Name: Namaste Palace Hotel
Address: 131 139 Queens Road, Norwich, NR1 3PN, GB

2/10

Poor

24 Jul 2026

Natasha

😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩

6/10

Pleasant

16 Jul 2026

Philip

Location good. Not a clean hotel. No staff available at all. Rooms had no air conditioning and no table space.

Self

10/10

Exceptional

05 Jul 2026

Claire

It was a nice clean bed was really comfortable too room shower was really clean shower was good work well I would go back again

Family

8/10

Excellent

30 Jun 2026

Eduardo

The greatly positive to this property is location. It is central to all. Bus station, bus stops, walking distance to train station, city center and its proximity to Sainsbury. The pub down the road a great plus with great people. I enjoyed my stay although there was a language barrier at times. My room was not refreshed as anticipated without my reminders to the restaurant staff next door. Accessibility to someone wasn't difficult, communicating is another. The bathroom closest to my room was locked for more than 14 hours until someone from staff unlocked it the next day. The good thing is there were 2 other bathrooms nearby, however I had to do some exploring to find them. I will definitely stay there again. Not a bad find. I had to ask for a fan as the temperatures soared during my stay. No worries, all in the vacation plans.

Self

8/10

Excellent

19 Jun 2026

Colin

This is the second time I've stayed there. The first time was terrible.

2/10

Poor

14 Jun 2026

Sharon

Had to wait a few mins for door to be answered. Even though we’d called ahead to confirm arrival. Difficulty with manage barrier and at first couldn’t find our booking. When he did he literally said the room number, gave us a card and said to go upstairs, no introduction, no guidance. The place seemed dirty straight away and had no feel of a hotel, it was more like a HMO. Our room was tiny, no bathroom (which I take blame for as I didn’t check correctly when I booked), hole in wardrobe, hard floor with no rugs or carpeting, rickety say windows and NO curtain or blind to keep the light out so be prepared to be woken with the rising sun. The linen has hairs on and just one pillow per person, although we did find an extra psi in the wardrobe. A tiny kettle with one teabag was the supposed breakfast I guess as we weren’t offered anything else despite believing it was bed and breakfast.
The were practically made from cardboard and you could every single noise form the next room, music, talking, tv….couldnt believe it.
The shared bathrooms were hideous, dirty, no hand towels in one of them, pee on toilet lids and questionable locks that most guests didn’t bother using.
Why didn’t we complain there and then you ask. Well we would have done if anyone had shown their face or been around.We were literally left to it.
If you want to experience third world accommodation come to the namaste and pay through the nose for it.
Shame on your hotels.com for allowing these places to continue

Partner

10/10

Exceptional

04 Jun 2026

Jane

Central for city,for price of room good value with basics as listed.Regret never ate in Restaraunt that looked authentic but taken menu for a return visit

Self

8/10

Excellent

23 May 2026

James

Good budget option for a short visit if you are ok. My room had no bathroom but the shared facility was clean with an excellent shower.
Car park directly opposite hotel, overnight ticket expires at 0900.

Self

8/10

Excellent

19 May 2026

Hannah

Stay met our expectations- it was a cheap stay for one night and we were expecting basic accommodation. Everything was pretty clean and never had to wait to use a shared bathroom. Someone let us in straight away close to 3pm when we arrived. It's not the most quiet room but that didn't bother me. We mainly stayed here as it was good value and the associated restaurant is one of our favourites as former Norwich locals! Always amazing food and great service. The only issue was that the room was really hot and we got back too late at night to ask if anything could be done to change that- radiator was on full blast. Decent location for walking into town, nearby supermarkets and local spots including The Rose NR1, Ber Street Kitchen, Strangers coffee, and of course Namaste Village. Parking might be more challenging if you drive.

Partner

10/10

Exceptional

29 Apr 2026

Annunziata

I cannot thank Deep enough ( Hotel Manager I believe ) .
He went out of his way & made the time to assist needs & to make sure that my stay was perfect & it was . Best nights sleep I’ve had in ages . Would recommend this establishment & team to everyone I know .
Thank you very much Deep & keep doing what your doing that is working hard and going above and beyond for you customers .
Kind regards A Greco

Self

2/10

Poor

15 Apr 2026

Dominykas

It was a horrible stay for a week. First of all, the walls are incredibly thin—you can hear everything from the next room. One morning, an older lady was watching TV very loudly at 5 a.m., and on another night, there was a drunk couple shouting and making noise all night.

This place doesn’t even deserve to be called a hotel.

Partner

10/10

Exceptional

05 Apr 2026

Bella

Brilliant stay will be back again

Partner

6/10

Pleasant

25 Mar 2026

marion

Above an indian restaurant, so aroma of curry. Couldn't turn heating down. Only 1 towel for 2 people 2 nights. No guest parking. No reception area. But bed comfy, WiFi, and shared bathrooms were clean and a good price.

