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Holiday Inn Express Norwich

Norwich · United Kingdom

Drayton High Road, HellesdonView location

8.0/10Excellent866 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort7.8/107.8
Condition8.0/108.0
Location7.8/107.8
Neighborhood7.2/107.2
Value8.0/108.0
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express Norwich

A modern Norwich airport hotel with a free airport shuttle, complimentary fibre internet, a restaurant and breakfast included. Holiday Inn Express® Norwich hotel is moments from the city centre ring road. A bus into town takes around 20 minutes.

You can get to Norwich International Airport (NWI) in 10 minutes by car. You can also pre-book a free shuttle bus, that leaves every half an hour to the airport. Norwich Station, three miles away, has direct trains to London.

Full access to David Lloyd Leisure Club next door is available for a fee, with in/outdoor tennis courts. Norwich city center, Norwich Castle and Norwich Cathedral are 10 minutes' drive away. You can be piloting a boat on the scenic Norfolk Broads in around half an hour.

With Sweet Briar Industrial Park less than a mile from the hotel and Broadlands Business Park seven miles away, you're well located for local businesses. The hotel's meeting room holds 12 guests which has free Wi-Fi and an LCD projector and screen.

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All day catering can be arranged, and there's ample free parking for everyone. Choose fruit, pastries, bacon, sausages, scrambled egg &beans from the buffet as part of the inclusive Express Start Breakfast.

Pick up a quick bite for lunch in the lounge, or enjoy a hearty dinner from our All Day Dining Menu in the evening. The on-site bar is open late.

With a stay at Holiday Inn Express Norwich by IHG in Norwich, you'll be near the airport, within a 5-minute drive of University of East Anglia and David Lloyd Leisure. This hotel is 0.8 mi (1.3 km) from Hellesdon Hospital and 0.8 mi (1.3 km) from Sweetbriar Marshes.

Stay in one of 78 guestrooms featuring LED televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.

Planning an event in Norwich? This hotel has 269 square feet (25 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

LGBTQIA+ friendly Professional property host/manager ECOsmart Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Self parking fee: GBP 5.00 per night
    • A fee will be charged for use of certain facilities

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Czech

    Lithuanian

    English

    Polish

    Turkish

Nearby attractions

David Lloyd Leisure 0.4 km / 0.3 mi
Hellesdon Hospital 1.2 km / 0.7 mi
Sweetbriar Marshes 1.4 km / 0.9 mi
Anderson's Meadow 2.2 km / 1.4 mi
Catton Park 2.4 km / 1.5 mi
Wensum Park 2.5 km / 1.6 mi
Sewell Barn Theatre 3.5 km / 2.2 mi
Norfolk Broads 3.6 km / 2.2 mi
Magdalen Street 3.7 km / 2.3 mi
John Jarrold Printing Museum 3.7 km / 2.3 mi
The Plantation Garden 3.8 km / 2.3 mi
Inspire Hands-On Science Centre 3.9 km / 2.4 mi
Norwich Arts Centre 3.9 km / 2.4 mi
Norwich Playhouse 3.9 km / 2.4 mi
University of East Anglia 3.9 km / 2.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 78
  • Number of floors (main building): 3
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Secure parking
Show 34 more facilities & services
  • Airport Shuttle
  • Room serviceExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Breakfast room
  • Conference room
  • Meeting room
  • FaxExtra charge
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Hot breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Non-smoking establishmentExtra charge
  • SquashExtra charge
  • GolfExtra charge
  • TennisExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

AI

All Inclusive

Meals and selected drinks/services may be included.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 22 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    DOUBLE Accessible

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 22 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    DOUBLE QUEEN SIZE BED

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 22 m²DBL.QN-1
    DOUBLE QUEEN SIZE BEDPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    DOUBLE QUEEN SIZE BED

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 25 m²TWN.ST
    TWIN STANDARDPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    TWIN STANDARD

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size Bed • 1 Bedroom • 22 m²DBL.H6-QN
    DOUBLE Accessible-Queen Size BedPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    DOUBLE Accessible-Queen Size Bed

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 22 m²ROO.ST
    Room STANDARDPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    Room STANDARD

