Name: Dunston Hall Hotel, Spa & Golf Resort
Address: Ipswich Road, Norwich, GB

10/10

Exceptional

24 Jul 2026

Kerry

Clean and large rooms. Comfortable beds. Excellent staff, great food. Stunning grounds and house.

8/10

Excellent

24 Jul 2026

Will

Nice stay, hotel exactly as expected

10/10

Exceptional

21 Jul 2026

Simon

The whole stay was superb. The room was great, the staff were friendly and attentive. We had two dogs with us and the woodland walk was really helpful. Food was great too. Would recommend.

6/10

Pleasant

15 Jul 2026

Ian

The hotel is an attractive building set in extensive grounds, with an interesting woodland walk. The staff were pleasant, friendly and helpful throughout our stay.
However, there were a few areas where the guest experience could be improved. It took us quite a while to find our room because the receptionist did not give us complete directions, and the signage did not direct guests to the second lift. Later on wemet two other guests who were also lost in the same area, and we helped them find their way.
There was also no signage to the breakfast room, and no information in the bedroom explaining where breakfast was served or the serving times. We had to ask at reception. When we eventually found the restaurant, the staff were welcoming and efficient, and there was a reasonable choice of food and drinks, including blueberry and rhubarb juice. The next day I noticed two other groups asking where breakfast was being served, suggesting this is a common issue.
On our second day, we were given a leaflet containing a map of the hotel and information such as breakfast and bar opening times. This would have been extremely useful when we first checked in and would have avoided much of the confusion we experienced.
Our room had only two electrical sockets, and neither was located beside the bed, which made charging devices overnight inconvenient.
As our room could only be reached by using two lifts, we had to use both every time we left or returned. The lifts were very slow.

Partner

10/10

Exceptional

15 Jul 2026

Lynda

Amazing setting , very well maintained , clean . Beautiful grounds and terraces . The staff were all very friendly and helpful at all times . I would highly recommend this hotel !

Partner

6/10

Pleasant

14 Jul 2026

Steven

Rooms are like a maze to find around the building. Hotel is ok but not as good as some of the reviews make out. Probably wouldn't book again.

Self

10/10

Exceptional

04 Jul 2026

Morag

We were there for a wedding reception and everyone and everything was wonderful! A beautiful old building well maintained and very clean with great helpful staff!

Partner

8/10

Excellent

29 Jun 2026

Claire

Really nice hotel with good amenities. Good selection at breakfast although food was average. Staff were friendly but not particularly quick. We had afternoon tea - was very basic - would not recommend.

Partner

8/10

Excellent

28 Jun 2026

Claire

We stayed for a short weekend in Norfolk, decided on this stunning hotel. Was welcomed nicely in by the reception desk staff, room was spacious, clean and had everything we needed. Woke up to a lovely breakfast buffet both mornings. The golf course was impressive to see, even though we don’t play it ourselves. Had our final evening at the bar which had lovely drinks menu and bar snacks. Young waiter who chatted with us was so polite and funny. The only downside was that the pool was closed for the weekend, would have loved a dip during this heatwave but nevermind. Would absolutely stay here again for our next Norfolk trip.

Partner

10/10

Exceptional

28 Jun 2026

Paula

Staff helpful lovely room would recommend

Friends

8/10

Excellent

27 Jun 2026

christine

No complaints all good very nice stay for us.

Family

10/10

Exceptional

26 Jun 2026

Carl

Very good

8/10

Excellent

22 Jun 2026

Jacqueline

Excellent location, well maintained property, very clean and friendly helpful staff. Will visit again.

Partner

10/10

Exceptional

21 Jun 2026

Robert

Large and well maintained rooms. Kept clean. Staff were helpful and very friendly. Good facilities even if the spa and pool area was a little old and in need of some modernisation

Partner

8/10

Excellent

19 Jun 2026

Andy

There’s a strange way of getting to some of the rooms where you have to go downstairs before eventually climbing back up. The hotel itself is very well maintained although I’d wonder if the golf course sometimes takes a little of the priority.

