Name: Inturotel Cala Esmeralda Beach Hotel & Spa - Adult
Address: Calle Cala Esmeralda 8 Cala D Or, Santanyi, 07660, ES

8/10

Excellent

20 Jul 2026

Jason

Nice large resort type property - clean and well maintained. Beachside access is terrific and overall location is well placed. Food was average, and pools were nice and welcoming but did not provide poolside waiter service, lack of music or much of a scene at the pools.

Partner

8/10

Excellent

14 Jul 2026

Toby

A Beautiful Setting Let Down by Inconsistent Execution

The hotel's beachside location is genuinely lovely — the bay views, whitewashed buildings, and modern architecture all make a strong first impression. Unfortunately, the experience didn't fully live up to what those surroundings (and the price point) promised.

At around €400/night, this felt like a mid-tier brand reaching for a luxury experience without quite the staff training or operational polish to back it up. \"Luxury\" is a term used throughout the website, hotels.com listing, and in-room brochures, but compared to other luxury stays I've had at similar price points, it simply didn't hit that mark. A few specifics stood out:

- Room decor vs. positioning: Room sizes were good, and the rest of the hotel felt renovated, but the room decor and general style didn't match the luxury tag or price point.

- Noise disruption: Housekeeping was in the corridor cupboards every morning at 8:30am, which made for an unwelcome early wake-up call. These are not spund-proofed rooms.

- Room pricing: Lower-floor rooms appeared to be priced the same as higher floors, despite the obvious difference in view and experience.

- Breakfast: The spread was decent overall, and the fresh egg/omelette station was a nice touch, but it lacked some basics and could use more variety.

- Dining room resets: Staff reset tables during breakfast for later service during the day with noisy cutlery and annoyance, seemingly unaware of the disturbances.

Partner

10/10

Exceptional

09 Jul 2026

Hari-Deep

All the facilities were very clean and the staff was very friendly and helpful. The beach view was gorgeous.

Partner

10/10

Exceptional

09 Jul 2026

Alexandre

Amazing Hotel right in front of a beautiful beach. The hotel is very clean and staff very helpful.

Partner

10/10

Exceptional

08 Jul 2026

Bridget

My husband and I spent 4 nights here for part of our honeymoon. I can’t express how perfect everything was. The location is 10/10, the staff is superb and the breakfast every morning was delicious. There is a beach club across the hotel that we went to everyday. The best part is that there is a separate stair walkway to get into the sea. Which made it the perfect mix of beach and beach club. I wish we would have stayed here longer. I have nothing but excellent things to say. We will definitely be back one day!

Partner

10/10

Exceptional

07 Jul 2026

Grace Anna-sara

Beautiful hotel in perfect location! Would definitely return

Partner

10/10

Exceptional

06 Jul 2026

Aglaé

Cet hôtel a dépassé nos attentes.

10/10

Exceptional

06 Jul 2026

Nicholas

A beautiful hotel!

Partner

10/10

Exceptional

05 Jul 2026

BOULES

Very beautiful property

Family

10/10

Exceptional

04 Jul 2026

Crystal

Lovely ! So pretty and perfect location, loved my stay

Partner

10/10

Exceptional

27 Jun 2026

mariana

We loved our stay. Beautiful hotel and amenities.
Staff was very kind and helpful.

10/10

Exceptional

26 Jun 2026

Keith

We had a great time. The staff were lovely. The rooms were nice and the amenities were very relaxing. A nice quiet adults only resort that we would visit again.

Friends

8/10

Excellent

16 Jun 2026

Jon-Paul

Hotel was great, really stylish and well decorated.
No fighting for sun beds and a very chilled vibe. Beach bar has fantastic views of the beach, which is beautiful but easy too overcrowded during the day.
It’s a 15 minute walk to the livelier area of the resort if you want it.
Only thing that let the hotel down was the food in the restaurant. We booked Breqkfast and dinner. Breakfast was good but the dinner was disappointing. Due tibtye hotel being so nice we expected better. Not enough choice to be a buffet restaurant, and on some nights we struggled and decided to to eat out.
Still had a lovely time and would definitely stay at the hotel again, just wouldn’t bother with the dinner option.

Partner

8/10

Excellent

16 Jun 2026

Martha

Great location, gym and breakfast. Staff are pleasant. Be sure to check in early and remind them of double bed if that is the request.

