Name: Riverside Hotel Bed And Breakfast
Address: 16 Riverside Road, Norwich, NR1 1SN, GB

2/10

Poor

12 Jul 2026

Elliot

Avoid. Bed bug ridden, dirty, uncontactable managers. We ended up staying outside on the street overnight after we discovered the bugs and nowhere else was open to book.
Horrific hotel.

Partner

6/10

Pleasant

05 Jul 2026

Marina

The room was spacious and clean and relatively quiet given that the 'hotel' ( consisting of 4 houses dotted around 3 streets was next to a busy road. The buildings looked tired and needed some updating. There is no reception desk and you will not see a person - everything is done on WhatsApp. No breakfast room and you need to order it 48 hours before - no service and 'character' - still location is good and central

Friends

8/10

Excellent

12 Jun 2026

Ed

4 Ashland, room 1 -
Sink basin drain blocked
Front garden needs clearing of dandelions and 100s of cigarette butts
Vomit on steps needs cleaning off

Partner

10/10

Exceptional

28 May 2026

katie

Close to the station, lively view of the river from my room. Clean and well presented.

Self

4/10

Poor

24 May 2026

Shirley

Whilst the room was relatively clean, it did not resemble the advertised pictures. It was more like a HMO than a ‘hotel’ or ‘B&B’. There is a number lock to enter the building and then another number lock on the bedroom door - no staff. - and more like poor student digs. The room was a Victorian front room converted and the noise from the street kept me awake most of the night. In the morning I was bitten by some smaller occupants of the room!!! There was not much choice of breakfast and it was recommended I go to a local eatery. I would not stay there again. It was very disappointing.

Self

8/10

Excellent

03 May 2026

Nigel

Room was good. Staff friendly and helpful. Slept well despite the bed feeling it was past it's best. Must be something in the Norfolk air! Very convenient for the rail station

Self

10/10

Exceptional

16 Mar 2026

russell

Clean and nice hotel in a fantastic location

Self

4/10

Poor

18 Dec 2025

JASON

No staff, corridor smells of death, mattresses painful, safety issues....Avoid.

Friends_and_family Friends

8/10

Excellent

13 Dec 2025

ROBERT

Very clean, quiet area, close to station and the old part of the city.

Friends_and_family Friends

2/10

Poor

05 Oct 2025

Victoria

Noisy. People in and out all night until 5am. Wasn’t in the advertised building

Partner

6/10

Pleasant

27 Jul 2025

Sheila

The receptionist, Claudia, was brilliant. Friendly, professional and helpful. We were in the next building along from the main hotel area. This was managed by a secure keypad system, no problems at all. We had a deluxe double room (room 3) and to be honest, if this was a deluxe double room, i cannot only wonder what a normal double would be like. Not a particularly big room but lovely big windows with views of the river. I remember reading a review regards a deluxe room from a guest who'd stayed earlier in July. They said they'd reported a faulty bathroom light on the first day they arrived and it still wasnt fixed when they left. Guess what? We had a faulty bathroom light too (or the same one maybe?). Hard to do much other than shower in there. (That made a horrible whining noise when in use!) The room wasnt clean - dirty skirting boards, the bed appeared to be 2 single beds put together and the marks on both bases were not very clean. We slept on top of the bed - couldn't bring ourselves to get under the covers.The smell in the whole of the building, and our room, was really quite musty and we both thought it smelt like there had been smoking at some stage allowed in the building. Its a shame, as the position of this building should be a delight to spend time in it - we just couldnt get away quick enough. The price we paid is irrelevant really as basic cleanliness should be a given. This place is very run down, very old fashioned. Needs a complete refurb.

Leisure Partner

4/10

Poor

21 Jul 2025

Chantelle

We booked a five night stay in a Deluxe Superior room and had to move after two nights. It was so noisy we couldn’t sleep, and our room had some maintenance issues that were not attended to after we asked on the 2nd morning eg bathroom mirror light not working in a dim small bathroom with no window or extractor fan (legal?). We asked for a refund as there was nothing deluxe or superior about the room. We were mislead.

Leisure Partner

8/10

Excellent

17 Feb 2025

Sophie

The area was very convenient and had a lovely view of the river. Perfect for access to the city centre. The room itself was clean, just like the photos and they did a great service of the room as we stayed two nights.

Although the area is convenient, be aware it does mean there's noise from traffic all night long. The parking situation was unclear when booking and lead to us receiving a parking ticket. And in our room in particular, the shower was almost unusable.

