was told my card payment for £30 had been declined, I had to argue that it had gone through and then I showed the payment being taken on my bank statement.
Really unhappy with the whole experience

10/10

Exceptional

21 Jul 2026

steven

Sabina and staff are awesome. The hotel is in a very old, distinguished building. Much of the furniture in the common areas is old. It's worn. It's beautiful. The breakfast is excellent. The rooms are very nice. The bathrooms are large and luxurious for an old stately hotel like this. The location is absolutely the best. It's a 2-minute walk to a very charming town. Beautiful old churches and buildings that sit next to some modern buildings and a very nice mall. 5 Stars all the way

Business Partner

10/10

Exceptional

21 Jul 2026

Daniel

Really enjoyed our stay at St Giles. Room was lovely and spotless, The bed was very comfortable and the bathroom was nice and large and well equipped with a nice shower. Breakfast was great, I shall definitely stay here again if I'm back in Norwich.

Partner

8/10

Excellent

20 Jul 2026

john

Nice central Norwich hotel. There aren't many. On site parking at rear of hotel. Very walkable into centre of Norwich. No dining Sunday or Monday but breakfast on Monday morning lovely. Especially the continental buffet. Spa on site for those that wish. Outside bedroom corridor 1-4 there is a long balcony for seating, evening sun and drinks. Bar serves a nice Malbec!

Partner

10/10

Exceptional

13 Jul 2026

Rachel

Lovely room, fabulous breakfast, friendly, helpful staff.

10/10

Exceptional

07 Jul 2026

Clive

Room was clean service was great and staff were really friendly. Breakfast was excellent and I would recommend this Hotel. Downside was trying to find where the car park was!

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Mia

We had the most amazing stay, the staff were amazing and the location as well as the hotel in general was just 10/10

Friends

8/10

Excellent

03 Jul 2026

Keith

Location was fantastic. Problems with after hours getting back into the hotel.

10/10

Exceptional

29 Jun 2026

Simon

Perfect in every way We loved it

Partner

10/10

Exceptional

29 Jun 2026

Raymond

Lovely hotel. Staff genuinely friendly and helpful, paticularly the receptionist. We would have liked a Fridge and a Safe but these aspects did not detract much from our satisfaction. Five minute walk to the town centre, Would be our hotel of choice in Norwich.

Partner

6/10

Pleasant

27 Jun 2026

Maxine

Air conditioning was very welcome on the hottest day of the year. The hotel itself is very tired. We also booked a room with a balcony but that’s not what we got. In all it was fine but we felt it wasn’t really worth the money. Breakfast was nice but again a little disappointing.

8/10

Excellent

24 Jun 2026

Duncan

I stayed on the eve of the Norfolk show when every hotel in Norwich is booked solid. St Giles had a very expensive room left and I was forced to take it as I was in Norwich for work. The hotel is housed in a lovely building with an impossible to find, “on-site” car park (which they charge an extra £10 for!!) The breakfast was exceptional and the room was spacious but pretty basic. Overall the room was way overpriced for what it was. This might have been a price hike due to high demand? It’s one of those places that feels like it’s run for the dividends of the company that owns it rather than for the experience of the guest. If it’s the only place to stay in Norwich I wouldn’t mind going back but if there are lots of equally good hotels for half the price in Norwich - I’d go there instead.

Self

8/10

Excellent

24 Jun 2026

Michael

Breakfast lovely attentive staff.

Partner

10/10

Exceptional

24 Jun 2026

Karen

Excellent location, right in the centre but also very quiet no noise from any clubs .Excellent facilities in hotel all staff very helpful and always smiling. Will definitely stay again

Partner

10/10

Exceptional

22 Jun 2026

Denise

Definitely a hotel worth visiting, breakfast was great with lots of choice, didn’t dine in the evening as only there 2 nights.
The staff were absolutely fantastic, so helpful and friendly.
Our room was beautiful, quality toiletries and the fan was very useful.
Car parking £10 each night, good for city centre easily to walk into.

