Name: Pestana Palace Lisboa - Hotel & National Monument
Address: Rua Jau 54, 54, Lisboa, 1300-314, PT

10/10

Exceptional

18 Jul 2026

Matt

Everything

Partner

10/10

Exceptional

17 Jul 2026

Teuta

We had a very short stop at this hotel (overnight for an early flight in the morning) but we had such a wonderful time in the pool and the gardens, and it felt so fulfilling when we left. The hotel staff accommodated us earlier than the usual check in time, and they were very welcoming to us. We strongly recommend this place to anyone who needs to catch up a flight in the morning but doesn’t have to waste their time and money in a chain hotel.

Family

10/10

Exceptional

04 Jul 2026

Gerald

The original building is stunning and a walk into the past. It is filled with antiques and other beautiful ornamentation. However, The new wing of the hotel where most guests stay , is now 25 years old. It is in need of refurbishment. Still, the rooms are large, clean, with lovely traditional furnishings. Staff generally are gracious and willing to accommodate, however it took one hour to check in and deliver our luggage to the room. There was only one other guest checking in at the same time.

The grounds and pool are spectacular. I would return just for the pool. The food in the Asian restaurant aside the pool is delicious albeit service was very slow. All I. All I would happily return to this wonderful and comfortable hotel in Lisbon.

Friends

10/10

Exceptional

03 Jul 2026

Harvella

Being able to have my complimentary breakfast delivered on a cart when I wanted it in my room. It was fantastic and I got to choose the bread I wanted and it came with cheese and ham and a big glass of refreshing orange juice and I also selected hot chocolate. Everything was delicious.

Partner

10/10

Exceptional

26 Jun 2026

Paula

Just stunning...felt like I was in Bridgerton...and they have a chapel...

Friends

10/10

Exceptional

26 Jun 2026

Jeanne

Everyone was pleasant and helpful. They provided us with a surprise of champagne and truffles for our anniversary 😊we would definitely recommend Pestana.

Partner

2/10

Poor

24 Jun 2026

Lalita

The “ city view “ is blocked by trees ! The property itself is very beautiful but you’re not coming to Lisbon to stay in your room ! With that being said stay closer to baxia as the place was super far from everything and the food was not good at all

Partner

10/10

Exceptional

22 Jun 2026

curtis

Beautiful property second time we’ve been there it’s gorgeous however come on guys. It’s time to update the gym. It really is lacking. Staff is excellent. Well trained. Everyone is very nice and willing to help..9
Breakfast is fabulous as well

Partner

10/10

Exceptional

13 Jun 2026

Mikhail

Overall excellent facility and staff.

10/10

Exceptional

09 Jun 2026

Randi

This is a palace converted into a luxury hotel. It is stunning in every aspect. The pool is beautiful as are the restaurants and bar. The rooms are beautifully appointed. The breakfast is extensive and delicious. Will definitely be back!

Partner

10/10

Exceptional

07 Jun 2026

Arsalan

Even aside from the whole palace aspect, this was an immaculate hotel with wonderful staff and an exceptional emphasis on cleanliness. The housekeeping staff definitely deserve recognition and praise. A good location to boot. My only complaint is a minor one: the fresh orange juice at breakfast was so bland it was perhaps the only time I have tasted something that tasted negatively on the sweetness scale. A fascinating but disappointing experience in an otherwise amazing stay. Would stay again.

Family_with_children

10/10

Exceptional

03 Jun 2026

Elizangela

Just love it all.

Family_with_children

8/10

Excellent

31 May 2026

Larissa

Great hotel. But I would not rate it as 5 stars.

Partner

10/10

Exceptional

24 May 2026

Brian

Amazing place to stay with a beautiful property.

8/10

Excellent

24 May 2026

John

The hotel staff were friendly and helpful, with the exception of the bar staff. One out of four of the staff knew what they were doing and he wasn’t there every night! The service was extremely slow.

Business Partner

10/10

Exceptional

23 May 2026

Kimberley

My husband and I absolutely loved everything during our stay at the Pestana Palace. The decor was incredible with the painted ceilings and lavish architectural detailing. This historic property was one of the nicest we have ever stayed at. It was styled after Versailles in France. We loved the morning room with the incredible buffet breakfasts and the lovely teahouse restaurant set in the gardens and the amazing piano bar area. The staff were so funny and friendly giving us so many tips on local places to go and eat or visit. They really made our stay extra special. Always greeting us with warm smiles and taking the time to really chat with us made us feel like we were visiting family and really being taken care of. I loved the location of the hotel. It was set in a historic residential area nice and quiet which made evening walks after a busy day of sightseeing nice and relaxing. It was a 20 minute walk downhill to Belum Tower area and the delicious Patisseur de Belum for the best custard tarts in Lisbon and only a short inexpensive (5 euro) Uber ride to downtown Lisbon. We will definately be including Pestana Palace on any return visits to Lisbon!💕💕💕

Partner

10/10

Exceptional

19 May 2026

Travis

Beautiful place

10/10

Exceptional

15 May 2026

JiYi

Property is absolutely gorgeous and very clean. The location is quiet and safe. Breakfast buffet has multiple choices and everyday is a little bit different. All the staffs are kind and have smile. I would highly recommend this hotel.

