The Horse & Farrier

8/10

Excellent

26 Jun 2026

Kelly

Staff were lovely and friendly. Breakfast buffet was nice and accommodated my request for vegetarian sausages. The bathroom had some loose tiles around the bath and there was a faint smell in the room which I couldn’t decide if it was supposed to be an air freshener or not. We were upgraded as they had a spare room and we had a lovely view of the gardens.

Partner

6/10

Pleasant

26 Jun 2026

paul

Good hotel but I was disappointed with the food in the restaurant .
Although I was given a refund they still put service charges on my bill.
Which i felt I should pay .

Partner

10/10

Exceptional

26 Jun 2026

Chris

Excellent hotel, great service, breakfast was fresh and service great. Location was also excellent.

10/10

Exceptional

26 Jun 2026

Nicole

Wonderful staff, fantastic room. Lovely stay.
I will definitely stay again.

Friends

6/10

Pleasant

25 Jun 2026

james

Great location and nice hotel but a room without a window is never going to be good.

Partner

8/10

Excellent

23 Jun 2026

Ronald

Breakfast was not included, and I did not expect that. With what I paid, it should have been included. The location is excellent- close to Parliament and Westminster Abbey.

Family

10/10

Exceptional

23 Jun 2026

Martin

Yanet au comptoir de réception de l'hôtel était très agréable et serviable.
Yanet at the reception desk was very kind and useful.

Friends

10/10

Exceptional

22 Jun 2026

Jonathan

Lovely location and staff excellent. Showers a little retro!

Partner

10/10

Exceptional

22 Jun 2026

Sandra

Great central location. Close to tube but also walkable to many places. Breakfast very good, lots of hot and cold options. Complimentary few snacks/water in mini bar. Good a/c which was needed. Only downside was shower - complicated and so strong we had small flood.

Family

10/10

Exceptional

22 Jun 2026

Isaac

Great value and a fantastic location!

Self

8/10

Excellent

21 Jun 2026

Nick

Nice hotel in a good location with excellent Garden Terrace. Food was very good, but service not the best despite being quite a lot of staff. Bed was made up, but room service not taken away for over a day.

Partner

10/10

Exceptional

20 Jun 2026

Rebecca

This hotel is beautiful, and located by the river Thames. The breakfast was amazing. Everyone treated us really well, and the hotel was kept clean.

Partner

10/10

Exceptional

19 Jun 2026

Yuehong

Excellent stay! Great location, clean, comfortable bedding. Gym is a bit small

10/10

Exceptional

19 Jun 2026

Matthew

N/a

Partner

10/10

Exceptional

18 Jun 2026

Dara

Breakfast buffet had a wonderful selection of choices. All staff were friendly and helpful.

10/10

Exceptional

18 Jun 2026

Randy and April

This is a beautiful, historical hotel in a great location. It is well appointed with all the amenities. Our concierge was a very sweet older gentleman who showed us how to use everything in our room. We had a garden view room overlooking Whitehall Gardens. The bed was extremely comfortable. The hotel is directly across the river from the London Eye and easily accessible via a pedestrians only bridge across from the hotel. Would definitely recommend this hotel and would stay again

Partner

10/10

Exceptional

16 Jun 2026

Ashley

Loved our stay here and we will be back!

Business

8/10

Excellent

15 Jun 2026

Faith

Great location, but I was put in a bit of a shoebox of a room. Not sure if all the rooms are like that. But I have hotels.com VIP status, and neither was it recognized nor did I get offered an upgrade (which should be automatic). The hotel is clean, which is good. But it’s really more like a four star posing as a five star.

Self

10/10

Exceptional

14 Jun 2026

Taylor

Cannot recommend this hotel enough! Exquisite hotel. Room and bathroom sizes were spacious, staff were very helpful, and cleanliness was impeccable. I recommend paying for the daily breakfast spread. The options were excellent and it saved a lot of time trying to figure out where or what to have to eat before a big day of touring.

Partner

10/10

Exceptional

14 Jun 2026

Denise

Terrific location and a class act.