Partner

10/10

Exceptional

08 Jun 2026

Stephen

Friendly and helpful staff.
Ideally located in centre of city short walking distances to all places of interest.
Excellent parking facilities at reasonable rates

Partner

10/10

Exceptional

07 Jun 2026

Saskia

Perfect location for central Norwich. Lovely clean room and extremely quiet. Lovely breakfast and service. Would stay again and definitely recommend to others. Thank you 🙂

Partner

10/10

Exceptional

06 Jun 2026

Nick

Lovely room in stunning building, staff very helpful when dealing with an administrative error and breakfast team very engaging

Self

10/10

Exceptional

04 Jun 2026

Sue

The hotel and its bar and restaurant all have an Irish flavour. Our welcome was friendly and helpful. Our room was comfortable and well-appointed, although the ancient wardrobe's lock needed understanding. We did have some trouble with the shower doors. Breakfasts were excellent. The croissants were top=class. We decided to eat our evening meals in the restaurant and can report that the menu was varied and the food and service top quality.

Partner

10/10

Exceptional

02 Jun 2026

Andrew

Excellent, hotel with friendly staff, great food, comfortable room, we loved the interior design and how close it was to the centre of Norwich but very quiet at night. It was really nice to relax properly. We stayed one night, next time it will be longer.

Partner

8/10

Excellent

31 May 2026

Michael

I am writing this review for my parents as this holiday was there Christmas present so I am just relaying there personal experience.

Lovely clean space with friendly staff. Dinner was really nice, howerer the breakfast was a mixed bag, cooked breakfast was pretty terrible but the home made fruit bowls and yogurt was amazing.

Nice clean modern room with great showers, but pretty uncomfortable bed from there description.

Overall a good stay for 2 nights, would definitely recommend if your staying for a day or two in Norwich.

Family

10/10

Exceptional

30 May 2026

jinan

The location of the property was ideal, close to everything,yet on a quiet street.
The rooms were big and the bed very comfortable.
The breakfast was very good, both hot from a menue and continental.
The staff were friendly and helpful.
I would recommend this hotel for anyone staying in Norwich.

Partner

8/10

Excellent

28 May 2026

STEPHEN

The location of the hotel is excellent, very close to all of the city's attractions, everything within a 10 minute walk and 5 minutes from the town centre. The taxi from the railway station only took about 10 minutes.
The staff were very friendly and helpful, especially in the restaurant and bar area.
The breakfast was very nice with a good variety of options.
The only negative points were that the room was a bit dark, the shower was prone to leak if the door wasn't shut carefully and the TV was a bit temperamental, switching itself off sometimes, and a fridge would have been nice, none of which spoiled our enjoyment of the hotel.
Overall it was a nice hotel, well located with friendly staff.

Partner

10/10

Exceptional

21 May 2026

Janet

Everything was perfect especially the choice for breakfast and all the staff were welcoming and helpful

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Karen

So convenient for the centre and station. Second time we have stayed. Who wouldn’t want to have their delicious breakfast too.

Self

8/10

Excellent

16 May 2026

Katherine

Great location for the city centre. Hotel was clean, staff very friendly. Stayed in the twin room which was ok. Had a disabled bathroom which was a little dated. Room definitely needs black out curtains. Our stay was mid May and it was very light in the room by 5am. Comfortable beds and breakfast was good

Friends_and_family Family

10/10

Exceptional

16 May 2026

Lesley

Quiet night’s sleep, comfy bed. Extensive choice of fine food on breakfast menu. Good central location, parking adjacent.

Partner

8/10

Excellent

15 May 2026

Valerie

Lovely breakfast with fresh pastries and food cooked to order.
Room seemed freshly painted and looked good. Carpet could do with an update
Broadband not good for watching TV.
staff were excellent very friendly and considerate

Partner

8/10

Excellent

15 May 2026

Susanna

The staff were welcoming and fabulous but the room felt a little dated/tired

Self

10/10

Exceptional

15 May 2026

Linda

This hotel is perfectly placed for the centre of Norwich, a stones throw from the market and Norwich Lanes.

