Name: Krystal Grand Los Cabos
Address: Carr. Transpeninsular km 29 s/n,San Jose Del Cabo, San Jose Del Cabo, 23400, MX

Krystal Grand Los Cabos

Los Cabos · Mexico

Carr. Transpeninsular km 29 s/n,San Jose Del CaboView location

100 reviews shown

8/10

Excellent

30 Jul 2026

Yana

It was generally good . The staff is very friendly and helpful .
There was a smell of stale water everywhere and in the bathroom . Even in cafeteria. Our toilet didn’t work they well. Also , there was no night life at all when though it was in the daily schedule .

The dis was a good quoility and fresh .

6/10

Pleasant

30 Jul 2026

Courtney

This place needs a MAJOR overhaul! It is old, outdated and in need of some serious repairs! The pool is dirty, with tiles broken throughout the pool.

The air conditioner went out in the whole resort while we were there and other couples in our group changed rooms 6 times and the other couple changed rooms 3 times. The a/c was repaired by the end of the day. IF you stay at this hotel which I would not recommend, the Altitude is the only way to go.

The food is mediocre at best. If you eat at the Chinese restaurant, hibachi is all I’d recommend if you order off the menu your food will be ice cold and service will suck. The buffet is DISGUSTING! There was literally a roach climbing the wall next to our table. The Grill is good but service is slow. And the pool snack bar is good! Location also is less than desirable as the beach is not swimmable and it is about 20-25 miles from the marina.

This was our first time in Cabo and I have no desire to go back any time soon. I might would have a different outlook had we picked a different “resort” to stay at.

The saying is true, you get what you pay for! Stay somewhere else, this place isn’t worth it!!

2/10

Poor

29 Jul 2026

Jose

Exelentee

10/10

Exceptional

29 Jul 2026

Nicole Ynna

Staff was amazing

10/10

Exceptional

29 Jul 2026

Jerardo

great

10/10

Exceptional

28 Jul 2026

Jagdeep

Beautiful place. Very helpful staff

6/10

Pleasant

28 Jul 2026

Ricardo

The staff especially Julian and Estaphania were great and very attentive. The pool could use some maintenance and better cleaning. The buffet restaurant needs air conditioning, it’s way too hot to eat a meal in there. Cleaning the rooms should be earlier, they are way understaffed. The service is from 9-5:00 which 5 is way too late. We like to rest before going to dinner. Two times we went back to our room at 4:45 and the room wasn’t serviced. The coffee shop staff member was not very nice. We walked in at 9:00 and she said she didn’t have any more coffee because she was closing soon. The hours of closing was 10:00. The gelato should be free and part of the all inclusive . The Mexican restaurant was closed all week. Glad there was a Mexican fiesta which we did eat some good Mexican food. The waiter working at the Japanese restaurant wasn’t very helpful with the menu. We had questions and he didn’t know how to answer . The black flags should be closer to the Ocean, a lot of people still going to the ocean and it wasn’t safe . We made our stay as best as we could , but we won’t recommend the hotel to friends and family

10/10

Exceptional

28 Jul 2026

Jorge Ricardo

This is a great resort for families with young kids. Excellent service and value. We will definitely return soon. The food is good and all the staff is friendly and helpful.

10/10

Exceptional

28 Jul 2026

Gustavo

It was great! We got a room with a pool and my daughter loved it!

6/10

Pleasant

27 Jul 2026

Nicolas Contreras

Los sofas estan viejos y huele a humedad, incluso los colchones deben de limpiarse mejor para evitar esos olores, la estancia estuvo bien pero no volveria a ir.
Tambien nos dieron una habitacion que se oia el trafico todo el dia y la noche.

2/10

Poor

27 Jul 2026

Guadalupe

Staff is amazing. Food was bland. Not the greatest very limited during the day. Only pool open was the family pool and the swim up bar. The other pool which is what we basically got sold for by the picture and they had the lounging chairs etc was closed.. . I guess was being worked on so that was a bummer as that was the pool that I wanted to lounge around more. I didn’t research that the area where it’s at. The beach is not swimmable so if you want to swim at the beach, from steps from your hotel / resort. Then don’t stay here aside from that. All the staff was friendly. Not much to choose from drink wise like mixed drinks fyi

10/10

Exceptional

27 Jul 2026

MARIA DEL CARMEN BRAVO

Thank you for everything

2/10

Poor

26 Jul 2026

Robin

Where do I begin. The pictures on Expedia are grossly misleading. The pool was disgusting, the grounds were in complete disrepair. The staff poolside were brutal. Waiting 5 mins for a drink and treated like it was a bother. The pool chairs were completely gross, and and disrepair. The buffet, if that's what you call it, was hilarious . When we finally made it to our room, the doors to the cupboard didn't align, the chairs had stains and there was what looked like blood on the curtains. The towels in the bathroom had holes. This is not at all acceptable. We had to leave due to a family emergency and I'm glad we did.

