Namaste Palace Hotel

8/10

Excellent

27 Feb 2026

Karen

The room was perfect, very clean, very quiet. A perfect place to stay.

Self

2/10

Poor

12 Dec 2025

Yasmine

Poor communication and no transparency on what amenities are present in the room
No actual physical reception
Amenities in room in poor condition
Employee \"receiving\" clients was literally wearing shorts and flip-flops

Business_and_leisure Self

4/10

Poor

15 Nov 2025

Graeme Sharp

Sainsbury just down the road , separate toilet and shower down corridor not good

Business Self

2/10

Poor

11 Sep 2025

Olufemi

Stayed 2 nights. By 2nd day, my body was riddled with bed bug bites.
Terrible experience.

Business Partner

4/10

Poor

11 Sep 2025

John

No reception. Very small room that was advertised as Deluxe. No chair or desk to sit at. Very small shower that was not clean. Banister rail on stairs was loose and ready to come off the wall. Plug in wash basin did not work.
All in all a 1 star hotel and probably the worst one I have ever stayed in.

Self

2/10

Poor

08 Sep 2025

Richard

Shambles

On arrival, we were given a card to let us in to room number eight. We weren’t shown to the room. The hand rail was hanging off the wall on the stairway.
Going into the room there was dust on the lamp. There was no chair in the room and when we pulled the covers back on the bed there was blood on the mattress protector.
We were only given one towel and one hand towel and this was for two people not acceptable
There were cables and aerial leads hanging from underneath the television which was mounted to the wall that is very dangerous
The bathroom there was no handrails and it was dirty and the toilet paper was not toilet paper. There was no sheets of toilet paper. It was just one continuous roll.
And the bathroom mirror wasn’t really attached to the wall properly

Partner

2/10

Poor

22 Jun 2025

Verified traveler

Lovely guy check in but room too noisy, next to main road cannot sleep, be very hot room no air con, single glazed windows so very loud and very bright room as no curtains, shared bathroom although very clean people walk there all night floorboards are loud bathroom is loud so keeps you awake. Not good for light sleepers or a need for quiet or dark.

10/10

Exceptional

11 May 2025

Elaine

Nice clean beds, big carpark across the street, convenient. Friendly staff. Great value . I would stay here again.

6/10

Pleasant

05 May 2025

Ewa

Would recommend

Leisure Family

8/10

Excellent

22 Mar 2025

JOHN

It's great value for the money, having to go to the bathrooms is a drag, especially if you've had a few drinks
The bathrooms are clean
The building well maintained
Think there's 6 parking spaces, first come first served, but as it's a hotel with a restaurant next door, you would be lucky to get one
Overnight parking is across the road, if you can work it all out, parking in Norwich is expensive
Restaurant is only for Vegetarians Vegans

Leisure Self

10/10

Exceptional

20 Mar 2025

Paul

Great value for money and clean would definitely recommend

Business

10/10

Exceptional

20 Mar 2025

Stephanie

Good value and comfortable.

8/10

Excellent

18 Mar 2025

Gordon

Good location at reasonable tariffs

10/10

Exceptional

04 Feb 2025

Allan

Great stay just no parking at the hotel but states their is

Business

8/10

Excellent

17 Dec 2024

Aileen

Good stay and very close to centre. However there's no reception/ service in the morning if you need something at that time because there's no one in the building manning the property.

6/10

Pleasant

06 Dec 2024

Stuart

Very clean and excellent staff
Can here everything when people come in and the last night I was there wind was bad and the window kept banging against it self so only had about an hours sleep

Business

8/10

Excellent

06 Dec 2024

Darren

City centre shopping

Perfectly fine stay for a night, very good location for shopping in the city.

Partner

10/10

Exceptional

24 Nov 2024

Stephen

Water pressure for shower could of been a little better other than that friendly and clean place

Leisure Self

10/10

Exceptional

13 Nov 2024

Stephen

Was good value

Leisure Friends

2/10

Poor

28 Sep 2024

Andrew

Rooms above a Indian restaurant so noisy and windows old shash type with no secondary glazing so road noise all night only got 2 hours sleep

Leisure Partner

4/10

Poor

16 Sep 2024

John

We slept ok but other guests were noisy throughout night

Business Partner

10/10

Exceptional

11 Aug 2024

Tahmina

good and safe stay, lovely workers.

2/10

Poor

29 Jul 2024

Newcode

That hotel should be shut down

Very noisy, room not clean. See picture of mature Condition and insect
Have strong strange smelling along the corridor and in the room.
That place should be shut down

Business

2/10

Poor

24 Jul 2024

Newcode

Poor

Very noisy, room not clean. See picture of mature Condition and insect
Have strong strange smelling along the corridor and in the room.