Family

8/10

Excellent

16 Jun 2026

Bert

Enjoyed our few days at the hotel.
Nice rooms with very comfortable bed. Good facilities in the room but no safe.
Breakfast was good - pretty standard. Pastries were not great - pain-au-chocolat and croissants were disappointing.
We had a couple of meals in the bar. The burgers were not good. Tasted like very processed meat. Pizza was good. Service in the evening in the bar was a bit hit and miss. One evening, the server was busy chatting to another guest so never got to serve us.
Grounds are excellent and the golf course is a nice challenge.

Partner

6/10

Pleasant

14 Jun 2026

Richard

A very nice hotel with good facilities with a lovely golf course, spa & pool.
Room ok but felt basic. TV very old poor quality, kettle needed descaling and no glasses for drinks in room yet given bottles of water?

Asked maid to make up the room in afternoon but when came back in evening it hadn't been done our bins were full up. This wa resolved after I'd gone to reception.

My disabled wife tried phoning House keeping, room service and reception for items but nobody answered phone?? Very poor service

Breakfast ok lots of options, just worried about people using their hands to pick up food as no tongs out?

Theres no disabled toilet yet theres ramp from brasserie? You'd expect there to be one or two in a 4 star hotel ?

Pet

8/10

Excellent

14 Jun 2026

Bee

Spa facilities needs an update, would be great to see a walking path for non-golfer guests to enjoy the grounds, also brasserie has very low rating 2.5/5 , room service is well so expensive, margarita pizza is £18.00 + £5 room service charge. Rest is fantastic, good location, great grounds, enough to eat and drink

Family

8/10

Excellent

09 Jun 2026

Adrian

All good ,staff in the restaurant did get a bit overwhelmed at one point in the evening

Partner

6/10

Pleasant

07 Jun 2026

Keith

The breakfast was of poor quality, the plates were hot because the food was cold. The staff logging in was rude and made us wait to be seated by completely ignoring us while she used the computer. I asked if they had any rolls I was told bluntly we don’t do rolls although they did gluten free rolls. Only one drinks machine worked, the toast machine didn’t actually toast the bread. I did observe they had gluten free rolls?
When at the brassiere bar I asked for a straw for a Pimms and was told there was none. One of the food options had run out at the bar - this was at 1830. The food we ordered “mouls Marineir was not very warm and the fries were cold.
After all of the above we decided to eat out for dinner. I think much more effort could be expended in food quality and staff politeness

Partner

10/10

Exceptional

05 Jun 2026

Jo

Staff were very helpful, lots of parking space and our room was very spacious and clean.

Partner

6/10

Pleasant

03 Jun 2026

Russell

I thought the room was in need of updating, looks pretty tired. Shower wasn’t working properly, neither was the sink tap, hardly any pressure in the water! Literally a dribble coming from both! Tv very old fashioned! The grounds are very nice, but for the money don’t think it offers good value

Self

8/10

Excellent

31 May 2026

Stuart

Good location, lovely grounds, great breakfast, room a little tired in places, facilities good, pool excellent

Friends_and_family Family

8/10

Excellent

31 May 2026

Lee

We stayed here for our anniversary, its a very impressive building, staff were very friendly and helpful.
Our room was very nice, large bed, great big soft pillows, air con nice and cold. Only issue was the water pressure of the shower, if you wanted anything other than a cold shower the water pressure dropped so you were basically hugging the wall to get under the water. We did let the staff know this upon checkout.
We had drinks out on the terrace overlooking the golf course which was lovely in the sun, had dinner and breakfast in the restaurant which were both spot on. The gym is well equipped. We would definitely return and stay again.

