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Hermitage Castelo - Casa Chafariz

Lisbon · Portugal

Rua da EsperançaView location

10.0/10Excellent39 Reviews
Cleanliness10.0/1010.0
Service9.8/109.8
Comfort10.0/1010.0
Condition10.0/1010.0
Neighborhood9.6/109.6
Value10.0/1010.0
Amenities9.6/109.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hermitage Castelo - Casa Chafariz

The property offers Wi-Fi internet connection in communal areas.

Read more about this hotelShow less

A stay at Hermitage Castelo - Casa Chafariz places you in the heart of Lisbon, within a 5-minute drive of Lisbon Cathedral and Rossio Square. This aparthotel is 1.9 mi (3 km) from Castle of São Jorge and 2.6 mi (4.2 km) from Gulbenkian Museum.

Make yourself at home in one of the 5 air-conditioned rooms featuring kitchens with refrigerators and stovetops. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves, and housekeeping is provided weekly.

Featured amenities include express check-in, express check-out, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Events/parties not allowed Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 48 hours Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: EUR 300 per stay
    • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property is professionally cleaned.
    • Guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    The front desk is open daily from 10:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details. The front desk is staffed during limited hours. Guests are required to download the property's SALTO KS mobile app before check-in. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Staff check-in assistance is available 3-8 PM, and may be available on request for late arrivals until midnight (late check-in fee applies).
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Tax ID - 513372091
    • This property accepts credit cards; cash is not accepted
    • Onsite parties or group events are strictly prohibited
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has not indicated whether there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number 6525/AL
  • Minimal age
    18
  • Optional fees
    • Fee for to-go breakfast: approximately EUR 21 for adults and EUR 21 for children
    • Airport shuttle fee: EUR 30.00 per vehicle (one-way, maximum occupancy 4)
    • Nearby parking fee: EUR 26 per day(656 ft away; open 24 hours)
    • Early check-in is available for a fee (subject to availability)
    • Late check-in fee for check-in between 1:00 PM and 3:00 PM
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    French

    Spanish

Nearby attractions

São Bento Palace 0.5 km / 0.3 mi
Santa Catarina Viewpoint 0.6 km / 0.4 mi
Praça das Flores 0.8 km / 0.5 mi
Mercado da Ribeira 0.9 km / 0.6 mi
Estrela Garden 1 km / 0.6 mi
Principe Real Square 1.1 km / 0.7 mi
Pink Street 1.1 km / 0.7 mi
Camões Square 1.1 km / 0.7 mi
Fado in Chiado 1.1 km / 0.7 mi
Estrela Basilica 1.1 km / 0.7 mi
Ribeira das Naus 1.1 km / 0.7 mi
Fernando Pessoa Statue 1.2 km / 0.7 mi
Botanical Garden 1.2 km / 0.7 mi
National Museum of Natural History 1.2 km / 0.7 mi
Miradouro de São Pedro de Alcântara 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 5
  • vacation condo or apartment
  • Car parkExtra charge
  • Wi-fi
  • Airport Shuttle
  • Multilingual staff
  • Lift access
  • Concierge
  • Luggage room
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Hermitage Castelo - Casa Chafariz

10.0
Excellent
39 Reviews
Cleanliness
10.0 /10
Service
9.8 /10
Comfort
10.0 /10
Condition
10.0 /10
Neighborhood
9.6 /10
Value
10.0 /10
Amenities
9.6 /10
20 reviews shown
10/10
Exceptional
18 Jul 2026
Heather A
This was an exceptional property. Really charming, old world renovation complete with high-end finishes, amenities and design touches. We also discovered it was ideally located between a trendy newer part of Lisbon and the more pricy neighborhoods further up hill. Couldn't have been better. Also the property manager was really terrific, anticipating our arrival, very gracious. (I wish we had ordered the breakfast box to be delivered at our door, but I didn't catch that option in time).
Friends_and_family Family
10/10
Exceptional
28 Sep 2025
Emely
Staff is unbelievably friendly and accommodating, communicated everything clearly to me and ahead of time so I could be prepared on my arrival. The location is perfect for people wanting to be walking distance from local restaurants, plazas, parks etc. no complaints everything was perfect, apartment was clean and had all the amenities listed.
Leisure Family_with_children
10/10
Exceptional
16 Jul 2025
Verified traveler
Excellent room in a good location in Lisbon. Comfortable with kitchen and washer. Close to great restaurants. Would definitely stay here again.
Friends_and_family Family
10/10
Exceptional
20 Jun 2025
Maria
The room we stayed in was beautiful. Comfortable, spacious everything you need. The decor tasteful and inviting. Location was great and convenient. Communication was excellent and we were greeted upon our arrival. Would definitely stay here again and will recommend to family and friends. If anything I would suggest face towels as an extra for when taking a shower. It was a great experience, thank you!
Leisure Family
10/10
Exceptional
04 Nov 2024
Lauren
Lovely property but a lot of building work arohnd
Leisure Family
8/10
Excellent
03 Jan 2024
Maria
The apartment is very nice and spacious. Has a full kitchen, 2 bedrooms, 2 baths, living and dining rooms. The elevator is a bit small and there’s four flights of very narrow steps to the apartment. The breakfast box was delivered at 8am each morning. It includes a croissant, jelly, bread, fruit, plain yogurt, granola and a juice. It’s the same box every morning (1 per person). I wish it would change to include more pastries, eggs, coffee. There is a coffee machine in the kitchen and the coffee pods are included in the breakfast box. The location of the apartment is good. Short walk to restaurants and shops. Uber is quite cheap in Portugal so that’s a good way to get around.
Leisure Family
10/10
Exceptional
29 Nov 2023
Connor
The property was great and we had a lovely stay.

