Name: Crowne Plaza Harrogate
Address: King'S Road, Harrogate, HG1 1XX, GB

10/10

Exceptional

18 Jul 2026

Michelle

Good breakfast & friendly staff

Family

10/10

Exceptional

17 Jul 2026

John

The Crowne Plaza in Harrogate had all the attributes you would expect of a top-class hotel, in terms of its rooms, facilities, services and so on, but what really distinguished it from similar hotels was the quality of its staff and their enthusiasm to do an excellent job. My comment applies to every staff member with whom I interacted during my week-long stay and includes: Zoltan who fixed up my room so well and so passionately, James who managed the hotel's excellent breakfast service with such passion, individuality and purpose, Mae and Gergana on the front desk and whose reception service was delivered with such care and thoughtfulness. These are just a few of the many who worked so hard every day to make this hotel such a superb place to stay. Thank you so much, I enjoyed every day and I will certainly return.

Family

10/10

Exceptional

17 Jul 2026

Monika

Tamas at breakfast and in lift, very courteous and excellent customer service. Check in staff are polite. Great to have aircon as well. Great location and clean rooms.

Partner

10/10

Exceptional

15 Jul 2026

Lorraine

Lovely modern hotel in the heart of the town

Partner

8/10

Excellent

14 Jul 2026

Fiona

The location of the hotel is excellent for Harrogate town The bus station snd rail station are in easy walking distance
The breakfast was vsried We were seated punctually. The car park instructions weren’t very clear and caused a bit of confusion

Partner

8/10

Excellent

14 Jul 2026

Ian

Excellent location in the centre of town, plentiful breakfast. Only small gripe was cashless bar meaning had to return to room for a card.

Partner

4/10

Poor

13 Jul 2026

Jade

I booked a premium room to spend the night for my birthday. Upon arrival at the hotel, I saw that there was only two disabled parking spaces outside of the hotel, both of which were taken. I asked my sister to go into reception to ask where the rest of the disabled parking was. She returned and told me that the staff member said we would just have to park downstairs. We went and found the carpark, which was an absolute nightmare. No disabled spaces to offer, huge concrete pillars and metal bars between each space. We saw another lady having to get her elderly, disabled mother out of the car into her mobility scooter in the middle of the carpark, because it wouldn’t have been possible once in a parking space. The long walk from the car to the reception really exhausted me and exacerbated my chronic illness. It was a terrible start to our stay.
We got to our room and it was very hot. The fridge had food left in it from a previous guest.
The beds were a good size, but probably the most uncomfortable hotel bed I’ve ever slept in. Both the mattress and the pillows were hard and rigid, it was an awful nights sleep.
We wanted to order room service for dinner. We tried ringing repeatedly for half an hour, with no one answering the phone. In the end I rang reception, the lady seemed very unsure of procedures (asking me to go to reception and pay for food when I had already pre-authorised my card)
The food finally arrived and was very nice, but our whole stay was very disappointing.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Karen

Lovely stay. Was so quiet. Staff very attentive nothing to much trouble

Partner

10/10

Exceptional

12 Jul 2026

Nicola

The staff were amazing and did all they could to make it a special event - thank you

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

grace

Excellent note. Helpful and speedy staff. Even called us when we got to our room to check we had everything we needed. Breakfast was a wide choice and attentive staff. Superbly clean throughout.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Paul

A bit tired but pleasant, a comfy bed and lovely staff. Car park tests the skills ....

Partner

8/10

Excellent

07 Jul 2026

John

Breakfast could have been better. Dirty plates, poor sausages gaps in food replacements. Bar very expensive.
Food in the bar was good

Partner

6/10

Pleasant

06 Jul 2026

Stephen

Perfectly acceptable room. Good location.

10/10

Exceptional

06 Jul 2026

Paul

Exceptional staff and customer service both in reception and at breakfast.

Self

8/10

Excellent

05 Jul 2026

Mark

Clean, well equipped hotel, nice bar and breakfast. Good location in Harrogate town centre. Be sure to use the car park under the hotel.

Partner

6/10

Pleasant

01 Jul 2026

Asa

Staff pleasant. Breakfast good. Average rooms, Average maintained. Excellent air conditioning. Average WiFi.

Self

10/10

Exceptional

01 Jul 2026

Paul

Excellent stay at Crown Plaza in Harrogate. The location is good and it is within walking distance distance of the town centre. Staff were very friendly and helpful. Restaurant was excellent with good choice , tasty food and brilliant service. Loved the breakfast buffet. Will definitely return.

