The Oaklands Hotel

2/10

Poor

18 Jan 2026

Joshua

Rude staff on front desk, very unhelpful & patronising. Noisy rooms and always a loud / late party or wedding going on every time i stay here. Smelly rooms and just a very sad experience.

Friends_and_family Friends

8/10

Excellent

10 Jan 2026

David

great breakfast

10/10

Exceptional

29 Dec 2025

Sharon

Such a lovely stay. The whole staff (every role ) were amazing. They all worked so hard over Christmas. We didnt want to leave. Will definitely be going back. Loved it.

Leisure Partner

6/10

Pleasant

21 Nov 2025

Jacqueline

The beds were extremely squeaky. Poor soundproofing between rooms. The shower head holder was broken so you had to hold it yourself whilst showering. They had tried to repair it with tape. Black mould on the tiles around the bath. The tap on the bathroom sink ran very slowly when switched to cold. The corridor carpets were dirty. The hotel had a general air of being run down and in need of updating. The receptionist on arrival was not particularly helpful or welcoming. Drinks were very expensive in the bar.

Partner

8/10

Excellent

04 Nov 2025

PAUL

Staff friendly and good room

Business

6/10

Pleasant

22 Oct 2025

Victoria

Nice area

Staff friendly room was comfy. Pillows were great. Only downside was drawers were dirty (this is where the hairdryer was located) and there was no parking at the property I was sent to (I was not in the main hotel but in a house with rooms on the main road). There were 3 spaces which were full so I had to park on the main road and my wing mirror was clearly hit as it was inwards in the morning.

Self

8/10

Excellent

21 Oct 2025

Darryl

Helpful staff and comfortable bed. Not a bad distance from Norwich City if you fancy a walk in. Breakfast was OK but could be better. We had a wedding on the day we stayed that we were not informed of, however, music was off by 12.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Raymond

Parking is easy
Food is very good and friendly helpful staff

Partner

2/10

Poor

07 Sep 2025

Jasmin

It's a very expensive room, which was dirty and uncomfortable. Unfortunately there was also music running late into the night. I would only advise staying here if you are part of a wedding/party happening on the premises.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Geraldine

Staff were extremely helpful and the whole place had a very relaxing atmosphere even though it was very busy.

10/10

Exceptional

26 Aug 2025

stephanie

Enjoyed my stay
Clean comfortable beautiful and warm treating

Leisure Self

6/10

Pleasant

07 Aug 2025

Anthony

Nice hotel butbwas under renovation when we stayed there

Leisure Family

10/10

Exceptional

02 Aug 2025

Lauren

Great second stay at Oaklands. Had a few wifi issues which caused some disruption for me as i was there for business, but apart from that the experience was everything i needed it to be. Looking forward to the third stay next month.

Business Self

6/10

Pleasant

01 Jun 2025

timothy

Bit disappointed.
Good location, rooms ok but chose time to stay when they had a wedding party and a football club do. This mean't that I had a very noisy night.
Food basic and lacks finesse.
Guinness at bar was awesome though.
Staff were too busy to care about a single traveller under the circumstances.

Self

4/10

Poor

27 May 2025

Michael

Very disappointing stay

Booked a suite for a two night stay to visit family. On arrival we were informed that there were 2 weddings and a football party over the coming weekend.
The patio of the ground floor room was right next to the outdoor wedding marquee. Couldn't sit outside due to noise and people everywhere.
Our room had broken lamp, broken dangerous chair, usb box that doesn't work. And a terribly stained sofa that we didn't want to sit on it
Then at nighttime it was \"party central\" as all the wedding guests were laughing and shouting, as wedding guests do and in and out of rooms.

Friends_and_family Family

10/10

Exceptional

24 May 2025

IAN

This is a charming independent hotel in a convenient location for Norwich centre. As with all hotels of its ilk it does not have the funding provided by the conglomerates but the plus side is its individuality and character. The staff were really good

Business_and_leisure Self

6/10

Pleasant

22 Apr 2025

Dawn

Rooms tired but clean, service in restaurant very slow ….more staff and an update would help massively

Leisure Family

6/10

Pleasant

20 Apr 2025

Dawn

Tired rooms, and restaurant service very slow
Very clean and reception staff and chambermaids were excellent

Leisure

10/10

Exceptional

17 Apr 2025

Sam

Excellent staff very professional

Leisure Partner

10/10

Exceptional

11 Apr 2025

Graham

Very friendly staff they could not do enough to make our stay very pleasant.

