Name: Dear Lisbon Charming House
Address: Rua Marcos Marreiros, 13, Lisboa, 1200-254, PT

10/10

Exceptional

12 Jul 2026

Stephenie

Charming is the right word for this place, it is really lovely. We stayed for one night in July 2026. The front desk manager (owner?) was incredibly professional and helpful and remembered who we were and was extremely responsive to all our requests. The guesthouse is off of a narrow steep street that cars often won't go on, so be prepared to walk a little. The rooms are compact but we had a queen size bed rather than two twins pushed together, which is fairly common there. The breakfast was quite a spread and very good. Be aware the pool is small (like 6 people tops) and only two chaise lounges but we enjoyed spending time there. Good water pressure and shampoo/soaps provided. Would definitely stay again.

Partner

10/10

Exceptional

05 Jul 2026

Emily

Lovely, stylish property and rooms with a gorgeous pool area which was hugely appreciated to cool off in the afternoon.

All the staff were lovely and friendly. We very casually mentioned before arriving a couple of our group had birthdays during our stay and on both days we were greeted at breakfast with a very thoughtful piece of cake with a candle in - so sweet!

We felt really well looked after and our room was perfectly comfortable and clean for a lovely city break. Faultless location for wandering across the city and getting to bars and restaurants of an evening too

Friends

10/10

Exceptional

08 Jun 2026

Alan

Perfect for our trip , no complaints.

Partner

10/10

Exceptional

04 Jun 2026

Lucie

Superbe endroit chaleureux, confortable personnel très respectueux et attentif.

Partner

10/10

Exceptional

25 May 2026

Nancy

I wanted to take a moment to express my gratitude to the staff for their flexibility and help in accommodating us a day earlier than planned. It truly made our arrival so much smoother, and we appreciate the effort.

Discovering this guest house on Expedia turned out to be a fantastic stroke of luck! The experience was both amazing and charmingly personal, with a quaint atmosphere that made us feel right at home. Its location couldn’t have been better—everything was within easy walking distance, perfect for exploring all the activities and tours Lisbon has to offer.

One of the highlights of our trip was dining at Pronto, where the homemade pastas and pizzas were delicious and the staff was friendly and attentive. We also took advantage of the RedLine Bus (not Greyhound), which offers three routes—red, blue, and yellow—making it effortless to visit all the main attractions without lots of walking or relying on taxis.

After a day of sightseeing, returning to our home base via the RedLine and stopping at #5 was a delightful surprise. We found ourselves stepping right into a piazza with a beautiful church and a stunning scenic view of Lisbon and the castle. The outside restaurant overlooking the city was the perfect spot to enjoy a meal and a few drinks while soaking in the scenery.

Overall, our time in Lisbon was absolutely wonderful. Thank you again for your hospitality and for making our stay so memorable.

Partner

10/10

Exceptional

24 May 2026

Grant

This hotel is a little gem in the heart of Lisbon. Well located on the tram 28 route. What’s set’s this hotel apart for us is the staff. We’ll have travelled the world and stayed in many hotels but the staff in Dear Lisbon, Charming House are simply wonderful and absolutely second to none. So approachable, attentive and always ready to assist. They helped make our first stay in Lisbon extra special.
Our room was very clean with AC, a reasonable size for Lisbon and well appointed with Ritual toiletries. Our only slight issue was that we would have preferred tea/coffee facilities in the room although these were available in the reception area. The buffet breakfast offered a good selection of hot and cold food and meant we weren’t seeking out breakfast in an unknown area. There’s a lovely courtyard with a swimming pool and is a lovely space to sit with a glass of wine. Overall, we would highly recommend this hotel to anyone visiting Lisbon.

Partner

10/10

Exceptional

23 May 2026

Jill

Only complaint was no lotion in the room/bathroom. Highly suggest you add this to the rooms.

Johanna was great!