Friends

10/10

Exceptional

15 Jun 2026

Fernando

Excellent service from the front desk

Partner

10/10

Exceptional

14 Jun 2026

Keshia

This hotel was perfect, staff were friendly and helpful. Spa facilities were amazing and the massage was 10/10.

Partner

10/10

Exceptional

11 Jun 2026

Rossana

This property is impeccably clean. The views and location are outstanding. The decor is elegant, modern, and serene. With a sort evening walk, you are in the heart of town with endless and varied dining options. I look forward to returning to the property and booking the gorgeous suite we enjoyed so much.

Friends

10/10

Exceptional

08 Jun 2026

Teresa

Our room was lovely, spacious, clean and well equipped. All of the staff were friendly professional and helpful.

Partner

10/10

Exceptional

08 Jun 2026

Jonathan

Beautiful hotel with great decor, lovely pools and perfect location. Breakfast was excellent. Very close to beaches, bars, restaurants and shops. Top place.

Partner

8/10

Excellent

05 Jun 2026

Bernard

We liked the quiet part of the adult only. Our room was a little bit loud as it was basically over the entrance, so hearing a lot of talk. As for the facilities they are good. We had the half board plan, breakfast was good but dinner was so-so. One thing I did not appreciate with the half board was the fact we had to buy the water for the dinner. I understand the part about drinks but water and your paying basically 350 euros per night.

Partner

10/10

Exceptional

01 Jun 2026

Sara

Fantastic hotel. Beautiful setting, peaceful and everywhere was spotlessly clean!

10/10

Exceptional

31 May 2026

Paige

We recently stayed at Inturotel Cala Esmeralda for our honeymoon and had a wonderful experience.

The highlights were definitely the beautiful pool areas, the stunning views, and the hotel's location directly across from the beach. We loved being able to walk to nearby restaurants and shops without needing to drive. Parking was easy, which was a huge bonus, and the spa was a lovely place to unwind.

The breakfast offered an impressive variety of options, and we appreciated having so many choices each morning. We were also pleasantly surprised to be welcomed with cava to celebrate our honeymoon, which was a thoughtful touch that made us feel special.

A few minor drawbacks: we found the beds quite firm for our liking, and the coffee tended to be a bit acidic. While the breakfast selection was extensive, some of the hot items could have benefited from a little more seasoning and flavour.

Overall, we thoroughly enjoyed our stay and would happily recommend Inturotel Cala Esmeralda to anyone looking for a relaxing getaway in Cala d'Or.

Partner

10/10

Exceptional

31 May 2026

Jelena

Very relaxing hotel, excrllent food and restaurant, two small pools but beautiful beach, enjoyed it very much. Rooms are excellent, comfortable beds and big balcony. Excellent interior and exterior design.

Partner

10/10

Exceptional

28 May 2026

Vanessa

My favorite stay! Perfect adult only hotel. It’s pricer than everything around- but worth the price. Food was good. The pool in front of the hotel is the best! The spa is an extra plus.

Partner

10/10

Exceptional

22 May 2026

Natasha

Beautiful hotel, beautiful beach, Beautiful people

Friends_and_family Family

10/10

Exceptional

21 May 2026

Maya

I truly enjoyed my stay: amazing location, great amenities, and lovely staff. Plus the place smells great; I genuinely miss the scent. Would definitely return!

Self

10/10

Exceptional

15 May 2026

Vanessa

Loved every minute of this! Great breakfast, quiet rooms & great views!

Partner

10/10

Exceptional

13 May 2026

KARI

We love the property and will definitely return.

Family

10/10

Exceptional

12 May 2026

Tanner

Such an amazing stay, beautiful room, friendly service, and the bar/ pool across the street by the Cala was amazing! Will be back for sure!

Partner

10/10

Exceptional

10 May 2026

Samantha

This was the most amazing hotel to stay at. The staff was super friendly, easy free parking, incredible breakfast, multiple well maintained pools and lounge spaces with some overlooking the beach right across the hotel! I would go back in a heartbeat.

Family

10/10

Exceptional

07 May 2026

Matthew

Loved our stay at the hotel. Staff were friendly and helpful, the pool areas lovely and beach across the road was super easy to get too. I worked one day and the wifi was strong enough to have video calls without hassle. Breakfast was very good, the range of options excellent. Gym was small but functional and had more than enough for a holiday workout session

Partner

10/10

Exceptional

03 May 2026

Anthony

Second time at this property and it is just wonderful!