Partner

10/10

Exceptional

27 May 2026

Karen

Good breakfast, great service, comfortable beds

Partner

6/10

Pleasant

26 May 2026

Sophie

Outside areas were beautiful, a lovely long sweeping drive up to an impressive building with plenty of parking. ,
The reception and bar areas were nicely decorated, tidy and modern and were inviting. The pool area was ok, some jets not working but nice and warm and fairly large. 1

Sadly, some of the restaurant area was run down , a bit perfunctory & bland along with the food. We had an overpriced tasteless dinner & breakfast was awful, with long queues for a cooked breakfast which was not worth the wait.
The bacon was anaemic and dry at the same time, the tea was tepid and the strawberries/ berry mix alongside the yogurt was still frozen ( clearly Tesco value)

The bedrooms were large, with working aircon ( which was a treat in 30degree heat) very comfortable king beds and clean bathrooms , the decor is outdated but lots of space for your luggage and clothes.

Staff not so helpful, 3 requests over 3 days for a late check out - no reply from reception/booking team. Denied all knowledge on arrival and then recieved a reply 2 days after checking out.

Overall- perfect for a quick overnight especially on hot days for the aircon as long as you aren’t eating there.

Family

10/10

Exceptional

25 May 2026

Avril

Property is in a beautiful location but the rooms are a bit tired. No slippers, bathrobes or toiletries other than shampoo

Partner

10/10

Exceptional

22 May 2026

Kieran

Great hotel, amazing staff and comfortable beds. We had an amazing stay and would definitely come back again.

Partner

8/10

Excellent

21 May 2026

Diana

N/A

Partner

10/10

Exceptional

21 May 2026

Louise

Staff were amazing 👏 upgraded our room to a twin for free. Dinner was great, spa was great. Will go again

Friends_and_family Family

8/10

Excellent

16 May 2026

Matthew

Clean room, helpful staff, easy parking

Self

8/10

Excellent

11 May 2026

Darren

Breakfast good fresh parking good and free

Partner

10/10

Exceptional

08 May 2026

Ajmal

Breakfast and parking great

Friends_and_family Family

8/10

Excellent

06 May 2026

Nik

Venue is far better now than in previous years, service can be a little slow but the staff are all friendly and polite, rooms were good and clean, and amenities all of a good standard

Friends_and_family Friends

8/10

Excellent

05 May 2026

Romy

the hotel itself is great, rooms are spacious and clean we stayed in a superior family room which was great and had a complementary minibar that was re-stocked. the hotels halls however could do with some TLC , a bit of paint would make this a better review. it just looks a little tired in some places. I was disappointed by the breakfast. the Hot buffet was good but the cold buffet was a bit lacking. You can order some extra bits such as a ham and cheese platter separately but that literally consisted of 2 slices of ham and 2 sad looking pieces of cheese. no selection there, no vegetables. Anything over and above and a bit more fancy you had to pay extra for. So if you are a hot ,fried breakfast type you would love it but if you prefer a cold buffet choice you might be disappointed. The fruit and pastries were ok and so were the cereal but I would only rate this 3 out of 5 stars overall.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Robert

Splendid from start to finish! Friendly and attentive staff (each and every person we met across all areas had a very high standard of service) - super welcoming to dogs - tasty, quality food and drink (including a great quality, extensive breakfast offer) - bar with a nice vibe - beautiful grounds - excellent facilities. Room was clean and had good amenities. Excellent parking (with charging points). We will return!

Family_with_children

10/10

Exceptional

04 May 2026

lisa

Room was nice and clean and large bed very comfortable. Had afternoon tea which was lovely. Breakfast good too. All staff were very helpful and friendly

Partner

10/10

Exceptional

02 May 2026

KEITH

Warm welcome from all staff.
Clean and comfortable.
Really good food, served with a smile.
Our second stay and would definitely return and recommend to others.

Partner

10/10

Exceptional

01 May 2026

Ian

Breakfast was superb all you want a more.
. staff were very Good & very helpful ....room was very clean
Outside terrace was very relaxing

Partner

10/10

Exceptional

30 Apr 2026

Frank

Excellent golf trip

Friends

10/10

Exceptional

30 Apr 2026

Ryan

We used this as a base for a few days visiting Norfolk. The pool is a great amenity with small children. Breakfast was good too!