8/10

Excellent

11 Apr 2025

Victoria

Perfect

A lovely free upgrade. Suites could have done with some new curtains but apart from that was a lovely surprise. Comfortable, roomie. Perfect location, good parking.

Partner

6/10

Pleasant

30 Mar 2025

Verified traveler

Needs attention & cleaning

Old hotel which needs attention to repairs, modernisation and cleaning. Simple things like wiping skirting boards, cleaning windows & removing cobwebs could be done quickly. Shower dribbled. However food was good.

Friends_and_family Family

10/10

Exceptional

22 Feb 2025

Elsie

Room was spacious and spotlessly clean. Breakfast and dinner was delicious. Customer service from all staff was great. Will definitely be back 👍

10/10

Exceptional

16 Feb 2025

Michelle

Great steak, lovely staff but inconsiderate guests

We couldn't fault the receptionist when we arrived. Absolutely amazing and so friendly. Infact, all staff were friendly and helpful.
The food was faultless and the steak was cooked perfectly (medium/rare).
We stayed in the apartments separate to the hotel. The room was spacious. However, when we arrived back at our apartment late last night, our block stunk of weed and it was all in our apartment. One of the apartments on the bottom floor had been smoking weed and stunk the communal area along with our apartment out. It wasn't appropriate to remain in our accommodation. The staff were amazing and moved us immediately as they came to the apartment block and could smell it before opening the communal door. We were moved into the main hotel, which was really appreciated.
Although this happened, it would not put us off going back again to stay as the staff were apologetic and rectified the issue immediately so we could sleep in a room which was free of \"weed smoke\".

Partner

8/10

Excellent

13 Feb 2025

gary

Friendly and helpful.

Lady on the reception very friendly and helpful. Breakfast substantial, but little choice other than full English, as would have appreciated 'extra's' such as cereals and toast & marmalade. Plenty of parking, but very limited if an event is on, as fills up. Creaky floorboards, but it is an old building!

Self

10/10

Exceptional

07 Feb 2025

Michael

Early Feb mini break

We had a mid-week stay. Hotel staff were very attentive, friendly and efficient. We booked on room & breakfast basis but added evening meals later. The food was very good, well presented and good sized portions.
The room, while a little dated, was clean and had all that we needed comfort wise.

Partner

8/10

Excellent

16 Jan 2025

Matt

Good hotel

8/10

Excellent

15 Dec 2024

Paul

A nice hotel with excellent in room facilities and good food.
Very busy though with events sold through the hotel and a little off the beaten track

Business Self

8/10

Excellent

11 Dec 2024

Matthew

Stayed in the Annex building for two nights.
limited parking outside the building so had to park up at the hotel. Rooms could do with updating a bit. Breakfast was great on both morning and staff were lovely.

Business Self

4/10

Poor

01 Dec 2024

Mark

Booked on the day. Wasn’t informed that there were two functions with music. Arrived to noise and a lot of drunk people. Things settled around 1.30 in the end but there were still constant interruptions during the night. Upon leaving staff didn’t even ask about the stay. Very poor, all round.

Leisure Partner

10/10

Exceptional

26 Nov 2024

James

Best Western Plus Oaklands Hotel great breakfast, friendly staff and walking distance to Norwich ,lots of pubs and restaurants in easy walking distance and its on a bus route if you don t fancy walking .

Leisure Family

10/10

Exceptional

23 Nov 2024

Michael

Stayed over from a party. Everything you would expect.

Leisure Partner

6/10

Pleasant

22 Nov 2024

Stephen

Room 37 in Winter

Arrived good after finding entrance off main road. The reception went well. In the room (no.37) the radiator was making a dripping noice - it was half warm/half cold so I asked reception to ‘bleed’ the radiator. To her credit she tried but didn’t have the correct radiator key.