6/10

Pleasant

26 Jul 2026

Nazy

Way too many people. Not a good place to stay if you want some peace and relaxation.

2/10

Poor

26 Jul 2026

Thomas

My earlier review of the Krystal Grand Resort was posted after I’d only been there a few hours. I’ve since taken in the full experience and have much to share.

The Italian restaurant, Risotto, has mostly flash-frozen food service offerings of middling quality. The “catch of the day” was akin to sardines in tomato sauce from a tin, and the ossobuco was a rubbery imitation of real food.

The second evening found us at the hibachi. It’s hard to mess up fried rice; note to self-just add way too much salt. But the guy trying to look artful with the cooking utensil juggling act looked more like he had too much caffeine just minutes before.

The wine selection throughput the resort, while included in the total, was a few off-label bottles we would normally set aside for cooking rather than drinking.

The grounds were in poor condition. Brown and bare patches next to unmowed areas, untrimmed shrubs, fallen and broken boundary posts and path lights, and a collection of loose tiles picked up from the pool floor and deposited on the rocks. There was black ick growing between tiles, and the surface of the pool was covered with dead bugs.

The balcony of our Jr suite had no furnishing, and the iron rail was flaking rust.

In the room, the water damaged ceiling sagged over the shower, visibly painted over several times.

On day three, out of sun lotion I went to the gift shop. $27 for 8oz. Why do businesses try to maul their guests?

10/10

Exceptional

26 Jul 2026

Cristian

Armando and Shalma were extremely helpful throughout this whole process and they recommended us to some amazing excursions. I will definitely be coming back and requesting their help!

2/10

Poor

26 Jul 2026

Terrance

The property is in serious need of improvement. The pools were filthy and poorly maintained, and whenever guests brought issues to the staff’s attention, they were often ignored or brushed off.

Several guests requested refunds, but instead of receiving clear answers, they were given the runaround and told that the manager had to handle it—even though the manager was not on-site.

During my stay, a guest tragically drowned, and I did not see any meaningful additional safety measures put in place afterward to help prevent something like this from happening again.

On top of that, we were not provided with bath towels or soap, and they never brought them despite being informed.

The so-called “adult” pool only has about 6–7 umbrellas, making it unbearably hot and uncomfortable to use. The main pools were overcrowded with locals, so finding a spot there was nearly impossible as well.

**Save your money and stay somewhere else. I would not recommend this property.**

2/10

Poor

25 Jul 2026

Rodolfo

Service was bad. Pool was dirty all week. Resort need more attention we didn't was able to used the pool. Food no good same food every day

6/10

Pleasant

25 Jul 2026

carmen

First all no beach on premises 😩! Just open ocean to look at. Nothing to do! Just pool and food !! The restaurant were under staff but food was good. It’s super hot and humid ac units barely feel it. For a low budget resort not bad if you just want to rest. Drinks ok ! Lots of Sugar and cheap alcohol!

2/10

Poor

25 Jul 2026

Jessica A

I would not recommend this resort! The pictures do not look like the actual place! The food is awful and left out to get stale. Extremely dirty pools! Stained couches! Moldy musty smelling rooms! Save your money and time and book elsewhere ! On top of all that the staff tried to lie to us and make it harder for us to get a refund!

10/10

Exceptional

24 Jul 2026

Laura

Employees were helpful and courteous. The family ambiance, and the food is great.

10/10

Exceptional

24 Jul 2026

Evita

The service was very nice. Everyone was helpful.

10/10

Exceptional

24 Jul 2026

Joel

The concierge was awesome

10/10

Exceptional

24 Jul 2026

Kim

Beautiful ocean front room!
Gabriel, our concierge...was absolutely wonderful!!!
This was our 4th trip to the Krystal and it won't be the last!
The staff is wonderful and helpful. Our housekeeper was excellent....the food is very good.
Leombardo, our server was exceptional as always!
Thank you to everyone for making our trip memorable and for being so very kind!
.

8/10

Excellent

23 Jul 2026

Cameron

Krystal Grand Los Cabos was a good choice for me. I had returned from scuba diving in the Sea of Cortez for 11 days and needed a place to stay for one night before I returned home to Los Angeles, California. The property was clean, well maintained, and directly on the beach which I loved. There were a number of pools, but I did not swim at the resort (although they looked like a lot of fun and a number of families were enjoying them). I only ate at the buffet and the salads were excellent while the entrees were just average. My room looked out to the ocean and was very clean yet somewhat modest with a queen-sized bed and a small (but functional) bathroom. There was very limited closet/storage space in the room. Water pressure in the shower was modest. I must remark that the staff were consistently friendly and welcoming. All-in-all a pleasant beach-front resort for the budget-minded tourist.

