The Georgian Townhouse

8/10

Excellent

30 May 2025

Andrew

Good stay and good breakfast

Friends_and_family Family

8/10

Excellent

24 Sep 2024

YUEN

Access to WiFi was a serious issue for us as we could not keep contact with family, work matters and the internet.

Friends_and_family Family

10/10

Exceptional

21 Sep 2024

YUEN

A bit disappointing as the WiFi was not up to expectation to an otherwise excellent stay

Business

8/10

Excellent

09 Sep 2024

Christine

Our room, though adequate, did not remotely match the promotional photographs!
One receptionist, very polite, told me I could get another cup from the restaurant. A cleaner overheard and said immediately that she would bring one to our room. All staff were friendly.

Leisure Friends

10/10

Exceptional

30 Jul 2024

John

Upgraded

We had a free upgrade to an apartment across the road 😀
Excellent facilities and beautiful decor
Easy walk into the city centre and can’t fault the hotel’s bar/food
Definitely be back!!!

Partner

8/10

Excellent

02 Jul 2024

Ian

Great location Hotel that is being renovated / expanded currently. Friendly staff, good facilities

Business

8/10

Excellent

25 May 2024

Verified traveler

Overall a good place to stay, central, convenient, great food. A few minor \"gripes! however...no table or bench on which to put case, on the floor is not the best, the kettle is impossible to fill from the only tap, had to use a glass and fill that way! Beds are rsther hard too.

Partner

10/10

Exceptional

06 May 2024

Maria

Would’ve been 5 stars had it been possible to buy a drink after 10.30

Leisure Family

10/10

Exceptional

06 May 2024

Verified traveler

Overnight stay to visit theatre

We arrived lunchtime and had a superb meal before checking in to our room. All the staff were extremely friendly and helpful. The only thing that very slightly let things down was the quality of the breakfast. Poached eggs on Eggs Benedict were hard and American pancakes hard and crispy. round the edge. Overall, though, I would highly recommend this place and would definitely stay here again.

Partner

10/10

Exceptional

25 Mar 2024

Joanne

Lovely hotel & restaurant

The staff here are amazing! Nothing is too much trouble & they are all very attentive. The food was delicious. The rooms are comfy with good quality bedding & towels. Some of the communal areas are a little tired but that didn’t effect our stay. Everywhere was clean & tidy. Would highly recommend this hotel.

Partner

8/10

Excellent

05 Dec 2023

Sally

Convenient for town.

We enjoyed our stay at the Georgian Townhouse apartments. The room was spacious , the bed comfortable & the mini kitchen useful.
The shower was rather awkward & sensitive to adjust & we could have done with a heated towel rail to dry the towels. Also a dim nightlight near the set of stairs would have been helpful as they are lethal in the dark ! Otherwise we will stay again. It is very convenient for town.

Partner

10/10

Exceptional

27 Oct 2023

Philip

Lovely room and bathroom with delightful view over the garden. Very conveniently situated in a pleasant part of Norwich. Only a short walk to the city centre.

Leisure Partner

4/10

Poor

15 Oct 2023

Paul

Bedroom/bathroom were like a black hole. Numerous lights not working. No light above the coffee maker ( and even if there was there was a display suitcase between the ceiling and the coffee machine. No milk. After I repaired seal on shower door there was no shelf to put anything on. Limited space above the basin as well. Carpet had obviously been fitted by an amateur. Bed was extremely hard and then to breakfast. Please explain how you eat toasted sourdough bread without cutting your gums ?
Finally on a positive note...the evening meal was excellent, and very enjoyable.
In summary, this hotel needed a darn good refit, stained carpets in corridors, missing lamps,and smart attire for the employees would all contribute to a far more pleasurable stay.

Business Partner

6/10

Pleasant

07 Oct 2023

Kate

Bad customer service

Awful customer service!!
I left some property at the hotel and notified the day we checked out - after 2 calls, 1 voicemail and 3 emails with no response, I’ve accepted the fact that no one cares and that I won’t be getting my property back.
The rooms were ok, but a bit dusty and the windows needed a clean!

Partner

10/10

Exceptional

17 Sep 2023

Chris

A gem of a find!

This was a gem of a find! Loved staying here for a business trip to Norwich, the room was great and the variety of additional extras really made it worth every penny!
The bar and restaurant area were lovely, and the garden was so welcoming in the late- summer evening. Breakfast was served very well as was the dinner, with a great range on the menu.

Business Self

2/10

Poor

24 Aug 2023

Verified traveler

Really disappointed

Like a student bed sit.
Worst hotel I’ve been in for 20 years. It’s many many DIY faults could possibly be ignored, but being filthy is unforgivable.