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Norwich

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express Norwich

8.0
Excellent
866 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
7.8 /10
Condition
8.0 /10
Location
7.8 /10
Neighborhood
7.2 /10
Value
8.0 /10
Amenities
8.2 /10
100 reviews shown
6/10
Pleasant
10 Jul 2026
Julia
Staff extremely pleasant and helpful. Very friendly and courteous.
Room was spacious and had air conditioning which was a welcome addition as we were there during a heatwave! We found the bed very hard and most uncomfortable. The bathroom was clean and with nice toiletries.
I cannot recommend the food. The menu is quite small. The food is poorly prepared. My husband had chilli con carne which was clearly microwaved and quite bland. I had a Caesar salad which I could not eat as it was swimming in so much dressing. I was offered a replacement but it really put me off so I declined.
This is a budget hotel and unfortunately because of the bed and the food I would not stay here again.
Partner
10/10
Exceptional
08 Jul 2026
Alga
Very good Breakfast
Friendly staff at reception. Especially one at kitchen she was really friendly and helpful
Air conditioned room
Very good for price
Friends_and_family Family
10/10
Exceptional
06 Jul 2026
Claire
We stayed here as a family of 4 while visiting the north Norfolk coast for the weekend. We found the accommodation very good and perfect for our needs. Room was very clean and cleverly laid out. Air conditioning was a bonus as it was very warm during our stay. Breakfast was very good too. And parking wasn't badly priced at £5 per night. Would definitely stay again. We only stayed one night, but all the staff we encountered were very pleasant.
Friends_and_family Family
10/10
Exceptional
03 Jul 2026
Ciana
Air conditioning was great during the heatwave, all staff were friendly especially during breakfast which was included.
Partner
8/10
Excellent
26 Jun 2026
Andrea
The air con was down everywhere except ( luckily!!) on our floor.
The hot weather and lack of aircon made the public areas really warm.
All the staff were really excellent!
Friends_and_family Friends
8/10
Excellent
15 Jun 2026
Judith
Would recommend.
10/10
Exceptional
25 May 2026
JONG HOO
It was really nice to stay
2/10
Poor
21 May 2026
Eduard
Beds were uncomfortable and the room was very hot with no air conditioning
Friends_and_family Family
6/10
Pleasant
20 May 2026
Scott
Convenient and cheap, but impossible to cool room even in a very cold May. Staff were very pleasant, breakfast was good, beds were comfortable and shower was reasonable.

Unfortunately you couldn't open the windows and there was no AC, only heating/fan, so despite us going in a cold snap in May the room was far too hot to sleep comfortably, it wasn't helped by having very thick duvets.

Might stop here again in winter but certainly no in summer
8/10
Excellent
18 May 2026
Imelda
Room clean and a good size. Staff who I saw were all helpful and pleasant. Breakfast was varied and good.
Family
8/10
Excellent
17 May 2026
david
Clean room good breakfast
Self
8/10
Excellent
11 May 2026
gill
Good breakfast
Self
10/10
Exceptional
09 May 2026
Sarah
Absolutely no problem with this hotel. Excellent location for us. Clean room, good beds, and plenty of choice for breakfast. Would quite happily stay again.
Partner
10/10
Exceptional
03 May 2026
Steven
The staff was friendly and helpful and the breakfast was excellent.
10/10
Exceptional
01 May 2026
Suman
Very nice and clean. Staff members are very kind and helpful.
Rooms are spacious, clean.
Friends_and_family Family
10/10
Exceptional
18 Apr 2026
Graham
Have stayed in a lot of Holiday Express hotels and have to say this one was the best excellent.
Partner
10/10
Exceptional
11 Apr 2026
EMEL
Overall, it was a nice hotel. The property was generally clean and well maintained. However, we think the bathroom could use some renovation.

The hotel is a bit far from the city centre, but the parking fee was quite reasonable, which was a plus.

The breakfast was slightly below our expectations. Based on the reviews, the hotel was rated as “top rated” which naturally raised our expectations. We honestly couldn’t understand what justified that rating. We’ve had quite a lot of hotel experience across the UK, and I would say this was one of the more average breakfasts we’ve had.