2/10

Poor

22 Jul 2026

Ismael

DO NOT BOOK THIS PLACE. THE PICTURES ARE ABSOLUTELY DECEIVING. WASTE OF MONEY

10/10

Exceptional

21 Jul 2026

Luis

Gabriel was very helpful and attentive to our needs. He booked our excursions and made sure all trips went off without any issues. Would definitely recommend trip here and dealing with Gabriel.

Partner

2/10

Poor

21 Jul 2026

Jennifer A

Resort was not maintained. No air conditioning in one building, our reserved ocean front room was no available but they kept us waiting for hours before telling us. The toilets by pool would not flush, the pools were very cloudy and next morning was not cleaned neither.

Partner

8/10

Excellent

21 Jul 2026

Nancy

My room was very clean, the bed very comfortable. The restaurants could use some upgrading with the furniture. Other wise stay was great

Friends

6/10

Pleasant

21 Jul 2026

SEAN

The building was older and needed to be fixed up, upgraded and painted. The grounds had dead grass and plants that needed help. Description on Expedia was not what we received. Photos on internet were not accurate and they upsold us when we got there to get what we thought we were already paying for. The room we had had a musty moldy smell and they had to keep coming to spray. No ice machine so we had to call for ice every time we needed it. The food was good and the staff were nice. I don’t think we would go back.

Partner

4/10

Poor

19 Jul 2026

Karina Janet

Unfortunately, the food was a huge disappointment. We tried the Asian restaurant, and the dishes lacked flavor. The drinks also left a lot to be desired. I believe it would be worthwhile to invest more in training the chefs and bartenders to improve both the quality of the food and the cocktails.

I feel bad leaving this review, but I’m being completely honest. For us, flavor and food quality are very important. On several occasions, we chose to leave the resort to eat elsewhere because we enjoyed the food outside much more. In our experience, the all-inclusive package was not worth it due to the quality of the food and beverages.

There was several occasions when we needed something stocked in our room, like toilet paper, shower gel to shower and it would take them several hours to respond.

The check in staff were friendly, the guys on the front of the hotel were extremely helpful, but the restaurant staff need to work on being a bit more polite, but it could also be because it seemed like they were under staffed.

Sorry to say but I wouldn’t recommend this hotel to anyone and I wish I would’ve done my research better. Definitely not the best experience here.

Family_with_children

10/10

Exceptional

18 Jul 2026

Edgar

Everything was an amazing experience. If you book with Exedpia you get a person who you can reserve your dinner reservations and ask them questions 24/7 very helpful. I would recommend this hotel. And they have a car rental within the hotel

Partner

2/10

Poor

18 Jul 2026

Jacqueline Vianey

I like staff at restaurants especially Samara and Angelica.Restaurants were great and staff there too.But the Front desk staff were rude,and not professional.We tried a couple times asking front desk questions and they were rude and cut us off.When I check in the man in front was with attitude and when I went room the tv wasn’t working .So I called and no one answered.I walk to front desk to let them know,they answer was oh u need to turn on.And I told them I did.Then had me wait in my room over hr and never show up.I had to tell them again .So over all stuff at front desk sucks .Never again will I stay at the resort.Oh and they never have any stuff at pool to get ball for volleyball or beach .

Family_with_children

10/10

Exceptional

18 Jul 2026

Brian

Beautiful view beautiful rooms excellent staff amazing service

Family_with_children

6/10

Pleasant

18 Jul 2026

Anjali

Not the greatest customer service they seemed over worked

Family_with_children

6/10

Pleasant

18 Jul 2026

Maria

Over all okay experience. Would not go back

Partner

10/10

Exceptional

18 Jul 2026

Edward

Thanks Jonhy for making us completely satisfied!

Partner

8/10

Excellent

18 Jul 2026

Patricia

The hotel needs some maintenance.
The room was clean and the views are very nice. With some few exceptions at the specialty restaurants, the staff were very friendly, attentive and helpful.

Self

6/10

Pleasant

16 Jul 2026

Jazmin Leal

Check-in was confusing we waited 30 minutes only to find out we were in the wrong line, with no signage for exclusive check-in. Then another 45 minutes just to make a restaurant reservation, with limited availability and clearly overworked staff.
We were also locked out of our room for nearly an hour due to a faulty lock, with no compensation offered. Maintenance entered our room while we were inside, which felt disruptive.
The swim-out pool layout was poorly designed and not accessible having to step or jump to reach the beach chairs. There was also little privacy, as restaurant guests could see directly into the pool area.
Overall, the experience did not meet expectations and I would not recommend this property.

Partner

2/10

Poor

16 Jul 2026

Jose Paz

The breakfast buffet and the lunch buffet were terrible. Some of the food wasn't labeled..