Business

10/10

Exceptional

15 Jul 2023

Rosanne

Gorgeous room, comfortable bed, accommodating staff even when I checked in late after a gig, super clean and my own coffee machine! Would definitely recommend for anyone wanting a beautiful room near the city!

Business Self

10/10

Exceptional

14 Jul 2023

Verified traveler

Tastefully decorated rooms, comfortable and well appointed with some nice touches and aesthetic quirks.
Spacious dining area… cooked to order breakfast was great!
Nice garden area.
Friendly staff.
Short walk from Norwich city centre and on site free parking was a plus.

Leisure Partner

4/10

Poor

14 Jun 2023

Rob

Good location but no AC and above the pub did detract from the experience. Staff friendly and helpful, provided a fan which helped.

Business Self

10/10

Exceptional

29 May 2023

Magnus

Lovely hotel; highly recommended.

Partner

10/10

Exceptional

27 May 2023

Andrew

Comfortable and stylish.

Super comfortable stay in stylish and well appointed room. I didn’t experience any of the facilities as my stop was so short, but the welcome and the room were perfect.

Self

10/10

Exceptional

27 May 2023

Ian

The Hotel and pub was a pleasant surprise, lovely recently refurbished rooms sand friendly attentive staff.

Leisure Partner

10/10

Exceptional

23 May 2023

Roy

A very nice room with heating

Leisure Partner

10/10

Exceptional

23 May 2023

ALEX

Everything was good. Attractive property in a area close to the City centre. Friendly staff, relaxed atmosphere. Big room where everything worked. planning to go there again.

Business_and_leisure Partner

10/10

Exceptional

09 May 2023

charlene

Fantastic Hotel

My stay was absolutely outstanding, room was superb, comfortable clean. Would definitely stay again. Highly recommend

Partner

8/10

Excellent

23 Feb 2023

Susan

A lovely individual hotel situated within easy walking distance of all amenities. Very friendly and helpful staff

Partner

10/10

Exceptional

11 Feb 2023

Daryl

Hotel was lovely , only compliant the bed was hard which interrupted sleep.
All other aspects excellent
Great food for vegitairian.

Business

6/10

Pleasant

09 Feb 2022

Kelly

In need of a clean

I booked a room as it was my husband’s Birthday that weekend & we planned to have an evening out in Norwich.
I had looked at a few hotels in the area & picked The Georgian Townhouse as the pictures looked lovely on the site.
We never used the bar or restaurant as we were out for most of the day.
Our room was a standard double room, it was cosy warm & had a comfortable bed.
The room was clean at eye level. The curtains were full of dust that needed a good hoover there were large cobwebs in all of the corners of the room and a large amount of dust behind the dressing table.. There was a tray of nuts & crisps provided which you had to pay a small fee for, however they were out of date. The bathroom tiles & panel needed a good clean too. I left there feeling disappointed very dusty & tired. On a positive note The Townhouse is in an excellent location

Partner

8/10

Excellent

11 Jan 2022

jonathan

Great boutique hotel in the best location

I love the GT, I've stayed before and will stay again. The only gripe is the bathroom was too cold. Freezing in fact. Ruled out using the bath. I don't want anyone to be put off by this review, it's a must stay in the perfect location but if the bathroom was heated would have been a 10/10 instead of a 9/10

Partner

10/10

Exceptional

27 Dec 2021

Verified traveler

Good location, great space, lovely bath

Partner

10/10

Exceptional

01 Dec 2021

ADAM

Loved our stay

We had a fantastic stay in the apartments of The Georgian Townhouse, the rooms were a great size and the bed was both huge and comfortable. The hotel is only a short walk into the city centre and there's some lovely cafe's on the way.
Checking in and out was seamless and we were even able to access the room a few hours early. The staff we met were all very polite and friendly, I'd highly recommend a stay there.

Partner

10/10

Exceptional

25 Nov 2021

Melissa

Amazing Stay!!

It was my first time visiting Norwich with my friend and we had an absolute lovely stay here, it was right next to the cathedral and a quick walk to the shops and city. The room itself was big, bright but also nice and warm with this cold weather outside! Had an amazing night sleep the bed was massive and the linen was super soft and there was on sight parking too which was a great convenience. Definitely recommend and will hopefully stay there again for my next visit to Norwich.

Friends_and_family Friends

6/10

Pleasant

22 Nov 2021

Dennis

Lots of potential but requires work !