Partner

10/10

Exceptional

28 Apr 2026

Tijen

Highlights were the staff, the pool and the breakfast

Partner

10/10

Exceptional

28 Apr 2026

John

Lovely room. One night stay. Gracious staff. Fantastic fresh breakfast. Grand old palace hotel.

Partner

10/10

Exceptional

27 Apr 2026

Chris

Amazing!!

10/10

Exceptional

22 Apr 2026

Bradley

This is a grand hotel in every sense. From arrival in the Porte Cochere to breakfast to the pool, the gym, the gardens and on and on. A spectacular place to spend a few days in Lisbon.

Partner

10/10

Exceptional

18 Apr 2026

Hannah

Beautiful hotel. Staff were super friendly & helpful. Rooms cleaned daily with fresh towels & fresh water provided. Lovely Pastel de Nata on arrival. Pool was lovely for a swim. Breakfast was delicious. Great stay! Will definitely be back!

Family

10/10

Exceptional

16 Apr 2026

Abraham

Food was exceptional
Staff was above expectation
Outdoor was magnificant

Family

10/10

Exceptional

14 Apr 2026

KEVIN

The location is convenient, the service is excellent, and the hotel is clean and quiet. The garden is large and beautiful, making it feel like staying in a palace. The breakfast is also rich and delicious.

Family

10/10

Exceptional

11 Apr 2026

Ophir

This hotel is amazing, beautiful property, superb breakfast great service.

Self

10/10

Exceptional

07 Apr 2026

Jane

Gorgeous building. A unique stay experience. Excellent on site restaurant.

Partner

6/10

Pleasant

31 Mar 2026

Samantha

The staff was very kind, however we asked for more water, tea, and mini bar multiple times without getting any. We kill two bugs and the location is kind of far from everything.

10/10

Exceptional

29 Mar 2026

Lori R.

Very attentive and welcoming staff. Beautiful location, historically interesting. Breakfast complete full spread with custom omelettes and honey comb fresh fruits, cheeses, meats and bread. We would love to stay again.

Partner

10/10

Exceptional

28 Mar 2026

Rubenjit singh

Wonderful

Family

10/10

Exceptional

18 Mar 2026

Tanya

Beautiful property. Attentive staff. Excellent breakfast.

Partner

10/10

Exceptional

13 Mar 2026

Stephanie

Beautiful, clean, fragrant

Partner

10/10

Exceptional

28 Feb 2026

Leigha

I enjoy the reception desk. They always remember us. As well as the restaurant staff. The breakfast buffet is amazing .

Partner

10/10

Exceptional

18 Feb 2026

Emma

Such a beautiful and historic place! It’s not just an overnight stay, it’s a full on experience not to be missed. The rooms were more modern and built around the stunning palace at the centre, but everything was comfortable and clean.
The food was also amazing, we had a 6 course set menu with wine and it was well worth the price. The restaurant was rather busy and we had to wait an extremely long time to be seated, over but the Gifinal experience was fabulous

10/10

Exceptional

07 Feb 2026

Manickam

Clean room, excellent amenities, outstanding staff and customer services across everywhere in the hotel, beautiful and historic and one of the best hotels we have stayed and travelled extensively as well

Partner

10/10

Exceptional

19 Jan 2026

Dana

Beautiful place, very professional staff, great food!
We had an amazing experience!

Leisure Family

10/10

Exceptional

05 Jan 2026

William

World
Class hotel

Leisure Partner

10/10

Exceptional

04 Jan 2026

Nariman

The breakfast, like the smoked salmon, ir scrambled eggs, or sussage could be more fresh

10/10

Exceptional

31 Dec 2025

Yu Min

Everything is wonderful ~ we love it ~

10/10

Exceptional

31 Dec 2025

Jorge

The hotel is on a palace and they treat you like royalty. Great service, beautiful building and grounds. The breakfast is an experience to enjoy. Its on the list of leading hotels of the world and it shows. I have stayed at others in this category and Pestana do not disapoint. Excelent stay.