Partner

10/10

Exceptional

15 Jul 2026

Nolacio Jr Lising

Our concierge Gabriel took care of our romantic dinner and it was awesome!!! a violin lady serenade us while we were eating, they played my hubby's special song, we got pictures taken, and our waitress did a wonderful job taking care of us, he even took us to view the city and the stars from the terrace of the hotel, the food was amazing, we loved this hotel service, food and everything was awesome! Words cannot express our gratitude for a nice stay, our room was cleaned every day, food at the buffet was super and can only hope to comeback with my adult kids and the rest of the family!! I really recommend this place like staying in your own comfy home!!!!

Partner

4/10

Poor

15 Jul 2026

Tuan Ngoc

Rated a 5-star hotel. It's 3-star to me.
Property is dated, which from my experience can be dated in design, etc. but if it's well maintained, it's still very acceptable. This one is dated AND poorly maintain.
Checking in process takes 10 min per room, which explains the long lines, which first makes me think it’s crowded, but it was not crowded. It’s just that the same people are in the same line that’s not moving. They are checking you in based on a pre-printed document prepared for each room. It’s not the online checking process we’re accustomed to. When you approach the check in counter and hand then your ID/passport, they will look for your name from the stack of papers pre-prepared for guests checking in today. One network printer located at the end of the long counter so they have had to run back and forth to the printer. Ridiculous.
I am part of a group of 5 rooms. 3 of my friend’s room report the phones as not working; they are NOT functional, they are just for show. All AC outlets in the room has USB-A ports built-in… brilliant idea, very convenient for us. None of these USB port work.
They do NOT tell us this at check-in but inside the room there is a QR code directing you to a What’s app number to contact the Front Desk. So you must have Whatsapp installed first before you can have access to their front desk Whatsapp number.
My friend had to change room 3 times. 1st room: shower water change from flow to drip. 2nd room: AC does not work. 3rd room: I can't keep up.

Family

4/10

Poor

15 Jul 2026

Gilbert Portillo

What I liked about the property was that the people were friending but I didn't like about the property was they never change the sheets it was the same sheets same pillow tops cheap alcohol the AC was broken most of the time the last night we slept it was hot

Family_with_children

8/10

Excellent

14 Jul 2026

Jeffrey

Good for the price. Not perfect, but friendly and relaxing

Family_with_children

2/10

Poor

13 Jul 2026

Israel

Krystal Grand's service was disappointing. During my stay, students from Lucerna school caused disruption, including inappropriate behavior in the pool and unprofessional attitudes from staff and students. Communication issues and neglect of guest concerns, including an assault, worsened the experience. The lobby staff's poor communication also made the final days unpleasant.
Avoid this hotel. The food is repetitive, low quality, and seems aimed only at international guests. This is the first time I've found all-inclusive food in Mexico to be tasteless and lackluster.
To the wonderful employees who made me feel like family, Antonio, Lili, Alexia, Vanessa, Urias, Manuel, and Victor, thank you so much for your treatment and for making me happy during my stay. Your efficiency and customer service were beyond expectations.
Krystal Grand Management, I have reviewed the reviews. To be clear: your apologies won't alter the reality that your poor communication, coordination, and inefficiency have failed to resolve the issue.

Family_with_children

8/10

Excellent

12 Jul 2026

Aneitra Michelle

Everyone was super helpful. The buffet food was not the greatest but the room service food was good. The excellent service from the staff and the fun activities made our stay amazing. A special thank you to German, Luis, “Pepito” the water aerobics instructor, Estefania at The Grill, the bell staff and housekeeping staff. You all were so sweet!

Family_with_children

4/10

Poor

12 Jul 2026

Tanja R

I stayed here earlier this year and had a great experience. I decided to come back and bring my sister along. The first stay I booked the Altitude room. This stay I chose not to upgrade initially. Upon check in, the staff checking us in convinced us to upgrade to an Altitude room for an extra $400. They explained the perks, including the full ocean view room. The room was great, we were able to request double beds and we got checked in fairly quickly. The next morning we tried to go to breakfast at The Grill. We were turned away for not having Altitude privileges. I immediately went to concierge who told me we had only paid for a ROOM upgrade, not the full package. That was not how it was explained to us when we originally agreed to the upgrade. The concierge has me fill out a paper complaint and said somebody would review and get back to us. We heard nothing from that complaint for the rest of the trip. In addition, the air conditioning went out in our room I. The second day. There was NO communication from the staff on what was being done to rectify the situation. Our 2nd night was spent in an 84 degree humid room. I had to keep contacting guest services about updates. It took 24 hrs for it to be fixed. Overall the customer service was terrible. The food was not good. Will not be staying again. So disappointed that we spent so much money

Family

10/10

Exceptional

12 Jul 2026

Aracely

I love the service from the front desk to the waitress and in general the staff were very polite and respectful. I didn’t like the food that much and the menus are small and limited. Overall, I had a great time!