Family

10/10

Exceptional

13 May 2026

Megan

We loved the property and its location was good. The staff were friendly and very helpful. The property was undergoing pool maintenance so that was disappointing and took away from the ambiance. The room was much smaller than expected from the pictures and lacked some touches that would make it more functional. For example: they should have hooks for bags since the floor and table space was very limited. There was also only one very tiny trash can and very difficult to see unless window was open, because the lighting was limited. I was surprised that they did not allow food in the room, but there was food in the room (pastries) upon arrival. The decor was great and we especially loved our receptionist, who was new to the area from Brazil. Overall, the stay was lovely. I would just like to see a few more touches.

Family

10/10

Exceptional

09 May 2026

Margaret

Cute property, delicious breakfast with good variety of food & beverages!

Friends_and_family Friends

8/10

Excellent

08 May 2026

Emma

A lovely boutique hotel, in a quiet street. The staff very much made you feel welcome and provided assistance when asked. Some of the hotel, particularly the bathrooms, doors of the rooms could do with an upgrade as showing signs of wear, but still functional.

Partner

6/10

Pleasant

28 Apr 2026

Rhonda

This was the second place stayed during our stay in Lisbon. It’s a bit further away from Cais de Sodre station. Although this meant it was quieter and more authentic. There was a bus nearby which seemed popular among guests which stopped in key places. Staff were welcoming and the tea, coffee and water in reception a nice touch. Rooms were spotless and there was air conditioning and a safe. Breakfast was provided and there also nice breakfasts cafes nearby

Partner

10/10

Exceptional

29 Mar 2026

Catherine

Beautiful hotel in a walkable and lovely area. The breakfast is delicious with quality items. The staff are very kind and helpful. Property is historical so some rooms are smaller. The only thing that would have made my stay better would be having a fridge and being able to drink my own yummy Portuguese wine without paying corkage fees.

Friends_and_family Friends

4/10

Poor

28 Mar 2026

Kathleen

The breakfast was the very best, healthy and tasty, the staff so very friendly and helpful

Partner

10/10

Exceptional

12 Feb 2026

Natalia

Very clean rooms and attentive staff

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Steven

Outstanding place, incredible breakfast and rooms very nice. Excellent location. Loved my stay.

Leisure Self

10/10

Exceptional

14 Nov 2025

Kirsty

The stand out of this hotel is the staff... They honestly were exceptional!

Leisure Partner

10/10

Exceptional

28 Oct 2025

Willow Eve

this was the most perfect hotel in lisbon! everyone was so friendly and the food was great. we were walking distance from so many shops and the tram station, so very convenient.

Leisure Family

10/10

Exceptional

25 Oct 2025

Kimberly

We had such a lovely time here. The hosts are amazing. Everything was so well thought out. We were in #19 on the top floor, but we’d been walking around Lisbon, so we were prepared. The property was adorable and everything was so well thought out. Thank you for everything!

Leisure Partner

10/10

Exceptional

23 Oct 2025

Hanah

Amazing stay. Highly recommend this property to anyone

8/10

Excellent

07 Oct 2025

Taylor

Pros:
- It was a charming/quaint hotel
- Staff were excellent. Very friendly and helpful
- Free breakfast was a plus
- They did let us check in a little early. They also stored our bags when we first got there

Cons:
- WiFi didn’t work in our room and half of the time in the common area
- We were on the ground floor (room 20) and you could hear every sound above us. We had to sleep with AirPods in & white noise to block the heavy foot steps and banging. It was very inconvenient when being jet lagged and needing sleep. This is why we’re giving it 4-stars
- The location was a little out of the way from everything. I wish we were 10 mins closer. We love walking but the hills made this hotel feel inconveniently located

Overall, I would recommend this hotel.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Maya

Fantastic property! The staff was extremely welcoming and hospitable. The breakfast spread is wonderful. Accommodations were comfortable and within walking distance to all the shops and restaurants, as well as the Rossio train station. Definitely would recommend staying here!

Leisure Partner

10/10

Exceptional

22 Sep 2025

David

Staff was so friendly and helpful, breakfast was wonderful. The room was well kept.
My wife and i loved the place.