As a result the dripping went on all night. It was cold outside 0 degrees. So it came on more than usual. I should have requested a room change.

Bar service very good before I went off to bed.

In the morning after a very restless night due to radiator I went for a shower and couldn’t get any hot water out of it. Had to wash with Luke warm water.

Comfortable Bed & Hot Shower is paramount. Sorry but this failed !

Self

8/10

Excellent

10 Nov 2024

Tanya

Staff very friendly and helpful.
Room was very nice ither than radiator was very noisy and it was right next to the bed so was hot

Self

2/10

Poor

27 Oct 2024

Rosemary K

Terrible! Irish travellers and partying went on till 3am. Fighting out side. Loud screaming in the hallways, with very young adults talking about drugs as the run back to their room every 10mins

Partner

6/10

Pleasant

25 Oct 2024

Timothy

Quirky

Half the price of nearby Premier Inn

A bit quirky with a big TV in reception showing an open fire.

Very noisy plumbing was my only main gripe but not the end of the world

Eat across road

Business

10/10

Exceptional

20 Oct 2024

Tony

Excellent stay

Excellent stay, staff were amazing, food was superb, would definitely stay here again and recommend to anyone

Partner

10/10

Exceptional

20 Oct 2024

lynn

Lovely hotel and great sti

Partner

8/10

Excellent

15 Oct 2024

Kim

Lovely hotel,staff were very friendly fabulous breakfast would definitely stay again ☺️

6/10

Pleasant

02 Oct 2024

Paul

I stayed in rm4 and thought the room looked a bit tired and needs some maintenance and decor issues. The shower was cold as well.

Self

8/10

Excellent

16 Sep 2024

Paul

Consistently great

Have stayed before and will again. This is a really good 3 star hotel that is excellent value for money.
The hotel seems to be a very popular wedding venue but if they now have 4 rooms in a house at the bottom of the drive, so if you dont want to be part of the wedding celebration you coukd (hopefully) stay there.
Great breakfast and very helpful staff make this my 'go to' hotel in Norfolk

Self

2/10

Poor

11 Sep 2024

Heather

Time for a renovation

This is the third and final time I will stay. The staff are friendly but the accommodation and cleanliness is a lot to be desired. Every time there is an issue, shower heads, water tempterature. Litter in room, cobwebs, for the price it is a bit expensive for what it is

Business

6/10

Pleasant

09 Sep 2024

Abid

Breakfast

Very limited breakfast option

Business

2/10

Poor

05 Sep 2024

Janice

I arrived at the property when they had lost water but were hopeful that the ussue would be resolved. I booked in and went out for food. When i returned they were still hopeful but offered for me to cancel my booking and refund. I did this, and then they have refused my refund.
My room was scruffy and dated but my brief stop it seemed clean. Whilst the staff were pleasant to me, and I dont blame them for the burst water main, the lack of refund is poor customer service.

Business Self

6/10

Pleasant

18 Aug 2024

richard

Good

Hotel itself was great,receptionist was lovely and friendly,let us borrow an iron with no fuss at all.Breakfast was fantastic,very nice indeed,have to order off a menu,not buffet.I wasnt aware this was a wessing venue,if you are staying in the suites mayne pre check and see if theres a wedding on as marquee is right next to the suites,very noisy till gone midnight,we was made aware but only when signing in.Smoking area was right under our window so couldnt have windows open and it was warm as no air con.Suite itself was nice and big with kettle and sink,tv didnt work at all and couldnt connect it to internet to play netflix or anything.Only stayed 1 night so good overall.

Partner

8/10

Excellent

16 Aug 2024

Linda

Double bed was small especially considering size of room - 1 of us ended up sleeping on the settee. Also noise from kitchen ducting. Staff very good. Breakfast ok but would have been nice to have cereals as well as cooked breakfast not just either or.