Partner

6/10

Pleasant

02 May 2026

Jessica

This hotel was ok-- I don't think it's great value for money as we stayed at places in the same price range on the island that were much, much more spacious, newer, and nicer. If it was cheaper I wouldn't have minded the very compact rooms. Also wasn't a fan of the location-- lots of huge resorts in close proximity to each other and it was very touristy and lots of people. The spa was the best amenity-- the beach (Cala Esmeralda) was very packed with people and not very big.

Family

10/10

Exceptional

30 Apr 2026

Bethany

What a lovely hotel that is nestled between two stunning beaches.

It’s modern and fees luxurious. We had such a relaxing stay with multiple pools to choose from as well as the beaches, it never felt busy.

The cleanliness is superb and the rooms have everything you’d need and are accompanied by cosy balconies.

The buffet restaurant for breakfast and dinner had a good range of options and the beach bar across the road a good place to grab lunch!

A perfect stay for 3 nights.

Partner

10/10

Exceptional

28 Apr 2026

Kevin

Great facility and beach

6/10

Pleasant

27 Apr 2026

Victor

False advertisement on description, property is about an hour from airport, site says free transport to and from airport but when you call for transport they say they go through a third party so be ready to pay over 100 euros each way or a taxi which is about the same.

Partner

10/10

Exceptional

27 Apr 2026

Patricia Maria

We’ve just returned from a lovely four‑night break. The room was a really good size, and the staff were excellent – they genuinely couldn’t do enough for us. The location is perfect, right within the town, which made everything very easy. We would definitely go back.

Partner

10/10

Exceptional

19 Apr 2026

Catherine

Best place! Can’t wait to go back!

Friends

10/10

Exceptional

12 Apr 2026

Christopher

Nuestra estancia en el Inturotel Cala Esmeralda durante los últimos 4 días. Solo para compartir un poco de nuestra historia: mi esposa y yo realmente necesitábamos esto. Llevamos casados más de cinco años y tuvimos un año muy difícil debido a mis problemas de salud. Nos sentimos como en casa y muy bien atendidos. Pudimos hacer ejercicio, comer bien y disfrutar de las hermosas vistas y playas de Mallorca. Es un lugar increíble. Fue una gran transición hacia la nueva etapa que nos espera.
Por muy increíble que sea este hotel (con su hermoso diseño, comodidades y confort), no sería lo que es sin las personas que lo hacen funcionar. Es increíble ver a un grupo tan diverso de personas trabajando juntas con un trabajo en equipo tan fluido. Me he alojado en muchos hoteles caros por todo el mundo, pero nunca he visto un equipo tan bueno como el de aquí. Quienquiera que se encargue de las contrataciones está haciendo un trabajo fantástico.

Partner

10/10

Exceptional

06 Apr 2026

Reed Dennis

Staff was very friendly and helpful with everything. Wonderful spa area. Great breakfast. Sa Cala beach club was a great bonus. Also had a nice view of Cala Esmerleda.

10/10

Exceptional

01 Nov 2025

Stephen

The hotel was wonderful from meeting the first stall to your room to the facilities and the food. The view from our room over the cove was fantastic.

Partner

10/10

Exceptional

23 Oct 2025

Bryson

Beautiful hotel, great value, and fantastic location!

10/10

Exceptional

15 Oct 2025

David

An incredible 10 day stay at this wonderful modern hotel + great location with friendly professional staff in every area! Pretty faultless from the second we arrived - quick friendly informative check in, spacious room, spotlessly clean & comfortable. All of the communal areas were so beautifully designed with space, light, comfort, super stylish! The pool areas again spacious so never felt there were too many people around at any given time - plenty of beds, umbrellas, out door chairs + sofas in the sun & shade all so very calming & chilled throughout! Every staff member we came into contact with was friendly, helpful, professional & welcoming. Breakfast was included & amazing they had everything you could think of on offer hot + cold delicious & the dining area is gorgeous! Most nights, even though we hadn't booked half board, we ended up eating in the hotel because again dinner options were incredible, varied, delicious & at 33euros per person it was impressive! Location wise it was perfect too - hotel over looks a stunning bay, we always found free parking right out front on the road no problem, we could walk 10 minutes into the pretty buzzing small town full of bars/restaurants/cafes, we could walk 5 minutes further to a fabulous harbour with more eateries & lovely views - it couldn't have better all round so highly recommend & would go again in a heart beat as the island is stunning too!

