Name: Delta Hotels by Marriott Virginia Beach Waterfront
Address: 2800 Shore Drive, Virginia Beach, 23451, US

8/10

Excellent

29 Jul 2026

JOSHUA

Everything was great outside of the parking!!! The hotel was very nice the staff was very welcoming and outside of the parking garage being super tight I highly recommend

8/10

Excellent

25 Jul 2026

SueJean

The elevator was broken and also the pool was COLD so was the beach is what i disliked

10/10

Exceptional

25 Jul 2026

Jennifer

I really enjoyed the restaurant and the beach access. Great value and the rooms are large and comfortable

10/10

Exceptional

24 Jul 2026

Dawn

Staff was great hotel restaurant beach everyone very nice. Elle at desk very nice

2/10

Poor

22 Jul 2026

Nicole

We had ants in the room and had to move to other rooms. The air conditioner was not working . There was a red stain on the floor in one of the rooms. House keeping tried but could not keep up with cleaning all of the rooms. The elevator broke. The ones that worked were slow. The front door broke. The valets for parking were never around.

8/10

Excellent

22 Jul 2026

Lekeisha

Room was clean, staff was helpful. Would come again.

Family_with_children

8/10

Excellent

21 Jul 2026

Kaydian

Stayed in the family suite. I was not able to sleep on the sofa bed. It was extremely uncomfortable. There was no padding on the very thin mattress. Also, no extra blanket was provided. It was a struggle to fit a large vehicle in the small parking space in garage.

Family_with_children

6/10

Pleasant

21 Jul 2026

Robyn

They definitely nickel and dime you but I guess that’s to be expect. The breakfast food was not very good and it’s expensive. I paid extra for a view… of the parking lot and where they power wash the outdoor seating. All day long. Though it was fun watching people not be able to park. The elevators too a day and a life time, lucky we are abled bodied adults and could take the stairs. My favorite though was apparently they only have one key for the pool area, and decided that only after several people complained after an hour it was suppose to open, that the boss had the the only key and had gone home with it. It was also it day off. So someone had to drive to his house to retrieve it. Again. We are able bodied adults so about 10 of us just jumped the fence. Unfortunately not everyone could do that even with help. They finally had a key to open the gate almost three hours after the pool was supposed to be open (this was on a Sunday). What an experience. Overall. It was fine. But don’t expect greatness. Anticipate mediocre.

Partner

6/10

Pleasant

21 Jul 2026

Delisa

Basic hotel with not many amenities, especially for younger kids.

Family_with_children

2/10

Poor

21 Jul 2026

Wafaa

We are regular customers and our stay is always pleasant however this time our phone was stolen from dinning table in outside patio. We asked management to review the cameras unfortunately she was not able to due to no cameras at the patio dining area.
Last location phone was pinned at the restaurant but who ever took it has shut it off. I hate to say this but I am pretty certain it was taken by one of the employees.

Partner

10/10

Exceptional

21 Jul 2026

Laura

Wonderful time on the beach!

Family

8/10

Excellent

20 Jul 2026

Alimuir

Low sink pressure

Family

8/10

Excellent

20 Jul 2026

Danielle

The bathroom shower floor was flighty it looked like splattered paint was on the shower floor had it had sand in it the drain had a very foul smell although everything else appeared to be really clean and spotless. They changed our room immediately. Only one elevator worked and it was also being used by the staff so there was an extremely long wait.
The ground around the pool had a lot of green fungus and the water wasn’t draining properly on the ground around the pool.

Friends_and_family Friends

8/10

Excellent

20 Jul 2026

Wanda

The elevators are slow and some out of service. A lot of wait time. I ended up taking stairs from 5 th floor.

Family

10/10

Exceptional

19 Jul 2026

Angel

Hy

6/10

Pleasant

19 Jul 2026

Leslie

Kids were everywhere! 12 & under just Running up and down the hallway hanging out at the elevator entrance. Even when I came in at 2am in the morning they were screaming and playing in the hallways. For this to be an expensive hotel it displayed none of that. Room nice and spacious bathroom long and weird. Our lights kept flickering in the living and bedroom. Not a good experience and it was my birthday.