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Robert

Good-sized comfortable bedroom, excellent breakfast, and staff very helpful.

Partner

6/10

Pleasant

27 Apr 2026

Mark

Had a lovely stay, apart from the Breakfast the food wasn’t that great very little choice and not cooked well. But the grounds where beautiful , I’m not a golfer but the golf course looked amazing

So in a nutshell she’ll sort the food and menu out then it would have been 5 stars all around.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Gail

The staff were friendly and beds comfortable. Carpet in our room was in poor condition unfortunately being threadbare in parts but otherwise a good stay. Breakfast was pretty good quality just beware that some items on menu are additional cost which are marked.

Friends

10/10

Exceptional

25 Apr 2026

Terence

A very attractive building in beautiful grounds. All rooms, bar areas and restaurants very well run.

Family

10/10

Exceptional

22 Apr 2026

Carl

Great staff, amazing with my young lad. Only stayed for one night but they were very helpful. Special shout to the receptionist I think his name was Timothy, (apologies if wrong) he was great.
We were Derby fans and came to see the Norwich match and he was so helpful with parking tips and planning. Thank you again.

Family_with_children

10/10

Exceptional

20 Apr 2026

Simon

All fine. Lovely stay

Partner

10/10

Exceptional

20 Apr 2026

John

Everything about the stay was excellent, wide variety for breakfast, and huge car parking available. We really enjoyed our stay.

Partner

8/10

Excellent

20 Apr 2026

Julia

Friendly staff decent breakfast

Friends

10/10

Exceptional

19 Apr 2026

Judy

This is our go to hotel whenever we are in Norfolk. Always consistently high standards, comfortable rooms, professionals and friendly staff. Beautiful grounds and wonderful pool and spa.

Partner

10/10

Exceptional

13 Apr 2026

Adewunmi

Staff was very good ,ample parking

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Martin

Great breakfast and staff were brilliant. Parking was safe and spacious.

Self

10/10

Exceptional

11 Apr 2026

Cheryl

Lovely breakfast buffet
Beautiful grounds

10/10

Exceptional

09 Apr 2026

Brendan

Really nice hotel. Swimming pool brilliant. Had breakfast which was really good with a good choice. Hotel room and staff were the highlight of our stay.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Paul

Lovely

8/10

Excellent

03 Apr 2026

Claire

Very comfy beds, breakfast is a bit chaotic but they said they were short staffed. Metal teapots could do with a better clean and soft drinks were a bit expensive.
Staff were friendly, driving range was fun and we had full use of spa, pool and gym. Nice relaxing few days away.. recommend the Sugar Beat and Duke of Delhi if you want to eat off site.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Nishanthini

Beautiful hotel to stay .

Family_with_children

10/10

Exceptional

30 Mar 2026

Hannah

Lovely place to stay. Staff are 10/10. Food was good. Breakfast plentiful. Our room was clean and large (some small maintenance is required). Pool is lovely but there is some maintenance needed - mosaic tiling on floors has all come up, grout a bit grim, sauna benches very worn. We would definitely come back and some basic maintenance would make it even better.

Partner

10/10

Exceptional

30 Mar 2026

Duncan

Great size room, lovely building, food was of a good standard

Partner

10/10

Exceptional

30 Mar 2026

Gillian

Hot tub could have been warmer.

Partner

10/10

Exceptional

25 Mar 2026

Peter

Fantastic stay

10/10

Exceptional

23 Mar 2026

John

Staff very friendly. Food good value.lovely break

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

Caroline

I stayed here some years ago and was very impressed, however it is very tired and dated now, they are doing some renovations in some areas. Definitely not worth the money at the moment.

10/10

Exceptional

10 Mar 2026

Graham

Didn't have a spa so couldn't say. But the staff were really good especially Kirstie at breakfast. She sorted my gluten-free breakfast out for me which was very tasty. Bed's were really comfortable so had a lovely sleep for journey next day. Nice hot shower. Couldn't fault the Hotel.

