Italy
, Lucca 
Debbie
Overall I would rate this a 3.5 stars as the only let down was I had to wait until a cleaner exited the property in order to be able to get in. He personally was very helpful despite not being fluent in English. There was no one at check in (I arrived at 15:05) or check out (10:00 pronto) which was very strange. No message received beforehand with any access codes to enter the building - all I had was an envelope with my name directing me to the allocated room. When I checked out the following morning, again there was no one at the desk so I can only hope the key and my note were received safely.
The positives however far outweigh the above negative. Location - excellent! The room and overall cleanliness - superb! I was unable to enjoy the balcony as my room was facing the main road and next to a very busy bar. The ear foams provided next to the bed suddenly made sense and were a lifesaver during the night.
Will I return to this hotel if I were ever to visit Lucca again? Absolutely, but I do hope I get to see someone at check in and check out!
The positives however far outweigh the above negative. Location - excellent! The room and overall cleanliness - superb! I was unable to enjoy the balcony as my room was facing the main road and next to a very busy bar. The ear foams provided next to the bed suddenly made sense and were a lifesaver during the night.
Will I return to this hotel if I were ever to visit Lucca again? Absolutely, but I do hope I get to see someone at check in and check out!