Family_with_children

6/10

Pleasant

12 Jul 2026

Sofia

Overall, we had a good trip, but we probably wouldn’t stay here again. The resort was clean, and the beach was beautiful with soft sand and an amazing ocean view. The pools were nice, and upgrading to an ocean-view room made a big difference. That said, there were a few disappointments. The standard garden-view room was very dark and felt tucked away, so we ended up paying a lot to upgrade. The food was honestly the biggest letdown. We’re not picky eaters at all, but we didn’t enjoy most of the buffet. It was also disappointing that some restaurants weren’t included unless you booked one of the most expensive rooms. One major concern was allergy awareness. My boyfriend has a nut allergy, and staff couldn’t clearly tell us what was in some desserts. and when we needed help finding an EpiPen after he accidentally ate something containing nuts, the staff weren’t very helpful, which was stressful. The staff were generally friendly, but service was often slow and not as attentive as we’ve experienced at other all-inclusive resorts. For a last-minute trip, it was okay, but there are definitely better options in Cabo for the price.

Partner

8/10

Excellent

11 Jul 2026

Sylvia

Pool had fungus

Partner

6/10

Pleasant

10 Jul 2026

Marie

It’s a beautiful place to stay but the downside for us was the pools were semi green so we didn’t enjoy them though the last day someone was cleaning them. We upgraded our room that had a jacuzzi on the balcony but when we were filling it up it was leaking water from the pipes, mind you we were on the 4th floor. The inconvenience of that was having to pack up & change rooms.
The beaches had a black flag so we couldn’t enjoy that but of course for our safety. Also speaking of safety there was spilled water while getting dropped off in the front with transportation & I slipped.
Over all 7 out 10. The staff was great overall.

8/10

Excellent

09 Jul 2026

Sabina

We stayed for 10 days, the property is beautiful, the view is gorgeous, stunning.
Workers, staff member are very helpful and friendly. But unfortunately pools were Poorly maintained, pools are very big and infinity pool as well, but 1 pool was closed for entire 2 days. Beach is beautiful and you can relax there and play in sand with kids.
But very unfortunately I have too mention the food was not good, we were in Mexico but no Mexican restaurant on the property, other restaurants were barely opened, Italian restaurant had a poor food and uncooked pasta served, excellent restaurant was Asian and food at the breakfast bar was ok but lunch bar was not good at all. When you travel to Mexico you expect Mexican restaurant with delicious food but unfortunately there was none there. Overall all a great service, very clean and good maintained property except the food.
But we had a great time.

Family_with_children

8/10

Excellent

09 Jul 2026

ROBERT

Beach view

Friends

10/10

Exceptional

08 Jul 2026

Heather

The beach was beautiful. The food was good.
Was disappointed you can't get in the ocean due to the riptides. But im already planning my trip back.

Family

10/10

Exceptional

08 Jul 2026

Oscar Rodrigo Hurtado

The entire staff of the resort were very friendly and willing to help. The only down fall was that they were not televising all the World Cup games so mental note to not stay here for the next World Cup.

Family

10/10

Exceptional

07 Jul 2026

Melvin

Before I got the the property the reviews I read was scary, but all turned out to be untrue. The property is excellent no sewer small as some people said in reviews. The food at every restaurant was good the staff was excellent the pools were clean and my room and view from my room was amazing. My wife and I are already making plans to return.

Partner

6/10

Pleasant

06 Jul 2026

Emma Mary

Stay started off poorly- were not informed that the main pool and adult pool were green! Closed for first part of stay and nothing communicated by hotel. When they were cleaned it improved! Asian restaurant was amazing. Staff very kind, Pedro was fantastic! Paint coming off the buffet area. Room was nice. Overall a decent stay but pools were a disaster for sure.

Partner

8/10

Excellent

06 Jul 2026

Angela

The resort was nice, a little dated but still beautiful. The rooms definitely could use a little more attention. We didn’t have hand or face towels, and the upholstery on the couch was worn and stained. The pools were under maintenance for most of our stay, but the one day we were able to swim, the pool water was nice. Staff is friendly, but nothing extraordinary. The food was ok, drinks were watered down; overall it’s a 3/5 for me.

Partner

8/10

Excellent

06 Jul 2026

mohammad barkat

We recently stayed at Krystal Grand Los Cabos and left with mixed feelings. On the positive side, the location is absolutely stunning. The resort is right on the beachfront, and the grand ocean views from the property are breathtaking.
However, our experience was impacted by a couple of major downsides. First, the main pool was completely closed for two days during our stay, which was incredibly disappointing for a beach resort vacation. Additionally, the food layout was a hit-or-miss; one evening was advertised as a Mediterranean theme night, but the actual food served was definitely not Mediterranean.
If you are looking strictly for an incredible view and great beach access, this place hits the mark. But they definitely need to improve their consistency with food themes and pool maintenance.