Leisure Partner

10/10

Exceptional

11 Oct 2025

Corey

The property was really good and an ideal location, most of the best spots were owned by the hotel that made the experience a lot better.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Aleksandr

An excellent place to stay and rest in Cala D'Or

Leisure Partner

10/10

Exceptional

05 Oct 2025

Daniel M

I went on my honeymoon and the resort was amazing. Great food with variety, walking distance from the shops, and easy access to beaches. The staff cleaned the rooms extremely well and welcome us with a complimentary bottle of champagne.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Leigh

Simply stunning hotel and perfect in every way. The suite was beautiful and worth every pound. Would highly recommend

Partner

6/10

Pleasant

21 Sep 2025

Robin

The hotel is beautiful. Very clean and pretty. The rooms are a nice size and bed was very comfortable. The pool and bar area and beautiful. The restaurant is very nice. Service overall very good. Asked for a few things one we never received the other took a long time. The one downside is the food. The breakfast was good. The dinner was horrible. The food was tasteless and not good quality. They need to stop the included dinner buffet and put in a nice restaurant. I would rather pay for my dinner than have an all inclusive bad meal in a beautiful hotel. PLEASE WORK ON THE FOOD

Leisure Friends

10/10

Exceptional

19 Sep 2025

Daniel

Very nice staff at reception and very helpful. The amenities are really nice. The breakfast and dinner surprised me how good it was considering it was buffet. The room was super nice and comfy. I would 100% recommend this hotel

10/10

Exceptional

19 Sep 2025

Laura

Spotlessly clean, modern, stylish hotel. Loved that there were three pools. It wasn’t too difficult to find a sunbed. The breakfast was a bit chaotic but not much could be done about that - it’s a popular hotel so bound to be busy. We didn’t try the dinner so cannot comment on this. Staff were lovely.

Leisure Partner

8/10

Excellent

15 Sep 2025

Silvana

Beautiful area. Rooms are a little small. I paid for upgraded room and really no room for two luggages. Closet very small. Not enough room for both of our clothes to be hung. Beautiful balcony view.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Destiny

Mario was amazing with booking cabs helping us figure out everything on our trip we absolutely loved the facility and the people here. Highly recommended

Leisure Family

4/10

Poor

06 Sep 2025

Verified traveler

Couple stay in September

Service was rushed and sometimes rude. Food at buffet and dinner was very poor quality. Only positive was the access to the beach club which actually isn’t big enough for the hotel size

Partner

2/10

Poor

03 Sep 2025

Zachary

The beach was great. The breakfast was decent. Other than that the staff was not very friendly. We had ants in our room. The AC did not work properly. The sheets had a stain on them. The TV and Phone did also not work

Leisure Partner

8/10

Excellent

02 Sep 2025

Sarah

The location and spa were excellent. The whole beach situation is annoying to deal with if you’re wanting a relaxing vacation. The beach itself is extremely crowded (the property doesn’t have loungers on the beach) and the pool that overlooks the ocean gets packed with everyone from the hotel lining up at 9 am for the 10 am opening time. The breakfast and dinner were about 6/10, we ate there often but the times we went to other restaurants we were shocked by how good the food was in comparison. The rooms were clean however our towels were only changed once despite being there for a 6 night stay. You also can’t get pool towels exchanged whenever you want, you have to wait until Monday Wednesday Friday to do so. They let us use the spa facilities after check out and arranged for a taxi to airport. It was our honeymoon and we weren’t offered anything special throughout the stay.

Leisure Partner

6/10

Pleasant

30 Aug 2025

Bianca

Good hotel, good location, very friendly staff. Good breakfast

Leisure

4/10

Poor

12 Aug 2025

heather

We were treated as if we were an inconvenience the whole time. And any concerns that we had were not addressed and pretty much brushed off with a “ok” or “yes. I was told they would talk with a supervisor

10/10

Exceptional

12 Aug 2025

David

Love our stay here! Location and pool/beach access was top notch.