Leisure Family

10/10

Exceptional

30 Dec 2025

Shamim

Clean room, friendly staff, nice environment

Leisure

10/10

Exceptional

29 Dec 2025

Debbie

Yes

10/10

Exceptional

30 Nov 2025

Tolga

Perfect location and extremely nice facilities

Business

10/10

Exceptional

18 Oct 2025

Tiffany

Gorgeous property. Staff and service was excellent. Would definitely recommend staying here.

Leisure Family

10/10

Exceptional

15 Oct 2025

Jacqueline

Impressive and historic hotel, excellent food and friendly and helpful staff.

Leisure Partner

8/10

Excellent

04 Oct 2025

Allison

The palace is beautiful both inside and out. It is located in an area not convenient to shops or restaurants. We stayed in the \"extension building\" which doesn't look like the palace - not as opulent, cared for or stunning. The furniture, woodwork, carpet, and furniture in our room was dated, worn and needing replacement. The shower was so small it was difficult to use. Towel warmer nice but service slow. We tried multiple times on 2 different days to reach the front desk and it just rang. One day we waited for our car for 15 minutes - and when we checked - no one was getting it. This made us late for a reservation. We had a dinner in the restaurant that was OK - not great - disappointing for a special meal and the price - especially considering there were only a few other tables. We received great service at check in and it went down from there. Nothing terrible - but a number of misses and things delayed, unresponsive and tired. Beautiful in public areas but not the stay we wanted to relish.

Partner

10/10

Exceptional

02 Oct 2025

Roslyn

The hotel is amazing! We have traveled all over the world and this is one of my favorite hotels from all of the ones that I have visited. If you were going to Lisbon this is the hotel you need to stay in if you love history, artwork, Turkish baths, beautiful pools And excellent service

Leisure Partner

8/10

Excellent

23 Sep 2025

Se Hee

I enjoyed my stay at the hotel, but was disappointed that the staff refused to provide an invoice, explaining that they could not issue one because the reservation was made through Hotels.com. I travel frequently for business, and this was the first time I encountered such an issue.

10/10

Exceptional

21 Sep 2025

Jason

Beautiful property. Fantastic breakfast. Awesome staff

Leisure Partner

8/10

Excellent

13 Sep 2025

Bahram

Check-in / out time take took too long, needs more lightings in the room specifically for ladies to do their makeup etc….

Leisure Family

8/10

Excellent

07 Sep 2025

Polly

We like this hotel facilities. It is a beautiful hotel. The only thing we feel unsatisfied is the staff. Except the front desk employees, no other employees smile or say “hello” to customers. It looks like none of them are happy working here. It doesn’t like a 5 stars hotel service.

Leisure Family

2/10

Poor

03 Sep 2025

Denise

My experience at this hotel was extremely disappointing. From the start, the customer service was horrible. I had to carry my own luggage to the room, and during check-in the front desk lady seemed to be mocking my appearance simply because I was carrying a backpack.

The overall service felt dismissive and unwelcoming, almost as if guests are only treated well if they “look” a certain way. At breakfast, I felt uncomfortable and out of place the entire time—the atmosphere was anything but inclusive or hospitable.

I cannot recommend this hotel unless you fit the image of the clientele they seem to cater to. Otherwise, expect to be treated poorly. Will not be returning.

Leisure Self

10/10

Exceptional

03 Sep 2025

James

A very grand property with excellent staff. Clean, quiet and friendly. The breakfast was very goid.

Business Partner

10/10

Exceptional

26 Aug 2025

Nicola

We loved this beautiful hotel that has so much history. Fantastic breakfast and good spa facilities. Definitely would return!

Partner

10/10

Exceptional

24 Aug 2025

Terra

The palace was beautiful and so welcoming. The staff made our stay a true VIP experience. The service was exceptional and made us feel right at home.

Leisure Family

10/10

Exceptional

10 Aug 2025

Alim

Majestic property situated on beautifully landscaped grounds. Great views of the 25 de Abril Bridge and a short drive into both downtown Lisbon or Costa da Caparica if you're looking for beautiful beaches and dining along the coast.

The hotel breakfast buffet was top notch and service all around was excellent. Highly recommend!

Partner

2/10

Poor

24 Jul 2025

Catherine

Terrible hard bed no mattress topper on it for one night it was like sleeping in the floor when raised with management told no one else had an issue - the next night the bed had a topper on. Sunbeds awful, no service by the pool would not recommend.

Leisure Family

10/10

Exceptional

17 Jul 2025

Verified traveler

Excellent hotel with best customer service.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Sean

Kind and helpful staff and the property was absolutely beautiful-will definitely stay again for longer!