Leisure Family

10/10

Exceptional

05 Sep 2025

Alison

Great place to stay

Lovely small hotel - spotlessly clean throughout and beautifully presented. The position means it is easy to reach lots of key areas and/or catch local transport. The staff are all friendly and very helpful and seem to genuinely enjoy working at Charming House. Breakfast is excellent, lots of freshly prepared choices and the hot option is kept topped up rather than a tray cooked at the start and left throughout. We really enjoyed our stay here.

Partner

10/10

Exceptional

18 Aug 2025

Mr David

Charming Hotel

We had a lovely time in Lisbon and are very glad that we chose to stay at this lovely hotel. All of the staff were very welcoming & helpful and made us feel very comfortable from the moment we arrived. Our room was spotless and a great place to return too after a day exploring in the heat. Breakfast was included and had a great selection to choose from. The staff really do deserve a lot of praise as they clearly take pride in ensuring guests are very well looked after

Partner

10/10

Exceptional

17 Aug 2025

Alan

Superb stay in charming Lisbon hotel

We loved this small charming hotel. The staff were all very friendly and helpful. Excellent service.The breakfast was delicious. We had a lovely top floor room with a balcony and view over the rooftops. The air con was very effective at keeping the room cool in the Lisbon heat. We would definitely recommend this hotel to other travellers.

Partner

10/10

Exceptional

05 Aug 2025

Jason

Very cute, nicely run boutique hotel. Very clean! Amazing, friendly staff! Location is very walkable to tourist areas but not in the busy areas which was nice. Would stay again the next time i come to portugal!

Leisure Partner

10/10

Exceptional

21 Jul 2025

Mark

We found this B&B for our 2-day layover visit to Lisbon, and we would not hesitate to book it for a future stay. Very close to restaurants, Time Out Market, and the Tram 28 stop. Tram stop to Belém is also a short walk away. Beautiful property!

10/10

Exceptional

07 Jun 2025

Joseph

We stayed here the first week of June 2025 and really enjoyed the proximity to several local sights, restaurants and shops. The pool was chilly but refreshing after long days in the sun. Breakfast was delicious and service was impeccable. Special shoutout to Jess who was incredibly helpful during our stay. The only (slight) drawback was that the rooms aren't all that sound proof and because many folks choose to have breakfast in the courtyard, you're guaranteed to be woken up by 8am.

Partner

8/10

Excellent

28 Apr 2025

Kate

The service at Dear Lisbon is above and beyond - the staff really want you to feel welcome. Breakfast was excellent, wine was very good, and the beds were comfortable. The only drawback is the rooms are quite small and there is little noise insulation. Earplugs helped with the noise and otherwise we had a wonderful stay.

Leisure Friends

10/10

Exceptional

27 Apr 2025

Christa Beatrice

The hotel was lovely and within walking distance of the city centre. It was in a safe residential area. Easy to navigate and Tram 28 just up the road.
Lots of nice shops and restaurants locally.
Staff were very knowledgable and more than happy to offer recommendations for trips, restaurants etc.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Alison

We had a fantastic stay, the staff friendliness and helpfulness was absolutely outstanding, the room was comfortable, clean and felt beautiful and there was a beautifully presented breakfast with lots of options each morning. The not having drinks or food in your room request, along with a coffee machine and teabags was a little confusing-it would have been nice to have freely had a cup of tea and a biscuit after a day out. Otherwise, I can’t fault this property and would stay again without hesitation. 10/10

Leisure Family

10/10

Exceptional

04 Apr 2025

Annette

Clean rooms and close to city center. Can be challenging to climb for someone with mobility needs because the hotel entrance is on a steep hill incline. However, what makes this hotel so extraordinary is the hotel staff and service. Incredible service by staff and attention to details. Wonderful experience!

Leisure Family

10/10

Exceptional

02 Apr 2025

Caitriona

Felt very special

We stayed two nights in this beautiful hotel. Location is perfect. Design is lovely. The staff are so brilliant, we were made to feel very special and restaurant recommendations were spot on. Very much enjoyed our stay, thank you so much.