Leisure Partner

10/10

Exceptional

09 Feb 2025

Sara

Misleading but presentable room

Booked overnight stay following a music event nearby. Booked Riverside Hotel, but they obviously own several properties nearby. Our room was in a converted house up a side road so sadly no Riverside view. Room was very preventable. Needs a net curtain at window to aid privacy, better quality mattresses and pillows. Cleaner needs to look up & dust light fittings.

Partner

10/10

Exceptional

10 Nov 2024

Sebastian

Great cheap stay. No issues whatsoever.

Leisure Friends

8/10

Excellent

09 Sep 2024

Tina

Comfortable if a little small.

Leisure Partner

10/10

Exceptional

29 Aug 2024

tara

therapeutic

Leisure Self

8/10

Excellent

28 Aug 2024

Deborah

Extremely friendly staff.. felt very welcomed
Floor boards all uneven in bedroom we were in and loo wasnt spotless .. but this didnt really affect our stay

Friends_and_family Family

10/10

Exceptional

27 Aug 2024

Alan

This was a visit to this beautiful city to catch up with friends for food, beers and good company. There is certainly a lot of places to eat and drink nearby along the river and the hotel was only a 10 minute walk from the Cathedral quarter and 15 minutes from the hustle and bustle of the city itself.

Friends_and_family Friends

10/10

Exceptional

22 Aug 2024

Andrew

Mind Your Head!

An ideal room for a solo traveller on a budget. A single room with its own shower and wc, towels and toiletries included. There were a kettle and beverages supplied by the hotel along with a tv. Access to the room (on the top floor) was via some steep stairs and I kept banging my head on the sloping ceiling but I soon learned to duck! Check-in was quick and efficient; check-out a matter of popping the key in a secure box.

Self

10/10

Exceptional

01 Aug 2024

Graham

Convenient, value for money

Leisure Friends

8/10

Excellent

03 Jun 2024

Hayley

Although I booked for riverside, we were put in one of their other accommodations. Staff were excellent.
Room was very nice, very clean and comfortable beds.
Tea/coffee facilities in room, always good to have. Toiletries and towels. Shower was good, but only downside, it flooded the bathroom floor, as doors didn’t close properly.

Leisure Friends

10/10

Exceptional

29 May 2024

Michelle

It took us a while to find where the bathroom light switch was. But the only problem was that it was to high for my friend to reach it. So maybe a good idea is to have a pole left in the room. so smaller people can reach it. Apart from that everything else was good

Leisure Family

2/10

Poor

06 Jan 2024

Allan

Disgusting service, can you call this a hotel?

Terrible stay, tried calling the property before we left to find out about parking arrangements, no answer. We arrived 30 mins before check in and tried calling the duty manager 10+ times on his office and moble phone but no answer, rang the bell as instructed, no answer so had to go do our own thing tried calling twice more from 1330 hours, no answer. Then he called us at around 5 pm to ask when we thought we would be arriving.... When we was finally given access to the property it was very shabby in the communal areas. I am not sure this was being used exclusively as a hotel as there was families in the building with their very young children running around the communal areas at 10pm at night and people cooking in what seemed to be a shared kitchen area which was not mentioned in the info on the site. The manager was phoned again as the children were playing and shouting right our room door whilst their mother was cooking dinner and dishes on the sink, they was asked to be quiet bit didny understand what we was sayinh.The room was noisy as there was traffic all night. The room was acceptable in clenliness and comfort but i have just felt very misled in the description of the property when we booked.

Friends_and_family Family

8/10

Excellent

01 Oct 2023

Darryl

Great stay.

Nice stay, staff friendly, clean room, handy for the railway station and football ground, the room I was in was on the top floor whch has a very steep staircase so bear that in mind if you struggle with stairs apart from that I highly recommend this place. Parking is by paying a fee and hotel gives you a parking permit as the streets outside the hotel require a permit.

Self

2/10

Poor

19 Jul 2023

A

No sleep

Good things first: the staff are lovely but they can only do so much.
Bad things: desperately needs renovation. No breakfast. Walls are made of paper. Reception is at the back so you'll hear every single guest come in, snore, fart, and talk loudly into their phones all night. There is no possibility of sleeping.

Business

8/10

Excellent

05 Dec 2022

Dominic

Will definitely come back

Fantastic location, welcoming staff, helpful, practical and clean room. Nice big shower and quiet neighbours/guests. Will definitely come back here again

Partner

6/10

Pleasant

29 Aug 2022

Verified traveler

Bit disappointed

Unhappy with cleanliness… towel provided had someone else’s pubic hair on it, same with the bedding. Just glad I brought my own towel. Not made aware of having to pay for parking permit prior to stay, that was an extra charge.

