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The Maids Head Hotel
Norwich · United Kingdom
Tombland, Norwich, 20View location
9.2/10Excellent1,001 Reviews
Cleanliness9.6/10 9.6
Service9.4/10 9.4
Comfort9.2/10 9.2
Condition9.0/10 9.0
Amenities9.0/10 9.0
See all ratings- Business hotels
- Hotels with charm
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Maids Head Hotel
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and concierge services. This hotel also features a hair salon, wedding services, and a banquet hall.
Grab a bite to eat at WinePress at Wensum, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 84 individually decorated guestrooms, featuring iPads and plasma televisions.
Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Show less
With a stay at The Maids Head Hotel, you'll be centrally located in Norwich, steps from Tombland and Elm Hill. This historic hotel is 0.1 mi (0.1 km) from Norwich Cathedral and 1 mi (1.7 km) from Norwich Castle. Stay in one of 84 guestrooms featuring plasma televisions.
Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk.
This hotel has 6 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 7 days
Professional property host/manager
ECOsmart
Pets allowed
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Guests will receive an email within 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately GBP 20 for adults and GBP 10 for children
- Uncovered self parking fee: GBP 10.00 per night
- Pet fee: GBP 10 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Crib (infant bed) fee: GBP 10.0 per night
- Rollaway bed fee: GBP 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Tombland
0.1 km / 0.1 mi
Elm Hill
0.1 km / 0.1 mi
Norwich Cathedral
0.1 km / 0.1 mi
Hungate Medieval Art
0.2 km / 0.1 mi
Norfolk Broads
0.2 km / 0.1 mi
Magdalen Street
0.2 km / 0.2 mi
Norwich University of the Arts
0.3 km / 0.2 mi
St. Andrew's and Blackfriars' Hall
0.4 km / 0.2 mi
John Jarrold Printing Museum
0.4 km / 0.2 mi
Museum of Norwich at the Bridewell
0.4 km / 0.3 mi
Norwich Playhouse
0.5 km / 0.3 mi
Norwich Puppet Theatre
0.6 km / 0.3 mi
Maddermarket Theatre
0.6 km / 0.4 mi
St Gregory's Church
0.6 km / 0.4 mi
St Helen's Church
0.6 km / 0.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2008
- Total number of rooms: 84
- Number of floors (main building): 4
- Number of floors (annexe)
- Single rooms
- Double rooms: 73
- Junior suites: 9
- Suites: 2
- hotel
- JCB
- MasterCard
- Visa
Show 31 more facilities & services
- Maestro
- Visa Electrón
- City centre
- Airport
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room service
- Laundry service
- Bicycle hire service
- Bellboy service
- Lift access
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant
- Non-smoking area
- Banquet hall
- Conference room
- Meeting room
- Massage
- Hairdressing salon
- Beauty salon
- Breakfast
- Continental breakfast
- À la carte dinner
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Maids Head Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Maids Head Hotel
Double or Twin EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBT.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN EXECUTIVETWIN • EXECUTIVETWN.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Maids Head Hotel
TWIN EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Maids Head Hotel
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Maids Head Hotel
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Maids Head Hotel
JUNIOR SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about The Maids Head Hotel
100
reviews shown
royan
The history and location of the property which couldn’t be beaten. Everything was first class and I have no adverse comments.
Judith
The room was spacious, clean and very comfortable. The staff were helpful and friendly.
The breakfast was great.
The breakfast was great.
Louise
We have a wonderful stay and we couldn't fault anything. Would recommend to anyone. We had the surlington junior suite and it was a very high standard, loved the bathroom with roll top bath. Staff very helpful and breakfast was lovely.
Timothy
A super hotel next to the cathedral with onsite parking. We were uped to to Junior suite with four poster bed, which was enormous. The room and bathroom were very clean and comfortable.
Dinner from the Rosette menu was excellent and the breakfast super as well.
Staff were first class all round.
An ideal location for exploring Norwich city centre, alas we didn't have time to book a ride in the vintage Bentley or borrow one of the bikes, but will return when in Norwich again.
Dinner from the Rosette menu was excellent and the breakfast super as well.
Staff were first class all round.
An ideal location for exploring Norwich city centre, alas we didn't have time to book a ride in the vintage Bentley or borrow one of the bikes, but will return when in Norwich again.
MR Jeffrey K
Excellent location, staff and hotel. Great history and we took advantage of the free tour or the city in a beautiful 1952 Bentley
Linda
Always a lovely place to visit. Staff are so nice and helpful. A small gym or exercise room would be nice
David
A lovely hotel with character situated in the centre of Norwich, a stones throw from the cathedral, Elm Hill and numerous restaurants, pubs and coffee shops.