Partner

4/10

Poor

09 Dec 2024

Finnbogi

Size of room unfriendly guy at desk

Leisure Family

10/10

Exceptional

08 Dec 2024

Ian Thomas

Love the hotel. Great breakfast. The hotel is so pretty inside and outside. So many bars nearby. Easy to walk to many city sights. Tram 28 runs by the end of the road. Superb!

Leisure Partner

8/10

Excellent

22 Nov 2024

Teresa

The hotel was lovely and many of the surounding properties are being improved but it will take time.

Leisure Friends

10/10

Exceptional

31 Oct 2024

Angela

Great staff. Lovely atmosphere and great ambiance in this hotel and around the area. Great restaurant options. Nice breakfast and overall I’d definitely stay here again for sure.

Leisure Partner

8/10

Excellent

23 Oct 2024

Michael

Uniquely placed, it was within walking distance to most attractions.

Leisure Partner

10/10

Exceptional

20 Sep 2024

Nicola

A fantastic little hotel in a great location! The pool is really lovely and there are many really good restaurants close by.

Leisure Family

10/10

Exceptional

16 Sep 2024

Jennifer

We had a great stay at Dear Lisbon Charming house. We walked everywhere and staff was great with recommendations for dinner. Would stay again and recommend to others.

Leisure Partner

10/10

Exceptional

01 Aug 2024

Drew

Perfect Perfect Perfect

Absolutely amazing from check in to check out! WE were made to feel as we were staying with friends not a hotel, perfect

Friends_and_family Friends

10/10

Exceptional

28 Jul 2024

Nicola

Highly recommmend

Great location and super friendly staff. The rooms smelt amazing and were really clean. The breakfast was great and the little courtyard with a pool was lovely.

Partner

10/10

Exceptional

28 Jul 2024

Graham

We had an amazing time. The staff are fantastic, what great service. The property is well located, close to everything.

The breakfast was very good, pool area a welcome break from a hot day touring.

Will stay there again when we come back to Lisbon

Thanks for a great stay.

Leisure Friends

10/10

Exceptional

13 Jul 2024

Lianne

The staff was extremely knowledgeable and very welcoming. We loved our stay at Charming House!

10/10

Exceptional

06 Jul 2024

Verified traveler

Lovely Stay in Lisbon

Lovely hotel in Lisbon, had a quiet location within walking distance to popular sights and many restaurants. Our room was small but clean and comfortable. The service was great, everyone was friendly and very helpful. The hotel included a private courtyard with a small pool as well as a complimentary breakfast buffet each morning. (The buffet had lots of options.) We also enjoyed the welcome treats at check-in. I'd recommend for a couples trip in Lisbon.

Partner

10/10

Exceptional

01 Jul 2024

Matthew

Very friendly and helpful. A delightful find in a busy city

Leisure Friends

10/10

Exceptional

16 Jun 2024

MARK

Really nice boutique style hotel. The staff are excellent and are prepared to go the extra mile.

Leisure Partner

10/10

Exceptional

29 May 2024

Michel

Very nice and helpful staff.

10/10

Exceptional

26 May 2024

Ian Thomas

The staff were wonderful, very friendly and attentive. The hotel is simply gorgeous!

Leisure Partner

10/10

Exceptional

16 May 2024

Andy

Lovely and clean, great spot - fairly central but just off the main road so makes for a nice quiet stay and the staff are very helpful. Bonus was the nice breakfast, good quality and nice & fresh

10/10

Exceptional

08 May 2024

Frederick

Very Charming

Lovely staff and great breakfast. Good find!

Partner

10/10

Exceptional

25 Apr 2024

Takuhi

Excellent service. Great breakfast. We were welcomed late at night.