Self

6/10

Pleasant

02 May 2022

Rachel

Lovely room and location. Good communication and helpful staff. The outside verandah area was full of takeaway rubbish which we had to clear to sit outside. The shower thermostat was also not working.

Friends_and_family Family

4/10

Poor

16 Nov 2021

Andrew

This hotel is very clearly at the ultra low budget end of the market, which would have been okay if the price I paid reflected that.
The single room was very small and had a few weird issue. The bathroom light switch was above the door. At 5ft 11 I could only just reach it. The walls are very thin. I could hear people talking and snoring through the wall. The location also seems to mean you get a lot of loud drunk people passing by in the early hours. Both nights I stayed (over the weekend) I was woken up by people outside.

Check-out was non existent. I went to check-out at the main building. No one answered the door, or answered the phone when I phoned the office or duty manager numbers they had displayed next to the door. I just posted the key through the letterbox and hoped for the best.

All that being said if the price was low enough and you just wanted the cheapest possible place to stay, this could be right for you. Unfortunately for me. As I booked last minute, it wasn't that cheap. Certainly not worth what I paid.

Business Self

8/10

Excellent

20 Sep 2021

Eamonn

Property very close to the centre of Norwich. A great view of the the canal . Very close to Norwich railway station . Only problem no parking near by . I drove down . When asked about parking the guy on reception wasn’t very helpful . He just said it’s all parking permits . When asked where can I park . He said find a car park . As we were going to the Norwich city v Watford . I drove around the city until I came across an outdoor 24 hr car park for £5 . No thanks to him . It’s called RCP parking Rouen rd car park. The shower was very hot hard to control took 5 mins to adjust to reasonable temp
.

Leisure Family

2/10

Poor

09 Aug 2021

Geraldine

This was the worst place I've ever been at dirty and the owner own hygiene was just as bad never again bad

Friends_and_family Friends

2/10

Poor

14 Sep 2020

tracey

ery poor and disappointed

The room was so small one of us had to lay on the bed while the other got changed. The entrance stank of sewage and loads of little flies all on the walls. Thankfully the room did not smell as bad. Pillows were like rocks. Breakfast is NOT supplied. Very expensive for what you got. Very disappointing and certainly would NOT stay again.

Partner

6/10

Pleasant

16 Mar 2020

Elizabeth

OK room

It was a bit of a surprise that the room was in a different location to where we booked. The room was ok but quite dark - a few extra lamps would have been nice. the shower wasnt good. Good location in Norwich though.

Partner

2/10

Poor

13 Nov 2019

Verified traveler

Small room. Not big women im 5\"6' and could not use the shower

2/10

Poor

10 Aug 2019

Stephen

The interior had a foul odor. We were told that the property was only 100 yards from the train station, but was somewhat further away. The manager was extremely rude and unhelpful. We had requested and were promised a ground floor room, but when we arrived were told that our room would be on an upper floor. Explaining that we had requested and were promised ground floor accommodations because I have difficulty with stairs, he told us that he had no ground floor rooms available. We said that we would need to find another place to stay and began to leave. He then offered us a ground floor room but said that it would cost more. Being treated like this, we decided not to stay at this hotel. Best decision of the day.

Partner

2/10

Poor

26 May 2019

brenda

The room from hell

This place should be closed down , utterly disgusting and highly dangerous stair case. Had paid for three nights but could not stay the course and went home .

Family

6/10

Pleasant

29 Mar 2019

Verified traveler

Very noisy reception area early in the morning
The man on the reception desk woke us very early and didn't seem to have much consideration for sleeping guests

Leisure Partner

8/10

Excellent

05 Mar 2019

Irene

Very good budget hotel

Just an overnight stay and we picked this hotel according to price and proximity to the station. The reception staff's welcome was very friendly and we did not mind being taken to another building, closer to the station, where we were shown to our room. The room was on the small side but very clean with plenty of towels, teas and coffees. The shower was very good although we had problems keeping the shower door closed. In spite of slightly protruding springs in the bed we both had a very good night's sleep and, bearing in mind the budget price, we would happily stay at this hotel again.

Partner

10/10

Exceptional

18 Feb 2019

Susan

Enjoyed stay all we needed for the night very near shops and amenities

Partner

8/10

Excellent

25 Nov 2018

Dave

Basic but fine for a one night stay, close to the railway station.

8/10

Excellent

03 Nov 2018

Ron

Arrived by train. Hotel is about a 4 minute walk from the station. Had room on top floor with stairs. My baggage was carried by staff up and down willingly. As recovering from a broken ankle, this assisted greatly.

Room was small but functional. Good for the price.

8/10

Excellent

20 Sep 2018

Peter

Nice,clean and comfortable.