Partner

10/10

Exceptional

11 Jun 2026

Leah

So beautiful and clean. Staff was amazing. It’s so close to everything!

Family

10/10

Exceptional

09 Jun 2026

Lauren Alexa

From the moment you step into the doors, the Royal Horseguards feels cozy, clean, and very welcoming! The staff was so kind and accommodating. They had umbrellas to borrow for the rainy days in case you don’t have one. We had a twin bed standard room which was very clean with fresh AC, comfty beds, and hot water. The location of the hotel is central to everything you need for sightseeing, restaurants, and getting around to the underground (Embankment was the closest). Awesome experience and stay! I would highly recommend!

Family

10/10

Exceptional

08 Jun 2026

Charles

Great staff. Very helpful. Hotel was very clean.

Partner

6/10

Pleasant

08 Jun 2026

Abdullah

Very nice location. Old hotel though so that comes with few things that you might not like

Family_with_children

10/10

Exceptional

08 Jun 2026

Elizabeth

We loved our stay here!! If we return to the area in the future, we’d love to stay there again.

Partner

10/10

Exceptional

07 Jun 2026

Laura

Courteous staff, excellent dinner and dessert. Lovely room and very comfy bed for wearily travelers. Our second visit to a royal Horseguards hotel. It’s is situated in an excellent location for easy access to sights along the Thames, London Eye, Big Ben and more!

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Christina

Booked as a gift for my daughter, we always stay at The Royal Horsegaurds Hotel when we need an overnight in London.

Fantastic hotel, location and the staff are wonderful.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Ronald Kent

The Royal Horseguards Hotel exceeded our expectations. We absolutely loved this beautiful, clean, and classic hotel. Every member of the staff was welcoming, helpful, and accommodating throughout our stay.

A special thank you to Pervez, the Head Doorman, who made us feel as though we were stepping into our own home each time we arrived. His kindness and genuine hospitality stood out from the moment we checked in. When we were leaving to explore the city, he not only told us which direction to walk but actually stepped outside and pointed us in the right direction. It was such a thoughtful gesture and a perfect example of the exceptional service we experienced during our stay.

What a lovely hotel! We would gladly stay here again and highly recommend it to anyone visiting London.

Family

10/10

Exceptional

05 Jun 2026

Shannon

Gorgeous and in the BEST location. Right down the street from Buckingham Palace. He felt like you were in a castle. Their garden restaurant was amazing and their staff was excellent! I would highly recommend this to anyone visiting London.

Family_with_children

8/10

Excellent

03 Jun 2026

Clementine

The Royal Horseguards is a lovely hotel, however I feel my stay would have been better if I had a room with a view, consider I booked a deluxe family room. Also the breakfast buffet lacked a varied breakfast offering, particularly with regard to child-friendly options.”. Overall, the staff were quite responsive and friendly, which was very good.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Jasmin

Outstanding Hospitality!

As soon as we arrived at the Royal Horseguards Hotel we were warmly greeted by the doorman Mr. Pervez. Mr. Pervez along with the desk staff treated us like royalty.

The hotel lobby is stunning. The room was comfortable. I don't recommend the rooms with views of Thames during the spring/summer months because the foliage obscured the view. The Breakfast Buffet offerings were diverse and yummy.

The hotel location is ideal! We spent the day walking to all of the great sights and then took a quick taxi ride to a fabulous jazz club in SoHo (Ronnie Scott's). Please note--It is possible to walk to SoHo and several other neighborhoods from this delightful hotel.

We would definitely visit this lovely hotel again.

Partner

10/10

Exceptional

02 Jun 2026

Lauren

Great location. Helpful staff. Bathroom isn’t good for older people.

Family

6/10

Pleasant

02 Jun 2026

Ian

On the plus side, the bed was extremely comfortable, the breakfasts were excellent and the breakfast room was lovely. The location of the hotel was first class.

On the negative side, despite checkin being at 3.00 pm, our room was not ready when we arrived at 4.00 pm and we had to sit in the lounge area until 4.30 before receiving our keys.