Leisure

10/10

Exceptional

14 Jul 2025

dominique

Absolutely gorgeous!!! Great staff, quiet hotel, lovely meals. You won’t go wrong if you book your stay here

Leisure Partner

10/10

Exceptional

14 Jul 2025

John

Fantastic property!!! The best customer service we have experienced in a very long time. Would stay there again and again!!! Loved it!!

Leisure Partner

10/10

Exceptional

13 Jul 2025

Jennifer

Wonderful oasis

This place is an oasis of calm and nature on the city with two pools and amazing breakfasts, really comfortable rooms and a whole spa. The surrounding neighborhood is lovely and not touristy but it’s still really convenient. The service is top notch, Deborah who works at breakfast and the pool bar is an incredibly professional and lovely person and so is Luisa who is part of the breakfast crew. We will be back for sure!

Partner

8/10

Excellent

07 Jul 2025

Zhanna

We had very nice room ! We liked the park and the pool. Breakfasts were really good! I did not like a gym. Machines are old and AC did not work properly during our stay.

Business Partner

10/10

Exceptional

04 Jul 2025

Karen

An “oasis”

Excellent service-the Bellman ( I do not recall his name) was the friendliest and most helpful that I recall. Jessica was our server for many meals at the restaurant and she was great

Partner

10/10

Exceptional

02 Jul 2025

José de Jesús

Staff was amazing help !!

10/10

Exceptional

28 Jun 2025

Zoe

Highly recommend

The grounds are spectacular- we enjoyed perusing the rooms, the halls, walkways, etc. and were impressed by the attentiveness of the staff and friendly atmosphere. Would highly recommend!!!

Friends_and_family Friends

10/10

Exceptional

25 Jun 2025

simon

This is a palace suited for a prince/princess. Has olden style victorian decor and furnishings. Great staff. They constantly spray scents around the propety so it will smell exquisite. Everything is great except the rooms have no sound isolation so you will hear what other people are doing next door especiallh when they do xxx but thats ok as long as they are not noisy all the time.

Leisure Partner

8/10

Excellent

10 Jun 2025

Marcia

Staff was wonderful.

Business_and_leisure

6/10

Pleasant

09 Jun 2025

Adrian

While the location is easy to taxi to all major sites and the gardens, pool and setting are good the hotel is very tired. We had a garden suite and our view (seen below) was of weeds and the room itself was incredibly tired, felt dark with the windows blowing open and roof had water damage.

Breakfast was a mass attack with conference attendees and wedding guests so very little service around for coffee or extras beyond the buffet.

The main house was a series of spectacular rooms with aging furniture that while period were showing signs of their age, both in terms of comfort and looks.

The hotel has the potential but alas is like a visit to an overused hotel in need of investment. Maybe 4 star but definitely not 5 and had it been marketed as that we may have given a better rating.

Leisure Partner

10/10

Exceptional

28 May 2025

Eduardo

This is property is amazing! Take a step back in time and enjoy your stay! The breakfast is delicious, the pool is and spa are relaxing, and the rooms are spacious.

Leisure Family

10/10

Exceptional

25 May 2025

Elvira

The hotel is absolutely gorgeous! And the restaurant had incredible food and service. Overall, this place is lacking in nothing. I plan to return again some day.

Leisure Partner

10/10

Exceptional

16 May 2025

Christine

This is a beautiful property with exceptional service

Leisure Partner

10/10

Exceptional

12 May 2025

JULIANA

Beautiful Palace full of history. Perfect for a special getaway.

Leisure Family

10/10

Exceptional

05 May 2025

Jan

Lovely hotel with lots of history. We love the fact that we were staying in an old palace. The staff were all very attentive.

Friends_and_family Friends

10/10

Exceptional

04 May 2025

Stanley H

Absolutely one of the finest hotels I have ever stayed in!

Leisure Partner

10/10

Exceptional

02 May 2025

Janel

Stunning building and property, very elegant and comfortable. Stayed in the new wing which was very spacious, classically decorated and comfortable.

Leisure Family

10/10

Exceptional

02 May 2025

Vitor

This is probably the best hotel I've been to. Service was extremely kind and generous. Breakfast was great, the whole hotel was clean

10/10

Exceptional

30 Apr 2025

Victoria

Our Pestana Palace vacation was like a fantasy dream of which I never wanted to wake from!
Staff and service was remarkable. Thank you for the memories.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Christopher

Nice

10/10

Exceptional

27 Apr 2025

Timothy

A beautiful building with relaxing spaces that oozed quality. Our room was in the modern extension as were most rooms. Nice pool. Excellent breakfast. Friendly and helpful staff.