That said, all the staff were friendly, welcoming, and hardworking. I would especially like to mention Valerie and Emily😇 They were absolutely amazing and really made our stay more enjoyable.

Thank you!
Family
6/10
Pleasant
05 Apr 2026
Catarina
Very small hotel parking, which charges £5/night. Much larger car park next doors. We had a very slow check in with the receptionist doubling up as a waiter whilst trying to check us in (????). Room was ok. Toilet very low and leaning to one side. Beds comfortable. Apart from a few kids running up and down the corridor in the evening, the night was very quiet. Breakfast was a buffet, which was nice. This includes a cooked breakfast. Would we stay again? Not sure. We wanted to go to the Norfolk Antiques Fair, so the hotel is not far from the show ground. If you’re looking for a centrally located hotel then this is not the hotel for you.
Partner
8/10
Excellent
31 Mar 2026
Suzanne
Breakfast was good. Plates could be bigger .(dinner plates not fea plates)
Family
10/10
Exceptional
26 Mar 2026
Sue
Great place to stop overnight or for longer stay,lovely and quiet, rooms were spacious and warm with air conditioning if needed. Service was excellent as was the free breakfast next morning 😊

The only disappointment was that you have to pay £5 to park the car overnight☹️
Partner
10/10
Exceptional
23 Mar 2026
Audrey
Very handy for all shops and amenities, food good, staff very friendly room was very clean and bathroom superb.
Sent from Audrey Cutler and Michael Kent
Partner
6/10
Pleasant
22 Mar 2026
Andrew
The hotel and our room were very clean but extremely tired.
Staff were very helpful but I would only rate as average compared to other Holiday Inn Express we have used.
Breakfast was poor with very dry scrambled egg, a coffee machine which refused to make anything that resembled coffee and a toaster which don’t toast!
Partner
4/10
Poor
21 Mar 2026
Ricky
First room had six bright light coming through the bottom of the door I couldn’t get to sleep. Was woken up by loud thumping music coming from sports hall next door. Couldn’t shower for more than 2 mins or the shower would flood. Next room had black mould in the shower, poorly repaired door handles and the toilet rocked feeling like it was going to come off the wall when sat on. Finally the breakfast plates are the size of a bread plate - tiny - so you couldn’t even have a full cooked breakfast from the breakfast buffet cause one of each item didn’t fit on the plate.
Partner
6/10
Pleasant
18 Mar 2026
steven
Breakf
8/10
Excellent
17 Mar 2026
Daniel
Ok
8/10
Excellent
13 Mar 2026
Steve
.didn't appreciate having to pay £5 to park at the hotel
Self
10/10
Exceptional
12 Mar 2026
Gabrielle
Clean room, great staff
8/10
Excellent
07 Mar 2026
James
Perfectly nice all round.
10/10
Exceptional
02 Mar 2026
cyril
nice property on the center of the city
can move to any part of the city very quickly and easily
10/10
Exceptional
22 Feb 2026
Donna
Hotel very clean. Perfect position. Lovely big shower. Staff friendly and happy. Breakfast great. Nothing negative to say at all.
Friends_and_family Friends
10/10
Exceptional
20 Feb 2026
Richard
ive staed in a lot of hotels in Norwich, but this one is by far the best
Self
10/10
Exceptional
18 Feb 2026
John
Very clean room and comfy bed.
Nice breakfast. Also staff were very friendly and helpfull. What more can you want!
Partner
10/10
Exceptional
16 Feb 2026
Dawn
Clean room and hotel staff were lovely and curtious
6/10
Pleasant
14 Feb 2026
Lasse
Standar
10/10
Exceptional
09 Feb 2026
JONG HOO
Great stay
Business
10/10
Exceptional
06 Feb 2026
Kunle
The room was spotless, the staff were very polite and helpful. When we needed more supplies of tea items and an extra mug, they were very helpful. They also honoured my request of ice cubes.
Friends_and_family Family
10/10
Exceptional
10 Jan 2026
Talbot
Decent breakfast sausage & bacon and a wide selection of fruit and cereals. Clean and tidy room.
Business
10/10
Exceptional
05 Jan 2026
David
Nice place to stay
Friends_and_family Family
2/10
Poor
03 Jan 2026
Victoria
The noise at night, thumping, shouting no soundproofing, rock hard bed, air con not working and the worst thing mould in shower and all round the soaking wet windows that you can’t open!
Absolutely disgusting!
Friends_and_family Family
4/10
Poor
31 Dec 2025
David
The room was freezing and slept in our clothes as we were a late arrival and room would not warm up.
Leisure
8/10
Excellent
26 Dec 2025
MARINUS
Nice breakfast staff friendly and helpful
Leisure
10/10
Exceptional
22 Dec 2025
Julie
Nice 2 night stay. Rooms comfortable and clean.
Staff friendly.
Breakfast good with gluten free options. Good location close to bus stop for regular bus service into town.
Partner
8/10
Excellent
19 Dec 2025
Alex
The toilet got stuck & constantly ran, complained to reception but no body came to fix it, kept me awake most of the night. Would of gone back down to reception but was to tired
Business
10/10
Exceptional
19 Dec 2025
Yali
Nice staffs
10/10
Exceptional
13 Dec 2025
Lewis
Comfy beds, breakfast was good, quiet sleep - no noise from outside or inside hotel - would stay again
Friends_and_family Friends
8/10
Excellent
09 Dec 2025
Judy
Staff were lovely. Room and en-suite were clean, good towels, queen bed. Breakfast was fine. This is a budget hotel and was of a good standard. But sadly not great to be woken by a loud voice and booming music at 6am from the spinning class at the private sports club gym club adjoining the building.
Partner
10/10
Exceptional
07 Dec 2025
Sally
Friendly staff, lovely and clean, well lit car park and decent breakfast.
10/10
Exceptional
07 Dec 2025
Robert
Perfect for what I needed
Partner
10/10
Exceptional
01 Dec 2025
Tolulope
Welcoming environment
Leisure Friends
10/10
Exceptional
30 Nov 2025
Jason
Clean and tidy room...

