Name: Zadun, A Ritz-Carlton Reserve
Address: Fraccion Hotelera Subdelegacion De La Playita Puer, San Jose Del Cabo, 23403, MX

10/10

Exceptional

12 Jul 2026

Constance

Beautiful resort. Quiet atmosphere. Gorgeous views of the beach from our room. Restaurants were amazing.

Family

10/10

Exceptional

06 Jul 2026

Chris

The room (incredible), amenities (delightful), and service (impeccable) were all what we expected from a Ritz Carlton property!!

Partner

10/10

Exceptional

05 Jul 2026

Richard

Amazing service all around. Staff was very helpful and made the stay a worthwhile.

4/10

Poor

20 Jun 2026

Douglas

The pool at the room (pool pump) did not work, the door to the room would not lock,the food was fantastic but the drinks were small and watered down ($25.00), not the standard you would expect for a Ritz-Carlton.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Mark

👍

Partner

10/10

Exceptional

24 Apr 2026

Richard

Zadun is a beautiful luxury resort, and the staff were outstanding. It’s designed for privacy, and the rooms were spacious and very comfortable. We loved our dinner at HUMO, breakfasts at El Barrio.
If you want to be spoiled come here.

Partner

10/10

Exceptional

30 Mar 2026

Anyika

Wonderful spaces to unwind with privacy.

10/10

Exceptional

17 Feb 2026

Greg

The resort was fantastic . The staff was even better . I would recommend this to anyone looking to relax in Cabo .

Partner

10/10

Exceptional

16 Feb 2026

Sébastien

Amazing

10/10

Exceptional

20 Jan 2026

Christopher Ryan

The room was amazing. The resort was beautiful and the service was excellent. Andres and Carlos were very attentive and helpful with everything we needed.

Leisure Family

10/10

Exceptional

15 Jan 2026

David

(5.5 out of 5 if that were possible)

An absolutely exceptional stay. The staff were lighthearted, genuinely friendly, and incredibly attentive to every detail. The architecture and layout of the hotel are stunning, with a design that constantly makes you feel as though you’re in a private, secluded retreat.

The spa is, without question, the most incredible spa I’ve ever experienced, paired with consistently outstanding service throughout the property. The constant concierge presence made everything effortless.

The beaches are beautiful and very private, with striking rock formations that make the setting feel truly special. There are also thoughtful, memorable details throughout the experience—some of my favorites were delightful surprises I won’t spoil here.

Simply put, this hotel sets a new standard. Truly unforgettable.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Loren

The room is amazing; staff go above and beyond and amenities are terrific!

6/10

Pleasant

26 Dec 2025

Michail

Staff is really great!

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Oksana

Excellent upscale resort

Partner

10/10

Exceptional

03 Nov 2025

Elizabeth M

Excellent room and facilities. The grounds are beautiful. Service is excellent. And only 25 min from the airport, in San Jose Del Cabo. We had a wonderful few days away as a couple. I liked it better than Cabo. Be aware, the spa is amazing but very pricey- as in for 90 min couples massage was nearly 50% higher in price than in the states. That said, the spa was beautiful and the service amazing- just expect to pay more

Partner

10/10

Exceptional

28 Oct 2025

Deacon

Amazing!

10/10

Exceptional

18 Oct 2025

FRAYSIS

Peaceful

10/10

Exceptional

14 Oct 2025

Sara

From the pickup in the private car at the airport to the surprise vow renewal, planned by the F&B staff, Zadun was a 500 out of 10!
Carlos, Edgar, Crystian, and about 10 other amazing staff made our stay in Residence 14(with 3 other couples as our guests for a week) unforgettable. Only property will we use in Mexico

Business_and_leisure Friends

10/10

Exceptional

20 Sep 2025

SORUSH

Highly recommended

Leisure Partner

10/10

Exceptional

31 Aug 2025

Jacqueline

Best time ever!