Partner

6/10

Pleasant

29 Jun 2026

Barbara

Hotel could be cleaner in a lot of places. Staff polite, bar very expensive, breakfast had lots of choices but tasted bland.

Could hear other people in rooms using their bathroom!!

Partner

8/10

Excellent

29 Jun 2026

Tracy

Having stayed 3 weeks ago I was hoping for a better experience - I learnt from last time and took my own pillow so a great nights sleep and the breakfast everything was hot including the coffee - really enjoyable stay

Partner

6/10

Pleasant

28 Jun 2026

Robin

This hotel would be suitable for people who like large, impersonal hotels!
The housekeeping could have been more prompt and the car park wasn't easy to negotiate.
With hundreds of people at breakfast, we would have expected for a 4 star hotel, not to have to queue up to get your own water for teas etc. from a machine and toast from the one available toaster!
However, the excellent breakfast manager was working under difficult circumstances and conditions and was most helpful.

Partner

10/10

Exceptional

27 Jun 2026

David

Lovely friendly clean hotel

Partner

8/10

Excellent

26 Jun 2026

Jordan

Quick night away - good price, comfortable and spacious room with a decent breakfast.

Partner

10/10

Exceptional

25 Jun 2026

DOROTHEA

Room was spacious. Combined bathtub/shower was very slippery and a nonslip bath mat should be provided.

Partner

8/10

Excellent

25 Jun 2026

Sarah

Lovely room, clean, fab breakfast. Location was great to walk into Harrogate. Only negative was small lifts & having to wait as with a case it was difficult to navigate stairs from carpark.

Friends

10/10

Exceptional

25 Jun 2026

carlos

Centrally located. Roomy and clean.

Partner

10/10

Exceptional

25 Jun 2026

Anthony

Minor issue with key wrongly dated which was quickly resolved

Partner

8/10

Excellent

25 Jun 2026

Sharon

The hotel was central and the AC was Arctic, lovely

Partner

10/10

Exceptional

24 Jun 2026

Carolyn

Hotel was very clean and well maintained. Situated near the centre of Harrogate

Partner

10/10

Exceptional

24 Jun 2026

Peter

from the moment I walked in the welcome was superb, friend and helpful
the hotel location is good, parking underneath, and the aircon in the room - much needed - was brilliant

this was a first class stay

Self

10/10

Exceptional

23 Jun 2026

patrick

Great location for visiting Harrogate.
Central for all that the town has to offer.
Staff made us feel most welcome.
Convenient underground parking within the hotel.

Partner

8/10

Excellent

22 Jun 2026

Robert

The Front Desk staff and evening restaurant staff were very helpful and polite. However at breakfast some guest received more service from staff. Like staff offering to get them hot drinks were as we just had the drinks pointed out to us.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Iain

Really helpful check in that explained in great detail about the underground car park, where to go for breakfast and how to get to our room. Our room was clean enough but water in bathroom was extremely hot. Breakfast was average and a bit bland.

Partner

10/10

Exceptional

20 Jun 2026

Jacqueline

Staff always make a hotel special - the staff were friendly helpful and very professional- we had a great stay and will return

Partner

8/10

Excellent

20 Jun 2026

David

Quiet air conditioned room.
Comfortable bed
Clean bathroom and room.
Polite staff.

Couple of downsides:-
Due to problems with birds there was bird netting placed completely in front of the room window so it looked like you were looking out of a prison cell. Spoiled the view over Harrogate.

Also, there was some kind of mixup where my confirmed booking had somehow attached itself to another IHG members details. It’s slowed up check in somewhat while the staff had to try and work out what had gone wrong.

Partner

4/10

Poor

18 Jun 2026

Vahid Reza

Very rundown and not clean. Staff were very nice and helpful. Breakfast wasn’t great at all.

Partner

8/10

Excellent

18 Jun 2026

Samira

Perfect location to convention center and amenities. Walking distance to the train station.

Business

10/10

Exceptional

15 Jun 2026

Lisa

Lovely central hotel. Only a 5 minute walk into town. Great parking, you pay on arrival. It's £15 per night. Lovely clean rooms & great staff. Well worth a stay if you are in the area.

Partner

10/10

Exceptional

15 Jun 2026

Natalie

Had a lovely stay as did my elderly folks, who felt safe, comfortable and throughly enjoyed it, especially the breakfast

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Jamie

Very efficient and friendly. Great location for the convention center

Business

8/10

Excellent

12 Jun 2026

John

Clean room , friendly staff & nice breakfast located in a good central position in the town 👍👍

10/10

Exceptional

10 Jun 2026

Justin

My recent stay at the Crowne Plaza Harrogate was excellent from start to finish.