Great all you can eat breakfast
Leisure Partner
10/10
Exceptional
24 Nov 2025
OLUWASEYI
Everything was well put together. The room was nice and neat. Breakfast was great as well. Staff was veey helpful and responsive
Friends_and_family Family
10/10
Exceptional
23 Nov 2025
Mike
Lovely hotel friendly staff great breakfast clean and tidy
Partner
10/10
Exceptional
12 Nov 2025
Mrs Sue
Great value for money……..
Partner
8/10
Excellent
10 Nov 2025
Margaret
Yes the room was clean. The staff freindly. BREAKFAST very good.
The bar was good Apart from no diet coke served or any diet drinks.
Told they had mushroom soup. When the soup it was chicken soup. I hate chicken.
Partner
10/10
Exceptional
10 Nov 2025
Catherine
The best welcome ever - every single member of their staff is friendly, kind and make staying here a pleasure.
Business_and_leisure Family
10/10
Exceptional
02 Nov 2025
Mandy
Nice room, comfy bed
Partner
8/10
Excellent
01 Nov 2025
Adam
Good room and a good property however on the website it advertises “Full access to a David Lloyd Leisure Club next door is available for a fee”.

It turned out that this wasn't being offered to guests due to a pause in their contract with David Lloyd. Whilst this is a temporary pause, this should not be on the Holiday Inn Express website.
Leisure Friends
10/10
Exceptional
29 Oct 2025
Andrew
Staff very helpful, breakfast food very good
Friends_and_family Family
6/10
Pleasant
27 Oct 2025
Susan
Internet slow and unreliable, especially the 'house' network.
Not enough shelving in bathroom, no hooks in bathroom, no drawers in bedroom, bedside tables too small, toilet blocked on last day.
Heating unresponsive to changes made on the controls.
Single quilts very narrow for the beds, no overhang.
No prepared fresh fruit, no fruit knives for unprepared fruit.
Buffet area badly designed, too small, congested.
Many tables seated 4, but often with only 1 or 2 people seated at each, leading to a shortage of tables when busy.
Absence of written information in the room, eg, the option for 'no room service', food menu for evening meals.
Room was clean.
Saw very few staff, but all were polite.
Workmen on the roof directly outside the room window before our check out time.
Am concerned that no one will respond or deal with these comments.
Partner
6/10
Pleasant
25 Oct 2025
Sam
The link between hotels and holiday inn needs improving - i booked a twin for two people, they only got info saying it was for one person, the first two rooms they gave me were double beds. Once that confusion was cleared up it was all fine.
Business
10/10
Exceptional
24 Oct 2025
ANN
Was clean friendly and good breakfasts although would have liked a more varied menu in the evening found it a bit limited. Loved the free parking and convenience to get into town.
10/10
Exceptional
21 Oct 2025
Gerry
Helpful and friendly staff. Nice size room, quiet, comfortable, good wifi reception, little iron and ironing board im room which was useful
Business Self
8/10
Excellent
17 Oct 2025
Andrew
Comfortable enough. Helpful & friendly staff. Room could do with a refurb/update.
Friends_and_family Family
10/10
Exceptional
26 Sep 2025
bijal
Clean
Leisure
8/10
Excellent
25 Sep 2025
Philip