After heading out, I received a WhatsApp message from the hotel about “my complaint yesterday” about the leaky air conditioning and an offer of a change of room. That complaint had obviously been made by the previous occupant of the room. I had noticed a very small amount of water on the floor but thought nothing of it. On receiving the message, I queried why I had been allocated a room which had been the subject of that complaint.

The very minor leak continued over the next two days but it was not bad enough to warrant repacking my things and moving.

8/10

Excellent

30 May 2026

Craig

Good location. Did everything we needed it to.

8/10

Excellent

29 May 2026

Margaret

Location Good

Friends

10/10

Exceptional

29 May 2026

Bryan

Great location, friendly staff, comfortable beds, and A/C - which was VERY welcome during the London heat wave we had been experiencing.

Family_with_children

10/10

Exceptional

27 May 2026

Ashley

Lovely hotel, nice staff and excellent location.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Rachel

Excellent stay. Very comfortable beds and helpful staff

Family

10/10

Exceptional

26 May 2026

Catherine

This is our first time to stay at The Royal Horseguards Hotel in London. Fabulous is the word that describes everything about this hotel. The location is superb, amenities made our stay extremely comfortable, and the staff saw to every detail.

Perez was the perfect first impression for this hotel. The minute we arrived, we were treated like royalty. Everyone at the front desk and concierge were so accommodating. We received a behind the scenes history tour of this hotel. Javier showed us all the details of this historic hotel.

The items in our hotel refrigerator were complimentary and restocked every day. Our room was cleaned and bed made every day. There were heated floors in the bathroom, along with a heated towel rack.

We were walking distance to so many landmarks. The only location where we needed a cab or tube was the Tower of London and Tower Bridge.

I will say that the garden rooms are beautiful. You really do not need a view of the London Eye. We did have dinner here one night, and it was delicious. We also had afternoon tea and it was wonderful. Our future trips to London will always include this hotel. We have been spoiled and cannot stay anywhere else!!

Family

8/10

Excellent

25 May 2026

Denise

Our room was great, the hotel is beautiful, and in a great location.

However, we had an issue with the bathroom. It stank! We had to keep the door closed so it wouldn't stink up the entire room. I contacted customer service at the text number they sent, and they gave me an email address to send my concern to. I never got a response, and no one ever fixed the issue. A housekeeper was in the room each day, and obviously, they did not alert maintenance either.

We had dinner the first night at teh restaurant and had terrible service. The server forgot our appetizers, two bowls of soup. Then, when dinner arrived, and I mentioned she forgot the soup, she returned with one and no spoon.

Family

2/10

Poor

25 May 2026

Janet

My husband and I stayed here twice. The first time on the 3rd floor and all was fine.. great view of the Thames and London Eye.
The second time we were on 8th floor and it was truly awful. We unpacked and went out to meet friends for the evening. We noticed a bad smell but couldn’t figure out why. On our return we went to the bar for a nightcap.
We then decided time for bed. The elevators were broken. We had to walk up 8 floors …my 72 year old husband struggled. We met another couple en route who were really frustrated and asking for help. No help to be found!
The hallways we walked around trying to find our room were informative of that smell from earlier! The ceilings were leaking from roof with rain water and the carpets were sodden. Staff had put large buckets underneath but clearly not enough. The smell was disgusting of dampness and just nasty.
Then our room….the heating would not stay on. There seemed to be an issue with thermostat and underfloor bathroom heater too. It was FREEZING. We had our coats over the cover on the bed to try to keep warm. Needless to say showering in freezing cold did not happen.Yes, we could have requested another room…but walking up and down stairs again was simply too challenging for my husband.The next day we left and went to a fabulous hotel in Leicester Square! The difference was truly amazing.
We did try to talk to staff about our stay and were told .”it’s an old hotel”. “The elevators often break down”

Partner

8/10

Excellent

25 May 2026

Deirdre

Third stay at this hotel, I was sorry this was not recognised by the rather abrupt check in person. Our room was very small and noisy as directly over the terrace.
However, the breakfast was wonderful and the staff in the breakfast room very very lovely too … the jury’s out on whether we will stay again.