Partner

8/10

Excellent

27 Feb 2026

Karen

The room was perfect, very clean, very quiet. A perfect place to stay.

Self

2/10

Poor

12 Dec 2025

Yasmine

Poor communication and no transparency on what amenities are present in the room
No actual physical reception
Amenities in room in poor condition
Employee \"receiving\" clients was literally wearing shorts and flip-flops

Business_and_leisure Self

4/10

Poor

15 Nov 2025

Graeme Sharp

Sainsbury just down the road , separate toilet and shower down corridor not good

Business Self

2/10

Poor

11 Sep 2025

Olufemi

Stayed 2 nights. By 2nd day, my body was riddled with bed bug bites.
Terrible experience.

Business Partner

4/10

Poor

11 Sep 2025

John

No reception. Very small room that was advertised as Deluxe. No chair or desk to sit at. Very small shower that was not clean. Banister rail on stairs was loose and ready to come off the wall. Plug in wash basin did not work.
All in all a 1 star hotel and probably the worst one I have ever stayed in.

Self

2/10

Poor

08 Sep 2025

Richard

Shambles

On arrival, we were given a card to let us in to room number eight. We weren’t shown to the room. The hand rail was hanging off the wall on the stairway.
Going into the room there was dust on the lamp. There was no chair in the room and when we pulled the covers back on the bed there was blood on the mattress protector.
We were only given one towel and one hand towel and this was for two people not acceptable
There were cables and aerial leads hanging from underneath the television which was mounted to the wall that is very dangerous
The bathroom there was no handrails and it was dirty and the toilet paper was not toilet paper. There was no sheets of toilet paper. It was just one continuous roll.
And the bathroom mirror wasn’t really attached to the wall properly

Partner

2/10

Poor

22 Jun 2025

Verified traveler

Lovely guy check in but room too noisy, next to main road cannot sleep, be very hot room no air con, single glazed windows so very loud and very bright room as no curtains, shared bathroom although very clean people walk there all night floorboards are loud bathroom is loud so keeps you awake. Not good for light sleepers or a need for quiet or dark.

10/10

Exceptional

11 May 2025

Elaine

Nice clean beds, big carpark across the street, convenient. Friendly staff. Great value . I would stay here again.

6/10

Pleasant

05 May 2025

Ewa

Would recommend

Leisure Family

8/10

Excellent

22 Mar 2025

JOHN

It's great value for the money, having to go to the bathrooms is a drag, especially if you've had a few drinks
The bathrooms are clean
The building well maintained
Think there's 6 parking spaces, first come first served, but as it's a hotel with a restaurant next door, you would be lucky to get one
Overnight parking is across the road, if you can work it all out, parking in Norwich is expensive
Restaurant is only for Vegetarians Vegans

Leisure Self

10/10

Exceptional

20 Mar 2025

Paul

Great value for money and clean would definitely recommend

Business

10/10

Exceptional

20 Mar 2025

Stephanie

Good value and comfortable.

8/10

Excellent

18 Mar 2025

Gordon

Good location at reasonable tariffs

10/10

Exceptional

04 Feb 2025

Allan

Great stay just no parking at the hotel but states their is

Business

8/10

Excellent

17 Dec 2024

Aileen

Good stay and very close to centre. However there's no reception/ service in the morning if you need something at that time because there's no one in the building manning the property.

6/10

Pleasant

06 Dec 2024

Stuart

Very clean and excellent staff
Can here everything when people come in and the last night I was there wind was bad and the window kept banging against it self so only had about an hours sleep

Business

8/10

Excellent

06 Dec 2024

Darren

City centre shopping

Perfectly fine stay for a night, very good location for shopping in the city.

Partner

10/10

Exceptional

24 Nov 2024

Stephen

Water pressure for shower could of been a little better other than that friendly and clean place

Leisure Self

10/10

Exceptional

13 Nov 2024

Stephen

Was good value

Leisure Friends

2/10

Poor

28 Sep 2024

Andrew

Rooms above a Indian restaurant so noisy and windows old shash type with no secondary glazing so road noise all night only got 2 hours sleep

Leisure Partner

4/10

Poor

16 Sep 2024

John

We slept ok but other guests were noisy throughout night

Business Partner

10/10

Exceptional

11 Aug 2024

Tahmina

good and safe stay, lovely workers.

2/10

Poor

29 Jul 2024

Newcode

That hotel should be shut down

Very noisy, room not clean. See picture of mature Condition and insect
Have strong strange smelling along the corridor and in the room.
That place should be shut down

Business

2/10

Poor

24 Jul 2024

Newcode

Poor

Very noisy, room not clean. See picture of mature Condition and insect
Have strong strange smelling along the corridor and in the room.