Leisure Partner

8/10

Excellent

19 Apr 2024

Anna

The hotel is indeed charming as it's name. The location is good close to Barrio Alto, Chiado and Baixa Bica areas. The staff is very helpful and friendly. The breakfast is lovely. The only con (for me its a big one) is that the walls between the rooms are paper thin and the floors are extremely squeaky so every movement is heard from neighbouring rooms and from your own room. If you get up for the toilet at night you are sure to wake your partner up :/

Leisure Partner

10/10

Exceptional

14 Apr 2024

Gerardus van der

Great staff, really nice people! Well situated and good value for money

Leisure Self

10/10

Exceptional

11 Apr 2024

Kayle

We loved our stay.
The bed was very comfortable, the staff was excellent (especially Roberta!); the breakfast and breakfast room were beyond expectations, beautiful hotel in general. Great location.
You can't hear noise from other rooms but the hallway traffic in the morning is audible.

10/10

Exceptional

30 Sep 2023

Yael

Wow! We slept in 3 different places in Lisbon as part of a long trip, and this is the best! The place is very clean, and it's homey! Service and attitude we haven't seen before! It has an excellent location and one of the best breakfasts. Only downside is the stairs, but it's totally worth it

10/10

Exceptional

23 Sep 2023

Judith

Fabulous time at Dear Lisbon. Amazingly friendly and charming staff. Room looked even better than in the photos. Cute pool and courtyard area for relaxing. Would recommend and would go back xx

10/10

Exceptional

14 Sep 2023

Catherine

Our stay at Dear Lisbon Charming House could not have been better. The hotel itself is beautiful, rooms and communal areas are just lovely to spend time in. The location is excellent, we were able to walk to so many attractions and restaurants - we could have spent our whole stay just enjoying the local neighbourhood without venturing further. The staff were also amazing and attentive - Miguel who welcomed us on our first evening made us feel at home straight away. There are also lots of extra touches that make guests feel important - arranging our airport transfers (on request) was a big help, and we REALLY enjoyed the pasteis de nata waiting for us in our room on arrival! We'll definitely be back and will be recommending to everyone else in the meantime.

Leisure Partner

10/10

Exceptional

07 Aug 2023

Gerhard

Thank you for making us feeling at home!

Leisure Partner

10/10

Exceptional

22 Jul 2023

Alice

Perfect place

This was the best hotel me and my boyfriend have ever stayed in. The service was beyond anything we could have ever wanted or expected, from the welcome drink by the pool, to hand written notes / pastries / port each day. All the staff were so friendly, welcoming and attentive. The hotel itself was a serene, beautiful and peaceful place tucked away in the most perfect location to walk everywhere we needed. Would definitely stay here again and again!

Partner

10/10

Exceptional

13 Jul 2023

Sarah

This hotel is a hidden gem. It is in an unexpected location up a steep and narrow street (which is most streets in Lisbon). The location was perfect for exploring the city and right on the tram 28E line -the classic tram around the city. We were in room 13 which overlooked the pool and garden. The room was very comfortable and had everything we needed. The buffet breakfast was lovely and included pastries eggs bacon meats cheeses fresh fruit 4 different juices coffee tea and specialty coffee on request.
The staff were top notch. So helpful with recommendations directions and when we needed to contact our airline they called and spoke to them for us given that we do not speak Portuguese at all. We highly recommend this hotel.

Leisure Partner

10/10

Exceptional

24 Jun 2023

gina

We had a fabulous stay here, the staff work incredibly hard to ensure you have a high standard experience. We had a lovely room with lovely air conditioning and a fantastic shower.
Breakfast was gorgeous with something for all. Amazing coffee too. Our room was cleaned every day. Thank you charming house we will definitely be back.
Ps we were celebrating a special birthday which was recognised with Prosecco and chocolate cake surprise and a personal note of congratulations - a lovely personal gesture which made us feel very special, thank you charming house 😍

Leisure Partner

10/10

Exceptional

02 Jun 2023

Stephen

Charming is exactly right. The staff was just wonderful throughout our stay, especially getting us to the airport and helping when our flight was cancelled! Perfect location in the middle of an old district. A tiny alley with unassuming door opens into the charming little collection of rooms, aromatic common areas, with small rooms with delightful views of the city. Loved it!