Partner

8/10

Excellent

24 May 2026

Melissa

Lovely stay and location.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Kevin

We've always preferred staying in Westminster when we visit London but had never stayed at the Royal Horse Guards before. We found it almost by chance on this trip and are very happy that we did; it will be our first choice on future trips to London.
The hotel is ideally situated just a short walk from Trafalgar Square and right along the Thames and yet is on a quiet side street away from the noise and crowds.
The building is over one hundred years old and just exudes character and uniqueness while at the same time being impeccably maintained and very comfortable. The rooms are very comfortable and also have a lot of character. The restaurants on site are reasonably priced (for London) with excellent staff and service.
The entire staff was very good, friendly and professional and always there to help with anything we needed.
In Westminster you can't do better for location and service than this hotel. We can't wait to go back.

Partner

10/10

Exceptional

23 May 2026

James

Beautiful hotel and room, felt very luxurious and a real treat to stay in. Location is close to Embankment tube station, but the road itself is quiet. Room was spotlessly clean with a big comfy bed

Partner

10/10

Exceptional

23 May 2026

Leader

Nice room, Good breakfast and welcoming staff.

Partner

8/10

Excellent

22 May 2026

Margaret

I liked the garden and being close to the river , but as I was in a wheel chair it was difficult to access the terrace and garden from the hotel restaurant.
There was no view from the window in fact couldn't see out or open probably for security reasons.
On the whole our stay was enjoyable the staff very helpful and kind .
The building very interesting and full of character.
Yours Sincerely,
Margaret Collins.

Family

10/10

Exceptional

22 May 2026

Nancy

Staff very helpful especially Pevez in concierge the green parlour was enjoyable. Room very large and nice

Friends_and_family Family

10/10

Exceptional

21 May 2026

Lisa

Wonderful location and hotel. Would highly recommend.

Self

10/10

Exceptional

21 May 2026

raymond

location is great for walking and seeing all the tourist sites. The staff was outstanding!

Partner

10/10

Exceptional

20 May 2026

chris

great breakfast.clean room. very comfy beds and quiet location-easy access to trains and facilities

Partner

10/10

Exceptional

19 May 2026

Virginia

Loved - loved- loved this hotel! The room was great & the location was fantastic. Great restaurant & pub on the property.
The staff here were absolutely amazing!! The staff went above & beyond to make our stay exceptional. I would love to stay here again sometime. 👌💖

10/10

Exceptional

19 May 2026

Christopher

What a wonderful hotel. Authentic and great area. Staff was friendly.

10/10

Exceptional

19 May 2026

Bryan

all staff were very helpful and friendly.
Buffet breakfast was excellent.
Hotel location was great.

Partner

8/10

Excellent

18 May 2026

David

A good hotel in a fantastic location. Walking distance to Covent Garden and Westminster, steps from the Embankment tube. Worth booking for the location alone.

Staff were attentive and kind. The hotel feels polished and upscale without being stuffy or dated, and the basics, air conditioning and shower, all worked as they should.

A few downsides: the elevator was slow, leading to some long waits. Walls are thin enough to hear neighbors. The standard double bed was two twin mattresses pushed together, which was genuinely uncomfortable. I’m not usually picky about beds, but this was bad. No view either unless you pay extra for a river-view room.

Would visit again, but in a different room.

Self

10/10

Exceptional

17 May 2026

Jill

This hotel is so conveniently located. You can walk everywhere…Covent Gardens, the West End Theater District, Trafalgar Square, the National Gallery and more. Love the old world feel and the cozy bar stayed open late. Highly recommend!

Partner

10/10

Exceptional

16 May 2026

Alexandra

Lovely room, clean, nice shower. Love the theme of the hotel and the dining room

Partner

4/10

Poor

16 May 2026

Paola

.

10/10

Exceptional

15 May 2026

maura

staff are fantastic. room was very clean and comfortable. amazing location

Family

10/10

Exceptional

14 May 2026

Steven

Excellent location for getting around London. Clean and upscale rooms yet traditional decor. Building is spectacular. Few eateries within 5 minute walk. Plenty within 10 minute walk. Room upgrade was superb - thank you. Equus bar staff were ambivalent at best given death of close friend on the day visited. Oh well...