Partner

8/10

Excellent

10 Mar 2026

mark

It's a large property with a lot of staff. Some were friendly but some grim and severe.

Partner

10/10

Exceptional

04 Mar 2026

Jacqueline

The spa was inviting and the staff very good. Made to feel comfortable and the treatment was great. The pool area was okay and while we did enjoy it we just feel it lacked an intimate atmosphere as was a gym club. Definitely could have done with either drinks service for guests or a bar. However we enjoyed our stay and would go again

8/10

Excellent

01 Mar 2026

nicolas

Very nice and comfortable room and good restaurant
The atmosphere is good and friendly
The staff professional. Plenty parking space and good wifi
Quiet and nice possible walk to do

Family

6/10

Pleasant

24 Feb 2026

Bharati

Room air condition was not working. Heating in bathroom broken. Very noisy hotel.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Vanessa

The staff are very kind and welcoming, the roast dinner carvery and breakfast are 10/10. Very British, great quality service. Rooms are clean and tidy, pool and spa needs a little updating/fixing small wear&tear such as stairs to pool and pool flooring. Driving range is great fun, nice local woodland walk/park. Apart from very small maintenance issues, perfect stay. Will always return :) Relaxed and traditional atmosphere.

Family_with_children

10/10

Exceptional

23 Feb 2026

Simon

Great room, helpful staff, clean modern gym and health club

Business

6/10

Pleasant

22 Feb 2026

Mark

Room ok very small for 4 people and dated

8/10

Excellent

20 Feb 2026

Andrew

Third time at this hotel, we really enjoy it. It’s nothing fancy and the rooms are quite basic but they’re clean and facilities are great for a short family break away. What really makes this place though is the staff! Everyone we’ve ever encountered have been nothing but lovely whether it’s reception, the bar, brasserie, driving range or leisure centre - we will definitely be back

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Jessica

The interior needs updating - wallpaper, air conditioning, TVs.

Partner

10/10

Exceptional

17 Feb 2026

Louise

Lovely time

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Alistair

We like this hotel and have stayed several times. Our stay was spoiled this time with thoughtless people next door awake and talking loudly at 5am. Walls in the area we stayed in this time are obviously not well made. We will request to stay in the older part of the house if we stay again.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Ricci

Lunch time food in the bar and dinner in the restaurant was overpriced and terrible. Breakfast was ok. The whole place is a bit weathered. Staff were friendly and pleasant. Spa facilities were decent and one of the main reasons we booked to go here.

8/10

Excellent

15 Feb 2026

Paul

The staff were amazing and a really good breakfast

Business Family

10/10

Exceptional

15 Feb 2026

Jerry

Special property

Business Self

10/10

Exceptional

14 Feb 2026

Oliver

The staff were lovely, the room was clean and tidy and everyone was so friendly and was so quick and easy checking in and out

Leisure Partner

8/10

Excellent

07 Feb 2026

Robert

I'm afraid that Q hotels have gone a little backwards compared with our last stay two years ago

Partner

8/10

Excellent

03 Feb 2026

LEE

Staff friendly and helpful and the leisure facilities are pretty good. Food was as you would expect , good and tasty

Business

10/10

Exceptional

03 Feb 2026

Noshina

It was a great experience...from check in to using the health club facilities...the steam room was so relaxing.
Definitely will be coming again in near future...10/10 breakfast experience as well..

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Diahann

The room was spotless and the staff were wonderful.