4/10

Poor

31 Aug 2018

Martin

Box room, no working washing facilities

Small room, no view at all, rip off for £70 per night. Shower had one setting: 100 degrees Celsius, making it unusable.

Partner

6/10

Pleasant

09 Mar 2018

Dawn

Ok if its last minute.

Was not impressed at having to check in and then walk down the street to find another property where my room was. Ok room, clean, not very comfortable beds. Asked about breakfast and this is extra however a bag of bread and jam hung on my door handle in the morning totally put me off. The reception stunk of cigarettes.

6/10

Pleasant

29 Sep 2017

Verified traveler

Couple of Swells

We arrived before official check in time but they were quite prepared to store our luggage until later. The check in was quick and the room spacious, clean and comfortable. The wi-fi connection was reasonable. Our only complaint is that we were in the first floor room closest to the entrance. This door had a very strong closing mechanism and we could hear the load bang whenever anyone entered or left the premises. We could also hear heavy footfall on the stairs and the room above us seemed to be occupied by a herd of elephants.

Family

6/10

Pleasant

03 Sep 2017

Graham

Basic but functional

The hotel is cheap and cheerful for the city centre. Read the reviews - it is not the Ritz and you get what you pay for. The staff are very friendly and above all it is clean and functional. So I couldn't actually use the handbasin due to the sloping ceiling - at the money charged I adapted.

The only thing I would point out is the stairs are as others have mentioned incredibly steep and tight, I have fairly limited mobility and properly struggled but again I had read the reviews and knew what was in store, just probably underestimated my own ability!

I would stay here again as I have stayed in far worse chain hotels at much more money.

2/10

Poor

31 Jul 2017

Tom

No service and paid for breakfast not provided

No breakfast despite that I paid extra to have it. The room had limited head room even for someone below average height. No service despite telephone numbers given to duty managers

6/10

Pleasant

30 Jul 2017

Verified traveler

Central Location

Central location, but hot in room on humid night. Can walk to Cathedral, and other sights. Close to river. Some traffic noise.

4/10

Poor

27 Jul 2017

Roland

Not again

Parking is an issue, I ended with a room in a different building where people were up at 0500hrs and then we're smoking outside my window, u won't be staying again

6/10

Pleasant

26 Jul 2017

Verified traveler

Not a bed and breakfast

We booked this place because Expedia.ca had listed it as Riverside hotel bed and breakfast. There was no breakfast facility. We would not have considered it if we had known. The room was small but clean. The ensuite was very small with poor lighting. The location was excellent for the paces we wanted to visit.

8/10

Excellent

29 Jun 2017

Stephen

1 night stay

It was where we wanted to be & everything was fine.

Partner

2/10

Poor

23 May 2017

adam

no good

the room to small i have to bend myself to go to loo as i booked true you and said £40 with break fast thats extra £6
the room is not worth £40 may be £10 per night if i had gone myself i could not stay there i have stayed in many B&B around the country thats my job takes me my next to Bridgewater
Thank you
Mr Sidat

4/10

Poor

02 May 2017

Verified traveler

Disappointing

Expensive for what was offered. even considered cutting losses and moving. Bathroom good but room small and disappointing. Too noisy even allowing for Sat night.shouting and fights till 4 am.
would not stay there again in a month of Sundays

8/10

Excellent

28 Apr 2017

Verified traveler

Comfortable stay

A comfortable clean one night stat

4/10

Poor

27 Apr 2017

Verified traveler

Close to the stadium!

Room was very small in an adjacent building, but the bathroom was good - almost as large as the room!

6/10

Pleasant

27 Dec 2016

Jayne

Not great

We were put in another building down the road, the room was right at the top, small with sloping ceilings, being tall it had a cramped feeling, the wardrobe was a clothes rail under the sloping ceiling so only practical to hang up a crop top, there was no where to hang a dress, trousers or coat without it crumpling on the floor. Which was not ideal since we arrived with outfits for a Christmas party. The shower water temperature was far too hot with not markings on which dials were for hot or cold,and would not run cool, this was obvisouly the same throughout the hotel as we heard someone next door scream out they'd been scolded.

2/10

Poor

01 Dec 2016

Tommy

room is just a cupboard....so tiny

2/10

Poor

08 Nov 2016

keon

small room

wouldnt recconmend for my dog

4/10

Poor

27 Oct 2016

Lucy

Comfortable stay, except for cigarette smoke

Stay was fine, clean and comfortable - however the whole place stank of cigarettes. Not good. Bedroom wasn't quite so bad but was right above smoking yard where staff seemed to be smoking all the time so had to keep my window shut.