Leisure Partner

10/10

Exceptional

09 Aug 2024

Iain

Looking a little tired in places but overall stay was ok

Business

6/10

Pleasant

07 Aug 2024

russell

I had to wait over 45 min for a cooked breakfast very slow and not good

Business

8/10

Excellent

04 Aug 2024

Don

Review aug 24

Food good staff good beds uncomfortable no air con in room just small fan nice surroundings

Partner

6/10

Pleasant

01 Aug 2024

K.MILLWARD

Great Staff, accommodation in need of work

The staff were amazing and very responsive.
Food was excellent and staff happily accommodated a change to the menu without any question.
The Television didn't work on night 1- I couldn't get BBC or ITV/C4, main channels. I raised this the next morning and they sorted it before I returned the 2nd evening.
The shower didn't function and the water pressure to fill the bath was exceptionally poor. I was unable to shower or wash my hair, which I was not happy about. I raised this as I left that morning and again it was sorted that day.
Like I have said, this review is no reflection on the staff's attention, responsiveness or motivation to help. My review is aimed at Best Western for letting a gem of a hotel fall into a poorer state than their standards would normally allow. A refurbishment of bedrooms is in need, including some communal carpet areas.
The new bar and patio area is lovely but the accommodation side of the hotel needs some TLC.

Business

10/10

Exceptional

01 Aug 2024

Callum

I stayed 3 nights. I used Best Western as a base to see not just Norwich, but Norfolk and more. Every morning my breakfast was exceptional. A great choice of menu items and to my joy porridge! (Which is a welcome healthy option). The English breakfast was great too. Friday was probably the best day for breakfast. I was given a really good flatwhite by a very nice hostess/ waitress who clearly took pride in her barista skills. I know a good flatwhite (I’m Australian originally). The room was very clean and well kept. I had a single bed room, with some nice snacks with the coffee and tea (replaced every day btw). It got a bit hot and i did keep the window open, a plugin fan or ceiling fan would be a great addition. I’d definitely stay again.

Leisure Self

6/10

Pleasant

29 Jul 2024

Ken

Disappointing

It was adequate and the check in lady was pretty friendly and attentive but other than that the staff were not particularly friendly and the food in the restaurant was horrible.
The desk was unmanned alot which generally gave a bad customer service.
We had questions and there was nobody there to ask.
We personally wouldn’t use this hotel again.

Partner

6/10

Pleasant

26 Jul 2024

Natalie

Welcoming and friendly staff, the room was a bit dusty, no one has ever looked under the bed, it's a dust horror film.
Bathroom was clean however.

4/10

Poor

24 Jul 2024

James

Possibly the most uncomfortable bed I’ve ever slept in and the rooms furniture is very dated. The shower head was covered in grime and some hairs were left on the side of the bath for the entire weekend.

However, the staff are great and the food also great.

Leisure Partner

2/10

Poor

21 Jul 2024

Graham

Hotel is very tired and in need of a complete overhaul. Appears that hotel priorizes events over being a hotel as 3 separate events were happening during our stay. Room was very basic for a suite. Other members of our party had to change rooms due to state of theirs, and even after changing rooms, the ine they were put in was disgusting. I would not advise staying at this hotel

Leisure Friends

2/10

Poor

20 Jul 2024

P

Terrible experience, we cancelled the booking and left.

Friends_and_family Family

2/10

Poor

16 Jul 2024

Sulimanka

It was so loud from the restaurant we couldn’t get to sleep until after midnight very noisy. Then at 7am next door they had their tv so loud that waked us up

Business Family

10/10

Exceptional

06 Jul 2024

Kirsty

Lovely place only little problem was our room stunk of cooking fat as we were above the kitchen but air freshener was provided when we asked

Partner

10/10

Exceptional

05 Jul 2024

steven

I will go back just for the food!

VERY pleasantly surprised by the standard of the food cooked in front of us by a very enthusiastic young chef. Had the chicken kebab which was superb, and then breakfast was freshly cooked. Eureka, NOT a buffet. Double espresso was quality coffee, and all kitchen staff were a breath of fresh air. BRAVO

Business

10/10

Exceptional

29 Jun 2024

Edwyn

Clean and Tidy

Leisure

8/10

Excellent

22 Jun 2024

Lynn

Fabulous staff, greeted with a smile. All the staff were very helpful and friendly. The rooms were clean and comfortable.