Leisure Partner

10/10

Exceptional

10 May 2023

Nabha

Lovely stay. Friendly helpful staff. Great breakfast

Leisure Friends

10/10

Exceptional

09 May 2023

Adam

Stay here for a great first impression of Lisbon

Hospitality was the best I have EVER had. The staff made our honeymoon extra special, and made us feel incredibly comfortable.

I’ll be talking about Dear Lisbon Charming House for years to come!

Partner

10/10

Exceptional

23 Apr 2023

Gregory

Amazing staff and tons of charm

I absolutely loved my stay here at the Charming House. The staff was so amazing and offered me plenty of options for activities. The hotel itself is very welcoming and lives up to its namesake. I highly recommend staying here when visiting Lisbon!

Self

10/10

Exceptional

09 Apr 2023

Chris

Lovely stay in Lisbon

We reserved the junior suite garden view and it was perfect. The room was clean and spacious and overlooked the pool. The breakfast was quite hearty with many options including some of the best scrambled eggs you could ask for. The staff were all friendly and attentive but Inez was especially helpful. Not only did she give us recommendations for lisbon but she also gave us recs for Porto and Coimbra. We stayed here at the beginning and end of our trip and we're so glad we did.

Partner

10/10

Exceptional

15 Mar 2023

David

The property was lovely, comfortable with tasteful decor and artwork around the place. The room was clean, comfortable and quiet. All of the staff were friendly, more than helpful providing advice and recommendations to suit. Would definitely go again.

Leisure Partner

10/10

Exceptional

13 Mar 2023

Kelly

Great service, very helpful, attentive and friendly, eager to serve. Nice place! Only negative was sound insulation. Quiet away from street noise which was good but floors and stairs creak so loudly you hear everyone coming and going including late night.

10/10

Exceptional

17 Oct 2022

gaetano

charming lisbon

The hotel was perfect for me... we like small clean hotels with great service... The front desk and especially Inse was always there to give us help weather with our phone or with things to do... i highly recommend this hotel. They also will book your RT airport private transfers for you as well.

Business Friends

10/10

Exceptional

16 Oct 2022

Darlene

An amazing staff that went above and beyond to make my stay-in Lisbon enjoyable. Ines the house manager was so welcoming and helpful.

Leisure Self

10/10

Exceptional

23 Sep 2022

Frank

Very well located excellent staff very helpful.

Leisure Partner

8/10

Excellent

22 Sep 2022

honor

The service staff was excellent and generous. Reception was sometimes officious and there were rules which were not made apparent when we booked with hotel. com

Friends_and_family Family

10/10

Exceptional

11 Sep 2022

Christine

Great location. Very clean, comfortable and quiet. Good wifi. Great staff. Decent breakfast. Great value.

Leisure Friends

10/10

Exceptional

27 Aug 2022

Catherine

Beautiful hotel and staff were super friendly and helpful! Gave us some great tips on places to eat and transportation. Hotel is hidden gem

Leisure Friends

10/10

Exceptional

09 Aug 2022

Gillian

Favourite spot in Lisbon

I can’t fault Dear Lisbon at all! Staff were so attentive at check in and during my entire stay, the room was so clean and made up every day, breakfast was delicious and the common areas such pool, reception and lounge were cosy, quiet and peaceful - a perfect place to relax after each day exploring the city. I would highly recommend this guesthouse!

Partner

10/10

Exceptional

23 Jul 2022

Katharine

Wonderful place to stay in Lisbon - beautiful and comfortable rooms, pool to relax by, welcoming and helpful staff, great location!

Leisure Partner

10/10

Exceptional

02 Jun 2022

Gillian

Dear Lisbon - Charming hotel was a perfect place to stay for our 4 day visit. It’s really central, close to lots of amenities and the 28 tram runs just by it. Staff are lovely and so friendly, they arranged hotel pick up very efficiently. Great breakfast and everyone staying there were very friendly. A home from home!