Business

4/10

Poor

15 Jul 2024

Phoebe

This place is basic but clean and in a good location for the centre of town, but it is on a main road. The staff were very helpful when I was there, but there were bed bugs in the bed which I unfortunately discovered on my first night. They were fully booked for the rest of my stay so I needed to move, but all of that was beyond their control and they were helpful. They told me they had already started to process a full refund without me having to ask, however it is a full week later and I've still heard nothing. I rang them last week and they assured me they had processed the refund, so I waited several more days, but still nothing. Upon speaking to Expedia today they told me that the hotel had never started to process the refund! They are processing it (with a small amount of compensation to cover extra costs incurred) now, but the hotel never even started it and they reassured me several times that they had.

Leisure Self

4/10

Poor

07 Jul 2024

Peter

No toilet or wash basin in the room

Leisure

4/10

Poor

27 Apr 2024

Amporn

To noisy and room not clean bed frame pillow duvet and bed cover need Upgrade

Leisure Partner

2/10

Poor

23 Apr 2024

Gavin

Noisy

Unbelievably noisy, no soundproofing to rooms. Very clean though but not great for a light sleeper. Music very loud downstairs in restaurant can be heard in room. Someone making very loud mobile call on hallway late last night. Location is great for city. Odd check in process. Ear plugs saved the day. Get what you pay for. Would be fine for someone who sleeps through anything and would make it great value for money.

Partner

10/10

Exceptional

14 Apr 2024

Derek

No problems

4/10

Poor

14 Apr 2024

Verified traveler

Very poor

Very poor

Self

8/10

Excellent

31 Mar 2024

Verified traveler

Cozy, cost-effective and clean, nothing more.

Namaste Palace Hotel states three things; it is cozy, cost-effective and clean. It holds up to these and only these very well. As there is a restaurant attached and the walls are quiet thin, you can hear not only other the patrons and the music in the restaurant but the other guests in the rooms next to you. Some notice of when music would stop and start for the day would have been incredibly helpful to allowing me to time when I sleep. The bathroom and shower is communal and kept to a clean standard so that wasn’t an issue at all. The beds are extremely soft so if you aren’t a fan of soft mattresses, you may want to steer clear. As a solo traveller, if you attempt to book a table for yourself in their restaurant through the QR codes in the room - you just can’t.

Overall, my experience was good but some notice about noise levels would have been greatly appreciated.

Self

8/10

Excellent

08 Jan 2024

Tina

Handy for the city centre

Handy for the city centre. Ideal for one night. Great restaurant downstairs.
Traffic noise the only downside and noise from other rooms, as walls thin. I can sleep on a washing line so no problem for me!

Friends_and_family Family

6/10

Pleasant

26 Oct 2023

Verified traveler

2 night stay in family room.

Good location for the city centre and to visit daughter in Uni accommodation. En suite door had a window in it and didn’t close
properly so not practical. Stains on bed and sofa and walls. Bedding looked clean however and towels nice and large and clean. Would be very disappointed if paid full price but as used Tesco vouchers only paid £38 for a two night stay in the family room.

Friends_and_family Family

6/10

Pleasant

22 Sep 2023

Colin

Don't expect luxury

The staff were friendly enough, and kept the room clean. The two bottles of water provided on arrival were much appreciated.

However, having to go down a corridor for toilet and washing facilities would not be to everyone's taste, nor would the location on a main road (though earplugs are provided to block the noise of the traffic).

The venue seems very much like a side project for the restaurant next door. The constraints of working within a listed building mean that the improvements that guests may seek are unlikely to happen.

Unless you're operating to a limited budget - as I was - there are better options available in Norwich.

Self

10/10

Exceptional

08 Sep 2023

Ali

Quite and clean

8/10

Excellent

16 Apr 2023

Ben

Value for money & great restaurant below!

The room was clean and okay but the blinds didn't really block out the light so was a bit irritating in the morning. We had one towel between 2 but I assume this was an oversight and I didn't ask for another so no issue! Cheap, clean and cheerful. ~Traffic was a bit load in the morning but I assume of they put double glazing in it would cost a lot more and we were getting up anyway.. The restaurant was great - lovely food, great staff really enjoyed it.

Friends_and_family Friends

6/10

Pleasant

18 Dec 2022

Anthony

The wall is the room were all marked and dirty. The window left a cold breeze in in the bathroom and the heating would not go above 21 degrees. It was so loud there. You can hear people talking in other rooms. People were knocking my door after 24.00 hours. I just ignored them. The guy who checked me in was really nice. Nice size room. Clean bedding and comfortable bed. Short walk to a supermarket. Check out was not good. Drop box for cards was not secure.