The staff were all cheerful, welcoming and extremely helpful.

The food - excellent, value for money and beautifully presented.

The only difficulty we experienced was in locating the car park at the rear of the hotel. However, popping into reception and they put us right.

Partner

10/10

Exceptional

15 May 2026

Mike

Lovely traditional hotel with attentive staff and comfortable, beautifully decorated rooms. Added touch of towel animal sculptures was appreciated. :-) Food superb and good selection at both breakfast and evening. Bar well stocked with selection of single malts etc.

Partner

10/10

Exceptional

14 May 2026

W

Biggest plus was the staff. All so helpful and pleasant. The hotel has a lovely feel about it. In the centre of the city but so quiet at night and comfortable beds. We only has breakfast at the hotel but if that was anything to go by then the restaurant would be great. Also mixes one of the best ‘Old Fashion’ cocktails I have had.

Partner

8/10

Excellent

13 May 2026

Mr Craig

Lovely staff. Really enjoyed the terrace area for an evening drink. The breakfast was fantastic. Brilliant having parking.

Partner

10/10

Exceptional

08 May 2026

judy

Great hotel , an old building with a stylish interior . Staff were lovely and friendly, and so helpful.
Food inventive and freshly cooked , much better than your average hotel, a real menu, for breakfast, lunch and dinner full of interesting choices - well done chef!
Look forward to staying there again
Remember the name - St Giles House Hotel - it’s going places !!

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Cherryl

Delicious breakfast with good choices, very comfortable bed and a lovely helpful team.
Nice outdoor terrace and lovely guest lounge.

Partner

10/10

Exceptional

06 May 2026

Brian

Modern hotel with everything you need and ideally locates

Partner

10/10

Exceptional

06 May 2026

Daniel

Lovely beautiful building, clean room, polite staff, great location and breakfast was really good. We will be returning.

Partner

10/10

Exceptional

04 May 2026

Gary

The hotel was in an ideal location for the city centre, parking was essy and reasonably priced. Good breakfast. Room was big, could do with a touch up with some stains on furniture and carpets need cleaning or changing. Bed was great, both slept well. Staff were friendly and accommodating. Great stay.

Partner

10/10

Exceptional

03 May 2026

Nigel

Beautiful hotel, rooms furnished in period style. Great bar in art deco style. Really great staff. Breakfast included.

Partner

6/10

Pleasant

03 May 2026

Julie

Room was clean & tidy but bit shabby,
There was black mould in the shower
Breakfast was very tasty but cold
Coffee served to us was also cold

Partner

10/10

Exceptional

01 May 2026

Caroline

Great stay, nice central location. Huge bathroom, beautiful restaurant & very quiet room.

Partner

10/10

Exceptional

29 Apr 2026

Michael

The breakfast menu was varied and fresh.

10/10

Exceptional

28 Apr 2026

Steve

Hotel in a lovely buildling with attentive staff. Out door space was an unexpected bonus.

Partner

10/10

Exceptional

23 Apr 2026

Alistair

Always so friendly at this hotel

Friends_and_family Friends

6/10

Pleasant

19 Apr 2026

Simon

Carpark directions on the website were brilliant, there was plenty of parking space and we were able to get the permit before check in.
The hotel is in a great location for town centre.
The room we stayed in and some parts of the building looked tired, but were clean.
Our room didn't have any towels in, but reception soon sorted that out.
The room was very hot.
The breakfast was nice and the staff were very kind and went the extra mile to look after our dog.

Pet

10/10

Exceptional

14 Apr 2026

Bruce

Both excellent

Partner

10/10

Exceptional

11 Apr 2026

Teresa

Amazing stay food exceptional, staff went the extra mile nothing was too much trouble will come again x

Friends

8/10

Excellent

09 Apr 2026

Rachel

Excellent location for the town and theatre.