Leisure Friends

10/10

Exceptional

31 May 2022

Gavin

The best option in Lisbon!!

An absolutely wonderful hotel in a great area of Lisbon. Beautuflly designed lobby and rooms. Really friendly staff - particularly Innes and Stefano - who went out of their way to make it such a memorable stay.
The breakfast was awesome and I cannot recommend this hotel highly enough..

Friends_and_family Family

10/10

Exceptional

29 Dec 2021

joyce

clean. tasty breakfast. friendly staff.

Leisure Friends

10/10

Exceptional

20 Oct 2021

Dustin

Above & Beyond service!

So en route to Lisbon from New Jersey I f fell down stairs & sprained my ankle. Ricardo the front desk guy/ went above and beyond to accommodate my handicapped needs. He went multiple times to the store to get ice for my foot and ibuprofen. I would definitely recommend this hotel to anybody that wants to visit Lisbon. It’s in a cute neighborhood about a three euro Uber ride to just about any restaurant.

Self

10/10

Exceptional

08 Jun 2021

Verified traveler

Very nice property in a very good location. When I’ll come back to Lisbon, this will be my first option to stay. The breakfast is a big bonus. Thank you for our beautiful stay.

Leisure Partner

6/10

Pleasant

05 Feb 2020

Francois

Too expensive for the lack of service and respect

On our first evening, after running the AC, we had crumbles all over the floor (it looked like poops…) On our second evening, I had to go ask for more shower gel and shampoo and the employee was unable to find some shampoo for me. Note that the cleaning staff never put new shower gel, soap or shampoo in our toilet. Also, even if the policy about water efficiency and hanging the towels if we didn't need new ones was told to us by two staff, we got new towels everyday. Finally, after we had left the hotel early in the morning with no staff to be found, we were accused by email of stealing the hair dryer that we never had in our room.

Partner

10/10

Exceptional

14 Jan 2020

Lindsay

A Charming Place to Stay!

Fantastic stay from start to finish. The Staff cannot do enough for you & are so friendly, knowledgeable & helpful across every area of the hotel. The buffet breakfast was very varied & there was plenty of food, which was replenished all the time.
I would definitely recommend booking Charming House - Dear Lisbon for your stay in Lisbon. We hope to return again soon.
Many thanks to all the staff for a wonderful stay.

Friends_and_family Friends

10/10

Exceptional

07 Nov 2019

Eric

Perfect Honeymoon Hotel

We had an amazing stay! The staff was super helpful and gave us so many tips and excellent restaurant recommendations. I would stay here again! It was quaint and clean and in a great location! We were able to easily walk everywhere.

Partner

8/10

Excellent

01 Nov 2019

Krista

Quaint & Convenient

A friend from Porto recommended us to stay here. Overall it was a good pick.

Things to note:

Reception is not 24/7, they have another property nearby that is 24/7 that you can call if you need something, however, there are no phones in the rooms so you'll need to use your cell phone, not ideal for someone without a European cell plan.

Breakfast area is quite cramped and busy, there is a patio which is nice, although, typically filled with smokers. The breakfast itself is not fancy but it was OK, 1-2 fresh fruits + frozen/thawed berries, scrambled eggs, bacon, sausages, pastries/bread, cheese & cold cuts, coffee & tea. It was all fresh, but nothing is made-to-order.

The location is excellent, very convenient, we didn't experience any street noise, but you can hear your neighbors in other rooms coming and going and talking in the hallway. There is no elevator, stairs-only, not a problem for us, but possibly for some.

Overall, it was a good stay without any problems for us and we'd stay again.