Leisure Partner

10/10

Exceptional

08 Aug 2025

Mirza

Was there for my honeymoon, it was perfect, highly recommend getting the room with a private pool
Staff is great
10 min walk to all restaurants
Beach and view was lovely
Room was clean, hotel clean and smells fresh
Sauna, steam, and gym was a plus
Book a massage
Would definitely stay again

Leisure Partner

10/10

Exceptional

06 Aug 2025

Tiegan Sarah

Amazing

10/10

Exceptional

03 Aug 2025

Kirsty

Lovely hotel

This is a lovely hotel, we stayed in a room with a private swim up pool which we really enjoyed. The hotel location was good (about 15 mins walk to the main restaurant area of town) and the beach bar across the road (part of the ) had a great view of the beach.

Partner

10/10

Exceptional

26 Jul 2025

Andrew Novicsky

Loved our stay there and the staff were incredibly friendly!

Leisure Partner

8/10

Excellent

22 Jul 2025

brianna

Ants in my room, cleaning staff came a sprayed bug spray.

10/10

Exceptional

22 Jul 2025

Peter

beautiful property

10/10

Exceptional

22 Jul 2025

Karen

This is our third stay at this hotel, it is beautiful, everything is exceptional. The food is very tasty and huge selection, the staff are all friendly and efficient, cleanliness is very high in your rooms and all surrounding areas. We had a junior suite which is very spacious, shower gels, body lotions all included, plenty of wardrobe space, fridge, large tv with British channels, lovely view over pool and gardens. Beach club across road with pool and access down to beach. Bars and shops close by, well done hotel esmerelda see you next year.

Leisure Partner

6/10

Pleasant

21 Jul 2025

Jack

Positives
Close to beach and Cala
Great beachfront restaurant right out front
Nice oceanfront pool
Negatives-Limited chairs at beachside pool waiting line and people arguing about chair selection
First room we checked into smelled so bad we asked to move to another room the next day.
Room decor terrible entire floor is bathroom tile felt like an 80’a Turkish bath
A/C is limited to 18’ hotel has a policy they do not allow guest to set their own temperature below a pre programmed limit.
Hotel Front desk advised they would prepare a boxed breakfast to takeaway since we had an early checkout. When we went to the breakfast spot they had not knowledge nor capacity to prepare a takeaway breakfast. They gave a plastic bag to us and we had to fend for ourselves and grab a baguette and cheese. Room chiller/refrigerator did not work. Asked from desk to service and they never came to repair during the remainder of our stay.

10/10

Exceptional

16 Jul 2025

Ramiro

Excellent property with Nice beach and pools

Leisure Family

10/10

Exceptional

16 Jul 2025

Aimee

A perfect place to relax and unwind. We enjoyed our ocean view room, the friendly staff, the modern and clean vibe, the delicious breakfast buffet, and the special pool overlooking the ocean cove. Would highly recommend staying here if you want a relaxing place in Mallorca!

Leisure Family

2/10

Poor

16 Jul 2025

Samantha

This hotel is awful. It feels like you are staying in an airport. It’s clinical and uncomfortable and nothing invites you to relax. The staff are ignorant, the rooms are decorated like a public toilet, the machines in the gym were rusty, the buffet was limited, and so it goes on. The only saving grace was the location and the beach club which was very nice. We left early as it was that bad

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Nicole

Exceeded our expectations. Hotel

Partner

10/10

Exceptional

13 Jul 2025

Vanessa

This was perfect location to accesss to beach Cala Esmeralda and walking distance to Cala D’or dining. It

Partner

10/10

Exceptional

08 Jul 2025

Niles

Lovely staff, clea

8/10

Excellent

03 Jul 2025

Jade

Hotel itself was in a lovely location, great access to the beach and perfect for shorts walks into the town centre. The beach is stunning, and the views are to die for. Really lovely decor, and clean throughout. The staff however really let the property down. From the minute we arrived the staff were rude and abrupt. Barely any of the staff greeted us in the mornings or evenings, even when walking past the front desk. We paid a lot of money to stay in a nice hotel, and feel we did not receive the level of care and attention we deserved. We felt isolated and judged.

Leisure Friends

6/10

Pleasant

28 Jun 2025

John

Thank goodness for the Beach Club!