Service is always a disappointment here, very patchy, rarely leaves one feeling like a valued customer. Bar staff friendly but too much time chatting rather than being on the ball. Premises good but apartments across from main building could so easily be fab. Overall average but lots of potential

Friends_and_family Family

10/10

Exceptional

22 Nov 2021

E

Lovey romantic stay

This hotel is lovely, we stayed in The Stables which was so quirky and would definitely stay again, it was clean, warm and had everything you could want.
The location is peaceful and so romantic, I am glad we had a suite rather then in the main hotel as that was very busy and we could not park as no space.

Partner

6/10

Pleasant

22 Nov 2021

Marguerite

Disappointing. Looked pretty but impractical for the stay. I expect things to have been thought through. Also lack of parking made it very annoying.

Partner

8/10

Excellent

29 Oct 2021

Sarah

Comfortable

Good hotel, spacious rooms, everything you need for a comfortable stay. Do ask for a room not on the main road; noise woke me up earlier than I hoped.

Business

10/10

Exceptional

25 Oct 2021

Robert

Amazing stay

Awesome, amazing hotel fantastic stay at a great rate. The larger hotels chains should visit to see how it can be done.

Business

8/10

Excellent

21 Oct 2021

Andrew

Super Norwich/UEA Inn

A very attractive room with super comfy bed, great amenities and a lovely bathroom. Very clean. Lots of character.

Friends_and_family Family

10/10

Exceptional

14 Oct 2021

Jamie

Great Apartments

Lovely apartment close to the city centre with great parking!

Business

4/10

Poor

04 Oct 2021

Gary

Not Impressed

Upon arriving at the Georgian Townhouse to check in the person on reception was on the phone and did not even acknowledge ourselves and appeared to completely blank us for a good few minutes.
The instructions to get to the room were ok.
On reaching the room we found the it was on the ground floor next to the main door and not the Loft Apartment that had been booked through Hotels.com
On going back to the reception area I was basically told that was the only room they had and take it or leave it!
The room was extremely noisy and the door to the room banged each time people entered or left by the main door due to a poorly fitted door latch.
A number of the curtain rings had come off the curtains so you were unable to close them fully.
The room wasn't cleaned and bed made the next day for our next nights stay.
Some of the plug sockets did not work in the room.
The only TV channels available were the main terrestrial ones as the additional free view channels were not tuned in.
I am not impressed by the standard or service given.

Friends_and_family Family

10/10

Exceptional

17 Sep 2021

Mandeep

Excellent

Business Self

10/10

Exceptional

15 Sep 2021

Neil

very enjoyable stay, nice room with lots of individual touches. Staff friendly particularly breakfast staff. Had breakfast on 3 occassions and choice available was good. Lots of space in the hotel

Partner

10/10

Exceptional

21 Aug 2021

Charles

Great place for a city stay

Great location near the centre, friendly staff and comfortable well presented room.

Friends_and_family Family

10/10

Exceptional

16 Aug 2021

Verified traveler

Lovely hotel with well equipped and spotless rooms. Food in restaurant was excellent.

Business_and_leisure Partner

6/10

Pleasant

06 Aug 2021

Verified traveler

Looked nothing like the picture. We stayed in the block across the road.

Leisure Partner

8/10

Excellent

29 Jul 2021

Marie

Georgian Townhouse

Charming hotel, perfect location very close to Roman Catholic cathedral so everything just a walk away.

Partner

10/10

Exceptional

20 Jul 2021

John

Great family apartment

Extremely clean with professional reception at the property made for an enjoyable stay.
Large and spacious bedrooms were ideal for our family stay, would recommend and definitely stay again.

Friends_and_family Family

2/10

Poor

19 Jul 2021

Verified traveler

Very handy for town

Leisure Partner

2/10

Poor

16 Jul 2021

Verified traveler

Luxury? More like Travelodge

Oh dear. For the extortionate price of a luxury apartment per night, you would expect there to be hot water correct? No. There was no minibar as promised. Check-in took forever. The housekeeping staff walked in on us without knocking. Standards are extremely basic for what they describe as luxury. The apartment building is separate to the hotel and the front door slams repeatedly throughout the day. Don't stay there if you are nervy or have a weak heart!!

Partner

6/10

Pleasant

12 Jul 2021

Verified traveler

Stayed at property opposite main hotel, rooms very noisy and loud slamming of doors throughout the night

Leisure Partner

8/10

Excellent

04 Jul 2021

Verified traveler

Fantastic location, just a short stroll from city centre and numerous excellent pubs. Hotel itself has a great bar / restaurant and surprisingly large fully enclosed garden. Rooms are nicely furnished and comfortable. So good that a boutique hotel has dog friendly rooms.