Partner

10/10

Exceptional

14 May 2026

Kimberly

It was a perfect stay. I only wish I could've stayed longer! The room was great and the staff was exceptional! Will be back!

Friends

10/10

Exceptional

13 May 2026

rachel

Extraordinary location , staff was so pleasant and helpful, room was beautiful and nice. We truly enjoyed our stay here and can’t wait to go back

Partner

10/10

Exceptional

13 May 2026

Andrew

Great stay, close to everything

Partner

10/10

Exceptional

12 May 2026

Emma

Overall the stay was good. I do love this hotel and its fabulous location. But on this instance 2 out of the 3 elevators were broken so it took FOREVER to get up or down. And when I pulled out the pull out couch to sleep there were all these fly bugs in it. There was also so work being done for a leak on my floor (9) so it smelled horrible like rotten carpet and stinky water. I had been here before so I know what a wonderful hotel this normally is. Just very unfortunate

Friends

10/10

Exceptional

12 May 2026

Peter

Wonderful experience in the heart of London

Family_with_children

10/10

Exceptional

11 May 2026

Peggy

Good breakfast.

Partner

10/10

Exceptional

11 May 2026

Melanie

I stayed here with my collage aged son. Very old school British. Lobby bar was amazing for a nightcap for me and had a gym for him. Everyone here was very nice and helpful throughout my stay. Location is perfect for getting to all the typical London tourists sites.

Family

10/10

Exceptional

11 May 2026

Celeste

From the time we arrived until the time we left the staff was top notch. They were so helpful and attentive in every aspect of our stay. The location to everything is great. We would highly recommend this place, and look forward to our next visit here.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Michael

I picked this hotel because it’s gorgeous and in a great location.
From the moment we arrived, the doorman greeted us, and front desk welcomed us.
We stayed in one of the smaller rooms (8th floor) they offer and it was lovely. Beautiful view.
Lots of amenities like hair dryer, mini fridge, iron/ironing board, coffee, tea, robes, slippers, glass glasses, closet with full length mirror, towel warmer, make up mirror w/light (though the light was dim and not really helpful for my old eyes).
Lobby is posh and gorgeous, offers waters, and candy on a very cute cart. Decor had nods with an equestrian flair. Even the drapery ties are leather and brass saddle stirrups.
We had drinks out back on the outdoor patio that made you feel like you were in a park, lush and green. Tables were classy and service was impeccable. I’ve worked in the service industry my whole life and every employee here was wonderful.
Our room was quiet, bed was comfy (though the pillows were a bit dense and firm) It had nice soft sheets and nice bedding.
Another nice feature was the plug in’s. They offered European, USA, and British plugs on the desk so I did t have to use plug converters for everything I had.
Breakfast in the morning was wonderful- so many choices, juices, cheeses, breads, bubbles, and all of the regular English breakfast choices.
Staff was so friendly and helpful. Every time we left or arrived we were greeted so warmly.
I would 100% stay here again

Business Partner

8/10

Excellent

10 May 2026

Tatiana

Staff was very helpful and accommodating, very safe location, have never seen so many police vehicles at any other location I traveled.

Self

10/10

Exceptional

10 May 2026

Jennifer

Perfect place to stay right in the middle of everything

Friends

10/10

Exceptional

09 May 2026

David

Excellent location. Great breakfast. Fantastic stay. Will come again

6/10

Pleasant

09 May 2026

Carl L

Air conditioning was out in our room for our entire stay. Couldn’t move us due to full occupancy. They did provide us with a fan and partially opened balcony doors.

Friends

10/10

Exceptional

09 May 2026

Sara

Had a great stay. The location is fantastic. It is an older property and had a huge bathroom with a tub and separate shower. Beds were very comfortable. House keeping was great. I would stay there again!!