Self

10/10

Exceptional

18 Jul 2026

Joy

Awesome stay! Perfect location

Family_with_children

10/10

Exceptional

18 Jul 2026

Rodney

We had an amazing stay at the Delta Hotel! From the moment we arrived, the staff was friendly, welcoming, and eager to help. Due to an issue with our original accommodations, we were pleasantly surprised with an upgraded suite, which made our trip even more special. The room was spacious, spotless, and incredibly comfortable. The hotel was in a great location, making it easy to enjoy everything Virginia Beach had to offer. Overall, the excellent customer service and wonderful accommodations made this a memorable stay. We would definitely stay here again and highly recommend the Delta Hotel to anyone visiting the area!

Partner

6/10

Pleasant

18 Jul 2026

Donald

The hotel has a nice oceanfront location. Our room was clean, but a few maintenance issues need attention, including a loose faucet and a broken toilet paper holder. The room is also a little outdated.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

ernest

Clean rooms and nice staff.

Family_with_children

4/10

Poor

17 Jul 2026

Jocelyn

We had a disappointing experience at Delta, where our room was not clean during both our last visit and this year's stay. Although the staff addressed the issue during our initial visit, the problem recurred. Additionally, we faced issues with the air conditioning not being operational until midnight and a lengthy 10-minute wait for the elevator. The hotel's location is convenient, but improvements are needed in the cleaning services and response times.

Family_with_children

4/10

Poor

16 Jul 2026

Lymaris

.

Family

2/10

Poor

16 Jul 2026

Sade

The a/c in the entire hotel did not work and was not informed that prior to check in. Our room was 79 degrees and continued to get hotter. We were told by manager multiple times the system would be back up and running in a hour. 5 hours later still no ac and no real time line on when it maybe working again. We ended up checking out and having to find another hotel which is a disappointment because who wants to come on vacation and have to find accommodations in the middle of the night. Will definitely not be returning to this hotel.

Family

4/10

Poor

15 Jul 2026

Mary

When I arrive on the property at 2 AM a pipe had busted. They said they was putting us up in a hotel which was across town. It was not a waterfront and it said it was free of charge, but they end up charging me anyway didn’t like the conditions at the hotel it wasn’t it didn’t meet up to my expectation.

8/10

Excellent

15 Jul 2026

Christine

We enjoyed our stay!
No complaints

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Jeremy

the A/C was out for like the first 5 or 6 hours my wife and kids and I watered all hot and uncomfortable

Friends_and_family Family

4/10

Poor

15 Jul 2026

Francis

Well, walked into hotel resort and the Air conditioning was down for the entire resort. 92°. Outside. 80+ inside.
Expedia consistently delivers the worst rooms in the hotels. All hotels.
I don't think the hotels like your clients.

Family_with_children

10/10

Exceptional

14 Jul 2026

Mesha

The room was clean , staff was great the beach view was wonderful and the balcony was very nice .

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Joneisha

Amazing stay! I stayed solo and everything was amazing. Access to beach was easy to find, hotel was very clean, was quiet, nice rooms. I just wish you knew what exact rooms had full view of the beach, but other than that it was a 10/10. Would come back and recommend this!

Self

2/10

Poor

12 Jul 2026

roseanna

Horrible experience overall

Family_with_children

6/10

Pleasant

12 Jul 2026

Niomi

We had epic views from our beachfront balcony. We were there over the Fourth of July and the fireworks on the beach were really fun. Unfortunately, there was a maintenance issue at the hotel over the holiday which left rooms without air conditioning. Our room was in the 80s for a very long time. The staff did the best that they could to mitigate the issue. The hotel was nice, but starting to show some wear and tear.

Family_with_children

2/10

Poor

11 Jul 2026

Jessie

This was such a bad experience I am finding it difficult to document each and everyday what I had to endure. I will never recommend or visit this hotel!