Leisure Pet

10/10

Exceptional

02 Jul 2021

Paul

Excellent

Comfortable

Great tasty 🍳

Business

10/10

Exceptional

28 Jun 2021

Verified traveler

An interesting property, on the outskirts of Norwich, with a large secure garden providing outdoor eating space - both open air and under cover. Generally the facilities matched the 3.5-4* rating.

Check-in was easy. Front desk team was always friendly and courteous.

No “do not disturb” signs were provided and towels were crazily automatically replaced daily - with no means for residents to retain towels for more than one night! Not great on the sustainability front. Some of the decoration was “tired”, but given recent economic difficulties totally understandable.

Food was great value for money. Breakfast choice was exceptional. Lunch and evening menu had a wide choice with a good selection of very enjoyable Sunday roasts. Service was generally efficient, courteous and warm.

Restaurant service on Sunday evening was, however, disappointing. Serving staff were distracted from attending diners (particularly towards the end of the session) by bringing in soft furnishings from outside rather than watching as clients finished the various courses. That though was only a minor irritation than a major problem, and more a note to supervisors. We would definitely have no problem in returning to this hotel which offered good value for money.

Leisure Partner

2/10

Poor

27 Jun 2021

Verified traveler

Room was filthy, wasn’t cleaned in the morning or provided with fresh amenities, towels or bedding. Blood on pillow cases and poo & tissue in toilet bin. Toilet brush very rusty and covered in faeces, bed labelled as a Queen bed, in fact it’s two singles pushed together, facilities labelled as Smeg Fridge and Nespresso Coffee Machine, they were in fact cheap knock off versions, stains on mattress, hairs in bed and on sofa, cigarette packets and nails in bedside table draw & finally stains on floor. Very poor experience for the money they charge! I wouldn’t recommend.

Leisure Partner

8/10

Excellent

21 Jun 2021

Verified traveler

Great style, and a bit quirky

Leisure Partner

4/10

Poor

21 Jun 2021

Danielle

Dingy, dark and dirty room.

Rooms were tired, there was a damage in the wall in our room with a poor attempt to cover with a picture.
We found old empty drinks cans in the desk from previous guests that had not been cleared. Very dingy spotlights that didnt aid the light in the room what so ever! General cleanliness was disappointing! Would not recommend.

Partner

8/10

Excellent

12 Jun 2021

Verified traveler

The property is comfortable and clean with lovely decor. The room we stayed in had no air con so was super hot but understand it is an old property that doesn't allow for air con

Leisure Partner

8/10

Excellent

27 May 2021

Verified traveler

lovely property full of character

Leisure Partner

10/10

Exceptional

12 Dec 2020

Verified traveler

Perfect location. The room and restaurant were fab.

Leisure Partner

8/10

Excellent

29 Sep 2020

Dominic

Nice weekend break

Really nice stay, comfortable room and easy walking distance of the centre over the footbridge. Pub was well set out for social distancing and plenty of choice. We downloaded the app which gave you £5 off the first order (equivalent of a pint of Amstel) we had a nice meal on Sunday evening and a nice breakfast Monday morning.
The bathroom in our room was clean but could do with a lick of paint. All in all, a really nice stay and would recommend

Partner

8/10

Excellent

28 Sep 2020

Emma

Great little bolthole!

The apartment was lovely, if a little cold when you went down the stairs to the kitchen/bathroom! Some form of heating in that area would definitely be worth it and would really finish it off. Our room wasn't quite ready at check-in time, but a free round of drinks meant we didn't much mind!! As it was our Wedding Anniversary we got moved into an apartment and that kind of customer service can set a place apart in an saturated industry!

Overall our stay was very enjoyable, the food was great and the staff very friendly and attentive.

Partner

10/10

Exceptional

27 Aug 2020

Michelle

We had a lovely stay at The Georgian Townhouse. The rooms are very clean and comfortable and come with those little extra touches that make your stay, such as a coffee machine and a Smeg fridge. The room we stayed in was very spacious and the bathroom was too with a lovely big shower. The restaurant was also great, the food was fabulous and the staff were very polite and happy. The hotel is in an ideal spot for the walks, shops and restaurants that Norwich has to offer. If you are in Norwich I would definitely recommend staying at The Georgian Townhouse.

Leisure

10/10

Exceptional

26 Aug 2020

Verified traveler

Met our expectations...friendly team and very COVID conscious

Leisure Partner

8/10

Excellent

21 Aug 2020

Robert

Good Hotel but could have been great.