Friends

10/10

Exceptional

09 May 2026

Linda

The staff was top notch. They went above and beyond. Perez the doorman was professional, friendly and helpful with all our request. Javier the concierge took us on a fabulous tour of the property and shared so much history about this beautiful property. The location of this hotel was convenient to many attractions, shopping and restaurants. We would definitely stay here again if ever in London.

Family

10/10

Exceptional

07 May 2026

Qing

Perfect!

6/10

Pleasant

07 May 2026

Tim

Nice hotel, noisy room right above the restaurant. Great location.

Partner

10/10

Exceptional

06 May 2026

felicia

The breakfast offered wide choices and was fresh. The bar was a bit expensive but offered a variety.

10/10

Exceptional

05 May 2026

Anne

X

Family

10/10

Exceptional

05 May 2026

Martin

Clean rooms, great choice at breakfast. Ideal location

Partner

6/10

Pleasant

04 May 2026

Alan

We booked a deluxe room with king bed. Just before we left we had an email offering an upgraded garden view room for £3 per night, which we took. When we arrived and checked in it was a good thing we hadn't brought our cat... the room was tiny, small bathroom. Not what we ordered (Bear in mind this was £596 for 2 nights)
Back we went downstairs to complain and to be fair they gave us a room that we had booked - literally twice the size of the \"garden room\".
Breakfast was a good buffet, although we had a long wait on Sunday morning.
It's walkable to many places around the South Bank, Covent Garden etc. but at that price....

Partner

10/10

Exceptional

03 May 2026

Claire

Absolutely gorgeous view from our room, and very helpful staff !

Friends

10/10

Exceptional

01 May 2026

Richard

Charming hotel in a historic building. The late Victorian building was once the headquarters of the British secret service and so has echoes of Sidney Reilly, Bruce Lockhart and Ian Fleming . It was also housed the U.S. Embassy and the Soviet Embassy (on different floors) during WWIi. Winston Churchill had an office in the Liberal Club, which shares the building with the hotel.

Aside from atmosphere, the hotel has a friendly staff who are eager to do things for the guests.

Whitehall Gardens lies in back of the hotel, giving it a pretty setting. Good views of the Embankment and the Thames from that side of the hotel.

It is an older building and has some quirks. For example, the floor takes awhile to get used to. However, it is evident that considerable money has been spent to modernize both the rooms and the public areas.

The location is great. It lies in the heart of Central London. The Houses of Parliament are a few steps in one direction and Trafalgar Square is a few steps in the other direction. Great for tourists and for those with business in political London.

The hotel has several dining venues including an outdoor terrace overlooking Whitehall Gardens. Very nice buffet breakfast.

Self

6/10

Pleasant

30 Apr 2026

Heather

In a word - disappointing. We've stayed here as a family in the past, in a well-lit room with windows in the old part of the hotel. Don't be fooled by the photos - our recent 'inward facing room' (as described by staff who said most rooms are like this) was in the newer part with 'windows' that were just frosted glass and didn't open - beyond which there was an ominous glow that never turned off. Front desk told us that the nice rooms could be requested but not guaranteed and are generally reserved for guests staying \"10 or 12 nights.\" Okay...
In addition, our room was badly in need of updating and poorly maintained (shower curtain was the wrong size and came off the rod when being opened/closed). I could go on...
Positives: very clean, great location, friendly porters

8/10

Excellent

30 Apr 2026

Celeste Aida

Carpet in our room needs to be replaced. Huge stains .

8/10

Excellent

28 Apr 2026

Jessie

I was looking forward to my stay at the Royal Horseguards Hotel, thinking it would be a bit of a special hotel, perfect for a special occasion. The doormen who greeted us and the reception staff were very helpful and friendly. The reception area was spacious and welcoming, but I thought the background music was a bit too modern. There was a long wait for the lifts, one was out of action and another went straight past reception to another floor. We took the stairs as we were only on the second floor. The staircase was quite special though. The room itself was a good size with plenty of space for everything but it looked and felt quite dated with lots of scratches and marks to the furniture. The bed was comfy, but the pillows were quite lumpy. The aircon worked well and the shower was very powerful. We had a cocktail in the Green Parlour in the evening - expensive, but great service and a good range of English wines and spirits. Overall, it wasn't quite the experience I was expecting, I came away feeling a little underwhelmed. I had looked a booking it again in July for 2 nights, but at a cost of over £700, I will save my money and go somewhere else hoping to be a little more impressed.