Family_with_children

10/10

Exceptional

10 Jul 2026

Dionne

The view was awesome

Family_with_children

10/10

Exceptional

09 Jul 2026

Constantin

Wonderful!

10/10

Exceptional

09 Jul 2026

Jemez

My family and I just stayed one night, but it was worth it. Property was right on the beach and had plenty of restaurants near bye. Very convenient stay.

Family_with_children

4/10

Poor

07 Jul 2026

Miranda

.

10/10

Exceptional

07 Jul 2026

Anne

Its got it all-- beach access, pool, restaurant!

Family_with_children

6/10

Pleasant

06 Jul 2026

Amy

Since I booked through a 3rd party the rooms I booked where not available although I paid in full 6 months prior to my visit. They were not able to accommodate us for the desired rooms and gave me a discount at check-in however when I checked out they sent me back to Expedia so let's how I get the discount they promised. Otherwise the hotel was nice except pool too small for the size of the facility.

Family_with_children

10/10

Exceptional

06 Jul 2026

Karina

First time was very good nice and clean

Family_with_children

10/10

Exceptional

06 Jul 2026

Stephanie

I went for 4th the July with my kids and we had a wonderful time. The hotel Facilities were very clean, staff was very friendly specially the lady who was receiving people at the lobby with sweets and beverages. The Room was impeccable, very comfortable and clean.

Family_with_children

6/10

Pleasant

04 Jul 2026

Ashley

The room was adequate but there was mold/mildew on the ceiling above the sliding door that ran into the room. They hotel knew because they painted over the issue. That was difficult to sleep through at night as everyone in our room seemed to close up due to the mildew. The room was overall clean, well maintained, the beach view was a joke. It definitely is a stretch because there are apartments in front of the view and a parking lot. In addition the bathroom was not ideal due to the lack of privacy. Awkward rooms for traveling with teenagers or others. Thankfully, the suite had a living space and allowed another area to have privacy to change to some degree. Location was good, parking was expensive. I’m not sure if I would stay here again or not.

Family_with_children

10/10

Exceptional

03 Jul 2026

Karen

Loved it

Family_with_children

2/10

Poor

01 Jul 2026

Jamie

Literally called for room service 3 different times and not one time did we get it. Had to stay in a sandy bed.

Friends_and_family Family

2/10

Poor

30 Jun 2026

parwinder

They have no maintenance staff overnight no housekeeping very poor service. I don’t like to recommend.

Family_with_children

10/10

Exceptional

30 Jun 2026

Kalvin

Room cleaning did a great job and showed a great amount of care in our room

Partner

10/10

Exceptional

30 Jun 2026

Keith

Very nice room, and balcony and view of the water. Very clean

Partner

2/10

Poor

29 Jun 2026

Yneka

Room was dirty
Car

10/10

Exceptional

29 Jun 2026

Bezhan

Very good service clean rooms

Family_with_children

10/10

Exceptional

29 Jun 2026

Corinna

Perfect location

Partner

2/10

Poor

28 Jun 2026

Camecia

Lobby will have you thinking hotel is nice and rooms were maintained, but they weren't. Rooms smelled like pets, and pee. Beds were not made up good. The restaurant service was horrible. We sat for 20mins before being waited on. Carpet in bedrooms need to be cleaned after rooms have been vacated by pets. All rooms did not have walk-in showers. I had 3 rooms with 1 vehicle, I was charged for parking on each room. Overall stay was awful. I will never stay here again the absolute worst!

Family_with_children

6/10

Pleasant

27 Jun 2026

Amanda

The room was worn and smelled musty when we arrived. The partial king bay view that sleeps 4 with a pull out had no sheets for the actual pull out and took multiple attempts to get bedding from the unhelpful staff. The body wash in the shower was empty and there were no wash clothes which also took multiple attempts to obtain. You have to pay 30 dollars per night for parking onsite. It is a pet friendly hotel- smelled like dog poop next to pool cabanas. Parts of the patio deck off pool and tides were filthy.