From the beginning, it was absolutely amazing. I chose to get an airport transportation through the hotel. Everything was seamless and as described. I was picked up in the suburban and dropped off in a navigator. Both trucks were pristine and very clean. Both drivers were very friendly and informative, and answered all the questions that I had. Once at the hotel, I was greeted and lead to check in by my daytime Tosoani/butler Guillermo, at check in someone was waiting there to make a drink of my preference and then I checked in. Everyone was so friendly and happy to see you there. I was then hand-delivered to spa staff whom presented me with a gift certificate for 2 hours of hydrotherapy. After that, I was escorted to my room by golf cart and once there I was shown around the entire room and shown how everything works. Everything was explained in detail and perfectly. My nighttime Tosoani, Diego introduced himself and made himself available to me throughout the night if I needed anything. Both Tosoani's communicate by text message, which makes everything very simple and easy. They set me up with dinner, reservations, a private dinner on the beach, and also suggested their recommendations for excursions off the resort grounds. As a solo traveler, I felt very taken care of and very safe the entire time. The entire staff made me feel seen and important. I went during off-season (Aug), so there weren't a lot of guest there, which was perfect. I'd definitely go back again.

Self

10/10

Exceptional

26 Aug 2025

Jennifer

Excellent stay. Beautiful room, beautiful property, attentive staff. Gorgeous spa. Golf next door. Great car service. Short distance away is Acre and Flora Farms for great farm to table food. Well worth the cost.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Candice

Lovely and quiet

My day was very nice. Everyone was really helpful. My butlers Mario and Rodrigo took very good care of me. It was a very large resort and everything seemed pretty new. The room smelled really good when you walked in it was very spacious and comfortable. The only downside was, it was not all inclusive, and there were a lot of things that you had to pay extra for but the peace and quiet was worth all the money.

Self

10/10

Exceptional

18 Aug 2025

Rohit

Nice location for quiet getaway

Leisure Partner

10/10

Exceptional

16 Aug 2025

Steve

Amazing Zadun🔥

Their attention to detail and amazing RESERVE met our 47th anniversary EXPECTATIONS PLUS💘😎

Partner

10/10

Exceptional

10 Aug 2025

Vanessa

The food options were great, bought food to the room for convenience. The ambiance, the crew, the entire experience was amazing. Very relaxing and beautiful views of the ocean.

Business_and_leisure Self

10/10

Exceptional

29 Jul 2025

Prakiti

Wonderful resort

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Theresa

All the staff we interacted with was amazing!

Leisure Family

2/10

Poor

20 Jul 2025

Fay

Beautiful Property, Terrible Service – Not Worth the Price

Unfortunately, our stay at the Ritz-Carlton Cabo was far from five-star. From the moment we arrived, service was slow, disorganized, and inconsistent. It took over 30 minutes to get help at the pool, and nearly an hour to place drink and food orders — and this happened more than once. Despite having a “butler,” we constantly had to ask for basic service.

Loud neighbors went unchecked for hours, and when it rained briefly, the pool and restaurant shut down with no effort to assist guests — no umbrellas, no carts, no communication. Worst of all, part of the ceiling collapsed in our bathroom while my daughter was inside. The response was slow, impersonal, and careless. No one followed up to check on her. When I brought it up at checkout, the manager just blamed the butler and apologized — no resolution, no gesture of accountability.

The property is beautiful and the food was good, but the service and management were a major letdown. Mauricio at the bar was the only standout. We won’t be returning and do not recommend wasting your money here.

Leisure Family

10/10

Exceptional

16 Jul 2025

Andrew

The grounds and services were amazing! The stuff was very attentive and helpful! We had a relaxed and wonderful time!

10/10

Exceptional

06 Jul 2025

Jakub

Amazing ambience, remarkable setting and amazing staff make this hotel stand out.

Leisure Family

10/10

Exceptional

03 Jul 2025

Madelaine

Beautiful property, second time staying. Elite service. Very clean and delicious dining options.

Leisure Family

8/10

Excellent

03 Jul 2025

jaime

Beautiful Place for Couples NOT kids or Fun friendly.
No access to Beach and of course no Beach activities
too bad for à Ritz than I used to have all around our family available.

Leisure Family

10/10

Exceptional

22 Jun 2025

Arthur

The staff was second to none.

10/10

Exceptional

12 Jun 2025

Janet

The best resort experience in every possible way. The rooms are lovely, the grounds are pretty, the pools are relaxing, and the food is top shelf (every single meal was a standout). But what really makes Zadún shine is the service. Everyone is beyond pleasant, cheerful, helpful, accommodating and caring. They do go out of their way to make any special celebrations noteworthy. I cannot say enough, or find enough properly effusive adjectives, to give the staff and resulting atmosphere due credit. It is not possible to overstate how much we enjoyed our trip.