A bonus is electric car chargers in the car park (£10 overnight plus £5 for charging - good value).
A bonus is electric car chargers in the car park (£10 overnight plus £5 for charging - good value).
Jacintha
Excellent location. Even though the hotel was full on a summer weekend, the staff were very pleasant and helpful. The car parking was very good. Very nice complimentary Bentley experience. A great base for a very enjoyable weekend.
Mark
Great location in Norwich, great parking out the back, centrally located. Good selection for breakfast. Bedroom nicely appointed with nice bathroom.
John
Excellent position, with cathedral, shops, bars and restaurants nearby.
The ride around in the vintage Bentley was excellent.
The room was very comfortable, with excellent air con for the very hot weather.
Restaurant comfortable with good choice.
Staff friendly and helpful, we will return.
The ride around in the vintage Bentley was excellent.
The room was very comfortable, with excellent air con for the very hot weather.
Restaurant comfortable with good choice.
Staff friendly and helpful, we will return.
Barry
When you stay at the Maids Hotel, the one thing that is fixed in your mind is “stairs” unless you can cope with stairs at every turn, this is not the hotel for you. This is because the hotel is a heritage building and it doesn’t lend itself to easy step free access. I had a single room on the 3rd floor to get to it from reception I had to go up a couple of steps and down a corridor to the lift up to 3rd floor, from there I had go up stairs, down stairs multiple times before reaching the room and even in the room I had to go down two stairs to get to the bathroom. The room itself was okay although careworn and cluttered with too much furniture ( 2 armchairs plus a bench seat under the desk) plus the safe was too small, you couldn’t fit an iPad in it. It needs a redesign to bring it up to current comfort standards and some night lights on the stairs down to the bathroom to avoid accidents at night. In contrast, the money seems to have been spent on the public areas which are well designed an a joy to sit in. The staff that interacted with me during my stay were professional, friendly and very helpful. I only used the restaurant for breakfast which was the usual buffet fare but with a Norfolk twist . It was well cooked and tasty. In conclusion it’s a hotel that is resting on its history, location an£ its well trained staff but it needs money spent on bringing its rooms up to 21st century standards of comfort within the constraints of its heritage building.
Mark
Very helpful staff, excellent air conditioning in our room which was well used during the hot weather.
Jane
.
Jonathan
An historic hotel situated close to the cathedral. The public rooms are very well appointed and the staff were helpful. My room on the 4th floor was comfortable, thought the bathroom was rather small. The hotel served an acceptable cooked breakfast.
Sue
Lovely hotel, very clean, staff friendly and welcoming. Our room was spacious and comfortable. The air conditioning and mini fridge were very welcome. Only downside was the position of the room 107) as right outside our window was the extracter fans from the kitchen which were very loud and noisy. As we were at the hotel for a function and didn't go to bed until 11:30 the fans had been turned off by then. Not a problem for us but be aware if you go to bed early. Breakfast was very good, piping hot full English and the usual cereal, fruit, yoghurt, toast etc. A lovely, historic building with lots of character in the middle of Norwich, we thoroughly enjoyed our stay.
Robin
Excellent, upmarket hotel in the centre of the city. Parking was busy and would probably be full by early evening. We chose the hotel because of the parking and had no problems with our large car. Good breakfast but no a la carte choice - i.e. fixed price for the buffet.
Gail
Lovely stay and staff all really lovely. We hope to be back again soon.
Brian
great location and EV charging option
Alan
Always happy staying here. Only complaint would be the shower over the bath. Not powerful enough.
Michelle
Room was fabulous and clean. Staff were helpful. Lack of accessible mirror with good lighting in the bathroom meant putting in contact lenses was impossible. Breakfast was disappointing. When taken to our table one of the saucers had drips of tea all over it and when collecting our food a few of the ‘clean’ plates were not clean. Food was nothing special, no better than Premier inn. To be fair we didn’t order off the separate menu. Attention to detail at breakfast was a bit lacking for a high caliber hotel.
Phillip
Lovely hotel in the charming heart of the city.
The suite was lovely, the breakfast amazing, and the whole vibe in general was just spot on. Highly recommended!
The suite was lovely, the breakfast amazing, and the whole vibe in general was just spot on. Highly recommended!