Beach access was amazing, beach was gorgeous minus many cigarette butts. Tides food was good but pricey, service was mostly good but again depending on what staff you got. Drinks are expensive. The gift shop, sandbar market are nice amenities onsite. This area on the 2nd floor was kept up nice and clean maybe because they hosted conferences for sales teams 3 days during our stay.

Overall we had a great family vacation because the beach was great but would not stay at this hotel again mainly because of cleanliness and unhelpful staff for an expensive price tag on hotel and amenities.

Family_with_children

10/10

Exceptional

26 Jun 2026

Jeffrey J.

Clean. Great location. Quiet. Would stay here again.

Partner

8/10

Excellent

25 Jun 2026

Jimmie Allen

The elevators were sometimes slow because of staff and cleaning, took longer to get to our room. Thank you

Food was excellent in the hotel and room was nice. Breakfast may have been included (continental) given the price of the room.

6/10

Pleasant

22 Jun 2026

Elvia

The pool is so dirty, the staff is not enough, the showers look so old. A couple years ago was amazing hotel & now is juts ok, but the price increase almost 70% up. Pls don’t let it go down is a beautiful place.

Pet

8/10

Excellent

20 Jun 2026

William

This is a very nice hotel with spacious, well-kept suites. The staff is friendly and helpful and the restaurant in the hotel (Tides) is actually very good. There was only one odd quirk. When we arrived in our suite, we found that the bath gel dispenser was completely empty. Although we made three requests to the desk and guest services, and were promised that they would take care of the issue, we were never able to get the soap refilled. We even spoke with two of the cleaning staff directly to no avail. Finally, we went to the front desk and they were able to provide several tiny bars of hand soap that worked just fine. Like I said, quirky, and it seemed like a simple request, but we couldn't get it resolved. We always bring our own shampoo and conditioner, but rely on the hotel to provide hand and bath soap so this was a new one for us. I wouldn't hesitate to stay here again, however, and I like that it was off the beaten path of the \"boardwalk\".

6/10

Pleasant

20 Jun 2026

Laura

Disappointed in Delta Oceanfront Va Beach Its appears nice but has way to many issues for the price.

Pros Jayden valet alwayr greeted us with a smile helpful suggestions

Cons
Outrageous fees 30 to 35 a day to park.
150.00 for a pet fee

Misleading room advertisŕement room did not look like picture. The room was along the back of u shape bldg had a peek view bldg width of ocean from far back overlooking a parking lot. View was off the bedroom can't see ocean from livingroom The hotel is crammed in between condos and you can look into those condos or they can look in on you.
They have very few true oceanfront rooms they must be even more outrageously expensive

Motorcycle noise echos all night long!

Refrigerator had shelves removed you could only sit sodas on the bottom of fridge. Couldn't put manyin this way.

ABSOLUTELY NO oWaterpressure I mean none zero. Difficult to get rinsed off.

Batteries dead in one of the remotes not usable

Toilet tank would not refill had to manually fill the tank and readjust float for it to flush properly everytime.

Door to balcony would not open or shut easily it was difficult and had to use deadbolt to keep it closed.

Phone in livingroom did not work to call front desk only bedroom phone worked

About 6 miles to Boardwalk not many options for eating around the hotel

No designated dog potty place.

We were going to another hotel couldn't check in until 4pm had a pet Delta would not honor late check out. Even though we are Bonvoy mem

Partner

6/10

Pleasant

18 Jun 2026

Chris

We stay here often and have always enjoyed our experiences, which is why this review is difficult to write. Unfortunately, this visit was not up to the standard we've come to expect.

At nearly $500 for one night, I expected the room to be much cleaner than it was. It appeared that only the bare minimum had been done, and the overall cleanliness left a lot to be desired. In the past, our stays have been great, so this was disappointing.

I rarely leave anything less than a positive review because I don't want to hurt a business. My hope is that management sees this as constructive feedback and takes a closer look at the quality of housekeeping. When guests are paying premium rates, the details matter.