Partner

4/10

Poor

13 Jun 2024

Mr J

Disappointing standard

I was very disappointed to be honest
Firstly although it is mid June the weather was only 9 degrees and the hotel heating was off
Guest comfort should be the number one priority and it obviously isn’t
I had a hospital appointment at 20:00 and was advised to not eat anything prior to this
I got back at about 2 minutes after 9 and when I asked what time food service ended and was told “we just finished service”, any decent property would have made an effort and offered something
It was especially annoying when the kitchen was still serving to one table at 21:30
I could have been offered something
I ended up going to bed after 2 packets of crisps!
In the room the television was ancient
All that was available was a partial free service package
None of the mainstream news channels were available
The most exciting thing I found to watch when I was in bed trying to keep warm was Challenge TV showing 30 year old game shows even that first thing in the morning was providing télé shopping.or Food Network showing annoying American cooking channels
Unacceptable in 2024
Very disappointed 4/10

Business

6/10

Pleasant

07 Jun 2024

Susan

Entrance and stairwells need an overhaul
Was woken early by cars and vans in and out of the car park
No lounge to sit and chill out

Business Self

8/10

Excellent

02 Jun 2024

Beth

Lovely

Overall, comfortable bed, really good size and value. The water pressure in the shower was absolutely awful unfortunately.

Partner

8/10

Excellent

26 May 2024

Lorraine

I loved the fact that the wedding and reception was all in the same place and we didn't have to go outside in the rain at all. Staff were excellent, rooms very comfortable and we dined in the restaurant on Friday night when we arrived and food was good.

Leisure Family

10/10

Exceptional

25 May 2024

Roy

Best Service Ever

What can I say the service was still 5 star even when I got home. Anie & Vicky are just on another level of service.
Thank you so much for my Apple Watch Charger being returned to me!
I know it’s a small thing but it’s how it was dealt with!! Next time in Norwich, that will be the Hotel for sure I will be staying at.
I stay away up to say 100 times a year and by far this has risen to the top!! Thank you

Thank you again Vicky/Anie

Business

8/10

Excellent

24 May 2024

oliver

Food and staff are fantastic

Business Self

4/10

Poor

21 May 2024

Derek

Tired dated and in need of complete refurb

Leisure Partner

8/10

Excellent

14 May 2024

Andy

Good place
Food expensive

Business Self

10/10

Exceptional

10 May 2024

Darren

Great hotel

Staff were really friendly and the food was truly amazing. Keep up the good work

Business Partner

2/10

Poor

06 May 2024

shabba

Okay where do I start we checked in on Saturday the lady who was working wonderfully and helpfully no problems but when it come to the next morning we went for breakfast got told to sit down and the waiter will come the obviously racist lady looked at us walked away and was chatting to colleagues 10 minutes later I had to get up and asked why we not being served and then she came over to serve us given us dirty looks like where scum then we ordered veggie breakfast one of the worst breakfast I have ever tasted in my life if I was a vegan sorry I'd be in hospital now the fried bread tasted of pork the eggs undercooked and cold the sausages burnt everything tasted oily and bacon yet we asked for veggie breakfasts and all we tasted was pork fat and they had the decency to charge £30 for 2 people breakfast discusting also the butter was off as you can see in the picture also my room the door would never fully close as I could just use the handle and walk in

Leisure Friends

8/10

Excellent

28 Apr 2024

Christopher

Nice friendly and efficient check-in, likewise breakfast staff.

Self

10/10

Exceptional

28 Apr 2024

Karen

Staff very friendly, room was lovely and clean. Breakfast was excellent.

Leisure Partner

8/10

Excellent

14 Apr 2024

Amanda

Cold shower

Leisure Partner

8/10

Excellent

04 Apr 2024

Daniel

Great value.

Stayed for a couple of nights. This was pretty good value for money during school holidays so I booked it. First impressions are good with a decent sized car park albeit cars parked where they landed! Reception check in was swift and very friendly. The building itself is in really good condition considering its size. My room was spacious, warm and comfortable with plenty of tea coffee and complimentary biscuits. Food in the bar was very good. Cannot complain about anything and will definitely return again.