Jennifer
The breakfast buffet was great! Staff were very helpful whenever I asked for anything. The hotel was in a great location, easy to walk to the City Centre, and historic areas of Norwich. Also enjoyed a drink in the Maids Head Bar, which was a cute little place. We enjoyed our stay - thank you!
David
Room was clean & comfortable and the staff were excellent, very friendly. Right in the heart of Tombland next to the cathedral, restaurants and a short walk to the castle & market.
Breakfast couldn’t be faulted and was plentiful & the hotel had its own private car park.
Definitely recommend.
Breakfast couldn’t be faulted and was plentiful & the hotel had its own private car park.
Definitely recommend.
Mrs Zoe blanks
Great hotel, great location and very clean
Ahmed
Very good breakfast choices. No no need for the car prk
Rachel
A beautiful hotel with extremely warm and friendly staff. One of the best breakfasts too wih delicious vegan sausages and gluten free options.
We will be back!
We will be back!
rick
Two nights at the Maids Head and w came away genuinely impressed — not an easy thing to say about hotels these days.
It's a classy operation. Historic building, beautifully maintained, sitting right in the heart of Norwich, but what really sets it apart is the service. Every single person I encountered — front desk, housekeeping, room service, the restaurant and bar teams — was exceptional. The standard was uniform, which tells you the culture runs deep. Picking out individuals would do the rest of them a disservice.
A standout moment: a complimentary ride in the hotel's Bentley. Entirely unexpected, beautifully judged, and exactly the kind of touch that turns a good stay into one you talk about afterwards.
Rooms have character, food is excellent, location is unbeatable. But it's the feel of the place — that quiet, confident hospitality — that I'll remember. Highly recommended.
It's a classy operation. Historic building, beautifully maintained, sitting right in the heart of Norwich, but what really sets it apart is the service. Every single person I encountered — front desk, housekeeping, room service, the restaurant and bar teams — was exceptional. The standard was uniform, which tells you the culture runs deep. Picking out individuals would do the rest of them a disservice.
A standout moment: a complimentary ride in the hotel's Bentley. Entirely unexpected, beautifully judged, and exactly the kind of touch that turns a good stay into one you talk about afterwards.
Rooms have character, food is excellent, location is unbeatable. But it's the feel of the place — that quiet, confident hospitality — that I'll remember. Highly recommended.
Josephine
They upgraded us to a fabulous suite but it was too big for us and we didn’t like it so they offered us a preferable smaller room with good grace and humour! Everyone was so lovely and helpful. Brilliant to have a private car park right in the middle of town. Didn’t try the restaurant but would definitely stay there again.
bryan
The hotel is located in the centre of Norwich next to the cathedral, everything is in walking distance.
Our suite was located on the top floor via a small spiral staircase, ok for us but anyone with mobility issues would find it difficult.
Bed and bathroom were comfortable with everything that we needed.
The breakfast was varied with a lot to choose from but things were running out towards the end of service one day.
The bar area was nice and service was great.
Overall no complaints.
Our suite was located on the top floor via a small spiral staircase, ok for us but anyone with mobility issues would find it difficult.
Bed and bathroom were comfortable with everything that we needed.
The breakfast was varied with a lot to choose from but things were running out towards the end of service one day.
The bar area was nice and service was great.
Overall no complaints.
Diane
A very good location close to the cathedral and town centre.
Juliette
Breakfast was fine and the staff were very good. All good
David
Pleasant hotel, helpful staff.
Paul
Very impressed by the service, great location with parking.
Julia
Great location. Lovely hotel. Recommend.
Nicola
Beautiful hotel, perfect location, lovely staff.
Alina
Got a complimentary upgrade, which was lovely. Amazing property, clean and well kept. Staff lacking customer service a bit. Huge potential though.
Roger
Loved the ambience of restaurant
Andrew
Overall the hotel was great…unfortunately
Claire
Great location in the centre of Norwich
Charlotte
Charming hotel in a central location. Lovely room (large bathroom!) and great breakfast choice.
Michael
The rooms and hotel were very clean . All the staff were polite and friendly. Didn't have breakfast or use bar. Large carpark and close to everything. Would definitely recommend.
Kirsty
Breakfast is always good - allergies clearly marked with lots of gluten free options.
Room comfortable, great shower, always a good night sleep.
Room comfortable, great shower, always a good night sleep.
Laurence
Room was good, all the staff were very friendly and helpful
Brian
Great central location, very friendly engaging team running the hotel. The building feels a little tired and quirky but that is part of its charm. Overall very good, recommended, but expensive.