As a Marriott Bonvoy member, I genuinely want this property to succeed. However, this experience has us considering other options for our next visit. I hope this was simply an off night and that improvements are made moving forward.

Partner

8/10

Excellent

15 Jun 2026

Erica

The room was very spacious and felt more like an apartment than a hotel room because of how separate the living room was from the bedroom. There was a nice sized balcony facing the beach and condos that we loved as well. We could've stayed in our room the whole time and not done anything else. The breakfast bar had a good selection but was nothing to brag about. I did enjoy having a restaurant in the hotel as well as the Starbucks.

It was 55 degrees during our stay and the heated pool was not working so that was a major downside. The ocean water was warmer than the pool. I liked the direct beach access and it wasn't too crowded. We'd stay here again, but hopefully the heated pool works by then.

Family_with_children

6/10

Pleasant

15 Jun 2026

Roger

Con:
1- Room housekeeping was non-existent (Had to request and poorly done).
2- Way too many (none over 40 Lb your rule) dogs in elevators
3-Entry door was difficult to open/close (reported to staff, not addressed).
4- Parking space width is extremely narrow for any size vehicle !!!!!

Pro:
1- Location is terrific
2- Expedia pricing is competitive
3- Rooms are spacious

Partner

10/10

Exceptional

14 Jun 2026

Corey

Nice hotel

Friends

10/10

Exceptional

11 Jun 2026

Mariana

Clean and friendly staff

Friends

10/10

Exceptional

10 Jun 2026

Angela Anne

The hotel was clean, beautiful and had a great access point to the beach. The pool area was gorgeous as well. We loved all of the amenities. We’d stay here again if we are ever back in Virginia Beach.

Family_with_children

10/10

Exceptional

10 Jun 2026

Shawna

I had my handicap mother with me, and you all honored our request for an accessible room. It was perfect and very close to the elevator...we so appreciate that! The room was clean! The staff was friendly and helpful! The beach view was cool...we had a side partial view, but it was nice!
The restaurant and Starbucks are so convenient!!

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Gregory

I am staying at this hotel for two nights, every week for the next few months due to an ongoing work project. My stay began last week, so now after this week I am two week into my stay and a total of 4 nights.

The hotel is okay, not good, not terrible. The rooms are quite large, I believe every room is a suite, at least everyone I have been in. Even though I have twice requested a room with a king size bed I have only been given rooms with 2 queen beds. The rooms can sleep 6, two each in the two queen beds and then a fold out couch. The rooms also come with a microwave and small refrigerator.

The rooms are comfortable, at least for me. The beds and bedding are nice, clean and comfortable. There are two TVs in each room.

The hotel seems to struggle with anything having to do with customer service. My first stay the lock on the door was broken and necessitated a room change. When I reminded them I had reserved a room with a king bed they apologized and said the new room had a king bed. It did not.

This week the microwave in the room was broken and it took three phone calls and about 8 hours of waiting for that to be replaced. The a/c in the room also wasn't working, but leaving the door open to the outside solved that issue.

I will continue to stay here for the duration of my project ... mostly because it is within walking distance, but I do find it a comfortable place to stay. As long as there are no further maintenance issues.

Self

6/10

Pleasant

08 Jun 2026

James

Could have been cleaner, bathroom floors, elevators. People smoking on balconys

Partner

6/10

Pleasant

07 Jun 2026

Amber

Nice room. Lacked parking, pool service. The elevators were incredibly slow. Not worth the cost.

Partner

8/10

Excellent

07 Jun 2026

Lyntashia

I recently stayed at the Delta Hotels by Marriott Virginia Beach Waterfront Suites and had a wonderful experience. The hotel was clean, modern, and well-maintained, with beautiful views and a relaxing atmosphere. The staff was friendly and helpful throughout my stay, and the rooms were spacious and comfortable.

The beach access and waterfront location were definitely highlights, making it a great place to unwind and enjoy Virginia Beach. Overall, I was very impressed with the property and would gladly stay here again.