Leisure Partner

10/10

Exceptional

27 Apr 2025

thomas

Wonderful experience. Fantastic staff who were extremely helpful. Old world charm with modern amenities. Great time. Will definitely be back.

Leisure Family

10/10

Exceptional

20 Apr 2025

Rachelle

I highly recommend Pestana Palace for its amazing staff, incredible breakfast, indoor and outdoor pools, beautiful grounds, quiet location and delicious room service. This is one of my top three hotels in the world! Perfect for families and adults. If you are concerned about the location, don't be. It's perfectly relaxing and a cheap Uber ride anywhere.

Thank you for an amazing nine days in Portugal!

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Nicholas

Excellent hotel!

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Arjunaditya

The property is literally a castle, the photos do not do it justice. If the photos make out the property as 10/10 in real life it’s more like 20/10.
Amazing experience with amazing staff who go above and beyond to help you out.
Definitely worth visiting.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Marcia

Loved everything except the air-conditioning in my room didnt work. It was really hot all night. The front desk said they would send someone to look at it, but they never did.

Leisure Self

10/10

Exceptional

13 Apr 2025

Panchito

The hotel radiates elegance from the moment you arrive, with a stunning architectural design that blends sophistication and comfort. The lobby’s grandeur, adorned with exquisite artworks and plush furnishings, invites relaxation.

The staff exemplifies professionalism and warmth, making every interaction enjoyable, whether at the front desk or in the beautifully designed common areas. Their attentiveness creates an atmosphere where guests feel valued.

The garden offers a breathtaking oasis, filled with vibrant tropical flora. Walking through its serene pathways felt like a luxurious escape, perfect for quiet reflection.

At the front desk, the staff went above and beyond to assist with inquiries and special requests, enhancing my experience significantly.

Room service was a highlight, with each meal prepared to perfection and served promptly. The extensive menu catered to various tastes, making in-room dining a true luxury.

Overall, my stay was magnificent, marked by elegant surroundings and outstanding service. I left rejuvenated and already looking forward to my next visit.

Leisure

10/10

Exceptional

10 Apr 2025

Tricia

A classic old world hotel with modern rooms. Stunning main reception and dining areas with so much history.

Leisure Partner

10/10

Exceptional

05 Apr 2025

James

Great!

Leisure Partner

10/10

Exceptional

14 Mar 2025

Alenoosh

The property was excellent but the rooms are very dark and no extra lights or lamps to be provided to the customers. We asked so many times if we can have extra light but no one responded or reach out.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Corey

Unique place to stay. Stunning property and architecture. Truly majestic.

Leisure Self

10/10

Exceptional

03 Mar 2025

Maria

Pestana Palace oh how I love thee. Amazing people. I made friends with a lot of staff who catered me with warm smile. Coming back after a days out is like coming home. The place is luxurious but not stuffy. After I visited seven upscale hotel in Lisbon, I could definitely say- Pestana Palace is the grandest. I am so glad I stayed here and will stay again if given another chance. Again I thank all the staff who were so wonderful to me. I will never forget them for making my visit memorable. - mgoldman

Leisure Self

10/10

Exceptional

21 Feb 2025

Ying

Excellent stay , thanks for all lovely staffs .
Hope I could have more time to enjoy exploring more of the place.

Business

10/10

Exceptional

16 Feb 2025

Leanne

The property has so much character you just feel special staying as a guest around so much beauty.

Leisure Family

10/10

Exceptional

10 Jan 2025

julia

Staff polite and attentive and professional. Superb experience.

Leisure Family

10/10

Exceptional

08 Jan 2025

Cristina

The perfect historic stay in Lisbon!

Beautiful historic property walking distance to all. The staff is extraordinary. Highly recommend a stay here while in Lisbon!

Self

10/10

Exceptional

07 Jan 2025

Arian Bethencourt

Everything was great, but the valet parking staff was excellent and vey helpful

Business_and_leisure Family_with_children

2/10

Poor

02 Jan 2025

anthony

This is not a five star property, the photos on the site mainly show the old main building which if you stay in a large suite then it’s ok but the majority stay in the annex buildings which are out of date in bad repair and are noisy beyond compare. So we stayed ten days the pool was never heated the menu was restricted because the main kitchen/chef was being maintained For 10 days!!!!!! Overall this property is good to visit for a photo and then leave it and stay in the center of Lisbon.

Leisure Family

6/10

Pleasant

16 Nov 2024

Alison

Lovely setting convenient for the congress centre. Coffee at breakfast is not freshly brewed - v poor.

Business Self

10/10

Exceptional

16 Nov 2024

James Vicente

Amazing