Business

6/10

Pleasant

27 Mar 2024

Ruth

Mixed bag

My room was clean, spacious and fine for my purposes. Tea & coffee provided, toiletries, plenty of towels, etc.

There were 2 single mattresses butted up to make a double - but it's a good job it was just me as one of the mattresses was really saggy and uncomfortable.

The wider property is tired and in need of an update which is a shame as I imagine it was very smart in its day.

Staff wise, there wasn't a lot of 'warmth' but it was ok.

Breakfast was a bit disappointing - expected a buffet, but had to order single items off a menu. What I had was nice enough but it felt a bit restrictive.

Ate dinner there one night which was ok - but a bit pricy for what I had. Very nearly ate there the second night until I heard and saw the chef with the kitchen door open(from the car park), sneezing his head off repeatedly with no attempt to cover his mouth - yuck!!!! I got back in my car and went elsewhere. I had heard someone sneezing loudly the night before when I was in the restaurant, so I'm hoping it didn't affect anything I ate that night!

Carpark could also do with remarking as it's big, but a bit random!

Business

10/10

Exceptional

24 Mar 2024

Jeanette

Helpful staff, excellent food, good accommodation

Partner

8/10

Excellent

28 Feb 2024

Andrew

Nice quiet place

Comfortable bed

Business

4/10

Poor

15 Feb 2024

David

Not impressed. Don't usually review but not happy

Checked in gone 6pm. Room (suite) was absolutely freezing. Got reception to check underfloor heating was working. Still not fully warm at 10pm. Went back to my car and slipped on Moss covered path. Reported to staff member but not concerned. Bed average. Woke up at 8am. Room now very hot. NO Teabags. Told reception. Reply was \"OK\". Considering the price not impressed and would not go back. Can't rate food as didn't eat there.

Self

8/10

Excellent

04 Feb 2024

Rob

The staff were all very friendly and helpful, breakfast was very nice, everything thing about the accommodation good enough for me, just the shower was a bit weak, just enough power to get the water out

Leisure Partner

10/10

Exceptional

28 Jan 2024

Matthew

Welcoming staff and good value rooms

Leisure Partner

6/10

Pleasant

27 Jan 2024

Verified traveler

A mixed bag - good value if you get a cheap deal

The hotel is a mixed bag. The room was unloved, from random hairs in the bathroom to old and ineffective windows, to the picture above the bed that was on the wonk!

However, the bed was comfy and the breakfast was good - a well cooked and generous breakfast and helpful and friendly waiting staff.

Partner

8/10

Excellent

14 Jan 2024

Louise

Friendly staff

Friendly staff, but I think the place needs a bit of money and inspiration spent, granted it was was winter so you do not see it in its best light!

Partner

6/10

Pleasant

13 Dec 2023

Trevor

Horrible

Nightmare from the start. Check in went on. Got to room fan wouldn’t turn off in bathroom. Went to see reception woman. And first she was so rude to me. Walking away trying to onsite me. All she said turn it off then lol.. no switch to turn it off.. mantainstance came and said yes it’s broke. Never again for me keep away.

Business

2/10

Poor

16 Nov 2023

Asa

Clucking Awful

Unfortunately I arrived and had to eat at the restaurant, I paid over the odds for 4 chunks of almost grilled (raw) chicken on a flat bread and a hint of salad. I asked for chips too and was told they were extra. (in the end they didnt charge for the chips) outrageous for £17 but i was in a rush as I had an evening appointment, the kitchen wasnt though as I waited 30 mins for the raw food. There was only 1 other table.... look how pink it is - almost clucking. Breakfast was equally disappointing, there are few options if you dont want eggs or red meat. I chose the vegan breakfast even though im not vegan, but it was missing 2 of the items it was supposed to have... i overheard the waiter telling another table they had run out, but nobody bothered to tell me. It was awful. The room itself was tiny... the mattress so soft on one side that if you lay in the centre you are rolled off the bed. There was no way of controlling heat, so it was way too hot (its november) nowhere to put anything so tripping over luggage and clothing trying to do anything other than sleep - which was impossible due to the snoring ape in the next room. On checkout nobody asked how my stay was... just happy to charge me. The wifi network is so open I could see what tunes the kitchen were playing on spotify...I left with a bad stomach, and very dreary eyed feeling like I had some sort of survival experience, not great before a 4 hour drive.