The hotel’s location is fantastic, making it easy to explore Harrogate and enjoy everything the town has to offer. The room was spotless, well-maintained, and provided all the comfort you’d expect from a quality hotel. The bed was incredibly comfortable, ensuring a great night’s sleep, and the shower was powerful and consistently hot – always appreciated after a long day.

Breakfast was lovely with plenty of choice and everything fresh and well presented. What really stood out, though, was the friendliness of the staff. Everyone I encountered was welcoming, professional, and genuinely helpful throughout our stay.

Overall, it delivered everything you’d hope for from a top-quality hotel: excellent service, cleanliness, comfort, and a great atmosphere. A wonderful stay and somewhere I would happily return to in the future.

Partner

10/10

Exceptional

10 Jun 2026

Robert

Check in was very easy. On site parking was great and breakfast was delicious

Self

8/10

Excellent

08 Jun 2026

Elaine

Clean room, ideal for an overnight stay

Partner

8/10

Excellent

08 Jun 2026

Shaun

Good hotel, well situated and definitely value for money. If car park can’t be made any bigger (understand why) then more considerate parking by those that use it would help as spend much time circling and re circling to find a space.

Self

10/10

Exceptional

08 Jun 2026

Ian

All good, great stay

Friends

10/10

Exceptional

06 Jun 2026

Bruce

Enjoyed our stay. It was easy to book in and the room was ideal for us.

Friends

8/10

Excellent

06 Jun 2026

Brian

No issues checking in. Staff were pleasant and the hotel was nice and clean. Plenty of space in the car park for £15 a day.
Ideal location for the shops, pubs and restaurants.

Partner

10/10

Exceptional

05 Jun 2026

Sandra

Would stay again great staff and place

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Michael

The hotel is centrally located so a great location to explore Harrogate. The staff are helpful and friendly.

Self

10/10

Exceptional

01 Jun 2026

Denise

Enjoyed our stay, staff and food all great

Partner

10/10

Exceptional

01 Jun 2026

yvonne

The whole hotel was very clean and the staff very helpful.
The underground carpark was a bonus and the walk into town only took about 10 minutes.
I would definitely stay at this hotel again.

Friends

4/10

Poor

01 Jun 2026

paul

Without many notice we were given a room with adjoining door to the next room .. the noise from the next room was such that we had to request another room.. then the 2nd room had a double bed instead of the twin we had booked .
A single duvet was supplied with no cover , the double duvet was put on the floor on day 2 . The bathroom extractor didn’t work.
The whole hotel is somewhat jaded and not at all what I had expected .

Partner

6/10

Pleasant

01 Jun 2026

Tracy

The hotel is good but unfortunately the breakfast did let it down the coffee was cold and also the food was on the servers.

The pillows are also so hard like sleeping on a brick

Partner

10/10

Exceptional

31 May 2026

Wendy

A very comfortable stay. Met all our needs. Shout out to helpful reception staff. Also front desk gentleman managing breakfast. Lovely manner, very responsive and multi tasking as needed to make sure everyone was looked after. Gentleman in charge of making sure breakfast foods were available, worked hard and efficiently too. Breakfast offer very good, bar good, room good. Easy car parking and access to Harrogate

Partner

2/10

Poor

28 May 2026

Jonathan

Watch out! They overbook you. I was forced at 9:40 pm to go to another hotel that they arranged in front of me. OK so get to stay in harrogate again for free with them and the got me another hotel, but I was planning to use the gym etc prior to my work the next day. Staff were nice and apologetic and got me sorted in an inferior hotel but this policy is unbelievable.

Self

10/10

Exceptional

27 May 2026

Andrew

A perfect venue for the conference centre and very comfortable. The breakfast was amazing. So much choice and really good quality.
Note - we had an accessible room on the third floor. The room was great but the 03:30 fire alarm caused us some issues. Our mistake for not ticking the ‘need assistance’ box at check in.

Friends

6/10

Pleasant

26 May 2026

Mrs Suzanne

The room was clean. But quite small for a premium room. No sofa and breakfast was quite basic. Would expect better for crown plaza

Partner

6/10

Pleasant

25 May 2026

Clare

Our room was very clean. The staff during the day were extremely helpful, alas, not so much when we had a problem during the night. The hotel gave us a credit for this.
The breakfast was fine, although, as expected on a bank holiday, super busy.
We did not appreciate the proximity of the hotel to the conference centre. Therefore, maybe an idea to check if there is a conference on when you visit and what time it finishes in the evening.