Family_with_children

4/10

Poor

06 Jul 2026

Nidia

The staff was not helpful the food was very limited and not good

Friends

4/10

Poor

05 Jul 2026

Adelaida

Too many issues to start; it took 1 hrs to check in , the room key did not work ×2 pool was dirty green for 4 days, restaurant restrictions, the place is falling a part.

Family

8/10

Excellent

05 Jul 2026

Trisha Ann

We really loved this hotel. The food was amazing, staff were friendly and the vibe was perfect for our family. The hotel rooms were not luxury, but we only stayed in our rooms to rest and sleep. We will definitely come back!

Family_with_children

6/10

Pleasant

05 Jul 2026

Noemi Teresita

The rating on this property should accurately be 3.5. The property in itself has been maintained beautifully, our room was always clean and the maintenance on the pool was top tier. Where I had an issue was in the disorganization upon check in. Although the agent, Hector, did a great job in describing the amenities and offering upgrades, I strongly believe they should have had more agents to accommodate the check-in rush.

This property offers many restaurants but not all were open. I tried the Ayami Restaurant (Japenese) and the hostess , Sara, seemed frustrated to be there , I almost felt unwelcomed and I purchased the Altitude Package(which is the top meal package). This might disappointing if you're only staying a couple of nights. The buffet was basic sustenance.

I also had the pleasure of participating in water activities which was extremely entertaining Alexia and Urias were phenomenal. Pool service was amazing!! Antonio did a fabulous job tending to everyone on the pool deck.

Overall the property is good value and has the potential to be a higher rating. Managing the staff, transparency in dining options and being a little more customer service oriented would definitely entice me to return.

Friends

2/10

Poor

05 Jul 2026

Ahmed Al

SCAM HOTEL.
Do NOT book this hotel whatever you do. Stay away from here. It is ran by crooks and money hungry management. A large amount of the workers were incredibly discriminatory, rude and hostile (some were decent). I was in the altitude breakfast place and the white Americans were served before me which is ironic because I was born and raised in America. The pools were extremely dirty to the point that they had to close them for 2 days straight. The food was very average along with the drinks. There was a day that they didn't even have beer. Imagine that, a 5 star hotel with no beer. The room cleaning service barely did anything and there was a horrendous smell in the room. We paid for the altitude upgrade ($600 USD) and couldn't even get into one restaurant at night. When we complained to management, they brushed us off and didn't care about our concerns. They just cared that we had already paid. They are scammers and crooks. I hope this review loses this hotel tens of thousands of dollars in business. A lot of the people we stayed with felt the same and there were numerous upset customers literally yelling at the reception desk. The \"managers\" weren't there to address the concerns because they were too busy lining up the hotel owner's pockets. Truly despicable.

8/10

Excellent

03 Jul 2026

Hasida

We were there for 10 days,the staff was amazing and so helpful but pools should be so nice and super clean,because ppl couldn't swim in the ocean but unfortunately pools are filthy,we never seen pools like this before.

Family_with_children

8/10

Excellent

03 Jul 2026

Shabranda Lynette

Overall the stay was great!

Friends

6/10

Pleasant

02 Jul 2026

Arch

The service was good. The property was nice and the rooms were nice. The food was mediocre.

Partner

2/10

Poor

01 Jul 2026

Rafael

Una decepcion, reservamos en este hotel porque las fotografias mostraban camastros y palapas en la playa, cosa que no fue cierta, hay muy poco camastros en las albercas apenas alcanzamos unos, pero para tratar de remediarlo tuvimos que pagar por las \"Baly Beds\" y todo iba bien, hasta que vimos la alberca que cada vez se ponia mas sucia, estaba super sucia, de hecho la tuvieron que cerrar para darle mantenimiento porque ya no solo estaba verde, estaba enlamada y deemasiado sucia, nosotros ya habiamos pagado y pedimos el reembolso, solo nos reembolsaron un dia, el servicio de bar en la alberca era malo ya que cada 3 horas te llega una bebida, el personal es muy amable pero yo fui para ser atendido bien, y pues la culpa no es de los trabajadpres si no de los administradores que no tienen el personal suficiente. La comida no es buena, o sea en conclusion es un hotel muy malo, esta como abandonado, yo no lo recomiendo

Family_with_children

10/10

Exceptional

30 Jun 2026

Ramiro

Concierge Gabriel made sure we had the best stay and took care of all the tours and transportation. He is very honest and made other arrangements by upgrading our stay to ensure we well taken care of during our stay. The staff was very helpful and courteous at all aspects of our stay. Beatrice and Diana went above and beyond as waitresses. Definitely coming back!