The hotel is a little sterile and if it was not for the beach club I would rate it two stars. The pools are a little soulless and the staff are not particularly helpful, particularly at breakfast - lots of attitude! The breakfast is one of its weak points due to the coffee machines (they take an eternity to make a coffee and create a lot of angst with guests), the fresh fruit regularly runs out and the jars containing be cereals are so inaccessible that it is like playing a game of operation!

Friends_and_family Friends

8/10

Excellent

21 Jun 2025

jill

Nice hotel. Nice spa. Staff great. Best thing is location. We did day trips to cool beaches.

Leisure Partner

10/10

Exceptional

13 Jun 2025

Jose

Amazing staff. Super clean. Quiet. Parking available. Highly recommended !

Leisure Partner

8/10

Excellent

09 Jun 2025

Angela

Very nice beach.

10/10

Exceptional

30 May 2025

Rosalind

My daughter and I had a 4day stay and had a wonderful time. The staff were extremely friendly and helpful. We both have gluten sensitivities and the buffet had many options and the dining staff were knowledgeable and helpful. We had a couple of treatments in the spa which was also wonderful. The beach was also very nice. We will definitely be back!

10/10

Exceptional

19 May 2025

Alexander Robert

Quality stay no children.

Leisure Partner

10/10

Exceptional

19 May 2025

Michelle

Great location near the beach (there is a road between the hotel and beach). Great place to jump in the water near the pool. Breakfast was good, dinner for half board was okay. If I were to go back, I would do breakfast only.

Rooms were spacious but outdated. We paid extra for a sea view room, wouldn’t do that again either.

Partner

10/10

Exceptional

18 May 2025

Christopher

Would highly recommend, fantastic resort

Leisure Partner

10/10

Exceptional

17 May 2025

Katarzyna

It's a gem. Super clean, seems new or refurbished.Staff is wonderful. Food healthy and great. Facilities great. Two pools at the hotel- third one with a stunning view of the sea 1min across the road.What I liked is they don't play dumb music by the pools. It's a peaceful, quiet place where you can really unwind. Seems to attract guests who are respectful.We had a suite with a private pool- amazing. Only minus is our room was quite cold- heating didn't work (I guess switched off for the start of the season?). But there was an extra duvet and a blanket. We arrived late, shattered and the welcome was warm and they left some food for us in the room.

Leisure Family

10/10

Exceptional

16 May 2025

Liam

Beautiful setting, lovely touch with the welcome drink upon arrival. 3 outdoor pools that all offer their own unique option. Spa and indoor pool are top quality. Dinner options can sometimes be sparse but thats more preference than the actual options available.

Leisure Partner

10/10

Exceptional

14 May 2025

Jeremy

Great place, better than advertised

10/10

Exceptional

12 May 2025

Elizabeth

Great hotel and easy access to town but also far enough away to enjoy quiet surroundings

Leisure Family

10/10

Exceptional

12 May 2025

Nicholas

We had a fantastic stay at the Cala Esmeralda Beach Hotel. The hotel itself is very well kept in excellent, clean condition as well as the surrounding areas such as the 2 on site swimming pools or the terrace and its swimming pool across the road on the beach. The staff were very friendly, professional and courteous. The food was also very well catered for and substantial portions (there were also healthy options available). I did not use the gym or spa but did have a look around and the facilities also looked amazing. The rooms are quite small, however they are well renovated and cleaned daily and we had the sea view which was beautiful. The area itself is about 1 hour driving from Palma however its got lots to offer with various shops and restaurants within walking distance. The only (minor) things that I can say is: that on 2 mornings both coffee machines were not working, which is almost inexcusable and could have been avoided by proactive cleaning of the milk pipes and would have been much worse if there were more guests.

Leisure Partner

8/10

Excellent

06 May 2025

Verified traveler

Our stay was really nice, the place is right next to an amazing beach it is so picturesque. The hotel looked beautiful, loads of swimming pools and activities. Spa was free to use and this is a big bonus! They have a lovely heated pool! Food was lovely, lots of grills every night but I hate hotels that charge you for bottle of water. Every other hotel gives you 1 free bottle a day for your room. Staff were friendly and super helpful. However the hotel was smoke free bar 2 areas and we wish we had known about this. They told us the owner doesn’t like it but really it should be about guest. We also did not get our towels changed the entire stay (3 nights) so not sure whether this got to do with eco friendliness but not ideal. We would definitely come back again, but I hope the hotel can take these constructive feedback on board

Partner

10/10

Exceptional

23 Apr 2025

Emma

Casa Esmeralda Trip

I had an amazing vacation here at Casa Esmeralda. The staff (Toni) upon arrival at reception was super friendly, helpful, and professional. This service was carried through from beach bar, restaurant, and spa. I loved the variety of pools and easy access to beach and town.