Well designed room

Depends of the individuals choice of food
Partner
10/10
Exceptional
21 Sep 2025
Patrick

Service with more than a smile

The staff were unfailingly friendly and welcoming, going the extra mile to serve our needs. Breakfast was fine too. The room was very clean, no complaints, and very quiet at night. Our only disappointment was in the evening meal, but given the limited facilities at the hotel, it was understandable. That was the only downside of our very peasant stay. Much recommended.
Partner
8/10
Excellent
19 Sep 2025
Wai Ping
Feel good on everything
10/10
Exceptional
13 Sep 2025
Valerie Ann
staff very helpful and efficient.
Partner
10/10
Exceptional
10 Sep 2025
Joel
Recommended. Helpful staff. Clean, quiet and comfortable
Business_and_leisure
10/10
Exceptional
10 Sep 2025
Joel
I've stayed here several times now with my family. Consistently clean, quiet and comfortable. Breakfast is good, providing all the usual options. Staff at reception very helpful. We arrived very late, so 24 hour check-in was welcome.
Business_and_leisure Family
10/10
Exceptional
10 Sep 2025
HELEN
Really nice hotel , very clean and the room was cleaned every day . The only problem was on the last night there was a buzzing outside our room all night , hardly slept at all . Reported to the desk in the morning and said they would look into it . Disappointed that was the response
Leisure
10/10
Exceptional
05 Sep 2025
Verified traveler
Excellent hotel. Extremely helpful staff. Very clean and everything you need. Car parking was a good price at £5 per night. Great breakfast which was free! Much better than hotels I have stayed in where you have to pay extra for exactly the same breakfast.
10/10
Exceptional
05 Sep 2025
Matthew
Great
Business Self
8/10
Excellent
01 Sep 2025
Verified traveler

Great stay, lovely Hotel visit apart from check ….

Only a one night stay whilst passing through travelling to the Coast. Disappointing check-in. The guy didn’t even welcome us, say hello or even offer a smile.Thankfully all the other staff made up for this and can’t fault our overall stay.

Room was a little chilly but we were able to adjust the air conditioning and it soon warmed up. Bed very comfy, quiet room and couldn’t fault the breakfast.
Partner
10/10
Exceptional
22 Aug 2025
Brian

3 night stay

Brilliant 3 night stay. Reception was lovely.
Management really good. Full marks to Don who was very helpful.
Friends_and_family Family
8/10
Excellent
17 Aug 2025
Emily
The bed was ok. Good enough hotel for one night stay. Close to asda. Good parking. Staff helpful with taxis and helpful with gluten free breakfast options
Leisure Family_with_children
10/10
Exceptional
15 Aug 2025
Buddika