At first glance it was a bit underwhelming as there is a bit of construction around the building, but the place is super cool and the room was very nice and clean. It was really close to some cool dining spots on Green street and tons of other places to eat in all directions. The farthest walk was about 30 or so minutes to the largest tourist destinations like Pink street, the Old square, etc.

The property managers replied super fast by email and we’re super responsive and helpful. Would recommend staying here in Lisbon!
Leisure Partner
8/10
Excellent
18 Oct 2023
Laura
We enjoyed our stay at this property. I would recommend it as a place to stay if you want an apartment or landing pad, but not a hotel. The property/room was very clean and the location was amazing. Everything was walkable for the most part. The only reason I didn’t give it a five is because we were there for three nights (four days) and despite cleaning the room they never emptied our garbage which was overflowing by day three (shopping, eating, drinking, etc) and they never gave us new towels even after four days. I’m all for conserving resources, but we even wipped up an accidently spilled coffee with one towel and they hung it back up to dry, which was a bit strange considering we only got two towels for the entire stay. Other than that, we highly recommend this property.
Leisure Partner
10/10
Exceptional
03 Oct 2023
Maxim
Wonderful apartment in the heart of the city. With abundance of life and away from heavy tourist crowds. Wish we could stay longer. Definitely recommend!
Leisure Family
10/10
Exceptional
17 Jun 2023
Verified traveler

Best place ever!!!!!!!!

This place was the BEST. I want to keep it a secret however it feels wrong to. It was immaculate and way bigger than the pictures depicted. The area around the building is undergoing construction but do not let that deter you. You are within a 15 min walk to pink street, time out market, and so much more. There are so many tourist and local spot to entertain you and small grocery stores across the street. Parking in the nearby garage is easily to maneuver with luggage. Be sure to have cash for parking each time.
Friends_and_family Family
10/10
Exceptional
05 Jun 2023
Sudipta
Wonderful property. Good location even though it is not in the city center. Great for families. The only downside is that you do have one flight of somewhat steep stairs before getting to the elevator.
Business_and_leisure Family
10/10
Exceptional
22 May 2023
Melanie
Studio apartment was clean, spacious, and comfortable with every amenity we needed, especially in the kitchen and bathroom. The area is great - quiet for sleep but walking distance to everything and to lots of public transportation. Digital key worked flawlessly and made check-in very easy.
Leisure Partner
10/10
Exceptional
20 May 2023
Benjamin
Beautiful property, very clean and good location.
Leisure Partner
10/10
Exceptional
12 Jun 2022
Fiona
Wonderful stay: extremely stylish & spacious apartment in tremendous location. The apartment was spotless & all communication was easy. The street is vibrant & apartment is within easy walking distance of so many areas, giving a great array of cafes & restaurants. Overall, the apartment is excellent value.
Partner
10/10
Exceptional
28 Feb 2020
Verified traveler
The room was more spacious than we expected based on the ohotos. Theresa was vey welcoming and helpful. Location is good, walking distance to many places witihin 15 mt peremeter.
Leisure Family
10/10
Exceptional
28 Jan 2020
Verified traveler

Excellent studio apartment in Lisbon

The Hermitage Castelo - Casa Chafariz has excellent apartments in a very well located part of Lisbon. It's close to the city center and Bario Alta as well as Time Out Market and many restaurants. The rooms are spacious and include a full kitchen with refrigerator and stove. The staff are friendly, helpful and welcoming.The rooms are clean and have great views.
Self
10/10
Exceptional
21 Oct 2019
David

BRIGHT & PRIVATE WITH A WONDERFUL LOCATION

A truly wonderful bright apartment right in the centre of town. Checkin and check out were so simple and easy. As a frequent visitor to Lisbon this is easily the best place I've stayed.
10/10
Exceptional
27 Aug 2019
Verified traveler
Excellent location, near enough to the central areas of Lisbon to walk in either along the front or through the winding streets but far enough out to be away from the crowds. The apartment is housed in a beautiful old building and we stayed in was Santos, 1A, which was lovely, extremely keen and with loads of natural light. It had excellent amenities and Teresa and the cleaning staff could not have been more helpful and friendly. The area has loads of great breakfast places and cafes very nearby and a outside bar close by too. Would highly recommend a stay here for your time in Lisbon.
Leisure Partner
10/10
Exceptional
07 Aug 2019
Verified traveler
Everything you need in a cosy Lisbon apartment! Teresa was so helpful and the space looked and felt brand new
Leisure Family
10/10
Exceptional
17 Jul 2019
lucia
amazing excellent best place in lisbon
cannot wait to come back
Leisure Friends

Location & surroundings

Hermitage Castelo - Casa Chafariz
Rua da Esperança, Lisboa, Portugal

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