Friends_and_family Family

6/10

Pleasant

26 Nov 2024

Louis

Do not sell rooms with unusable amenities!

Dear Director of the Inturotel Group,

I am writing to express my deep disappointment regarding the experience my partner and I had during our recent stay at your hotel in Mallorca. We booked a junior suite with a swim-up private pool, expecting this feature to enhance our experience.

Unfortunately, when we attempted to use the pool, we found it to be freezing cold and completely unusable. This was extremely disheartening, especially given that none of the outdoor pools at the hotel were heated, rendering them equally unusable during our stay.

At no point during the booking process were we informed that the pools were unheated.

This lack of transparency significantly affected our ability to enjoy what we had hoped would be a key element of our stay. We feel that we were misled about the room’s amenities, as we had every expectation that the pool would be comfortable and functional.

We initially raised our concerns with the hotel manager, hoping for a reasonable solution. However, we were extremely disappointed with the response we received. The refusal to offer any form of part refund for a clear shortfall in the quality of our stay only added to our frustrations. We are deeply upset by how this situation has been handled. If this is still unresolved then we will be left with no other option but to put through a credit chargeback claim via the bank.

Partner

8/10

Excellent

26 Oct 2024

Linda

Clean friendly good location

Leisure Partner

6/10

Pleasant

20 Oct 2024

Robert

Did not like the buffet meals -queues and food quality

Leisure Partner

10/10

Exceptional

19 Oct 2024

Dan

Great property professional workers always happy to help

Leisure Partner

10/10

Exceptional

19 Oct 2024

Michaela

We had a fantastic stay at this property. Its just a shame that its hard to catch a sunbed by the sea pool because some guests still feel entitled to occupy these with their towels.
I d also prefer it if the pools weren't closed at 6pm but later. Hotel, Rooms, Hotel grounds, Restaurant and pools are great. Staff is very friendly and helpful.

Leisure Partner

10/10

Exceptional

10 Oct 2024

Greg

Chill out.

Great for a relaxed time on the beach during the day and a great choice of cuisines for dinner.

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Andrew

The hotel has a lovely relaxing vibe, like a Scandinavian spa. Rooms are modern and very clean, we loved waking up to the sound of the sea.
A couple of small points but honestly not a problem…1. TV not easy to use. 2. Towel rack is underneath the balcony wall so hard to dry towels etc especially in October. If the hotel do not like towels over the balcony you may wish to consider a better positioned rail or rotate towels more in cooler months.
Great location just outside main town so we enjoyed the walk in each evening. Beach club was lovely. Breakfast options were great. Staff very helpful and happy.

Leisure Partner

10/10

Exceptional

05 Oct 2024

Gregory

All facilities, great staff many nearby restaurants and a nice beach for swimming. A great place to chill out.

Partner

10/10

Exceptional

26 Sep 2024

Danielle Hermione

Beautiful hotel for adults on a P beautiful Cala would highly recommend and stay again.

Leisure Partner

10/10

Exceptional

17 Sep 2024

Kate

What a beautiful hotel with beautiful facilities, decor, staff, in a beautiful spot. I would definitely come back and have recommended it to all of my friends and family. The food was particularly delicious and the chefs were always so friendly and helpful.

Leisure Self

10/10

Exceptional

14 Sep 2024

Brendan

Outshines more expensive competitors

Superb hotel which delivers in spades on experience. The staff are a credit to the hotel always pleasant, available and helpful. The interior is beautifully maintained, cleaned and is just the laid back Majorcan style we love.
Yes, you have to queue for 30 mins to gain access and get you bed overlooking Cala Esmeralda for the day... fairest way and nobody has yet been disappointed. Never mind the naysayers, we're booked again.

Partner

10/10

Exceptional

11 Sep 2024

Darren

Right next to the Cala with easy access!