Leisure Family

10/10

Exceptional

25 Jan 2026

Sarah

My husband and I were celebrating my husbands birthday Our experience was wonderful from check in to check out! In particular when we went to have a swim one of the members of staff on the leisure centre desk was extremely helpful My husband… who is in his 60’s … has early onset Alzheimer’s. I was concerned about him being able to manager the locker system … remember which locker he was using but also the code and remembering that and how to input it etc. When I voiced this to the member of staff he immediately offered to help my husband. He also told him to alert him when he was out of the pool after his swim and he would help again by opening the locker for my husband. He was friendly asking my husband if he had enjoyed his swim. He wasn’t in the slightest bit patronising but helpful, professional and kind. My husband referred to this experience and the help he was so kindly given several times over his birthday weekend. It meant a lot to him … and hence to me too! This weekend was such a treat … paid for courtesy of Tesco Clubcard vouchers! … and a more expensive hotel than we usually stay in. Our experience was just wonderful. All staff we came into contact with were professional and friendly. The breakfasts were amazing! Our room was wonderful and spotless and the leisure pools and sauna the icing on the cake. Thank you to everyone at Dunston Hall for making our stay this weekend so memorable and enjoyable. Kind Regards Peter and Sarah

Partner

6/10

Pleasant

20 Jan 2026

Michael

Disappointing dinner both in terms of the quality and timeliness of the food, and if the attentiveness of staff.

8/10

Excellent

19 Jan 2026

David

Clean rooms, friendly and helpful staff, food reasonable price and good quality

Partner

10/10

Exceptional

13 Jan 2026

Eddie

Everything was lovely Thankyou

Business Family

10/10

Exceptional

08 Jan 2026

Julie

Great stay!

4/10

Poor

07 Jan 2026

Wayne

Breakfast was ok, it was busy and lack of staff meant the tables were not set properly and no plates, glasses put out so had to wait around for plates and chase staff for glasses. We had to ask several staff.

Room didnt have enough pillows one pillow per person. Also there were four of us and only three sets of towels. One lamp was broken in the room and did not work. Also there were food under the bed that looked like it had been there a while. There was a very old discoloured bath mat in the room also which had seen better days. Also we go locked out of our room as New Year’s Day was a alate check out (1pm). The hotel had not set checkout to a later time so we were locked out for some time. Came back from
Breakfast and couldn’t get back in the room. So had to take 3 floors and a long walk back to reception as no one would answer the phone on reception.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Paul

Nice setting. Friendly front of house staff.

Partner

10/10

Exceptional

04 Jan 2026

David

Very helpful staff

6/10

Pleasant

04 Jan 2026

Alex

Hotel communal spaces had had an upgrade since my last visit many years ago. Bar was lovely. Hotel was warm. Service was good.

The room was comfortable and spacious but a bit disjointed decor wise.. armchair in front of full length mirror, huge mirror on the wall above the dressing table that was out of proportion and not terribly functional and lamp that didn’t really suit any of it and the room got a bit chilly overnight (it was minus 4 outside though). Bathroom was a bit tired looking but clean.
Major thing that we fed back to staff was how cold the changing room in the leisure area was and I was very underwowed by the pool area so was relieved I hadn't booked it as a special spa break.
The building and the setting are beautiful though and the room was perfectly adequate for our needs.

10/10

Exceptional

31 Dec 2025

OWAIN

Overall was excellent value. Very good breakfast and superb leisure facilities. Staff were great as well and room was comfortable. Only slight criticism is the restaurant food which is fairly pricy for the quality.

Leisure Family

8/10

Excellent

31 Dec 2025

Prerna

Could have had healthier choices and more options

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Tomoko

The food was lovely and the room service was great! 5 stars.

Leisure Family_with_children

6/10

Pleasant

30 Dec 2025

Paul

Service was poor in this hotel location and building were good but let down by staff, particularly in the restaurant. Forgotten orders at dinner, lack of any explanation as to how the breakfast service worked, staff standing around instead of serving guests.

Partner

6/10

Pleasant

27 Dec 2025

Sharon

Lights in room terrible was dark when making tea no light bad position of lights .bed very hard abd uncomfortable. Also its like a maze getting around the hotel very confusing

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Katy

Excellent right across the board.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Susan

It was a great visit but an early check in was not possible despite calling in a few weeks earlier to arrange it. There was no mention of this being subject to availability

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Bernadette

The staff at reception and in the Bistro were excellent. The bed was comfortable. The public areas were very clean and attractive.

Leisure Partner