10/10

Exceptional

03 Apr 2026

Rebecca

Food was really good and priced well. Beds were comfortable, staff were lovely. Location great and parking a real bonus.

Partner

8/10

Excellent

01 Apr 2026

Joanne

Great location, the overall condition of hotel was a little shabby in parts. Main breakfast room was nice and breakfast was good.

10/10

Exceptional

31 Mar 2026

Rebecca

Lovely room, staff very welcoming, great choice for breakfast

Partner

10/10

Exceptional

27 Mar 2026

Paul

Lovely stay

8/10

Excellent

20 Mar 2026

Trevor

Excellent place to stay in the centre of Norwich.
Great breakfast. Dinner menu was good, great steak.

Friends

10/10

Exceptional

17 Mar 2026

Ben

Location was decent, very close to the market and plenty of food and drink options. About 20 minute walk from the station.

The breakfast was delicious and plentiful.

Tea & coffee amenities were in the room, albeit basic for the room type, but they were replenished each day. The hot chocolate was fairtrade, but the tea & coffee wasn't.
The bed moved and hit the wall with the slightest movement, which was a bit annoying during the night when just turning over or moving an arm. Could do with just some felt pads adding to mute the noise & damage to the wall!

The bath was large and beautiful, and the shower had really good pressure, though the shower curtain was a bit annoying as there wasn't loads of space with it closed.

There wasn't a safe or fridge in the room that we noticed. The room itself was nicely decorated and very spacious, with lots of furniture options.

Overall would stay again, it was clean & comfy, & the breakfast was really tasty! It's a lovely building too.

Partner

10/10

Exceptional

13 Mar 2026

Elizabeth

The central location in Norwich is perfect for theatre goers and foodies! Good parking (when you discover the route in - don't forget to give car registration to reception). Efficient and friendly staff, great breakfast, very comfortable bed.

Partner

8/10

Excellent

07 Mar 2026

Anthony

The food and drinks are excellent especially the breakfasts. Unfortunately the rooms are being refurbished over time and ours was particularly tired with a part of the window structure missing. Overall the hotel is in an ideal place for a stay in Norwich and I would use it again!

Partner

8/10

Excellent

07 Mar 2026

MAUREEN

Staff very friendly and very welcoming,hotel was clean and warm but very dated
The breakfast buffet was limited and the cooked breakfast was tasty, but you had to ask for toast as they didnt offer it also no side plates on the table
We like that the Hotel was in a great location.

Self

8/10

Excellent

06 Mar 2026

D

We liked this hotel and enjoyed the atmosphere - a positive mix of a traditional hotel with modern flashes.

according to notices in our room there is ongoing refurbishment to guest rooms which makes sense as our room whilst very clean and well equipped could be described a being tired.

A great team who were attentive and helpful.

We enjoyed the late night bar and good breakfast.

Partner

10/10

Exceptional

04 Mar 2026

miles

Overall the room was good, the show needs deep clean but usable. The kettle lead needs being made longer to reach the socket.
Blinds and inside the windows could do with cleaning .
Overall not bad at all .
Staff very friendly, we asked for more tea and milk the lady on reception but them in our room for us great service.

Partner

8/10

Excellent

27 Feb 2026

Stanley

Staff good, Lady that cleaned the room was really good she made swan figures out of bath towels, lovely touch.
On the first morning of our stay cold breakfast was lacking fruit, glasses for fruit juice not great selection but on second morning much better with a wider variety.
Car Park difficult to find. Car Park was scruffy bins overflowing, lots of debris. Was wondering at one point if my car would be safe parked there. Hotel is ideally located for shopping, theatres and city highlights.