Family

10/10

Exceptional

18 May 2026

Kyle

I’ve stayed here many times for business and the breakfast is always good and the rooms always clean.

I was here for 6 nights which has been my longest stay. What was really noticeable over a longer period was how EVERY staff member was so polite, helpful and friendly.

8/10

Excellent

17 May 2026

Jennifer

Old shower controls I found hard to use. I had a problem with the door, but a maintenance man came quickly to fix it!

Friends

8/10

Excellent

17 May 2026

Liz

All great apart from confusion about meal discount which was sorted via reception, for which thanks. Please ensure all restaurant and bar staff are aware of the Harrogate visitor card discount. All other staff apart from bar member who refused the discount (eve of 160526) were excellent. Food great. Room great.

Partner

8/10

Excellent

17 May 2026

Jonathan

.

10/10

Exceptional

16 May 2026

Robson

Place was ideal as it was next-door to the conference Centre.
Very friendly staff and all services nice.
Wonderful breakfast and I was really impressed.
Well done everyone!

Self

10/10

Exceptional

16 May 2026

Julie

Great room, good value.
Booked the Room/Dinner & Breakfast rate.
Food at dinner was excellent.
Plenty of choice for Breakfast as well.

8/10

Excellent

15 May 2026

Tracey

clean room, staff approachable, The shower water was lukewarm only. reported at check out.

Partner

8/10

Excellent

15 May 2026

Alan

Only one complaint, the bar and restaurant are to cold which is not only uncomfortable for the customers eating and drinking, and also results in any hot food being served up gets cold very quickly.

we had a 5 night stay, and during that time all of the hotel staff were truly great.

Thank you Crown Plaza for a wonderful stay.

Alan & Janet Matthews

Partner

8/10

Excellent

13 May 2026

Denis

Location

Partner

10/10

Exceptional

12 May 2026

Kathleen

The room was clean and comfortable large bed. We would have preferred a walk in shower rather than over the bath but was fine for two nights. Parking wasn’t easy very busy and restricted bays. Staff very helpful. Very good breakfast. Bar food good.

Partner

8/10

Excellent

12 May 2026

Herbert

There are two things I did not like.
1. The mattress was very uncomfortable. I woke every morning, in pain all over; feeling like I’d been mugged and beaten up.

2.Getting in and out of the bathtub/shower was hazardous. I have arthritis in my hips and knees; I had problems raising my leg(s) high enough clear the side of the tub. The bath mat in the tub did little to prevent slipping.

Self

10/10

Exceptional

10 May 2026

Daniel

Great hotel, big clean rooms. Situated very close to restaurants and bars in the centre of Harrogate.

Partner

10/10

Exceptional

10 May 2026

Carol Anne

Fantastic breakfast. Good choice.
Room was nice and hotel staff were helpful and friendly

Friends_and_family Friends

6/10

Pleasant

10 May 2026

JUNE

The breakfast was ok

Friends_and_family Friends

8/10

Excellent

09 May 2026

Sabrina

Good location, great breakfast, super friendly staff

Partner

10/10

Exceptional

07 May 2026

Geena

Lovely hotel, friendly staff, very convenient to the exhibition centre. Carpark directions and space shapes are certainly... creative. But plenty of space as long you don't follow the arrows that point to nowhere.

Business

8/10

Excellent

06 May 2026

christine

I’m a good location, great breakfast

Friends_and_family Friends

8/10

Excellent

04 May 2026

John

A good hotel, better organisation around check in time would improve ratings, the bed was reasonably comfortable, however the pillows are as comfortable as a park bench , i didnt sleep very well at all, there were two pilliws each, but they were all rather firm. Breakfast was good, plenty choice from cereal , toast, fruit , full english cooked breakfast as well as pancakes etc from the table menu, but there was a 25min wait for those at our time of eating which was @ 9am. Fresh coffee was very nice.

Partner

6/10

Pleasant

04 May 2026

Martin

Fairly nice but pretty average. Why they don’t fit dampers to the bedroom doors I don’t know - from early everything is slamming and banging so sleep is difficult. Room cleaning was poor - we were there 4 days and the bathroom bin was never emptied. The bedroom bin was emptied but bits left at the side of it. The coffee cups we’d used were left dirty. Don’t bother with the bar - they don’t know how to make cocktails - and use dire mixers. I tried a cosmopolitan - ruined by the cheapest sucralose tasting cranberry juice drink as the main ingredient. They charge premium prices but you’d get a better drink in Wetherspoons. I doubt I’d go back though the location was good.