Partner

6/10

Pleasant

30 Jun 2026

Kalbinder

Staff was very friendly, Julian server at the adults only pool was great! Pools could be cleaner, by midday there was frothy yuck floating around the edges.

Family

2/10

Poor

30 Jun 2026

koi

The pool was full of algae. When we checked in the said it was undergoing a pool maintenance for
An hour. It ended up being way longer than a 4day stay
The pool was still free and no where near cleaned. Disgusting

Friends

8/10

Excellent

29 Jun 2026

Nolan

The restaurants were excellent the buffet for dinner was a little lack lustre but you didn’t need to go with the great selection of restaurants.

Partner

8/10

Excellent

28 Jun 2026

Miles

N/A

Partner

2/10

Poor

28 Jun 2026

Dorlin

The property does look like the pictures it’s dirty, old and everything was breaking. There was no water in the property to take a shower. The food was horrible, the food kept running out from the buffet and it was bad anyways. The pool smelled bad and the water was dirty. Don’t go there!

Family_with_children

8/10

Excellent

27 Jun 2026

Margaret

No chairs for the balcony

Partner

6/10

Pleasant

27 Jun 2026

Miguel

Carlos at coffee shop is amazing...he is an awesome barista...Great personality. He deserves a pay raise.

Self

10/10

Exceptional

25 Jun 2026

Meho

Everything was so good,the staff is so quick and very helpful,
Thank you so much!

Family

10/10

Exceptional

24 Jun 2026

Waagda Theodore Jean

Enjoyed my family vacation. Concierge was very helpful

Family_with_children

2/10

Poor

24 Jun 2026

Neda

I had a terrible experience at this hotel. I planned this trip for my birthday, but it ended up being very disappointing. The hotel does not look like the pictures advertised online. On the first day, they gave us a room that was already assigned to someone else, which was a huge mistake. The room we eventually received had several problems. The bed was unstable, the toilet was clogged, and although we called for assistance, no one came to help. The food was also very disappointing. We went to the grill restaurant, and the steak they served was extremely tough and almost impossible to eat. The pool was VERY dirty as well, so I couldn't use it during my stay. Overall, this place was far below my expectations, and I would NOT return. We paid $1,300 per person for these services and amenities, which was absolutely not worth the cost. I would definitely tell my friend and family to not go to this hotel.

Partner

10/10

Exceptional

23 Jun 2026

Temeka

The experience and staff were amazing!! The whole resort fulfilled all my needs.

Friends

6/10

Pleasant

23 Jun 2026

Jesus

Segun hicimos un upgrade para tener servicio de Altitude, pero el mayordomo asignado renuncio al siguiente dia que llegamos y nunca se nos informo ni nos reasignaron a otra persona, total pagamos por un servicio que no se proporciono y cuando pusimos la queja en recepcion, igual no paso nada.

Bueno
Julian y Hugo son unas personas muy amables y atentas!!!

Partner

10/10

Exceptional

22 Jun 2026

Miguel Ángel Osorio

Todo estuvo muy bonito las personas de hotel en general te atendían muy bien y en lo personal Alejandro y vanessa los muchachos que se encargaban de las actividades lo hacían muy bien para distraerte

Family_with_children

10/10

Exceptional

22 Jun 2026

Kathleen Jane

The public bus from terminal one stops at the resort for five US dollars. I flew in at terminal two. It is a very close and easy walk. Why pay the ridiculous amount a private cab would charge.

6/10

Pleasant

22 Jun 2026

Liliana

The hotel was clean and the staff was friendly. The room was actually pretty big, had a nice view of the beach. However, you can’t swim at the beach if you stay at this hotel. Additionally, the food was not great.. I’ve stayed at different resorts and the food in Mexico is always a 10/10 but the food here was not… I gave it a 5/10. Other than that, it was a nice hotel with a nice view of the beach.

Family

8/10

Excellent

20 Jun 2026

Juan Esquivel

Excelente gracias

Partner

10/10

Exceptional

19 Jun 2026

Erica

We stayed for a week for our honeymoon and we were very pleased with our stay. We hung at the adult pool the whole week and it was a very chill peaceful atmosphere which is exactly what we wanted. This is a not a party resort which is why we chose this resort. All of staff were very helpful but especially Karen (AnaKaren) in the coffee shop. She made our morning very sweet with her warm friendly personality. The view from our room was great and the beach in front of the hotel was clean and there was hardly ever anyone on the beach so it felt very serene when sitting on a chair under an umbrella just listening to the waves. We would go back!