Leisure Family

10/10

Exceptional

30 Apr 2025

john

Amazeballs

Leisure Partner

10/10

Exceptional

11 Apr 2025

Richa

Excellent

10/10

Exceptional

20 Mar 2025

Florence

Service was better than excellent and beautiful property

Business_and_leisure Family

10/10

Exceptional

15 Mar 2025

Marcus

Everything was great. One of the best resorts in the world.

Leisure Family

10/10

Exceptional

23 Feb 2025

Michele

Loved it

10/10

Exceptional

30 Jan 2025

David

Amazing resort with wonderful staff

Leisure Partner

10/10

Exceptional

13 Jan 2025

michael d

I am very picky and do lots of planning before choosing. Ritz surpassed our expectations and we will for sure come back. The staff was incredible and our butlers were top notch. The staff was great with my child’s allergies and made us feel very welcome. The gym was also really nice with lots of great machines and free weights. We will return for sure!

Leisure Family_with_children

10/10

Exceptional

07 Jan 2025

Rupert

Absolutely phenomenal property and service

Business_and_leisure Partner

10/10

Exceptional

22 Dec 2024

Elizabeth

Beautiful property and very quiet. Family friendly but not really a great pace to bring a 3 year old.

10/10

Exceptional

15 Dec 2024

Jacob

Fantastic stay

10/10

Exceptional

01 Dec 2024

Christopher

Zadun is a beautiful location with amazing landscaping and views and well trained, kind and professional staff. I and my kids were called by our name in every staff encounter. The beach has huge waves creating a spectacular booming crash on the shore, but that also makes it very dangerous for kids. There are amazing pools kept at a perfect temperature instead. The spa has excellent facilities if you book a treatment and programs for very light yoga and meditation that are mostly complimentary. Food is top notch and top priced. The wine list was not reasonable price for the selection, so I had cocktails top priced as well, but discouraged over drinking (at least for me) and were delicious. The best amenities for me, however, were the ambassadors program for the kids and our tosanari. My kids were spoiled by Zadun and treated as respectfully as I was treated at all times. My kids' special requests were always accommodated. My son got a few bug bites from playing in the sand and when I asked for advice about them, I was surprised to find a medication for him in the room with a handwritten note wishing him a speedy recovery from the bite accompanied by a paint set and activity pad. On this note I would say to adults only travellers who don't like kids, there are rooms with privacy, plunge pools and a responsive room service team where you can relax in peace. Zadun is a great choice for your next luxury vacation that I strongly recommend.

Leisure Family

10/10

Exceptional

03 Oct 2024

Tracy

Uniquely beautiful property. Food was very expensive but very good. They made accommodation for my mobility scooter but I wouldn’t say that the resort is set up for/conducive for a disabled person. That area could use some updating.

Leisure

10/10

Exceptional

20 Aug 2024

Allison

The rooms are unique and incredible with private luxury. Service is top notch and amazing. Food is delicious but so expensive and way over priced to be honest. The only complaints were that we wish the pools were a tad cooler, felt like swimming in bath water, and that the adults only pool was larger.

Business_and_leisure Partner

10/10

Exceptional

19 Aug 2024

Marianne

Paradise with the highest level of service.

This resort is amazing. The rooms, the facilities and the incredible service.

Zadun has a special option for kosher guests and the food and service was amazing.
The spa experience was breathtaking .
Wonderful experience and hope to return.

Partner

10/10

Exceptional

19 Aug 2024

Theresa

Amazing property with fantastic staff. Such a beautiful place to stay.

Leisure Partner

10/10

Exceptional

16 Aug 2024

Tony

.

Leisure Partner

10/10

Exceptional

10 Aug 2024

Andrew

Zadun is a tranquil setting, meticulously cared for, and beautifully designed. The team is extremely thoughtful and delivers the highest level of hospitality. The restaurants, pools, and spa are a delight. I would highly recommend it to families or individuals looking for a relaxing getaway.

Leisure Family_with_children

10/10

Exceptional

08 Aug 2024

Charles

This is HEAVEN ON EARTH and I mean it - the customer service and attention to detail are out of this world!

Leisure

10/10

Exceptional

08 Aug 2024

Charlie

The Zadun Ritz Carleton is an extremely elegant and secluded property with top notch service and excellent food. The grounds are amazing and the dining options don't disapoint.
If privacy and peace are important to you I can't imagine finding a more ideal hotel. The tradeoff to this is that you are removed from the town and you will need transportation if you want to do anything off property.