Partner

10/10

Exceptional

27 Feb 2026

Vincent

Lovely period hotel

Partner

8/10

Excellent

25 Feb 2026

Carol

Staff were great, helpful and friendly.
Breakfast was very good and the bar staff were very good.
Our Executive room was a good size, good shower room had all the amenities shown but I wouldn’t describe it as executive. It was clean but decor was basic, no “frills”. Great to be in the city centre with parking.
We would use it again.

Partner

10/10

Exceptional

22 Feb 2026

Natalie

Very welcoming reception. Friendly staff, lovely quiet room, nice stout! 👍 amazing breakfast! Would definately stay again. Right in heart of the city ideal location for event nearby.

Partner

10/10

Exceptional

16 Feb 2026

Lisa

Lovely hotel

Leisure Family

8/10

Excellent

15 Feb 2026

Warren

Yes, its good that you have excellent directions to the car park, but entering through the rear of the hotel there needs to be better signage for recepition. Pleasant staff who were very accomodating and was shown direct to the room, which was very nice. Few issues from the start, as this was the Georgian suite, i would have expected better tea and coffee facilities with better choice of decaff and milk which there was none. There was a strong odour from both the bath and shower drains which needed clearing, description stated double bed but was two singles pushed together, for a suite i would expect to be a double. Shower value covers both loose to allow water damage elsewhere and worn carpet to the bedroom lounge area. Tv was on and off and changing channels on its own possibly from other tv remotes next door.
Would i stay here again, YES

Partner

10/10

Exceptional

05 Feb 2026

Steven

Lovely place to stay. Friendly staff, relaxed atmosphere, large comfortable room, perfect location and food from new menu in the restaurant was amazing. Love staying at St Giles!

Business

8/10

Excellent

02 Feb 2026

michael

Nice people, all good, including the food except that we could not get WiFi in our rooms.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Andrew

Clean room, great staff. Super near Town and Theatre :)

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Jamie

Very nice hotel. Amazing bathroom with large tub. Breakfast cooked to my liking.
Carpark was a bit of a pain to get to.

Business

10/10

Exceptional

21 Jan 2026

Christine

Friendly staff, clean spacious room, central location handy for theatre. Tried the new Irish inspired dinner menu which was very interesting and enjoyed everything we tried.

Partner

8/10

Excellent

15 Dec 2025

Simon

.

Business

6/10

Pleasant

14 Dec 2025

Peter

Coffee served lok warm poached eggs served up cold. Second breakfast ordered toast did not arrive. Fan in bedroom very loud moved right away that was done at speed well done

Partner

10/10

Exceptional

06 Dec 2025

Clive

Very helpful and freindly staff, room clean and large. Lovely decor, good restaurant.

Partner

10/10

Exceptional

02 Dec 2025

Donna

Welcoming staff, wonderful breakfast and a comfortable room.

Partner

10/10

Exceptional

02 Dec 2025

Sally

Great location, friendly staff

Partner

8/10

Excellent

27 Nov 2025

Adrian

Staff were very helpful

Partner

10/10

Exceptional

24 Nov 2025

Julie

The room was lovely & clean.
The staff were friendly & helpful.
If we stay in Norwich again would definitely book here again.

Partner

10/10

Exceptional

24 Nov 2025

Adam

Everything was excellent

Business Self

6/10

Pleasant

23 Nov 2025

Natalie

The breakfast was really Lovley and the staff were so helpful and attentive, really good service and so friendly.
We had a Georgian suite room no. 23 and the room itself was lovley but however the smell of the drains from the bathroom was quite overwhelming and off putting. I realise it’s a very old building and didn’t complain as I hate doing that but however for a £200 room this should be carefully considered. Overall our stay was a little bit dampened by this and realise now that I should have mentioned the smell for the next guest to not have the same experience. Staff however are amazing xx

Partner

10/10

Exceptional

21 Nov 2025

Diana

Stairs were daunting. Great breakfast and nice room and workout facility.