Business

4/10

Poor

15 Jul 2024

Phoebe

This place is basic but clean and in a good location for the centre of town, but it is on a main road. The staff were very helpful when I was there, but there were bed bugs in the bed which I unfortunately discovered on my first night. They were fully booked for the rest of my stay so I needed to move, but all of that was beyond their control and they were helpful. They told me they had already started to process a full refund without me having to ask, however it is a full week later and I've still heard nothing. I rang them last week and they assured me they had processed the refund, so I waited several more days, but still nothing. Upon speaking to Expedia today they told me that the hotel had never started to process the refund! They are processing it (with a small amount of compensation to cover extra costs incurred) now, but the hotel never even started it and they reassured me several times that they had.

Leisure Self

4/10

Poor

07 Jul 2024

Peter

No toilet or wash basin in the room

Leisure

4/10

Poor

27 Apr 2024

Amporn

To noisy and room not clean bed frame pillow duvet and bed cover need Upgrade

Leisure Partner

2/10

Poor

23 Apr 2024

Gavin

Noisy

Unbelievably noisy, no soundproofing to rooms. Very clean though but not great for a light sleeper. Music very loud downstairs in restaurant can be heard in room. Someone making very loud mobile call on hallway late last night. Location is great for city. Odd check in process. Ear plugs saved the day. Get what you pay for. Would be fine for someone who sleeps through anything and would make it great value for money.

Partner

10/10

Exceptional

14 Apr 2024

Derek

No problems

4/10

Poor

14 Apr 2024

Verified traveler

Very poor

Very poor

Self

8/10

Excellent

31 Mar 2024

Verified traveler

Cozy, cost-effective and clean, nothing more.

Namaste Palace Hotel states three things; it is cozy, cost-effective and clean. It holds up to these and only these very well. As there is a restaurant attached and the walls are quiet thin, you can hear not only other the patrons and the music in the restaurant but the other guests in the rooms next to you. Some notice of when music would stop and start for the day would have been incredibly helpful to allowing me to time when I sleep. The bathroom and shower is communal and kept to a clean standard so that wasn’t an issue at all. The beds are extremely soft so if you aren’t a fan of soft mattresses, you may want to steer clear. As a solo traveller, if you attempt to book a table for yourself in their restaurant through the QR codes in the room - you just can’t.

Overall, my experience was good but some notice about noise levels would have been greatly appreciated.

Self

8/10

Excellent

08 Jan 2024

Tina

Handy for the city centre

Handy for the city centre. Ideal for one night. Great restaurant downstairs.
Traffic noise the only downside and noise from other rooms, as walls thin. I can sleep on a washing line so no problem for me!

Friends_and_family Family

6/10

Pleasant

26 Oct 2023

Verified traveler

2 night stay in family room.

Good location for the city centre and to visit daughter in Uni accommodation. En suite door had a window in it and didn’t close
properly so not practical. Stains on bed and sofa and walls. Bedding looked clean however and towels nice and large and clean. Would be very disappointed if paid full price but as used Tesco vouchers only paid £38 for a two night stay in the family room.

Friends_and_family Family

6/10

Pleasant

22 Sep 2023

Colin

Don't expect luxury

The staff were friendly enough, and kept the room clean. The two bottles of water provided on arrival were much appreciated.

However, having to go down a corridor for toilet and washing facilities would not be to everyone's taste, nor would the location on a main road (though earplugs are provided to block the noise of the traffic).

The venue seems very much like a side project for the restaurant next door. The constraints of working within a listed building mean that the improvements that guests may seek are unlikely to happen.

Unless you're operating to a limited budget - as I was - there are better options available in Norwich.

Self

10/10

Exceptional

08 Sep 2023

Ali

Quite and clean

8/10

Excellent

16 Apr 2023

Ben

Value for money & great restaurant below!

The room was clean and okay but the blinds didn't really block out the light so was a bit irritating in the morning. We had one towel between 2 but I assume this was an oversight and I didn't ask for another so no issue! Cheap, clean and cheerful. ~Traffic was a bit load in the morning but I assume of they put double glazing in it would cost a lot more and we were getting up anyway.. The restaurant was great - lovely food, great staff really enjoyed it.

Friends_and_family Friends

6/10

Pleasant

18 Dec 2022

Anthony

The wall is the room were all marked and dirty. The window left a cold breeze in in the bathroom and the heating would not go above 21 degrees. It was so loud there. You can hear people talking in other rooms. People were knocking my door after 24.00 hours. I just ignored them. The guy who checked me in was really nice. Nice size room. Clean bedding and comfortable bed. Short walk to a supermarket. Check out was not good. Drop box for cards was not secure.

Business Self