Leisure Partner

10/10

Exceptional

29 Jul 2024

Zachary

Beautiful resort

10/10

Exceptional

26 Jul 2024

Cheryl

Everything was amazing

Leisure Family_with_children

10/10

Exceptional

08 Jul 2024

Bassam

One of the very best hotels in Cabo. From the grounds to the pools to the food to the service, everything was perfect.

Leisure Partner

10/10

Exceptional

08 Jul 2024

Bassam

This was our third time back at Zadun and it’s absolutely amazing. The grounds are stunning, the service is above and beyond, and the rooms are the best you will find in Cabo. We are counting down the days until we come back.

Leisure Partner

10/10

Exceptional

06 Jun 2024

Adam Christopher

Great!

Leisure Self

10/10

Exceptional

24 May 2024

Kristin

Great stay

Fabulous stay. By far the most beautiful hotel room I’ve had the pleasure of staying in. Food and beverage at all locations was excellent. Staff was attentive. Won’t disappoint!

Partner

10/10

Exceptional

05 May 2024

Ronald

Jorge and Miguel provided my wife with and I with an amazing service, highly recommended

Leisure Partner

10/10

Exceptional

13 Apr 2024

Verified traveler

Excellent throughout and wonderful food.

Partner

10/10

Exceptional

04 Mar 2024

Magdalena

Service

Leisure Family

10/10

Exceptional

12 Feb 2024

Lawrence

We had an incredible experience at Zandun! The property is gorgeous, the amenities are top-shelf, and the service is first-class! Not to mention incredible the restaurants and 24-hour room service. They have a great workout facility (and protein bar) if you exercise.

We cannot say enough about how wonderful our experience was. We also need to recognize our Tosani (Nicolas) and beach concierge (Amyris). They were there at every turn and anticipated every need we had.

Highly recommend Zandun a Ritz Carlton Reserve!

10/10

Exceptional

25 Jan 2024

Michael

Great place

Leisure Pet

10/10

Exceptional

22 Jan 2024

Brian

Level of service is out of this world. Food is good, but it still is Mexico food.

Business_and_leisure Family

10/10

Exceptional

12 Jan 2024

John

My wife and I take a trip to Cabo on a yearly basis. For the last 15 plus years we have only stayed at another 5 star resort and residences. This is our first time staying at another property, but this time with the kids as well. I can't say enough about this resort. Probably tied with the best resort we have ever stayed at. The property is immaculate, staff and service was incredible, and the food was top notch. Our family excursions for beach day and whale watching, along with all our transportation needs were taken care of down to every detail. Our \"Tosoanis\" (or personal concierges) were incredible as well. Food was top notch. In my reviews of hotels, I usually will at least mention at least one flaw, and I honestly can't think of one. Also, this is our first time staying farther north near San Jose Del Cabo. It was a pleasure to be so close to the town and be able to go there for a few dinners off property. San Jose is so much nicer and family friendly that going to actual Cabo farther down south. Cannot recommend this property more.

Leisure Family

10/10

Exceptional

04 Dec 2023

jodie

We had a fabulous anniversary stay at Zadun. Edgar and Mara were very responsive and attentive. They surprised us with so many “extras” that made our time there so special. They entire staff on the property was amazing. We will definitely return!

Leisure

8/10

Excellent

25 Nov 2023

Matthew

Limited dining options, really missed La Taqueria in 2022 was open more and a highlight of the property. TV didn't work for the room. Tosoani was not as responsive as promised.

Leisure Family

10/10

Exceptional

16 Nov 2023

Amin

My wife and I really appreciated Zadún's collaboration with local artisans to showcase the best of Mexican culture. Zadún's exceptional service, prime location, amenities, and its unique blend of local culture and ambiance, makes it a highly recommended destination for couples seeking relaxation in Los Cabos.

Leisure Family

10/10

Exceptional

30 Oct 2023

Lewis

To set the stage, this is my first actual review after being an Expedia member for many years. I felt compelled to say what an top of the line experience this was. Its not often that a property goes beyond expectations but Zadun did that and so much more. If you're travelling to San Jose del Cabo, just trust me, look no further if you want a great experience.

Leisure Partner

10/10

Exceptional

19 Sep 2023

jane

Lovely spot

Leisure Family

10/10

Exceptional

17 Sep 2023

Cynthia

This is a perfect paradise, can't wait to come back!!!