My only suggestion for improvement would be the elevator situation. During busy times, the wait for elevators could be quite long, and an update or expansion of the elevator system would greatly enhance the guest experience. Aside from that, everything else was excellent.

I highly recommend this hotel and look forward to returning in the future!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

kimberly

Great vacation spot! The only thing that was a little disappointing was the wait for the buffet which we had booked but everything else was amazing!

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Leigh

Great size rooms and a view and a balcony..win!!!

Friends

10/10

Exceptional

05 Jun 2026

Robert

Great time

Friends

10/10

Exceptional

03 Jun 2026

Thomas

Very clean, beautiful property right on the beach. View of beach from almost every room.

Partner

6/10

Pleasant

01 Jun 2026

Edward

The property was nice enough. Got a good price on a room due to terrible weather Memorial Day weekend that seemed to lead to a ton of cancellations. Room itself was very nice, well laid out, perfect for a family.

Staff was friendly and helpful as well, but seemed like their hands were tied on some operational issues.

Again, terrible weather so it would have been nice is advertised heated pool was functioning. Went to desk to see about purchasing soap and getting quarters for laundry machines (took quarters only) and they were out of both. Service at the restaurant left a lot to be desired and to food was just meh. Also kid of crazy that the two elevator in the main lobby operate on separate call buttons. This leads to guests on every floor calling both cars, leading to longer than necessary wait times. Should be one call panel for both cars.

4/10

Poor

30 May 2026

J

my room was dark and dingy. Very few lights.

Partner

10/10

Exceptional

30 May 2026

Jasmine

Beautiful view!

Family_with_children

8/10

Excellent

28 May 2026

Jeffrey

Pool wasn’t heated

Family_with_children

10/10

Exceptional

27 May 2026

Patricia

Great view

6/10

Pleasant

27 May 2026

Joshua

Not oceanfront, but charging $30 a day for parking...

Self

10/10

Exceptional

25 May 2026

Keanna

We spent the weekend here. We loved the beach view and the peaceful environment. It’s the perfect staycation spot. Can’t wait to return.

Partner

10/10

Exceptional

22 May 2026

Jules

Clean, friendly staff, pool is small but nice, bar is decent.

6/10

Pleasant

19 May 2026

David

The website claimed a \"view.\" There was a \"view,\" of the parking lot and the Atlantic Ocean some 200 to 300 yards away. The front desk clerk informed me that i should have been more attentive and selected \"ocean view.\" Ooops, my bad.
Next time I'll be sure.

Family

10/10

Exceptional

18 May 2026

Tommy

Clean room

Partner

10/10

Exceptional

18 May 2026

Tyrell

Everything was great.

Self

10/10

Exceptional

18 May 2026

Tiera

This place was amazing! My daughter and I stayed for 2 days during spring break. It is a beautiful facility, right on the beach, not too crowded, great drinks/food, and lovely staff! We will be back every chance we get!

Family_with_children

10/10

Exceptional

17 May 2026

Michele

Excellent location right on the beach! Spacious, comfortable room! Balcony with gorgeous waterfront views! Clean bathroom with extra linens and wonderful shower! Will definitely stay here again!!

Family

2/10

Poor

16 May 2026

diamond

Nonthing

10/10

Exceptional

14 May 2026

Cherissa

Clean rooms and location is great!

6/10

Pleasant

12 May 2026

Nichole A

So to be fair this hotel has thw potential to be amazing. Location is right off the water but my rooms view was definitely obscured by a condo property although it was listed as having a \"view\". The property was clean and room was a nice size ..

But trying to get service or communicate concerns was very hard. There's ni way to reach the front desk..even on the in room phones. It would ring and then hang up but when I went downstairs it was niy crowded or busy.

They overcharged me for both valet and self parking on my first day and ive called multiple times trying to reach someone to help me but it would ring..put me in a queue for several minutes and then it would pick up and disconnect the call.

While I was there I asked for my car qnd then waited outside for over 10 minutes without seeing my valet. When I went inside he apologized saying his phone had died so he did not see my request. He hastily went to retrieve my vehicle but 6his was just another frustrating thing to manage.