Business

8/10

Excellent

15 Nov 2023

Rob

Comfortable enough

comfortable stay
carpet and various other tired areas but decent overall.
Obviously trying to update and this looks like a very popular wedding venue

Great staff
Stayed away from the food as my colleague also stayed and his experience was not as favorable as mine.....

Business Self

10/10

Exceptional

08 Oct 2023

James

I have stayed here a few times because of the staff and location .The breakfast menu is on the the best i have found anywhere .

Leisure Partner

4/10

Poor

01 Oct 2023

Kurt

Not the best

Small pokey room with a shoe box of a bathroom. Room was not in the hotel itself, more a converted house at the entrance point of the hotel. Floor creaked very loudly, so apologies to the people underneath me. The small car park was ridiculous with no security lighting.

Receptionist was very welcoming.

Not worth £89 !!

Self

10/10

Exceptional

15 Sep 2023

GaneshKumar

Business trip

Comfortable stay.Only issue is no lift and had to carry baggagtgru stairs.

Business

10/10

Exceptional

15 Sep 2023

Michael

Very good stay thank you. Staff were spot on.

6/10

Pleasant

11 Sep 2023

Alan

Annex rooms are poor

On booking I knew I would be in the annex accommodation, I had stayed in this hotel before and I have always found it to be fine and the food is very good. I was advised on check in that the annex was back down the long drive and on the amin road, the annex i thought was actually the hotel suites. I carried my heavy bag back down the drive, and proceeded into the annex block, which I think is a converted house. What is striking in the front of the property is that it really needs tidying up and better lighting provided when approaching the property, there are numerous overgrown bushes around the front area. I proceeded into the property and the stairs were very noisy (I don't think any underlay on the carpet or very thin). I noted that no towels so did not want to go back up the drive and thought I would pick up some when I went to evening meal.
The room itself was shown as a single room, but there was a small double, for the size of the room it would probably be better to have a single bed to give more space in the room. There is also a large mirror in a standing frame blocking the window, a review of the room by the hotel would be good. The bathroom was clean although two empty free shower bottles located in the shower soap dish, so not sure why it was missed.
On returning to the room after evening meal, as I settled I noted that there was a bit of load conversation downstairs, plus cooking which I could smell.
I would stay in the hotel again but not in the annex

Business

8/10

Excellent

11 Sep 2023

Brian

Excellent staff
Room rather dark. 3 events going on on Saturday might made it extremely noisy and uncomfortable to eat a meal.

Friends_and_family Friends

4/10

Poor

17 Aug 2023

Darren

Dirty room and poor service

Room was large and well equipped, however not as clean as it should have been. Cups were dirty and had to be washed prior to use. Balcony was covered in bird droppings. Windows and cills were dirty both inside and out. The service in the restaurant was very poor and waited over 45 mins for the meal and then refill of drink was forgotten. Not even that busy !!

Business

10/10

Exceptional

06 Aug 2023

Jamie

The staff at Oaklands Hotel went above and beyond to ensure that our stay with parents in their 90's went smoothly. Even though it was a busy weekend, with four weddings, they made sure that we had a reserved parking spot, and couldn't be kinder at breakfast, bringing extra cushions to ensure that our parents were comfortable. Would totally recommend!

6/10

Pleasant

06 Aug 2023

Tammy

Nice room, big tv, however tv was on dressing table covering mirror. Only socket available for hairdryer was behind tv and cable not long enough to reach another mirror. Only one bath and hand towel for 2 adults. We stayed friday and Saturday night and there was a function on both nights and music went on till late.

Leisure Partner

8/10

Excellent

31 Jul 2023

Richard

Great friendly staff and good food. Rooms need a bit of updating together with being cleaned properly, body hair still on bath mats and in the bath.

Partner

4/10

Poor

16 Jul 2023

Martin

Tired, stained carpet and bathroom, unclean. Staff did all they could to make our stay welcoming, but property and room poor