Leisure Self

10/10

Exceptional

15 Nov 2025

Claire

Lovely staff. Amazing breakfast-one of the best I’ve had plus the choice was next level. Bar prices weren’t bad at all and great choice. Definitely will stay again

Partner

6/10

Pleasant

14 Nov 2025

Mark

Room has a smell of dirty drains

Business

8/10

Excellent

09 Nov 2025

Chris

Great staff, very helpful.

10/10

Exceptional

26 Oct 2025

Steve

Ideal place for trips up to Norwich which I do quite a lot.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Karen

Excellent in many ways. Room, breakfast, staff, convenience, quiet, ambiance, and parking.

Business_and_leisure Partner

10/10

Exceptional

25 Oct 2025

Isabel

I didn’t eat breakfast

8/10

Excellent

15 Sep 2025

Joanna

Great location.

Leisure Partner

10/10

Exceptional

31 Aug 2025

John

.

8/10

Excellent

30 Aug 2025

Kathleen

Perfect hotel for central Norwich. Theatre and shops 5 min walk. Main areas tastefully decorated. Spotless. Very calm feel. Reception quirky a private little office room off the side of entrance. Felt like we had stepped back in time. It had a little ding ding bell on the desk for attention. Felt like I was meeting the Bank Manager but don't change your uniqueness. I dread to think how you get on if you have a rush on though!
Parking £10 I understand why but great you let us leave our car there next day for as long as needed.
Our room spotless and very spacious with a massive telly. The bathroom fan extremely noisy like a jet engine I think you have a problem there but mercifully turned off as long as you avoided putting the light on.
We had wished you were serving evening meals. It spoilt our stay. We did not know where to go so ended up with a Burger King.
Breakfast a lovely quiet time. Only 2 other tables when we sat down. My full English took 45 mins to come sat with my one coffee offered to me, May I suggest putting a coffee pot on the side so we can help ourselves even a toaster. When my breakfast arrived was worth it. Freshly cooked, non greasy and very tasty.
When we come back which we will, I hope you will offer evening meals. All in all, Thank you St Giles for a lovely stay.

6/10

Pleasant

23 Aug 2025

Alison

Needs a little TLC

Nice central location. A bit shabby in places. Allocated accesible room which not asked for mean't sink mirror to low for me to do contacts. Breakfast very good and good choice.

Partner

6/10

Pleasant

20 Aug 2025

Daniel

Good location dated hotel

A good location for central Norwich with convenient car parking (£10 per 24hr). Hotel is quite dated + a bit shabby in places.
Our room was fairly clean but could do with some TLC.
We could hear music all night from somewhere nearby. It wasn't horribly loud but it was only a Tuesday night, so perhaps it's worse on weekends.
A fridge in the room would have been nice, but we appreciated the kettle/tea and coffee mugs.
Good size towels but the shower leaked all over the floor so they were used to mop that up.
Pillows are awful.

Partner

8/10

Excellent

13 Aug 2025

Mark

Staff were really great. Room (no 1) was fine, if a bit spartan (could have done with another chair for instance). The bathroom was rather tired, though, and water splashed under the shower door, so the floor became very slippery.

Leisure Friends

8/10

Excellent

06 Aug 2025

James

Good value

Entrance to the hotel and public areas are lovely. Rooms are located in the rear 1970s extension. Basic but finished adequately. Decent value

Business

10/10

Exceptional

30 Jul 2025

Anthony

Genuinely could not have picked a better place to stay upon my return to Norwich. The staff were above and beyond, helping accommodate our stay and making us feel welcome

Leisure Partner

6/10

Pleasant

29 Jul 2025

Christine

Bed comfortable and shower hot but room and bathroom very Spartan and def not welcoming and cosy. Room is crying out for some curtains - dreadful black blinds.

Partner

8/10

Excellent

19 Jul 2025

Anthony

Graduation party

Great little hotel in the heart of Norwich
Friendly staff

Friends_and_family Friends