The mini refrigerator had a plate screwed in that kept you from putting anything inside other than a bottle of water so my leftovers could not be refrigerated..

But outside of that it was a beautiful time away. If someone from corporate or the hotel sees this please reach out so I can resolve this charge

Self

2/10

Poor

11 May 2026

Jacquetta

The room was filthy. Despite the claim of an ocean view, you’d see a parking lot, the backs of people’s houses . There were also numerous flying bugs on the balcony. To make matters worse, I had to switch rooms three times for various reasons, and each time was equally unpleasant. I asked for a full refund without any support from management to ensure that I was treated fairly definitely won’t be returning back to this establishment.

Family

6/10

Pleasant

11 May 2026

Denise

Ah, the Delta Marriott. Reliable in all the ways you’d expect — until it isn’t.

Let’s start with the billing adventure. I was told only a $150 deposit would be charged to my card. Simple enough, right? Except I was also staring at an $820 charge for three nights I had already paid for. When I brought this up, the front desk assured me everything was fine. Plot twist: it was not fine. It took one genuinely determined young woman to actually dig in and find the issue. She deserves a raise. The others deserve a refresher course.

Then there were the outlets. All of the bedroom outlets were completely dead on arrival — great news if you enjoy living off the grid, less great if you need to charge literally anything. Engineering came up, took one look at the situation, and explained that fixing it would require disassembling the headboard and the TV frame. We all smiled, nodded, and mutually agreed that wasn’t happening. Something tells me I was not the first guest to report this, nor will I be the last.

The hotel itself is clean and perfectly typical — no complaints there. But between the phantom charges and the decorative outlets, this stay had some personality.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Kenneth

Thank you

Family

10/10

Exceptional

09 May 2026

Tanya

Great location with views everywhere. Onsite restaurant was good and convenient.

Self

10/10

Exceptional

03 May 2026

Randy L.

It was very comfortable for our stay!

10/10

Exceptional

30 Apr 2026

Gretchen

Clean and very spacious room. Beach view with sunset especially, and great amenities.

Self

10/10

Exceptional

29 Apr 2026

Stefanie

There was a slight mixup with our reservation, but Kennedy and Patrick did everything they could to make it right. Very friendly and helpful and knowledgeable.

Family

8/10

Excellent

29 Apr 2026

Christopher

Everything was good besides our toilet was act right

Partner

6/10

Pleasant

28 Apr 2026

Jeremy

Expedia should make clear that the hotel will insist on a significant extra payment at check-in as deposit for incidentals. This affected our budget.

I've never before been at a hotel where it's so difficult to get the room cleaned. Had to ask multiple times before ours was.

The hotel's knowledge about whether their so-called accessible rooms had walk-in showers was poor. Their systems obviously did not have accurate information and my wife and I ended up in 3 different rooms in 24 hours while this was resolved.

Beware the addition of an extra charge for parking! I only noticed because I checked the bill and pointed out we did not have a car.

Not a hotel I would return to.

Family

10/10

Exceptional

28 Apr 2026

Kendala

Everything is always so nice. The staff is always so friendly and supportive. The views are just the cherry on top!

Partner

10/10

Exceptional

26 Apr 2026

Clayton

Loved how the rooms were. Everybody was super nice.

Friends

2/10

Poor

26 Apr 2026

Heather

I would never use Hotels.com again. Total rip off. We booked our stay in March 2026 and were suppose to be able to add insurance to our purchase until Sunday right after booking and when we went back in the Friday prior to add, it would not allow us. We ended up having to cancel our trip and they told us they would refund if the hotel said yes, I called the hotel, especially being a Member and they said they would refund us given our situation if hotels.com reached out. Hotels.com said they did reach out to the hotel and then came back with NO refund. Someone else said they don't even warrant their insurance anyways. Never again.

10/10

Exceptional

23 Apr 2026

Ausra

Love the staff, location and restaurant.

Self