Business Self

6/10

Pleasant

16 Dec 2022

Verified traveler

Not great

I booked one room for one night. The room was quite dirty with a lot of stains on the walls and old furniture but the bedsheets were clean if quite worn. The room was really cold, even after I turned the heating up and it turned off during the night so woke up freezing. The window is single pane so that makes it cold and also quite noisy as it’s on the main road. The shared bathrooms were clean. The TV was meant to have Netflix but that didn’t work. I wouldn’t stay here again. The restaurant downstairs is great though!

2/10

Poor

01 Jun 2022

Shanwen

Have strong strange smelling along the corridor and in the room. No parking. Smashed broken car glasses on the ground around the hotel plus 'my car is equipped with tacking system' notice from a private car nearby the hotel strongly indicate this is not a safe area. Avoid if you can.

Business_and_leisure Family

8/10

Excellent

05 Apr 2022

Joe

Cheap and chearfull

8/10

Excellent

21 Feb 2022

jay

A nice cheap hotel.

A bit like a cross between a youth hostel and a cheap hotel. Shared bathrooms which were very clean, bedroom was OK but light bulb in lamp didn't work and \"OK\" button on remote control didn't work so I couldn't confirm any selections. Staff were very friendly. No reception so you must check in before 10:30pm.

Self

10/10

Exceptional

02 Jan 2022

Talvinder

V friendly staff

Leisure Self

4/10

Poor

09 Aug 2021

Carole

The Poor Namaste Palace Hotel

Room was poor, not even a sink in the room, wall were quite thin, I could hear next door snoring all night and with it been on the road side, the traffic hardly stopped (no double glazing). Heating control was coming off the wall

Partner

6/10

Pleasant

11 Feb 2021

Tommy

Get your moneys worth

I appreciate how cheap it was (£17.50 each for our double room) and so for comfort and room size etc I was really pleased and definitely value for money. Great if you just need to escape for a night etc.

I still would expect at least stainless sheets, even if they were just cheap replacements, and decent customer service.

I wanted a late check out which is £5 per hour and even after discussing it for 10 minutes on the phone I had to explain again to the guy in the hallway before he even let me back in my room. The guy I was staying with was waiting outside on the snow whilst I was explaining that I’m already extended for 2 hours and that I need to get my key card out. He told me it expires at 11 and offered me nothing but to stay in the room while I pack so I’m not stuck out.

He looked overly cautious and was looking at us like criminals and then waiting around for me, before asking me for the money in cash before my 2 hours were up (despite agreeing to pay after).

I won’t be coming back as there’s other cheap one night stays but I’ll be honest in that the shared bathroom facilities are very very nice compared to hotels with shared bathrooms in the area.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2020

N

Awesome place

It was awesome

Partner

10/10

Exceptional

07 Sep 2020

Robert

Our room was en-suite it’s all we needed . Close to city centre . It was cheap to stay compared to other hotels but it was clean , comfortable bed and nice en-suite . Also had a little breakfast left for us . We stayed for 2 nights and would definitely stay again

Partner

10/10

Exceptional

27 Aug 2020

Paul

Namaste EXCELLENCE

The staff were extremely helpful and friendly!!

Partner

10/10

Exceptional

06 Aug 2020

Stephen

Great food and Hotel

With the hotel being a-joined to the restaurant it’s a great way to sample fine Indian vegan/vegetarian cuisine whilst staying in the pleasant city of Norwich.
Centrally located the hotel was easy to find and ideal for exploring the various points of interest.
Despite the restrictions of “lockdown “ we had an excellent 1 night stay all helped by the cleanliness of the room, the excellent food and very friendly and helpful staff

Partner

8/10

Excellent

12 Jan 2020

Mark

Good welcome and service

We were greeted with an excellent service and very welcoming the hotel itself was very good clean and tidy and peaceful, We decided to eat in the hotel which happens to be a Vegan Indian restaurant and we must say it’s some of the best Indian food we have ever had.
So even tho it a little dated we had a fabulous stay and well done to all the staff thank you.

Friends_and_family Family

4/10

Poor

01 Nov 2019

Verified traveler

Poor! Unhelpful! Rude!

I made this booking on behalf of my contractors to stay in - the hotel states that it has a restaurant - when I called to make the payment for my contractors to be able to eat, I was advised that the restaurant was not open on a Monday and as it was an Indian restaurant, I was supposed to be aware of this. In addition to this, there was an admin error with one of the guests staying, he was advised he would not be able to check in and his booking would be cancelled. This was finally resolved after speaking to management at our company, and it still took some convincing to get them to allow him to stay in the room we had booked for him. The overall impression I got from the staff was that they were rude and unwilling to help - It is safe to say we will not be using this hotel again.

Business