Nice hotel

I liked the space, cleanliness and friendliness of the hotel and the people. I forgot my tooth brush and hotel gave me a spare free of charge. Breakfast was good too.
Friends_and_family Family
10/10
Exceptional
13 Aug 2025
Carol
All was clean tidy, good breakfast, nice experience all in all
Leisure Family
10/10
Exceptional
11 Aug 2025
Curtis
We needed somewhere to put our heads for the night and this location was perfect for us.
Breakfast was decent enough and Asda right over the road to grab lunch and snacks for the day.
Also a Maccas in the Asda if needed.
8/10
Excellent
09 Aug 2025
Brian
Great
10/10
Exceptional
05 Aug 2025
Gillian
Great breakfast and close to Asda
Leisure Family_with_children
10/10
Exceptional
03 Aug 2025
Cheryl
Amazing value for money.
10/10
Exceptional
28 Jul 2025
julie
Very clean and very friendly staff
8/10
Excellent
26 Jul 2025
Verified traveler
We had a wonderful stay, great staff and very good breakfast.
Friends_and_family Family
10/10
Exceptional
25 Jul 2025
Susan
Very good overall, staff particularly helpful.and efficient.
Leisure Family
10/10
Exceptional
23 Jul 2025
Jane
Lovely quiet place to lay your head. Despite there being a gym in the same premises.
Leisure Partner
8/10
Excellent
21 Jul 2025
ELAINE
This was our third visit to Norwich and we stayed in Holiday Inn Express again. Great location for us. Service is good as usual. Breakfast had limited choice compared to other Holiday Inns (veggie sausages not great!)
Our room was on the side near to David Lloyd’s which didn’t bother us until they played very loud music at 9am disturbing our sleep! If staying again I will request a room on the other side.
Leisure Partner
8/10
Excellent
20 Jul 2025
Vishal
staff very helpful . Nice location . Great to have a some dine in facility .
10/10
Exceptional
08 Jul 2025
Mandy

Nice stay. Outside let it down

Room nice size & clean.
But from about 6am, we could hear bassy music presuming from the gym next door.

Outside of property was a mess, the bin was over flowing & cigerette buts all over. Not a welcoming sight.

The disabled spot was taken by someone without/not displaying blue badge
Partner
10/10
Exceptional
27 Jun 2025
Lynne
First time people and Manager were brilliant
10/10
Exceptional
20 Jun 2025
Jehan
Extreme helpful front desk stop.
Leisure Family
10/10
Exceptional
19 Jun 2025
Selva
I recently stayed at the Holiday Inn Norwich and had a fantastic experience! The hotel exceeded my expectations in every way. The room was comfortable and clean, the staff were friendly and helpful, and the breakfast was absolutely delicious! The variety of options was great, and everything was freshly prepared. I'd highly recommend this hotel to anyone visiting Norwich. Overall, a great stay with excellent value for money. Absolutely recommend this for short stay\"
Leisure Family_with_children
10/10
Exceptional
10 Jun 2025
Andrew

Good value hotel

All good
2 minor things, no yoghurts at breakfast
and dining room chairs make a horrible noice when people move them ( as I say minor things)
Everything else very good
Nice breakfast plenty of choice
Rooms fine
Location fine
Partner
10/10
Exceptional
05 Jun 2025
Sylvia
Lovely and quiet location. Good for buses into city centre. Comfortable bed and clean.
Friends_and_family Family
8/10
Excellent
31 May 2025
Paula
We stayed for one night. Staff were really nice and attentive. Very clean throughout. Lovely abundant breakfast but I wouldn't recommend the scrambled eggs.
Overall it was a good experience and we will return.
Leisure Family
8/10
Excellent
16 May 2025
Tony
Nothing further to add
Leisure Family
10/10
Exceptional
10 May 2025
Elaine

Short stay

Excellent stay, friendly staff, good breakfast choices, very clean bathroom and room.
Big comfy bed and choice of pillows.
Could do with a safe in the room.
Good location with easy access to local buses to city centre & further afield.
Asada on the doorstep for forgotten essentials & snacks.
Partner
8/10
Excellent
24 Apr 2025
Yo
Comfort bedroom with good condition, will visit again.
Leisure Family
10/10
Exceptional
15 Apr 2025
Andrew
All good, nice staff at reception and at breakfast, room good, breakfast good great choice
Friends_and_family Family
10/10
Exceptional
08 Apr 2025
Jozef
Great value accomodation, really kind staff
Leisure Family_with_children

Location & surroundings

Holiday Inn Express Norwich
Drayton High Road, Hellesdon, Norwich, United Kingdom

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Holiday Inn Express Norwich

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