Tania
Clean room, nice and quiet as requested. I booked an Executive double, which turned out to be a twin with two singles beds pushed together which I was not expecting, unfortunately this made the bed not all that comfortable as I kept waking in the night feeling slightly wedged in the gap that would form between the two mattress’s ! Therefore I had to try to make myself sleep on one side only, so effectively I had to sleep in a single bed in an executive double room, which I was not overly impressed about. Had I been made aware that this would be the case I would have booked a single room or standard double.
Other than the bed issue, the Hotel itself is absolutely Beautiful and the staff very polite and helpful, I will definitely be back but won’t be paying for an executive room this time (lesson learned)
Other than the bed issue, the Hotel itself is absolutely Beautiful and the staff very polite and helpful, I will definitely be back but won’t be paying for an executive room this time (lesson learned)
lynda
Very quick and friendly check in.
Rachael
Beautiful old hotel in an excellent location for the city centre! We stayed in the Surlingham junior suite and the room was big and so full of character we absolutely loved it! The staff were so friendly and helpful and we would totally recommend staying here!
Richard
room was nice and warm and clean, and very quiet in the evening as well.
John
Eight of us stayed for three nights. The hotel was great:
- Ideally located for visiting central Norwich
- Staff were friendly and helpful
- An old established hotel full of character
- Rooms updated and clean
- Good restaurant and bar
- Ideally located for visiting central Norwich
- Staff were friendly and helpful
- An old established hotel full of character
- Rooms updated and clean
- Good restaurant and bar
Katie
Not applicable
Lisa
Very nice & comfortable, staff were great
Marie
No information on WiFi in room, but it was available.
Staff pleasant and room clean. Hotel a little tired in places.
Breakfast expensive so ate out.
Noisy building work going on, could maybe have offered some sort of compensation, drink or breakfast perhaps.
Also water in room, but unclear if this was complimentary or chargeable.
Excellent location
Staff pleasant and room clean. Hotel a little tired in places.
Breakfast expensive so ate out.
Noisy building work going on, could maybe have offered some sort of compensation, drink or breakfast perhaps.
Also water in room, but unclear if this was complimentary or chargeable.
Excellent location
Chris
Very good, pleasant quiet vibe, good location
Claire
The room was well appointed and very clean with all staff friendly and welcoming
Philip
Very nice hotel, located in a lovely part of Norwich. Hotel was beautiful and the room was excellent.
Alison
Very clean room
Jeffery
Room was smallish but vey well planned: worked well. Charming, helpful staff. Excellent breakfast. And, of course, perfect location for exploring Old Norwich.
Kim
It’s a really lovely hotel in a great location, nice breakfast and nice decor and well maintained rooms.
Brendan
Clean room nice staff great location
Alida
Staff friendly hotel very clean. Unfortunately bed and pillows old and uncomfortable. Water so hot in the shower unable to use. This was a superior dble
Paul
Everything was top drawer. The staff are always so pleasant and helpful. The rooms and hotel in general always immaculate.
Veronica
Lovely hotel in great location, staff very helpful and clean and spacious room.
Connor
Excellent hotel and stay
Alan
First of all great service from all staff, good food and comfortable bed. My middle score reflects my disappointment with the room. I booked a junior suite but felt the room was no more than a large double. Putting a roll top bath in the bedroom does not make it a Junior suite. It was also cold with only a small oil heater provided. This made it an expensive room.
Jane
Room. clean except for top of TV Excellent central situation great place to stay
Sarah
Hotel is beautiful but £150pn room pretty average and very noisy at 2/3am. Bed was comfy but shower was really tricky to turn on and adjust temperature.
Jennifer
Absolutely lovely hotel. Clean, well equipped rooms. Comfortable bed in roomy atmosphere. Staff friendly and helpful. Great location. Easy walk to many things to see.
James
Visually the hotel looks great. But the mattress was rock hard and totally not what I would expect in a hotel in 2026. Every spring could be felt.
Also, in room 226 the noise from the extract and refrigeration equipment was on continuously all night, making it sound like a diesel locomotive was parked outside my room.
Orange juice with breakfast was from concentrate and tasted like wet cardboard.
Left early as didn’t get any sleep on first night
Also, in room 226 the noise from the extract and refrigeration equipment was on continuously all night, making it sound like a diesel locomotive was parked outside my room.
Orange juice with breakfast was from concentrate and tasted like wet cardboard.
Left early as didn’t get any sleep on first night
Dave
Very helpful staff, great breakfast, quiet rooms and a great shower!