Partner

2/10

Poor

19 Jun 2026

silvia

⭐☆☆☆☆ (1 Star)

This was by far one of the worst hotel experiences I’ve ever had. I honestly don’t understand how this property is advertised as a 5-star resort.
The rooms were old, dirty, and poorly maintained. Our room door would not close properly, leaving a large gap, and we had to place our suitcase against the door every night just to feel safe. The furniture and facilities throughout the resort looked worn out and neglected.
The pool area was disappointing as well. Many of the lounge chairs were dirty, broken, and in terrible condition. Cleanliness seemed to be a major issue everywhere.
The food was below average, with very limited variety and poor quality. Most of the staff appeared unhappy, unfriendly, and uninterested in helping guests.
The biggest disappointment was the complete lack of entertainment, especially for families with children. The kids were bored most of the trip because there were very few activities and almost nothing designed to keep them engaged.
Overall, this resort is outdated, poorly maintained, and nowhere near a 5-star experience. Even 1 star feels generous. I would not recommend this hotel to anyone and will never return.
👎 Very disappointing experience. Save your money and stay somewhere else.

Family_with_children

4/10

Poor

18 Jun 2026

Todd

I have one good thing to say about the Krystal Grand; my stay there taught me a vast amount about what resorts in Cabo are truly about - squeezing the most money out of their guests as possible. Our stay was pretty abysmal from start to finish, beginning with check-in. As soon as we approached the counter to check in, the receptionist immediately told us how the room we booked was no good. “It looks at a concrete wall” he said. Then immediately started in on a sales pitch about how we wouldn’t have a nice stay unless we purchased the “Altitude” package. For $300 extra. PER NIGHT. When we refused, he continued pressing, until it became exhausting.
After check-in, it seemed like a constant chore just to pick where to eat! Two of the advertised five restaurants were closed each day, with one of the remaining restaurants reserved for “Altitude Only”, leaving us with a choice of one restaurant or the buffet, which was extremely disappointing each day. The menu at the singular restaurant never changed.
All pools closed at 8pm sharp and most of the bars did as well. It was catered towards families but had very minimal activities for young kids. Absolutely no activities for adults. The “live music” was a DJ on a beach with one flashing light that was extremely awkward for everyone.
Even the excursions were exhausting to book, with the concierge overcharging us by 15% because “they use a special exchange rate”. They advertised snorkeling for $110 USD, but actually charged $126 each

Partner

2/10

Poor

17 Jun 2026

Maira

Food was terrible, took too long and minimal options. Our shower handle was broken and kept falling off, our \"butler\" read my message but never responded... mind you, on the whole trip I reached out once. The drinks didn't taste like top shelf so we paid an upgrade for no reason. The pool was dirty even after it opened at 8am

Family_with_children

8/10

Excellent

17 Jun 2026

Michael

Although an aging property the central location and the truly caring staff are what makes this property special. Carmen in the coffee shop and Brissa the concierge make the stay extra special for me.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

AUTUMN RODRIGUEZ

Great view and friendly staff

Family

10/10

Exceptional

14 Jun 2026

shlondya

Everything was amazing! From check-in to check out. Our butler was amazing, front desk staff, and bellmen! I would give them all a million start for their hospitality! We will back!

Friends

10/10

Exceptional

14 Jun 2026

Elizabeth

Lo mejor fue el servicio del personal
Lo que no me gustó fue que no puedes nadar en el mar en esa playa

10/10

Exceptional

14 Jun 2026

Brandee

The staff was amazing especially Brissia. She made the stay extra special. She made out on property dinner reservations, coordinated travel for off property excursion and recommended the best dinner restaurant. She went above and beyond by providing us access to the Sky Lounge on the last night.

Partner

10/10

Exceptional

12 Jun 2026

Sung

Beach

Self

10/10

Exceptional

12 Jun 2026

Alex

Beautiful

Business

10/10

Exceptional

10 Jun 2026

Eddy

The resort was amazing and the staff was wonderful. They would meet you with a warm greeting every day and would always make themselves available.

Diana, Gabriel, Brisa and Roberto gave wonderful recommendations for excursions, providing the utmost detail so nothing would catch us by surprise. Since we had children in our party, our concern was their safety and enjoyment, to which these four ensured we were properly informed of.

Overall a wonderful time. Can’t wait to go back.

Family_with_children

8/10

Excellent

09 Jun 2026

Dewena

The staff wasn’t as hands on as I would have liked. So if you looking to get good service and drinks everytime you look up this is not the place to be. After check in you are set to find your own way around there is no direction given which also made it worse. I have been to better all inclusive where the staff seem happy to have you . O and room with balcony ocean view but no patio furniture. Food was horrible

Self

4/10

Poor

08 Jun 2026

Nasser

Horrible!
Customer service was crappy
Food was disgusting
Don’t waste your time!

Family_with_children

10/10

Exceptional

07 Jun 2026

Alexander

I had a great stay celebrating my 35th birthday. All of the staff Diana Concierge, Gabriel, Brissa
& Roberto are TOP NOTCH and all deserve raises. They help me book fun events and answered all of the questions I had.

Self