Partner

4/10

Poor

29 Sep 2019

Verified traveler

The staff were friendly and welcoming. We thought the location was very good. Decent breakfast and plenty of it. The property is decorated stylishly and eclectically. However, our room was very disappointing. I asked for a garden room but once in the room, you couldn’t see the garden. The room (ground floor right at the end of the building) was gloomy and dark and backed onto the street which was noisy particularly the first night when it sounded like crates were being thrown around. The bathroom was awful with a lot of black mould in the shower. There was no seal on the bottom of the door so the floor got soaking wet and the concrete floor has started to break up. When we arrived the toilet seat was broken and on our final morning there was no hot water. Generally, the property needed more attention: dead leaves not cleared up and in the pool; needed painting inside and out. There’s no comfortable chairs in the garden and the patio sofa and chairs had no seat and back cushions. The garden area gets very little sun so the pool is freezing. It cost us £684 for 4 nights which we thought was really expensive. That particular room should be sold at a bargain price.

Leisure Friends

10/10

Exceptional

25 Sep 2019

Nilma

Excellent service and good breakfast.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2019

Verified traveler

Such a lovely place to stay. Very romantic, quiet and beautiful. Highly recommend. ❤️

Friends_and_family Family

10/10

Exceptional

23 Aug 2019

Verified traveler

So sweet and loving. They were so accommodating. I felt that I was staying at a family home in Portugal; the food was home cooked and delicious for breakfast, and they have a beautiful pool area! They have a mini bar set up if you want a glass of wine, and they even had adaptable chargers for guests from different countries. I loved the personal taxi service who helped me to the airport with my luggage! Great place, and I hope to visit someday again.

Leisure Self

6/10

Pleasant

29 May 2019

Mark

Ripped Off

Long story short... Nice enough Hotel but when they put you in room telling you it’s an upgrade and then you find out after three days that the Junior Suite you were
Booked into is three times the size of the room you’ve been put in and to find the room you were allocated is actually over €100 cheaper! Then the Hotel tries to blame you for not saying something on the first day? We have a naive set of values that is based on trust and honesty.... You don’t expect to be ripped off by an Hotel, which includes dishonesty and deception!! €200 compensation but the memory of this great city remains tainted!!!

Partner

10/10

Exceptional

12 May 2019

Verified traveler

This property feels like a home from home. It’s very comfortable, stylish and tucked away in a quiet street so you get a good night’s sleep. Staff are very polite and helpful too.

Leisure Family

10/10

Exceptional

11 May 2019

Verified traveler

Great breakfasts and lovely plunge pool and outdoor space to relax in. Great location to explore Lisbon!

Leisure Partner

10/10

Exceptional

01 Apr 2019

Verified traveler

Highly recommend!

Wonderful property with tons of amenities!

Partner

10/10

Exceptional

25 Mar 2019

Verified traveler

We had a great stay at Dear Lisbon - Charming House, which is truly a charming house in a good location in Lisbon. it is about 10 minutes walk (up hill) to Baxia Chiado metro stop. We had a room with a terrace (no.10) and we loved sitting out in the sun. Room was spacious with good bathroom & toiletries. Breakfast had a great selection of fruit, meat, cheeses & mini pastries. We would definitely come back to Lisbon and stay here again!

Leisure Partner

8/10

Excellent

23 Mar 2019

Verified traveler

The staff were incredible, nothing was too much for them even when they were put under pressure on our final day to prepare breakfast, clear tables and refill coffee pot etc. Very polite and helpful.

10/10

Exceptional

27 Jan 2019

Verified traveler

The room was neat and modern with a comfortable bed. The meals were great.

Leisure Partner

10/10

Exceptional

05 Jan 2019

Verified traveler

Dear Lisbon Charming House is such a cute hotel. We were very happy with our stay, the hotel was clean and the staff was very friendly. Its in a very central location with lots of great things in the area and well as in walking distance to the center of the city. However, I would not recommend for anyone with mobility issues. There is no elevator and the hotel is located on a narrow road with a very steep hill which most of our taxi and uber drivers wouldn't go up.

10/10

Exceptional

02 Dec 2018

JENNIFER

Lovely hotel. Staff couldn’t do enough for us. Breakfast was delicious.

10/10

Exceptional

01 Nov 2018

lisa

Great guesthouse!

Beautiful guesthouse with great service! They helped you with anything you needed! Breakfast was wonderful too! There were many different books to sit and relax and have a glass of wine. Great decor!

Partner