Katharine
I recently enjoyed my second stay at Maids Head. I love their junior suites and this time I had the pleasure of Shardlake. A beautiful room at the front of the hotel looking down Tombland and across to the cathedral. It had a huge comfortable bed and a gorgeous roll top bath with complimentary White Company toiletries. There was also a walk-in shower and dual sinks. I do love the bathrooms at Maids Head. They've been very well designed. Another room favourite is the excellent selection of teas, coffees and hot chocolate. It was so lovely to stay somewhere that provided camomile tea. My suite was so calming and cosy. It was a wrench to leave it. Spotlessly clean too with a daily visit from housekeeping. All staff I encountered were so welcoming and friendly. Definitely my favourite place to stay in Norwich.
Steven
Lovely breakfast
Matthew
The rooms were nice and clean and the staff helpful and friendly . I would stay again .
richard
Clean , staff
Adrian
Very clean room, helpful staff, excellent room heating on a very cold january night.
Sue
A very comfortable and pleasant stay in this customer focused and charming Hotel.
Lovely inclusive Breakfast, with lots of choice, cosy room and facilities.
Courteous, friendly, approachable staff, who dealt with my one concern efficiently and respectfully.
I look forward to returning.
Lovely inclusive Breakfast, with lots of choice, cosy room and facilities.
Courteous, friendly, approachable staff, who dealt with my one concern efficiently and respectfully.
I look forward to returning.
Angela
We stayed in Erphingham gate room, nice and clean, large suite, roll top bath in the corner. Staff all polite and friendly, hubby would have liked a bigger TV and no ladies make/up hair styling area . Always a hotel we visit again and again
Sarah
Lovely stay. Let us check out a bit later and popped a birthday card/sweets in for my other half which was nice. Regulars and will be back.
Jason
Fantastic room, great location and great hotel.
David
Nice bedroom and overhead shower!
Lisa
Excellent
Beth
Great room, lovely Christmassy vibes in the hotel
Lesley
Beautiful hotel, full of history in an excellent location next to the cathedral with parking. The staff were friendly and helpful. The room was well appointed and the bed comfortable! Very happy with our stay.
Paul
Staff friendly and polite, room clean.
Coupme of things wernt happy with, no a proper kingsize bed two singles put together so ridge down the middle, wifi cutting in and out. Caution if you want an executive room with a sofa in it as not all have these and you have to tell them tou want this before you go.
Coupme of things wernt happy with, no a proper kingsize bed two singles put together so ridge down the middle, wifi cutting in and out. Caution if you want an executive room with a sofa in it as not all have these and you have to tell them tou want this before you go.
adrian
Everything was perfect.
Maureen
Yes
Liz
Staff were really friendly and polite and very helpful. Lovely place to stay with a lot of history around every corner. Room was perfect.
Vaughan
Given a ‘feature’ room upgrade.
Summar
Great and comfortable stay
April
Room was nice but I found the bed was too hard so didn’t have a great nights sleep.
Shena
Great staff
Paul
Room spotless, great location would definitely stay again.
Diana
Friendly and professional staff.
Executive double room was spacious and decorated well.
Executive double room was spacious and decorated well.
Simon
Lovely stay at the Maids Head, my first time staying there for my annual trip to Norwich. The room was lovely and super clean and cosy. The staff were also super friendly and very helpful
Alexander
Great stay, comfortable and clean, friendly polite staff
Gary
The rosette menu was probably some of the best food ever tasted, the lamb was exceptional!!
Sam
Great hotel for the price. Lovely facilities and location.
Duncan
I stay often in Norwich and there are some really excellent hotel options. I stayed here because of the excellent reviews but it didn’t live up to the hype. The room was reasonable but a bit dated. But worse was the general grubbyness of the room. Net curtains where grey and stained and round the windows was positively dirty.
I’ll stick to the other options in town. Disappointing…
I’ll stick to the other options in town. Disappointing…
David
2 nights room with breakfast. Rooms very tired. Furniture very basic. Mirrors no sensibly located for make up & hairsyling. Lighting dim.
Very good staff and a positive atmosphere.
Very good staff and a positive atmosphere.
Shelley
Stayed for 2 nights lovely hotel, staff are very friendly. The cathedral is across the road and the castle is close by as well
Jules
Great stay in a fabulous hotel. Lovely room - clean and spacious. We didn't eat at the hotel so can't comment on breakfast or dinner.
Location & surroundings
The Maids Head Hotel
Tombland, Norwich, 20, Norwich, United Kingdom
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The Maids Head Hotel
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