Mix up with booking from Hotels.com - Triple room booked but only double reserved. Hotel were fortunately able to upgrade us to a family apartment across the road from main hotel.

Apartment was in an old Georgian house (not surprising given the name :-)) Apartment was large, comfortable and nicely refurbished. However, there were a few problems which shouldn't have existed: Couldn't access wi-fi in apartment, nasty stain on floor of toilet and taps on bathroom hand basin were loose!

I'm not sure how you can service a room and not notice these problems. Shame really as otherwise it was a good stay.

Friends_and_family Family

6/10

Pleasant

21 Aug 2020

Verified traveler

Not the best stay we have had at the Townhouse

We have stayed on a number of occasions but this time there were a few issues that I did not expect. We were given a twin room although booked a double, The beds were uncomfortable and we both commented on the fact that we felt like we were constantly slipping out of the beds. The carpets on stairs were very grubby and hand rails felt tacky to extent that every time we came down stairs we went for the sanitizing gel. On leaving there was a querry on our bill which was eventually resolved but without going into detail it left me thinking that I had overpaid somewhere along the line. This was blamed on the system. All that said the staff were polite and helpful but it left us thinking that we may look at other hotels when we next stay in Norwich.

Partner

10/10

Exceptional

14 Aug 2020

Rhiannon

Welcoming and friendly staff, room was lovely, clean and great details like a hot water bottle (albeit it was 34c when we stayed) Breakfast was delicious, staff were great with my milk intolerance and portions were perfect! Couldn’t fault it, would highly recommend a stay here.

Leisure Partner

8/10

Excellent

07 Aug 2020

Justin

Great location and staff

Beautiful hotel and great staff. It was a very hot day and the room was extremely hot. However when we got into the room, in the fridge was a jug of milk which had gone bad with a layer of solid cream on top, also there was a glass bottle that had a bit of water left in it. I do not think the room was serviced properly. There was also a few cobwebs.
I booked a room for 3 as we has a baby with us and a cot was provided which was fantastic.
I cannot fault the service and we ate in the restaurant for a snack (outside due to COVID19) when we arrive and the food was perfect. Later that evening i orders some dessert both great and again the staff we amazing.
I would definitely return. The only thing i would add would be invest in A/C.

Friends_and_family Family

4/10

Poor

03 Aug 2020

Nicholas

Steer clear for these room prices...

For the price they charge i would steer clear of this establishment. I expected a lot better condition of the room, mattress awful, bathroom could do with a complete fit out. Even the cold water had to be run for at least 10mins before it was remotely cool. Was a shock brushing teeth with luke warm water.
Maybe the owners should invest in some portable air con devices for the rooms, seen as there is only the one small window when its in the early 30s degrees. Stairs carpet ripped and falling off all over the place. Really needs a refurbishment upstairs.
Certain foods at breakfast had run out.
Disappointing place for the price. Would not return.

Friends_and_family Family

10/10

Exceptional

03 Aug 2020

Verified traveler

We stayed in a apartment we couldn’t fault it,was lovely!

Leisure Partner

10/10

Exceptional

27 Jul 2020

Elizabeth

An A1 stay.

Excellent location, friendly staff.

Partner

10/10

Exceptional

14 Mar 2020

Niall

Apartment across the road newly refurbished really spacious with good view of garden. One of the nicest I ve stayed in and better than a main hotel room I saw.

Self

6/10

Pleasant

20 Feb 2020

Verified traveler

OK but...

Good Food Good Location I was put in annex Could not stand up due to low ceiling in bedroom.I am sure other rooms better A little expensive

Business

10/10

Exceptional

18 Feb 2020

Linda

Good venue for a city break

Good base for a weekend city break for the four of us. Easy access - walking and bus route into the city. Very helpful and friendly staff. The menu was varied and meals were excellent. The only amenity lacking was a quieter 'lounge' space to sit and read the paper in or to chat as small group in. Our rooms were excellent, spacious and well stocked - and items in the mini-bar were very tempting!

Friends_and_family Family

10/10

Exceptional

07 Feb 2020

BusinessVisitor

Good clean apartment WiFi wouldn’t connect however.

Business Self

8/10

Excellent

31 Jan 2020

Matt

Dual bedroom apartment was very nice. Very spacious and clean. WiFi good. Digital radio is a nice touch. My only complaint was breakfast shuts down at 10.am so we missed it with a lazy wake up day. It would be a nice touch if breakfast could be substituted for lunch or at least a credit for the restaurant. I would recommend it and Norwich was a very nice town.

Leisure Family