Partner

4/10

Poor

28 Apr 2026

Candace

This is the second time we’ve stayed here and it could have been smoother. We weren’t given the room type we’d booked. It was sorted but trouble not needed. Would recommend not having a garden room as it’s much noisier. Terrace bar was lovely.

Partner

8/10

Excellent

28 Apr 2026

Alistair

The lobby area is lovely. But the rooms are tired and need updating. Whilst fairly large rooms for London, I think the last refurb feels around 1990. Which is a shame.

Self

10/10

Exceptional

27 Apr 2026

Heidi

We had a great time at Royal Horseguards. Staff was friendly, room was cleaned and stocked up each day with fresh towels etc, and overall perfect location for sites.

Family

10/10

Exceptional

26 Apr 2026

Alan

Fantastic hotel, fantastic location

Partner

10/10

Exceptional

24 Apr 2026

Brighton

Clean room. Friendly staff. Great location.

8/10

Excellent

23 Apr 2026

Colin

Easy check in and check out with the hotel in a handy quiet location

Self

6/10

Pleasant

22 Apr 2026

Darren

This was my second time staying at this hotel. The last time was in 2021. To be honest, everything in our room was worn stained and falling apart in places, the phone didn’t work, the heat and air-conditioning didn’t work We put a hanger on our door to order breakfast and it was collected but didn’t arrive. When I went to check out the employee told me they had no record of me checking in…the woman beside her who had checked me in the day before told her colleague she had checked me in.

They both just shrugged and took my key cards and apologized profusely. They were very helpful. All staff were excellent, and the service was great The building and the location are lovely, but I won’t be coming back anytime soon. For the price, the rooms need some upgrading unless I got a one off b bad room. It’s too bad because our first sta at this hotel in 2021 was absolutely fantastic.

Partner

10/10

Exceptional

22 Apr 2026

John

Perfect London location and fantastic hotel

Partner

10/10

Exceptional

21 Apr 2026

Jill

The staff was 5⭐️s! Very helpful and kind!

Family

10/10

Exceptional

20 Apr 2026

James

Did not use tnohe bar or breakfastk

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

robert

Great hotel in a great location! Our room had a Thames river review. We could see the Eye and St Paul’s Cathedral.

Partner

10/10

Exceptional

20 Apr 2026

Kayla

This is a regal hotel that is centrally located for the theatre district and the National Gallery. Although it is close to everything, the side street is quiet with a lovely garden behind and easy access to Embankment tube station. The staff is delightful and they recognized us whenever we walked through the lobby. Everything is spotless, including our spacious room. We never really figured the lights out, but that was a small thing compared to having 2 leather recliners and a heated bathroom floor! Breakfast was delicious and features many English specialties—even HP sauce in cute little pots to go with the bangers! This will be my go-to hotel for a theatre trip!

Friends

10/10

Exceptional

19 Apr 2026

Ann

We loved our stay at this hotel! It is a beautiful building right in the middle of everything we wanted to see. Our rooms were very clean and nice and had everything we needed. The staff was very helpful when we checked in and held our bags until our room was ready (we got there very early in the morning) so we could go sightseeing. We ate breakfast one morning in the bar lounge area and had drinks and snacks there another night and it was very nice and great food. We did not reserve a room with a view since we knew we’d be out all day and night so our room only had a view of a brick wall which was fine for us. If you don’t want this view, I would recommend booking a room with a view which I imagine would be fabulous due to the location. Overall we highly recommend and would love to stay here again!

Family_with_children

6/10

Pleasant

18 Apr 2026

Ryan

Rooms are very dated. We had issues with lights, many plugs didn’t work, and the heat wouldn’t turn off. Great location, shabby hotel.

Family