Partner

10/10

Exceptional

02 May 2026

Mary

Very clean room and staff extremely helpful. Excellent breakfast choices.

Partner

10/10

Exceptional

27 Apr 2026

Steve

Clean quiet great price for Harrowgate

Partner

10/10

Exceptional

27 Apr 2026

Carol

All good at the hotel, good sized rooms and quiet. Staff very helpful and great location.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Philip

Staff are really helpful, room clean. Car park is let dow, small bays with columns in some. Breakfast ok

Self

10/10

Exceptional

21 Apr 2026

Kath

Fast, efficient and friendly check in service. All the staff were so pleasant and helpful. Car parking easily accessible and we were able to leave the car in the hotels park until 5pm on day of check out which was a bonus. Lovely clean modern hotel close to the town centre. Our room was on the 8th floor which had wonderful views over the town. The rooms were lovely and clean with everything we needed including a fridge. The super king bed was comfortable too. I can't fault this hotel especially as it was so reasonably priced too. Will certainly be staying again.

Partner

8/10

Excellent

18 Apr 2026

Gary

Everything was fine. Car parking a bonus

Partner

10/10

Exceptional

18 Apr 2026

David

Very friendly and welcoming staff

Self

8/10

Excellent

15 Apr 2026

Vanessa

Lovely hotel, car park below with ample parking. Nice breakfast, huge beds, only critic is bath with shower. No walk in shower which with mobility issues did mean mom couldn’t shower.

Lovely service and vibe, can’t fault the hotel. Thank you

8/10

Excellent

14 Apr 2026

Johann

good breakfast selection plenty of choice .

Partner

10/10

Exceptional

13 Apr 2026

Gaz

Great location decent parking all round good hotel .

Partner

10/10

Exceptional

12 Apr 2026

Lauren

Nice easy, quick check in. Breakfast host was so friendly and very warming.

10/10

Exceptional

12 Apr 2026

Alan

Great location. Pleasant room with comfortable bed. All the staff were extremely friendly and breakfast catered for all our needs.
Overall the hotel was very good value for money.

10/10

Exceptional

11 Apr 2026

Helen

Sharon in housekeeping kept room clean
Guy at breakfast on Easter Sunday gave great walking recommendations (didn’t get name)

Friendly front desk staff. Parking was easy, right underneath.

Self

10/10

Exceptional

08 Apr 2026

Frank

Very happy with all of the staff at this hotel the service was excellent especially mae on reception

Partner

10/10

Exceptional

08 Apr 2026

UMRAN

A fantastic location for exploring Harrogate. The hotel is clean, practical, and has all the necessary amenities on site. The large basement parking is a real bonus and very convenient. The staff are absolutely lovely—friendly and welcoming throughout the stay. The restaurant serves good food as well, making it easy to relax without needing to go far.

Partner

8/10

Excellent

06 Apr 2026

Susan

Good location

6/10

Pleasant

04 Apr 2026

Hugh

Fantastic car park and reception let us check in early as it was Easter and was going to get busy. Room was great and bed very comfy. Breakfast was very average but was in nice dining area.

Partner

6/10

Pleasant

02 Apr 2026

Gregory

Yes

10/10

Exceptional

02 Apr 2026

David

Excellent stay at this hotel. Staff could not do enough to assist. A very clean and well maintained hotel. Breakfasts were excellent. Executive lounge each evening was well stocked.
Overall a brilliant stay.

Partner

10/10

Exceptional

31 Mar 2026

Colin

Great value room, very spacious and quiet room

Partner

10/10

Exceptional

30 Mar 2026

Michael

An excellent hotel in an excellent location at great value for money.
Spacious rooms with all requirements met.
Excellent breakfast with plenty of choice.
Convenient onsite parking.

Partner

10/10

Exceptional

29 Mar 2026

debera

Really friendly and helpful staff. Breakfast was good. Clean room but bed was quite firm

Partner

8/10

Excellent

29 Mar 2026

Patricia

Great central location, lots of restaurants and shops and tourist activities on your doorstep, very walkable. Really handy having on-site parking at a reasonable cost. Good choice at breakfast for both vegetarians and non-vegetarians and very fresh. Bar area is lovely and comfortable place to sit, dining room a functional area and staff great. Didn’t use fitness suite. Reception staff very welcoming.

Partner