2/10

Poor

10 Oct 2016

Verified traveler

An insult to all overpriced bo breakfast would gladly offer a second night only £97...

4/10

Poor

12 Sep 2016

Jonathan

Below average stay.

No permit provided for parking. This should have been stated before the stay.

Family

8/10

Excellent

30 Aug 2016

Dean

A small stay away

Lovely guest house and very welcoming people.
Had everything needed and clean, comfy bed just could do with some decent bedding

Family

2/10

Poor

30 Aug 2016

IAN

DO NOT STAY HERE

What a joke. Reception was unhelpful at all times. Not interested in the customer. Room not made up. Rooms all up the road and had to phone reception could not visit at any time. Breakfast a joke. Very noisy from traffic. Hard bed, well used. DO NOT STAY HERE

4/10

Poor

30 Aug 2016

Verified traveler

En-suite room in a converted house. No parking.

En-suite & room were clean but no breakfast or parking.
No late check in and mattress was uncomfortable.
At £99 for 1 night, won't be staying there again.

8/10

Excellent

29 Aug 2016

Verified traveler

the room I booked on hotels.com was not what I was to get once at hotel.booked double room but was going to be given a room with 3x single beds. however there was a room swap and actually got economy studio room which had huge tv, fridge, microwave, 2 hob rings for cooking and had a river view! parking is bit of an issue so when booking make sure you pre order parking permits as not all the staff there seem to be able to know how to do this. Think we had the best room and was clean.

Family

4/10

Poor

27 Aug 2016

Verified traveler

Not such a pleasant experience staying at this hotel.

10/10

Exceptional

19 Aug 2016

Thomas

Top Top Hotel and staff

I stayed here recently and have to say it's one of the most pleasent stays i've ever had. Bob and Erita are two of genuinely the nicest people i've ever met. They went well out of their way again and again to ensure my stay was pleasent. The customer service was beyond anything i've ever experienced. The hotel was extremely nice and the rooms were always extremely clean and I could not ask more for such a reasonably priced hotel.

6/10

Pleasant

18 Aug 2016

Verified traveler

booked with the b&b but being arranged to stay at another property. a very tiny room. floor was not clean.

6/10

Pleasant

08 Aug 2016

Alfred

Reunion

Was ok as a place to lay your head at the end of a long day. Situated close to city centre and station

Family

4/10

Poor

28 Jul 2016

Rene

Clean Hotel but very small rooms

We had apparently booked the 'economy room' However I did not expect a room on the top floor that was so cramped, my head hit the sloping ceiling many times and, because of the thinly insulated roof it was infernally hot. There was one little window that was obviously unable to provide ventilation. Ordered a breakfast the day before that never arrived. I am beginning to notice that pictures of hotel rooms do not represent the reality. Admittedly though if I had chosen a different room things might have been better. Since the hotel was fully booked, we could not change rooms

10/10

Exceptional

15 Jul 2016

Bobby

Good place near station

Good location within 2 mins of station, by the river, and an easy walk to town centre and all the lovely attractions of Norwich. Plenty of places to eat nearby. Room on the smallish side but comfortable and clean and quiet. Staff all helpful.

Partner

2/10

Poor

12 Jul 2016

Verified traveler

Awful nights stay

We waited a while to check in, as the manager was taking someone else to another building. We had been told we had one of the best rooms and was then shown to our room. Which was very small and had beautiful large windows overlooking the river and the very busy main road. The large windows had no net curtains or blinds, so all the people in cars and vans could see into our room. The lights all seemed to be very low wattage, so made the room quite dingy looking. The bedding had a musty smell,not an unlaundered smell but just not very nice.
I think the thing that spoilt the whole stay was the awful noise all night long from the road, so traffic, cabs and boy racers and also the drunks who seemed to always want to argue or shout right outside our bedroom. The room was also next to the front door, which seemed to have no device on it to stop it slamming right against the wall next to the bed. The bed was awful and to say it was the most uncomfortable nights sleep I have ever had in a Hotel is not far from the truth, double that with the noise outside and I can only say.....AVOID this place

Partner

4/10

Poor

17 Jun 2016

Pat

Disappointing and rather grubby

We made a poor choice this time. Room was surface clean but any corners or ledges had not been cleaned in some time. Heavy duvet acted as top sheet, but doubtful if it had been changed after last occupant. Very small and stuffy, but as Manager smoked on patio right outside our room, we couldn't open window much of the time. No breakfast offered and we didn't realize that room wasn't made up unless you put sign on door handle. It was the first time we ran into that.

6/10

Pleasant

23 May 2016

Malcolm

Economic and well positioned but room was up two flights with difficult access and exceptionally small